Owosso Graphic Arts • 800-444-5552 • www.owossographic.com

Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
We’ve Added Options to Our Website to Make
Online Ordering Even Easier!
PHOTOENGRAVING ORDER FORM
Please check off type of application and complete boxes 1. -7. For E-mail orders
please remember to fax this form and a proof of your file to 989-725-8084. Order ing
E-mail: [email protected]
Hot Stamping
800-444-5552
Rubber Stamp Master
Debossing
Pantograph Master
Letterpress
Mold
Date _____________________
P.O.# ____________________
Date Required _____________
Contact Person ____________
E-Mail _______________________________________________
Quantity of Dies____________
1. METAL CHOICE
2. PLATE OUTCOME
Magnesium Same Day Turn-around*
16g (.064î/1.63mm)
.080 (2.032mm)
11pt (.153î/3.86mm)
ºî (.250î/6.35mm)
3/8î (.375/9.525mm)
Copper Next Day Turn-around*
16g (.064î/1.63mm)
ºî (.250î/6.35mm)
On the finished plate the IMAGE
should be:
Raised or
Right Reading or
Recessed
Wrong Reading
3. IMAGE SIZE
Same Size
Size Change Indicate by:
OR Most critical dimension
Percent
Shoot at
%
______! Width
" Height
4. FINISHING
Mark all that apply
UNMOUNTED
Bevel edge (for lock-up)
OR
MOUNTED Type High on:
Wood Base or
Holes Drilled
Finished PLATE SIZE _____X_____ (width x height)
Trim with extra
First, OWOSSO made
ordering easy by offering
“The Total Package.”
Illustrator
Freehand
Quark
MSWord
Pagemaker
CorelDraw
Other _____________
UPS
Ground "
Next Day Air (10:30am)
NDA ñ Saver (3pm)
2nd Day Air
2nd Day Air AM (noon)
3 Day Select
NDA Early AM (8:30am-when
available)
Saturday Delivery
Direct Billing Acct#: ____________
FED EX
Priority (10:30 am)
Standard (5 pm)
2 day
Saver (3 Day)
First Overnight (8:30am)
Saturday Delivery
Direct Billing Acct#: ____________
Ground
Next Day AM
Next Day PM
Second Day
Direct Billing Acct#: ____________
U.S. MAIL
First Class
Priority
outside image area
Platform:
MAC
PC
File Name ________________
Design Format:
5. SHIPPING INSTRUCTIONS
" Shipped UPS Ground if no other
shipping instructions are provided.
Delivery times are standard times only,
check availability in your area.
AIRBORNE
Magnesium Base (16 Gauge cannot be mounted on mag)
6. ELECTRONIC FILE
INFORMATION
Other, please specify
___________________
Acct# __________ I am a new customer Ship To:
Company __________________________
Address ___________________________
City ______________________________
State ___________ Zip _______________
Phone # ___________________________
* Turn-around time based on
order received by 10am/EST
Intaglio
7. METHOD OF PAYMENT
Credit Card COD All orders must be paid by credit
card or COD until credit is established.
Express
ETH
! Visa ! MasterCard ! Discover
__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/
Name ____________ _________________Exp. Date ___/___
Signature__________________________________________
! Invoice my company ñ credit is established
Owosso Graphic Arts, Inc. 151 N. Delaney Rd.
www.
owossographic
.com
SPECIAL INSTRUCTIONS
ONLINE ORDERING
Owosso, MI 48867 800-444-5552
OWOSSO is committed to product quality and customer satisfaction. Please examine your order immediately upon arrival. Inquiries concerning defects, errors, or shortages need to be made within 10 working days
of the receipt of your order. If there is a manufacturing defect in the die, we will replace it immediately at no charge. Warranty covers replacement of the die only that has a manufacturing defect. OWOSSO is not
liable for any other warranties, expressed or implied, or for damages which may be direct, incidental or consequential to use of the dies. Dies made from incomplete or miss-marked instructions do not qualify for nocharge warranty replacement.
Then, OWOSSO made ordering
easier with specialized order
forms and faxing.
2
!
r
e
i
s
a
E
Now, OWOSSO makes ordering easier than ever with
ONLINE ORDERING!
We’ve made the ordering process as simple as possible! There are just 6 steps to
your OWOSSO On-Line Ordering experience:
9:29 am End of Coffee break. Those cream filled donuts in the break room were sooo good!
9:30 am Thinking about getting online to order a new die.
9:31 am Get comfy in my chair and log onto www.owossographic.com (Step #1).
9:32 am I love this High Speed internet, I’m going to surf around the site, just to check it out. Wow, there’s some cool stuff on here! Is that a Heat Expansion Calculator? OOOOOH! 8
9:40 am Better get to work—I’ll click on this PLACING AN ORDER (Step #2) at the left of the page.
9:41 am Filling out the ONLINE ORDERING REGISTRATION FORM (Step #3) for online ordering. Once I finish, it says here I’ll be able to send my order right from the website—immediately! Could that mean that I’ll get a promotion and raise because I am so clever? Hmm?
