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TELCO FRAUD TRAINING
Santiago: Telco Vice
Santiago, Chile
04-08 April 2011
Fraud Certification Program
TVC101: FMS, Framework, and Fundamentals
Fraud Standards and Governance Model – Learn the principles,
structure, and scope that underlie GRAPA’s Fraud Framework
and Methodology. Understand the professional practice and
approaches and take a detailed look at Fraud Management
Systems and their importance to the fraud function.
TVC102: Network Foundations and Phreaks
Access, Service Delivery and AAA/Logical Security Domains
– This day focuses on the underlying infrastructure that makes any
telecommunications system work. Learn how telecoms services are
delivered, organized and billed. Understand key technical exploits,
vulnerabilities, and exposures.
TVC103: Billing, Customer, and Credit Frauds
Assuring Billing Systems and Billing Models/Subscription
Frauds – Learn different billing systems (postpaid, prepaid, radius,
diameter, convergent) and how credit risk is tracked. We will also
address strategies to address credit risks.
TVC104: Partner Foundations and Frauds
Interconnect, Roaming, Content, SIMbox/Bypass, CAMEL
– We will focus on the protection of partner-based business
models (interconnect/CABs, roaming, content), and the key fraud
exposures they bring. Detection and deterrence of SIMbox and
roaming frauds are also discussed.
Get Certified This Week!
Join 500 other professionals!
TVC105: Finance, Dealers, Law Enforcement
Protecting Assets and Revenue – Understand the psychology
of fraudulent behavior as a means of building better profiles of
fraudsters and environments. Learn how to make detection and
prevention more efficient and effective while minimizing cost.
Learn How to Reinvent your Telco Fraud Activities:
•
•
•
•
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Reprioritize your efforts
Reduce costs and increase impact
Make fraud detection a more mission-critical function
Add more value to your organization NOW
Change your understanding of the role of fraud detection in
telecommunications
Learn more about GRAPA at www.grapatel.com
For more information on training events, visit www.telecom-fraud.org
Table of Contents
Why Fraud Professionals are Attending our Workshops................................................................................................................3
Courses Offered at this Event:
Telco Vice: Week at a Glance...............................................................................................................................................4
Day 1 ♦ TVC101: FMS, Framework, and Fundamentals....................................................................................................5
Day 2 ♦ TVC102: Network Foundations and Phreaks.......................................................................................................6
Day 3 ♦ TVC103: Billing, Customer, and Credit Frauds....................................................................................................7
Day 4 ♦ TVC104: Partner Foundations and Frauds...........................................................................................................8
Day 5 ♦ TVC105: Finance, Dealers, Law Enforcement......................................................................................................9
The Telco Fraud Academy Experience............................................................................................................................................10
About the Training / The Instructors................................................................................................................................................11
Contact Us / Event Schedule............................................................................................................................................................12
Why Fraud Professionals Are Attending Our Workshops
Why should you attend this Telco Fraud Academy training event? It’s simple. As GRAPA's official Fraud
Training provider, the Academy provides fraud professionals with the most comprehensive and authoritative
source of information about how fraud is actually combated by carriers around the world. We do not waste
your time with theoretical discussions or examples based on one person's limited experience.
Do NOT attend Telco Vice training if:
► You already know how to protect those difficult to master
“new technologies” like GPRS, 3G, WiMAX, FemtoCells and others
► You are getting enough recognition for your hard work
► You are sure that you are doing everything the best way possible.
