WELCOME STADIUM TRADITIONS - Sports Authority Field at Mile
Transcription
WELCOME STADIUM TRADITIONS - Sports Authority Field at Mile
WELCOME Representing the people and the personality of Colorado, Sports Authority Field at Mile High was designed to honor the unique and special characteristics of original Mile High Stadium, one of the most storied and beloved stadiums in National Football League history. With a unique, undulating upper profile and a skin of steel, glass and aluminum, Sports Authority Field at Mile High reflects the Rocky Mountains to the west and the modern Denver skyline to the east, a focal point on the Denver skyline and a proud symbol of Colorado and the Rocky Mountain Region. Sports Authority Field at Mile High provides outstanding, unobstructed views for 76,125 fans from five levels of seating, including 8,200 club seats and 144 luxury suites. While seating only two more fans than original Mile High Stadium, Sports Authority Field is more than twice as large, encompassing a total of 1.8 million square feet. Sports Authority Field at Mile high was constructed at a cost of $ 400.7 million dollars and was designed and built by Turner / Empire / Alvarado Construction and HNTB Architects in association with Fentress Bradburn Architects and Bertram A. Bruton Architects. The stadium opened on August 11, 2001. Sports Authority Field at Mile High is owned by the Metropolitan Football Stadium District (MFSD) and managed by Stadium Management Company, LLC (SMC), a subsidiary of the Denver Broncos Football Club. STADIUM TRADITIONS BUCKY This 1,600 lbs. and 27’ tall Denver icon was modeled after Roy Rodgers horse Trigger and has maintained his lofty perch since 1975. COUNTIES GATEWAY PLAZA The Counties Gateway Plaza on the stadium's west side was designed as a ceremonial entrance with Colorado native hackberry shade trees and monuments to the 6 counties whose residents helped fund construction of Sports Authority Field at Mile High. HORSESHOE SHAPE Sports Authority Field at Mile High is designed in the legendary and traditional horseshoe shape of Mile High Stadium. NOBLE ENERGY SPORTS LEGENDS MALL The Noble Energy Sports Legends Mall is a grand lawn outside the south end of the stadium for festivals, tailgating and other pre event activities. RING OF FAME Created in 1984 by team owner Pat Bowlen, the Ring of Fame honors the greatest Broncos players and administrators in the history of the franchise. RING OF FAME PLAZA The Ring of Fame Plaza incorporates monuments to each of the Broncos Ring of Fame Inductees, forged from the same type of steel used to construct Mile High Stadium. ROCKY MOUNTAIN THUNDER 13,500 tons of steel treads of risers and a severely pitched seating bowl allow Broncos fans to recreate a hallmark of Mile High Stadium, a metal clamor known as "Rocky Mountain Thunder". SOUTH STANDS At Mile High Stadium, the South Stands created an intimidating background every game. Located over the Visitor's Locker Room, teams could feel the intensity of the crowd before taking the field. STADIUM WITHIN A PARK This park-like area on the stadium’s east side integrates the landscape o the South Platte River with native grasses, creating the feeling of a loose, undulating plain. PUBLIC ART PROHIBITED ITEMS "THE BRONCOS" For the safety and security of our guests, the following items are not permitted into the stadium: A gift from Broncos owner Pat Bowlen and the Bowlen family to the people of Colorado, “The Broncos” was created by sculptor Sergio Benvenuti. This spectacular water feature incorporates five broncos, one mare & one colt appearing as a snapshot in time, bounding through mountainous terrain and up a raging mountain stream towards the stadium with the flow of the fans. The feature circulates 850 gallons of water per minute. "PASS THROUGH THE LAND" Located within the Platte River Park on the east side of the stadium this project consists of massive, flat-top boulders in concentric rings within an Aspen Grove, representing the mesas and plateaus of Colorado. At the entrance to the grove are 5 28’ towers with metal mesh disks that catch the light and create wind chimes. "PIGSKIN VARIATIONS" A series of three sculptures offer a spectrum of metaphoric imagery relating to Colorado history and culture. These Colorado sandstone and bronze pieces suggest sport, challenge, exertion, control and conquest. Any bags that do not meet NFL guidelines. (See Bag Policy) Seat cushions except for those which are one piece and have no zippers, pockets or concealable areas. Air horns or horns of any kind. Artificial Noise Makers. Cowbells. Weapons or dangerous objects of any type. Glass bottles, cans, coolers of any kind. Thermoses or