MemoryJogger.org

2013–2014
Product
Catalog
TM
Pantone 669 Eggplant
Pantone 383 Deep Green Apple
Little Joggers | Huge Impact on You
portable... in print and digital
MemoryJogger.org | 800.643.4316
Enable | Learn | Resolve | Sustain
with GOAL/QPC Training and Memory Jogger Tools
TM
PERSONALIZED
PROFESSIONAL
DEVELOPMENT
TRAINING
uality
EASY TOOL
IMPLEMENTATION
MEMBERSHIP
EXPERTISE
Educating people to be their best through
onsite training and Memory Joggers.
Memory Jogger Quantity Discount Program
Memory Joggers are priced to allow individuals or organizations
to purchase training materials economically. Match these
pocket guides with our on-site workshops taught by our
authors and industry experts.
Memory Joggers are
available as ebooks in
single & multiple copies.
See MemoryJogger.org
+
book
book
QTY Print Price - Savings 1–9 10–99 100–249 250–499 List price (members save 15%)
25%
30%
35%
500+
Please call for a quote
Contact us at: [email protected] to receive a
no-obligation quote for multiple print or eBook
copies as well as customized Memory Joggers.
2 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
(See page 22 for customization options)
CUSTOMIZED SUCCESS STORY
“
Our customized Process Management and Quality Memory Jogger is used by BMW Financial
Services associates when leading process improvement initiatives, called “Efficient Dynamics”
projects. It provides a quick reference to our problem-solving and decision-making tools and
helps us ensure that the Efficient Dynamics approach to process improvement is part of our
culture—not just the “flavor of the month”. We have just published our second edition and it is
being used world-wide by BMW FS associates as a standard tool set for continuous improvement.
GOAL/QPC worked closely with us to compile material from several of their “Joggers” with our
own BMW-specific content to create the BMW Financial Services Process Management and Quality
Memory Jogger. Throughout the customization process, the team at GOAL/QPC was helpful
and responsive. The final product is a high-quality reference guide that I am proud to share with
our leadership team and associates.
— BMW Financial Services
”
MemoryJogger.org
= eBooks available individually everywhere
| 800.643
.4316
= eBooks available in quantities on MemoryJogger.org
MT
3
elppA neerG peeD 383 enotnaP
tnalpggE 966 enotnaP
Professional
Development
“
Conflict at a Glance! is a
handy roadmap on how to
handle various types of conflict in all aspects of life; work,
home, personal and living.
It provides practical and
effective ways to deal with
any conflict that comes up
and provides the user with
helpful hints, suggestions
for use and ways to react.
This empowers the user
to take hold of the situation and turn conflict into a
result that in most cases can
be a win-win for all parties.
It does recognize that not
all conflict can be resolved
but helps the user adapt to
those situations so that they
can go on without remorse,
knowing that they did all
they could to resolve it and
be at peace with themselves.
I recommend this book to everyone as a useful tool for living in
our ever changing lives.
”
— James Bossert
Program Manager
Bank of America
TM
Conflict at a Glance!
Ingrid Bens
Don’t leave it to chance how you deal with
everyday disagreements, long-established
rifts, and battles. You will understand
common types of conflicts, body language,
ineffective and effective dialogue, and the
power of good listening skills. You’ll learn
the simple steps of a conflict management approach, whether you are cultivating a new mindset and way of interacting
or if you are mediating a dispute.
This book is a working toolbox with realworld examples, checklists, self-tests, and
tips. It fully describes 14 techniques for
resolving disputes, (while still maintaining
relationships), and six tactics for neutralizing toxic behaviors.
$17.95 2013. 170 pages. ISBN 978-1-57681-167-2. 3.5” x 5.5”.
Spiral bound. Code 3104E. Quantity discounts
+
on page 3 and MemoryJogger.org
4 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
book
book
book
+
book
Facilitation
at a Glance!
Ingrid Bens, 3rd Edition
Same excellent content,
but in FRENCH!
Facilitation at a Glance!
Ingrid Bens, 3rd Edition
Facilitation, an essential core skill,
guides and directs the process, therefore
resulting in more effective and efficient
projects. Project managers need to know
how to run highly effective meetings. They
also need strategies for creating buy-in,
overcoming resistance and building true
consensus.
~ Be recognized as an effective leader and manager
~ Achieve meaningful results faster
$17.95 2012. 210 pages. ISBN 978-1-57681-137-5. 3.5” x
5.5”. Spiral bound. Code 1062E. Quantity discounts on page 3
and MemoryJogger.org
+
book
+
book
book
GOAL/QPC, Oriel
~ Realize the successes of collaboration
book
book
TM
~ Clarify and agree to roles and responsibilities of
team members
+
=book
eBooks available individually everywhere
+
book
The Team
Memory Jogger
~ Eliminate time wasted by major discussions of
minor issues
book
$17.95 2012. 224 pages. ISBN 978-157681-157-3.
3.5” x 5.5”. Spiral bound.
