InboundRoaming Guide.indd

roaming on
our network
Getting the most from your mobile in the Isle of Man.
If you’re visiting our beautiful Island, this information guide tells you everything you need
to know about using your mobile phone.
Our network
Manx Telecom is the Island’s main telecommunications operator for landlines, mobiles
and Internet services. Our mobile network supports GSM, GPRS, 3G and HSDPA (‘3.5G’)
services, which operates over GSM 900 Mhz frequency, so your mobile will need to
work on this frequency or be a dual band GSM phone.
Coverage
Manx Telecom has the best coverage in the Isle of Man. Coverage is generally very good
with over 98% 3G coverage availability.*, except in some mountainous or remote areas.
Using your mobile
As long as your mobile operator has a roaming agreement with Manx Telecom, you’ll
be able to use your mobile while you’re in the Isle of Man. We have agreements with
300+ international operators. If you experience any problems, please contact your
operator, or pop into our store to see if your SIM card will work on the Isle of Man.
Making and receiving calls
When you switch on your mobile when arriving in the Isle of Man, you should select
Manx Telecom manually via your handset network settings - the display will usually
read ‘Manx Telecom Mobile’, ‘Pronto GSM’ or ‘Manx’, although some handsets may
display ‘234-58’ or ‘UK-58’ or ‘M’. When calling a landline or mobile outside the Island,
you’ll need to use the full international code. The same applies if you want to call the
mobile of someone from outside the UK who has travelled with you – your call will be
charged at the international rate.
Example calling codes for popular countries
USA
France Germany Australia Spain
UK
00 1 (555) 555-5555
00 33 (202) 944-6000
00 49 (713) 627 7770
00 61 2 6261 3305
00 34 (213) 740-1258
00 44 777 123456
Directory enquiries
118695 is the local Directory Enquiry service for local numbers and information, including
duty chemists. This service is chargeable for all roaming customers using Manx
Telecom’s network, but bear in mind that access to it may depend on your home
operator. For emergency services please dial 999.
Using data
You can check with your operator to see if GPRS or 3G is available whilst roaming.
Remember that data usage whilst roaming can be expensive. Please check with your
operator for these charges before using a data connection.
Manx Telecom’s PAYG SIM cards offer data at 3G speeds for 50p per MB (a £5 SIM pack
includes 100MB of free data!)
Using a Manx Telecom SIM
If you’re spending more than a few days on the Isle of Man, you may wish to purchase
a SIM card from our store which allows you to call/text and browse the web, which
could provide savings on your roaming charges.
Troubleshooting
Please call in to our store in Strand Street, Douglas where we can advise on any
roaming issues you may have during your stay should you have any of the following
issues:
•
•
•
If you place one of our SIM cards into your handset and receive an error message or unlock code request.
If you’re unable to pick up a signal, it may be because there is no roaming agreement in place between Manx Telecom and your home network.
If you have a Pay As You Go SIM card, and receive signal but cannot make a call, it may be because you have insufficient credit to make a call?
Useful numbers
Network
O2 UK
Vodafone
3 UK
3 Ireland
Manx Telecom
EE
Contact Number
0844 809 0202
08700 700 191
07782 333 333
+353 833 333 333
+44 1624 624624
+44 7953 966 250
call +44 1624 624 624 see in-store
visit manxtelecom.com/roaming
C6 GS 186 V2 May 2014 WEB