independents

T H E B R A N D F O R T O D AY ’ S
INDEPENDENTS
TRUSTED
Globally Trusted
EMBRACED
Locally Embraced
80WithYEARS
more than
80 years of tradition
behind us
INNOVATION
and a whole new world
of innovation ahead,
today’s
is better than ever!
It’s simple, really.
THE SECURITY
Of a world-recognized brand that makes shoppers
see your store as stronger, more community-driven
and more trustworthy…
“Here at
Shumpert’s we’ve
been balancing
old-fashioned
values with
innovation for
the past 100 years.
With IGA’s
great programs
behind us, that job
is getting easier
all the time.”
THE SUPPORT
Of unique and productive relationships with your fellow
independent IGA Retailers, industry-leading wholesalers,
and premier manufacturing and service providers…
THE POWER
Of innovative IGA brand programs that
help you connect with customers and
community as only an IGA Retailer can!
Frank Shumpert
IGA 2011
USA International
Retailer of the Year
•••••••••••••••••••••••••••••••
With IGA your store is stronger and
your business is better…all the way around.
Shumpert’s IGA
Pelion, South Carolina
“Whenever
another retailer
asks me about
the “secret to
my success,” my
answer is always
the same: IGA.
With IGA we
have a roadmap
for success that
prepares us for
anything that
comes our way.”
Community Marketing
Create memorable in-store moments that cement
shopper loyalty and community relationships.
With powerful new community marketing resources, you can design
localized themed marketing events that strengthen your bond with
shoppers and your community—all while increasing sales!
•••••••••••••••••••••••••••••••••••••••••••••••
Cause Marketing
Create an emotional shopper connection
as an advocate for causes that
matter to today’s consumers.
Robert Hurley
IGA 2011
USA International
Retailer of the Year
•••••••••••••••••••••••••••••••
Hurley’s Fresh Market IGA
Towanda, Pennsylvania
IGA works with Alliance partners to create in-store sales events that
give you—and your shoppers—the opportunity to support important
national causes.
Digital Marketing
Connect with your customers on their terms—
whenever, however, and wherever they want.
IGALink delivers a unique and personalized web/mobile presence for
each IGA store, making it easy for shoppers to stay connected to what’s
happening in your store even when they’re online or on the go.
•••••••••••••••••••••••••••••••••••••••••••••••
Private Brands
Offer your shopper a brand they love—available only
at your store.
“IGA is a great
partner in our
success—they give
us the brand power,
the knowledge
and the confidence
we need to deliver
our customers an
outstanding
shopping
experience each
and every day.”
Shayne Hamilton
IGA 2011
USA International
Retailer of the Year
•••••••••••••••••••••••••••••••
Your customers will know the IGA Red Oval on the package promises
trusted, family-favorite products from a quality-assured private label line
that has been a staple in IGA shoppers’ homes for more than 80 years.
Washington IGA
Washington, Indiana
“We’re grateful
to have a brand
with such an
established
community
connection,
and also that
this same brand
gives us the
flexibility to
take care of
our community
however
we see fit.”
Customer Feedback
Know what shoppers think you’re doing well,
and where you could use improvement.
IGA’s regular store assessments and shopper surveys provide valuable
feedback that tells you where your store stands with shoppers.
•••••••••••••••••••••••••••••••••••••••••••••••
Training & Development
Prepare your team to deliver the shopping experience
your customers expect—and then some.
Michael Shakes
IGA 2011
Australia International
Retailer of the Year
•••••••••••••••••••••••••••••••
Atherton Supa IGA
Atherton, Queensland
The IGA Coca-Cola Institute gives you the online and classroom
resources you need to make sure every member of your team is friendly,
knowledgeable and ready to serve.
Want to know more about any
program?
The IGA Alliance Website is your ready resource for all things IGA.
Visit
to log on today. Need a password?
Simply apply online and one will be forwarded to you.
IGA, INC.
8745 West Higgins Road
Suite 350
Chicago, IL 60631
773.695.2615
www.iga.com
Welcome!
Want
to
see
if
IGA
is
right
for
you and
your
business?
A
great
place
to
start
is
www.becomeiga.com.
Here
you’ll
quickly
find
information
about
IGA,
IGA
programs,
and
most
importantly,
insights
about
the
power
and
value
of
IGA
from
some
of
today’s
award‐winning
IGA
Retailers .
What
is
IGA?
IGA
is
the
largest affiliation
of
independent
and
regional
grocery
retailers
in
the
United
States
and
around
the
world.
With
the
support
of
Alliance
members
like
leading
IGA
wholesalers
(Licensed
Distribution
Companies)
and
fast
moving
consumer
goods
companies
known
as
IGA
Red
Oval
Partners,
IGA
Retailers
have
a
clear
advantage :
The
IGAdvantage.
What
is
the
IGAdva ntage?
