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Baytel NOW WITH 2014 MARKET UPDATES Associates THE MARKET FOR HOME WATER TREATMENT PRODUCTS & SERVICES in Mexico Unilever Attacks Bottled Water Head On …With an Appliance! A carefully planned and executed assault on the global bottled water business by an FMCG giant, Unilever, has been converting high-volume bottled water customers into users of inexpensive in-home water storage, purification and dispensing appliances in a major segment of the world’s most important bottled water market. —Baytel Associates “ Baytel’s residential water treatment reports have been valuable in our market assessment activities, particularly due to the detail provided from having experienced people on the ground actually investigating the market dynamics.” —Siri Gawrisch Global Market Intelligence Leader Dow Water & Process Solutions New Market Updates in 2014 Baytel Associates announces the immediate availability of its updated report on the Market for Home Water Treatment Products and Services in Mexico. Products, Brands, Prices, Claims and Photos The Bottled Water Alternative: Under Attack Distribution Channels: Existing and Potential Product Use in the Home Issues & Drivers Quantitative Market Analysis, Segmentation, and Shares Business Profiles of Key Companies Another recent quote about Baytel’s reports: “ Worth the expense. Original research and insightful analysis.” Global Marketing Manager Residential Water Filtration 3M Purification Inc. “Detailed, factual and authoratative—like everything Baytel does.” Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 1 Baytel Associates Baytel’s insightful analysis explores the global resonance of a new realization… “ Dragging around heavy 5-gallon jugs of water is simply old fashioned drudgery” Unilever’s “appliance attack” on the 5-gallon (9-liter) bottled water business of PepsiCo, Danone, CocaCola, Nestlé and others could have far reaching consequences. What will it lead to? Where will it end? Order Baytel’s new report on the Mexican Market for Home Water Treatment Products & Services and find out. “ Baytel’s POU water treatment market research reports provide far more detail and actionable insights than what can typically be obtained from reports from other suppliers. Although certainly providing the big picture, Baytel goes beyond mere high-level overviews to provide a level of granularity and a depth of understanding that yields real dividends. Baytel is also quite flexible in responding to specific requests in new reports.” Understand why certain types of consumers are now switching to inexpensive appliances that convert ordinary tap water into a safe, convenient, natural tasting, and less expensive alternative to bulk bottled water. —Duane Dunk Formerly with KX Technologies, Seldon Technologies, and Halosource Baytel’s analysis shows what portion of the global bottled water market is vulnerable to an “appliance attack” Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 2 Baytel Associates Baytel’s report is of crucial importance to senior executives involved with corporate strategy for bottled water and/or in-home drinking water treatment products (water filters or purifiers used by consumers). Understanding this business risk is crucial to PepsiCo, Danone, Nestlé, and CocaCola, as well as other major bottled water firms and IBWA. Where will this all end? Will the factories and retailers that now fill 19-liter jugs with purified water be replaced by appliances making “ bottled water” out of tap water at home? Will these be “post-mix” drinking water appliances supplied by a major bottled water company? Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 3 Baytel Associates A THING OF THE PAST? Baytel’s report provides in-depth business profiles of the key players Baytel’s report provides in-depth business profiles of key players in the Mexican market. Understand who’s who in this crucial arena—as well as who’s supplying whom! Understand the players and seize the best opportunities for YOU! This report explains exactly what Unilever’s home water treatment appliance is, how it works, who it appeals to, and what it costs… Understand how the cost of goods in Unilever’s Pureit was kept low enough, and yet the technology effective enough, to enable product positioning at prices compelling enough to convert important classes of bottled water consumers into home appliance uses. Learn how far Unilever will be able to reduce its prices if need be and still be profitable once the Pureit line is manufactured in Mexico. Copyright © 2014 by Baytel Associates. For more information or to order contact Matt Moes at +1-732-988-6792. www.baytel.org Page 4 Baytel Associates Baytel’s new report also highlights strengths and weaknesses of the key Mexican player, Rotoplas The report explains the “value proposition” of Unilever’s appliance vis-à-vis jugs of bottled water Understand exactly how Unilever—with the right product and a sustained first-rate advertising campaign—is achieving a paradigm shift on the part of Mexican consumers: how Unilever is getting them to replace jugs of bottled water with its home water treatment appliance, the Pureit. Some of the local players in Mexico are not naïve or unsuccessful, doing hundreds of millions of dollars of business in residential and commercial water storage, “purification,” piping, and pumping. Rotoplas, for example, is believed to be Pentair Residential Filtration’s largest customer in the Americas. But Rotoplas has positioned its “filters” and “purifiers” as a “system for better water” sold in conjunction with its water tanks. Is this still the best approach to be taking? Can Rotoplas do this too? Can you? Order Baytel’s new report today and find out how Rotoplas and others could take a lesson from the global bottled water giants and better position their products to enhance sales. Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 5 Baytel Associates This crucial strategic resource spells out opportunities for both current & potential players 3M, A.O. Smith, Ahlstrom, American Standard, Amway, Angel, Aquion, Aquionics, Asahi Kasei, Brita GmbH, Cemix, Clorox, Coca-Cola, Culligan, Danaher, Danone, Delta, DSM, Dow, Emerson, G.E., Haier, Halma, Halosource, Helen of Troy, ICL (Medentech), IUSA, Kemflo, Kinetico, Kohler, LG, Marmon (KX, Ecowater), Mexalit, MicroFilter, Midea, Mitsubishi Rayon, Moen, Multipure, Nestlé, Omnipure, Pentair, PepsiCo, Qinyuan, Reckitt-Benckiser, Rotoplas, Samsung, Seldon, Sensor Electronic Technology (SETi), Strauss Water, Tata Chemical, Toray Industries, Toto, Tupperware, Unilever, Watts, Waterlogic, Whirlpool, Woongjin Coway… and many more! Market segmentation Learn how the market breaks down by product type or configuration, by region, by distribution channel, and by systems versus consumables. Get the data you need on unit shipments, market values and company shares. What you need to know about replacement cartridges This is a “razor blade” business; Unilever and Rotoplas both understand this every bit as well as Gillette does. A grasp of the key variables here is crucial and this report tells you what you need to know. Could Unilever’s TV ads for Pureit in Mexico be GREATLY improved, at a nominal cost? Unilever’s ad agency has done a fantastic job featuring Martha Debayle and explaining the value proposition of Pureit. However these ads fail to leverage something absolutely critical. Meaningful projections of growth in the Mexican market This is an industry in transition! Two and five-year market forecasts are provided, and the market projections are meaningful, not rote. Baytel factors specific past, recent, and anticipated developments in the market into its market projections, taking into account the underlying technologies involved, and making specific assumptions as to when different kinds of companies will participate in this market. Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 6 Baytel Associates Order Baytel’s definitive Mexico study TODAY! Beat Your Competition to the Punch Order this valuable new information product today while it’s still hot off the press! Explains why certain classes of consumers are switching from bottled water to an appliance It is important to know where—and with what types of consumers—change is taking place in response to the ads being run. Know the technology & value chain of Unilever’s Pureit and its cartridges Understand how Unilever was able to patent an age-old water disinfection technology used by municipal water utilities all over the world and use it to significantly lower the Pureit’s cost of goods. Discover the startling margins for Pureit and its periodically purchased replacement cartridges that both filter and purify the water. Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 7 Baytel Associates DON’T DELAY: ORDER TODAY! Provides quantitative data on how Mexican consumers think about—and what they are doing about—drinking water in their homes The Baytel report provides valuable quantitative data about what Mexican consumers are doing in terms of drinking water, by socio-economic class, and by region of the country. Explains why Mexicans are such heavy users of bottled water Water quality in Mexico is a political hot potato, but Baytel’s report comes through with the information needed. Credible suppliers on the one hand—and the absence of them on the other—have shaped approaches to drinking water in Mexican homes over generations. Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 8 Baytel Associates The report examines crucial issues facing the bottled water giants Is the US$2 billion market for 5-gallon jugs of bottled water in Mexico just the first domino in a chain? To what extent is what Unilever is doing with Pureit in Mexico and Indonesia going to work in other bottled water markets? What’s unique about the Mexican market? Explores who is buying Rotoplas’s solution, and where they are buying it Understanding who is buying Rotoplas’ solution to the problem and where they are buying it is important because it sheds light on the water storage issue, as well as on distribution options This “must-have” report includes hundreds of original Baytel photos The Baytel Report is informatively illustrated with numerous original high-resolution photos taken by Baytel Researchers in Mexican retail chains, in Mexican “Mom & Pop” Shops, and in Mexican homes of all socio-economic classes. High resolution copies of all photos are on the CD with your report, plus some useful bonus files. Benefit today from Baytel’s decades of experience investigating the Mexican market for home water treatment products and services This report is built on Baytel’s decades-long experience analyzing the home water treatment market in the field in Mexico—and in over 45 other countries around the world. Baytel principals each spend months out of the year engaged in on-site, in-country research. The report explores the impact of partnering with specific retail chains in Mexico on your overall distribution in Latin America When partnerships are forged with specific retail chains in Mexico there are major implications for your distribution in Latin America as a whole. This key issue is explored in detail, and the best possible partners for distribution are highlighted. Benefit immediately from this valuable information product: Complete and Send the attached Order Form to Baytel TODAY! Now Shipping, Immediate Delivery! To Order: email [email protected]. Or telephone Baytel Associates at +1-732-988-6792. Or reach Baytel’s Marketing V.P. ➤ See the detailed Table of Contents below. on his mobile +1-732-306-2705. Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 9 Baytel Associates ➠ SAMPLE PAGES ➠ TABLE OF CONTENTS ➠ ABOUT BAYTEL Pureit and its marketing campaign should be considered an opening salvo in what will doubtless be a protracted struggle for the C +, C, and D+ demographics, between bulk bottled water and modern home water treatment options. Copyright © 2014 by Baytel Associates. • www.baytel.org • for more information +1-732-988-6792 or [email protected]. Page 10 Baytel Associates TABLE OF CONTENTS & SAMPLE PAGES ■ Executive Summary ■ Introduction, Scope & Methodology ■ Drinking Water in Mexico ■ Bottled Water in Mexico ■ Issues & Drivers ■ Products, Br ands, & Prices ■ Distribution Channels ■ Use in the Home THE MEXICAN MARKET FOR HOME WATER TREATMENT PRODUCTS AND SERVICES ■ Quantitative Analysis ■ Key Market Participants A Market Research & Analysis Report by Baytel Associates ■ About Baytel ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 203 edition with 204 market updates Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org Baytel Associates Table of Contents TABLE OF CONTENTS Title Page ............................................................................................................................................. i Summary of Terms......................................................................................................................................ii Terms of Agreement ...................................................................................................................................iii Table of Contents ....................................................................................................................................... iv Section 1. Executive Summary .......................................................................................................... Scope and Methodology .............................................................................................................................. 2 The Country of Mexico (A Few Important Statistics) .................................................................................. 2 Water Availability and Quality .................................................................................................................... 3 Water Availability .................................................................................................................................. 3 Water Quality ....................................................................................................................................... 4 Bulk Bottled Water ..................................................................................................................................... 5 Market Issues and Drivers ...........................................................................................................................6 Opportunities ......................................................................................................................................0 Products Currently Available ...................................................................................................................... Product Distribution .................................................................................................................................. Product Use in the Home ...........................................................................................................................2 A $170 Million Market, Predicted to Double Quickly................................................................................ 3 Who’s Who (and Who is Doing What) in the Mexican Market ................................................................. 3 Section 2. Introduction, Scope & Methodology ..............................................................................4 The People of Mexico ................................................................................................................................. 5 The States of Mexico ................................................................................................................6 Major Mexican Cities ...............................................................................................................7 The Mexican Economy...............................................................................................................................8 Physical Environment.................................................................................................................................9 Mexico’s Human Development Index by State .........................................................................9 Scope ........................................................................................................................................................ 20 Methodology ..............................................................................................................................................2 …continued… Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 12 Baytel Associates Table of Contents Section 3. Drinking Water in Mexico ............................................................................................. 22 Water Availability .......................................................................................................................................23 Hydrological Regions of Mexico ............................................................................................. 24 Utility Outages ......................................................................................................................................... 