ice chests Outside alcoholic beverages. Large golf-sized umbrellas Laser pointers / pens. balls of any kind including full-sized footballs Camera tripods or monopods. Single purpose video cameras. Animals with the exception of service animals. Any item deemed dangerous by Stadium management PERMITTED ITEMS Clear bags or clutch purses that meet bag policy requirements. Food items carried in a clear plastic bag Non-alcoholic beverages in factory-sealed, plastic bottles. Cameras or binoculars not carried in a case. Jackets, blankets or other attire. These should be carried in loosely to facilitate security screening. GATE SECURITY SCREENING Prior to entering stadium gates, all patrons will be subject to security screening, including metal detector screening and inspection of bags or other items carried in. By tendering a ticket and entering the stadium you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the stadium. GAME DAY SECURITY POLICIES ARE SUBJECT TO CHANGE To provide a safer environment for the public and expedite fan entry into stadiums, NFL policy limits the size and type of bags that are permitted into the stadium. While the Broncos encourage fans to not bring any bags if possible, the following bags will be permitted. All items are subject to search. One clear bag no larger than 12" by x 6" x 12" OR a one-gallon clear freezer bag (Ziploc or similar). In addition, fans may carry a small clutch bag or purse no larger than 6.5" x 4.5", with or without a strap. Each ticket holder, including children, may carry an approved clear bag and a clutch purse. Additional Information Diapers and wipes may be carried in a clear bag, however diaper bags are not permitted. Additional clothing, blankets, etc. are permitted but should be carried loosely or in an approved clear bag. Blankets should be carried over the shoulder when entering the stadium in order to be screened more quickly. Small cameras, binoculars and cell phones may be carried in loosely or in an approved clear bag. Seat cushions are permitted but they must not exceed 18 inches in width and have no pockets, zippers or concealable areas. There are no provisions to check items at the gates. Fans will be asked to either take prohibited items back to their car, if they have not entered the stadium, or dispose of prohibited items at the gate. The Denver Broncos and the stadium are not responsible for items left behind, lost, stolen, or damaged. The level of security screening may be modified on an event-by-event basis at the discretion of Sports Authority Field at Mile High management. SECURITY SCREENING TIPS TEXT MESSAGING AND STADIUM HOTLINE To speed the security screening process, the following suggestions are offered: While at the stadium, to anonymously report any fan behavior concerns or any other stadium related issues, text "RESPECT" + your message to 78247 or call the Stadium Hotline at 720-258-3850. When arriving at the stadium gates, fans will pass through two security checks. At the first, which is a short distance from the gate, staff will visually check the size and type of all bags being carried in to ensure they meet NFL requirements. At the second security check, located at the gate itself, the contents of all bags will be searched and all fans will be subject to screening with a hand-held metal detector. Please provide a description of the situation, the location and any other details which may be helpful. Stadium staff will be dispatched immediately to respond. To Utilize the Guest Assist Text Messaging Service To speed the process, prior to arriving at the first security check: 1. 2. 3. Make sure that any bags being carried in meet NFL guidelines. 4. Remove any jackets or other large, bulky items from your bag and carry these in hand. When the contents of your bag are clearly visible staff can screen bags without requiring any contents to be removed. If blankets or other items conceal the contents of a bag, staff must request that they be removed in order for screening to take place, delaying the process. For screening with the metal detector, remove any keys, coins or other metal objects from your pockets and hold these in hand. 5. Open a blank text message and address the message to 78247. A subject for the text message is not required. Type the word "RESPECT" followed by a space and then your message. When your text has been received you receive an immediate response message stating, “Your message has been received by stadium personnel.” If more information is needed, the Guest Assist operator will respond with additional questions PARKING PARKING FAN CODE OF CONDUCT The Denver Broncos home field advantage is one of the team’s greatest and most long-standing