AL Habibian - Bank AL Habib Limited

Bank AL Habib Ltd
AL Habibian
December 2013
Vol. 2-XIII
AL Habibian
Inside this issue:
MD&CE visits call center & Consumer
Division
2
BAHL sponsors golf tournament
3
Trainings in November
4
BAHL announces new IT Security
Policy
5
Main branch township achieves
profitability in 7 months
6
BDF trainings in North and Central
Zone
6
Home Remittance and MoneyGram 7
Training Sessions
KYC and AML/CMT measures
8
New hirings in November
8
Values worth Living For
The quality of being honest
and having strong principles
Editor’s Note
Alhamdulillah! We are overwhelmed
with the positive response received on
the first issue of the AL Habibian. Not
only that, the quantum of submissions
received speaks volumes about the
interest generated by the newsletter
amongst the AL Habibians. Thank you
again for your support.
The Editorial Team
Leading on the Road to Success– Event to honour IBP
Performers
The event to recognize the star performers began on a high note on December 5,
2013, when the Deputy Governor, State Bank of Pakistan, Mr. Ashraf Mehmood
Wathra himself came to acknowledge the performance and awarded certificates
to candidates who have successfully completed the JAIBP Certification in the
presence of top managements of different banks at the IBP (Institute of Bankers
Pakistan) Building. Karachi. The honorable MD & CE of Bank AL Habib Mr. Abbas
D. Habib along with key management personnel were also present in the ceremony to appreciate the achievements of successful candidates. From Bank AL Habib,
Mr. Mohammad Abbas Bhojani from the ADC-Call Center Division cleared the
JAIBP certification, while Ali Raza Abidi, Head of Consumer won the coveted accolade of passing the Chartered Banking UK Certification. Attendees
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2
MD & CE visits BAHL Call Center & Consumer Division
November 5th was a memorable day for the BAHL
Call Center and Consumer Division as our MD & CE
Mr. Abbas D. Habib along with key management personnel, Mr.Ali Habib, Mr.Mansoor A. Khan and Mr.M
Najeeb Agrawalla visited the premises and were encouraged to see young and motivated Team working with great enthusiasm
towards dispensing superlative Customer Services.
The MD & CE committed regular visits going forward. He also gave a very
clear message that the call centre team were the real heroes of the Bank
and our success stories are dependent on them. They are working at the
front office and considered as the face of a Bank for Customers, thus assuming an indispensable role in creating a positive perception of the bank.
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3
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BAHL Sponsors Amateur Golf Championship in KPK
Recently, the Khyber Pakhtunkhwa Golf Association organized an Amateur Golf Championship from November 1-3, 2013. Our bank was one of the main co-sponsors. Prize Distribution Ceremony was held on
November 3rd 2013 in which Air Vice Marshal Muhammad Arshad Malik, Commander Northern Air Command, was the Chief Guest. On this occasion, a shield was presented to Mr. Abbas D. Habib, which was
received by Mr. Sohail Akhtar AGM, Area Manager KPK, on behalf of the MD & CE from the Chief Guest.
The Lighter Side of Banking
4
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Developing our Resources: Trainings in November
Title
Location
Duration
Workshop on Risk Based Approach
Pan Pakistan
3 Hour session
Fresh Cashiers Course
Training Center, Karachi
1 week
Refresher Course on Foreign Trade
Training Center, Lahore
2 weeks
Introduction to Banking Course Batch XLVI
Training Center, Karachi
4 weeks
Introduction to Banking course Batch XLVI conducted in Karachi
We are losing a friend called book….
THE growth of the electronic media, especially the Internet, has led to the loss of book
reading habits. The web may not entirely be the culprit and can be partially acquitted, as it
is up to individual discretion.
We used to call books a true friend; today we have lost this friendship. This has affected writers and the printing industry. Books printed today are small in number which reflects the interest of readers in particular. Since printing houses have to cover the cost of the book, it
makes it almost impossible for middle class people to buy books on a regular basis.
There are pirated copies available but the printing and outlook of the book is so bad that you
cannot keep it for long. An expiry date of one year is suggested to be mentioned on the pirated book.
We need to revive the culture of reading where people would not sleep unless
they have read something. The scarcity of local book sellers and the high cost
of foreign publishing houses operating in Pakistan should be taken up
by policymakers.
Written by Mr. Baqar Abbas Rizvi., BM-Gulshan e Jamal branch. This
article appeared in Dawn Newspaper in March 2011
5
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BAHL announces new IT Security Policy