24 Surface and Groundwater ...........................................................................................................................25 Pollution Levels in Surface Waters ............................................................................................25 Infrastructure Improvements ..................................................................................................................... 26 Water Quality: The Hidden Reality ....................................................................................................... 27 How Mexicans Think About Drinking Water ....................................................................................... 28 Sources of Household & Drinking Water .............................................................................................. 30 Bulk bottled water may be delivered or picked up at a store ..................................................... 30 A storage tank and filling station for water tankers ................................................................... 3 Two Specific Water Quality Problems ........................................................................................................ 3 Water Quality Standards ............................................................................................................................32 Comparison of Mexican and U.S. Primary Water Quality Standards ....................................... 33 Comparison of Mexican Standards and U.S. Secondary Standards ..........................................38 Post-Treatment Contamination ..................................................................................................................39 Residential Equipment Standards ...............................................................................................................39 Water Hardness .........................................................................................................................................40 Section 4. Quantitative Analysis of Bulk Bottled Water in Mexico ...............................................4 Bulk Bottled Water Consumption ............................................................................................................. 42 Traditional bulk bottled water ................................................................................................. 42 Smaller bottles of bulk bottled water ....................................................................................... 42 Smaller bottles not covered in this report ................................................................................ 42 Brands ....................................................................................................................................................... 44 A bottling plant (for the dominant bulk bottled water brand) ................................................. 44 “Mom & Pop” retailers purify water and refill bottles for pickup or delivery ............................45 Distribution .............................................................................................................................................. 46 Retail Distribution .............................................................................................................................. 46 Bulk bottled water at retail ...................................................................................................... 46 Home Deliveries.................................................................................................................................. 47 Bottled Water Deliveries.......................................................................................................... 47 A Neighborhood Refilling & Delivery Business (Operational & Pricing Details) ................................ 48 Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 13 Baytel Associates Table of Contents Bottled Water Demographics .................................................................................................................... 50 Garrafón Use in the Most Relevant Household Classes, by Class and Region...................................... 50 Who Is Switching to Appliances? ........................................................................................................ 50 Dispensing Bottled Water .......................................................................................................................... 5 Refrigerator Dispensers for Bottled Water ............................................................................................52 Bottled water dispensing from a refrigerator .............................................................................52 Section 5. Issues, Drivers & Opportunities ..................................................................................... 53 Introduction .............................................................................................................................................. 54 What Mexican Consumers Are Currently Doing About Their Water .................................................. 54 Who Does Pureit Appeal To? .............................................................................................................. 56 Issues Facing Bottled Water Companies ................................................................................................ 57 How Serious Is the Appliance Threat? ................................................................................................. 57 To What Extent Does This Threat Extend Beyond Mexico ........................................................... 57 Should We Fight This or Join In? .........................................................................................................58 Is There a Profitable Adjacency Here? ...................................................................................................58 Factors Constraining Growth in the Demand for Home Water Treatment Products..........................60 A Bottled Water Culture .....................................................................................................................60 Extent of Advertising............................................................................................................................6 More on Bottled Water Advertising ..................................................................................................... 62 Groupe Danone’s Advertising for Its Main Bulk Bottled Water Brand in Mexico .......................... 63 Coca-Cola’s Advertisements for Its Main Bulk Bottled Water Brand in Mexico ............................ 64 Until Recently, an Absence of Credible Suppliers of Water Purifiers ............................................. 64 Home Water Treatment Equipment Suppliers Lacking Credibility ................................................ 65 A Missed Opportunity .................................................................................................................. 66 Rotoplas/Filtroplas: Close but No Cigar (This Could be Rectified) ......................................... 66 Unilever: The New (and First Wholly Credible) Supplier ......................................................... 66 A Lax Regulatory Environment ........................................................................................................... 67 Problematic Water Conditions............................................................................................................. 69 …continued… Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 14 Baytel Associates Table of Contents Factors Driving Growth in the Home Water Treatment Market .......................................................... 70 Water Scarcity and At-Home Storage of Water .................................................................................... 70 Water Quality ..................................................................................................................................... 70 Consumer Awareness ...........................................................................................................................7 Awareness of Credible Alternatives to Bottled Water ...................................................................... 72 Unilever’s TV Advertisements for Pureit in Mexico ....................................................................... 73 A screen shot from one of Unilever’s advertisements ................................................................ 74 Reducing a Consumer’s Risk: Rentals or Installment Payments .................................................... 