OSS_Digital Telangana

ONE STOP SHOP
Palle Samagra Seva Kendram
Digital Telangana
OSS – Service
• One stop providing a vide variety of services at the GP
level
–
–
–
–
•
•
•
•
MeeSeva about 60 services
e-Panchayat Services- property tax, UBD etc,
Financial Services – Banking and Insurance
Pensions, EGS and other DBT payments
Many other citizen services can be offered
Immense scope for expanding activities
Grievance Redressal Mechanism for the government
Could be used as WIFI hot spots making intenet
available in the villages
Existing BC of Banks
• Driven by RBI – financial inclusion
• Very low Cash credit limit ranging from Rs.
5000/ to 10,000 per day
• More than often the BC is made to sit at the
branch level as an additional staff to cope up
with bank related work
• Objectives not fully realized
• Limitations on cash credit limit
Existing Scenario Mee Seva
Revenue
Registration
Agriculture
MeeSeva
Services
Gateway
SECR
Civil Supplies
UBD …..
INTERNET
OSS KIOSK
Citizen Service Delivery
4
Existing Scenario ( PR & RD)
NREGA
Pensions
Property
tax
Panchayat Raj
& Rural
Development
Departments
UBD …..
INTERNET
Operator
Citizen Service Delivery
5
Existing Scenario ( Stree Nidhi)
Banking
Stree Nidhi
INTERNET
Banking
Correspondent
6
Functional Architecture of OSS – integration of
services
Revenue
Registration
Agriculture
Panchayat Raj
Department
MeeSeva
Services
Gateway
Rural Development
Department
Civil Supplies
UBD …..
OSS
Stree Nidhi
INTERNET
APOnlineSCA
INTERNET
OSS KIOSK
Citizen Service Delivery
7
OSS Integration with Service Providers
H/W INFRASTRUCTURE for OSS
OSS Infrastructure Servers Requirement Details
S.No.
Servers Assigned
Hardware Configuration
Software
1
Application Server –
Production
Windows Server 2008 R2,
8 Core CPU, 16 GB RAM, 300 GB
Visual Studio 2010
HDD
Professional
2
Database Server –
Production
12 Core CPU, 64 GB RAM, 600
GB HDD
3
Application & DB Server Testing
Windows Server 2008 R2,
8 Core CPU, 32 GB RAM, 600 GB
SQL Server Std., Visual
HDD
Studio 2010 Professional
4
Backup Management
Server
8 Core CPU, 12 GB RAM, 1TB
HDD, Windows
Windows Server 2008 R2.
SQL Server Std.
Windows Server 2008 R2
OS
9
What is envisaged as OSS
 To bring the three departmental services under one
portal with a single sign in
 Development of new portal for OSS with content
 Integration of OSS with the three existing
applications of Mee Seva, PR&RD and Stree Nidhi
 New Hardware for OSS, wherever required will be
financed by Stree Nidhi
 A new pre paid wallet mechanism is developed.
OSS - VLE
• Village Level Entrepreneur selected from amongst
the educated self help group women
• Capex and Opex to be borne through a loan to be
paid by the VO
• The loan is released to the Village organization as
the business in the OSS is a prepaid cash business
• Disbursement and loan payments/ transfers
• Average cash requirement per day will be the
basis for loan transfer
• Average earning 5000- 10,000 net per month
OSS –ROAD MAP
Stree Nidhi an apex cooperative federation
promoted by Govt. and federations of SHG is
functioning as BC to banks in 274 GPs.
IT infrastructure will be funded by Stree Nidhi
Opened OSS centers in 104 GPs on 2nd October 2015
integrating banking, Meeseva and e-Panchayat
services
 To open OSS Centres in 1000 GPs across the state
where Broadband connectivity is available.
Net connectivity is being addressed with
Wi-max technology
VSATs
Internet through MSOs
OPEX.
CAPEX.
Particulars
Amount (in Rs.)
