The 16 East African Banking School

th
The 16 East African Banking
School
SUSTAINING RELEVANCE AND CREATING
VALUE IN A COMPETITIVE FINANCIAL
SERVICES ENVIRONMENT
Host :
The Tanzania Institute of Bankers
Venue: Julius Nyerere International Convention
Centre, Block 10, Shaaban Robert Street,
Dar es Salaam,Tanzania
Dates: 1st – 5th August 2016
INTRODUCTION
The East African Banking School is a Regional Conference organized jointly by the Institutes of
Bankers in Kenya, Tanzania and Uganda.
The Banking School serves as a forum where bankers from the region discuss a range of issues that
impact on their careers and financial services in general. It is an opportunity for learning, interaction
and networking with colleagues and experts from across the region and beyond.
THE SCHOOL’S OBJECTIVES
The major objective of the School is to raise the level of knowledge, competence, professionalism,
integrity, trust and confidence in delivery of financial services, among the participants by:
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(i)
bringing together employees, employers and experts within the financial services to bridge the
communication gap, promote co-operation, interaction and networking, exchange ideas and
seek solutions to similar challenges within our respective economic and banking sectors in the
region,
(ii)
updating their knowledge on the principles and practice of modern banking and finance,
(iii)
making them aware of, and appreciate the wider issues with which they have to deal with and
acquiring knowledge and skills appropriate to cope with their increased responsibilities,
(iv)
enhancing their confidence by participating in discussion groups,
(v)
helping them meet the current challenges facing banking and financial services, and
(vi)
contributing to the development of highly skilled, professional and competent bankers in the
region.
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THEME
The Theme for this year’s Banking School is “Sustaining Relevance and Creating Value in a
Competitive Financial Services Environment”.
The delivery of quality financial services is critical given the growing level of competition in a highly
technological and globalized environment. In order to remain relevant and maintain a competitive edge,
banks and other financial services providers must be creative and adopt appropriate strategies in their
service delivery. Innovative marketing strategies, product and service diversification, customer care
and application of appropriate IT solutions are critical.
The Theme for this year’s Banking School has been deliberately chosen to inform participants on how
banks and financial institutions can remain relevant by creating value in their business operations.
THE SCHOOL’S PROGRAMME CONTENT
Based on the above Theme, the following sub-themes have been identified as some of the key
components in “Sustaining Relevance and Creating Value” by banks and financial institutions in their
business operations.
1.
Human Capital Development for Financial Services.
The human resource is the most important factor in organizational effectiveness. Ultimately
all work, processes and systems in any organization (including automated ones) will be carried
out by people.
For banks and financial institutions to succeed, effective utilization of the human capital is most
critical. Competent, well trained and skilled staff are key to business success and survival. This
requires a sound Human Resource Strategy. Therefore, to achieve their objectives, banks and
financial institutions must put in place strategies and policies that ensure their human capital is
well developed and optimally utilized.
This paper will discuss the importance of having a sound human resource strategy for banks
and financial institutions. It will highlight the modern approach to Human Capital Management
that ensures organizational effectiveness.
2.
Customer Service Excellence in Financial Services
Given the growing level of competition and customer sophistication, the biggest challenge
facing banks and other financial services providers is not only to satisfy and retain their existing
customers but also to attract new ones. Today’s bank customers are well informed and
selective. They are aware of their needs and very sensitive to market trends. They can quickly
and easily compare services offered by different providers and make quick decisions. This
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calls for focused customer care and quality service. Customer Service Excellence therefore,
has become a major focus for most banks and financial services providers.
This paper will highlight the current practices of customer service excellence employed by
banks and financial services providers.
3.
Strategic Marketing in Financial Services
Due to technological advancement and the rapid pace of change in business operations,
increasing competition and emerging markets, banks and financial institutions are compelled to
continuously review their marketing strategies. To create a competitive edge and remain
profitable, it is necessary for banks and financial services providers to understand the market in
which they operate and develop winning marketing strategies.
This paper will discuss the important role strategic marketing plays in financial services.
4.
Product and Service Innovation in Financial Services
Banks and financial institutions must be creative in their product development and service
delivery in order to satisfy the needs of today’s informed and sophisticated customers. Product
and Service Innovation therefore, is increasingly becoming a major factor in the sustainability of
banking business. To compete successfully, banks and other financial services providers must
continuously develop new products and services.
