NAHRO 2010 - Housing Authority of the County of San Bernardino

NAHRO2010 Agency Awards of Merit
4
in housing and community Development
alabama
1 :: 21st Century Affordable
Housing Renovations
The 76 units were small townhouses,
with no washer/dryer connections,
forced air gas heaters, no original
air conditioners, and no parking. By
demolishing a few buildings, adding
parking, gutting to the exterior walls,
reconfiguring apartment sizes, adding
washer/dryer rooms, and HVAC, we
used a combination of single and
townhouse floor plans to accommodate elderly residents including five
handicap apartments. The results were
larger apartments with closet space
and HVAC. The vacancy problem of
10%-25% was solved as the apartments stay 99% - 100% occupied.
Ms. Judy S. Hare PHM
Executive Director
Housing Authority of the City of
Phoenix City
Post Office Box 338
Phenix City, AL 36868-0338
(334) 664-9991 | FAX: (334) 664-9996
[email protected]
3 :: Central City South
Community Action Team*
The Central City South Community
Action Team was started in April 2006.
Previously, there were 10 separate Fight
Back, Block Watch and neighborhood
groups conducting similar activities.
Staffing these meetings strained police
and resources. Coordinating events
was difficult and attendance was low.
Crime rates were high, and there were
no united efforts. Many groups did not
participate in meetings or activities held
outside their immediate area due to
safety concerns. By combining meetings into one meeting conducted in a
safe and neutral location, people feel
safe, and are attending the groups. Further, the neighborhoods have united,
and crime rates have decreased.
Ms. Kim Dorney
Housing Director
City of Phoenix Housing Department
251 West Washington, 4th floor
Phoenix, AZ 85003-1611
(602) 261-8954 | FAX: (602) 534-5345
[email protected]
Mr. James Walloch
Modernization Manager
City of Phoenix Housing Department
251 West Washington, 4th floor
Phoenix, AZ 85003-1611
(602) 262-7834 | FAX: (602) 534-5345
[email protected]
arizona
2 :: Camp PROS Summer
Youth Program
To supplement reduced hours at the
City of Phoenix public housing recreation centers, a proposal to provide
services to pre-teens and young teens
was submitted to VISTA. As a result,
the Camp PROS Summer Youth Program was implemented to provide a
safe environment for youth ages 12-15,
who live in public housing, to learn and
practice lifelong wellness. The VISTA
volunteers and Housing Department
staff planned and implemented activities that helped youth learn to make
healthy and responsible choices now
and throughout their lives.
Ms. Lou Ann Smith
Resident Services Supervisor
City of Phoenix Housing Department
251 West Washington, 4th floor
Phoenix, AZ 85003-1611
(602) 534-2585 | FAX: (602) 534-2584
[email protected]
with private balconies, high ceilings,
spacious kitchens and washer and
dryer hook-ups.
5 :: Process Innovations to
Promote Program Efficiency
4 :: McCarty on Monroe*
McCarty on Monroe apartments is
a newly constructed senior housing
complex located within a transit
oriented district preserving public
housing and creating additional affordable housing for seniors in our
community. The structure is an 85,450
sq. ft. four-story building with two
elevators, secured parking, administrative offices, common area amenities
including a large community room with
kitchen, a computer/activity room and
an inner courtyard with walking and
seating areas for senior residents. The
sizeable 69 residential units are located
on the second through fourth floors
The City of Phoenix Housing Department simultaneously implemented a
new business system and process
analysis program that has delivered
dramatic increases in productivity and
efficiency. This effort, taking place
during most of 2009, has seen staff develop new opportunities for improvement in existing processes and craft
new processes that leverage the new
system’s capabilities.
Ms. Kim Dorney
Housing Director
City of Phoenix Housing Department
251 West Washington, 4th floor
Phoenix, AZ 85003-1611
(602) 261-8954 | FAX: (602) 534-5345
[email protected]
california
6 :: Shinsei Gardens — A
Design for Everyone*
Shinsei Gardens Apartments is a service-enriched, tax-credit development
with 39 units for very-low and lowincome families on former military land.