Do NOT send your staff to Telco Vice
training if:
► You know how to communicate and partner effectively with network
engineers, I/T, operational managers, auditors, SOX and regulatory
compliance teams
► You know how to detect and prevent fraud
► You are satisfied with the performance of your fraud
team
► You understand how to protect network, mediation, postpaid billing,
prepaid, interconnect, roaming, CAMEL, SMS, MMS
► You believe that your team already knows everything that
is important about fraud prevention and detection
► You are not interested in learning about the GRAPA standard
controls and benchmarks about the protection of these areas
► You are not interested in having your team learn innovative
ways to cut the cost of protecting telecoms assets
► You do not want your team confused with information about
► You are sure about how you are setting priorities
► You have the right KPIs and you are being measured on
delivery of the right things
more sophisticated and effective ways to get their work done
► You do not want your employees learning how to take the initia-
tive in finding and resolving fraud risks
► You don’t want to build a network of like-minded
professionals to learn from and share experiences with
► You are not interested in learning new ways to save your
company money and reducing the overall fraud risk
►You have given up on ever understanding or controlling fraudster
behavior
► You are sure that your team is already doing everything possible to
maximize the protection of telecoms assets
► You do not want your fraud staff to see how other fraud teams deliver
value and focus their efforts
► You do not want your team to be tested against the international
standard of knowledge and expertise
► You do not want your team members to feel more confident and
competent
► You do not want certification for your team members
3
Telco Vice: 5-Day Fraud Analyst Certification
GRAPA's 5-day Telco Vice Training Event
Gain a new standards-based understanding of Fraud and become a Certified Telco Fraud Analyst
Overview:
GRAPA is proud to have certified Telco Fraud Professionals who are some of the most dynamic, logical, and determined
people in the industry and who have the real drive and personality to pursue telco vice and fraud wherever it exists. They are
the special investigators, the private detectives, the FBI and Mi5 of telecoms - the best of the best when it comes to finding,
stopping, and preventing telecoms fraud.
GRAPA's Telco Vice Certification Training is a 5-day certification and workshop event designed to provide candidates with a
new, innovative, and comprehensive approach to the professional practice of combating fraud in telecoms organizations as
defined by the proposed GRAPA fraud standards, governance model, methodologies and framework. GRAPA's approach
is exploit-library-driven, grounding fraud professionals in real-world risks and exposures. This revolutionary new way of
understanding and organizing the telco fraud function has quickly become the industry standard by all over the world. Based
on input from GRAPA's network of 5000+ telecoms professionals, as well as rigorous benchmarks of fraud practices in telcos
of all types, sizes and regions, these standards are some of the most tested, practical, and logical ways successful fraud
professionals deliver real value to their organizations.
Certification: Candidates who have at least 6 months of verified work experience in a telecoms-related area and who
pass all exams as well as attend all 40 hours of class will be awarded certification as a Telco Fraud Analyst (TFA).
Who Should Attend: The primary audience for this Certification Training consists of telecoms fraud professionals. This
includes those working with the fraud management system, internal auditors, forensic/investigative/law enforcement/legal
professionals, logical and physical security specialists, finance and business risk professionals as well as key operational
managers in sensitive domains (billing, network, accounting, sales, supply chain, procurement, etc.).
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Session
Common Modules: Several of the modules taught on this day are part of GRAPA’s mandated Body of Knowledge for
all telecoms risk management professionals. Students from other disciplines will be invited to attend those modules. Shared
modules are marked with a "§" symbol in the week-at-a-glance table. Fraud-specific modules are marked in yellow in the
table below.
Our Promise: Students who take the training seriously, participate enthusiastically in activities, and pass the certification
exams will be able to perform all practical applications listed under each course description.
Day 1 - TVC101
Day 2 - TVC102
Day 3 - TVC103
Day 4 - TVC 104
Day 5 - TVC105
FMS, Framework, and
Fundamentals
Network Foundations and
Phreaks
Billing, Customer, and
Credit Frauds
Partner Foundations and
Frauds
Finance, Channels, Law
Enforcement
Opening Session
Defining the Telco Fraud
Problem
§ Intro to Network
§ Intro to Billing Systems
§ Intro to Partner
The Fraud Triangle
Morning Session
GRAPA's Fraud Standards
and Principles
§ Domain Analysis
Methodology (DAM©)
§ Postpaid Billing
Systems (mediation,
consumer, interconnect,
roaming)
§ Interconnect
(Protocols, Boundaries,
DAM©)
Situational and Fraudster
Profiling
Late Morning Session
GRAPA's Fraud
Governance Model, KPIs,
and framework
§ Circuit principles
(Wireline, GSM, CDMA)
§ Prepaid Billing Systems
§ SIMBox, Bypass, and
Financial/Revenue
Impact of Fraud, Capital
Frauds
Afternoon Opening
GRAPA's 6 Fraud
Standard Control Methods
§ Data principles (ISP,
WIMAX, GPRS, DSL) §
§ Diameter, Radius, and
§ Roaming (Protocols,
Purchasing/Procurement
Frauds
Afternoon Session
GRAPA's "FMS
Fishbone" Fraud Mapping
Methodology
§ Broadcast principles
§ Credit, Provisioning,
§ Content (Protocols,
Supply Chain/Channel/
Commission Frauds
Late Afternoon Session
FMS/Advanced FMS
AAA Bypass, Methods of
Access and Attack
Customer Frauds
Regulator's Dilemma and
Fraud Protection
Working with Law
Enforcement Regulatory
agencies
Closing Session
Fraud incident and case
management lifecyles
Hacking, Phreaking, and
Technical Exploits
Credit Frauds
Roaming Frauds
Money Laundering/Mobile
Money
(Satellite, cable)
Packet Billing Systems
and Channels
Assurance
related risks
Boundaries, DAM©)
Boundaries, DAM©)
4
TVC101: Fraud Management Systems, Framework, and Fundamentals
Fraud Standards and Governance Model
Professional practice, scope, and charter for organizing fraud activities within the telco.