This paper will discuss current techniques employed in sound product and service innovation
championed by successful banks and financial institutions.
5.
Staying Ahead of the Competition
Banks and Financial Institutions are operating in a highly competitive and challenging
environment. Unlike a few decades ago when banks and financial institutions had a
guaranteed customer base, these institutions now not only have to fight for the available
customers, but also face competition from non-traditional banking institutions such as
telephone companies, supermarkets, retailers, computer companies and others.
The increasing pace of competition, the changing regulatory framework and improved
information systems are also putting powerful pressures on banks and financial institutions to
design and develop appropriate strategies for survival. The increase in competition has
eliminated any borders that originally existed among the various players.
This paper will examine the underlying factors in financial services competition and how banks/
financial services providers employ appropriate survival strategies to remain ahead of the
competition.
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6.
Adding Value through Financial Inclusion
Financial Inclusion is a concept associated with extending financial services to a large segment
of the society that is excluded from the formal banking system. Financial services providers
have realized that there is great potential in the unbanked population and are now increasingly
reaching out to this segment.
This paper will explore the current trends and prospects of financial inclusion in the region. It
will also discuss the current strategies and innovative financial solutions being employed by
successful banks and other financial services providers.
7.
ICT as a Competitive Tool in Financial Services
Information and Communication Technology (ICT) is now an integral part of financial services
delivery. Banks and other financial services providers are using ICT to attract customers in
both traditional and non-traditional markets. Only those financial services providers that are
able to leverage on the capabilities and opportunities presented by the changing technological
environment will be well positioned to maintain a distinct competitive advantage.
This paper will highlight the current trends in ICT and its impact on financial services.
8.
Outreach Programme: Leadership and Team Building in Financial Services
A good Human Resource (HR) Strategy must include focused leadership and building strong
teams in organizations. A dynamic organization such as a bank or financial institution must be
structured in specialized units or departments to maximize performance and achieve desired
goals. Therefore, creating high performing teams that will deliver exceptional results is a major
objective for every bank / financial institution.
This will be a highly practical presentation (with role plays) by experts in team building
techniques and will provide relevant insights into the behavioural processes through which
teams evolve in business organizations and the specific behavioural factors required to
institutionalize a “team culture” in a bank / financial institution.
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PARTICIPANTS’ PROFILE
The East African Banking School is a learning, interactive and networking forum, intended to provide
professional exposure to as many financial services’ employees as possible. All staff ranging from the
level of officers to senior managers are eligible to attend. Management trainees and other cadres of
staff with high potential are also eligible participants.
The school is particularly useful - but not limited - to personnel with the following roles;
•
Senior Managers
•
Officers and Managerial Cadre in branches.
•
Customer Service, Marketing and Selling, Business Development / Promotion and Corporate
Affairs/Public Relations.
•
Operations, Accounting and Finance.
•
Audit Inspection and Internal Control.
•
Credit, Risk and Relationship Management.
•
Central Banking and Deposit Protection Fund Boards.
•
SACCOs Operations, National Social Security Fund Operations, Retirement Benefits Authority
Operations, etc.
•
Agricultural/Rural Finance, Micro-Finance, etc.
•
Taxation and Revenue Collection Operations, etc.
•
Dealing and Treasury Management.
•
Training and Human Resources.
•
Compliance and Legal Officers,
•
Management Trainees.
SCHOOL’S VENUE
The 2016 East African Banking School will be held at the Julius Nyerere International Convention
Centre in Dar es Salaam, Tanzania.
PARTICIPATION FEE
Participants shall pay USD.800 (US Dollars Eight Hundred Only) to cover tuition, course material/notes,
coffee/teas, lunches, farewell dinner and one day’s accommodation outside Dar es Salaam during a
Team Building session. Participants from Tanzania shall pay in Tanzanian Shillings, i.e. Tzs.1,760,000
(Tanzania Shillings One Million Seven Hundred Sixty Thousand Only).
VISA REQUIREMENT
There are no Visa requirements for people from East African Community member states (Burundi,
Rwanda, Kenya, Uganda and South Sudan). However, participants from other Countries should check
with the Tanzania Embassy in their respective countries if they need Visa to enter Tanzania.
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Vaccination Certificate
All participants are required to carry their current Vaccination Certificates and Passports.