The new BAHL IT Security Policy approved by the Bank’s Board of Directors, is
now available on the Systems & Procedures site under the folder of IT Division. The Policy defines the Bank’s stance on information security, and sets
the rules for expected behavior by users. It covers twelve (12) defined areas,
and outlines high level guidelines to implement IT Security principles and
technologies to minimize risk, and protect its people and information assets.
The Policy is being made available for staff members to acquaint themselves
with the policy framework which enables the preservation of Confidentiality,
Integrity and Availability of the Bank’s information assets.
In order to provide support to BAHL staff with advice and guidance on using
and maintaining BAHL information assets in a secure manner, and ensuring
compliance with the IT Security Policy, the Information Security Helpline has
been set up to encourage employees to seek advice.
Information Security Hotline
+92 21 324 39 844 - 51
Ext. 833
Contributed by the Division
of Mr. Hussein Hassanali,
Chief Information Security
Officer
Words of Wisdom
 A Person who never made a mistake never
tried anything new—Albert Einstein
 Successful people are always looking for
opportunities to help others. Unsuccessful
people are always asking, 'What's in it for me?
-- Brian Tracy
 Our greatest glory is not in never falling but in
rising every time we fall—Confucius
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Main Branch Township Sub Branch achieves profitability in 7 months!
By the Grace of Almighty
Allah, the Main Bazar
Township sub branch
Lahore has achieved
profitability in the
month of October 2013.
It is imperative to mention that this branch
started its operations in
March 2013 and within a
span of just seven
months, it has attained the coveted milestone.
On this auspicious occasion. GM & ZH (CZ) awarded a
special prize to Mr. Ghulam Murtaza (RBM), Main
Bazar, Township Sub Branch, Lahore in a prestigious
ceremony held at Peco Road Area Office, Lahore.
BDF Launch Trainings in Central North Zones
Training sessions for launch of Business Development Force (BDF) in Central
and North Zones were held on 26-27 October, 2013 and 28-29 October,
2013 at Training Centre, Lahore and Training Center Chaklala, Rawalpindi
respectively. Mr. Muhammad Umer Ansari – Chief Manager Insurance Products & Network Services gave the trainees an overview of the BDF concept.
Training sessions were conducted by Mr. Anwer Saeed Hashmi – Head
Training (Central Zone) and Mr. Ali Raza Abidi – Head Consumer Banking
Division at Lahore training center and by Mr. Ali Raza Abidi & Mr. Muhammad Umer Ansari at training center Chaklala on Product Refresher and Soft
Skills. Three exciting teams from Mall Road, Circular Road and Faisalabad
City Areas from Central Zone and three from Islamabad, Rawalpindi City and
Chaklala Areas took part in the Training forum.
The Central teams consisting of 12 Business Development Bankers (BDBs)
were introduced to the senior management and executives including Mr.
Mansoor Ali Khan - Group Head, Mr. Najeeb Agrawalla – GM Retail and Mr.
Aun Ali – Zonal Head (Central Zone) and all Area Chiefs and Area managers
of the Central Zone, where they were addressed by the senior management
who also shared their expectations with the trainees.
The senior management comprising of Mr. Mansoor Ali Khan – Group Head,
Mr. Najeeb Agrawalla – GM Retail, Mr. Syed Tauqir Haider Rizvi – Zonal
Head (North Zone) and Mr. Wadood Wasti – Area Chief (Islamabad& Rawalpindi Area) and AMs from Islamabad & Rawalpindi also visited the training
center Chaklala, Rawalpindi to meet the three teams consisting of 11 BDBs
from North Zone.
Central Region
North Region
Ali Ibrahim
Syed mohsin Raza
Muhammad Ali
Rao Abdul Mueed
Muhammad Ismail
Jehangir
Zahid
Afzal
Choudhry
Ahtesham Ahmed
Faheem Ali Khan
Syed Naseer Abbas
Umer Farooq
Naeem Salah Shah
Moin ud Din Asif
Hammad Naeem
Mudassar Hussain
Saqib Riaz
Sheraz Hasnain
Junaid Riaz
Babar Aftab
Syed Hassan Raza
Kamran Baig
Nasir Abbas
Tahir Shahzad
Hassan Anwar
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Secrets for Giving the ‘Perfect’ Presentation
 Know what you are talking about.
 Never speak with your back to the audience.
 Practise and rehearse in front of mirror and friends.
 Never speak with your hands in the pocket.
 Know your opening by heart.
 Don’t sway, rock or pace excessively.
 Make eye contact.
 Don’t use verbal fillers such as “Um”, “Like”, “you guys” etc.
 Use your hands but don't go crazy.
 Control anxiety, don't fight it.
 Finish within time.
 Employ useful and meaningful visual aids.
 Be clear, loud and assertive; give pause to give listeners time to
Home Remittance and MoneyGram Training Sessions Conducted in Northern Zone
A comprehensive training session on effective
management of Home Remittance and
MoneyGram for the line management of Northern Zone branches was conducted in November. After the training, awards were handed out
to the best performers in MoneyGram disbursements:

