David Freedman, Lina Castellanos, Thomas Jardon, Cynthia
Transcription
David Freedman, Lina Castellanos, Thomas Jardon, Cynthia
The Pitfall and Promise of Integrating Care David Freedman, Lina Castellanos, Thomas Jardon, Cynthia Rodriguez, David Fuentes, Ketia Harris, Megan Hartman, & Angela Mooss Integrated Care: Reconnecting the Head and Body Cost of Co-occurring Conditions Milliman, 2014 Cost Milliman, 2014 Cost and Disparities Netsmart, 2013 Three-Legged Stool of Healthcare Integration INTEGRATION, YOU SAY? Integration Service Flow The Four Quadrant Clinical Integration Model samhsa.integration.gov Accountable Care-Change Of Focus Required Element of Change Yesterday Today Care focus Sick care "Healthcare" wellness and prevention, disease management Care management Manage utilization and cost within a care setting Manage ongoing health Delivery Model Fragmented/silos Care Setting In office/hospital Quality measures Process-focused, individual Outcomes-focused, population-based Payment Fee-for-service Value-based Financial incentives Do more, make more Perform better on measures, make more Financial performance Margin per service, procedure Margin per life Care continuum and coordination In home, virtual SAMHSA MAI-TCE: MIAMI SITE Minority AIDS Initiative – Targeted Capacity Expansion 4.2 M for 3 Years from SAMHSA Project Flow Chart SAMHSA Behavioral Science Research Institute Florida Health South Florida Behavioral Health Network JTCHC Citrus Health SAMHSA Funding Siloed Funding Main Players: Behind the Scenes Florida Health- Tallahassee and Miami Dade (DOH) ◦ Required grantee due to HIV impact ◦ Coordinated with ECHPP South Florida Behavioral Health Network (SFBHN) ◦ Managing entity for behavioral health dollars via Department of Children and Families Behavioral Science Research Institute (BSRI) ◦ Evaluation team ◦ Crossover with Ryan White Program Main Players: The Providers Citrus Health Jessie Trice (JTCHC) 5 medical clinics and 24 schools 9 medical clinics and 23 schools Hialeah area Liberty City area 55% female 63% female >80% Hispanic/ Latino 67% Black/AfricanAmerican 52% best served in another language 13% best served in another language 28% uninsured 60% uninsured MAI-TCE Miami took on three distinct phases MAI-TCE PROJECT PHASES Phase One: Gearing up for Integration Start Date ◦ February 2012 Logistics ◦ Funding ◦ Staffing ◦ Implementation Buy-in ◦ Organizational level ◦ Between partners Challenges Successes Fiscal tracking Data burden ◦ SFBHN/organizational level Training/EBI’s ◦ Provider MAI-TCE teams Staffing Collaboration/Team building ◦ Data sharing with Evaluation Capacity Building Logistics Challenges Successes The need is recognized and departments find relief ◦ HIV and Ryan White services Integration is accepted at top-down level in theory Billing for services SFBHN assists with billing and loosening staffing regulations Cultural differences ◦ Medical vs Behavioral health Buy-in Lessons Learned Make preparations ◦ Present changes to other departments ahead of time Collaboration is critical ◦ Need a team of support Planning and persistence ◦ This takes time Phase Two: Customizable Integration Start Date ◦ June 2012-May 2014 Planned changes ◦ Mandated by funders (TRAC vs. GAIN) ◦ Necessary to meet EBI requirements Unplanned changes ◦ HIV testing ◦ Staff turnover Challenges EBPs/DEBIs changed Successes ◦ Client needs and outdated practices ◦ Peers implementing ◦ Translation of tools as needed ◦ Training overload ◦ Staff turnover Systems-level funding and documentation Flexibility in training and EBI implementation Data and service documentation ◦ Removal of GAIN-I ◦ SFBHN consistent updates (delete orphans, etc) ◦ Data became useful internally Planned Changes Challenges 80% follow up rate goal ◦ Does not fit BH clients ◦ Reassessment and DC lists become unmanageable Rapid Testing HIV mandate ◦ ◦ ◦ ◦ New testing site IDs Training Duplicative data Testing numbers cannot be shared Successes Advanced integration model for service delivery Advocating at all levels ◦ ◦ ◦ ◦ A true team approach DOH was instrumental Capacity building Filling a huge need (especially at Citrus) Unplanned Changes Lessons Learned The need to truly customize cannot be understated Peers are critical to successful models for client satisfaction Integration is working ◦ More clients are getting the services they need and large FQHCs have fewer silos internally Phase 3: Wrap-up and Sustainability Start Date ◦ June 2014 to present A focus on Medicaid billing and staff coverage Focus on implementing EHR systems that are effective Concentration on seeking out additional funding through grants/foundations Challenges Non-Medicaid expansion EMRs lack sophisticated technology and are expensive SAMHSA and other billing systems are not set up for cooccurring clients Grant funding is competitive Successes SFBHN advocacy for EMRs and data systems changes EMRs responding Funders are responding Miami secured grant monies Funding Challenges Staffing ◦ Certifications for peers, behavioral health techs, non-client specific coordinators Successes ◦ Use of peers, recognition for coordination across sites Other departments believe in the value of behavioral health Healthcare culture is changing Organizational structure ◦ What has really changed? ◦ Medical and behavioral are still separate, but… Staffing has changed organizational practice Organizational Integration Culture Lessons Learned Change happens with persistence Generating buy-in at the organizational level can speed things up Collaboration is key to successful integration and sustained funding If you don’t remember anything else… Remember this TAKE AWAY POINTS Behavioral Health Primary Care Network Committee (BHPCNC) A committee for health integration Guided by principles: ◦ Inclusion, Collaboration, CQI, Resource savings, Community-based, Resilience and Recovery Vision/Mission ◦ Oversee the expansion of culturally competent and effective behavioral health services ◦ To monitor and enhance the linkages between and integration of behavioral health services in primary care Less formal ◦ A focus on training and capacity building across the systems of care The Miami Model Screening (SBIRT) Use of peers HIV testing EBIs Data driven Co-location has been extremely helpful with piloting/forming the model Project Outcomes Reduction in days spent: ◦ Homeless ◦ Hospital MH unit, detox, jail, emergency room Reduction in unprotected sex Increase in risk perceptions Decrease in mental health symptoms and social support Increase in access to comprehensive health services Decrease in substance use ◦ But not in tobacco use System-wide Implications Expansion of integration to chronic disease management and other aspects of health Providers are held to higher standards of care and care coordination Focus on prevention and wellness Go Forth and Integrate Questions/Comments David Freedman – Project Director [email protected] (305) 860-8235