ACCOMMODATION
Participants not residing in Dar es Salaam will arrange for their own accommodation. A list of hotels in
Dar es Salaam and their accommodation rates has been provided for delegates to make their choices
and book directly with the respective hotels. The Tanzania Institute of Bankers will make reservation
for delegates on request.
Besides accommodation, participants are also responsible for their own transport to and from Dar es
Salaam, dinner and personal/out of pocket expenses, taxis and transport to and from the School’s
venue. Airport Pick-up / drop will be arranged for those who advise their Flight Details, in time.
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HOSTS’ AND SPEAKERS’ PROFILES
HOST
Cashmir J. Nyoni
Executive Director
The Tanzania Institute of Bankers
Mr. C. J. Nyoni is the Executive Director of
the Tanzania Institute of Bankers. He has
the responsibility of enhancing banking
professionalism in Tanzania through offering
professional banking courses as well as
overseeing continuing banking education
for staff in banks and financial institutions in
the country. He has oversight in formulating
policy, training designs, ethical conduct and
professional development matters for all banks
and financial institutions in Tanzania as well as
networking with other Institutes of Bankers in
Eastern and Southern Africa and West Africa
under the Alliance of the African Institutes of
Bankers.
Mr. Nyoni has more than 30 years of experience
in the area of Human Resources Management.
Of these, 10 years were spent as a management
trainer at one of Tanzania’s leading Management
Development
Institutions
(Institute
of
Development Management, (IDM) Mzumbe) now
Mzumbe University. Between 1988 and 1999
he has held the position of Human Resources
Director in three major banks in the country to
1999 viz. Tanzania Housing Bank (1988-1992),
the National Bank of Commerce (1992-1994),
and The Bank of Tanzania (1994-1999).
Mr. Nyoni has an M.A. (University of Manchester,
U.K. 1978).
Post-Graduate Diploma in
Development (University of Cambridge,
U.K. 1976) B.A. Hons. Management and
Administration (University of Dar es Salaam,
1972).
Mr. Nyoni currently serves as the Vice-Chairman
of the Governing Council of the Institute of
Accountancy, Arusha.
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CO - HOST
Stephen Anjichi
Executive Director
The Kenya Institute of Bankers
Stephen Naman Anjichi is currently, Executive
Director of the Kenya Institute of Bankers –
the only Professional Body and Educational
Institution affiliated to the Banking Industry
in Kenya. As Chief Executive Officer (CEO),
reporting to the Board/Council, Mr. Anjichi
is actively involved in the formulation and
implementation of Institute’s policy on education
and training for financial services in Kenya. He
is further responsible for the day to day coordination and management of the Institute’s
educational and training programmes. In this
regard, Mr. Anjichi is directly responsible for the
establishment and management of appropriate
administrative and operational procedures fit
for running a professional banking Institute.
Prior to joining the Institute in 1997, Mr.
Anjichi had worked (1980 – 1991) upto Senior
Managerial Level for three International Banks
in Kenya; Standard Chartered Bank, Citibank
N.A. and First National Bank of Chicago. From
1992 – 1996, Mr. Anjichi undertook a number
of Consultancy Assignments with UNDP and
Women’s World Banking in Kenya, Tanzania
and U.S.A.
Mr. Anjichi is a Graduate of the University of
Nairobi, and holds a 2nd Class Honours Degree
in Commerce (B.Com). He is a Fellow of the
Kenya Institute of Bankers (FKIB). He has
attended several International Programmes
in Banking and Financial Management (in
London and New York). Stephen Anjichi is also
a Graduate of the Prestigious Alliance High
School, Kikuyu where He was School Captain
(Head Student) in 1975. Mr. Anjichi is married
and has Children.
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CO - HOST
Anthony Mulindwa is currently Chief Executive
Officer of the Uganda Institute of Banking &
Financial Services. Prior to taking up this role,
Anthony had a mixed banking career spanning
over twenty years during which he held roles
at Stanbic Bank and the former Uganda
Commercial Bank in the areas of retail banking,
credit operations, business development and
corporate & Investment banking. Anthony
holds an MSc. in Agricultural Economics from
Makerere University Kampala and is a Fellow
of the Uganda Institute of Bankers. Anthony‘s
other interests include developments studies
(inter disciplinary approach ) and philosophy.