Priority goes to homeless families,
including veterans. Problems included
transitioning to civilian use, contamination and other site constraints, a settlement agreement involving a homeless
accommodation, extremely expensive
construction costs, and a community
that demands “green” building materials and practices. A beautiful, creative
design that is both green and universal,
community outreach efforts, and a collaboration among several organizations
allowed Shinsei Gardens to become a
reality. The project meets demanding
community standards and is a candidate for LEED Platinum certification.
Mr. Michael T. Pucci
Executive Director
Housing Authority of the City of
Alameda
701 Atlantic Avenue
Alameda, CA 94501-2161
(510) 747-4325 | FAX: (510) 522-7848
[email protected]
* Titles followed by an asterisk indicate Merit Award Winners that have been nominated for NAHRO National Awards of Excellence.
Agency Awards of Merit
in housing and community Development
7 :: Fresno Housing
Homeless Pilot Program
A homeless encampment had formed
on a vacant lot, which belonged to
Union Pacific Railroad. They wanted
to reclaim their property and sought
the assistance from the City of Fresno.
In addition to the deplorable living
conditions not fit for human beings,
the crime level and drug use was high,
specifically underneath the overpass.
The Housing Authority, in collaboration with the City, rented apartments
and subleased them to the homeless
while providing case management.
An opportunity for housing and selfsufficiency was provided.
Mr. Preston Prince
Executive Director
Housing Authority of the City and
County of Fresno
Post Office Box 11985
Fresno, CA 93776-1985
(559) 443-8475 | FAX: (559) 445-8981
[email protected]
8 :: Sierra Pointe*
With HOPE VI funding, 53 lots were
identified for homeownership opportunities for first time buyers, with income
levels not to exceed 80% of the Fresno
AMI. The real estate market became
depressed during this project and
first mortgage loans were unable to
be obtained for these buyers. Fresno
Housing Authority and its Board of
Directors stepped up, approving funding through their Housing Relinquished
Fund Corporation. With this funding
source, Buyers are being financed for
their first mortgages by the Housing
Authority and HOPE VI and AHP Grant
money are used to assist with their
down payment and closing costs.
Mr. Preston Prince
Executive Director
Housing Authority of the City and
County of Fresno
Post Office Box 11985
Fresno, CA 93776-1985
(559) 443-8475 | FAX: (559) 445-8981
[email protected]
NAHRO2010
9 :: Metro Loma Apartments
It all started with a blighted property, a
need for large affordable housing units,
a vision, and a partnership, which then
led to a proposed Metro Loma project,
construction, and finally a new community for 44 families. In December
2008 the Metro Loma Apartments
opened its doors to 44 very grateful
families. This 44-unit, low-income
family rental project is where you will
see children, parents and grandparents
sharing their lives, not just as neighbors, but also as a community.
Mrs. Sona Mooradian
Administrative Analyst
City of Glendale Housing Authority
141 North Glendale Avenue, Suite 202
Glendale, CA 91206-4975
(818) 550-4527 | FAX: (818) 548-3724
[email protected]
10 :: Parkview Apartments
Substantial Rehabilitation*
The Housing Authority of the County
of Santa Barbara (HACSB) acquired
Parkview Apartments in June 2007.
Parkview consisted of two 10-unit run
down, poorly managed apartment
buildings adjacent to the UCSB campus. The residents of these units were
living in substandard, overcrowded
conditions and paying an inordinate
amount of their income to live there.
Through substantial and appealing
restoration and dramatically improved
housing management presence, the
HACSB converted a former community
embarrassment into a high quality, eye
catching example of what is possible
for the provision of housing for low
income families.
Mr. Frederick C. Lamont CPA SPHM
Executive Director
Housing Authority of the County of
Santa Barbara
Post Office Box 397
Lompoc, CA 93438-0397
(805) 736-3423 | FAX: (805) 735-7672
[email protected]
5
11 :: Building Employment
Services Success
The Housing Authority is the only
agency in the nation that operates a
certified WorkSource Center Portal.