traditions and it is one that we are committed to maintaining long into the future. We want our stadium to be intimidating and challenging to visiting teams, but not to our fans, our guests from out of town and especially not for the youngest fans and families among us today. Have fun, cheer hard and support your team, but don’t be a jerk. Respect the Game. Respect Each Other. The Fan Code of Conduct requires guests to refrain from the following: •Behavior that is unruly, disruptive or illegal in nature. •Intoxication or other signs of alcohol or substance impairment resulting in poor behavior. •Foul, obscene, offensive or abusive language, gestures or actions. •Interfering with the progress of the game or throwing any object onto the field or in the stadium premises. •Failing to follow the instructions of stadium personnel. •Verbal or physical harassment of opposing team fans. •Smoking, except in designated areas. Sports Authority Field has a total of 6,500 parking spaces on-site in stadium lots with 15,000 additional parking spaces in privately managed parking lots located adjacent to the stadium area. On-site parking spaces are primarily reserved for season ticket holders with pre-sold permits. A limited number of single-game cash spaces will be sold to fans without a permit ($30-$20 cash only) however onsite single-game spaces historically sell out no later than 2 hours prior to kickoff. Fans without pre-sold permits have numerous off-site parking options including Pepsi Center parking and parking lots located on the Auraria Campus, both of whom offer Broncos game day parking availability. The Pepsi Center and Auraria Campus are located east of I-25 and an approximate walk of 10-minutes to the stadium. Pricing and availability of off-site parking lots may change without notice. Exercise caution when parking in off-site lots and utilize only those which 1) display a special event parking sign issued by the City & County of Denver, or 2) are existing approved parking lots clearly managed by reputable companies. On game day, heavy traffic on roadways around the stadium should be expected. It is recommended that ticket holders give themselves plenty of time for arrival to the game. PARKING ON NEIGHBORHOOD STREETS AROUND THE STADIUM IS ILLEGAL. VIOLATORS WILL BE TICKETED AND TOWED. •Fighting. •Indecent exposure or the wearing of obscene or indecent clothing. •Conduct that endangers spectators or participants. •Ethnic intimidation. Violators will be ejected from the stadium premises and may be required to complete an online Fan Conduct Class in order to be permitted to attend future games. Season ticket holders may have account privileges revoked without reimbursement at the discretion of the Broncos and Sports Authority Field at Mile High. Season ticket holders are responsible for the behavior of their guests. PARKING POLICIES Parking permits should be hung from the rear view mirror facing forward. Please have your parking permit visible prior to pulling into any stadium parking lot. A parking permit or purchase of a parking space entitles the ticket holder to one parking space for both his/her vehicle and tailgate setup. Adjacent parking spaces and drive aisles may not be used for grills, chairs, tents, or any other items. Parking outside of the stadium on area roadways, medians, grass malls, and vehicle breakdown lanes is prohibited. Violators will be ticketed by local law enforcement and/or towed at the owner’s expense. PUBLIC TRANSPORTATION PUBLIC TRANSPORTATION RTD offers inexpensive and convenient public game day transportation options. Fans utilizing public transportation should come prepared and aware of the NFL Bag Policy restricting the size and type of bags permitted into the stadium. BRONCOS RIDE RTD’s Broncos Ride game day shuttle transports fans to and from the stadium from local park and ride lots throughout the metro area. Round trip fares range from $ 4.50 to $ 10.00 depending upon your departure point. Busses depart to the stadium from park and ride lots starting 2 ½ to 1 hour prior to kickoff. Fans can board busses for the trip home after the game in Lot A outside Gate 9. Tickets may be purchased at ticket vending machines or at ticket booths at select light rail stations. In addition to park and ride shuttles, the Federal Shuttle and Market Street Station Shuttle provide additional Broncos Ride service to the stadium along Federal Boulevard and from the Market Street Station, located in downtown Denver at the end of the 16tth street mall (16th and Market Street). The Federal and Market Street shuttle operate every three to five minutes starting two hours prior to kickoff until 10 minutes after kickoff. Following