Anthony Mulindwa
Chief Executive Officer
Uganda Institute of Banking and Financial
Services
SPEAKER
David K. Mutaka
Head, Learning & Development
Stanbic Bank, Uganda
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David is a creative business and Leadership
transformation enthusiast with over 10 years’
experience in Human Capital Management in
the Financial services Industry. He has held roles
as the Manager Shared Services for Standard
Chartered Bank, Head Human Resources,
Ecobank Uganda Ltd and his last role as the
Senior Human Capital Business Partner for the
Corporate & Investment Banking business at
Stanbic Bank Uganda. He has vast experience
in leading transformational change, building
high performance and engagement culture
and Human Capital Strategic planning. He is
passionate about Leadership and Executive
coaching & mentoring and as a result has
positively influenced performance for senior
leaders over the years in the organisations he
has worked.
In his free time David is passionate about
Rugby and public speaking. He represented his
country both as Rugby player and a Coach at
the Rugby Sevens World Cup for the Women’s
team in 2009. David loves to inspire others,
continuously learn and share knowledge.
SPEAKER
Joseph Iha
Managing Director
Equity Bank Tanzania Limited
Joseph Iha is an accomplished career banker
with over 17 years of banking experience
across the East Africa region having worked
in Kenya, Uganda and Tanzania in senior
positions. He is currently the Managing Director
of Equity Bank Tanzania Ltd, a subsidiary of
Equity Group Holdings Ltd. He started Equity
Bank in Tanzania as a greenfield startup and
has seen it grow to become a strong mid tier
bank with 14 branches and 380 employees in
four years. Prior to joining Tanzania, he was in
the Executive Leadership team that pioneered
the entry of Equity Bank Uganda through
acquisition of Uganda Microfinance Ltd and
converting it to a fully-fledged commercial bank
with 40 branches.
He is an all rounded banker with specific
areas of interest being strategy execution,
banking operations, corporate banking, risk
management and Leadership & change
management.
He has worked at Equity bank for the past 11
years in various capacities and prior to joining
Equity bank, he worked for Co-operative Bank
of Kenya for 6 years.
He is a graduate of Accounting and Mathematics
from the University of Nairobi and a Post
graduate Advanced Management Program at
Strathmore/IESE Business School-Barcelona
Spain.
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SPEAKER
Israel Chasosa
Managing Director
Akiba Commercial Bank Tanzania Ltd.
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Israel Chasosa is a career banker with over 35
years in the banking industry. He started his
banking career in Zimbabwe where he worked
for a commercial bank, Zimbabwe Banking
Corporation. He was transferred to Botswana
in 1990 under the same group but later on
joined First National Bank for three years
before coming back to Zimbabwe in 1997. He
then joined First Merchant Bank, a leading
corporate and investment bank which later
became African Banking Corporation. He was
seconded as Managing Director to the Group’s
Malawi operations for two years from 2003. In
2005, he was transferred to Tanzania as the
Managing Director and worked for 6 years.
He resigned in 2011 and was the co-founder
of Amana Bank (the first fully fledged Islamic
bank) and left the bank in 2014. In April 2015
he was appointed Managing Director of Akiba
Commercial Bank PLC, a leading microfinance
bank.
Israel has worked with many small and medium
sized companies as well as corporates in his
career. He has also worked in various countries
and attended various courses and participated
in seminars related to his employment. He is
using his knowledge gained over the years to
assist and promote micro, small and medium
sized companies in his current role at Akiba
Commercial Bank. He strongly believes that
small and medium sized companies have a big
role to play in uplifting livelihoods and, wealth
and employment creation.
SPEAKER
Ineke Bussemaker is the CEO for NMB Plc
(National Microfinance Bank) in Tanzania since
May 2015.
Contrary to what the name suggests, NMB is
the largest retail bank in Tanzania, with over 175
branches, 2 million customers and total assets
of more than USD 2 bln. The bank offers the
full scope of banking services to consumers,
farmers, micro enterprises, SME’s , corporates
and the Government in Tanzania.
Ineke Bussemaker
Chief Executive Officer
National Microfinance Bank PLC.
Ineke has been an international banker for over
30 years and started her career in banking
after her MBA degree with a focus on business
computing. Her experience covers corporate
banking, country management, transaction
banking and e-business. Prior to joining
NMB, she has worked for Rabobank, Citi
and ABNAMRO bank across four European
countries: the Netherlands (home country), UK,
Ireland and Denmark.
