Strategy for information, communication and citizen participation

Transcription

INFORMATION, COMMUNICATION
AND CITIZEN PARTICIPATION IN
DECISION MAKING PROCESSES
2013
AND CITIZEN PARTICIPATION IN
DECISION MAKING PROCESSES
This publication was prepared by the United States Agency for International Development
(USAID) Democratic and Effective Municipalities Initiative Program in Kosovo.
States Agency for International Development or the United States Government.
2
Information, Communication and Citizen Participation Strategy in Decision Making Processes
Introduction
The Democratic Effective Municipalities Initiative (DEMI) supports 21 partner municipalities in creating more
effective governing, increased trust in government, improve local services, robust local economic development
and greater involvement of citizens in local affairs.
As part of greater involvement of citizens in local affairs, USAID/Democratic Effective Municipalities Initiative has
supported municipalities in conducting an open and participatory budget planning, increase youth and women
participation at local level and introduce practices that established better municipal framework on implementing
more meaningful public participation in the decision – making process at the local level.
develop the Information, Communication and Citizen Participation Strategy.
Local Governments and Citizens
“Both alone and with many …
we will transmit this City,
not only not less, but greater
and more beautiful than it
was transmitted to us”. Oath of the
Athenian Citizen
Source: “Communication and Citizen
Participation: New Roles for Local
Government and Citizens” Local
Governance University, 1998
The democratic governance is based in many principles such as: rule of law,
responsibility, accountability, trust, openness, transparency, effectiveness,
to the ability of the government to provide the best serve to its citizens,
such fact doesn’t exclude citizens from being active and providing their
contribution. Therefore, in democratic societies there is a continuous need
for governments to act as facilitators in leading citizens to strategic thinking,
involving them in government issues, make citizens partners in problem
solving and maximizing opportunities, know what citizens think and based
upon this deliver best services for best cost.
The information, communication and citizen participation strategy
The strategy of information, communication and
citizen participation is intended to provide a model
of using citizen participation as (1) an approach
that contributes to local governments in being more
effective in engaging citizens, an opportunity which
provides (2) space for citizens to provide their
feedback and initiate variety grassroots initiatives at
local level that would lead to increase of voluntarism
and good citizenship, and a (3) model of partnership
establishing a local concept of citizen participation
which can be used to combine mutual efforts of local
government and citizens in achieving their mutual
goals.
The strategy is a process
2. Develop an
Action Plan
3. UNDERSTAND
THE SITUATION
OF CITIZEN
PARTICIPATION
4. IDENTITY THE
“DIRECTIONS” STRATEGIC
OBJECTIVES
1. ESTABLISH KEY
WORKING
GROUP
7. GAIN
SUPPORT OF
MUNICIPAL
ASSAMBLY
MEMBERS IN
APPROVING THE
STRATEGY
When developing information, communication and
citizen participation strategy is a process which
inquires:
6. CONSULT
PROFESSIONAL
GROUPS (NGO’s
MEDIA, JOURNALISTS,
ACTIVE
5. DEVELOP
SPECIFIC
PROJECTS (TO
INCLUDE BUDGET)
AND IMPLEMENTATION
AND MONITORING
PLAN
A dedicated key team: that has the
knowledge of both local context and the strategic planning methodology.
Develop an action plan: which will set the timeframe, activities and responsible person to implement
such activity. The action plan will enable the team to measure their progress and keep the focus on the
important tasks.
Knowledge of current situation: before beginning to plan strategic interventions it is important to
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know the current practices of information, communication and citizen participation at local level. The
documentation of such practices can be achieved through conducting SWOT analyses, desk research or
interviews and surveys with citizens/other groups.
Identify realistic “directions” strategic objectives:
upon such situation is key factor which ensures that the directions (strategic goals) are realistic, represent
the local context and are achievable in the future.
Make the strategy easy to implement and monitor: Based on the strategic objectives, identify priorities,
key for monitoring process.
Consult with professional groups: identify different professional groups that can contribute to the
strategy. Everyone’s input is important and counts however the involvement of civil society, journalists,
media and community activists input is very important element of the strategy.
Gain the support of municipal assembly members: the information, communication and citizen
participation strategy is a strategic document which is approved in municipal assembly. Therefore,
conducting an open and transparent planning process ensures the wider acceptance of the strategy from
municipal assembly members. Keep them informed and always get their feedback.
The strateg
Local governments: good information, communication and citizen participation at local government
affairs enables local decision-makers to have the understanding and support of those who will be affected
by the decision. It creates a paths and space to get ideas and support from different audiences.
Citizens: by receiving better information and being able to communication and participate at local
government affairs citizens develop more sense on complex situation, understand challenges that
decision-makers face while dealing with different situations. At same time, it provides opportunity to
become part of the problem-solving by recognizing that many issues at local government level belong to
them as well and they can be the actors of change.
This publication:
Brings in your hand the approach used by USAID/Democratic Effective Municipalities Initiative and municipal
developing similar strategy at your municipality.
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AND CITIZEN PARTICIPATION
STRATEGY IN DECISION MAKING
PROCESSES IN VUSHTRRI/VUČITRN
MUNICIPALITY
5
2013
Municipal Working Group:
Blerim Zhabari, Leader of the Working Group
Bahri Bivolaku, Member of the Working Group
Gazmend Morina, Member of the Working Group
USAID/DEMI Working Group:
In alphabetic order
Besim Kurti, Regional Advisor on Local Governance
Blerim Çerkini, Monitoring and Reporting Specialist
Hanife Limani, Citizen Participatin Expert
Krzysztof Chmura, Senior Local Governance Advisor
Melihate Limani, Unit Head/Citizen Participation Expert
Përkthyer në Anglisht/Serbisht:
Bajram Pireva, USAID DEMI
Miodrag Jovic, USAID DEMI
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MAYOR’S WORD
in relation to citizens’ interests. Debates and support in implementing capital projects at citizens’ interest enable
for politics to desend from its loftiness and abstractness and address citizens’ lives in the quarter, village and city,
of the work of the municipal administration.
The pace of institutional and social development entails constant reforms in order to be at citizens’ interests.
Municipal Strategy on Information, Communication and Citizen Participation 2013-2016 drafted with great
this vision to transform local institutional mechanims as a bridge between the citizens and the local governance.