The
IGAdvantage
is
a
proven
marketing
strategy designed
to
take
the
value
of
your
business
to
the
next
level
by
enhancing
your
established
local
identity.
The
80+
years
of
heritage
behind
the
IGA
trademark
combines
with
professionally‐designed
programs
to
help
independents
level
the
field
of
play
in
today’s
competitive
retail
environment.
How
Can
I
Become
a License d
IGA
Retailer?
IGA
Retailers
are
independents
who
are
willing
to
work
together,
using
professional
brand
marketing
advantages
to
secure
the
attention
of
today’s—and
tomorrow’s—ever
more
sophisticated
shoppers.
Your
application
to
become
a
Licensed
IGA
Retailer
will
be
submitted
by
an
IGA
Licensed
Distribution
Company
(LDC)
and
reviewed
by
IGA
USA.
IGA
USA
evaluates
each
application
for
fit
with
IGA,
and
approved
applicants
are
licensed
by
IGA
USA
through
the
LDC
submitting
the
application.
Which
Wholesalers
are
IGA
Licensed
Distribution
Centers
(LDC)?
IGA
LDCs
are
in
position
to
support
IGA
Retailers
all
across
the
country.
A
current
list
of
these
distribution
centers
and
the
person
to
contact
for
information
about
their
IGA
program
is
included
with
this
brochure.
Your
selection
of
an
IGA
LDC
is
an
important
decision.
In
addition
to
all
other
services
you
evaluate
in
selecting
a
wholesale
supplier,
IG A
LDCs
become
your
partner to
guide
and
support
your
implementation
of
the
IGAdvantage.
This
includes
access
to
all
IGA
programs,
including
IGA
Exclusive
Brand
products
that
only
IGA
LDCs
are
authorized
to
distribute.
IGAIGA
2012
Ret
ailer
Rally
2012
Ret
ailer
Rally
Feb.
12
–
15
Feb.
12
–
15
Las
Veg
as,
Nevada
Las
Veg
as,
Nevada
Each
IGA
Rally
is
designed
to
go
beyond
theory
to
deliver
tangible
tools
to
take
home
Each
IGA
Rally
is
designed
to
go
beyond
theory
to
deliver
tangible
tools
to
take
home
and
use
immediately.
IGA
Rallies
are
“can’t
miss”
networking
and
learning
and
use
immediately.
IGA
Rallies
are
“can’t
miss”
networking
and
learning
opportunities
that
attendees
consistently
rate
very
highly.
A
survey
of
2011
attendees
opportunities
that
attendees
consistently
rate
very
highly.
A
survey
of
2011
attendees
showed
that:
showed
that:
 97%
felt
it
Improved
their
understanding
of
the
Alliance
 97%
felt
it
Improved
their
understanding
of
the
Alliance
 98%
felt
it
was
effective
for
networking
and
connecting
 98%
felt
it
was
effective
for
networking
and
connecting
with
others
with
others
 100%
rated
the
overall
event
from
“good”
to
“excellent”
 100%
rated
the
overall
event
from
“good”
to
“excellent”
For
2012,
IGA
Retailers,
wholesalers,
and
Red
Oval
Partners
will
gather
February
12
–
15,
For
2012,
IGA
Retailers,
wholesalers,
and
Red
Oval
Partners
will
gather
February
12
–
15,
at
the
Mirage
Hotel
in
Las
Vegas,
Nevada.
The
2012
Rally
will
also
offer
an
exciting
at
the
Mirage
Hotel
in
Las
Vegas,
Nevada.
The
2012
Rally
will
also
offer
an
exciting
“First”
–
the
first
time
IGA
will
join
its
Rally
with
the
National
Grocers
Association’s
“First”
–
the
first
time
IGA
will
join
its
Rally
with
the
National
Grocers
Association’s
annual
convention,
offering
IGA
Retailers
a
further
advantage
of
discounted
admission
annual
convention,
offering
IGA
Retailers
a
further
advantage
of
discounted
admission
to
the
NGA
event.
to
the
NGA
event.
IGA
Licensed
Distribution
Companies
Licensed
Distribution
Center
IGA
Contact
Affiliated
Foods
Midwest
Brad
Brooks
Associated
Grocers
of
Florida
Chris
Lavoy
Associated
Wholesale
Grocers
Fort
Worth
Division
Associated
Wholesale
Grocers
Goodlettsville
Division
Bozzuto's,
Inc.
C&S
Wholesale
Grocers
C&S
Wholesale
Grocers
Great
North
Foods
IGA
LLC
Tom
Arledge
Warren
Zweig
Steve
Traun
John
Sabbagh
Laurence
Kincaid
Vice
President
IGA
&
Store
Brands
Vice
President
Merchandising
[email protected]
(954)
876‐3128
[email protected]
(000)
000‐0000
Sr.