Her focus on banking has always been
innovation and especially how modern
technology can support the development of
customer friendly new products and services.
Financial inclusion is of particular importance
in African countries and mobile banking and
payments will make the difference.
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SPEAKER
Dr. Joseph O. Witts
Director of Alternative Banking
Channels
CRDB Bank Plc
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Dr. Joseph O. Witts is currently a Director
of Alternative Banking Channels at CRDB
Bank PLC with over 20 years of banking
experience. He is responsible for development
of alternative business and delivery channels
and management of non-branch based delivery
channels. Prior to his current role, Dr. Witts has
held different roles as Director of Retail Banking,
Director of Retail Clients and Marketing, and
Principal Internal Auditor at CRDB Bank PLC.
He also worked for Citibank Tanzania as Head
of Internal Control Department and Branch
Operations Manager.
Dr. Witts holds a Doctoral (PhD) Degree in
Business Administration from Walden University,
Minneapolis, MN. He also holds a Master’s
Degree in Entrepreneurship and Enterprise
Development (MEED) from the University of
Dar es Salaam, Tanzania and is a Certified
Public Accountant – CPA (T). He also holds
an Advanced Diploma in Certified Accountancy
from Mzumbe University, Tanzania. Dr. Witts
has attended several Executive Management
Development Programmes in South Africa and
Canada.
SPEAKER
Elvis Narzis Ndunguru
Head of Business Banking and SMEs
NBC Bank Limited
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Elvis Narzis Ndunguru is currently the Head
of Business Banking and SMEs at NBC Bank
Limited. He is responsible for maintaining
portfolio credit quality, development of new
products, marketing of Business Banking
and SME products and influencing service
standards so as to achieve profitability targets.
Prior to his current role, he has worked in
various capacities including Chief of Staff and
Strategy, Head of Control, Head of Collections
and Recoveries, Manager Policy, Governance
& Risk and Credit Compliance Officer – all at
NBC Bank Limited. He started his career in
banking with Citibank Tanzania in 2007. He
also worked for Deloitte & Touché as Senior
Associate.
Elvis holds a Bachelor of Commerce (B.Com)
Degree in Accounting from the University of
Dar es Salaam where he emerged the best
student in Audit and Investigations. Elvis is a
Chartered Certified Accountant (ACCA) and
has attended several local and international
training programmes.
SPEAKER
Dr. Matunda Nyanchama
Managing Consultant & Director
Agano Consulting
Matunda Nyanchama, Ph.D, CISSP has
more than 17 years’ experience in ICT Risk
Management (mainly information security and
IT governance) in consulting, corporate and
teaching. He is the Managing Consultant and
Director at Agano Consulting Inc. and Agano
Consulting (K) Ltd. He has worked in various
capacities including Delivery Project Executive
(DPE) and Senior Program Manager at IBM
Global Services with responsibilities for service
delivery for outsourced contracts. Previously
he held positions as Delivery Manager of
Security, Privacy and Identity Management
consulting.
Dr Nyanchama has designed and taught
university courses in IT security, including in the
Masters of Strathmore University (Kenya) and
in the Information Technology Security (MITS)
programme of the University of Ontario Institute
of Technology (UOIT), Ontario, Canada. This
is in addition to design of computer sciencerelated courses for the University of Toronto and
Sheridan College in Canada. He has carried
out assignments including setting up security
operation centres, training in risk management
and audit, risk assessments, ICT and critical
infrastructure. He is also renowned speaker in
the ICT and Information Security Management
events across the world in addition to being
an regular instructor on a number of courses
such as Certified Information Systems Security
Professional (CISSP). This is in addition to
consulting and teaching in areas such as
cybercrime and digital forensics, business
continuity and enterprise risk management.
Dr Nyanchama holds masters and doctoral
degrees in computer science and an
undergraduate electrical engineering degree.
He is a certified information systems security
professional (CISSP). He has presented on
many subjects on security and written about
information security metrics. Dr. Nyanchama
has published a number of security management
papers, including co-authoring a chapter in the
Information Security Management Handbook
the reference guide for CISSP.
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Matunda is also listed in the Who is Who in
Black Canada, 2011 edition. He is an active
member in the African Diaspora community
and a featured speaker in a number of events.