TM
Code 1062F. Quantity discounts on
page 3 and MemoryJogger.org
$14.95 1995. 164 pages. ISBN
978-1-879364-51-6. 3.5” x 5.5”.
Spiral bound. Code 1050E.
$14.95 Spanish Edition. 1995. 164
pages. ISBN 978-1-879364-84-4. 3.5”
x 5.5”. Spiral bound. Code 1050S.
Quantity discounts on page 3 and
MemoryJogger.org
= eBooks available in quantities on MemoryJogger.org
5
TRAINING
Development
“
I would like to say that I
think this training was excellent. The instructor was very
knowledgeable and able to
articulate effectively some of
the more complex components of this training. It was
nice to see everything presented in a useful way that
didn’t intimidate anyone or
discourage learning.
I also liked the group learning sessions that were an
integrated part of the training that allowed us to apply
the lessons being taught.
This not only got everyone directly involved in the
subject matter but also got
people from other departments that don’t normally
work together to interact and
communicate to accomplish
their objective.
This was a good team building exercise in addition to
providing a practical application that can be applied to a
wide range of positions and
departments. I really enjoyed
this training.
”
— Weiler Corporation
TM
Problem Solving Workshop
This 7 Step Problem Solving Model workshop
develops a core competency for successful
organizations. It assists in developing a
standardized, yet flexible process that integrates
easily into any current company format,
providing a powerful road map for problem
solving that follows the time-honored Plan-DoCheck-Act Cycle. An absolute must for those
who deal with production, process, or customer
service problems.
What You Will Learn
- How to identify and solve problems in less time and achieve
measurable results
- A hands-on problem-solving simulation, integrating both
data tools and decision-making tools, that mirrors “real
world” experience
- How the Seven-Step Model is integrated into the time-honored Plan-Do-Check-Act Cycle
- The advantage of using data and process flow to focus on a
problem
- Paths to identify the root causes for the problem(s) and to
reach consensus on the key cause (s)
- Three integrated planning tools to develop practical and
detailed solutions
- How to evaluate the implementation to ensure that the
desired improvement produces measurable results
Call 800.643.4316 for a no-obligation quote!
6 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
Conflict Management
This one-day workshop, designed by Ingrid
Bens, explores a host of strategies for redirecting
ineffective behaviors, dealing with resistance,
mediating disputes, and making peace with others
when all else fails. Includes self-assessments, case
studies, practice sessions and demonstrations.
Ingrid Bens, author and Certified Professional
Facilitator, has been teaching corporate seminars
for 20+ years.
Hoshin Kanri
GOAL/QPC offers on-site Hoshin facilitation to
help you launch your Hoshin Kanri implementation. We also offer an on-site “Introduction
to Hoshin Kanri” educational overview. This
offering consists of:
~ A two hour executive team overview
of Hoshin Kanri and its benefits
~ A two hour Hoshin Kanri process
review for Managers
~ Two hours of consulting with key
individuals who would be managing the
Hoshin process for the organization
TM
Concept Engineering:
Theory and Practice®
Addresses a fundamental challenge faced by
executives across all industries: how to cost-effectively
develop product and service concepts that they are
confident will satisfy/delight their customers.
Voice of the Customer (VOC)
Learn the skills necessary to be able to provide
your customers with what they want before they
even know they want it. Once mastered, these
skills will help drive new products or services
that will exceed customer expectations.
See more course information at
GOALQPC.com/Courses
or call us for pricing and availability today at:
800.643.4316 or 603.890.8800
book
+
=book
eBooks available individually everywhere
+
book
book
= eBooks available in quantities on MemoryJogger.org
7
book
SAFETY
& Problem Solving
TM
The Problem Solving
Memory Jogger
TM
2nd Edition
GOAL/QPC
An easy-to-use training and performance resource, designed
to help teams or individuals
solve organizational problems.
Results in improved effectiveness for your problem-solving
teams and, ultimately, optimized processes.
~ A proven, standardized, seven-step
problem-solving methodology
~ Tools that can “turbo-charge”
performance at each step
$16.95 2011. 184 pages. ISBN 978-157681-135-1. 3.5” x 5.5”. Spiral bound.
Code 1070E. Quantity discounts on page 3
and MemoryJogger.org
+
book
+
book
book
The Problem Solving
Memory Jogger for
Food Safety
+
TM
book
book
+
book
GOAL/QPC & CERT-ID
An imperative 7 STEP Model for determining the root cause and action plan when a
non-conformance is sited at a certification
audit. The food industry has been introduced
to the concept of third-party certification to
help manage and control their food safety
programs. Food manufacturers benefit from
a food safety quality system that is based on
GFSI (Global Food Safety Initiative) principles.
~ Includes tools on Failure Mode and Effects Analysis
(FMEA). Additional material on Scatter Diagram, A3 Charts,
as well as a tool for verifying root causes.
~ How to implement your solution, review and evaluate the
results, and reflect and act on what was learned!
$16.95 2012. 184 pages. ISBN 978-1-57681-153-5.