Laptop
30000
Printer & Scanner
10000
Biometric
4000
IRIS
10000
Inverter
25000
PoS
20000
PIN pad – Card Swiping
6000
Accessories
1000
Furniture
5000
Display board
3000
Token Key (MeeSeva)
Internet Connection
Total
600
35400
150000
Particular
Internet
Per Month
Per Annum
1000
12000
Electricity Bill
300
3600
Stationary
300
3600
Office Rent
300
3600
65
800
250
3000
Digital Signature
Miscellaneous
Total
2215 26600
VLE has to maintain settlement A/c, and Stree
Nidhi will provide settlement amount as loan
VLE Identification and Criteria
• OSS are operated by VLE who is a SHG member
identified based on the following criteria.
– SHG woman member-SC/ST preferable
– Above 21 years age
– Minimum 12th qualification i.e. passed
– Permanent resident of the village
– Credit history
– Bank does the background verification by due
diligence
• VLEs are trained in a four day module
Cash Management
• VLE opens a settlement account with link branchloan from Stree Nidhi wherever required
• Cash Management is Outsourced- Transit and
fidelity insurance
• Transactions up to the amount in settlement
account
• Transactions by VLE
– Amount deposited with VLE is debited
from her settlement account
– Amount Paid by VLE is credited to her
settlement account
• MeeSeva- Fee amount received by VLE is
debited from VLE A/c
BC Transaction process – CASH Deposit
VLE Login to BC
Application
VLE biometric
authentication
at banks FI or
AADHAR server
Transaction
selection
CIF No /
AADHAR
authentication
Money received
by VLE
Transaction
authentication
using Biometric
Transaction
particulars entry
A/c details
display
VLE A/c is
debited
Customer A/c is
credited
Receipt is
printed
MeeSeva / e-Panchayat - Transaction Process
Access to MeeSeva portal
• Electronic wallet for certain
amount is created
Service request is raised on behalf of Customer
•The transactions of Meeseva
can be done upto wallet limit
Customer pay money at OSS
• The settlement structure is
decided
VLE transfers the money to ESD
•Utility payments can also be
made
ESD will share the remuneration between VLE
and Stree Nidhi
Finance module
• VLE at OSS will be collecting the amounts from the
citizens towards services for MeeSeva, PR&RD, Stree
Nidhi.
• These amounts have to be shared between the
participant departments along with reconciliation of
every transaction.
• OSS portal will push the collections of PR&RD and Stree
Nidhi bank for the services rendered through their
applications into two bank accounts to be opened by
them.
Viability of OSS
• Transaction commission will be paid to VLEs in
specific intervals by banks
• Commission depends on type of transaction
• Earns service charges from Meeseva, ePanchayat and NREGS works
• VLE earns net income of about Rs. 5000 per
month to Rs. 10,000
• The OSS is a self sustainable enterprise
Role of Panchayat and VOs
• Ensure transparency by collaborating with
Panchayat and VO
• Role
– Monitoring functioning of VLE
– Addressing grievances, if any
– Verification of books maintained by VLE
– Safeguarding the Infrastructure
Monitoring and MIS
• Sourcing data from different modules for
analytics purpose
• Need based MIS for monitoring banking,
Meeseva and other transactions
• One staff for 50 OSS centers are palced
BRANDING of OSS
•
•
•
•
•
•
Display Board
Interior
Furniture
Display material inside OSS
Logo and tag line
Location within the Gram Panchayat
Challenges
• Connectivity is the biggest challenge!
• Currently OSS is in places with Broad Band
Connectivity
• Exploring other places with VSAT; Air Jaldi;
Reliance Leased line and other new
technologies
• Access would mean better delivery and
governance at the lowest tier of the
Government
NOFN and its relevance
• Enhance connectivity
• Multiple services – video broadcasting ;
videoconferencing
• Can be used as a local WIFI hot spot giving
access to people and institutions as a business
model
• Access to a host of internet enabled strategies
in education and health
NOFN and Telangana
• NOFN laid in one Mandal but terminal equipment
still to be put in place
• Telangana is rolling out the Telangana Drinking
Water Supply project
• 1.50 kms of pipelines to surface water to all the
habitations across the state
– Rural (100 lpcd); municipality (135 lpcd) and
Municipal Corporation (150 lpcd)
• Cost around 40,000 crores
• Optic fiber proposed to be laid to connect all
households