Signature 22 Summer 2016 A3 version
Transcription
Signature 22 Summer 2016 A3 version
r e pe m age su Bu p r i s 16 me m su Issue 22 Summer 2016 setting the standard for senior care the home of Signature news Cooking up a storm In this issue: Leading Light Awards Summer’s Care and non-Care winners. Coombe chef wins Care Cook of the Year 2016 PAGES 4-5 New developments PAGE 6 Neil Butler discusses innovations for new Signature homes. News around National Care Homes Open Day. PAGE 7 Autograph PAGE 15 Meet Dr Mandy Bennett, HR & Organisational Director. Have your say: Is there a topic that really matters to you? Alex Morte receives his prize from the judges Congratulations to Alex Morte, Chef de Partie CARE at Coombe Hill COOK Manor, who 201 6 was crowned the National Association of Care Catering (NACC) Care Cook of the Year 2016 in June following the thrilling national final of the respected culinary competition. At the age of 21 he is also the youngest champion in the competition’s history. in the specific field of care catering. Alex and his winning menu of grilled hake, charred asparagus, pea purée, crispy dill potatoes, crispy bacon and grilled vine cherry tomatoes followed by dark chocolate and salted caramel delice with a chocolate tuile claimed the title after 90 minutes of intense competition. Twelve finalists showcased their exceptional knowledge, talent and flair ‘I am absolutely blown away to have won,’ said Alex. ‘This is my first ever competition Clear winner Alex stood out to the judges as the clear winner. Calm and confident, he demonstrated excellent cooking skills and technique to produce beautifully presented dishes with a real depth of flavour. Please email your suggestions to: [email protected] so to be the winner is amazing and unbelievable. The final was nervewracking at first but once I started cooking I relaxed and I actually enjoyed it. For the judges to say there was a ‘clear winner’ is a great feeling and I am very proud.’ Alex was also awarded Highly Commended Main. ‘This is a great achievement and many congratulations to Alex,’ said Aidan Roche, Signature’s Managing Director. ‘Signature homes are fast becoming a breeding ground for champion chefs!’ 1 Signature awards: Miramar collects care award A big round of applause for Darren Humby, the Miramar’s General Manager, who won The Frontline Leaders Award at the national finals of the Great British Care Awards 2016 last month. Congratulations also go to Miramar’s Hospitality Manager Stephen Vaughan-Atkins on being a national finalist for the Nutrition & Hydration Award, and to Dementia Carer Emma Berwick who was a finalist for The Dementia Carer Award. Darren, Stephen and Emma attended the Great British Care Awards Gala evening along with 792 other guests. They enjoyed a champagne dinner and reception before television personality and national treasure Christopher Biggins presented the awards. ‘I am delighted accept this award which recognises not just my own work but also the huge team effort made by everyone at the Miramar to ensure that we provide the best possible care for our residents,’ said Darren. ‘We are all proud to be part of an award-winning care home.’ Building the future Natalie, Neil and Jenny collect their award 2 3 4 have improved the quality and extended the life of a building. Bentley House received the Retrofit for the Future Award at Hertfordshire County Council’s Building Futures Awards 2015 held at the Old Palace, Hatfield House earlier this year. An extraordinary transformation The judges described Bentley House as ‘an extraordinary transformation of a redundant office building into a luxury care home. The awards recognise projects that demonstrate sustainability, innovation and high-quality design in response to environmental challenges. The Retrofit for the Future category rewards schemes that Neil Butler, Head of Design & Product from Support Office, Client Liaison Manager Natalie Crampton and Move-in Co-ordinator Jenny Vanlint, both from Bentley House, collected the award. Just for fun! 1 Test your brain with our crossword puzzle. Turn to page 16 for the solutions. 5 6 Across 1. 7 8 9 10 11 12 13 14 16 15 17 18 19 21 2 20 22 Stephen Vaughan-Atkins, Emma Berwick and Darren Humby at the Awards Gala Bring Me : Morecambe and Wise song (8) 5. Steve : co-founder of Apple (4) 7. Public square of an ancient Roman city (5) 8. Bucket and : commonly used by children at the beach (5) 10. Holder of a British hereditary honour (7) 12. Roses of : World War One song (7) 14. Golden : floral emblem of Australia (6) 16. The Tuareg are a Berber people with this traditional type of lifestyle (7) 19. Adam : English international footballer (7) 20. Rootstock of iris used in perfumery (5) 21. Son of Adam and Eve (4) 22. Period of inactivity (6) Down 1. 2. 3. 4. 6. 9. 11. 12. 13. 15. 17. 