3.5” x 5.5”. Spiral bound. Code 1072E. Quantity discounts
on page 3 and MemoryJogger.org
8 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
book
0
3
6
9
12
Anderson-Dar
A-Squared
P-Value <
Mean
StDev
Variance
Skewness
Kurtosis
N
Mimimum
1st Quartile
Median
3rd Quartile
Maximum
95% Confide
1.7014
95% Confide
1.0000
95% Confide
2.2725
15
Mean
Median
1.0
1.5
2.0
2.5
3.0
95% Confidence Intervals
Individual Value
15
1
1
5
0
-5
1
10
19
28
Moving Range
16
GOAL/QPC & DTI Training International
A must have book, if you are required to have
a Safety Management System (SMS) in your
organization, or you have chosen to implement a SMS because you understand the
success you will have as a result of ‘gaining
control’ of your environment and ensuring
you are meeting your safety objectives. DTI
has a strong reputation of the implementation of SMS using the principles of Quality
Assurance (QA). Excellent for industries such
as Transportation, Aviation, Energy and more..
~ Must have tools; Bowtie Diagram, Risk Assessment, Risk
Management Action Plan
~ Includes a full sample case study about DartAir
+
=book
eBooks available individually everywhere
+
book
book
1
46
55
64
1
1
1 1
TM
TM
1
TM
book
12
8
4
37
1
0
The Safety Management
Systems Memory Jogger 2
$17.95 2013. 190 pages. ISBN 978-1-57681-156-6. 3.5”x
5.5”. Spiral bound. Code 1089E. Quantity discounts on page 3
book
and MemoryJogger.org.
1
10
+
book
10
19
28
The Memory®
Jogger Plus+
37
46
Observation
55
Michael Brassard
Apply the Seven Management
and Planning Tools (Affinity
Diagram, Interrelationship Digraph,
Tree Diagram, Prioritization Matrices,
Matrix Diagram, Process Decision
Program Chart, Activity Network
Diagram) to product development and administrative areas.
Contains a complete case study
that shows how to use the
tools. A perfect resource for
guiding coaches, facilitators,
and instructors.
$34.95 Revised in 1996. 306 pages. ISBN
978-1-57681-169-6. 8.5”x 7.5”. Spiral bound.
Code 1009S.
= eBooks available in quantities on MemoryJogger.org
9
64
PROJECTS
and Planning
“
The Hoshin Kanri Memory
JoggerTM, the next step in PDCA...
I have been using the Hoshin/
Kanri method for strategic planning, plan execution and results
management for twelve years.
Fortunately for me, I did it for
a major corporation that provided tools and training.
Leaders need to quickly access
and know how to create a strategic plan, cascade that plan to
subordinates, execute the plan,
then monitor and control the
results. This tool delivers this
must-have knowledge whether
their company teaches it or not.
It explains why this skill is necessary and then tells you how to
execute your H/K process. The
good thing is if you already use
a variant of H/K then this will
make you more efficient.
It’s organized for your needs
and allows you to reference specifically which stage you are in.
Learn how to create, deploy and
monitor the results first hand.
Lastly, the book connects well to
The Problem Solving Memory JoggerTM.
Of which, it shows you how to
fix the gap between actual and
expected results. Hoshin Kanri,
a powerful development tool.”
— Jeff Jones, CMQ/OE, CSSBB Chief
”
Problem Solving Executive.
TM
The Hoshin Kanri Memory Jogger
TM
Joseph Colletti
An educational and execution-focused resource
for the successful creation, deployment, and
monitoring of an organization’s Strategic Plan.
Provides a brief overview of hoshin history and
its conceptual framework. Addresses the common pitfalls and assumptions related to hoshin
implementation. Contains some advanced options
and tools for hoshin implementation efforts.
•To provide a step-by-step guide on how to implement all
three major elements of the hoshin system:
• The Creation of the Strategic Plan
• Plan Dialogue and Deployment
• Plan Audit/Modification and Upgrade
•To provide a solid understanding of the mindset that sets
the context for all hoshin implementation efforts and the
disciplines it requires
$17.95 2013. 132 pages. ISBN 978-1-57681-158-0. 3.5”x 5.5”.
Spiral bound. Code 1053E. Quantity discounts on page 3 and
MemoryJogger.org.
The Hoshin Kanri Memory Jogger Desktop Guide
$25.95, 5”x 7”. Spiral bound. 2013. 132 pages.book
ISBN 978-1-57681-165-8. Code 1553SE.
10 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
+
book
Project
Management
Memory
Jogger 2nd Edition
TM
Paula Martin
and Karen Tate
Aligned with A Guide to
the Project Management
Body of Knowledge
(PMBOK). Ensure
that your small or
large project teams achieve high-quality
results cost-effectively with a visual and
easy-to-use road map for managing all types
of projects. Plan a project, create a charter,
work as a team, create a project plan,
implement the project, and close it out.