9:45 am Snap back into reality from daydreaming about raises, promotions and new cars. Whew! Okay, fill out the order form and attach my file (Step #4). I can even save this order form
as a template for the next time I order! OWOSSO sure makes ordering easy!
9:47 am Click Submit (Step #5) and I’m done! Whoa, I’m really done? Says here I don’t even have to send a fax now! Wow, that was fast considering the amount of daydreaming I did!
9:48 am Thinking about how next time I order, I can just hit Client Login at the top of the page (Step #6), sign in and submit my next order. Maybe I’ll do it now, just for fun!
9:50 am I’m sure I’ll be mentioned at the next staff meeting as being very efficient in ordering dies....thanks to OWOSSO!
www.owossographic.com
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
{
I used your on-line ordering for a recent order. I must say that I was
surprised at the ease of use. My experiences with other websites
offering a step-by-step ordering system requiring technical specifications to be input have been pretty rough. Your website (after
reading through it once) was one of the easiest I have encountered.
There was a question regarding the difference between our stated
plate size and the actual image area, (I usually order a die with a
blank area around the image so we can do our own cutting and
trimming) but your guy called and quickly clarified that issue. Overall, I am impressed with your site. Straightforward and simple to use,
I wish everyone out there would follow the same concept when it
comes to on-line ordering.
{
Michael Landers
ACI Dist. & Mfg.
: TECH TIPS
Today marks my 2nd experience with your new Online Ordering System. It’s absolutely splendid! No more paper order
forms to shuffle around and fax in, or constrictive PDF forms
to work with. I believe your new system saves me time, and I
heartily approve of the new measures to ensure file transfer
accuracy.
Here’s a BIG THANKS for a job well done on your new online
ordering system, it just makes my job easier to do.
We’ve added a Heat Expansion Calculator you can download and save to
your computer!
5
Josh Marshall, Production Manager
MARSHALL KRAFT
8After you’ve logged in, scroll
down and see what we’ve added
for your convenience:
* A “Wizard” for a few die
applications for the novice die user.
* A VIEW ORDERS section which will display
current day’s orders or you can enter a date
range to see your order history.
* You can click on the hyperlink to bring up
that order form and print it out for
your records.
*You can now SAVE a completed order
form as a TEMPLATE—for those of
you that order the same type
of die again and again.
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
3
NEWSASSOCIATE NEWSASSOCIATE NEWSASSOCIATE NEWSASSOCIATE N
Brandie Albring
Years with OWOSSO: 2
Associate of the Month, December 2006
Kathy Wilson, Vice President of Customer Service said this about Brandie Albring:
“Brandie is a tremendous asset to the Customer Service team at OWOSSO. She
is all about customer service…for both internal and external customers. Detail
oriented, dedicated, multi-tasker and self-motivated are just a few words to
describe Brandie. We can depend on her to follow a task through to the end,
and know that a quality job will be done.”
“...all about customer service..”
Associate of the Month, January 2007
Craig Ellenberg, Vice President of Production said this about Cary Britten:
“On little or no advance notice, Cary is always willing to come in early or stay late to get
the job done. We can depend on Cary to follow through with imaging issues and help
customers with their orders. Cary also offers good ideas to help the work flow in the
Imaging Department.”
4
Cary Britten
Years with OWOSSO: 3
“...always willing to come in early or stay late to get
the job done.”
Associate of the Month, February 2007
Kathy Wilson, Vice President of Customer Service said this about Lori Mills:
“Mills is one of the ‘Voices of OWOSSO’ with the job of answering about 90% of our phone
calls. Mills is a very pleasant, caring person and that definitely carries over in her conversations with our customers. She is able to juggle many different tasks while manning the
phones and does this seamlessly.”
Lori Mills
Years with OWOSSO: 4
“...able to juggle many different tasks...”
Associate of the Month, March 2007
Kathy Wilson, Vice President of Customer Services said this about Jackie Pospisil:
“Jackie’s main role is customer service here at OWOSSO and she is a tremendous help
to our customers. Like everyone here, Jackie is able to juggle many different tasks with
seamless ease. Jackie is dedicated, self-motivated and always has a smile on her face.”
“...always has a smile on her face...”
Jackie Pospisil
Years with OWOSSO: 2
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
NEWSASSOCIATE NEWS
ASSOCIATE NEWSASSOCIATE NEWS
Upcoming Show
SGIA ‘07
October 24-27
Orange County Convention Center
Orlando, Florida
Graphics and garments, fleet graphics and
vehicle wraps, imaged fabrics and signs and
soft signage. Technologies, connections and
know-how. SGIA ’07 has everything a specialty imager could dream of.