External communication goes beyond legal requirements. A good strategy and plan of communication outlines the
dialogue between the municipality and citizens, partners, media and civil society, and donors on priorities, projects
and political position.
and effectiveness of collecting and using local taxes and fees, in an effective and transparent use of municipal
assets, in establishing a friendly environment with the businesses, civil society and media. The strategy encourages
citizens to involve in setting priorities, assessing the level of municipal services and enhancing the transparency
in the use of public funds. Municipal Strategy on Information, Communication and Citizen Participation, along with
the action plan represents the willingness of the local government to make progress apace with the technological
information between the sender and receiver. On behalf of citizens of our municipaliy, I thank all who contributed
Respectfully,
Bajram Mulaku
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Map of Kosovo
8
Content
OUTLINE OF THE DOCUMENT ......................................................................................................................... 11
1. INTRODUCTION ............................................................................................................................................ 12
........................................................................................................................................... 13
3. ASSESSMENT OF THE CURRENT SITUATION........................................................................................... 14
3.1 ASSESSMENT OF CURRENT MECHANISMS ............................................................................... 14
........................................................................................... 16
3.3 SWOT ANALIZE ............................................................................................................................... 17
4. VISION ........................................................................................................................................................... 18
4.1 SCHEME........................................................................................................................................... 19
5. OBJECTIVES AND PROJECTS..................................................................................................................... 20
6. IMPLEMENTATION PLAN AND BUDGET ..................................................................................................... 29
7. MONITORING PLAN ...................................................................................................................................... 33
........................................................................................................................... 34
................................................. 41
ANNEx 3:
............. 43
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1.
LIST OF ABBREVIATIONS
GAP- Institute of Advanced Studies
MA – Municipal Assembly
PFC- Policy and Finance Committee
USAID DEMI- Democratic Effective Municipalities Initiative
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OUTLINE OF THE DOCUMENT
and establishing information, communication and participation mechanisms that would contribute in developing
and promoting the principles of democracy and good governance.
First Chapter, the “Introduction”, the document presents the goals of the strategy, laying out the basic understanding
of essential concepts of information, communication and citizen participation adopted and tailored to the local
Second Chapter “Methodology”, presents the methodology used in drafting the strategy, laying out the process of
drafting this document up to its approval. This includes ways data were collected to evaluate the current situation;
Chapter 3 “Evaluation of the current situation”, the document presents the evaluation of the current situation in
information, communication and citizen participation in local governance. Initially is presented the analysis of
external assessment, mainly assessments of donor organizations, while further is provided an assessment by
the working group itself. SWOT analysis presents strengths, weaknesses, opportunities, and threats in the area
of information, communication and citizen participation in decision making processes. Based on the evaluation of
and determined.
a full understanding of the vision and set up the opportunity for its estimation in the future. The elements of the
of the strategy including: Vision, Objectives and Priorities of the Strategy.
Chapter Five “Objectives and Projects of the Strategy” presents the planned objectives that would support to
accomplish the Vision of the Strategy. In the objectives have been presented the priorities and actions to be
expected outcomes.
On the section of Annexes has been presented a summary of survey methodology and the outcomes of the
survey, presenting the details of the persons involved in the survey that provided their input in conducting the
survey.
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1.
INTRODUCTION
strategy in the decision making processes. Information and the broader participation of citizens in the decision
of the municipality as well as in planning of public policies to the best interests of citizens.
visionary
strategy, primarily focused on the citizens and is supported by their opinions as to the ways of providing information
and areas where citizens’s interest to be informed is higher. Additionally, it is focused on enhancing transparency
of the municipality through the effective provision of information and promotion of communication tools for the
purpose of eliciting citizens’ opinions on matters that impact the improvement the quality of life. Further, this
strategy aims to promote citizen participation methods, focused on implementing methods the citizens have
This strategy is a product of an open process that includes citizens’ opinions through surveys conducted in the
professionals in the area of communication and citizen participation and media outlets that operate in the territory
active civil society that assumes responsibility in promoting municipal issues.
explains citizen participation as an approach of tangible management leading to concrete results.
Such a way of addressing citizen participation includes the principle of citizen participation at three levels: (1) oneway –one-sided provision of information or (2) both sided –bilateral communication, as well as it enables a third
and more sophisticated level of citizen participation – partnership, ensuring a meaningful involvement of citizens
in the local governance.
Information, Communication and Citizen Participation Strategy shall be:
Open:
strategy. Such a principle implies that the goals and actions of the municipality on drafting and implementing this
strategy shall be available to the public.
Inclusive:
taken into account. The actions of this strategy are based on the principle of inclusion aiming to provide equal
opportunities for information, communication and participation of citizens in decision making processes.
Effective:
communication and citizen participation. For that reason, prior to drafting this strategy, the citizens’ needs on
the area of information, communication and participation have been analyzed followed by the establishment of
resources in accomplishing tangible outcomes.
Cooperative:
included exchange of activities, resources and experiences between the municipality and different groups of
citizens.
Drafting and implementing this strategy would support in promoting and informing citizens, that would result in
having informed and active citizens. It also provides the opportunity of contributing their opinions on issues of
their economic and social conditions.
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2.
METHODOLOGY
in municipal processes. This was carried out through an internal analysis of such models by the working group
drafting the strategy.
The second approach applied was in obtaining information directly from citizens over their preferred ways of
municipal decision making.
conducted in 29 rural settlements and 4 urban areas. The overall number of Respondents included 388 people,
207 in rural areas (54%) and 175 in urban areas (46%). The error margin is set at 5% and the trustworthiness
is estimated at 95%. For the purpose of having a better inclusion of citizens in the survey, on the rural areas the
distribution of Respondents was arranged by the number of residents living on such rural areas.
Based on the analysis on the citizen participation and the current situation on information, communication and
objectives highlight the priorities and actions to be taken for promoting the provision of information, communication
implementable, the working group compiled the timeframe on implementing as well as the monitoring plan on
implementing the strategy.
The Information and Communication Strategy was submitted in the Municipal Assembly and prior to its adoption
was presented for public discussion with citizens based on the legal requirements for approving public documents
in the local government.
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3.
ASSESSMENT OF THE CURRENT SITUATION
participation was estimated to be highly transparent from external actors of the government, including international
actors.
prior to the standardization of webpages of public institutions of the Government of Kosovo), is estimated as the
USAID/DEMI Programme as the most transparent municipality, and was awarded twice $25,000.
For 2012, another non-governmental organization, Instituti prë Studime të Avancuara GAP (Advanced Studies
webpage is the best maintained and there are posted a miscellany of information”, is said in the GAP assessment
1
.
3.1
ASSESSMENT OF CURRENT MECHANISMS
Spokesperson is Mayor’s Advisor on Public Relations and cooperates with the PIO and municipal directorates to
provive information to the public.
participation channels:
1) Information media:
a)
citizens to have easy access to documents and events in the municipality. The ongoing posting of
documents and relevant information of interest to the citizens enhanced the transparency of municipal
bodies. Only during 2012 (January-October 2012), the municipal webpage was visited 31,838 on the
While in 2012, the webpage was visited 176,894. Further, 34,019 downloads of documents occurred. In
administrating the webpage data, there is a tendency the webpage is visited by the Western European
countried where a lot of our fellow citizens live.
2) Social Networks
b)
and a total of 861 posted photos.
c)
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3) Print Media:
Local activities and events are covered on regular basis by the print media and up to 2012. In order to
local authorities is overall estimated to be satisfactory.
4) TVs:
covered, approximately 400 minutes for 2012.
5) Radios:
A local radio station “Vicianum” covers overall events in the municipalities. Municipal activities have been
presented 284 times, including live broadcast of all Municipal Assembly sessions.