+
$19.95 2010. 232 pages. ISBN 978-1-57681122-1. 3.5” x 5.5”. Spiral bound. Code 1085E.
book
Quantity discounts on page 3 & MemoryJogger.org
book
book
The Advanced
Project
Management
Memory
Jogger
TM
Karen Tate
and Cynthia Snyder
Effective in assisting
project management
efforts at the organizational or strategic
level. Expands the professional’s knowledge
of core project management concepts; scheduling, risk, team building, communication
and negotiation skills, and project control.
Introduces advanced concepts; such as
reviewing performance variances and indices, creating a project management office,
and tracking earned value.
$14.95 2006. 148 pages. ISBN 978-1-57681-086-6.
3.5” x 5.5”. Spiral bound. Code 1079E. Quantity discounts
on page 3 and MemoryJogger.org
book
+
=book
eBooks available individually everywhere
+
book
book
The Project
Collection
This 6x9 book offers the same
valuable content, but with slightly
larger type than the traditional
Memory Joggers.
Provides you with checklists to keep on top of your
+projects and information on
book
leadership and team processes as well as in-depth
ways to facilitate those
teams. After checking out
project management, dive
into the advanced chapters
on project infrastructure,
managing the project risk
and monitoring, controlling
and reporting the progress.
TM
Contains these 3 Memory Joggers:
The Project Management
Memory Jogger
Facilitation at a Glance!
The Advanced Project Management
Memory Jogger
We have added 3 additional tools to
The Project Management Memory
Jogger, specifically for this collection.
- Run Chart
- Nominal Group Technique
- Flowchart
$49.95 2012. 719 pages. ISBN 9781-57681-136-8. 6” x 9”. Spiral bound.
Code 1415SE. Quantity discounts on
page 3 and MemoryJogger.org
= eBooks available in quantities on MemoryJogger.org
11
LEAN
Six Sigma
Now available in
Brazilian Portuguese
TM
“
I like it...very good graphics...condensed and practical. Particularly, I liked
the Higher Why section,
because it is not mentioned in many other lean
six sigma books and it is
very important.
”
— Carolina Jimenez,
Operational Excellence Manager,
Bausch & Lomb
“
Very impressive! for this
topic. The content flows and
is not intimidating to the
reader. ­
”
— Matt Mercer,
Global Director of
Transformational Lean,
Stanley Black & Decker
$16.95 2013. 104 pages. ISBN 978-157681-170-2. 3.5”x 5.5”. Spiral bound.
Code 1074P. Quantity discounts on
page 3 and MemoryJogger.org.
The Lean Six Sigma
Deployment Memory Jogger
TM
2nd Edition
Jaime Villafuerte
Learn Lean Six Sigma deployment at a novice
level. Aligned with the Body of Knowledge
from ASQ, SME, AME and Shingo Prize Lean
Certification. Use as a non-statistical reference for green and black belts. The niche
of this handbook is its focus on steps for
implementation not just a collection of tools.
Concise knowledge, straight to the point.
~ Lean Six Sigma Introduction
~ Problem Solving
~ Define Value
~ Observe the Entire Value Stream
~ Make Value-Added Steps Flow
~ Let Customers Pull
~ Pursue Perfection
+
book
book
$16.95 2013. 104 pages. ISBN 978-1-57681-150-4. 3.5”x 5.5”.
Spiral bound. Code 1074E. Quantity discounts on page 3 and
MemoryJogger.org.
12 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
“
Over the years, we have
used Memory Joggers as
quick reference guides in
our Continuous Quality
Improvement
training.
Lean tools are an important element of our training, and having a reference
such as The Lean Memory
Jogger for Healthcare is a
great resource for our CQI
practitioners. I was most
impressed with the quality
of the content, but especially with the references
to the “Healing Pathway”.
This concept greatly resonates with our practitioners and provides a familiar framework for the application of Lean concepts
and tools.
TM
TM
The Lean Memory Jogger
for Healthcare
+
TM
book
Richard L. MacInnes,
Mark L. Dean, PhD
book
book
~ Use Enterprise Mapping to discover and diagnose “real pain
points” in your healthcare processes.
~ Focus on Healing and Business Pathways as value streams
that matter most.
~ Leverage value creation and value destruction definitions to
assess service value.
~ Apply new methods such as Service Blueprinting to assess
and enhance the customer healthcare experience.
~ Execute the right lean goals and methods in the right order
to achieve Perfect Care.
$19.95 2012. 268 pages. ISBN 978-1-57681-152-8. 3.5”x 5.5”.
Spiral bound. Code 1081E. Quantity discounts on page 3 and
MemoryJogger.org.
+
=book
eBooks available individually everywhere
“
Read and implement
+ the in-depth insight con-
Your source of lean know-how for tackling
the complexities of healthcare service delivery.
A case study provides insights and practical
guidance.
book
”
— Sr. Mary Jean Ryan, fsm, Chair of
the Board, SSM Health Care
+
book
book
book
tained in this book. Make
improved patient care and
quality (throughout your
organization) a balanced
reality!
