S Safe ety R Rep port ting

Safe
S ety Rep
R portting
Dirrection
ns, Tip
ps, and
d Errorr Fixess
Captain
n Michael G illen
7/24/2012
7
FSAP an
nd IOR Rep
ports
ofConten
nts
Tableo
Filing a n
new FSAP orr Irregular Operations Report (IOR) .............................................................. 2 Detaile
ed Instructio
ons for Filingg ......................................................................................................... 5 Other Screens in EtQ
Q .................................................... ............................................................ 11 ews ....................................................................................................................................... 11 EtQ Vie
My FFiled Reports ..................................................................................... ................................................ 12 Common
n Issues with
h EtQ .............................................. ............................................................ 13 EtQ and the iPad ........................................................... ............................................................ 15 [email protected]
Page 1
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24/2012
FSAP an
nd IOR Rep
ports
Filing an
a FSAP or
o Irregullar Opera
ations Rep
port (IOR
R)
Welcome to safety reporting. This new
n
software platform is re
eplacing the ccurrent system
ms in place att both
sCO and sUA. The pro
ogram is calle
ed EtQ (Excellence throug h Quality).
EtQ suppo
orts the follow
wing browsers
s (other versio
ons may workk with limited functionality))
 IE
E 7 and 8
 Firefox 3.5 and
d 3.6
Popular browsers
b
that will be suppo
orted in Q4 20
012
 Chrome
C
 Safari
ad – The curre
ent browser in
n the iPad is not
n supported
d in this versio
on of EtQ, ho
owever the ne
ext
Note: iPa
version which
w
is sched
duled for Q4 2012
2
will have
e full support ffor the iPad. You may stilll be able to su
ubmit
a reporting using the iP
Pad with some
e degradation
n in functiona
ality. A confirm
mation email indicates thatt the
report was
s successfully
y submitted. Please see iP
Pad specific n
notes at the e
end of this doccument.
Please co
omplete the fo
ollowing proce
edure to file a report online
e:
T
at http://flyingto
h
ogether.ual.c
com
All pilots may submitt via Flying Together
n page select the “my work
kplace” tab
 From the main
C
on the lefft panel to open up the “Sa
afety” dropdow
wn.
 Click
pplication can be accesse
ed directly at http://safe
ety.ual.com//reliance_sm
ms/reliance
Or the ap
[email protected]
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FSAP an
nd IOR Rep
ports
[email protected]
Page 3
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FSAP an
nd IOR Rep
ports
Legacy CAL
C
pilots ma
ay also subm
mit via CCS
Notte for L-CAL Pilots:
P
Pilots have the abillity to review tthe status of submitted rep
ports at any tiime
within
n EtQ and to receive email notifications
s. Email for L--UAL pilots de
efaults throug
gh company e
email.
For all
a pilots, emails may be dirrected to pers
sonal accountts by completting the Altern
nate Email fie
eld on
th
he report form
m.
Please sign
s
in with yo
our regular L--CAL employe
ee number, in
n the backgro
ound EtQ changes your L-C
CAL
emp
ployee numbe
er to a “u” num
mber which yyou may see iin the report.
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FSAP an
nd IOR Rep
ports
1. This is the EtQ
Q page that yo
ou should land
d on after sel ecting FSAP or IOR from e
either CCS or
Flying Togethe
er. Your name and employ
yee number w
will be displayyed.
Note: If you
y landed on
n any other page please
e continue to
o step 2 otherrwise you ca
an
skip to sttep 5.
2. This is the maiin EtQ page. Depending on
o the computter that you u
use (companyy or personal)) you
may
m come to th
his page or yo
ou may just get
g the flyingto
ogether login page. In eith
her case, login is
th
he same as Flying Togethe
er (employee number and password)
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FSAP an
nd IOR Rep
ports
3. From the ETQ home page
4.