18. Long upholstered seat with a back and arms (4) Pertaining to the countries of Scandinavia (6) Greek mythological being that lives in trees (9) Decisive battle of the English Civil War in 1645 (6) Summer : longest day of the year (8) The sea eagle (4) Famous aerobatic display team (3,6) Scales: actress known for her role in Fawlty Towers (8) Mauresmo: French tennis champion (6) Hammer wielding Norse god (4) Part of the land next to the sea (5) Capital of Norway (4) New faces: Moving in... There are some new faces at Signature and you can find out more about them here… Sue Cole Care Services Manager, Rosebery Manor Sue spent 23 years working as a Clinical Facilitator for Brighterkind Senior Care Homes, covering the South of England. Prior to that she spent five years as a Deputy Manager at Elizabeth Finn Care Homes, a boutique group of nursing and personal care homes, where she focussed on developing teams, best practice and performance. Sue qualified as a Registered Nurse at King’s University, London. Tom Wells Investment Manager, Support Office Tom originally trained as an auditor for Grant Thornton in Milton Keynes. He went on to become a finance analyst overseeing various sites throughout the UK before moving to Hovis and working in part of the central finance team. Amrita Arora Management Accountant, Support Office Before joining Signature Amrita worked as a management accountant for a recruitment company. She is currently studying towards her Association of Chartered Certified Accountants (ACCA) qualification, and is looking forward to developing her career within Signature. Tracy Salisbury Payroll & Benefits Manager, Support Office Tracy has 25 years of payroll experience. Before joining Signature, she worked at Scotco Restaurants, the largest KFC franchise in the UK, for 15 years. Prior to that she worked with Baxter & Platts contract caterers and The Equitable Life Assurance Society. The Loxley Park Team would like to give a very warm welcome to three new members: Carer Gary Rodgers, who has worked in care for many years, and Restaurant Assistants Rachel Adams and Adam O’Neil. Rachel and Adam have had many years of experience in the hospitality sector. Moving up... Congratulations to Emma Newcombe at Support Office on her recent promotion to Group Finance Manager. Emma started with Signature just over five years ago as Accounts Receivable Clerk. Since then, she has taken up the role of Management Accountant and successfully passed all her accounting exams. Emma’s knowledge, experience and the support she provides others have not gone unnoticed and her promotion is very well deserved. Well done, Emma! Five year service awards Congratulations to Wendy Dunk, HR Manager at Moorlands Lodge, who celebrated five years of service in June. Carers Angela Goodison and Shirley Wroe, together with Lead Receptionist Michelle Warren all celebrated five years of service to Loxley Park and received their five-year service pins. ‘Huge congratulations go to this superb trio,’ said General Manager Helen Hall. ‘We are very proud of them.’ Moving on... Christine Bunce, General Manager at Coombe Hill Manor, is sadly leaving us to pursue a new senior operational role in dementia care in central London. ‘It is with mixed emotions that I leave Coombe Hill Manor,’ she said. ‘Over the past two and a half years I have had the opportunity to see Coombe grow from a shell of building to a lively, active community which is home to 97 residents supported by over 180 staff. The managers and staff are second to none and it has been a real honour to build and lead the team to where it is today. I wish everyone at Signature Senior Lifestyle all the best for the future.’ Christine has done an excellent job at Signature and will be sorely missed by residents and staff alike. She leaves behind a highly capable and skilled team who will continue to deliver an excellent service. We wish Christine all the best in her new venture. A handmade welcome for Sue The residents at Rosebery Manor put their artistic talents to good use in order to welcome Sue Cole into her new role as Care Services Manager. Residents who attend the home’s art group helped to hand-make a beautiful card picturing a vase of flowers, which was signed by the whole community. Residents painted the vase and every flower in it individually. They presented their card at a welcome tea provided by the Kitchen and Restaurant Teams in a touching tribute to welcome Sue on board. 3 Leading Light Awards: The Rising Sta This award recognises inspirational individuals from the Care and non-Care functions who give exceptional service either on a sustained basis or during a specific event. Each quarterly regional winner receives a £25 gift voucher and could be selected at the end of the year as a finalist for the national awards. The regional winners from the Care function for the second quarter of 2016 are: Terry Littlechild Carer, The Beeches Terry has been nominated by an equal number of residents and colleagues. They say he’s very caring, always smiling, goes out of his way to help and is very supportive to residents and staff. Jenni Collins Night Carer & Restaurant Manager, Bentley House Jenni always has a positive approach and comes up with new ideas to make the home run more smoothly. As well as working some night shifts as a Carer, she is also our Restaurant Manager. Jenni supports her team and does everything she can to help with residents’ care. She has excellent customer service skills and always wears a smile. Chloe Wakefield Carer, Cliveden Manor Chloe’s numerous nominations described her as helpful, enthusiastic, cheerful and always smiling. She has supported the Activities Team and informs residents of special events ensuring they never miss anything. Chloe willingly works extra shifts and accompanies residents to hospital when families are not available. She is an example of a great carer. Angela Stewart Dementia Carer, Coombe Hill Manor Kind and respectful, Angela shows great passion and enthusiasm for her residents. Every day she tries to find new ways to bring activities and enjoyment to their lives. She holds Angela’s Ladies Tea Parties, making their surroundings beautiful with tiered cake stands on the tables, flowers and lovely music. Angela