the game, service resumes with the last bus departing 45 minutes following the conclusion of the game. LIGHT RAIL The Sports Authority Field at Mile High Station and Decatur-Federal Station provide easy access to the stadium from the light rail system. Regular one-way fares apply. Fans should purchase a round-trip ticket at your initial boarding station to avoid delays after the game. Sports Authority Field at Mile High Station The C, E or W light rail lines stop at the Sports Authority Field at Mile High Station, an 8 minute walk to the stadium. Fans may also take the D or H lines and transfer to the C or E lines at I-25 & Broadway, Alameda, or 10th & Osage stations. PLATTE VALLEY TROLLEY The Platte Valley Trolley operates for all Broncos home games. The Trolley operates between 15th St. and Confluence Park and the Broncos Bridge starting 2 hours before the game and beginning at the end of the 3rd quarter until one hour after the game ends. The fare is $5 for a round trip ticket (One-ways are available for $3). Children under 3 are free. Tickets can be purchased on the Trolley. FOOD & BEVERAGE MILE HIGH MOUNTAIN VILLAGE The Mile High Mountain Village at Sports Authority Field at Mile High is where the Broncos official pre game tailgating party before each home game. The Mountain Village opens to all fans with a game ticket an hour and a half prior to general stadium gates for fans to catch all the early NFL action on high-definition, 55” flat-screen monitors along with appearances by Broncos Cheerleaders, Alumni, and Miles the mascot. Other activities and entertainment including a DJ, face painters and caricature artists ensure every member of the family will have a great time The Mountain Village opens at 10:30 AM for day games and 12:30 PM for night games. Entry is free for all fans with a game ticket. Early entrance to the Mountain Village takes place at Gate 4. Once public gates have opened, the Mountain Village is accessible to all fans from the Main Concourse. Located at both east and west 50 yard line areas on the stadium’s main concourse level, the 50 Yard Bars are specially themed on-concourse zones open to all fans to socialize and watch early game action on flat screen monitors and large format video walls and staying on top of fantasy football stats through stat boards and out of town scoreboards. The Tavern Mile High is a unique partnership between The Denver Broncos and The Tavern, both proud Colorado companies. Located on the Lower North Concourse of Sports Authority Field at Mile High by Gate 4, the Tavern Mile High opens to fans early, at the same time as the Mountain Village which is 10:30 AM for afternoon games and 12 PM for night games. Decatur-Federal Station The Decatur Federal station is located on the West Corridor Line, a 12.1 mile extension of light rail service to the west, connecting downtown Union Station to the Federal Center in Golden. The Decatur-Federal Station is a walk of approximately 8 minutes to the stadium. MILE HIGH CROSSBAR With the goal post from Mile High Stadium as its centerpiece, The Mile High Crossbar is located adjacent to Gate 5 on the main concourse. TAXI SERVICE A taxi stand is located outside the stadium on Bryant Street along the pedestrian walkway outside the Gate 5 area on the northeast corner of the building. BIKING TO THE STADIUM Sports Authority Field at Mile High is easily accessed from the South Platte Trail of the Denver bike trail system. To download a .pdf map of the Denver trail system, click HERE. There are over 300 on-site bike racks for securing the bikes when on-site. All those biking to the stadium are encouraged to be aware of and to plan for the new Stadium Bag Policy which will be in effect at all stadium gates. The Xfinity HD Cafe located adjacent to Gate 5 in the Mile High Mountain Village is a perfect spot for meeting new friends to watch the early NFL action from across the country before kickoff. With televisions tuned to the NFL Red Zone you won’t miss any of the action or the performance of the players on your fantasy team. STADIUM A-Z GUIDE ALCOHOL POLICIES ADA GUIDE Sports Authority Field at Mile High and our partners strongly encourage responsible consumption of alcoholic beverages. The stadium’s alcohol policies are: ADA Ticket Purchases • No outside alcoholic beverages are permitted. Guests in possession of outside alcoholic beverages will be ejected without refund. In addition to Ticketmaster, the Broncos have established an ADA hotline - 720-258-3337 - for ADA patrons to call when ordering tickets. ADA ticket orders are processed in order of receipt starting on the on-sale day until sold out. Please review a full summary of ADA Ticket Purchase