, selectt Safety Repo
orts My Appliccations tab
From
F
the Safe
ety Reports ta
ab, select FSA
AP or Irregula
ar Operationss Report- Drafft
FSAP
IOR
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Page 6
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FSAP an
nd IOR Rep
ports
5. C
Click on Com
mplete Form.. This will allow you to sselect the fligght that the incident occurred during. Once a flight is sele
ected the repport will auttomatically p
pre‐populatee all of the flight related information inclu
uding other ccrew members. If your report is fo
or a nt, please click on “otherr” non‐flight related inciden
Note: Flights are generally
g
avaiilable shortly after block-in
n. Your last 12 flight segments should b
be
listed.. If your flightt is not listed, or your reporrt is not flight specific, sele
ect “other” and
d manually
popullate the data.
Note2
2: EtQ has a type-forward feature which
h means that if you know w
what should b
be in a drop d
down
just sttart typing and the selectio
on will begin to
o populate. E
Example: If yyou are an A3
320 pilot in the
e
aircra
aft box start by
y typing A..3... and A319 an
nd A320 will d
display, clink on the correcct one.
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FSAP an
nd IOR Rep
ports
6. Fill out all applicable boxes for Operation
nal Effects, Th
hreats, and E
Events and an
ny secondary
bo
oxes that are triggered afte
er the primary
y selections. A
Add a narrativve describing
g the event(s),
ad
dding any add
ditional details and perspe
ectives not cap
ptured in the boxes, recom
mmendations,, or
an
ny other inforrmation you would
w
like to be
b reviewed b
by the Aviation
n Safety Depa
artment.
Note:
N
Not all re
eports will con
ntain entries for
f all fields b
but all must co
ontain a narra
ative. You ca
an
allso upload atttachments forr the associatted report.
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Page 8
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FSAP an
nd IOR Rep
ports
7. EtQ automatically saves all of your reporrts, however iif you would liike a copy forr your personal
re
ecords you ca
an print a PDF
F copy of the report. Pleasse click “save
e” before trying to print,
ottherwise the print
p
to PDF button
b
will nott appear. Note:
N
The co
omputer that you
y are using
g must have A
Adobe Acroba
at Reader insttalled in
order
o
to view the printed re
eport.
8.
Finally,
F
save the
t report if it is unfinished, or submit th
he form and approve the su
ubsequent dia
alog
bo
ox. [email protected]
Page 9
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FSAP an
nd IOR Rep
ports
9. Click
C
OK to submit the repo
ort, this will se
end the reportt to the submiitted phase fo
or the analyst to
re
eview, you willl receive a co
onfirmation em
mail with a lin
nk to the filed report.
The report sub
bmission is no
ow complete. Notifications will be sent vvia email as th
he FSAP/IOR
R is
prrocessed. Pilots should ex
xpect an ema
ail when the re
eport is finallyy closed. All reports filed by a
Flight Deck Crewmember will
w remain ava
ailable for the
e author to vie
ew by signing into EtQ and
d
lo
ooking under “My
“
Reports” tab.
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Page 10
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FSAP an
nd IOR Rep
ports
Other scrreens in EtQ:
This is considered the EtQ home pa
age. It contains application
ns that are asssigned to you
ur particular w
work
group. Fo
or pilots, the only
o
applicatio
on available is
s “Safety Rep
ports”. It will a
also contain yyour name,
employee
e number and EtQ number (which is only for referencce). In this ca
ase the EtQ n
number is 116
6539
Views Ta
ab
This page
e (tab) will hav
ve a list of all of your filed reports
r
(both FSAP and IO
OR). From the
e EtQ main p
page,
click on th
he “Views” tab
b.
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Page 11
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FSAP an
nd IOR Rep
ports
EtQ alway
ys displays th
he “save” and “submit” func
ctions on the top bar to red
duce scrolling
g. Actions
associated with the rep
port can be se
elected from either
e
the end
d of the reportt or by selectiing the button
ns
along the top bar.