is a joy to work with and the love she shows is infectious. Rachel Wardley Deputy Wellbeing Manager, Loxley Park Staff and members have praised Rachel for her exceptional empathy towards members who, in turn, have remarked on how kind and helpful she is. 4 Bonita Brazier Carer, Miramar Bonita is a fantastic member of the Pavilion Dementia Care Team. Bonita has taken control of the floor and uses her initiative to ensure things run smoothly. She has coached and guided the new members of the team, and is extremely patient and helpful with all the residents and their relatives. Rachel North Lead Care Assistant, Moorlands Lodge Residents and staff think very highly of Rachel because she has a very positive approach in every situation, she puts herself out for others and is always there to help. Rachel is a lovely person to work with and her recent promotion to Lead Care Assistant was very well deserved. Chelsea Hiley Lead Carer, Rosebery Manor Chelsea was recently promoted to Lead Carer because she always goes above and beyond what is required of her. She came in on her day off to help with medications, and is keen to learn and take on as much responsibility as she can. Chelsea always works with a problem until it is solved and never passes things to others if she can deal with them herself. Bindi Kaur Care Assistant, South Lodge Bindi’s nominations included the following words of praise: ‘I love working with her...she’s very caring.’ ‘Very kind and helpful. Works well within the team.’ ‘She approaches her work wholeheartedly and for this she deserves all the praise and gratitude.’ Remember! Next nomination deadline 1 September ar Award The regional winners from the non-Care functions for the second quarter of 2016 are: Steve Hood Gardener, The Beeches Residents’ nominated ‘invisible gardener’ Steve for making such a difference to the garden. He runs their gardening group: they make decisions about what they want and he helps them to carry out the tasks. Residents say they never see him working but they always know he has been there. Jenny Vanlint Move-in Co-ordinator, Bentley House Jenny joined the team in the Sales & Marketing Department and has been amazing from day one. She is an expert in organisation and helps in all departments, has a fantastic relationship with all of our residents and nothing is too much trouble for her. She has a tremendous passion for her job! Jackie Campbell Housekeeping Manager, Cliveden Manor Jackie is an ambassador for Signature. She inspires her team to be consistently helpful, cheerful, efficient, trustworthy, polite, hard working and exceptionally committed to their roles, setting an example to others. She encourages her team to help other departments, serving in the restaurant and getting involved in residents’ birthday parties and other events. Debbie Harding Activities Assistant, Coombe Hill Manor Debbie’s inspirational ideas for activities for residents living with dementia have enriched their lives considerably. Debbie understands that communication is vital and she inspires and encourages other staff to follow her example. Everyone comments on the wonderful atmosphere she creates. Laura Simmons Restaurant Assistant, Loxley Park Laura has proved to be the most reliable bank staff worker employed at Loxley Park. She is a great asset to her team and has covered numerous weekends and holidays. She is a consummate professional and was recently praised for her actions during a fire alarm. Lorane Moxey Housekeeping Assistant, Miramar Lorane works tirelessly to keep our home clean. She continually gives her all and nothing is too much trouble for her. Lorane was the clear winner this quarter with outstanding nominations from her peers. Our residents are thrilled that this hard-working member of staff has been recognised for her fantastic contribution. Beth Wilks Restaurant Assistant, Moorlands Lodge Confident, charming and a real team player, Beth sets a great example for her colleagues. She has endless patience and kindness towards our residents and always approaches the daily activities of the Restaurant with proactive enthusiasm. She is a pleasure to be around. Cathy White Activities Assistant, Rosebery Manor Cathy is fairly new to Activities having moved from the Care department but has very quickly become her manager Suzanne’s right-hand woman. She is great fun, very caring with our residents and extremely capable. She is thorough and always helps when she can with a smile. Safura Tayub Receptionist, South Lodge Safura’s nomination cards included the following words of praise: ‘Always polite, always ready to help.’ ‘She always has a positive approach.’ ‘Used her initiative and helped out with the team.’ Sarah Cradick Group and Systems Accountant, Support Office Sarah has worked tirelessly on the Zahara purchase order system, often coming up with innovative ways to resolve issues. At times her knowledge has exceeded that of the contractors paid to build the system for us! On top of this, Sarah has also developed several Excel templates that have vastly improved the financial reporting of the group. 