74 Manufacturing in Mexico Versus Exporting to Mexico ...................................................................75 Import duties .................................................................................................................................75 Transportation and Logistics ......................................................................................................... 76 Value Added Tax ........................................................................................................................... 77 Service and Support ............................................................................................................................ 77 Intellectual Property ............................................................................................................................ 78 Opportunities .......................................................................................................................................... 79 A Marketing Lesson From a Related Industry ..................................................................................... 79 Positioning Water Purifiers .................................................................................................................. 80 Offering Options that Certain Consumers Can Aspire To .................................................................. 80 Offering Convenience ......................................................................................................................... 80 Positioning Products as Solutions to Problems ......................................................................................8 The Role of Temperature ......................................................................................................................8 Building Distribution .......................................................................................................................... 82 Structure of the Retail Industry in Mexico .................................................................................... 82 Where to Sell Home Water Treatment Systems in Mexico ...............................................................83 Who to Partner With?........................................................................................................................85 What You Need To Know About Replacement Cartridges .................................................................. 86 Essential Consumer Feedback ....................................................................................................... 86 They Should Be Easy To Replace and Dispose Of ......................................................................... 86 What They Should Cost ................................................................................................................ 87 How Long They Should Last ......................................................................................................... 87 …continued… Copyright © 2014. 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[email protected] Page 15 Baytel Associates Table of Contents Getting Retailers to Stock Replacement Filter Cartridges .................................................................... 87 Manufacturers of Rooftop Water Tanks .............................................................................................. 89 Housing Developers ............................................................................................................................ 89 Refrigerator Manufacturers ................................................................................................................. 90 Faucet Manufacturers.......................................................................................................................... 90 The Direct Sales Opportunity ...........................................................................................................9 Amway ...........................................................................................................................................9 Tupperware, Elken, Coway, Vorwerk (Lux) and Others? ................................................................9 Reducing the Consumer’s Perceived Risk (Warranties, etc.)................................................................. 93 What does this report on the Mexican Market for home water solutions offer YOU? ................... 93 A Huge Opportunity for Companies like 3M, PepsiCo, Coca-Cola, Nestlé, Danone, Unilever, Clorox, Brita GmbH (Mavea), ICL (Medentech), Rotoplas, Woongjin Coway, Philips, Tupperware, KX, Haier-Strauss Water, Tata Chemical, Pentair, Kemflow, Microfilter, Filtrex, Halosource, Helen of Troy (Kaz’s Pur/Honeywell), Reckitt-Benckiser, Midea, LG, Haier-Strauss Water, Seldon, Whirlpool, Waterlogic, Watts, and Others .................................. 93 Section 6. Products, Brands & Prices...............................................................................................95 The Most Common System Types ............................................................................................................. 96 Traditional Countertop Units .............................................................................................................. 97 Prices ............................................................................................................................................ 98 Brands ........................................................................................................................................... 98 Under-Sink Systems ............................................................................................................................ 98 Prices ............................................................................................................................................ 98 Brands ........................................................................................................................................... 99 In-Line, Tank-Attached, or POE Filtration Systems ............................................................................ 99 Other Product Types ........................................................................................................................... 99 Other Countertop Systems ............................................................................................................ 99 Refrigerator Water Dispenser Filters ............................................................................................ 00 Wall-Mounted Systems ............................................................................................................... 00 End-of-Faucet Systems ................................................................................................................ 00 …continued… Copyright © 2014. 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[email protected] Page 16 Baytel Associates Table of Contents Related Product Categories....................................................................................................................... 0 Rooftop Water Tanks ......................................................................................................................... 0 Do households from all demographics use rooftop tanks? ...................................................... 0 Older Tanks ........................................................................................................................... 0 A truck carrying 42 new rooftop tanks.................................................................................. 0 Plásticos Antibacterias ............................................................................................................02 Modern Control Valves ..........................................................................................................02 Water Disinfecting Drops or Tablets ..................................................................................................02 Various Disinfecting Drops and Tablets ................................................................................. 03 Where These Products are Distributed ...................................................................................04 An Incredible Opportunity for Medentech ...................................................................................04 Dispensers for Bottled Water .............................................................................................................. 05 Hot and Cold? ....................................................................................................................... 