This has provided a program innovation for HACLA by opening doors to
funding available to other housing
agencies. By being a certified WorkSource Center Portal, and achieving
the top rating of "4-Star Perfomer",
a distinction gained from surpassing all WorkSource Center Program
goals, HACLA has gained additional
funding for youth and self-sufficiency
programs in the amount of $2.01 million to help meet residents increased
employment challenges during the
current recession.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
gosa, HACLA, and its partners, The
LA84 Foundation and Nike, installed
two skate plazas and a futsal (or mini
soccer) court.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
13 :: HACLA Educational
Tour*
To provide public housing youth with
more meaningful activities during the
summer vacation months, The Housing Authority of the City of Los Angeles
(HACLA) implemented the "HACLA
Educational Tour". The goal of the
program was to reward youth who did
well in school with fun and rewarding
activities with a stronger emphasis
on learning and education. In its
inaugural year, the HACLA Educational
Tour brought participants to the Getty
Museum, the Museum of Tolerance,
the California Science Museum, the
Ronald Reagan Presidential Library,
Griffith Park Observatory, and took
them on a fishing trip.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
12 :: Community Skate
Plazas and Futsal Court
The Imperial Courts and Nickerson
Gardens public housing developments
and the surrounding communities lack
adequate outdoor recreation facilities
for 1,600 youth. HACLA recognizes
that youth need recreational facilities to
participate in enriching sports activities
that have physical, social, and personal
benefits. In recent years, there has
been a surge in the number of youth
participating in skateboarding and soccer. As a result, the Gang Reduction
and Youth Development (GRYD) unit
at the office of Mayor Antonio Villarai-
NAHRO2010 Agency Awards of Merit
6
14 :: Imperial Courts
Community Beautification*
Due to funding shortfalls in previous
years, the Housing Authority had to
defer and curtail community beautification projects at the Imperial Courts
public housing development. As a
result, many site improvements were
needed to restore hope and pride in
the community. HACLA completed
eight beautification projects and coordinated with the City to renovate
the baseball field in 2009. Although
HACLA has completed numerous
beautification projects at various housing developments at various times, the
synchronicity of eight beautification
projects at one site within one year
required meticulous planning, project
management, and execution.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
in housing and community Development
Prevention through Environmental
Design principles which identified that
good lighting may be the single, most
cost-effective way to deter crime.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
16 :: San Fernando Health
and Safety Fair
On October 27, 2009, The Housing
Authority of the City of Los Angeles
(HACLA) sponsored the San Fernando
Gardens Health Fair. The health fair
represented an expansion of services
not typically seen in health fairs sponsored by HACLA. By bringing in 52
vendors, HACLA was able to bring
new services and provide valuable information to residents. Approximately
600 residents attended the Health Fair
and received free on-site drug testing,
referrals to free or low-cost health
services, and gained important knowledge about health and safety.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
17 :: Summer Night Lights
15 :: Light Up the Night:
Improving Community
Safety
HACLA has made great strides to
reduce crime in its public housing
developments, and it continues to
implement new strategies to improve
residents safety. With the Light Up
the Night Program, HACLA sought to
improve safety at each of its 14 public
housing developments by repairing, replacing, and adding outdoor lighting to
increase public space visibility. HACLA
partnered with the City of Los Angeles
Department of Water and Power to
accomplish this goal using Crime
The Housing Authority of the City of
Los Angeles (HACLA) collaborated in
an anti-gang initiative of the City of Los
Angeles called Summer Night Lights
(SNL). The program keeps parks open
after dark, during the peak hours for
gang activity. SNL provides job opportunities and organized activities for
at risk youth, including athletic leagues,
art initiatives, family programs, and
free food and drinks. In 2008, Summer
Night Lights' first year, the program
contributed to a dramatic decrease
in violent crime, helping to secure the
safest summer since 1967.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
18 :: Trash Bin Replacement
Program
20 :: Xeriscape: Drought
Tolerant Landscaping
To reduce overflowing trash, curb
illegal dumping, and minimize labor
hours used for trash pick up, the Housing Authority of the City of Los Angeles
(HACLA), needed more durable and
larger capacity trash bins that required
minimal maintenance. Between 2007
and 2009, HACLA designed and purchased 326, customized, 6-cubic yard
steel trash bins for 13 public housing
sites serving over 13,000 residents.
The trash bins saved HACLA $96,000
of labor per year, reduced illegal dumping by 62%, and required no trash bin
replacement due to vandalism or fire.