Overview
The day lays out the fundamental objectives of the telco fraud function, and how to apply them to solve practical problems
today. Candidates will learn the scope and complexity of the fraud function and how to improve the way fraud professionals prioritize and organize their approach in line with industry standards to tackle the problem. This includes detailed KPI
models for tracking and reporting the effectiveness and efficiency of fraud prevention activities. The day will also address how
telecoms exploits/frauds can be usefully categorized and organized so that fraud professionals can effectively approach the
space in a structured, logical and practical way.
Candidates will discover how their function can be best organized and coordinated within the telco so that there are no
jurisdictional overlaps or gaps in coverage.
Practical Applications: Our commitment is that candidates who take the training seriously, participate enthusiastically
in activities, and pass the certification exams will:
•
Learn the professional rules, charter, and conduct for the practice of fraud management in telecommunications
•
Understand how to define appropriate scope, responsibility, and boundaries between fraud management
and other risk management functions
•
Acquire a comprehensive Body of Knowledge associated with the practice of fraud management
•
Learn the industry-standard practices for measuring, tracking, and reporting fraud management activities in
a way that is practical and relevant to top management
•
Apply GRAPA's Law Enforcement-based methodology for the investigation and prosecution of fraud
•
Utilize case studies and examples of how fraud teams organize themselves according to industry standards
and map these cases to their environment in order to ensure they understand the practical applications
Common Modules: Several of the modules taught on this day are part of GRAPA’s mandated Body of Knowledge for
all telecoms risk management professionals. Students from other disciplines will be invited to attend those modules. Shared
modules are marked with a "§" symbol in the week-at-a-glance table.
Key Concepts include:
► GRAPA's Fraud Standards and Principles
► GRAPA's Fraud Governance and KPI Model
► Jurisdictional analysis
► Building and using an exploit library
► Identification and understanding of exploit chains
► The Fraud Management Lifecycle (incident
management, case management, jurisdictional mapping, malefic
and beneficient mappings, controls development, institutional
responses, external case escalation)
► Fraud Risk Mapping Methodology: FISH-bone (Fraud
Identification and Solutions Hierarchy), upstream and
downstream trigger/control point assignment and diagnostics
► GRAPA's Six Standard Fraud Control Methods:
• Volume/Behavior Controls
• Accounting Controls
• Risk Mitigation Controls
• independent Verification Controls
• Logical and Physical Security Controls
• Deterrent Controls
► Mapping of Fraud risk to the GRAPA Domain Analysis
Methodology
► Application of AAA (Authentication, Authorization and Accounting)
GRAPA Certification Credit
Completion of this course of study, verified by testing, will earn attendees
Competency Credit for the following areas in line with GRAPA’s “Body of
Knowledge”
 The Basis and Origins of Telecoms Fraud
 The Role of the Fraud Professional in Telecoms
 The Science of Telecoms Fraud Deterrence and Detection
 The Incident Management Lifecycle
 The Case Management Lifecycle
 Principles of Telecoms Fraud Operations
 Principles of Fraud Scope Management
 Principles of Fraud Prevention
 Principles of Fraud Containment and Control
 Fraud Risk Prioritization and Assessment Techniques
 Principles and Methods for Forensic Investigation
 Principles and Methods of Fraud Control Implementation
 Principles and Methods of Fraud Corrections Management
 Fraud KPIs and Compliance Management
5
TVC102: Network Foundations and Phreaks
Understanding Network is Easy–Protecting it is Hard
A simple guide to protecting any network, anytime, any place.