”
— Pat Duce, RN
“
It is an excellent reference tool for those in the
Healthcare field looking
to understand and implement Lean.
”
— Norman Bodek,
Author of The Harada Method
= eBooks available in quantities on MemoryJogger.org
13
LEAN
Six Sigma
The Lean Six Sigma Collection
Net Results, Six Sigma Academy, Oriel
3 powerful Memory Joggers combined into
one easy resource.
TM
- The Lean Enterprise Memory Jogger
TM
- The Six Sigma Memory Jogger II
- The Black Belt Memory Jogger
TM
TM
$51.95 2011. 715 pages. ISBN 978-1-57681-134-4. 6”x 9”.
Spiral bound. Code 1410SE. Quantity discounts on page 3
and MemoryJogger.org
+
book
book
The Lean
Enterprise
Memory
Jogger
TM
+
book
Lean Six Sigma
& Minitab (3rd edition)
Opex Resources
Explains Lean Six Sigma in a
down-to-earth and practical
format, and provides detailed
Minitab instructions and
screen shots.
- Over 125 tools and techniques.
- Logical route maps of DMAIC flow.
- Minitab instructions.
- Clear diagrams and explanations.
- Easy-to-use format with DMAIC tabs.
$59.99 2010. 293 pages. ISBN 978-09546813-6-4. 8” x 7”. Code 4414P.
book
Net Results
rovides quick
P
access to lean
principles and
practices with
comprehensive,
“how-to-do-it”
guidance.
$15.95 2002. 166
pages. ISBN 978-1-57681-045-3. 3.5” x 5.5”. Spiral bound.
Code 1077E.
The Lean Enterprise Memory Jogger Desktop Guide
$23.95, 5”x 7”. Spiral bound. 2002. 166 pages.
ISBN 978-1-57681-062-0. Code 1577SE.
$23.95, 5”x 7”. Perfect bound. 2002. 166 pages.
ISBN 978-1-57681-057-6. Code 1577PE.
Quantity discounts on page 3 and MemoryJogger.org
14 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
+
book
book
The Six Sigma
Memory
Jogger II
TM
+
book
GOAL/QPC, Oriel
book
An indispensable
resource for project team members.
Presents 48 Six Sigma
tools, including the
CTQ (Critical To
Quality) Tree, FMEA
(Failure Mode and Effects Analysis), and the
y = f (x) formula. Help team members quickly
learn key Six Sigma tools and work effectively.
Available
in the
following
languages
Pocket Guide Sizes Only
French
Polish
Spanish
5x7 Desktop Sizes Only
Japanese
Modern Mandarin Chinese
Traditional Mandarin Chinese
$20.95 2002. 266 pages. ISBN 9781-57681-044-6. 3.5” x 5.5”. Spiral
bound. Code 1076E.
The Six Sigma Memory Jogger II
Desktop Guide
$28.95, 5”x 7”. Spiral bound.
2002. 266 pages. ISBN 9781-57681-064-4. Code 1576SE
(English).
$28.95, 5”x 7”. Perfect bound.
2002. 266 pages. ISBN 978-1-57681055-2. Code 1576PE (English).
Quantity discounts on page 3 and
MemoryJogger.org
CODE
1076F
1076PL
1076S
ISBN
978-1-57681-074-3 $20.95
978-1-57681-075-0 $20.95
978-1-57681-071-2 $20.95
CODE
1576SJ
1576SMM
1576STM
ISBN
978-1-57681-073-6 $28.95
978-1-57681-076-7 $28.95
978-1-57681-069-9 $28.95
TM
The Black
Belt Memory
Jogger
+
book
book
TM
+
Six Sigma Academy
Help all of your Black
Belts become the teachers, mentors, and leaders you know they can
be. Contains a clear
depiction of the DMAIC
model, roles, and
responsibilities to help ingrain Six Sigma methodologies and bring teams together.
book
book
$20.95 2002. 266 pages. ISBN 978-1-57681-043-9.
3.5” x 5.5”. Spiral bound. Code 1075E.
The Black Belt Memory Jogger Desktop Guide
$28.95, 5”x 7”. Spiral bound. 2002. 266 pages.
ISBN 978-1-57681-063-7. Code 1575SE.
$28.95, 5”x 7”. Perfect bound. 2002. 266 pages.
ISBN 978-1-57681-054-5. Code 1575PE.
Quantity discounts on page 3 and MemoryJogger.org
book
+
=book
eBooks available individually everywhere
+
book
book
Six Sigma for
Business Leaders
50 questions that organizations must address to initiate, develop and sustain
successful deployment.
$29.95 2004. 228 pages. ISBN 9781-57681-049-1. 6” x 9”. Paperback.
Code 1207P
= eBooks available in quantities on MemoryJogger.org
15
The Lean
Enterprise
Memory
Jogger for
Service
LEAN
book
Six Sigma
+
book
TM
Net Results
+
book
Based on a proven
approach to address
the unique nature
of service demand
and supply. The lean
methods contained
herein are adapted to the service environment and have been applied to private and
public sector organizations around the globe
with measurable success.