5 New developments: Making a difference Neil Butler, Head of Design, discusses innovations for new Signature homes In 2014, my ‘annus horribilis’, the Developments Team completed and opened four homes in just seven months and amazingly three of these – Coombe Hill, Cliveden and Rosebery Manors – were filled within just one year thanks to the hard work put in by our Sales Teams. That’s nearly 260 residents who now have a great place to call home – and that’s what we’re all about. We are extremely proud that we have helped to move the design of care homes forward in the UK but we don’t want to stand still; as Signature grows, continuing to develop our homes has never been more important. That’s why the company decided to move me away from a purely construction role and appointed me as Head of Design with freedom to spend more time on the design of our homes and what goes in them. What a difference a year makes! So now it’s summer 2016 – at least I think it’s summer but someone forgot to turn off the tap! I’m really enjoying my new role working closely with the Design Team. This article is an explanation of what we’re planning with the design of our new homes and how you can provide feedback to us. Please, please feel free to speak up and question what we’re doing because that’s 6 the only way we can continue to improve and keep Signature ahead of the pack. If you live in one of our homes or you are a family member, then please watch out for me when I’m visiting. Working with your General Manager, I’m helping to organise resident focus groups to discuss our new design ideas and understand how successful our current thinking has been. We’ve already held two sessions at Cliveden Manor and Coombe Hill Manor where the reaction to our homes and everyone working in them was massively positive. Outside these groups please give any comments to your General Manager who will pass them on. If this is where you work then please pass on any ideas to your General Manager who will provide feedback every quarter via Creenagh Williamson, our Operations Director, to our quarterly Design Quality meetings. Innovations for new homes Our focus is always on our residents. This year, working with our Design Team, we have been looking for ways to provide a more active environment and how we could bring the outside community in. We’ve settled on three main themes for our next generation of homes, which are beautifully captured in the cartoon (below) by Sue Dee our Interior Designer. The first is the Super Emporium where we are trying to create a space that goes beyond the spa bathroom, hair salon and therapy room to deliver an area that is really directed at your physical and mental wellbeing. Then there’s the Village Hall which is essentially an extension to the activity rooms that you’re all familiar with, but this is an area that can have many different functions from a Christmas carol concert to a tea dance or craft fair. It will be a flexible space that can be quickly and easily adapted to suit many occasions when the whole community can get together. Finally we’re trying to create a more active and interactive garden. Going away from our usual level paths, we’ve introduced some gentle slopes in our new podium garden at Elton House in Bushey to help improve levels of fitness. Bird boxes have wireless webcams fitted so what is happening can be relayed to the reception area TV and we’re even thinking of some outside exercise wheels that residents can use whilst sitting on a garden bench. There is more to say about the designs of our new homes so watch out for future articles in Signature Connections. Thank you for listening and enjoy the rest of your summer. Neil Butler Head of Design © Sue Dee I can’t believe it’s over five years since I joined Signature fresh from the construction of one of the mansion blocks in the Athletes’ Village, London 2012. Since then I’ve been involved in delivering six brand new Signature homes, from Moorlands Lodge to Bentley House, plus a 25-bed extension to the Miramar in Herne Bay. News around: Welcome all! Signature homes put on a magnificent display Signature homes around the country opened their doors for the 4th annual National Care Home Open Day last month to welcome local communities and show them the great things they do all year round. This year’s theme was ‘Celebration’ and activities ranged from a cooking competition at Bentley House at to a Rio-themed carnival at Rosebery Manor, with almost everything in between. Every event was designed to bring people together, strengthen relationships and show off the wonderful surroundings and service that Signature homes provide. They certainly succeeded as the photos here and on the following pages show. Flying down to Rio Rosebery Manor made a huge team effort to bring a Rio-themed Carnival to the local community, setting the scene with vibrant festival decorations from the Activities Team and delicious, authentic cuisine courtesy of the Kitchen and Restaurant Teams. Rio carnival dancers, a Carmen Miranda lookalike, limbo dancing and the conga were just some highlights from a brilliant day enjoyed by everyone. Limbo down: Sue Cole, Care Services Manager shows her skill Rosebury residents making decorations Carnival dancers Melanie and Verity Residents Midge Cartwright and Milly Ashby with ‘Carmen Miranda’ Laura Dowd, General Manager and Helen Bayliss, Group Operations Manager 7 Ready, Steady, Bentley Cook! Three teams made up of members of the Restaurant, Activities, and the HR and Finance Teams competed to produce the best main dish in 30 minutes from a bag of ingredients in the Bentley Cook challenge. While the teams were cooking, residents took part in a fruity quiz. Judges Yvonne Gravilis, General Manager, and Andy Worthington, Group Operations Manager, awarded the trophy to Helen O’Driscoll and Karen Cann from the Restaurant Team. The runners-up received wooden spoons. Judges Yvonne and Andy do the taste test Winners Helen O’Driscoll and Karen Cann receive their prize Harmony al fresco The Miramar celebrated with a Proms in the Garden musical event. The Reculver School children, Unique Duo, Martin Fairbrother, Steve Iddenden, Franz Hepburn and the Whitstable Brass Band all took to the stage in turn to entertain residents and visitors. One highlight came after the performance by the Reculver School children when they sat with residents 8 and everyone sang along with Unique Duo. The Lord Mayor of Canterbury and Signature’s Group Operations Director, Creenagh Williamson, joined them for the day. ‘The whole event was absolutely fantastic,’ said Creenagh. ‘To see residents and their families enjoying such a well-planned and fun-filled day was such a pleasure. Team Miramar did an outstanding job.’ Cliveden’s special moments Cliveden Manor decided to celebrate the lives of residents and staff with a week-long exhibition of photographs that included memories of special moments, holidays and family gatherings. Stella Putt, General Manager, cut the ribbon and formally declared the exhibition open, allowing residents, staff and visitors to enjoy looking at all the photos. Olympic feat Staff and residents at South Lodge celebrated the Olympics in Rio with a focus on sporting activities. Five teams competed in the Community Carpet Bowls Championship, which was eventually won in style by a team of three residents. The Reception Team supplied pedometers kindly donated by Leicester City Council to residents, staff and visitors so that they could track their steps throughout the day. The final tally for this joint activity was over 72 miles. A Fruity Friday party followed, hosted by the Activities Team, with coconut and watermelon mocktails, tropical fruit platters and a limbo finale which put a smile on everyone’s face. Jon Ashworth MP was one of many visitors to the home. ‘It was great meeting staff and residents,’ he said. ‘It is important to appreciate care home staff and their continuous support to our loved ones.’ Janet Dennis, Care Services Manager, said, ‘We are delighted that Jon chose to visit South Lodge for Care Home Open Day and that visitors participated in the fun we had planned for the day.’ Fruity Friday tropical party Carpet bowls competition in full swing Housekeepers Laura Smith and Jacquy White hand out pedometers Carpet Bowls Championship awards Limbo time! 9 Ascot comes to Loxley Sheffield’s Town Crier opened Loxley Park’s Open Day during which members, families and friends, fortified by canapés and Pimms, enjoyed a Best Hat competition judged by the Lord Mayor, Denise Fox, and horse racing in the grounds. The Chapeltown Silver Band playing a selection of old and new tunes brought the celebration to a pleasant conclusion. Ring that bell: Paul, Andy, General Manager Helen Hall, Dale, Henry Cryer and Brenda The Lord Mayor with Ascot horses Hettie and Bettie Helen Hall with the Lord Mayor Henry Cryer with Paul Bate, Activities Assistant Toe-tapping fun at Coombe The talented City River Saxes got their action-packed day off to a toe-tapping start at Coombe Hill Manor. Residents, family members and staff could enjoy a fun exercise circuit, a giant scrabble competition, and a Ballroom and Latin dance class courtesy of local dance master Simon Guntrip. Delicious canapés, cocktails and lunch all helped to make their guests feel welcome. 10 News around: Signature’s new website goes live After many months of designing, copywriting, tweaking and testing we are proud to announce that the new Signature website is now live! Take a tour of the comprehensive, slick new website showing our homes at their very best at www.signature-care-homes.co.uk. There is an amazing gallery of internal, external and detailed pictures showing just what makes our homes stand out from the rest. Coombe Hill Manor even had a drone flyover for their main photo – something new for us. A big thank you goes to Tank 2 Create for their magnificent team effort and especially to Gavin Adams who has had Happy and glorious Signature’s Marketing Manager Amanda Fisher sitting by his side for many hours. Miramar’s ro yal occasion Signature homes celebrate Her Majesty the Queen’s 90th birthday The sun may not have shone over Sheffield for the Queen’s official birthday celebration but no amount of rain could put a dampener on Loxley Park’s party. Activities Manager Brenda Ridgeway and her team joined forces with Head Chef David Oswin and his team to make the afternoon memorable. Helen Hill, General Manager, proved to be an able stand-in for Her Majesty with Activities Assistants Paul Bate and Andy Jowett as her loyal Queen’s Guards. The Activities Team helped Loxley’s members to make the bunting and decorate the home. The Catering Team produced a delicious afternoon tea rounded off with a slice of birthday cake especially made for the occasion by Head Chef David Oswin and Chef de Partie Janet Wild. It was a right royal knees up! Happy birthday to you Staff and residents at Signature Miramar gathered in the Coastal Lounge to sing Happy Birthday and toast the Queen’s good health with Buck’s Fizz on her 90th birthday. Percussionist John Beetham provided a lively soundtrack for the party. At Rosebery Manor, residents and families did Her Majesty proud with a Birthday Celebration High Tea. Afterwards, replete with dainty sandwiches and scrumptious cakes, they enjoyed a royal trivia competition. Rosebery’s c elebration Hig h Tea General Manager Helen Hall with her loyal Queen’s guards A right royal knees up at Loxley Park d Janet’s n a e v a D ion cake celebrat 