Enhancing the aesthetic and ecological
environment of public housing communities can also affect the social
environment in a positive way. In a
pilot program of landscape renovation, the Housing Authority of the City
of Los Angeles (HACLA) wanted to
beautify its grounds, and reduce water
consumption and maintenance time.
In the process, it also succeeded in
boosting a sense of community and
security. With a Southwest-themed
palette of succulents and stone, HACLA's maintenance staff transformed
two small blighted sites into xeriscapes
that show profusion of color, texture,
and form. Xeriscape is landscaping
with drought tolerant plants.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
19 :: Welcome Home: Lease
Up Success*
HACLA developed a comprehensive
and integrated approach to use limited
funds to solve an asbestos problem
that caused vacancies to accumulate
to more than 700 by mid-2007 or over
10% of HACLA's 6,514 total. After
initial efforts in 2007 created other
challenges, HACLA sought a more effective solution, which was developed
and implemented over 2008 and 2009.
This new approach used existing and
new funding, analyzed and improved
a wide range of systems, improved
performance, and emphasized coordination of efforts. It improved HACLA's
occupancy rate from approximately
89% to 99.1% in November 2009,
and positioned HACLA for future high
performance.
Mr. Rudolf Montiel P.E.
President and CEO
Housing Authority of the City of Los
Angeles
2600 Wilshire Boulevard, Suite 500
Los Angeles, CA 90057-3400
(213) 252-1810 | FAX: (213) 383-9719
[email protected]
Agency Awards of Merit
in housing and community Development
NAHRO2010
7
21 :: San Marino: Innovative
Financing*
25 :: Partnership for Healthy
Pets*
The San Marino Senior Apartments in
the City of Montclair is the first affordable housing development in California
to combine tax credits and a HUD
202 grant in its finance structure. The
85-unit 100% affordable development
for seniors age 62+ provides deeply
affordable and high quality attractive
senior housing; it revitalized a blighted
parking lot and failed retail structure;
and tested a new finance model that
is already being replicated in other
Southern California communities.
In what we believe is the first partnership of its kind in the country, the
Oakland Housing Authority (OHA) and
the East Bay Society for the Prevention
of Cruelty to Animals (SPCA) have
joined forces to provide education and
resources to employees, and a host
of services and resources to residents
who have pets to ensure they are well
cared for. Through this partnership
we also now have assistance with
placement of abandoned animals that
we find in and around our sites. Our
goal is to keep residents and their pets
together, and to help pets and strays in
our community.
Ms. Marilyn J. Staats
Director of Redevelopment/Public Works
City of Montclair
5111 Benito Street
Montclair, CA 91763-2808
(909) 625-9412 | FAX: (909) 621-1584
[email protected]
22 :: Empowerment Zone
Section 108 Loan Program*
The Community Development Commission (CDC) of the County of Los
Angeles’ Empowerment Zone (EZ)
Section 8 Loan Program targets the
County’s unincorporated areas in a
federally designated Empowerment
Zone. Due to high poverty and unemployment rates, blighting conditions,
and the need to provide incentives
for economic development projects
within these communities, the CDC
established this Program to finance
projects that create jobs and sustain
improvement within EZ communities.
The Program delivered a thriving
project by attracting private investment
to develop the La Alameda Shopping
Center, an 18.3 acre national credit
retail commercial center in the EZ
buffet zone.
Mr. Corde Carrillo
Executive Director
Los Angeles County Community
Development Commission
2 Coral Circle
Monterey Park, CA 91755
(323) 890-7120 | FAX: (323) 890-8594
[email protected]
23 :: The Homework Club*
The Homework Club partners local
college students with residents (ages 6
to 16) to create an upbeat and positive
learning environment. The college
students tutor young residents in math,
english, history, along with other topics. Our residents embrace learning
opportunities and strive to improve
their grades while being exposed to
good educational role models. The after school tutoring program is growing
in both effectiveness and popularity.
Additionally, tutoring at the Homework
Club has become vastly popular with
the college students and the internship
opportunities are highly sought after.
Youth have opportunities to visit junior
colleges and universities to explore
college life.