$19.95 2009. 266 pages. ISBN 978-1-57681-110-8. 3.5” x
5.5”. Spiral bound. Code 1080E. Quantity
discounts on page 3
TM
and MemoryJogger.org
+
book
book
+
book
book
The Design
for Six Sigma
Memory
Jogger
TM
Oriel
Based on the DefineMeasure-AnalyzeDesign-Verify (DMADV)
methodology. This
teaching tool and performance support aid
helps team members
hit the ground running, map their steps,
report progress, and document their project.
$19.95 2004. 266 pages. ISBN 978-1-57681-047-7.
3.5” x 5.5”. Spiral bound. Code 1078E.
The Design for Six Sigma Memory Jogger Desktop Guide
$27.95, 5”x 7”. Spiral bound. 2004. 266 pages.
ISBN 978-1-57681-065-1. Code 1578SE.
$27.95, 5”x 7”. Perfect bound. 2004. 266 pages.
ISBN 978-1-57681-058-3. Code 1578PE.
Quantity discounts on page 3 and MemoryJogger.org
16 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
book
eBooks
+
Single copies of
our eBooks are
book
book through
available
Amazon, Apple
iTunes, and Barnes & Noble
+
book
book
=
Multiple quantities of
eBooks are available for
your entire organization
online at MemoryJogger.org
using vitalsource bookshelf.
TM
Use eBooks with multiple
delivery devices, including your
PC, eReader, android, tablet,
phone, etc. Create and send links
of pages to your colleagues. You
can also subscribe to common
notes and search their notes
and highlights. Read more at:
MemoryJogger.org/ebooks
A volume price discount is
available for 1,000+ users.
eBooks
book
+
=book
eBooks available individually everywhere
+
book
book
[email protected]
or 800.643.4316
and receive a quote
and/or a trial version.
= eBooks available in quantities on MemoryJogger.org
17
BASIC
Tools
Back-to-Basics Tool Module
Training Materials
The Seven Basic Quality Control (7 QC) Tools:
ause and Effect Diagram
C
Flowchart
Pareto Chart
Scatter Diagram
The Memory Jogger 2
TM
Michael Brassard & Diane Ritter
Dramatically improve your productivity, quality, and planning
with basic and advanced quality
tools, a problem-solving model,
and team guidelines. Critical
tools are explained using reallife examples from all types of
organizations with problems
similar to yours, making them
easy for everyone to understand
and apply. This second edition
includes a retail case study!
$17.95 2010. 214 pages. ISBN 978-157681-113-9. 3.5” x 5.5”. Spiral bound.
Code 1090E.
The Memory Jogger 2 Desktop Guide
$25.95, 5”x 7”. Spiral bound. 2010. 214
pages. ISBN 978-1-57681-117-7. Code
1590SE.
$25.95, 5”x 7”. Perfect bound. 2010.
214 pages. ISBN 978-1-57681-116-0. Code
1590PE. Quantity discounts on
+
page 3 and MemoryJogger.org
book
book
book
ontrol Chart
C
Histogram
RunTMChart
The Seven Management & Planning (7 MP) Tools:
Activity Network Diagram
Affinity Diagram
Interrelationship Digraph (ID) Matrix Diagram
Prioritization Matrices
Tree Diagram
Process Decision Program Chart (PDPC)
Practical off-the-shelf workshops, ready to use
to help teach the Seven Quality Control Tools
or the Seven Management and Planning Tools
for making better decisions, solving problems
improving processes.
Instructor Guides $74.95 each. Participant Guides $9.95
each. See Quantity discounts on page 3 and MemoryJogger.org
Coach’s Guide to
The Memory Jogger 2
TM
Michael Brassard, Diane Ritter
Helps facilitators and coaches teach teams to
know when to use the Basic Quality Control Tools
and Management and Planning Tools.
$39.95 1995, 2010. 254 pages. ISBN 978-1-879364-47-9.
8.5” x 11”. Perfect bound. Code 1040P.
Coach’s Guide Package
+$131.95 CD with slides, The Coach’s Guide, 5 copies of
bookThe
Memory Jogger 2. Code 1046PE.
TM
18 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
The Time
Management
Memory
Jogger
TM
Peggy Duncan
Work on the right
things (effectiveness) and do them
the best way (efficiency). Examine
ways to improve
how to get things
done. Some changes will involve simple
adjustments, while others will require +
more work up front to lighten the load
book
book
later on.
$14.95 2008. 192 pages. ISBN 978-1-57681-106-1.
3.5” x 5.5”. Spiral bound. Code 1051E. Quantity discounts on page 3 and MemoryJogger.org
book
Value
Methodology
The Memory Jogger
TM
Michael Brassard and
Diane Ritter
Help your organization improve
daily procedures, systems, quality, costs, and yields. This proven on-the-job reference tool is
+
perfect for providing your teams
book
with practical instructions on
basic quality tools and examples
of problem-solving techniques.