Hacking and Phreaking: GSM, Wireline, CDMA, DSL, Cable, ISP, Circuit, LTE, NGN, GPRS, and Broadcast
Overview
Stop the confusion and start protecting network! This course focuses on the underlying infrastructure that
makes any telecommunications service delivery environment function. We will introduce you to the concepts of
access architecture (the way customers gain access to the network) and service delivery architecture (the way
services are actually delivered). We will then introduce the concept of "Triple A"–Authentication, Authorization,
and Accounting–which forms the basis for all logical and physical security.
The Hacking, Phreaking and Security portion of this day deals with one of the most fundamental concerns
of telecoms fraud professionals, the logical and physical security of the telecoms environment to ensure the
integrity of telco systems and assets. Candidates learn how to protect against fraud in all of GRAPA's 5 defined
logical security domains: Core (core telecoms network/PSTN), Cell (radio/wireless side), BSS (billing environment), WEB (IP-based networks), LAN (IT security of individual systems and local networks).
Practical Applications: Our commitment is that candidates who take the training seriously, participate
enthusiastically in activities, and pass the certification exams will:
•
Learn how to identify and protect the most vulnerable spots in any network environment using GRAPA standard fraud controls.
•
Use fraudster profiling to learn about the different types of hacks and phreaks, their motivation, method, and how they work in the five GRAPA logical security domains (LSD©)
•
Discover how to secure and protect any network without becoming a network engineer
•
Learn the meaning of the terms LTE, NGN, GPRS, as well as all the other next generation
technologies and understand their exposures, vulnerabilities and how they can be protected
•
See how the GRAPA Domain Analysis Methodology can provide you with the tools necessary
to assess the securability of any environment in terms that management can understand
•
Cut through the network jargon, get to the point quickly and implement solutions to problems
Common Modules: Several of the modules taught on this day are part of GRAPA’s mandated Body of
Knowledge for all telecoms risk management professionals. Students from other disciplines will be invited to
attend those modules. Shared modules are marked with a "§" symbol in the week-at-a-glance table.
Key Concepts include:
► GRAPA's 5 logical security domains (Cell, Web, BSS, Core, LAN)
► Methods of Access and Attack
► Bypassing AAA
► Hacking, Phreaking and Technical Exploits
► Principles of circuit technology
►How to make and read a CDR
► Key network controls and methods
Topology, Security, Control Protocol, Transaction Control,
CDR Generation Sequence, CDR Generation, CDR Transport
►Media characteristics and controls (wireless and wireline)
►History of Circuit Technology
►History of Packet Technology
►Command and control protocols
►Understanding:
SS7, SIP, IP, Radius, Diamater, WAP,
and how to use them for assurance
►Principles of service delivery in non-voice domains
►Network elements
►Operational realities
GRAPA Certification Credit
Completion of this course of study, verified by testing, will earn
attendees Competency Credit for the following areas in line with
GRAPA’s “Body of Knowledge”
 Network Protection (GRAPA standard controls and methods)
 Telecoms Theft of Service
 Abuse and Conversion of Telecoms Assets
 Intrusion, Ingress and Egress Methods and Prevention
 OSS Operations and Organization
 Introduction to Telecommunications Media
 Access architecture components and organization
 SS7 - Principles, Components, and Dialects
 Packet Service Delivery
 Anatomy of a CDR (How made, how delivered, how assured)
 GPRS Architecture
 3G and NGN Architecture
 Fundamentals of Wireless Media
 Fundamentals of Wireline Media
 Service delivery architecture components and organization
 Circuit technology delivery and architecture
 VOIP Principles and applications
 AAA for Access and Service Delivery
6
TVC103 • Billing, Customer and Credit Frauds
Bad Billing, "Bad Customers," Bad Debt
A standards-based approach to protecting any billing system against fraud and credit exposures
Traditional Postpaid, Classical Prepaid, Radius, and Diameter
Overview
Students will be familiarized with a complete spectrum of billing models and scenarios including postpaid, prepaid,
radius, diameter, and convergent billing. We will present you with the standard controls for each system as well as the
industry standard methods employed to protect them. You will also learn how to troubleshoot problems as well as how
to initiate proper investigations, corrections, and implement appropriate fraud controls.