Ms. Linda Fisher-Helton
Community Relations Manager
Area Housing Authority of the County
of Ventura
1400 West Hillcrest Drive
Newbury Park, CA 91320-2721
(805) 480-9991 EXT 850
FAX: (805) 480-9121
[email protected]
24 :: Community Mediation
Services
To resolve disputes between housing
authority residents, solve issues that
affect the surrounding community, or
to combat continued disturbances,
staff conducts meetings with involved
parties which are designed to fix ongoing problems that plague communities. The Oakland Housing Authority
enforces strict compliance to lease
agreements, including incidents of
disturbances that decrease the quality
of life in and around Authority-owned
properties. The key to apartment living
is courtesy and consideration for fellow
neighbors. However, short of removing a family from their residence, the
Authority has engaged families through
the use of mediation as an alternative
dispute resolution method.
Mr. Jon R. Gresley PHM
Executive Director
Housing Authority of the City of
Oakland
1619 Harrison Street
Oakland, CA 94612-3307
(510) 874-1510 | FAX: (510) 874-1674
[email protected]
Mr. Jon R. Gresley PHM
Executive Director
Housing Authority of the City of
Oakland
1619 Harrison Street
Oakland, CA 94612-3307
(510) 874-1510 | FAX: (510) 874-1674
[email protected]
26 :: Standard Operating
Procedures Project
The Oakland Housing Authority
(OHA) was experiencing rapid change
and lacked current and effective
procedures. OHA needed to develop
a formalized, yet simple and quick,
method of distributing this information
to our internal property management
staff and contracted management
firms. The Office of Property Operations (OPO) created a system that
could be initiated by front line staff and
submitted to a standing review committee. Changes can be reviewed and
updated regularly. The result has been
the creation of an organized, crossreferenced system for distributing new
and updated procedures, and training
staff in their implementation.
Mr. Jon R. Gresley PHM
Executive Director
Housing Authority of the City of
Oakland
1619 Harrison Street
Oakland, CA 94612-3307
(510) 874-1510 | FAX: (510) 874-1674
[email protected]
NAHRO2010 Agency Awards of Merit
8
in housing and community Development
27 :: Summer Aquatic
Program
31 :: Emergency Mortgage
Impact Program (EMIP)
Oakland Housing Authority (OHA) has
found there are significant challenges
to providing positive summer activities
for youth, their parents and seniors. In
reaching for solutions, OHA partnered
with the Jack London Aquatic Center
(JLAC) to provide a summer kayaking
camp and day outings which introduce
residents to an aquatic sport that was
an experience previously unavailable
to urban families. Evaluations and
results of the program taught OHA
that parents deeply want their children
involved in positive programs, and
that youth, adults, and seniors who
were apprehensive at first, expressed
newly acquired pride and a sense of
achievement after attempting the new
aquatic sport.
In response to the home mortgage
crisis affecting San Bernardino County,
the Housing Authority established
an “Emergency Mortgage Impact
Program” (EMIP) that provides security
deposit assistance to Housing Choice
Voucher participants displaced due to
foreclosures. The EMIP allows funds
for security deposit assistance to be
loaned at 0% interest to participants
that provide landlord foreclosure
documentation. Participants enter a
repayment agreement with the Housing Authority and depending on the
amount borrowed participants would
have 12 or 24 months to pay off the
loan.
Mr. Jon R. Gresley PHM
Executive Director
Housing Authority of the City of
Oakland
1619 Harrison Street
Oakland, CA 94612-3307
(510) 874-1510 | FAX: (510) 874-1674
[email protected]
28 :: Fanoe Vista Transformation of Public
Housing*
Gabilan Vista was a 20-unit Public
Housing Development located in the
downtown area of Gonzales, California,
built in 1955. The Housing Authority
partnered with the City to do a “land
swap” which resulted in a new community center for the City and a new
44 townhouse development for the
residents, which doubled the City’s
affordable housing stock. Displacement of the residents was avoided by
constructing the replacement housing
prior to the relocation. The development included solar power to offset
the common area use and 50% of the
tenant load.
Ms. Starla Warren
Director of Housing Development
Housing Authority of the County of
Monterey
123 Rico Street
Salinas, CA 93907-2158
(831) 775-5000 | FAX: (831) 424-0443
[email protected]
29 :: Monterey AFF –
Transformation of Public
Housing
The Housing Authority of the County
of Monterey was asked to assist the
Soledad Housing Authority in redeveloping a 26 unit public housing site.