$7.95 1984. 88 pages. ISBN 978-1879364-03-5.
3.5” x 5.5”. Spiral bound.
TM
Code 1008E.
Lawrence D. Miles
Value Foundation
This pocket guide
offers you an introduction to the history, methodology
and applications of
the value methodology. Take advantage
and learn about
what may be one of the longest running
management practices!
- Define value objectives
- Achieve your functions cost-effectively
- Refresh your knowledge of VM and its practices
$15.95 2008. 198 pages. ISBN 978-1-57681-105-4. 3.5”
x 5.5”. Code 3102E. Quantity discounts on page 3 and
MemoryJogger.org
book
+
=book
eBooks available individually everywhere
+
book
book
The Memory Jogger
for Education
TM
Adapted by Ann McManus
Tools that businesses worldwide have used to improve
their processes and services
can also be used by educators,
administrators, and school
board members. Applies to K–12
and post-secondary education.
$7.95 1992. 88 pages. ISBN 978-1879364-24-0. 3.5” x 5.5”. Spiral bound.
Code 1013.
= eBooks available in quantities on MemoryJogger.org
19
The Public
Health Memory
Jogger II
HEALTH
TM
and More
book
+
book
The Public Health
Foundation and
book
GOAL/QPC
Created expressly to help
public health agencies
with continuous quality improvement. With the Public Health
Foundation, we combined 22 critical tools for
planning and problem-solving with real public
health examples. Improve your productivity,
quality, and planning with basic and advanced
quality tools, a problem-solving model, and
team guidelines.
$16.95 2007. 165 pages. ISBN 978-1-57681-101-6. 3.5” x
5.5”.Spiral bound. Code 1028E. Quantity discounts on page 3
TM
and MemoryJogger.org
The Memory
Jogger II,
Healthcare Edition
TM
The Lean Memory
Jogger for Healthcare
GOAL/QPC
TM
Quality control and management and planning
tools, plus real-life examples that relate specifically to health care. Also
includes dental, medical,
and pharmaceutical examples. Learn how and
when to use 22 different healthcare tools.
Richard L. MacInnes,
Mark L. Dean, PhD
Your source of lean know-how
for tackling the complexities of
healthcare service delivery. A case
study provides insights and practical guidance.
~ Use Enterprise Mapping to discover and
diagnose “real pain points” in your healthcare processes.
$15.95 2007. 162 pages. ISBN 978-1-57681-079-8. 3.5” x
5.5”. Spiral bound. Code 1029E. Quantity discounts on page 3
and MemoryJogger.org
~ Focus on Healing and Business Pathways
as value streams that matter most.
Healing
Healthcare
~ Leverage value creation and value destruction definitions to assess service value.
Mark L. Dean, PhD
Excellent read for healthcare
executives and it provides a
detailed approach and guide
for empowering people to improve processes
in pursuit of organizational excellence.
~ Apply new methods such as Service
Blueprinting to assess and enhance the
customer healthcare experience.
$19.95 2012. 268 pages. ISBN 978-1-57681-152-8. 3.5”x 5.5”. Spiral bound. Code
1081E. Quantity discounts on page 3 and
MemoryJogger.org.
+
book
book
book
+$29.95 2012. 152 pages.
book
ISBN 978-1-57681-140-5. 6” x 9”.
Perfect-bound. Code 1216P. Quantity discounts on page 3 and
MemoryJogger.org
20 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
+
book
Find even more books online at
MemoryJogger.org
The Software Requirements
Memory Jogger
TM
Ellen Gottesdiener
Benefits stakeholders
at any level involved in
software development
projects—management
team, practitioners,
and QA/QC personnel.
Teaches tools and techniques to foster communication between
business and technical
teams on the necessary
requirements for producing successful software.
$23.95 2005. 358 pages. ISBN 978-1-57681060-6. 3.5” x 5.5”. Spiral bound. Code 1071E.
The Process
Management
Memory Jogger
TM
$19.95 2009. 272 pages. ISBN 978-157681-108-5. 3.5” x 5.5”.Spiral bound.
Code 1052E. Quantity discounts on page
3 and MemoryJogger.org
+
+
$29.95, 5”x 7”. 2005. 358 pages. ISBN book
978-1-57681-114-6. Spiral bound. Code 1571SE.
book
book
book
Quantity discounts on page 3 and MemoryJogger.org
Performance
Management
The Memory Jogger 9001:2008
$14.95 2009. 176 pages. ISBN 978-157681-115-3. 3.5” x 5.5”.Spiral bound.
Code 3100E. Quantity discounts on page
3 and MemoryJogger.org
TM
Plexus, Int’l., Inc.
Introduces clarifications
to the requirements
existing in ISO 9001:2008,
based on user experience, and changes
that are intended to
improve further compatibility with the ISO
14001:2004 standard
for
environmental
management systems.