Guidelines located on the Broncos website at the above link. ADA Stadium Services ELECTRICAL OUTLETS Electrical outlets (ADA Power Stations) are available for recharging wheelchairs and other necessary equipment in the seating areas designated for patrons with disabilities. Please contact a Guest Relations staff person for assistance. FAMILY RESTROOMS ADA compliant family restrooms are located adjacent to most Guest Relations Centers on each stadium level. RAMPS ADA compliant ramps to all stadium levels are located in all four corners of Sports Authority Field at Mile High. Any guest seated in Sections 316 through 330 should utilize the ramps adjacent to Gates 4 and 5 only. • Colorado law prohibits the sale of alcoholic beverages to persons under the age of 21. NFL policy requires that all guests, regardless of age, are required to show valid ID when purchasing alcoholic beverages. Identification cards that appear to be fraudulent will be turned over to a Denver Police Officer. • The sale of alcoholic beverages will conclude at the end of the third quarter of NFL games. Cut off times will be determined for other events on a case-by-case basis. Sales may be discontinued earlier at the discretion of stadium management. • There is a two-alcoholic beverage limit per transaction at all concession stands. • Guests passing or providing alcohol to minors will be ejected and subject to arrest. • Guests possessing alcohol, who do not have proof of being 21, may be ejected. • Stadium management reserves the right to refuse the sale of alcohol to any person. • Don’t drink and drive. Have a designated driver, take mass transit or take a cab. Don’t get behind the wheel. ASSISTED LISTENING DEVICES Hearing impaired guests may check out an Assistive Listening Device (ALD) at any Guest Relations Center with a valid driver’s license. Guests may also reserve an ALD prior to an event by calling 720-258-3000. ALTITUDE CLOSED CAPTIONING Closed captioning is available for guests who are deaf or hearing impaired via mobile phones. A limited number of mobile phones are available for check out with a valid driver’s license at any Guests Relations Center or can be reserved in advance by calling 720-258-3000. The mobile phones will transmit announcements made through the stadium’s public address system. To access captioning from your own smart phone, visit www.mobilecap.net and enter the Event ID code ‘951’. This system may not be available for all stadium events. While most people can come and go without any difficulty, minor symptoms of altitude sickness may include shortness of breath, headaches and fatigue. If the elevation does get to you, here are some tips you can try: ADA Parking All ADA parking spaces at the stadium are restricted to only those guests possessing and displaying valid state-issued ADA parking placards or vehicle registrations. Violators are subject to ticketing and or fine. SINGLE GAME ADA PARKING PERMITS On a first-come, first-served basis, guests may purchase ADA parking permits prior to game day by calling 720-258-3000 or by e-mail at [email protected]. The cost for ADA parking permits is the same as for non-ADA parking spaces in each lot. At Sports Authority Field at Mile High, with 17 percent less oxygen than in cities at sea level, visitors from out of town may find themselves breathless over more than just our beautiful city and stadium. Drink plenty of water (3-4 quarts per day) Monitor your alcohol intake. Take it slow! Give your body a break & don’t overexert yourself. Pack for sun. At this elevation and with more than 300 days of sunshine in Denver, sunscreen is a must. Dress in layers. Check the weather forecast as temperatures can vary wildly from day to night during football season. ARGUS EVENT STAFFING, LLC Built on a good reputation and strong reliability, Argus provides event & security staff and services for some of the most prominent venues in the state including Sports Authority Field at Mile High where Argus personnel serve our guests in numerous guest service and security related positions. SEASON ADA PARKING PERMITS Season ticket holders requesting season-long ADA parking should complete and return the parking request, which was included in the season ticket renewal package, along with a copy of your vehicle registration or state-issued handicap placard. Parking is assigned strictly on availability and season ticket priority number. ATM ADA SHUTTLE CARTS Shuttle carts are available to assist ADA, elderly and other guests requiring assistance from parking areas to locations in close proximity to stadium gates. Shuttles operate starting three hours prior to kickoff until one hour after the game. Shuttles will pick up fans from designated pick up locations only. Shuttle cart service may be reduced or cancelled should inclement weather conditions present safety concerns. BABY CHANGING STATIONS AGE RESTRICTIONS Guests two years of age and older are required to have a ticket for admission to any stadium event. Infants under two years of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others nearby. 