05 Section 7. Product Distribution ...................................................................................................... 06 Major Distribution Channels ...................................................................................................................07 Department Stores ...................................................................................................................................07 Downtown Versus Suburban ..................................................................................................07 On Display at Sears ................................................................................................................08 Another Key Player’s Products at Sears ...................................................................................08 Products and consumables......................................................................................................08 A filtering dispenser and non-filtering dispensers ....................................................................08 Liverpool stores in urban and suburban malls ........................................................................09 The Newcomer at Liverpool ...................................................................................................09 Locally Manufactured Ozonators at Retail .............................................................................09 Construction Materials Stores .................................................................................................................. 0 A Key Display at a Mexican Home Depot Store ..................................................................... 0 Other Brands and Generics at Home Depot ............................................................................ Water Treatment Products at Construrama ............................................................................. Products Carried by Ferretería el Centanario ........................................................................... …continued… Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 17 Baytel Associates Table of Contents Hardware & Plumbing Supply Stores ....................................................................................................... 2 Generic and Branded Equipment ........................................................................................... 2 Key Products on Display at Pevi Global Plumbing Supply .......................................................3 Two Other Configurations Encountered .................................................................................3 Siemens Water Purifiers?......................................................................................................... 4 This Hardware Store Carries Filters, Purifiers, and Tanks ....................................................... 4 Hardware and Appliances in Central Mexico City ..................................................................5 Hypermarkets & Warehouse Clubs .......................................................................................................... 6 Products Carried by Costco.................................................................................................... 6 Products Carried by Chedraui Selecto and Soriana................................................................. 6 Products Carried by Walmart and Sam’s Club........................................................................ 7 Other Channels ....................................................................................................................................... 7 Products Being Sold Using Direct Sales .................................................................................. 7 Section 8. Product Use in Homes ................................................................................................... 9 Household Visits & Photos ......................................................................................................................20 Homes in the A/B Income Group ..........................................................................................20 Representative Household One (C+ Income Group) .......................................................................... 2 Household 1. Exterior Views .................................................................................................. 2 Household 1. Ground level water storage ................................................................................ 2 Household 1. Two new rooftop tanks ..................................................................................... 22 Household 1. A third tank and a tanque estacionario for gas ................................................... 22 Household 1. Garrafones of water and a pump ....................................................................... 22 Household 1. Ten-liter jugs..................................................................................................... 22 Household 1. View of the kitchen........................................................................................... 22 Household 1. What’s used with the ice maker ........................................................................ 23 A Similar Ice Maker Filter at Home Depot ............................................................................. 23 Representative Household Two (C+ Income Group) ..........................................................................24 Household 2. A filter for ice and a pour-in dispenser for chilled water ....................................24 Household 2. Water dispenser on the refrigerator door ...........................................................24 Household 2. View of the living room ....................................................................................24 Household 2. Garrafones........................................................................................................24 Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 18 Baytel Associates Table of Contents Representative Household Three (C+ Income Group) ........................................................................ 25 Household 3. The undersink filter with tap ............................................................................ 25 Household 3. Closeup of the filter .......................................................................................... 25 Household 3. View of the kitchen .......................................................................................... 25 Household 3. View of the living room .................................................................................... 25 Representative Household Four (C Income Group) ............................................................................26 Household 4. Exterior view and propane tanks ......................................................................26 Household 4. Views of the kitchen .........................................................................................26 Household 4. Bottled water dispenser.....................................................................................26 Household 4. Outdoor laundry or utility sink ........................................................................26 Household 4. Living room ..................................................................................................... 27 Household 4. A bedroom ....................................................................................................... 27 Representative Household Five (C+ Income Group) ........................................................................... 28 Household 5. Exterior view and propane tanks....................................................................... 28 Household 5. View of the kitchen .......................................................................................... 28 Household 5. Views of the water purifier in the kitchen ......................................................... 28 Household 5. Dining room .................................................................................................... 28 Representative Household Six (C+ Income Group) ............................................................................ 29 Household 6. Exterior view (backyard)................................................................................... 29 Household 6. View of the kitchen .......................................................................................... 29 Household 6. Both a purifier and a bottled water dispenser .................................................... 