This endeavor included Project Based
Section 8, disposition from public
housing, 9% tax credits, hazardous
material abatement and relocation.
New development doubled the housing stock on existing site and green
building included solar panels.
Ms. Starla Warren
Director of Housing Development
Housing Authority of the County of
Monterey
123 Rico Street
Salinas, CA 93907-2158
(831) 775-5000 | FAX: (831) 424-0443
[email protected]
30 :: Customer Service
Campaign
In January 2009, the Housing Authority of the County of San Bernardino
(HACSB) made a concerted effort to
address the quality of service within
the agency. We launched a Customer
Service Campaign and formed a committee to evaluate existing customer
service practices and identify new
procedures that emphasize training,
teamwork and commitment. Because
of these efforts, HACSB has a renewed
‘customer service culture’ where
employees are skilled, knowledgeable,
and equipped to provide exceptional
service both internally and externally.
Ms. Alison Crawford
Director, Administrative Services
Housing Authority of the County of San
Bernardino
715 East Brier Drive
San Bernardino, CA 92408-2841
(909) 890-0644 | FAX: (909) 890-4618
[email protected]
Ms. Alison Crawford
Director, Administrative Services
Housing Authority of the County of San
Bernardino
715 East Brier Drive
San Bernardino, CA 92408-2841
(909) 890-0644 | FAX: (909) 890-4618
[email protected]
32 :: Group Inspections
Program*
The Housing Authority (HACSB) has
jurisdiction over the largest county in
the contiguous United States (an area
as large as the states of New Jersey,
Delaware, Massachusetts and Rhode
Island combined). In a proactive effort
to save money, consolidate resources,
and improve overall efficiencies with
staff, HACSB developed a new annual
inspection procedure and created the
Group Inspections Program. Under
this program, HACSB performs annual
inspections on complexes with 20 or
more units, benefiting landlords/owners/participants and HACSB by utilizing available resources more efficiently.
Ms. Alison Crawford
Director, Administrative Services
Housing Authority of the County of San
Bernardino
715 East Brier Drive
San Bernardino, CA 92408-2841
(909) 890-0644 | FAX: (909) 890-4618
[email protected]
Agency Awards of Merit
in housing and community Development
33 :: HACSB Strategic Plan
HACSB employs a workforce of 136
individuals committed to serving their
clients. In an effort to move our agency
to greater efficiency and productivity,
we developed a 30-year Strategic Plan
with a new Vision, Mission, and Core
Values, which was embraced by the
entire agency. The Strategic Plan was
recently fused into our Moving to Work
Plan and for the first time, all employees have a clear picture of where our
organization is going and that they are
apart of something big!
Ms. Alison Crawford
Director, Administrative Services
Housing Authority of the County of
San Bernardino
715 East Brier Drive
San Bernardino, CA 92408-2841
(909) 890-0644 | FAX: (909) 890-4618
[email protected]
NAHRO2010
Mr. David Estrella
Assistant Director
County of San Diego Dept. of Housing/
CD
3989 Ruffin Road
San Diego, CA 92123-1815
(858) 694-4816 | FAX: (858) 694-4871
[email protected]
35 :: Springbrook Grove
Apartments
The Department faced challenges in
the creation of affordable rental housing due to the mostly rural nature of
its jurisdiction, the built-out nature and
lack of land zoned for multifamily housing. The financial market meltdown
compounded HCD's struggles in its
quest for new affordable rental housing. HCD adapted to the volatility of
the market with flexible, yet prudent,
underwriting practices and increased
financing for projects that suffered
reductions in bond financing and tax
credit equity. HCD was able to fund
the construction of Springbrook Grove
Apartments, a 44-unit development.
Mr. David Estrella
Assistant Director
County of San Diego Dept. of Housing/
CD
3989 Ruffin Road
San Diego, CA 92123-1815
(858) 694-4816 | FAX: (858) 694-4871
[email protected]
34 :: Housing Quality
Standards Inspection
Reengineering
The Department conducts approximately 14,750 Housing Quality Standards inspections annually throughout
the County. These inspections were
manually scheduled, which took multiple staff over 25 hours each month.