6) Communication Tools:
d)
has been assigned named “the Opposition Corner” where the opposition parties representatives may
express their comments, suggestions and opionions.
e)
7) Participation methods for citizens in the muncipal decision making processes:
a) Public Gathering:
In addition to the regular public meetings with citizens, during the year, the municipality organizes other
meetings with citizens particularly in rural areas, even for special issues for citizens. Time is arranged for
b) Public hearings: With the support of its partners the Municipality has built a system of public consulting
and public hearings prior to drafting the budget. In the budget hearing on MTBF 2013-2015, from 29 June
to 24 August 2012, 11 meetings with citizens were held (in the city and rural areas) with the participation
of 285 citizens, where 111 request-priorities were made on such meetings, while in the 2013 budget 23
request-priorities of investment on infrastructure amounting to € 1.281.648.00 were made while other
requests by citizens were included in the MTBF for capital investment in 2014 and 2015.
8) Partnership with citizens:
a)
projects in partnership with citizens, mainly in the infrastructure and agriculture. Each year, the Municipality
in improving infrastructure as well as in establishing pre-conditions in developing agriculture. For that
citizens fund 15% of the project.
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SUMMARY OF SURVEY OUTCOMES
3.2
Overall Information:
-
Respondents: 388 citizens;
Settlements: 207 rural and 175 urban
Gender structure: 86 women; 302 men;
Ethnic background: 366 Albanian; 21 Serbs; 1 Turk
Informing:
-
Sources of information for citizens: national and local TV/Radio (44.7%); Facebook (20.8%); webpage
(10%) Other: friends, civil servants in the municipality etc. (13%);
While the preferred way of obtaining information are: Municipal webpage (25%); Facebook (21%); direct
meetings (17.5%), notice boards (11.1%); municipal newsletter (5.7%); while other sources TV/Radio
(14.9%) and newspaper (4.1%).
Areas where citizens would like to be informed: Budget and Finance (28.9%); Education (16.8%);
The Respodents trust more the information they receive in the national TVs (25.52%), notice boards
(17.53%), local radios (16.24%), municipal webpage (15.21%), Facebook (13.14%), publications
(5.15%) and national radios (1.80%).
Communication:
-
Citizens communicate with the municipality over muncipal issues through their participation on public
e-mail sent to the Municpality (12.1%); Facebook (11.3%).
in public hearings (34.1%); email (4.7%) and other methods (8.9%).
Participation:
-
Over 40.7% of citizens state they do not participate in municipal activities, 23.2% participate rarely,
while 26.3% participate sometimes and 9.8% participate frequently.
While citizens are ready to cooperate with the municipality on improving:
Capital Investment (20%), out of which mainly in roads and infrastructure (43.59%); green areas,
parks for children, sports facilities (8.97%); water (2.56%); public lighting (8.97%); buildings and
historical monuments (5.13%)
Economic Development (27.3%) out of which mainly investment in agriculture (34.91%), where
it has been anticipated to prioritize supporting in establishing cows farms (13.16%); projecs that
create jobs (11.32%), support to businesses (4.72%); construction /infrastructure (5.66%)
Health (13.4%), mainly in improving emergency services (11.54%); information on health services
in general (5.77), supplying medical equipment for checkups (9.62%).
Education (19.6%); out of which in the educational staff (20.53%); construction of schools
(23.68%); enhancing the quality of education (3.95%); laboratories (2.63%); kindergartens
(1.32%); special schools (1.32%);
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STRENGTHS
The Municipality has considerable experience
in citizen information (the acquired experience
and external evaluations USAID 2010, 2011,
GAP Institute 2012);
a developed system informed by social networks
a developed transparency
by the municipality;
Effectiveness of village and settlement councils
establishing of the information system and active
participation of citizens in public and traditional
events, traditional festivals, “Gathering of
Albanian Poetesses”, “Potato Day”
A city rich in cultural heritage;
WEAKNESSES
Lack of public appreciation/recognition for the
citizens involved in different areas;
citizen participation;
Inappropriate
system
of
building
the
communication line: assembly-administrationcitizens-interest groups
system (telephone line for citizens and working
environment);
municipal services;
lack of monthly newsletters;
lack of information stands in the most frequented
spots to post information;
access on public documents;
underdeveloped citizen initiatives;
lack of annual information calendar for the key
municipal activities;
inappropriate level of communication and
cooperation between: assembly members,
citizens and NGOs;
number of staff in the Citizen Service Center
OPPORTUNITIES
Experience and professional approach in
the information, communication and citizen
participation area in the decision making
processes;
Building the concensus between the assembly
and the administration on issues of interest to
citizens –communication and participation in the
decision making process;
Suitable legal framework for information,
communication and citizen participation in
decision making processes;
Law on Accesss to Public Documents;
Readiness of citizens in building a partnership
with the municipality, particularly in the economic
development sector, capital investment,
education and health.
RISKS
more developed information, and communication
with the public;
Economic development and lack of trust in public
institutions;
Bureacracy and hesitation for changes from the
administration personnel;
Perception of public on the occurrence of
corruption in public institutions;
Lack of local TV
of information,
participation;
communication
and
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citizen
4.
VISION
The vision of the strategy on information, communication and citizen participation in decision making processes is:
citizens, active in decision making processes, with the goal of improving the quality of life.
and above all it has a goal to be measured and monitored periodically. Considering that it is challenging to
measure overall views, following are presented the details of different items of the vision. Along with the indicators
they present a baseline for measuring the vision. In measuring the accomplishment of the vision, at the same
be measured.
1. First Item – “Informed Citizens”
information to citizens enables better and open governance and in addition to that enhances the values
of the city to the citizens and its visitors.
Indicators: the number of information mechanisms within the municipality; number of news pieces published
during the year; number of brochures and newsletters; number of announcements/materials published in
2. Second Item “communicative”
gender, religion and ethnicity on the decisions that impact their lives is essential to the local government.
Indicators: number of public meetings; number of public hearings; number of citizens participating in
meetings and public hearings; number of citizens admitted for individual meetings and the number of
citizens’ requests reviewed by the municipality.
3. Third item – “active participation”
providing their opinions are essential in promoting democracy.
Indicators: Number of citizens’ initiatives; number of applications submitted in the municipality from
initiatives.
4. Fourth item – “improving quality of life”
citizens. However, citizens’ initiative that identify areas and opportunities for improvement, support in the
sustainability in the quality of life.
Indicators: number of implemented projects; allocated funds by the municipality to support citizens’
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4.1
SCHEME
Municipality of Vushtrri in the next three years will aim having informed, communicational citizens,
and make them active participants with the purpose of improving the life quality.