11 Friends and champions Signature homes gave their wholehearted support to this year’s Dementia Awareness Week, helping to ensure that it was a great success. At Moorlands Lodge, residents, family members and staff participated in a sponsored walk to raise over £500 for the Alzheimer’s society. Loxley Park held a bric-a-brac sale and coffee morning organised by Brenda Ridgeway, Activities Manager, and her Activities Co-ordinators Rebecca Middlebrook and Paul Bate. Advertising in the Alzheimer’s Café and on local radio stations brought them huge support from the local community; in just two hours the sale raised more than £240 for the charity. Meanwhile, the Bentley House team ran a programme of events including a Dementia Seminar organised by Natalie Crampton, Client Liaison Manager and Jenny Vanlint, Move-In Co-ordinator, with assistance from Marketing Manager Amanda Fisher and Head of Design Neil Butler. Members of the public, the local police force, Police Community Support Officers and local solicitors attended the morning session. After lunch they joined local Councillors in a Dementia Friends session. A tour of Bentley House followed. Dementia friends Innes Wyness and Carol Laing from Cliveden Manor’s Activities Team attended training in becoming Dementia Friends Champions last month. Bentley Hou se seminar Fundraising at Moorlands Lod ge A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by holding informative sessions about the personal impact of dementia, and what people can do to help. People who attend these 50-minute information sessions become Dementia Friends and wear the Dementia Friends badge. Innes and Carol hope to introduce these sessions for residents, families and staff at Cliveden Manor during the coming months, with the goal of attaining 100 or more Dementia Friends in one community. Dementia Friends Innes Wyness and Carol Laing Bric-a-brac sale at Loxley Park Enter the dragon South Lodge residents and staff enjoyed a dramatic and fun-filled St George’s Day. Dementia Care Manager Sarah Haines brought in a host of items including swords, helmets and a puppet dragon for their celebrations. To lots of laughter, the Activities Team encouraged residents to take up their swords and join in the fight against the dragon. Later, residents enjoyed making rose lapel buttonholes out of felt, as it is a traditional custom to wear a rose buttonhole on this day. They placed them in the reception area for residents, staff and visitors to wear. 12 Historic day Saint George’s Day brought a fantastic medieval history display to Loxley Park. Andy Jowett and Paul Bate from the Activities Team (pictured right) dressed up in chain mail and plate armour, and gave a fascinating talk on the types of clothes worn and weapons used in the Middle Ages. Members also watched a display of sword fighting before questions were invited from the audience. Toasting 10 years Moorlands residents and Heads of Departments enjoyed a theatre-themed black tie evening to celebrate the 10th anniversary of Signature Senior Lifestyle. The champagne flowed, the jazz band played, and the dancing and celebrations continued long in to the night. Universal project John MacLeod, a resident at Coombe Hill Manor, has encouraged his co-residents to explore the mysteries of the universe by building a mechanical model of the solar system known as an Orrery. John gathered the pieces for the Orrery via a magazine subscription. Following an introduction to the project and the solar system, John and ten other residents began to build. The first Orrery meeting Once the model is finished, they plan to hold an Evening of Stars to explore the night sky using their new Orrery and a telescope belonging to one of the group. Helpful hounds Representatives from the charity Hearing Dogs for Deaf People visited the Miramar earlier this year to give a demonstration of their work. The charity trains dogs to alert deaf adults and children to a variety of sounds at home and in public. Making magic Cliveden Manor welcomed Kevin Varty and his original Victorian Magic Lantern last month to give an entertaining and humorous show for residents. The Magic Lantern is the forerunner of the modern slide projector and Kevin’s model had over 200 hand-painted Victorian slides. Although its inventor is unknown, the Magic Lantern is part of the marvellous world of optical projection and takes its place alongside the Camera Obscura, Shadow Shows and the Magic Mirror. Like them, the Magic Lantern has been used to educate, entertain and mystify audiences for hundreds of years, and its effect on the residents and staff at Cliveden Manor was no exception. Mr Kevin Varty and his Victorian Magic Lantern show Janet West, representing the charity, gave a fascinating talk which was followed by her lovely dog Echo showing off some of the amazing things she helps Janet to do on a day-to-day basis. No wonder the Miramar has made Hearing Dogs for Deaf People one of its charities of the year! Getting closer to nature The Activities Team at South Lodge has set up a new birdwatching zone in the lounge overlooking the garden to encourage residents to engage in activities independently or with their families. They hope that the bird-watching zone will inspire conversation and stimulate interest in birds, as well as bringing the outdoors inside for those who are not able to get out as much as they would like. Bird and nest wall stickers decorate the zone which contains a bird fact file for residents to look at and several pairs of binoculars. The latest