Inspectors spent time each morning
planning their daily route and using the
Internet to print out driving directions.
HCD implemented TourSolver, a software program to reduce the staff time
it takes to schedule and route inspections. This program schedules and
optimizes inspection routes, saving
the Department an anticipated 10% in
overall transportation costs each year
(miles driven, gas consumed, and staff
time).
36 :: Family Affair:
Generational Asset Building*
Layering asset building and IDAs
under the umbrella of FSS has been
a growing program design approach.
IDAs support low-income families to
acquire assets through education and
matched savings. Often asset building
programs enroll one family member,
traditionally head-of-household, as an
active participant, not engaging the
entire family unit. Housing Commission
participants voiced their desire for
comprehensive family participation
with statements like “I wish my kids
could hear this…If only I knew this
growing up”. These often repeated
phrases were the catalyst to develop
a model to support engagement of all
family members, empowering families
to break the poverty cycle.
9
Mr. Oscar Laffaye
Program Analyst
San Diego Housing Commission
1122 Broadway, Suite 300
San Diego, CA 92101
(619) 578-7462 | FAX: (619) 578-7395
[email protected]
37:: Workforce and Economic
Development
Family Self-Sufficiency services are
becoming increasingly complex,
as first-time homebuyer and asset
building programs are included in the
mix. Administrative employees play a
critical role in analyzing which tenants
are qualified to participate, monitor
progress and accomplishments, and
report on tenants’ achievements over
the course of several years of participation. Get any of this wrong and
qualified tenants do not get a chance
to participate, tenants’ accomplishments are not accurately recorded, and
funders are displeased with the quality
of data reported. Rather than confine
administrative staff to the sidelines,
W&ED rightfully involves them and
celebrates their daily accomplishments
and contributions.
Mr. Oscar Laffaye
Program Analyst
San Diego Housing Commission
1122 Broadway, Suite 300
San Diego, CA 92101
(619) 578-7462 | FAX: (619) 578-7395
[email protected]
38 :: Corde Terra Senior
Affordable Housing*
There is an urgent need in San José to
expand the housing stock for families
and seniors. The objectives of this
redevelopment project were to make
more appropriate use of the Santa
Clara County Fairgrounds land and to
address the need for quality affordable
housing in the area. Corde Terra Senior
represents the final phase of a multiphase development project, which
lays the foundation for revitalizing this
underutilized area and is instrumental
to the future success of the community
by providing housing that is affordable
to everyone. It accomodates 199
extremely low-income seniors.
Ms. Theresa Hayes
Marketing and Public Outreach Manager
City of San Jose Department of
Housing
200 East Santa Clara Street, Tower 12
San Jose, CA 95113-1905
(408) 535-8234 | FAX: (408) 292-6099
[email protected]
39 :: Paseo Senter Affordable
Housing Development*
The challenge was to integrate a new
residential development into an existing mixed-use neighborhood and build
affordable housing that would create
community. The Rockspring Neighborhood was comprised of duplex to
6-plex apartments in need of maintenance and upkeep. The neighborhood
was surrounded by light industrial and
office buildings. With eye catching design and colors, Paseo Senter brought
new life to the neighborhood initiating
a transformation as landlords began
improving their properties to compete
with Paseo Senter and owners of
outdated industrial buildings began
to convert properties into residential
uses. The neighborhood grew in size
and started to become a closer knit
community.
Ms. Theresa Hayes
Marketing and Public Outreach Manager
City of San Jose Department of
Housing
200 East Santa Clara Street, Tower 12
San Jose, CA 95113-1905
(408) 535-8234 | FAX: (408) 292-6099
[email protected]
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11
40 :: Transitional Assistance
Program
44 :: Etiquette Plus*
Many housing residents lack awareness of cultural diversity and advanced
the personal skills necessary to
succeed in school, social or business settings. This limits individuals
from reaching their highest levels
of achievement. The Etiquette Plus
intergenerational program assists
residents through exposure to a world
beyond housing and teaches etiquette,
communication and social skills via a
tailored curriculum, guest speakers,
and field trips. Participant comments
indicate the program has whetted
appetites for “wanting more out of life”,
increased confidence and in some
cases created dramatic personality
changes from timid to confident.
