“Like” us on
January 2014
Contact Information
IIA Chattanooga Area
P.O. Box 350
Chattanooga, TN 37402
Conflict Resolution Mini Seminar and Luncheon
February 11, 2014
8:30a.m. to 11:30a.m. – Seminar @ PDRS Offices (see flyer on pg 2)
Noon to 1:00p.m. – Luncheon @ TerraMae Bistro
Meghan Petty
[email protected]
Pam Swinney
Vice President
Seminar and Luncheon $150 for members; $175 for non-members
Seminar limited to 15 participants
Luncheon only $20 for members; $22 for non-members
For reservations, please respond to Stacy Yakimowich 423-763-4348 or
[email protected] by February 7th.
[email protected]
Speaker: Carol Berz—Councilwoman and Mediator
Misty King
[email protected]
706.278.9491 ext. 2107
Stacy Yakimowich
Carol Berz is the Chief Executive Officer of Private Dispute Resolution Services, LLC, a mediation
services and training organization headquartered in Chattanooga, Tennessee, and serves as a
Chattanooga City Councilwoman representing District 6. As a City Councilmember, Dr. Berz chairs
the Budget and Finance committee.
A civil and family mediator, Dr. Berz is listed by the Supreme Court of Tennessee as a Rule 31 Neutral and Trainer in General Civil and Family Mediation and as a Trainer in the special circumstance
of Domestic Violence. In addition, Dr. Berz does extensive teaching in both the public and private
sectors regarding mediation, law and ethics, and collaborative problem-solving in the areas of
health care, labor/management issues and government relations.
Dr. Berz is a graduate of Leadership America in Washington, D.C., and is a former President of the
Board of Directors, and life member of, the Moccasin Bend Girl Scout Council. The Knoxville Bar
Association Mediation Section and the National Association of Social Workers, where she serves as
a mediator for the national organization.
Points of Interest
Dr. Berz studied liberal arts at Emory University and human service administration at the University
of Tennessee, Chattanooga. Her master’s degree in social policy was completed at the University
This year most of our events of Tennessee, Knoxville; her law degree was completed at the Nashville School of Law; and her
doctorate in social policy was completed at the University of Tennessee, Knoxville, in cooperation
will be held at TerraMae
with Bryn Mawr College. In addition, Dr. Berz is a graduate of the Program on Negotiation at HarAppalachian Bistro. Free valet vard Law School’s Insight Initiative Summer Learning Forums.
parking is available at the
front door. Meetings will be
held in the Library.
120A East 10th Street
Chattanooga, TN 37405
February 11th
Conflict Resolution for Auditors—
Mini-Seminar and Luncheon
March 11th
Decision making with Data
Ph: 423.710.2925
- Erran Persley
March 28th
Data Analysis Seminar
IIA - The Chattanooga Area Chapter
January 2014
IIA - The Chattanooga Area Chapter
January 2014
eLearning Opportunities from the IIA
The IIA's eWorkshops are interactive, multi-day online training sessions on popular topics such as social media, marketing the
audit function, and internal audit legal services. The delivery structure of eWorkshops allows you to attend one or more of the
stand-alone weekly sessions on specific subjects within the main topic area. Scheduled topics in 2014 include CIA Prep, Ethics,
Fraud, Lie Detection, Leadership Skills, and Cybersecurity.
Upcoming eWorkshops are listed below.
February 24, 2014 / February 25, 2014
Lie to Me: Interview Essentials through Linguistic Lie Detection
Details and registration
March 3, 2014 / March 4, 2014
Powerful Tips to Pass the 3-Part CIA Exam
Details and registration
Details and registration
Now celebrating its 36th year as the essential experience for CAEs!
2014 General Audit Management Conference
March 24–26, 2014
Hilton Orlando Bonnet Creek / Orlando, FL, USA
IIA - The Chattanooga Area Chapter
January 2014
Prepare to Pass the NEW 3-Part CIA Exam
The Certified Internal Auditor® (CIA®) exam has transitioned from a 4-part exam to a 3-part exam effective July 1,
2013. Emory Continuing Education now offers a facilitator-led course to help CIA candidates prepare to pass the
new exam, based on the updated and enhanced IIA’s CIA Learning System ®.
3-Part CIA Review Classes Coming January 25th!