Advancing Public
Information
Establishing
opportunities for
communication
Establishing
opportunities for active
participation
Effective internal
communication
Using current
effectively
mechanism of
information
Consulting
interest
groups while
taking
decissions
Consultation
with citizens
before budget
approval
Support
citizens
initiatives
Establishing
new
mechanisms of
information
Outsourcing
external medias
for
communication
Organizing
regular
meetings with
citizens
Establishing new
mechanisms for
getting citizens
feedback
Recognize
(promote)
citizens
initiatives
Inkurajim për
qasje
në dokumente
publike
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5.
OBJECTIVES AND PROJECTS
Communication and Citizen Participation Strategy envisions three key objectives:
5.1
Objective 1: ENHANCING PROVISION OF PUBLIC INFORMATION TO CITIZENS
the work of Municipal Administration, i.e. directorates on plans, accomplishments and serviced they provide by
publishing online forms enabling citizens to have easy access to public documents. At the same time, information
on the performance of the Municipal Assembly shall be published, by publishing information on the work of the
Assembly and its committees.
Strategic
objectives
priority
ACTIONS
Objective 1:
Enhancing
the provision
of public
information
to citizens on
the work of
the Vushtrri/
Municipality
Action 1: Municipal directorates, the Assembly and its Committees
provide information on municipal services to the PIO, in order for them
to be published on the municipal webpage (provided services and online
applications);
Priority 1:
Effective
communication
within the municipality
with the goal of providing
comprehensive information
to citizens;
Action 2: Municipal directorates provide information to PIO on the initiatives/
education, health, capital investment and economic development;
Action 3: Municipal directorates provide success stories to PIO, in order
for citizens to be informed on the accomplishments of the municipality;
Action 4: Publication of stories of success and the contribution of Vushtrri/
Action 5: Enhancing capacities of PIO;
Action 1: Continuity of maintaining the municipal webpage;
Priority 2:
Effective ue of current
mechanims of information
with the goal of proving
information to citizens;
Action 2: Effective use of social network on providing information to the
public;
Action 3: Publication of information on notice boards;
Action 4:
Action 1: Creating an annual calendar on the planned municipal activities;
Action 2: Creating a support telephone line for citizens;
Priority 3:
Establish new mechanims
on providing information;
Action 3: Publication of monthly newsletter (printed distribution –in public
institutions, settlements/villages and via email);
Action 4: Joint information campaigns with civil society organizations;
Action 5: Guides on promoting cultural tourism;
Action 6: Information Desk in the Citizen Service Center;
Priority 4:
Use of external information
media;
Action 2: Organize shows on local and regional radios and TVs;
Action 1: Information campaign on the rights of citizens on access to public
documents (including campaigns on elementary and secondary school)
Priority 5:
Action 2: Publication of the handbook on how to access public documents;
Encourage for access to
public documents
20
Action 1: Posting information on local, regional and national media,
through press releases (radio, newspaers, news portal);
Action 3: Publication of statistical report on the applications for access to
public documents;
Project 1:
Municipality
Priority 1: Effective Communication within the Municipality with the goal of providing comprehensive information to citizens
Priority 2: Effective use of current mechanisms of information with the goal of providing information to citizens
Goal of the Project
Expected Outcomes
Provision of comprehensive information to citizens
Duration of
implementation
Planning of
More informed citizens
-
All citizens
Responsible
Mayor,
Directorates,
Spokesperson and PIO
N/A
(1)
Budget
Planning
Tasks/Action
Timeframe
Resources
costs
(1) Decision of the Mayor for the Directorates;
May 2013
N/A
PIO and Respective
Directorates
(2) Posting of information, services and applications;
July 2013
N/A
PIO and Respective
Directorates
(3) Compile and provide stories on the accomplishments of
directorates, assembly and its committees;
September 2013
N/A
PIO and Respective
Directorates
(4) Publication of stories on the accomplishment of municipal
directorates and municipal assembly – by PIO;
September 2013
N/A
PIO and Respective
Directorates
January 2014
5,050 Euro
PIO and Respective
Directorates
September 2013
2014-2016
N/A
PIO and Respective
Directorates
(5) Enhancing technical capacities in PIO;
(6) Publication of success stories and the contribution of Diaspora in
21
Objektiva 1: Avancimi i ofrimit të informacionit publik për qytetarët mbi punën e Komunës së Vushtrri/
(7) Maintenance of municipal webpage:
Municipal documents:
Publication of annual working plan, adopted acts and
minutes of the Municipal Assembly;
Publication of annual working plan and decision of the
Municipal Administration;
Publication of all other municipal acts;
Publication of information on municipal services;
Publication of the list of provided services;
Information on the requirements, prices and the
necessary documents for the provided services;
Forms of all kinds of applications and submissions;
September 2013
and on
2014-2016
N/A
PIO and Respective
Directorates
JanuaryDecember of
the respective
year
N/A
PIO and Respective
Directorates
N/A
PIO and Respective
Directorates
2,500 Euro
PIO and Respective
Directorates
Instruction on the rights of citizens and others interest
groups;
Access to monitor the process of carrying out the service
and the taken decision;
Contact information for consultation in relation to the
provided services;
Contact information for municipal bodies;
Feedback forms of citizens for the provided services
(surveys, forums, blogs, etc)/
(8) Effective use of social networks in providing information
All the information related to services, news, videos,
accomplishments are to be published on FB;
Publish links on the webpage on the acts and decisions
adopted by the municipal bodies;
Publish brochures, posters and other publications
(9) Publication of information on notice boards:
Publish and update information on notice boards such
as: announcements, vacancies, posters, invitations.
JanuaryDecember of
the respective
year
(10) Publication of brochures
Publication of information brochures on areas of interest
for citizens, such as:
Brochure on the expenditures and municipal planning
budget;
Brochure on municipal taxes, fees and charges;
Brochure on access to public documents;
Other brochures, that provide concrete information to
citizens, on the area of health, education, economy and
capital investments;
JanuaryDecember of
the respective
year
Publication of brochures (summary of semiannual
report, brochures on expenditures and budget planning,
economic development, civil status services, health
services and brochures on the services of each
directorate).
22
Project 2:
Municipality
Priority 3: Establishing new mechanims to provide information; Priority 4: Use of external media for information
Goal of the Project
-
Expected Outcomes
Budget
Establish new municipal mechanims for informing citizens,
Use of electronic media to inform citizens
Duration of
implementation
Planning of
Responsible
Mayor, Directorates and
PIO
N/A
Tasks/Action
-
All citizens
Timeframe
Expenditures
Resources
Placing notice boards (13 in villages/5 in the city),
April -2015
3,600 Euro
PIO and Respective
Directorates
Drafting the plan for the maintenance and use of notice boards,
March 2015
N/A
PIO and Respective
Directorates
January-December
of the respective
year
N/A
PIO and Respective
Directorates
January-2014
N/A
PIO and Respective
Directorates
January-December
2014/15/16
3,000 Euro
PIO and Respective
Directorates
April/September
2014/15/16
Shih Objective
3, Projekti 2
PIO and Respective
Directorates
June 2014
500 Euro
PIO and Respective
Directorates
2014
N/A
PIO and Directorate of
Public Services
Information Campaign for the right of citizens on access to public
documents
Publication of the handbook on how to have access to
public documents,
Publication of the statistical report on the applications for
access to public documents.