Each year more than 6,300 people
experience homelessness within Santa
Barbara County. The Housing Authority
of the City of Santa Barbara (HACSB)
is addressing this crisis through its
creation of the Transitional Assistance
Program (TAP). The TAP program
allows HACSB to work directly with
homeless service providers to ensure
that adequate outreach to the homeless is taking place. TAP ensures that
homeless applicants are accessing the
services necessary to prepare them for
permanent housing; and the program
also provides transitional services to
formerly homeless clients of HACSB,
in an effort to ensure their success and
compliance once they are housed.
Ms. Alice Villarreal Redit
Housing Management Specialist II
Housing Authority of the City of Santa
Barbara
808 Laguna Street
Santa Barbara, CA 93101-1590
(805) 965-1071 EXT 136
FAX: (805) 564-7041
[email protected]
41 :: Step Up on Fifth Street
Apartments*
Step Up on Fifth Street Apartments
works to end the cycle of homelessness for individuals affected by
mental illness and assist them with
integration back into the community
by providing Help, Hope, and a Home.
Programs and services of Step Up On
Second assist members in building
self-sufficiency, recovery through
psychosocial rehabilitation, peer
support, and supportive housing at
Step Up facilities throughout the community. The services include, access
to psychiatrists, case management,
lodging and employment training and
placement. Step Up is responsible for
managing and providing supportive
services at the project, which is based
on the "housing first" model.
Ms. Lila Wiggs
Step Up On Second
1328 Second Street
Santa Monica, CA 90401
(310) 394-6889 | FAX: (310) 394-6883
[email protected]
42 :: Scholarship Foundation
On February 5, 2009, the Housing
Authority established the San Joaquin
County Housing Authority Scholarship
Foundation. The Foundation’s purpose
is to provide postsecondary scholarships for students receiving subsidized
housing. The competitive scholarships
are for full-time college students pursuing vocational or technical educations.
In order to increase the endowment of
the Foundation, the Housing Authority established a Golf Tournament
Fundraiser program. Local businesses
and individuals either donated in-kind
items for the raffle and silent auctions;
or, participated in the Tournament.
The inaugural event was in September
2009 and nearly $7,000 was raised for
the Foundation.
Ms. Barbara S. Kauss
Executive Director
Housing Authority of the County of San
Joaquin
Post Office Box 447
Stockton, CA 95201-0447
(209) 460-5065 | FAX: (209) 460-5165
[email protected]
43 :: Electronic Master
Calendar
The goal of managing the daily, weekly
and monthly tasks and reports relating
to each of the five AMPs and the coordination required within the agency between each individual department was
becoming problematic. To ensure each
department met its individual tasking,
reporting and submission goals on
time to each other, the agency, to local
and state organizations and to HUD,
the agency created a Web-enabled
electronic Master Calendar. Since
the inception of the program in June
2009, the agency has recorded a 99.5
percent completion rate of all agency
related tasks and reports.
Mr. William Rhodes
Director of infromation Technology
Housing Authority of the City of San
Buenaventura
995 Riverside Street
Ventura, CA 93001-1636
(805) 648-5008 EXT 242
FAX: (805) 643-7984
[email protected]
Mr. John R. Garcia
Director of Resident Relations
Housing Authority of the City of San
Buenaventura
995 Riverside Street
Ventura, CA 93001-1636
(805) 648-5008 | FAX: (805) 643-7984
[email protected]
colorado
45 :: Broadway East
Community*
Boulder Housing Partners was one
of the first housing authorities in the
nation to test a model in which public
housing could be converted from an
unreliable and insufficient asset to
a financially feasible, environmentally friendly, service-enriched asset.
Among the primary innovations are the
ability to serve the same demographic
as served in public housing and to
offer the families a broad range of
services, highlighted by the guarantee
of a college, or equivalent, scholarship
to every child who graduates from high
school.
Mr. Lindsey Moss
Planning Assistant
Boulder Housing Partners
4800 North Broadway
Boulder, CO 80304
(720) 564-4642 | FAX: (303) 544-9553
[email protected]