additions are individual bags of birdseed for residents to feed the birds from their balconies or the bird tables in the garden. All aboard the bluebell train Rosebery residents climbed aboard The Bluebell Railway one sunny afternoon in May to see the bluebell woods in their full glory through the train’s panoramic windows as they travelled form East Grinstead to Guildford and back again. Everyone said it was a great day out. 13 Q & A for Referendum Day Fantastic Foxes win Following some lively conversations amongst residents during the run-up to the EU Referendum last month, the Cliveden Manor Activities Team invited local Conservative MP Dominic Grieve QC and John Petley from The Campaign for an Independent Britain to present their opinions on whether Britain should remain part of the EU or leave. Mr Grieve spoke for remaining while Mr Petley was in favour of leaving. Residents at South Lodge held their very own celebrations when Leicester City won the Premier League for the first time recently. Staff projected the Leicester v Everton match highlights onto a big screen so they could watch Leicester lift the trophy. Everyone enjoyed the pre-match recital by Italian classical tenor Andrea Bocelli so much that staff had to replay this section of the event six times. Whilst watching the highlights everyone feasted on special Leicester City cakes. Congratulations to the Foxes on their historic 5000-1 win! Many residents participated with lots of questions and comments. It encouraged them to cast their vote on the big day. Come dancing at Coombe Staff and residents at Coombe Hill Manor donned their dancing shoes recently and took to the floor with professional Latin and Ballroom dance teacher Simon Guntrip. He certainly put them through their paces covering the waltz, quickstep, 1950s jive, salsa, and the syncopated Charleston. Everyone gave the afternoon top marks. Pictures at an exhibition Miramar resident Margaret Rushford was delighted to open an art exhibition recently in the Barnes Wallis area of the home. Margaret started painting back in the 1980s. Two of her paintings were shown at the 1998 Royal Academy Summer Exhibition and they are now on display again in the Miramar’s art exhibition. Margaret’s friends from the Miramar’s Art Club were there to give her support and were thrilled to see her work on display. Club members plan to create more artwork over the coming months to add to the exhibition. Fine feathered friends Wings of Freedom, a not-for-profit organisation that helps owls and birds of prey born in the wild or in captivity, enchanted an audience of residents at Rosebery Manor during a demonstration and talk recently. Residents and their visitors met some adorable owl chicks, and had the opportunity to hold and stroke some of the older birds. It was a highly memorable event and one that they hope will be repeated soon. Fillies, fascinators and fizz Despite the cloudy skies above, some of Rosebery Manor’s residents passed an exciting afternoon at Epsom Racecourse on Ladies Day last month. They all had a flutter on the horses and managed to pick a few winners while sipping bubbly and soaking up the lively atmosphere. They all felt very fortunate to have Epsom Downs on their doorstep. 14 Autograph: Meet Dr Mandy Bennett Signature’s new HR & Organisational Director introduces herself After just a few minutes talking to Dr Mandy Bennett, Signature’s new HR & Organisational Director, it’s clear she’s had an unusually varied career. ‘After graduating with a degree in Biochemistry & Physiology, I joined Imperial Chemical Industries (ICI) where I designed car paint for Jaguar, Rolls Royce and Bedford Army Trucks. The latter is usually a shade of green!’ she laughs. Having decided that the automotive industry was not for her, Mandy joined Glaxo Laboratories as a Medical Rep. She moved into a role in training until the merger of Glaxo Wellcome with SmithKline Beecham in 2000 when, by happy chance, a move placed her in HR. ‘From that moment on my career changed,’ she says. ‘I loved what I was doing and found I enjoyed the challenges it presented.’ By 2004, Mandy had become Vice President initially in a European role and later in a global role covering Europe, emerging markets, AsiaPacific and Japan. The only drawback was her fear of flying. ‘Logically I know my fear doesn’t make any sense,’ she says, ‘but I absolutely hate flying. Until I was in a European role, I’d only flown three times in my life – and one of those was to the Isle of Man at the age of five! Two hundred international flights, 600,000 miles and about 51 days in a plane later, I still fear flying although I am determined my fear won’t stop me. I have found the medicinal effects of a few large gin and tonics help!’ Anything is possible Having found herself with a career in HR but a CV and educational background that shouted ‘scientist’, Mandy completed an MA in Training & Development before embarking on a PhD in Organisational Transformation Change. It was quite a challenge completing a parttime doctorate whilst in a full-time global role but Mandy embraced it. ‘Given my own career experience, I am a huge advocate of career development and believe that if you have an open mind to learning, and a desire to work hard and succeed, then anything is possible.’ Mandy is delighted to have joined Signature at such an exciting time. The company is ten years old and growing rapidly. ‘Providing “exceptional care delivered by compassionate people in the highest quality homes” feels like a natural extension of the mission at GlaxoSmithKline, which was “To help people do more, feel better and live longer,”’ she explains. So what are her plans for Signature? Late last year the Senior Leadership Team decided to revisit and redefine our vision, our mission and our values. ‘All of us believe that “what” we do and “how” we do things is critically important to our pursuit of making Signature the best care environment for our residents and the best employer for all our employees,’ explains Mandy. ‘Our values, and how we conduct ourselves, should be something that truly differentiates us from every other employer in care. They should underpin the work we do on a daily basis and how we interact with each other and our residents. ‘We want everyone at Signature to feel proud of the work that we do, the company we work for and the difference we make. We want everyone to be engaged and motivated in their work and we aim to support this through strong leadership, individual development opportunities and fair reward for how you work as well as what you achieve. ‘Our aim is to create an environment where we all put our values at the heart of every decision we make. Our plan is to work together to translate our core values into what it means to all of our ways of working, attitudes and behaviours.’ What does this mean in practice? ‘In HR we will be reviewing and developing our key processes and policies, such as recruitment, development, recognition and communication, to ensure they are aligned to our values,’ explains Mandy. ‘During the weeks and months ahead, everyone will get the opportunity to contribute in local workshops to understand these values and explore what needs to change on a daily basis, in everyday tasks and working relationships, in order that we can all live by them.’ Outside pursuits Outside her working life, Mandy’s huge love is animals. She and her partner Max, a professional photographer who won BBC Photographer of the Year 2006, have six dogs, five horses, three doves and two rescue cats. Most weekends find her at a dog show. She also enjoys traditional pursuits such as jam making and flower arranging, and enters county shows, learning the hard way from the W.I. judges’ feedback. Some of their comments have kept her family amused for years: ‘This would be good shortbread except for the irregular forking,’ is one of their favourites. Photography is also a passion and Mandy’s camera accompanies her to most places. ‘My favourite pictures are ones I’ve taken of orangutans in Borneo, pandas in China and reindeer in Lapland. I would love to photograph penguins and polar bears, but that would involve more flying!’ 15 Signpost: My Pay – a different way to view your payslip From the August payroll, we are introducing MyPay – a portal where you are able to view your current payslip as well as look back at historical payslips and P60s. By payday each month, your current payslip will be transferred to the MyPay portal. All you need to login in to the MyPay portal is your login ID, which will be your personal email address together with a password. Your initial password will be sent out to you and you will be able to change it after you log in for the first time. In the same way if you forget your password, you can simply request a reset via the portal. Over the coming weeks we will be asking you to confirm your email address, or to set up an email address if you currently do not have one. This portal is a really positive move. Not only can you access all your historical payslips at the click of a button, but also the site is completely secure. Coming up… ...some dates for your diary that you could include in your local activities for staff and residents. L L A E L A N A O E C N O M A D U A Y C A R P I A I A R I A D U M F O R O U N S S R R I O R D Y H T T L E E E R P A D E A I N E E C B A R O N E S S O D A H L O R W A D O W I T S L O J O B S Last Night of the Proms – join the biggest musical party of the year. S 16 10 I O 6-13 Cowes Week Sailing Regatta 2016 – see www.aamcowes.co.uk. 29 Summer Bank Holiday. L S 5-21 Olympic Games 2016, Rio de Janeiro. I 30 Wear jeans, change lives – Jeans for Genes Day. Visit www.jeansforgenes day.org. The World’s Biggest Coffee Morning raises funds to make sure no one has to face cancer alone. Get your kit at www.macmillan.org.uk. S 23 T A 7-18 Paralympic Games 2016, Rio de Janeiro. 7-10 St Leger Festival, Doncaster – www.doncaster-racecourse.co.uk. 8-11 Heritage Open Days. Explore England’s historic buildings for FREE. Visit www. heritageopendays.org.uk. 9 Queen Elizabeth II becomes the country’s longest-serving monarch. S Signature Rising Star Award 2016 – closing date for nominations for the third quarter. L AUGUST 1 National Dementia Carers Day – see www.nationaldementiacarers day.org.uk. 17-2 British Food Fortnight. The 15th Oct annual celebration of British food. See www.lovebritishfood.co.uk. 19-25 National Cupcake Week. Find recipes at www.nationalcupcakeweek.co.uk. 22 Autumn equinox. E 10-17 The Open Golf Championship, Royal Troon. See www.theopen.com. 15 St Swithin’s Day. Will it rain for yet another 40 days? 15-10 BBC Proms 2016 – see www.bbc. Sept co.uk/proms for what’s on. 26-31 Longines Royal International Horse Show, Hickstead – see www.hickstead.co.uk. SEPTEMBER 11 A B 5-10 Wimbledon finals. 7-9 Newmarket’s July Festival – high-class fashion meets world-class racing. 7-10 2016 Formula 1 Santander British Grand Prix. 10 UEFA EURO 2016 Final, France. 29-11 US Open 2016 tennis championship – Sept see www.usopen.org. Just for fun – solutions JULY