RECOMMENDED HOTELS
Hotel
Hotel Raha Tower
Bibi Titi Road
Tel:
+255 22 2120701
Fax: +255 22 2120700
Mobile: +255 688 462500
Room
Rate
(USD)
Standard Room
Standard Double Room
Executive Suite
70
85
90
E-mail: [email protected]
Website: www.hotelrahatower.com
Standard Pool Facing Room
Ocean View Club
Executive Suite
Ocean View Suite
Supplement for double occupancy
135
145
E-mail [email protected]
Website: www.rainbow-hoteltz.com
Single Room
Standard Room (Single)
Standard Double Room
Twin Room
Deluxe Double Room
Apartment (one bedroom)
Apartment (2 bedroom)
45
55
65
90
90
120
150
Riki Hill Hotel
Kipata Street
Tel:
+255 22 2181820, +255 22 2181702-4
Fax:
+255 22 2181705
Single (C/Fan)
Single (AC)
Double (AC)
Twin (AC)
New Africa Hotel (1993) Ltd.
Azikiwe Street / Sokoine Drive
Tel:
+255 22 2117050, +255 22 2117051
Caroline Mushi: +255 715 350142
200
20
E-Mail: [email protected]
Website: www.newafricahotel.com
Rainbow Hotel
Morogoro Road
Tel:
+255 22 2120024, +255 22 2120028
Mobile: +255 754 261314, +255 654 553513
36
48
54
66
E-mail: [email protected]
Website: www.rikihotel.com
Standard Room (Single)
Standard Double Room
Executive Room (Single)
Executive Room (Double)
Standard Deluxe (Single)
Standard Deluxe (Double)
Deluxe Room (Single)
Deluxe Room (Double)
Suite (Single)
Suite (Double)
Hotel Nikko Tower
Aggrey / Jamhuri Street
Tel:
+255 22 2137936 / 7 / 8
Cell: +255 685 645 566, +255 762 645 566
E-mail: [email protected]
Website: www.hotelnikkotowers-tz.com
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8
81
99
93
111
112
130
125
143
149
167
Hotel
Room
Heritage Motel
Bridge / Kaluta Street
Tel:
+255 22 2117471
Fax: +255 22 2121509
E-mail: [email protected]
Website: www.heritagemotel.co.tz
Rate
(USD)
Single Room
Standard Room (Single)
Standard Room (Double)
Twin Room (Double)
Twin Room (Triple)
Deluxe Room
60
80
85
85
90
90
Standard Room (Single)
140
Superior Room
Deluxe Room
Junior Suite
Extra person will be charged USD 35
per night
96
112
134
(Tourism Development Levy USD 1.50 per night)
Ramada Encore
Ghana Avenue
Tel:
+255 22 2343434
Fax: +255 22 2343534
E-mail: [email protected]
Website: www.ramadaencoredar.com
(Tourism Development Levy USD 1.50 per night)
Golden Tulip Dar es Salaam City Center Hotel
Jamhuri Street
Tel: +255 22 2129351
E-mail: [email protected]
[email protected]
Website: www.goldentulipdarcitycenter.com
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9
The 16th East African Banking School
“Sustaining Relevance and Creating Value in a Competitive Financial
Services Environment”
PROGRAMME
DAY ONE: 1ST AUGUST, 2016
08.00 – 08.30 a.m.
Arrival and Registration
(All delegates and invited Guests/Speakers – Formal Attire, Dress Skirt/Suit)
Time
08.30 – 08.45 a.m.
Facilitator
and Mr. Cashmir J. Nyoni
Executive Director, Tanzania Institute of
Bankers
08.45 – 09.00 a.m.
Welcome Address.
Mr. Cashmir J. Nyoni
Executive Director, Tanzania Institute of
Bankers
09.00 – 10.00 a.m.
Official Opening and Key Note Address. Governor
Bank of Tanzania
GROUP PHOTOGRAPH
10.00 – 10.30 a.m.
HEALTH BREAK
10.30 – 11.15 a.m.
Human Capital Development for Mr. David K. Mutaka
Financial Services.
Head, Learning & Development, Stanbic Bank
Uganda
11.15 – 12.00 noon
Group Breakouts to Discuss Presentation Team Leaders
/ Lessons Learnt and Questions.
