stns.bce.lu

stns.bce.lu
ITIL®
SERVICE SUPPORT
SERVICE DELIVERY
ISO IEC JTC1/SC7
TELECOM OPERATOR
BCE is a Tier 2 with a licence B providing telecom lines using dark fiber,
microwave (PDH), satellite connectivity with PoPs over 4 continents and
host and supervision of the internet LU-CIX.
WORLDWIDE REMOTE SUPERVISION (24/7)
With automatic notification of alarms (SMS, mail, direct call
from BCE operators). Monitoring of telecom links, servers and
applications. Dedicated view provided via web interface.
REMOTE BACKUP
Via dedicated telecom line, BCE is able to provide
backup/restore services with decentralized daily,
weekly, monthly or yearly backups.
CLOUD
Hosting of numerous cloud platforms mainly dedicated
to the media market.
DATACENTER / COLOCATION CENTRE
First telecom hub of Luxemburg in term of international connectivity
(more than 30 ISP and telecom operators in our carrier hotel) and
datacenter hosting of thousands of servers, remote eyes/hands.
OFFICE HELPDESK (24/7)
Customer support provided in 4 languages with remote
control tools and integrated monitoring ticketing systems
(36.000 tickets / year).
DEEP AND NEAR ON-LINE ARCHIVING
Keep your files safe as long as you wish
(storage capacity of 17 000 Terabytes).
VOICE ROUTING FOR INTERNATIONAL CALLS
With automatic routing to the cheapest telecom
provider.
PHONE AND VIDEO CONFERENCING
STNS-BCE can provide a worldwide voice and
video conferencing system on dedicated lines
or over internet.
DATABASE MANAGEMENT
Remote installation and supervision of databases for Oracle, MySQL and MS-SQL.
ASSISTANCE FOR SITE SETUP OR MOVE
Technical design of the new site infrastructure,
network design. Installation and configuration of
PCs, servers and phone system. Contract negociation with local IT and telecom suppliers. Local
staff hiring.
INTERNET
Providing access from 2 Mb up to multiple 10 Gb in a
fully redundant environment.
Web hosting, firewalling infrastructure.
Management of Linux or Windows platform for classical
web hosting, VoD and streaming.
SOURCING
Providing local staff in customer premises for user
support level 1, 2 or 3.
OFFICIAL
RESELLER
BROADCAST IT
Tailor-made media software solutions
such as programs, rights and planning
management for television and radio.
CENTRAL HARDWARE PURCHASES
BCE-STNS is able to manage centrally purchases and international delivery for vendors listed below.
SECURITY
Intrusion test (passive and/or active modes).
Infrastructure and IT audits.
Encrypted platform for confidential information.
Virtual safe deposit.
+
.lu