EtQ alway
ys displays th
he phase bar at
a the top of the
t documentt. This bar sh
hows the view
wer what phasse the
report is in
n. Normally if you are the submitter, yo
ou will be in th
he “draft” phasse of the repo
ort. As with
buttons att the top and bottom of the
e form, you ca
an clink on the
e arrow in the
e phase bar to
o submit the
report.
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Page 12
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FSAP an
nd IOR Rep
ports
Viewing your
y
submittted reports
By clicking
g on the “Safe
ety Reports” button will tak
ke you to the “views” page
e where you ccan review you
ur
submitted
d reports, inclu
uding drafts, and
a compose
e new reports as described
d above. All rreports submiitted
to EtQ are
e available to be viewed att any time from
m the menu b
below. The b
best ways to vview your repo
orts
are by sellecting one off the views cirrcled below. You
Y can also
o open up the drop down m
menus under tthe
report type (FSAP / IOR) to view your reports.
[email protected]
Page 13
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FSAP an
nd IOR Rep
ports
Common
n Issues with EtQ
The EtQ reporting
r
systtem is designe
ed to be simp
ple and reliab le to use, how
wever there a
are some simp
ple
fixes if you are having issues either viewing or su
ubmitting you r report. With
h any issue, p
please save tthe
report firs
st this will pre
event you from
m losing whatt you have typ
ped in so far.
The
T first simplle fix is to make sure that you
y logout of EtQ. Simply closing the b
browser windo
ow
do
oes not often accomplish this.
t
If you arre having prob
blems click on
n “logout” in tthe upper righ
ht
ha
and part of th
he screen and
d then log bac
ck in.
2. The second sim
mple fix is to clear browserr cache. Doin
ng this clearss out data thatt is being storred by
yo
our browser. Each browse
er has a way to
t clear the ccache, and the
e pictures below describe how
to
o do it using In
nternet Explorer.
a. IE – up
pper right corrner click on th
he cog
1.
b.
Next click
c
on “Interrnet Options”
c.
y under brows
sing history, click
c
delete
Finally
3. Common
C
brow
wser related is
ssues. The sc
creen locks u
up after submiitting a reportt. This is the most
co
ommon issue
e regarding an
n unsupported
d browser. Syymptoms of tthis issue include a slightlyy
grreyed out screen (especially when using FireFox) an
nd an unrespo
onsive browse
er window. A
After
waiting
w
a few minutes,
m
try cllicking on the page refresh
h, which will o
often fix the isssue. A
co
onfirmation em
mail ensures that the report was properrly submitted.. Often with iss issue after tthe
re
efresh, the submitter will re
eceive an erro
or message. Again a confiirmation email ensures tha
at the
re
eport was sub
bmitted. (see screen shots below).
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Page 14
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FSAP an
nd IOR Rep
ports
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Page 15
7/2
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FSAP an
nd IOR Rep
ports
EtQ and the
t iPad
This section describes submittion via an iPad. The iPad will n
not be fully su
upported unitl Q2 2012. Th
his
has to do with the Safa
ari browser no
ot being supported by EtQ,, however pillots should be
e able to file
reports wiith the issues notes below..
1. When
W
selecting
g a flight an error
e
message
e appears wh
hich can be cleared by clickking ok. (see
picture below)..
D
fields must be manually entered or an error messsage will app
per. (see belo
ow)
2. Date
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Page 16
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FSAP an
nd IOR Rep
ports
3. Use
U of Captain
n’s Emergenc
cy Authority (F
FSAP) will nott prompt the p
pilot that theyy must also file an
IO
OR report.
4. Attachment
A
fun
ntionaliy does
s not work.
5. When
W
submitting the report, the page does not autom
matically close
e and in fact u
usually returnss to
th
he report with the top half of
o the screen greyed out (ssimilar to issu
ues using Fire
eFox). Please
e
en
nsure that you have receiv
ved the confirmation email before closin
ng the browse
er. Refreshing the
pa
age brings up
p the same errror as noted above with F ireFox.
to prov
Please ta
ake a moment
m
vide fee
edback
k to the
dev
velopme
ent team at [email protected]
m
[email protected]
Page 17
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