April/September
2014
See Objective
3, Project 2
PIO and Respective
Directorates
Posting of information on local, regional and national media by press
releases (radio, newspapers, news portals)
Ongoing
N/A
PIO and Respective
Directorates
7,200 Euro
PIO and Respective
Directorates
Creating of annual calendar on planning municipal activities,
Create the support telephone line for citizens,
Publication of monthly newsletter and its distribution in the institution
through e-mail, webpage and social networks
Joint information campaigns with civil society organizations at least
two campaigns a year, for example:
Placing information stands in the most frequented spots
Citizen awareness campaign (such as: information campaign on
municipal services, access on public documents, own-source
revenues);
Draft and publish the guidebook on promoting cultural tourism;
Placking the information desk in the Citizen Service Center;
Organize radio and TV shows:
5 shows a year: midterm expenditure framework, shows
on the report of municipal administration, shown on the
working plan of the assembly and other shows on the
current issues
Ongoing
23
5.2
with citizens as well as create new mutual communication mechanims with citizens. That would increase the
transparency of the municipality in decision making and its decisions would be more effective and adsmissable
for citizens.
Strategic Objective
Priority
Prioritet 1:
Consult citizens prior to taking
decisions, that directly impact
different
interest
groups
(meetings are held out of
municipal premises)
ACTION
Action 1: Annual consulting of businesses, different groups
of interest prior to approving the Regulation on taxes, fees and
charges
Action 2: Consult the respective groups of interests prior to
the approval of municipal acts, decisions and plans (example:
strategies and development plans, urban planning, municipal
development plan, youth and gender related policies)
Action 1: Draftig of action plan on transparency in the budget
drafting process of the municipality-adoption in the assembly
Prioritet 2:
Action 2: Publication of the selection criteria for including the
requests of citizens in the municipal budget;
Consult citizens prior to drafting
the municipal budget
Action 3: Organization of public hearings in each settlement/
village;
Objective 2: Create
opportunities for communication
Action 4: Additional public consultation in response to initiavies
and requests of citizens;
Action 1: Organize two public meetings provided in the Law on
Local Self-Government;
Prioritet 3:
Regular meetings with citizens
Action 2: Setting and publish the schedule of regular weekly
Directorates);
Action 3: Diaspora Day;
Priority 4:
Create new mechanims for
receiving
information
from
citizens and different groups of
interest
Action 1: Use of municipal webpage as a tool to obtain information
by citizens;
Action 2:
satisfaction on different areas of local government;
Action 3: More effective use of social network (with focus on
Facebook)
24
Project 1:
Priority 1: Consult citizens prior to taking decisions that directly impact differet groups of interest
Priority 2: Consult citizens prior to drafting municipal budget
Priority 3: Regular meetings with citizens
Goal of the Project
-
Expected Outcomes
Buxheti
Enhance communication and consulation with citizens prior to
taking municipal decisions
Duration of the
implementatio
January-December
of the respective
year
Planning of
N/A
Responsible
PIO,
Respective Directorates
Tasks/Action
-
Businesses
All citizens
Timeframe
Planning of
Annual consultation with businesses and citizens prior to adopting the
Regulation on taxes, fees and charges
October of
years 2013Organize business roundtable
2016
Organize public hearings prior to the adoption of the Regulation on
taxes and fees
1500 Euro
Consult respective groups of interest prior to adopting acts, decisions
and municipal plans (example: development strategies and plans, urban
planning, plans on municipal services, young and gender related policites):
Organize focus groups prior to adopting acts, decisions and
municipal plans,
Organize public hearings
Ongoing
N/A
Consult citizens prior to drafting the municipal budget:
Draft the action plan on transparency in the process of drafting the
municipal budget;
Publication of selection criteria for the inclusion of citizens’
requests in the municipal budget;
Organize public hearings in each settlement/village;
Additional public consulation in response to citizens’ initiatives and
requests;
Publication of information on the budget approval process
JuneSeptember
N/A
Regular meetings with citizens
Organize two meetings as provided in the Law on Local SelfGovernment,
Set and publish the schedule of regular weekly meetings with
citizens (Mayor, Chairperson and Directorates)
Resources
Directorate of Finance
and Directorate of
Economy, Agriculture
and Rural Development
PIO and the respective
Directorate
Municipal Assembly
(KPF), Mayor,
Directorate of Finance,
Directorate of
Administration and PIO
June and
November
of the
respective
year
N/A
January
of the
respective
year
Mayor, Chairperson,
Directorates and PIO
25
Project 2:
Priority 4: Create new mechanims to receive information from citizens
Goal of the Project
-
Expected Outcomes
Budget
Communication and consultation with citizens prior to taking
municipal decisions
Duration of
implementation
Planning of
N/A
Responsible
PIO,
Respective Directorates
-
Businesses
All citizens
Planning
Tasks/Actions
Timeframe
Resources
costs
Use of municipal webpage as a tool to elicit information from citizens:
1
Open the section for questions, requests and suggestions
from citizens
2
Electronic surveys on different areas
3
Create the section of citizens’ opinions (with the option of
interactive discussion with PIO)
1. January 2014
2. JanuaryDecember
For the
respective year
N/A
PIO and IT
3. January 2014
areas of local governance
Annual surveys on citizen satisfaction on the performance of
services and municipal policies (see grants with NGOs)
See Objective 3; Project 2
Live shows on local radio/TV
Shows of the municipal leadership on radio/TV, where
citizens can ask questions/opinions/suggestions
Shows of the municipal leadership with journalists, where
citizens can make questions/opinions/suggestions
See Objective 1; Project 2
Effective use of social networks (with focus on Facebook)
Surveys with citizens to elicit their opinions
Connecting Facebook with the municipal webpage
January 2014
26
N/A
PIO and IT
5.3
Objective 5.3: establish a suitable environment for active Participation
of life as well as present appreciations for citizens/initiatives of active citizens. That would create a partnership
with citizens in improving the quality of life and contributes in appreciating the deeds of active citizenship.
Strategic objective
Priority
ACTION
Project 1:
Objective 3: Create a suitable environment for active participation of citizens in improving quality of
life
Priority 2: Appreciations for citizens initiatives for improving quality life
Expected
Outcomes
Goal of the Project
Buxheti
Promote the image of active citizens
Duration of Implementation
Planning of
Financial Costs
Responsible
May-September
1500 Euro
PIO, Evalulation Committee
-
All citizens
Planning
Tasks/Actions
Timeframe
Resources
costs
Preparations to present appreciation for citizens/citizen initiatives:
-
Allocation of budget in the Municipal Assembly;
-
Appointment of the Evaluation Committee;
-
Preparation of the documentation for appreciation (guideline, nomination criteria,
selection criteria etc.);
-
Preparation of applications for nomination;
-
Distribution of information and collection of nominations over awarding
appreciations (see grants for NGOs).