Emory Continuing Education will be partnering with The IIA to offer
CIA review classes starting January 25th, 2014 using The NEW IIA’s
CIA Learning System for the 3-part CIA exam (version 4.0). Our expert
instructor will lead you through the entire global CIA exam syllabus in
a structured and interactive blended learning environment to ensure you
understand and can apply the critical CIA topics.
New Course Materials
The IIA’s CIA Learning System has been updated and enhanced to teach the entire 3-part CIA exam syllabus. These
study tools are now more customized, convenient and mobile so you can make the most of your valuable study time.
NEW! Create a customized SmartStudy™ plan based on your areas of strength and weakness.
NEW! Updated study materials contain 20% new content and teach the entire 2014 3-part CIA exam syllabus.
NEW! Travel light and access your reading materials via your e-reader device.
NEW! Study on-the-go with interactive online study tools that are optimized for your mobile device.
Upcoming Course Dates
The following courses are available at Emory Continuing Education – Alpharetta Location:
Emory Continuing Education’s New 3-Part CIA Exam Review
1/25 (Online) 9am-12pm
2/7 and 2/8 (in-classroom) 9am-5pm
3/1 (online) 9am-12pm
3/14 & 3/15 (in-classroom) 9am-5pm
4/5 & 4/12 (online) 9am-12pm
4/25-26 & 5/2-3 (in-classroom) 9am-5pm
Part 1: Internal Audit Basics: $795*
Part 2: Internal Audit Practice: $795*
Part 3: Internal Audit Knowledge Elements: $1590*
*IIA Members receive a 10% discount off tuition for each part
Tuition includes all courseware and online access
Whether you are a CIA candidate, a manager seeking training for your staff, or a student just starting out, The IIA’s CIA
Learning System course can help you accomplish your certification and professional development goals.
For more information or to register, please contact:
Doug Solomon 404-712-4881 <[email protected]>
IIA - The Chattanooga Area Chapter
January 2014
There are many reasons to obtain an official IIA certification designation. Whether it's the hallmark designation of internal audit — the Certified Internal Auditor® (CIA®) designation — or one
of our four specialty industry certifications, obtaining a certification is professionalism defined.
IIA certification elevates your standing in the audit community, boosting your career opportunities
and earning you increased credibility and respect within the profession and your organization.
The Chattanooga Area IIA Chapter has partnered with Gleim Publications to ensure your success
on the CIA exam! Working together, we will provide you the necessary study tools to prepare for
this difficult exam.
Gleim has been preparing candidates for success with their extensive self-study course for the CIA
exam for over 30 years! The Gleim Review System enables you to identify your weak areas so you
know where to focus your efforts and GUARANTEES that you will pass each exam part the first
time. Our goal is that you achieve success while minimizing your frustration, cost, and time.
As a member of the chapter, you are eligible for 20% off all Gleim's CIA Review materials, as well
as Gleim CPE. To take advantage of the reduced prices, please contact our chapter representative,
Melissa Leonard. By phone: (800) 874-5346, Ext. 131 By email: [email protected] By
fax: (888) 375-6940, Attn: Melissa Leonard
Visit gleim.com/cia for more information on the CIA Exam or how Gleim can help you pass.
The IIA Research Foundation Report provides timely information on how The Foundation is
impacting the profession through research, studies, educational products, initiatives, and
grants. Read our current and archived issues.
Disputes in our professional lives are a regular occurrence. The challenge is to determine
the best way to address problems without spending inordinate amounts of time, energy
and money – and at the same time maintain sanity. Everyone has his/her definition of the
costs of conflict – lost productivity, strained relationships, lost trust are but a few – and yet
we seem to cling to old ways of solution. Experience has demonstrated that when
disputes are resolved through a collaborative process, costs are reduced and internal and
external relationships are preserved. Energy and resources are focused on settling the
matter in a cost-effective and time efficient manner that is confidential, meets legal muster
and is lasting. This seminar will offer for your consideration alternative approaches to
dealing with and managing conflict in the workplace.
Introduction and Course Overview
a. Participant Goals
b. The Concept of “Filter Thinking” and the Myth of Neutrality
About Conflict
a. The Causes
b. The Costs
c. The Fixes
About Resolution
a. Traditional Approaches: Fault-Based
b. Alternative Approaches: Solution-Based
The Impact of Collaborative Problem-Solving
a. Current Behavior Assessment
b. Verbal and Non-Verbal Communication
c. Active Listening
Real-World Application