Mr. Adeel Rustam-Chakwal Branch

Mr. Muhammad Rizwan—Lala Musa Branch

Mr. Khawar Shafique—I8 Markaz Branch
Training participants at Peshawar zonal office
Distribution of
MoneyGram performance
certificate
Training participants at Rawalpindi TMDD
8
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KYC and AML/CFT Measures – Helping businesses grow
It is a general perception in the Banking Industry that any regulation which directly or indirectly impacts the deposit size of a Bank, is considered a difficult task to
comply with. But, once it is realized that the Regulatory requirements are for the
benefit of the Bank, Customers and the Industry at large; then it is accepted
wholeheartedly and the spirit behind the efforts understood.
After implementation of revised AML/CFT Regulations of SBP in 2012, Customer
Services became a big challenge for the Banks and implementation of the regulations became a gigantic task. However, the monitoring of a customer’s transaction should be considered as a blessing in disguise for the Banks to review their
customer offerings and to make appropriate modifications for competitive differentiation. The other benefits include an improved reputation as a fair and law
abiding place to do business and improved competitive conditions arising from
the reduction of illegal and fraudulent behaviour.
Contributed by Rahim Rajab
Ali, Head AML/CFT Unit
Infusion of new skills: Hirings (November 2013)
Name
Designation
Division
Hasan Shahid
Chief Manager
ADC-PO
Ali Ahmed Qureshi
Senior Manager
SM-IT (PO)
Umme Tamemm Qazi
Senior Manager
SM-IT (PO)
Telephone Etiquettes to Ensure Superior Customer Service








Answer calls promptly (by the second or third ring).
Introduce yourself completely and professionally.
Be a good listener and speak clearly when required. Never interrupt
abruptly.
Smile during your conversation, Even though the caller/receiver
can’t see it, they’ll hear the smile in the tone of voice.
Never talk to a third person during the call; if necessary, take permission of the caller/receiver to hold, but not for too long.
Avoid unnecessary jargon, acronyms and casual
language in your conversation.
Never eat / chew, drink while you are talking as
this leaves a bad impression.
If there is a problem, be concerned, empathetic
and apologetic.
Contributed by: Kashif
Hyder, Manager –Legal
Affairs Division
Bank AL Habib Ltd
9
AL Habibian Needs your Contributions!
We encourage employees to provide items of interest for inclusion in the
issues of “AL Habibian”
Reproductions or excerpts from previously published quotes and interesting articles from newspapers and magazines will only be accepted if
original source is named. Contributions & Photographs should reach us at
[email protected] by the 25th of the month on the listed
email address for possible inclusion in the next issue through the respective
Zonal or Divisional Heads.
Please note that we reserve the right to edit the contributions and will publish news and items which in our opinion are current and of interest to all.
While we have taken all possible care, we regret any error or omission in
this issue.
Did you know? -Amazing Facts About Pakistan
World’s 2nd highest
mountain (K2)
World’s largest deep sea
port (Gwadar)
World’s largest irrigation network
World’s highest paved
highway (Karakoram)
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