May të vitit
përkatës
May of the
respective
year
N/A
ZKP dhe
komisioni
PIO and the
Commission
September
të vitit
përkatës
September
of the
respective
year
1,000 Euro
(5x200 Euro)
ZKP dhe
komisioni
PIO and the
Commission
September
of the
respective
year
500 Euro
ZKP
PIO
Value of awards for:
-
Appreciation for students of the year,
-
Appreciation for environmentalist of th year
-
Appreciation for humanist of the year,
-
Appreciation for safety in the community,
-
Appreciation for civic courage
Appreciation Award Ceremony
27
Project 2:
Objective 3: Create an environment suitable for active participation of citizens in improving qualy of
life
Priority 1: Support Citizen Initiatives to improve quality of life
Goal of the Project
Expected Outcomes
Budget
Strengthen cooperation with citizens by supporing citizen initiatives
Duration of
implementation
Planning of
Responsible
Assembly,
Mayor,
Remarks: funds
are allocated in the
Respective directorates and
respective directorate PIO,
Planning
Tasks/Action
Timeframe
Resources
costs
Preparations on setting municipal grants to support citzens’ initiatives:
-
Allocate budget to the Municipal Assembly,
-
Appoint evaluation committee,
-
Prepare the documentation for grants (instructions: application
requirements, selection criteria, monitoring etc),
-
Prepare application for grants
January of
the respective
year
N/A
Respective
Directorates,
PIO and the
Commission
February/
April of the
respective
year
N/A
PIO and the
Commission
10,000 Euro
(max value.
2,000 per
project)
PIO and the
Commission
Allocation of grants:
-
Publishing the call for applications,
Addmission of applications,
Support grant for initiatives in the quarters/villages:
-
Minor capital investment (improving streets, establish green areas,
murals)
Grants to support initiatives in agriculuture:
-
Grants to support joint initiatives of farmers
April/May of
the respective
year
March of the
respective
year
Grants to support initiatives in education:
-
September of
the respective
Grants to support initiatives of schoolchildren, students, parents, teachers
year
and other actors
5,000 Euro
(max value.
1,000 per
project)
PIO and the
Commission
5,000 Euro
(max value.
1,000 per
project)
PIO and the
Commission
1) 400 E
2) 1,500 E
¾) 500 E
PIO and the
Commission
Grants to support initiatives for an active civil society:
Awareness Campaigns
1)
Surveys on the performance of municipal services,
2)
Promotion and support of allocating municipal grants,
3)
Promotion and support on presenting appreciations
28
1)July/
September
2) September
3/4) February
2015/2016 Ju
DYNAMIC PLAN
Jan - March
2016
October-December
July-September
April- June
Jan - March
December
November
August
July
June
May
April
March
February
January
Projects
October
2015
September
2014
Objective 1: Enhancing provision of public information for citizens on the
Project 1:
(1) Decision of the
Mayor on the
Directorate;
(2) Posting
information,
services and
applications
(3) Compile and
provide stories on the
accomplishment of
directorates, assembly
and its committees;
(3) Publication of
stories on the
successes and
the contribution
of diaspora in
Municipality;
(5) Maintenance of
municipal webpage;
(4) Effective use of
social networks
in providing
information to
the public;
(2) Publication of
information on
notice boards;
(3) Publication of
brochures.
Project 2:
Notice boards (13 in
villages/5 in the city);
Draft the plan on the
maintenance and use of
notice boards;
Draft the annual calendar
of municipal activities;
Create the support
telephone line for
citizens;
Publication of monthly
newsletters and its
distribution via email,
webpage and social
networks;
29
October-December
6.1
July-September
IMPLEMENTATION PLAN AND BUDGET
April- June
6.
Joint information
campaing with civil
society organizations, at
least twice a year and
printing of 1500 copies
per month;
Compile and publish
guidelines on the
promotion of cultural
tourism;
Information Desk in the
Citizen Serivice Center;
Information Campaign
on the right of citizens
for access on public
documents;
Posting information on
the local, regional and
national media through
press releases (radio,
newspapers, news
portals);
Organize shows on local
and regional radios and
TVs.
Objective 2
Project 1
Annual consulting with
businesses and citizens
prior to adopting the
Regulation on taxes, fees
and charges;
Consult the respective
groups of interests
prior to the approval of
municipal acts, decisions
and plans
Consulting with citizens
prior to drafting municipal
budget
Regular meetings with
citizens
Regular
meetings of
Mayor with
citizens,
Set the
schedule for
individual
meetings with
citizens
Project 2
Use of municipal
webpage, as a tool to
receive information form
citizens;
Conduct surveys in the
satisfaction on different
areas of municipal
governance;
30
Live shows on local
radios/TVs;
More effective use of
social networks (with
focus on Facebook)
Objective 3: Create a suitable environment for active participation of citizens to improve quality of life
Projekti 1
Project 2: Prepare to
present appreciations to
citizens/citizen initiatives:
Appreciation Award
Ceremony
Project 1
Prepare to set municipal
grants to support citizen
initiatives;
Allocate grants;
Grant to support
initiatives for quarters/
villages;
Grants
to
support
initiatives in agriculture;
Grants to support
initiatives in education;
Grant to support
initiatives for an active
civil society.
Project outcomes
31
BUDGET
October-December
July-September
April- June
Jan-March
2016
October-December
July-September
April- June
Jan-March
2015
October-December
July-September
Jan-March
2014
October-December
July-September
Expenditures
April- June
2013
April- June
6.2
Municipality
Project 1
2,500 Euro
Project 2
7,550 Euro
5,500 Euro
10,700 Euro
14,300 Euro
5,500 Euro
Subtotal:
2,500 Euro
18,250 Euro
19,800 Euro
5,500 Euro
Project 1
1,500 Euro
1,500 Euro
1,500 Euro
1,500 Euro
Project 2
0
0
0
0
Subtotal:
1,500 Euro
1,500 Euro
1,500 Euro
1,500 Euro
Objective 3: Create a suitable environment for active participation of citizens to improve quality of life
Project 1
0
1,500 Euro
1,500 Euro
1,500 Euro
Project 2
0
23,700 Euro
24,200 Euro
24,200 Euro
Subtotal:
0
25,200 Euro
25,700 Euro
25,700 Euro
TOTAL
4,000 Euro
44,900 Euro
47,000 Euro
32,700 Euro
128,600 Euro
32
7.
MONITORING PLAN
Performance Indicators
Analysis and Reporting
Performance
Indicators
Source of Data Methods/Approach for
collectin and calculating
data
benchmarks
Goal Accomplishment
Time of collecting Responsible
data
person
Baseline
Data
Goal
2013
Accomplishment
2014
2015
2016
Comments and
reasoning
VISION: Vushtrri Municipality within a three year period have informed, communicative and participating citizens, active in decision making processes, with the goal of improving the quality of life.