29 Household 6. The dining room and living room..................................................................... 29 Representative Household Seven (D+ Income Group) ........................................................................ 30 Household 7. Exterior view..................................................................................................... 30 Household 7. Spare garrafones ................................................................................................ 30 Household 7. The living room and bathroom ......................................................................... 30 Household 7. Outdoor laundry or utility sink......................................................................... 30 D- and E-Income Group Housing.......................................................................................................3 Typical D and E exteriors ........................................................................................................3 A shared outdoor laundry sink ................................................................................................3 Occasional bottled water use ...................................................................................................3 Discarding washing water .......................................................................................................3 Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 19 Baytel Associates Table of Contents Section 9. Quantitative Market Analysis [2014 edition]............................................................. 32 Scope ........................................................................................................................................................33 Installed Base ............................................................................................................................................33 Distribution of the Installed Base by Region...................................................................................33 Current Systems Sales ............................................................................................................................ 34 The Market in Units Sold ................................................................................................................... 34 Distribution of Units Sold ...................................................................................................... 34 Breakdown of Current Systems Sales by Technology .............................................................. 34 The Systems Market in Dollars ............................................................................................................35 Weighted Average System Prices ..............................................................................................35 Units Shipped by Type or Configuration .................................................................................35 The Systems Market in Dollars by System Type ..................................................................... 36 Systems Sales by Channel ................................................................................................................... 36 The Systems Market in Dollars by Type ................................................................................. 36 Systems Sales in Units by Channel ......................................................................................... 37 Consumables & Service ......................................................................................................................... 37 Annual Consumables and Installation Expenditures by System Type ..................................... 38 The Current Combined Market................................................................................................................ 38 The Total Market by Type (Million $).................................................................................... 38 The Total Market ................................................................................................................... 39 Market Forecasts in Units ...................................................................................................................... 39 Systems Sales Forecasts (Thousand Units) ..............................................................................42 Systems Sales in Units ............................................................................................................42 Market Forecasts in Dollars................................................................................................................... 43 Systems Sales Forecasts (Million $) ........................................................................................ 43 Consumables Market Forecasts ................................................................................................................44 Consumables, Installation, and Maintenance Forecasts (Million $) ........................................44 The Combined Market ............................................................................................................................. 45 Combined Market Forecasts (Million $) ................................................................................ 45 Market Shares ..........................................................................................................................................46 Market Shares of the Leading Players .....................................................................................46 Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 20 Baytel Associates Table of Contents Section 10. Key Market Participants .......................................................................................... 47 Supplier Industry Structure ......................................................................................................................48 In-Depth Business Profiles of Key Players and Other Interesting Firms .............................................152-230 [over 75 pages of valuable information on relevant companies, including potential partners providing in-home services like installation & filter change-outs] Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 21 Baytel Associates Section 3. Drinking Water in Mexico SamplePage WATER QUALITY: THE HIDDEN REALITY Detailed geographical maps of water quality throughout Mexico exist but the data are hard to evaluate as water quality is (still) considered a political “hot potato.” For both surface and ground water, the major contamination problem is microbiological. Surface water problems include fecal coliforms, grease and oil, orthophosphates, dissolved solids, total solids, chlorides, nitrates, nitrites, and color. Groundwater problems include xxxxx xxxxxxxx, xxxxxx xxx, xxxxxx, xxxxx and xx, xxxxx, xxx xxxxxx, xxxx, xxxxxx, and xxxxxxxxxx. The biggest problem for water for agriculture is xxxx xxxxxxxxx. Many water quality contaminants that are regulated in more developed countries remain unregulated in Mexico. Even if they are regulated, enforcement of the regulations is, at best, highly uneven. The quality of the water coming from the municipal treatment plants varies with the availability and use of water treatment chemicals, with the condition of the (notoriously leaky) water distribution infrastructure, and with the conditions under which it is stored in the home. Xxxxxxx and Xxxxxx xxxxxxx are prominent causal agents of the diarrheal diseases encountered, and have been a leading cuase of infant mortality in Mexico. Xxxxx xxxxxxxxx has been endemic and there have been epidemics of xxxx. Xxxxxx spp, Xxxxxx spp, Xxxxxxxxx xx, Xxxxx xxxxxxxxxx, and E. coli are said to be frequently transmitted by polluted water in Mexico. Mexico City tap water has suffered from low compliance with standards for xxxxxx xxxxxx, xxxxxxx xxxxxxxxx, xxxxxxxx, xxx xxxxxxx xxxx, and relatively high turbidity. It is likely that water in other cities and in rural areas suffer from similar, if not often worse, problems. Household water storage tanks are often found open and uncleaned, thus pemitting xxxxxxxx xxxxxxxx xxxxx xxxxxx more rapidly and encouraging the growth of microorganisms. Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 27 Baytel Associates Section 4. Bottled Water in Mexico SamplePage to offices, foodservice and lodging businesses, other commercial and institutional establishments, and industrial facilities. Bottled water consumption is strongly culturally entrenched among Mexican consumers in all but the very lowest income levels. (See “Bottled Water Demographics” below.) However, the degree to which bottled water is used for common household tasks is quite variable. Of course, all consumers who purchase bulk bottled water use it for at least some of their drinking water; but more than xxxx of them also use it for cooking; over xxxx use it when brushing their teeth; about xxxx use it for washing fruits and vegetables that will not be cooked; and about xxxx use it for dish washing or rinsing. Bottled water use is also regionally variable, depending on local perceptions of tap water quality and generational habits of bottled water use versus other water purification options—for example, the popularity of disinfecting drops and tablets in xxxxxxx. Price per garrafón tends to fall within two groups: branded water usually costs xxx pesos or more per 9-liter bottle; water from neighborhood or small local producers generally costs less than xx pesos. Within these ranges, it is sometimes possible to find a garrafón price of as little as xx pesos ($xxx) for a store front producer, or as much as xxx pesos ($xxx) for a major brand’s garrafón at a high-end outlet. About half of all bottled water sold in Mexico each year is from smaller firms. Since this figure includes so-called individual serving sizes of less than 0 liters, and since the major brands (Electropura/E-pura, Bonafont, and Ciel, etc.) predominate in the individual servings sector, the share of bulk bottled water from small or neighborhood firms is significantly higher than xx%. This also reflects the fact that most of the bulk bottled water sold in Mexico (by volume) is sold into households of the x, x+, and x groups where cost per garrafón is xxx xxxxxxx xxxxx. On an average nation-wide basis, household consumption among households that use bulk bottled water is about xxx garrafones per household per month—the equivalent of about xxx liters per person per month—costing about xxxx pesos ($xxx) per month. Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 43 Baytel Associates Section 4. Bottled Water in Mexico SamplePage Most neighborhood manufacturers supply only xx-liter sizes, and while some are properly run and administered, others are more casual. “Mom & Pop” retailers purify water and refill bottles for pickup or delivery It should be noted that although most manufacturers, whether large or small, require an initial deposit on the first bottle when a consumer begins purchasing water, or even the outright purchase of the first bottle (in addition to the water), there is very little control over where the bottles end up. Local manufacturers therefore often clean and fill bottles with labels from other manufacturers, so that, for instance, an Electropura bottle or a distinctive Bonafont bottle in a consumer’s home may actually have been refilled with water produced by some other firm. The seal on the bottle, however, may reveal the true source. Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 45 Baytel Associates Section 4. Bottled Water in Mexico SamplePage A Neighborhood Refilling & Delivery Business (Operational & Pricing Details) Baytel recently interviewed the owner of a small neighborhood water bottling and refilling operation in Mexico City. The company has been in business for about xx years and has only one location. Two people work for the company: one washes and fills bottles, the other is in charge of deliveries. The shop is open Monday to Friday from 9 AM to 6 PM and on Saturdays from 9 AM to 2 PM. They deliver about xx garrafones each week using a bicycle specially adapted for carrying them. The water that the company purifies comes from a well in Naucalpan, Estado de Mexico (where many private water delivery companies get their water), and is brought to them by tanker truck. They get xxxx liters per tanker, and, depending on the season, might get xxx xxxx per week or one every xx days. The bottler pays xx pesos (about $xx) for each delivery (including the water). The company uses the following treatment procedures: filtration (sediment and activated carbon), chlorination, UV and ozone, and has not changed these procedures since beginning the business. The company spends about xxxx–xxxx pesos ($xxx–$xx) for consumables and replacement parts each year, plus xxx–xxx pesos for electricity each month. Salaries for the two workers total about xxx pesos ($xxx) per month. There are periodic government inspections, and the company must keep its permits up to date. The company has xxx accounts. About xx% of its business is via delivery; the other xx% represents bottles picked up by the customer. A garrafón of water costs the consumer xxx pesos ($xx) and there is a x-peso charge for delivery. This does not include the bottle itself, which the customer must provide. Usually, of course, the customer returns an empty bottle and picks up a full one. According to the owner of the business, there are xx similar operations within a xx kilometer radius. According to one study, there were about xxx such businesses in metro Mexico City in xxx. The number today might be xxx times higher. Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 48 Baytel Associates SamplePage Section 4. Bottled Water in Mexico BOTTLED WATER DEMOGRAPHICS WHILE THE VAST MAJORITY of consumers in the xx and xx+ demographics are heavy users of bulk bottled water, it should not be assumed that families with xxxxxx incomes—and even those with xxxxxx incomes—never use bulk bottled water. Although there are strong regional differences, about xx% of xxxxxx households use (bulk) bottled water as drinking water. Garrafón Use in D-class to C-class Households by Region According to recent survey data (xx xxxxxx xxx xxxxxxx xxx) urban �������������������������������������� ����������������������������������������� x, x and x households reported the following ��������� ��� differences by city among ���������� ��� households who do not ������� drink tap water (xx% of ����������� respondents). The num- ��� ��������� ��� ���������������� ber shown is the percent ��� of households not drink- ������ ��� ������������ ��� ���������������� ��� ing tap water that do use garrafones. ��� ������������������������������������� Baytel Associates Who Is Switching to Appliances? The people switching to home water treatment appliances include xxxxx xxxxx xxxxxx xxx xxxxx who are dissatisfied with xxxxx and xxxxxx (xx xxxx xxx xxxxx). There is also growing concern about the xxxx xxxxxx xxx, with almost half of consumers expressing some (albeit usually small) degree of suspicion. A growing number of Mexican consumers also have concerns about xxxxxx issues related to xxxxx xxxxx water xxxx xxxxxxx xxxxx xx (xxxxxxxxx xx xxxx xxxxx xxxxxx xxxxx Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 50 Baytel Associates Section 5. Issues, Drivers & Opportunities SamplePage About xx% of the volume of bottled water consumed today in Mexico is packaged in xxx- and xxx liter bottles. These sell for an average of xxx pesos per gallon ($xxx per gallon or $xxx per liter). In terms of volume, the heaviest users of the garrafones are xxxxxx xxxxx households. Over xxxxx (xx%) of these households use water straight from the tap for cooking, and xx% of them consume water straight from the tap for drinking. However xx% of them also purchase bottled water, xx% boil their tap water, xx% disinfect their tap water, and xx% filter it. On average these homes consume xx garrafones per month (which translates to about xx liters per person per month) and each household spends an average of xx pesos (about $xxx) per month for this. Between their monthly water and sanitation bill (which averages about $xxx) and their monthly outlays for bulk bottled water, these households are spending nearly $xx per month or $xx a year on household water. Mexico accounts for an estimated xx% of the world’s bottled water market. Bottled water in Mexico was a xxx billion gallons per year business in 202, of which about xx% of the volume is x- to x liter garrafones. This translates into about xxx billion gallons a year or the equivalent of about xxx billion 9-liter garrafones per year. The industry has been growing at about x% per year. So we can assume that the 203 market was equivalent to about xx billion 5-gallon garrafones. The average price per 5-gallon garrafón is about xxx pesos ($xxx) so we are estimating a $xxx billion market for 203. Dissatisfaction with the cost and inconvenience of using heavy, unwieldy 9-liter garrafones of water is much of what drives the Mexican consumer to seek an alternative solution to the problem of providing safe, good tasting drinking water to his or her family. Nonetheless, until now there really hasn’t been an alternative to bottled water that Mexican consumers consider acceptable. This has resulted in a very strong “bottled water culture.” Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 55 Baytel Associates Section 5. Issues, Drivers & Opportunities SamplePage Getting Retailers to Stock Replacement Filter Cartridges Ideally, the replacement filter cartridges for successful products should also be available at supermarkets and convenience stores that do not even sell the systems they are used in. Where should one turn to for cooperation and distribution clout? A retail chain best suited to (most motivated for) selling replacement water filter cartridges should probably not be affiliated with, or doing much business with, one of the major bottled water groups like Pepsi, or Coca-Cola, or Danone or Nestlé. Unfortunately, this would seem to rule out the largest chain of xxxxx stores in Mexico, Xxxxx as that company is owned by Xxxxxxxx. Xxxxxxx-based Xxxxxx (Xxxxxxx Xxxxxxxxx Xxxxxx, S.A.B. de C.V.) is the xxxxxxx xxxxxxx company in Mexico and in Latin America. It is also the largest independent xxxxxxx xxxxxxx in the world. And Xxxxxxx, of course, is one of the largest players in the Mexican xxxxxx xxxxx business. Xxxxxx is primarily franchised and is the largest chain of convenience stores in Mexico. It is also headquartered in Xxxxx. It has almost xx,000 stores throughout Latin America. The Xxxxxxx store layouts are similar to those one encounters in a number of Xxxxxxowned xxxxxx xxxxxxxxxx chains, including xxxxxx. Xxxxxxxx was founded in 977, following a Xxxx marketing plan to use companyowned stores to promote and market the Xxx Xxxxx brands of xxxxxx. This bypassed the traditional Mexican network of local wholesalers selling xxxxxxx via local xxxx and xxxxxxxxxxx. Initially, the only products sold by Xxxxx were xxxxxx, xxxx and xxxxxx. The success was such that Xxxxxx expanded rapidly. Its xxxx stores can now be found throughout Mexico and they carry far more products than the initial stores in the chain did. The Xxxxxx stores face regional competition from Xxxxxx, Xxxxxxx (Xxx Xxxxx), Xxxxxxxx, Xxxxxx and Xxxxxxx. Xxxxxx convenience stores also face competition from numerous small chains of retailers across Mexico. Xxxxxx, primarily operating as a franchise, is the world’s largest operator, franchisor and licensor of convenience stores, with more than xx,000 outlets globally. Xxxxx branded stores, under parent company Xxxxxx xxx Xxxxxxxxxx are located in xx countries. Its Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 87 Baytel Associates Section 6. Products, Brands, and Prices SamplePage Various Disinfecting Drops and Tablets Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 103 Baytel Associates Section 7. Product Distribution SamplePage Xxxxx and Xxxxx Xxxxx carry Pureit products OTHER CHANNELS AS MENTIONED ABOVE, a comparatively small number of systems are sold each year through direct sales and through online sales. Amway is the only significant direct sales firm offering (serious) water treatment equipment in Mexico. However, the Xxxxx system is seen as xxxxxxxxxx xxxx for all xxxxx xxxxx xxxxxx. It is likely that Tupperware will target the Mexican market using direct sales once it has gained some experience with its new line of purifying pour-through filter pitchers (carafes) in India. The Amway eSpring is available through direct sales Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 117 Baytel Associates Section 8. Product Use in Homes SamplePage HOUSEHOLD VISITS & PHOTOS Baytel visited Mexican households in various areas to question consumers and provide an overview of habits and attitudes with respect to home water treatment products. Homes in the higher income brackets—the A/B group, as it is usually defined in Mexico—are very difficult to access because of security concerns. These families tend to have xxxxxx xxxxx xxxx (and thus xxxxxx xxx) and most use xxxxx xxxx xxxxx. Some of these households have xxxxxxxxx systems, and occasionally, a xxxxxxx system (xxxxxx or xxxxx) for treating some water. Homes in the A/B group have strong security and pressurized water systems Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 120 Baytel Associates Section 8. Product Use in Homes SamplePage Representative Household Five (C+ Income Group) This C+ family uses a Pureit water purifier instead of bottled water. Household 5. Exterior view and propane tanks Household 5. View of the kitchen Household 5. Views of the Pureit in the kitchen Household 5. Dining room Household 5. Living room Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 128 Baytel Associates Section 10. Key Market Participants SamplePage Margins: HUL .....................................xx.x% Stockist/Distributor...............xx.x% Seller .....................................xx.x% DISTRIBUTION IN OTHER COUNTRIES HUL has now launched the line in Xxxxxxxx, Xxxxxxx, Xxxxxx, Xxxxxxx, Xxxxxx, and Xxxxx. The marketing, advertising, and promotion efforts supporting the line have been first rate, and if (or rather, when?) the company decides to enter the Chinese market—with Pureit and Marvella—or with a new product line—one can expect results. In Mexico Unilever is taking on the bottled water industry and home delivery of bulk bottled water (9 liter or 5 gallon bottles or “garrafones”) head on. See the ads on the Pureit Mexico website. In Mexico the launch started in Xxxxx in March of 20 and has since been expanded to Xxxxxxxxx. “Pureit is already well established in Xxxxx, where the filter is used by more than 20 million people. Its launch in Latin America follows (Xxxx Xxxxx and Xxxx) its introduction in Xxxxxx and Xxxxxx at the end of 200.” At the time of updating this report (late 204) the Pureit Classic was retailing for x,xxx pesos ($xxx) at Xxxxxx in Mexico City. When Unilever starts manufacturing the Pureit in Mexico this could change significantly! Xxxxxx is another very large home-delivered bottled water market where Unilever is taking on the bottled water industry (including one of the four global giants, Xxxxx), head on. Unilever has been expanding the Pureit line and its acquisition of Qinyuan in China can be expected to further bear on this shortly. “UNILEVER MANUFACTURING THE PUREIT IN MEXICO” [Translation of a news article] “Unilever Mexico plans to invest 500 million pesos. 19/04/2012. During the work of the World Economic Forum for Latin America, the President of the United Mexican States, Felipe Calderón held a meeting with the President of Unilever Mexico, Fabio Prado. At the meeting, exchanged views on economic development in Mexico and competitive conditions that make the country a great destination for productive investment and generating jobs. The President of Unilever Mexico shared the president the 2011-2015 investment plan of the company, which includes not only additions to its plants in our country, but the creation of a new plant. The investment plan includes a total of 500 million pesos or about $39 million, which represent the generation of approximately one thousand direct and indirect jobs. Unilever said that studying the possibility of installing a manufacturing plant in our country to develop a new technology “Pureit”, which consists of a water purifier, which represent more investment, creation of additional jobs and health benefits for the general population. President Calderón expressed his gratitude to Unilever for their confidence in investing in Mexico and wished him every success in its expansion projects, which achieved such as have other companies because, among other things, high quality Mexican labor. Also congratulated for being a Copyright © 2014. Baytel Associates • PROPRIETARY & CONFIDENTIAL • Dissemination prohibited. www.baytel.org For more information or to order contact Matt Moes, +1-732-988-6792. [email protected] Page 211 Baytel Associates Baytel Associates About Baytel Associates Providing global coverage of the markets, industries, and business opportunities for providing pure, safe, good-tasting drinking water to homes, offices, and consumers on the move, worldwide Baytel offers insightful market research and business opportunity reports covering numerous specific country markets. It also provides confidential custom consulting services on retainer or on a project basis. Were you aware that Baytel carries out custom, confidential consulting projects throughout the world? Contact Baytel in complete confidence to discuss your information needs. Your initial consultation is free, and non-binding, leaving you with absolutely no obligation. See what Baytel can do for YOU! Baytel Associates. 60 Lake Avenue Ocean Grove, NJ 07756 USA +1-732-988-6792 www.baytel.org [email protected] Baytel Associates. Tel: 1 732 988 6792. www.baytel.org