You can’t miss the leading specialty imaging
expo in the Americas, the one place you can
see it all. SGIA ‘07 is the event that takes
you up-close and personal with the specialty
imaging community in all its high-tech glory.
http://sgia.org/events/current_expo/sgia07/
index_attend.cfm
OWOSSO will be exhibiting in Booth #1766
Chili Cookoff
Champ
Send us YOUR Classified!
Mail:
151 N Delaney Rd.
Owosso, MI 48867
Fax:
989.723.5399
Email:
[email protected]
5
“This is my favorite relaxation tape. It’s the
sound of ocean waves crashing against the
shore, snatching my boss’s body off his beach
chair and carrying him out to sea.’”
In celebration of National Chili Day
(February 22nd), OWOSSO held it’s 1st Annual Chili Cookoff. Samplings included seven different
chilis with a variety of meats to savor from chicken to venison.
After much deliberation and several trips back to the sample
table, Ben Redmond was “crowned” our Champ. He
received the coveted title of Champ and also a
specially embroidered hat touting his
newly acquired fame.
Ben Redmond sporting his well
earned new hat.
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
The Phone Maze Game
We know how much everyone loves a phone maze! Yes, we’ve all been stuck in them, whether it is calling your
credit card company or your hair dresser; Press 1 for more options, Press 2 for an operator. Here at OWOSSO, a real live person answers all calls received between the hours of 8:30am and 5:30pm EST.
Sometimes, though, you call with a question and have to be passed around a few times to find the right person
with the right answer. We know how much you enjoy hearing the full length version of our on-hold tape, but we’d like
to help you out by giving you a handy little chart to help you navigate our customer service team.
First, let’s introduce the players:
Joe-Technical Support for imaging questions as well as problems with dies and their usage.
Janeen-Imaging Specialist. Prepares files so we can make your dies. Assist with electronic file issues.
And, travelling
throughout the
plant all day is
Craig, VP of Production--making sure
your die is just as
you ordered it.
Tina-Imaging Customer Service. Helps keep our Imaging team on track.
Andy-Imaging Specialist. Prepares files so we can make your dies. Assist with electronic file issues.
Cary-Imaging Specialist. Prepares files so we can make your dies. Assist with electronic file issues.
Jackie-Customer Service Specialist. Makes shipping labels for daily orders. Ships International packages.
Lori-Customer Service Specialist. Answers the phones. Prepares invoices for mailing.
*Actual photos may be
seen at owossographic.com
Dottie-Customer Service, Accounts Receivable. Keeps our accounts receivable current.
Gay-only works 2 days a week but has worked here at OWOSSO forever and knows most of the ins and outs.
Stacy-Customer Service/Billing. All of the paperwork for the jobs that shipped the previous day are on her desk as she figures the grand totals.
Brandie-Customer Service Specialist. Sets up new accounts, prepares packing slips, does quotes for brass dies.
Kathy Wilson-VP of Customer Service. Keeps track of what the above are doing.
6
Frequently
Asked
Questions
Kathy
Wilson
Lori
Dottie
Gay
Can I get a quote?
5
5
5
5
5
5
Did my package ship
and could I get a
tracking number?
5
5
5
5
5
What
is the balance on
my account?
5
5
5
5
Why isn’t my die working like I thought it
would?
1
1
1
I email?
3
3
How were the charges
figured for my last
order?
5
Can I reorder a die?
Did the email file that
was sent by my customer
really look like that?
Stacy Brandie Jackie
Tina
Cary
Joe
5
5
1
1
1
1
1
5
5
5
1
1
1
1
1
5
5
5
5
1
1
1
1
1
1
1
1
1
1
1
5
3
1
5
3
2
3
3
3
5
5
5
5
5
2
4
5
5
5
5
4
4
1
1
1
1
1
5
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1
1
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3
5
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1
Andy Janeen Craig
What file formats can
5-Superior Knowledge 4-Excellent Knowledge 3-Very Good Knowledge 2-Limited Knowledge 1-Wouldn’t have a clue
*All rankings are capable of transferring calls to someone of a higher knowledge level.
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com
151 N. Delaney Rd.
Owosso, MI 48867
800-444-5552
Business Fax: (989) 723-5399
Business E-mail: [email protected]
Ordering E-mail: [email protected]
Ordering Fax: (989) 725-8084
Web Site: www.owossographic.com
2nd Quarter 2007
In This Issue...
8Quality Defined
8Online Ordering
8Chili Cookoff
8Who Ya Gonna Call?
Do you have a friend or co-worker who would enjoy this newsletter?
Please Pass It On!
OWOSSO has
provided quality dies Your feedback is vital to our decisions!
and service since
1949. We are always
Do you need the proof copy that comes with your invoice?
looking to improve
m Yes m No
your experience with
us. In order to do
Can we e-mail your invoice to you?
that, we need your m Yes m No
input! THANKS!
Customer Name __________________________________
City, State _______________________________________
E-mail address _____________________________________
Fax us:
989-725-8084
- or Email us: [email protected]
Owosso Graphic Arts • 800-444-5552 • www.owossographic.com