Learn about exposures and vulnerabilities in mediation, postpaid and prepaid billing systems, that can be exploited
both by internal employees as well as professional external fraudsters. Find out how billing errors are abused by
customers and ultimately exploited for commercial gain.
The day will also focus on the relationship between fraud and credit departments, and how they often have common
goals that require cooperation and coordination, as well as how fraudsters can exploit credit loopholes and abuse the
collections/dunning processes.
Practical Applications: Our commitment is that candidates who take the training seriously, participate enthusiastically in activities, and pass the certification exams will:
•
Learn how each of the major categories of standard billing systems work, their vulnerabilities and exposures
•
Appreciate the industry-standard methods utilized to secure these environments efficiently
•
Learn the 25 GRAPA standard controls that will allow them to protect and secure any billing system,
any time, any place
•
Learn how to optimize, calibrate and fine tune credit alerts to minimize false positives and rationalize
the cost of detection
•
Apply the Domain Analysis Methodology to decipher the complex relationships between provisioning,
channels, credit, and billing in order to create a secure revenue environment
•
Utilize case studies and examples of billing errors exploited by fraudsters and map these cases to
their environment in order to assure they understand the practical applications
Common Modules: Several of the modules taught on this day are part of GRAPA’s mandated Body of Knowledge
for all telecoms risk management professionals. Students from other disciplines will be invited to attend those modules.
Shared modules are marked with a "§" symbol in the week-at-a-glance table.
Key Concepts include:
►Commercial Exploitation of Billing Exposures
►Customer Frauds and Theft of Service
►Credit Alerts, Alarms and Analysis
►Point of Sale and Channel Credit Management Controls
►Principles of operation, forensics and risk assessment
►Rationalization of cost controls, standard GRAPA controls
►GRAPA benchmarks and alternative assurance approaches
►Mediation and Postpaid Billing
►Interconnect (off-net and international)
►Postpaid Roaming
►Collections
►Credit and Dunning
►Postpaid Roaming.
►Postpaid Voice.
►Domain Analysis Methodology (DAM©) for Mediation, Prepaid, Post
paid, Convergent Billing
►Domain Analysis Methodology (DAM©) for Channel, Credit, Collection,
Dunning, Provision Activation
►Key Prepaid forensics approaches and toolsets
►Standard Prepaid Controls
GRAPA Certification Credit
Completion of this course of study, verified by testing, will earn attendees
Competency Credit for the following areas in line with GRAPA’s “Body of Knowledge”
 Customer Frauds, Methods of Mitigation and Prevention
 Credit Frauds, Methods of Mitigation and Prevention
 Principles of Collections, Credit and Dunning Management
 Collections and Dunning Frauds, Methods of Mitigation and Prevention
 Principles of Mediation Operations (Functions, Forensics, Controls)
 Principles of Postpaid Billing (Functions, Forensics, Controls)
 Principles of Interconnect Billing (Functions, Forensics, Controls)
 Principles of Prepaid Roaming Billing (Functions, Forensics, Controls)
 Line of Business (LOB) Principles - Postpaid Voice (on-net)
 LOB Principles -Prepaid
 Principles of IP billing (Radius, Diameter)
 Principles of Streaming billing (cable, video, audio)
 Principles of credit risk collection and Domain Analysis
 Principles of provisioning and activation assurance
 Principles of channel, agent, and commission assurance
6
7
TVC104 • Partner Foundations and Frauds
Partner Protection Principles (Interconnect/CABs, Roaming, Content)
A systematic framework for minimizing partnership exposures
Settlement, SIMbox/Bypass, HURs, NRTDE, CAMEL, Blackberry
Overview
This day is dedicated to the understanding and protection of partner-based business models (interconnect/
CABS, roaming, content) as well as the special issues and risks associated with them.
Students will review and learn about the standard approach to these models. Coursework will include an indepth review of the vulnerabilities for Voice Interconnect (International and Domestic), Internet Interconnect
(International and Domestic), VOIP Partnering, Voice Roaming (International and Domestic), Data Roaming
(Wifi, WIMAX and HMA), Content delivery, and Broadcast / Streaming Delivery.
The day also focuses on the fraud exposures in interconnect, not just from external fraudsters such as criminals
doing bypass/SIMbox, but also interconnect partners as well as internal telco employees. There will be a comprehensive overview of postpaid billing models for Roaming, and how fraud teams around the world minimize
their credit/fraud exposures through controls around the use of High Usage Reports and NRTDE.