Sales
Manager
[email protected]
Sales
Director
North
Region
(402)
371‐0555
[email protected]
Sr.
Business
Manager
[email protected]
Retail
Account
Executive
[email protected]
(615)
859‐8224
(203)
250‐5398
(978)
749‐2611
(530)
383‐9333
(989)
356‐2281
Jim
Tooms
President
[email protected]
(480)
281‐1477
Laurel
Grocery
Company
John
McCurry
Merchants
Distributors
Eddie
Minton
W.
Lee
Flowers
&
Co.
IGA
Coordinator
[email protected]
Phone
Director,
Sales
&Marketing
[email protected]
Bruce
Vining
Unified
Grocers
Email
Address
Pete
Bilitzke
Ira
Higdon
Grocery
Company
Nash
Finch
Company
Cincinnati
Branch
Nash
Finch
Company
Southeast
Division
Nash
Finch
Company
Statesboro
Branch
SUPERVALU
Champaign
Division
SUPERVALU
Tacoma
Division
SUPERVALU
Billings
Division
SUPERVALU
Green
Bay
Division
SUPERVALU
Tacoma
Division
SUPERVALU
Northern
Region
SUPERVALU
Quincy
Division
Title
Gary
Crawford
Steve
Little
Preston
Brinson
Neal
Brown
Director
of
Sales
[email protected]
(229)
377‐1272
Senior
Vice
President
Sales
[email protected]
(952)
844‐1007
&
Development
[email protected]
Director
of
IGA
(828)
725‐4238
om
Division
Manager
[email protected]
(513)
792‐6412
S.E.
Region
Sales
Director
[email protected]
(800)
366‐6274
Shipping
Point
Manager
[email protected]
(912)
681‐4580
Account
Manager/IGA
[email protected]
Coordinator
(800)
543‐5381
Larry
Bourland
Account
Manager
[email protected]
(253)
404‐4470
Errol
Stephen
Account
Manager
[email protected]
(406)
454‐1466
Bill
Smits
Account
Manager
[email protected]
(920)
436‐1536
Steve
Cole
Account
Manager
[email protected]
(253)
404‐4569
Area
Marketing
Director
[email protected]
(800)
346‐7008
Blinn
Tracey
Anne
Huntzinger
Doug
Walter
Robert
Matthews
Account
Manager
[email protected]
Director
of
Ad
Banner
Development
[email protected]
Vice
President,
Sales
[email protected]
(850)
875‐2600
(503)
833‐1296
(843)
389‐2731
IGA Ret ailer Application
Fee
and
Dues
Fees
Application
Fee:
$1,500
IGA
Coca‐Cola
Institute
Fee:
$300
TOTAL
$1,800
Fees
are
payable
at
the
time
the
application
is
submitted.
1. Fees
for
stores
meeting
“IGA
Express”
format
criteria
are
reduced
2. The
per
store
application
fee
for
groups
of
stores
sharing
common
ownership
and
qualified
marketing
affiliation
joining
at
the
same
time
is
reduced.
IGA
Re tailer
Dues
$375
per
month
Dues
are
billed
from
IGA
USA
to
the
LDC
and
due
on
the
first
of
each
month.
Disney’s Coronado Springs Resort,
Orlando, Florida, USA
March 4-9, 2012
Retail Executive Leadership Program
& Family Business
At this unique class, you will not only hear from renowned experts; you will also have
the opportunity to participate in three-hour workshops designed to foster in-depth
discussions in a collaborative environment. You and your colleagues will be able to
openly explore critical issues that directly impact your business. Experts will be onEXECUTIVE
hand for this joint program from two leading development organizations: the LEADERSHIP
SUPERMARKET
IGA Coca-Cola Institute and Disney Institute.
SESSIONS
May 2 - 4, 2011
Disney’s Coronado Springs Resort, Orlando, Florida, U.S.A
•Retail Strategic Management
•Managing Family Businesses
•Leadership
•Marketing in the Digital Age
•Retail Tour (optional)
PRESENTED BY DISNEY INSTITUTE
•Disney's Approach to People Management
•Disney's Approach to Quality Service
Paving the way for more
than half of The Fortune 100
companies to benchmark and
adapt proven best practices.
You will have
the opportunity to
participate in 3-hour
workshops designed
to foster in-depth
discussions in a
collaborative
environment.
Register online: www.igainstitute.com
The Coca-Cola Company Headquarters,
Atlanta, Georgia, U.S.A.
October 2 - 7, 2011
INTERNATIONAL
SUPERMARKET MANAGEMENTCLASS
This hands-on immersion program focuses on the independent retailer. During
this six-day class, 15 faculty members teach participants effective management
skills to improve operations, financials, people performance and leadership.
The class brings together retailers from all over the world, providing a unique
setting for sharing ideas, experiences and knowledge. In a classroom setting and
through group discussions, students learn as much from each other as from the
faculty.