$19.95 2009. 262 pages. ISBN 978-157681-112-2. 3.5” x 5.5”. Spiral bound.
Code 1067E. See quantity discounts on
page 3 and MemoryJogger.org
book
+
=book
eBooks available individually everywhere
The Creativity Tools
Memory Jogger
TM
+$14.95 1998. 177 pages. ISBN 978-1-
+
book
book
+
book
book
book
book
57681-021-7. 3.5” x 5.5”.Spiral bound.
Code 1055E. Quantity discounts on page
3 and MemoryJogger.org
= eBooks available in quantities on MemoryJogger.org
21
MemoryJogger.org
Customize any
pocket guide for
as little as
$11 each for
500 books!
Customization
How does it work?
It is simple!
Pricing is for inside and
outside covers only.
Added pages and/or
combined books will be
quoted separately.
Includes your organization providing artwork
for covers, or we can
design them for you,
in your brand identity,
for a $100 fee.
Shipping is additional.
Typically a 2-3 week
turn around.
A few companies
that have customized:
Banner Health
BMW Financial Services
Bristol-Myers
Dow Chemical
John Deere
Kraft Foods
OSRAM Sylvania
Schering-Plough
University of MD
U.S. Army
Victoria’s Secret
Wyeth Biopharma
CUSTOMIZE
Turn our Memory Joggers
into your own branded
guides! Customize
designs, change
examples, combine
titles, or include
other brand-specific
content to reinforce
your organization’s
commitment to
business excellence.
Memory Jogger
or Pocket Guide
Customization
Memory Jogger
or Pocket Guide
Titles with a list price of
Customization
$14.95 – $17.95
TM with a list price of
Titles
The Advanced Project
Management Memory Jogger
Conflict at a Glance!
The Creativity Tools Memory Jogger
Facilitation at a Glance!
The Hoshin Kanri Memory Jogger
The Lean Enterprise Memory Jogger
The Lean Six Sigma Deployment
Memory Jogger
The Memory Jogger 2
The Memory Jogger II for Healthcare
Performance Management Pocket Guide
The Problem Solving Memory Jogger
The Problem Solving Memory
Jogger for Food Safety
The Public Health Memory Jogger
$19.95 – $23.95
The Black Belt Memory Jogger
The Design for Six Sigma
Memory Jogger
The Lean Enterprise Memory
Jogger for Service
The Lean Memory
Jogger for Healthcare
The Memory Jogger 9001:2008
The Process Management
Memory Jogger
The Project Management
Memory Jogger
The Six Sigma Memory Jogger II
The Software Requirements
Memory Jogger
The Safety Management Systems
Memory Jogger 2
The Team Memory Jogger
The Time Management Memory Jogger
Value Methodology Pocket Guide
COPIES
25–99 $19 EACH
100–249 $17 EACH
250–499 $15 EACH
COPIES
All customized orders must be
pre-paid and are non-refundable.
25–99 $16 EACH
100–249 $14 EACH
250–499 $12 EACH
Visit MemoryJogger.org
for more information.
Email [email protected]
and receive a no-obligation quote!
22 | MemoryJogger.org | We Remember The Tools For You! GOAL/QPC | 800.643.4316
MEMBERSHIP
MEMORY JOGGERS
...for FREE?
uality
TM
These performance support tools are packed with fieldproven content about a diverse range of subjects, from
quality control, problem-solving, and project management
to team leading, innovation, and more.
They complement GOAL/QPC’s on-site workshops and
are perfect stand-alone resources. Presented in our timesaving, acclaimed format, Memory Joggers are easy to read,
navigate, and understand. We are constantly conducting
research in organizational improvement and quality
management. As a GOAL/QPC member, you’ll share in
our knowledge, experience, and resources and receive:
Become a
GOAL/QPC
member today
online at
MemoryJogger.org
book
q
ach new Memory Jogger that is published within your membership
E
year, shipped to you for FREE as it’s released.
q
15% discount off the list price on all Memory Jogger printed
A
products. Quantity discounts will prevail after 10+ copies.
q
ustomize a Memory Jogger and receive pricing at the cost of
C
our generic titles when you order 50+ copies.
q
eceive a FREE Memory Jogger cover design when you
R
customize 25 copies or more, a ($100 value).
+
=book
eBooks available individually everywhere
+
book
book
= eBooks available in quantities on MemoryJogger.org
23
Conflict Management
Project Management
Facilitation
Hoshin Planning
Lean 6 Sigma
Problem Solving
Healthcare
Safety Management
Teams
Concept Engineering
Hoshin Kanri
Voice of the Customer
Service
Visit MemoryJogger.org
for more ideas!
TM
MemoryJogger.org
Pantone 669 Eggplant
Pantone 383 Deep Green Apple
800.643.4316
603.890.8800
[email protected]
Memory Joggers are created by GOAL/QPC,
8E Industrial Way, Suite 3, Salem, NH 03079.
GOAL/QPC is a nonprofit research, publishing,
and educational organization.
GOAL/QPC All rights reserved.
©