12.00 – 01.00 p.m.
Group feedback and Speaker’s response Mr. David K. Mutaka
in plenary.
Head, Learning & Development, Stanbic Bank
Uganda
01.00 – 02.00 p.m.
LUNCH
02.00 – 02.45 p.m.
Customer Service Excellence in Mr. Joseph Iha
Financial Services.
Managing Director, Equity Bank Tanzania Ltd.
02.45 – 03.30 p.m.
Group Breakouts to discuss Presentation Team Leaders
/ Lessons Learnt and Prepare Questions.
03.30 – 04.30 p.m.
Group Feedback and Speaker’s Mr. Joseph Iha
Response in Plenary.
Managing Director, Equity Bank Tanzania Ltd.
04.30 – 05.00
HEALTH BREAK
END OF DAY ONE
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Session
Opening Remarks, Briefing
Introductions.
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DAY TWO: 2ND AUGUST 2016
Time
Session
Facilitator
Tanari Trust, Nairobi - Kenya
Team Building
Presentations
DAY THREE: 3RD AUGUST 2016
Team Building
Tanari Trust, Nairobi - Kenya
Exercises
DAY FOUR: 4TH AUGUST 2016
08.30 – 09.15 a.m.
Strategic
Services.
09.15 – 10.00 a.m.
10.00 – 10.30 a.m.
10.30 – 11.30 a.m.
11.30 – 12.15 p.m.
12.15 – 01.00 p.m.
Marketing
Financial Mr. Israel Chasosa
Managing Director, Akiba Commercial Bank
Tanzania Ltd.
Group Breakouts, Lessons Learnt and Team Leaders
Questions.
HEALTH BREAK
Group Feedback
Response.
Speaker’s Mr. Israel Chasosa
Managing Director, Akiba Commercial Bank
Tanzania Ltd.
Product and Service Innovation in Ms. Ineke Bussemaker
Financial Services.
Chief Executive Officer, National Microfinance
Bank PLC.
Group Breakouts, Lessons Learnt and Team Leaders
Questions.
01.00 – 02.00 p.m.
LUNCH
02.00 – 03.00 p.m.
Group Feedback
Response.
03.00 – 03.45 p.m.
03.45 – 04.30 p.m.
04.30 – 05.30 p.m.
05.30 – 06.00 p.m.
in
and
and
Speaker’s Ms. Ineke Bussemaker
Chief Executive Officer, National Microfinance
Bank PLC.
Staying Ahead of the Competition.
Dr. Joseph O. Witts
Director of Alternative Banking Channels,
CDRB Bank PLC, Tanzania
Group Breakouts, Lessons Learnt and Team Leaders
Questions.
Group Feedback and Speaker’s Dr. Joseph O. Witts
Response.
Director of Alternative Banking Channels,
CDRB Bank PLC, Tanzania
HEALTH BREAK
END OF DAY FOUR
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11
DAY FIVE: 5TH AUGUST 2016
08.30 – 09.15 a.m.
09.15 – 10.00 a.m.
10.00 – 10.30 a.m.
10.30 – 11.30 a.m.
11.30 – 12.15 p.m.
12.15 – 01.00 p.m.
01.00 – 02.00 p.m.
02.00 – 03.00 p.m.
03.00 – 03.45 p.m.
03.45 – 04.15 p.m.
04.15 – 05.00 p.m.
07.00 p.m.
21
Adding Value
Inclusion.
Through
Financial Mr.Elvis Ndunguru
Head of Business Banking & SMEs, NBC Ltd,
Tanzania
Group Breakouts, Lessons Learnt and Team Leaders
Questions.
HEALTH BREAK
Group Feedback and Speaker’s Mr.Elvis Ndunguru
Response.
Head of Business Banking & SMEs, NBC Ltd,
Tanzania
ICT as a Competitive Tool in Financial Dr. Matunda Nyanchama,
Services.
Director and Managing Consultant, Agano
Consulting Inc., Kenya
Group Breakouts, Lessons Learnt and Team Leaders
Questions.
LUNCH
Group Feedback and Speaker’s Dr. Matunda Nyanchama,
Response.
Director and Managing Consultant, Agano
Consulting Inc., Kenya
Summary and Evaluation of the School
Mr. Cashmir J. Nyoni
Executive Director, Tanzania Institute of
Bankers
Group Report on Evaluation and Team leaders and the CEOs of Tanzania,
Preparing of Communique by Group Kenya and Uganda Institutes of Bankers
Leaders.