Objective 1: Enhancing provision of public information to citizens on the work of Vushtrri Municipality
Number of information Number of advanced tools to be used by
tools within the
citizens to be informed are: municipal webpage, Municipality
municipality
Youtube, Facebook, municipal newsletter, notice
boards etc in terms of external media.
Number of published
news during the year;
number of brochures,
newsletters published
By counting number of current every 6 months
mechanisms to be used to
inform citizens
of news published on the 6 month period and
Departments of Departments of the
what channels were used for publication,
municipality
municipality
number of published brochures and newsletter
for a six month period -please specify
departments.
PIO
5
8
0
8
8
8
every 6 months
PIO
202
250
205
210
215
220
# of notice boards
# of notice boards placed in the city and other
placed in the city and locations. Notice noards are placed in urban
other locations
and rural locations and provide information to
citizens
PIO
Number of notice boards
placed in varius locations.
annual
PIO
3
18
3
3
15
15
Number of
announcements/
materials published
on notice boards
# number of announcements/materials
published on notice boards. Information on
important activities are published on notice
boards.
PIO
By the Municipality, notice
boards
annual
PIO
20
40
23
25
35
40
Surveying
PIO
53%
set the target
foreseen to be
accomplished,
the starting point
is 53%
60%
68%
80%
materials posted on the notice boards in order
to be informed on important activities of the
municipality.
Data are drawn form citizen
survey
Every six months
with the information
they get from
municipality
Through minutes, agenda,
notices made to inform
citizens, participants’ lists
After each meeting PIO/Mayor’s
2
2
2
2
2
2
Number of notices PIO/Mayor’s
6
18
6
18
18
18
per shembull targeti
I pergjithshem
mund te jete 80%
Objective 2
Number of public
meetings
Number of public meetings organized by Mayor
(two meetings are provided by Law on Local
Self-Government), for the Mayor to report for its
6 month work and discuss other issues
Number of notices
posted on the notice
boards
Number of notices posted on notice boards
informing citizens on public meetings with
citizens organized by Mayor
Number of
participants on such
meetings
Number of citizens participating on public
Municipality
meetings organized two or three times annually
by Mayor
From participants’ lists
After each meeting PIO/Mayor’s
100
150
110
120
130
150
Number of public
hearings for draft
regulation and other
documents organized
by the Municipal
Assembly
Number of public hearings organized by the
Municipality
Assembly prior to adopting municipal regulation
for citizens to be able to provide their opinions
as a tool to involve citizens in decision making
process
From lists signed by
participants from meetings
after each meeting Assembly’s
Secretariat
4
5
5
5
5
5
by the number of
notices
19
20
19
1
1
1
Municipality
Number of information Number of notices informing citizens on public Municipality
notices for public
hearings organized by the Municipal Assembly
hearings
PIO
Number of citizens
who participate in
public hearings
Number of citizens participating in public
Municipality
hearings organized by the Municipal Assembly
From lists signed by
participants from meetings
after each meeting PIO
313
410
330
350
380
410
Number of
announcements on
informing citizens
Number of notices made to inform citizens on
budget hearings
Nga PIO/Policy and Finance
Committee
after each meeting PIO
6
6
6
6
6
6
Number of budget
hearings
Number of budget hearings organized by Policy Policy and
and Finance Committee to include citizens in
Finance
municipal budget planning
Committee
Nga Policy and Finance
Committee
after each meeting Policy and
Finance
Committee/PIO
11
14
11
12
13
14
Number of citizens
who participate in
budget hearings
Number of citizens participating in budget
hearings
From the sign lists of
participants in meetings
After each meeting ZPK
285
450
300
350
400
450
From minutes
Once a year
23
50
25
32
42
50
PIO/Policy
and Finance
Committee
ZPF
Number of citizens’
Number of requests submitted by citizens on
Municipality
requests included in budget hearings that were included in municipal
the municipal budget budget planning
Policy and
Finance
Committee PIO
Objective 3: Create a suitable environment for active participation of citizens in improving the quality of life
Number of citizen Number of initiatives taken by citizens Municipality by direct counting
initiatives
that impacted to improve quality of
life
After each
initiative
PIO
2
20
2
10
15
20
Number of
applications
submitted in the
municipality by
the citizens
One a year
PIO
0
50
20
30
40
50
Number of
Number of initiatives supported by
Municipality By monitoring initiatives
After each PIO
initiatives
municipality and the type of initiatives
initiative, using
supported by the supported by the municipality
a method of
municipality
monitoring
0
20
0
10
15
20
Number of
citizens who
PIO
0
65,000.00
0
25,000.00
45,000.00
65,000.00
PIO
0
45
0
10
15
20
25,700.00
25,700.00
initiatives
Number of
implemented
projecs - what
kind of projects
Number of applications submitted by Municipality direct counting
citizens for grants allocated by the
municipality and areas such grants are
allocated
directly and indirectly from such
initiatives
with the quality
of life
every 6
months
Number of projects implemented that Municipality
were supported by the municipality
and the number of direct and indirect
Allocated funds to Mjetet e alokuara nga Municipality
support citizens’ per mbeshtetjen e iniciativave te
initiatives by the qytetareve dhe mjetet e shpenzuara
municipality
per iniciativat perkatese
Percentage of
Municipality Numbers are drawn
from project proposals
for initiatiatives
with the quality of life-percentage
implementation of projects and
initiatives supported by the
municipality.
Municipality From municipal budget
Surveying
Citizen surveys
every 6
months
PIO
Once a year PIO
0.00
76,600.00
0
90%
0 25,200.00
For 2014
outcomes are
drawn from
the survey
organized by
Municipality
ANNEX 1: CITZEN SURVEYS
urban areas. Overall number of Respondents included 388 people, 207 in rural areas (54%) and 175 in urban
areas (46%). The error margin is set at 5% and trustworthiness is estimated at 95%. In order to have a full
representation of citizens in the survey process, the distribution of Respodents on rural areas was based on the
number of residents living on such rural areas. The overall number of Respodents who live in the rural areas
where the survey was conducted is 32,116 residents. Taking into account the number of people who live in rural
areas, the overall number of Respodents in rural areas was 207.
Municipality, it is split into four units a) Dardania 1, b) Dardania 2, c) Kalaja 1 and d) Kalaja 2. Overall number of
residents who live in urban areas is 27,210. Out of them, 175 citizens were surveyed.
Questionnaire: The Questionnaire was compilied in order to measure citizen opinions on the sources of information
they use over municipal events, including information tools from the Municipality of Vushtrrri as well as local and
regional media. Citizens were asked what media outlets they trust most. On this context, their perceptions were
taken as to their preferred sources of information. Further, the questionnaire is focused on areas citizens are more
interested to get information.
The second section of the survey is focused on the communication sources and participation of citizens through
the areas they are more interested to cooperate with the municipality, in order to improve their living environment
and the quality of their life.