Practical Applications: Our commitment is that candidates who take the training seriously, participate
enthusiastically in activities, and pass the certification exams will:
•
Discover who commits these frauds, how they can be detected and what controls can mitigate,
prevent and deter these complex frauds.
•
Learn how to protect and secure partnerships quickly and cost-effectively with the GRAPA
standards-based approach.
•
Apply the Domain Analysis Methodology (DAM©) to identify the critical exchange points, protocol
points, and exposure points for each of your partnerships.
•
Learn how professionals use the hierarchy of protocol points to decompose and simplify complex
partner relationships.
•
Utilize case studies and examples of interconnect, roaming, and content relationships and map
them to their environment in order to assure they understand the practical applications.
Common Modules: Several of the modules taught on this day are part of GRAPA’s mandated Body of
Knowledge for all telecoms risk management professionals. Students from other disciplines will be invited to
attend those modules. Shared modules are marked with a "§" symbol in the week-at-a-glance table.
GRAPA Certification Credit
Key Concepts include:
►Bypass/SIMbox Mapping Methodology
►Interconnect LOB Fraud Controls
►Common Roaming Fraud Exposures and Exploits
►CAMEL Roaming Vulnerabilities
►IREG and TADIG
►Protocol sets (Interconnect, Roaming, Content)
►GPRS Roaming
►Wifi Roaming
►Domain Analysis Methodology (DAM©) applied to partnerships
► Principles of Prepaid Roaming Assurance
► LOB Principles - CAMEL Roaming
► Principles of Interconnect billing (Functions, forensics, controls)
► Principles of Postpaid Roaming Billing (Functions, forensics,
controls)
► LOB Principles-Interconnect voice (off-net/international, CABS)
► LOB Principles-Roaming (in-roamer, out-roamer)
► Principles of Prepaid roaming assurance
Completion of this course of study, verified by testing, will earn attendees
Competency Credit for the following areas in line with GRAPA’s “Body of
Knowledge”
 SIMbox Detection and Bypass Assessment Methodology
 Interconnect Settlement Frauds, Methods of Mitigation and Prevention
 Postpaid Roaming Frauds, Methods of Mitigation and Prevention
 Prepaid Roaming Frauds, Methods of Mitigation and Prevention
 Domain Analysis Methodology©: Interconnect
InBound, Outbound, Transit
International, Domestic, CABS
 Domain Analysis Methodology©: Roaming
In Roamer, OutRoamer
DCH Controls
IREG/TADIG
Postpaid Roaming, USSD Roaming, CAMEL Roaming
WIFI Roaming
GPRS Roaming
 Domain Analysis Methodology©: Content
Standard control methodology for Content
Broadcast, Streaming and IP Media
WAP Controls and Methods
Settlement Controls for Content
SMS, MMS, WAP, Streaming Content Business and Control Models
8
7
TVC105 • Finance, Dealers, Law Enforcement
Protecting Assets and Revenue, Minimizing Liabilities
High level management view of telecom fraud
How Fraud interfaces with other crucial risk management functions
Overview
Candidates will learn how fraud teams around the world deliver huge value to their organizations
through the protection of revenue streams and processes independent of the fraud management
system.
Through understanding exchange analysis and how the Fraud Continuum applies to these lines
of business/exploit families, candidates will be able to effectively protect against fraudulent theft/
misuse of assets as well as protect against the creation of legal liabilities for the telco when partners
abuse Know Your Customer (KYC) requirements.
Candidates will understand how to combat commission frauds committed by dealers and channel
partners, as well as how problems with theft of prepaid vouchers and PINs can be detected and
prevented.
Practical Applications: Our commitment is that candidates who take the training seriously,
participate enthusiastically in activities, and pass the certification exams will:
•
Implement controls that effectively deter and detect fraud based on how fraudsters
think and behave
•
Apply law-enforcement methods to the profiling, detection and investigation of
fraudsters both inside and outside the organization
•
Prove to finance using hard facts and data that the fraud function offers good
return on investment and delivers clear value to the bottom line
•
Protect the organization from dishonest dealers, vendors, brokers and partners
whose intention is to defraud the telco
•
Balance the needs of sales and marketing against the need for strong fraud
controls and accurate reporting of revenue/sales
Testimonial
The Fraud training provided me with an eyeopening view of a wide scope of fraud in
telecoms that needs looking into. A centralized
and organized approach in fighting fraud in a
very fluid environment is indeed a challenge and
the training gave me that much-needed insight
on how to go about it. Knowing that somewhere
special people are also doing what I do makes
me feel more motivated in my line of work.