SESSIONS
• Positioning for Retail Success
• Developing a High Performance Culture
• Category Management
• Retail Shrink Management
• Leadership and Self-Assessment
• Managing Multiple Generations
• Supermarket Finance
• Effective Events and Advertising
This class is for food
retailers, owners,
managers and supervisors
who run store operations
and manage people
performance.
• Bakery Department
• Deli Department
• Meat Department
• Produce Department
• Time Management
• Store Tour
See website for a complete list of sessions.
Both classes are simultaneously translated into Spanish and Portuguese (requires a minimum of 10 participants per language).
B
R
A
R
Y
Welcome to Online Training
Welcome to Training for Managers
I
L
B
R
A
R
Y
36 courses
Alcohol Sales Awareness
Beer Connoisseur 1-15
Category Management
Customer Service and Professionalism I
Customer Service and Professionalism II
Food Retailing Today
Food Safety and Sanitation 1-4
Food Safety and Sanitation Basics
Introduction to Food and Health
Loss Prevention
Non-Alcoholic Beverages Dept.
Non-Alcoholic Beverages Dept. – Juices
Non-Alcoholic Beverages Dept. – Soft Drinks
Promotions and Merchandising
Sexual Harassment
Store Safety I
Store Safety II
Stress Management
I
2 courses
C OURSES
GENERAL KNOWLEDGE
L
GETTING STARTED
of O NLINE
L IBRARIES
B
R
A
Y
B
R
A
R
Y
R
A
R
Y
7 courses
13 courses
3 courses
Becoming an IGA Digital Shopper Marketer
Five Star Assesment Program 1-4
Look of Success Initiative
Welcome to IGA
I
B
Assistant Bakery Manager
Assistant Deli Manager
Bakery Clerk
Cashier
Cheese Specialist
Courtesy Clerk
Deli Clerk
Floral Clerk
Frozen Foods and Dairy Clerk
Grocery Stocker
Meat Apprentice
Meat Wrapper
Produce Clerk
I
IGA
L
R
Convenience Store Cashier
Convenience Store Customer Service
Convenience Store Operations
I
SUPERMARKET
L
L
CONVENIENCE
B
R
A
Y
B
R
A
R
Y
B
R
A
Y
Management Best Practices
Managing People
Retention and Turnover
Servant Leadership Presentation
Shopping Occasions
The Fresh Imperative – Asia
The Future of Food and Health
I
R
Food Safety and Sanitation – NY
Tobacco Law Compliance – NY
WIC Administrative Procedures
WIC Cashier Basics
I
MANAGEMENT
L
R
DC Inventory Management
DC Order Selection
DC Receiving
Food Logistics I
Food Logistics II
I
USA
L
L
LOGISTICS
7 courses
4 courses
4 courses
About
IGALink
IGALink
is
the
exciting
new, no‐cost
digital
shopper
marketing
solution
available
to
all
IGA
Progressive
Independent Retailers!
With
I GALink
you’ll
have
all
the
tools
necessary
to
connect
with
your
shoppers…
let’s
take
a
look!
Easily
customize
your
own
website
and
m obile
web
app!
• As
an
IGA
Retailer
with
your
own
IGALink
website,
you
will
be
able
to
connect
with
your
shoppers
whether
they
are
at
home
or
on
the
go!
With
an
easy‐to‐use
content
management
system,
you
can
create
custom
pages
and
gliders
to
tell
shoppers
all
about
your
in‐store
offerings
and
events.
Post
your
digital
ad
and
open
up
a world
of
resources
for
your
shoppers!
• The
digitally
enhanced
version
of
your
weekly
ad
allows
shoppers
to
easily
search
your
sale
items
by
page,
department
or
brand.
Each
item
is
linked
directly
to
a
corresponding
recipe
and
can
be
easily
added
to
a
shopper’s
digital
shopping
list.
Build
a shopper
database and
send
a n
unl imited
amount
of
email
newsletters!
• Shoppers
will
be
prompted
to
register
when
they
first
visit
your
site,
meaning
you
are
growing
your
email
database
with
every
new
visitor!
Keep
shoppers
informed
about
what’s
going
on
in
your
store
by
creating
newsletters
from
ready‐made
templates
and
emailing
them
to
shoppers
in
your
database.
Take
advantage
of
resources
available
to
help
you
get
t he
most
from
IGAlink.
Becoming
a
digital
shopper
marketer
has
never
bee n
easier!
• For
marketing
support
go
to:
The
IGA
Alliance
Site
www.iga.com./alliance
• For
technical
support
go
to:
the
IGALink
Website
Support
Center
at
support.iga.grocerywebsite.com
• For
training
on
administration
features
to
go:
the
IGA
Coca‐Cola
Institute
at
igainstitute.com