Survey Outcomes:
1. Citizen Satisfaction with the Information Provided by the Municipality
Very
Dissatisfied
15.2
Somewhat
Dissatisfies
29.1
Very
Satisfied
18.8
Somewhat
Satisfied
36.8
Citizen Satisfaction With Information Provided by
Municipality (%)
34
2. Sources of Information
To the question what sources of information citizens use most, it may be observed that over 42% of citizens
use electronic media (TV, radio) to get information, while communication sources of the Municipality such
as Facebook (18%), municipal webpage (10.1%), notice boards (10.2%) and annual newsletter (5.2%).
3. Best Preferred Way of Receiving Information
In the future citizens have responded they prefer to receive more information from the municipality through
its webpage, Facebook, direct meetings and local/national TVs and radios.
35
4. Areas Citizens Would Like to Be Informed Most
Based on the responses of Respondents, citizens would like to be informed most on the area of budget
public policies and urbanism.
5. Trustworthiness of Information
Respondents trust most the information they get from national TVs (25.52), notice boards (17.53%), local
radios (16.24%), municipal webpage (15.21%), Facebook (13.14%), publication (5.15%), national radios
(1.80%) and newspapers (5%).
36
6. Participation on municipal activities
Over 40.7% of citizens declare they do not participate in municipal activities, 23.2% of them participate
rarely, while 26.3% participate sometimes and 9.8% participate very often.
The Citizen Participation in Municipal Activities
Often; 9,8
Never; 40,7
Sometimes; 26,3
Rarely; 23,2
7. Ways of Communication over Municipal Issues
Citizens communicate with municipalities over municipal issues through participation in public hearings
Facebook (11.3%).
37
8. Extent citizens’ opinions are taken into account
Citizens think their opinions are taken into account by the municipality: greatly (13%); sometimes (30%);
rarely (28%); never (29%).
To what extent is your opinion taken into consideration by the municipality
a)Lot
13%
d) Never
29%
c) Rarely
28%
b)
Sometimes
30%
9. Citizens Perceptions on effective ways of communication with the municipality
public hearing (34.1%); email (4.7%) and other forms (8.9%.
38
10. Areas citizens would like to cooperate in partnership with the municipality
Citizens are interested to cooperate with the municipality in improving:
a) Capital investment (20%), mainly in roads and infrastructure (43.59%); green areas, parks for children,
sports facilities (8.97%); water (2.56%); public lighting (8.97%); buildings and historical monuments
(5.13%)
b) Economic development (27.3%), mainly investment in agriculture (34.91%), and the set priorities are:
support in establshing cows farms (13.16%); project that create jobs (11.32%); support to businesses
(4.72%); building/infrastructure (5.66%)
c) Education (19.6%): educational staff (10.53%); building of schools (23.68%); enhancing the quality of
education (3.95%); laboratories (2.63%); kindergartens (1.32%); special schools (1.32%);
d) Health (13.4%), mainly in improving emergency services (11.54%); information on health services in
general (5.77), supplying medical equipment for checkups (9.62%).
39
ANNEX 2: OTHER CONTRIBUTORS TO THE STRATEGY DEVELOPMENT
Municipal Administration
Name
Bajram Mulaku
Dibran Perçuku
Qerim Selimi
Safet Idrizi
Isuf Jashari
Idriz Ismajli
Position/Title
Directorate of Education
Directorate of Health and Social Welfare
Directorate of Budget, Treasury and Finance
Directorate of Urbanism and Environment
Directorate of Public Services
Directorate of Protection and Rescue
Directorate of Cadaster, Geodesy and Property
Naim Hyseni
Nezir Klinaku
Qamil Sahiti
Nasuf Aliu
Fadil Muzaqi
Bajram Beqiri
Idriz Muzaqi
Directorate of Economy, Agriculture and Development
Directorate of Procurement
Directorate of Inspection
Directorate of General Administration
Municipal Assembly
Name
Habib Mustafa
Shpetim Zhegrova
Veli Karaça
Qazim Azemi
Sabit Kadriu
Muharrem Shabani
Besim Jashari
Selvete Sholla
Position/Title
Chairperson, Municipal Assembly
PDK
LDK
AAK
LB
AAK
LDK
LDK
Focus Groups
Name
Gjylsime Feka
Hajriz Mustafa
Shkelzen xhaferi
Vedat Fetahu
Avni Deliu
Bajrush Kosumi
Bajramcurr Hasani
Qëndrim Uka
Muhamet Zhushi
33. Shpresa Rama
40
Position/Title
Leader of Women Assembly Members
Radio Vicianum
RTK-Radio
BIRN
“Koha” Association
Journalist, “Sport Plus”
Survey conducted by:
Name
Blerim Ibrahimi
Fitim Hetemi
Adelina Zejnullahu
Blerina Veseli
Ilaz Sadiku
Rreze xhema
xhejlane Krasniqi
Fitore Veseli
Muhamet Ahmeti
Labinot Deliu
Bardh Sadriu
Driton Ujkani
Visar Zhabari
Milan Kostiç
Position/Title
Surveyor/ Data Processor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
Surveyor
41
MUNICIPALITY
Activity
Timeframe
Introduction: Workshop on drafting the strategy
1.
2.
Develop SWOT Analysis
3.
Compile the Questionnaire and Survey
Methodology
-
Survey: Training the young + testing the
survey
-
5.
Conduct the Survey in the Field
-
6.
Survey: Outcomes
-
4.
8.
Municipality
Working Group
1st Draft
Working Group-
7.
priorities and measures) based on the
survey, SWOT analysis and the current
situation
Develop Concrete Projects (Budget and
Timeframe)
Outcome
-
-
data (documentation)
Responsibility
Municipality,
USAID DEMI
Working GroupMunicipality,
USAID DEMI
Finalized Questionnaire
conduct the survey
Conduct the survey with
citizens
USAID DEMI
Survey Outcomes/Finalize
Chapter II
Working Group-
Municipality,
USAID DEMI
DRAFT i – Chapter III
Draft I – Chapter III
Working Group-
9.
-
Monitoring Plan
10. First Draft of the Strategy
-
Submission to the Council of Directors
and Mayor
-
11. Submission to PFC (approval for the
Municipal Assembly)
-
12. Submission in the Municipal Assembly
for the First Review
-
13. Organize the Public Hearing and
Publication on the Webpage
Municipality,
USAID DEMI
USAID DEMI
USAID DEMI
USAID DEMI
Working Group-
15. Include the Recommendation in the
Strategy
-
16. Submit the Final Draft of the Strategy for
Approval in the Municipal Assembly
-
Draft I – Chapter III
Final Document of the
Strategy
Receive
Recommendations
Receive
Recommendations
Receive
Recommendation, further
in the Public Discussion
Receive
Recommendations
-
14. Focus Group (NGO, Journalists, Active
Citizens, etc.)
42
Municipality,
USAID DEMI
Working Group-
Municipality,
USAID DEMI
USAID DEMI
Working GroupUSAID DEMI
Receive
Recommendations
Finalize the Strategy
Voting on the Strategy

Strategy for information, communication and citizen participation

Transcription

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