Supervisor
Integrated Revenue Management, Phillipines
Common Modules: Several of the modules taught on this day are part of GRAPA’s mandated
Body of Knowledge for all telecoms risk management professionals. Students from other disciplines
will be invited to attend those modules. Shared modules are marked with a "§" symbol in the week-ata-glance table.
Key Concepts include:
►Fraudster Psychology and Motivations
►Recognizing Fraudulent Symptoms and Behavior
►Dis-incentivizing Fraud
►Fraud Means, Motivation and Opportunity
►Law-Enforcement Methods for Fraud Detection
►Profiling Against Standard Operating Environments
►Financial and Revenue Impact of Fraud
►Financial Statement Fraud
►Bid Rigging
►Procurement/Purchasing/Partner Selection Controls
►Channel Revolt
►Detecting Fraudulent Dealer Behavior
►Business Model Corrections for Sale Channels
►Know Your Customer Requirements
►Legal Intercept/Wiretapping
►Answering Law Enforcement Queries
►The Cognitive Interview
►Money Laundering
►M-Banking and Mobile Money Vulnerabilities
GRAPA Certification Credit
Completion of this course of study, verified by testing, will earn attendees
Competency Credit for the following areas in line with GRAPA’s “Body of
Knowledge”
 The Fraud Triangle
 Situational Profiling
 Fraudster Profiling
 The Financial and Revenue Impact of Fraud
 Capital Frauds
 Purchasing and Procurement Frauds
 Supply Chain Frauds
 Dealer/Channel Frauds
 Commission Frauds
 Interface with Law Enforcement
 Interface with Regulatory Agencies
 Interviewing Witnesses and Suspects
 Money Laundering
 Mobile Money/M-Banking Frauds
9
The Telco Fraud Academy Experience
MORE THAN JUST TRAINING
The Telco Fraud
Academy
EXPERIENCE!
In the Classroom
Out of the Classroom
SOCIALIZING
CHALLENGING CONTENT
DISCUSSION
PA R T I C I PAT I O N
CONFIDENCEBUILDING
NETWORKING
10
9
Why We are the Leaders in Training Telco Professionals Around the Globe
Maximizing Revenue Potential and Minimizing Risk to those Revenues with Proven Techniques and Strategies
The Instructors
Join the leading provider of Fraud-focused certification training events. Featuring
exclusive presentations, real-world examples of procedures, solutions, and strategies
that have effectively reduced fraud issues for telcos around the world.
After three years of providing best-in-class certification and training workshops to hundreds of telecoms risk professionals around the globe, we are pleased to announce our
improved course offering.
● Depth of knowledge – The topics and examples are “narrow and deep” rather than broad
and vague, presenting you with focused, highly targeted information that adds real value.
● Tailored content – Training is adjusted to align the needs of the students to the available
material. Students are asked to fill out “GRAPA Benchmark Surveys” to determine the level
and nature of the training required. The survey results help us determine how well you know
your own systems, and provide clues about what you need help with. The principles and
practices taught are also applied to cable, satellite, wireless voice, SMS, MMS, IPTV, and
MMDS with equal conviction, detail, and effectiveness.
● Relevancy – Class material is based on the foundations of GRAPA. GRAPA members from
every geography, type of carrier, major type of technology, and carriers of all sizes review and
approve these standard approaches. The material serves as the foundation for an industry
standard approach that is applicable to everyone, and yet easily focused to the needs of
specific sub-audiences.
Louis Khor, known for his energetic,
lively and enthusiastic presentations
on Revenue Assurance and Fraud at
industry events and conferences, brings
that same motivational style to teaching
what he loves most – helping telecoms
revenue professionals understand how
uniquely positioned they are to affect
the ongoing success and profitability of
their organizations.