HEALTH BREAK
Farewell Dinner, Official Closing and Certification
Formal attire, Dress, Skirt/ Suit
12
The 16th East African Banking School
1st – 5th August, 2016
REGISTRATION
Please complete this form in block letters and return by 22nd July 2016 accompanied by full payment of
US$ 800 or Tzs.1,760,000 by Bankers Cheque or Telegraphic Transfer to:
The Tanzania Institute of Bankers
10th Floor NIC Investment House, P. O. Box 8182 Dar es Salaam, Tanzania
Telephone: +255 22 2138663 / 2133350, Fax: +255 22 2112604
E-Mail: [email protected]
Telegraphic Transfer Details:
Beneficiary:
The Tanzania Institute of Bankers
Account number:
9120000365163 with Stanbic Bank (T) Ltd., Main Branch
P. O. Box 72647, Dar es Salaam, Tanzania
Swift Code:
SBICTZTX
If paying by cheque, please add another US$30.00 for bank charges. Alternatively, participants may
pay cash during registration at the commencement of the School on 01st August 2016.
Surname: (Mr/Mrs/Miss/Dr/Prof):
First and Middle Names:
Name by which delegate wishes to be called:
Name of Bank/Financial Institution:
Address
Tel No. (Bus/Office)
Mobile
22
Fax No.
E-Mail:
Signature
Designation
13
PROVIDING PROFESSIONAL SERVICES TO OUR MEMBER BANKS AND
PROVIDING PROFESSIONAL SERVICES TO OUR MEMBER BANKS AND
FINANCIAL INSTITUTIONS
FINANCIAL INSTITUTIONS
TH
ET
AN
ZA
NI
A
th Floor, NIC Investment House
10
Samora
Avenue/Mirambo Street
Samora
Avenue/Mirambo
Street
P. O. Box 8182
P.DAR
O. Box
8182
ES SALAAM,
TANZANIA
DAR ES SALAAM, TANZANIA
Telephone
: +255 22 2138663 / 2133350
Telephone
: +255 22 2138663 / 2133350
Fax
: +255 22 2112604
Fax
: +255 22 2112604
Email
[email protected]
Email
: : [email protected]
Website
:
www.tiob.or.tz
Website
: www.tiob.or.tz
OF
BANKERS
LEDGE AND INTEG
RIT
KNOW
Y
THE KENYA INSTITUTE OF BANKERS
th Floor,
KENYA
INSTITUTE OF BANKERS
6THE
Lyric House
th Floor, Lyric House
6
Kimathi Street
P.Kimathi
O. Box Street
73530 – 00200
NAIROBI,
P. O. BoxKENYA
73530 – 00200
Telephone
: +254 20 2160317 / 8076614 / 313070 / 313081
NAIROBI, KENYA
Cell
: : +254
73220864349
/ 707
339743, / 313070 / 313081
Telephone
+254
2160317
/ 8076614
Fax
: : +254
20 732
316350
Cell
+254
864349 / 707 339743,
Email
:
[email protected],
Fax
: +254 20 316350 [email protected]
Website
: : www.kib.co.ke
Email
[email protected], [email protected]
Website
:
www.kib.co.ke
THE UGANDA INSTITUTE OF BANKING & FINANCIAL SERVICES
Plot 10 Buganda Road
UGANDA
INSTITUTE OF BANKING & FINANCIAL SERVICES
P.THE
O. Box
4986
Plot 10 Buganda
Road
KAMPALA,
UGANDA
P. O. Box 4986 : +256 41 4233628/ 4349059 / 4255847 / 8
Telephone
KAMPALA, UGANDA
Fax
: +256 41 4234259/ 41 4255396
Telephone
+256 41 4233628/ 4349059 / 4255847 / 8
Email
: : [email protected]
Website
: : www.uibfs.or.ug
Fax
+256 41 4234259/ 41 4255396
Email
Website
:
:
[email protected]
www.uibfs.or.ug
14
23
14
E
UT
IT
ST
IN
THE TANZANIA INSTITUTE OF BANKERS
THE
TANZANIA
INSTITUTE
OF BANKERS
10th Floor,
NIC Investment
House