● Based on real-world situations – The majority of the training is experience-based “standard
practices” in revenue assurance, harvested from the many revenue assurance professionals
who participate in “practices surveys,” “strategy sessions,” and other information-sharing
events. Clear, specific deliverables are provided that apply to real-world situations. The
material is never based on speculation, guesses, or unvalidated information.
● Interactive – The workshops are more than lecture sessions. RAA classes are participative
and interactive and students are expected to proactively join in discussions, problem solve,
and fill out benchmarks. Attendees have opportunity for much interaction with the instructor
and other students. Lunch and breaks are devised to facilitate more intimate conversation.
● Professional development – Students master vocabulary needed for creating a sense
of professional identity and opportunities with other like-minded people in the industry that
share common goals and issues.
GRAPA's Newest Instructor
Pamela Noriega has been GRAPA's Regional
Chairperson for Latin America since 2008. Her
background includes extensive experience is
Finance, Risk Analysis and Project Management
in several industries, including Banking and
Telecommunications. She is the lead faculty for the
South American region, and provides RA Academy
Training in both English and Spanish.
Rob Mattison is a world-renowned
expert in telecommunications and the
revenue assurance industry He has 20+
years of hands-on industry experience.
He is President of GRAPA and author
of The Revenue Assurance Standards 2009 Edition, and of The Telco Revenue
Assurance Handbook, which has
become the authoritative guide for RA
Managers at telecom firms around the
world.
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Contact Us
www.grapatel.com
Tel
+1- 847-930- 3610
Fax +1- 707-276-7676
Email [email protected]
www.telecom-fraud.org
2011 Schedule:
21 Feb - 04 Mar
03-14 April
16-27 May
13-17 June
04-08 July
08-12 August
22-26 August
12-23 September
10-21 October
23 Oct ˗ 03 Nov
07-11 November
05-16 December
London, UK
Sharm el Sheikh, Egypt
Cape Town, South Africa
Chicago, USA
Islamabad, Pakistan
Sydney, Australia
Shanghai, China
Punta Cana, Dominican Republic
Barcelona, Spain
Dubai, UAE
Nairobi, Kenya
Orlando, USA
For the most up-to-date list of upcoming events
please visit our website:
www.telecom-fraug.org
We schedule courses and venues based on demand, so please be sure to tell us if you are interested in a particular class and location. We only move
forward with our planning if there is enough interest. To make these trainings happen we need commitment from a minimum number of delegates.
Please refer to our website for specific policies.
Telco executives rave about the courses….
"The course exceeded my expectations. I learned many methods to apply in the detection and control of fraud and revenue assurance. I am glad I participated in this course and I hope to apply every concept in my job. Thank you so much."
Fraud Analyst, Honduras
"Being recognized and certified by a well-respected group like GRAPA is really something very inspiring to continue my endeavor and passion in the field
of protecting telcos in revenue leaks and frauds. GRAPA training and certification is a MUST to ALL Revenue Assurance and Fraud Management Professionals working in the Wireless as well in the Wireline Telco. This is, I think, the best organized body where professionals can acquire continuing learning
in Revenue Assurance and Fraud Management."
Senior Specialist-Financial Audit, Philippines
About us:
The Telco Fraud Academy is the exclusive fraud training organization of GRAPA. GRAPA has over 5000 registered members and has distributed
more than 3500 copies of its 2009 standards book. The Telco Vice curriculum is the Telco Fraud Academy's latest offering, providing revolutionary
and relevant material. By offering events that combine benchmark development, sharing of standard practices and approaches, as well as delivery
of workshops, the Telco Fraud Academy provides a unique and powerful venue for deployment of standard practices and rapid integration of those
practices into the participating telco environments.
We have conducted our training programs for dozens of carriers and services providers around the world. Our workshops are offered in public
venues (attended by delegates from many operators and services providers, which promotes the sharing of practices) as well as onsite for a private,
more personalized and focused training for a company’s staff.
Some of what makes our training so unique:
1. Based entirely on the GRAPA standards of professional revenue assurance practices
2. Taught by Louis Khor and Rob Mattison, the world’s leading authority on the practice of revenue assurance in telecommunications, winner of
many awards for his work in this area, author of The Revenue Assurance Standards--2009, The Revenue Assurance Handbook, and dozens of
whitepapers.
3. Focused heavily on practical experience, not theory
Visit our website to read some great reviews from students who have attended our training: www.ra-academy.org/RAA_info/testimonials.html
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