9 US Bank ATMs are available in Sports Authority Field. 100 Level Concourse: 105, 113, 122 & 133 United Club Lounges: 307, 336 300 Level North: 322 500 Level Concourse: 508 & 534 Baby changing stations are available in all stadium restrooms. BANNERS / SIGNS Appropriate signs and banners are acceptable, however the following rules apply: • Signs may not obstruct another guest’s view • Signs may not cover existing stadium advertising or signage • Signs must be event-related, in good taste and in approved locations as determined by stadium management. • Signs may not contain profanity or be commercial or political in nature. • Signs may not be constructed out of plastic, wood, metal or other hard substrates. BRONCOS TEAM STORE DESIGNATED DRIVER PROGRAM The Broncos Team Store at Sports Authority Field at Mile High is located on the Main Concourse (100 Level) across from section 132. The team store is open year round, with daily (non-event) hours Monday through Saturday from 10 AM.- 6 PM. On game days, the store is open starting at 9 AM with access permitted by ticketed fans only once stadium gates open The Denver Broncos encourage fans to drink responsibly and be “Good Sports” while enjoying the game. Fans may visit the Guest Relations Centers located at GR Gate 10, Sections 122, 322, 508 and 534 for information on how fans over 21 can sign up to be a designated driver and receive a complimentary Coca-Cola or O’Doul’s and to register to win prizes including a trip to the Super Bowl. As a designated driver, fans pledge not to drink alcoholic beverages during the game and to provide responsible transportation for all members of their group. CAMERAS / VIDEO RECORDERS Hand-held still camera photography is welcome. Cameras and lenses must be of a reasonable size, as determined by stadium management. Tripods, lenses or any other equipment that interferes with other fans’ views or enjoyment of the event are not permitted. Camera policy is subject to change on an event by event basis. Please check in advance to confirm a specific event’s policy if there is a question. CELLULAR SERVICE Verizon, AT&T, Sprint and T-Mobile have installed an on-site distributed antenna system (DAS) at Sports Authority Field at Mile High for the purpose of strengthening and expanding cellular coverage at the stadium for subscribers of these service providers. CONCESSIONAIRE Centerplate is one of North America's largest providers of quality food and beverage, catering, merchandise and facility management services for many of America's best-known sports, convention and entertainment venues. As our singular goal is to be #1 in Event Hospitality, all of our managers, chefs and employees are "Hospitality Ambassadors." At Sports Authority Field at Mile High, Centerplate manages all of the stadium's food and beverage concessions on nonsuite levels. ELEVATORS & ESCALATORS 8 public elevators and 15 escalators provide service to all stadium levels and seating areas. Elevators are located at the 50 yard line areas on the East and West sides of the stadium. Escalators are located within each ramp quadrant and in the United Club areas and suites. EMERGENCY SITUATIONS If an emergency situation arises, please direct your attention to the scoreboard while listening to the PA system for instructions. In addition to the scoreboard and PA system you may also refer to a guest relations or security team member for further instructions. EMPLOYMENT & FUNDRAISING OPPORTUNITIES The Sports Authority Field at Mile High staff are focused on one goal... to give our fans the best game day experience possible. From our guest services and event staff to the housekeeping department and food and beverage team, each of the over 2,000 individuals who represent the stadium and Denver Broncos Football Club on game days and during other stadium events share an unwavering commitment to each and every visitor and guest. CLUB LOUNGES FIELD ACCESS The United Club Lounges are located on the 300 Level of the stadium on both the east (331-346) and west (300-315) sidelines. Both suite ticket holders and guests with tickets in either of the Club Lounges are permitted to access the clubs during an event. Access to the Club Lounges should be from the elevators located on the 50 yard line areas of each stadium level. Club and Suite ticket holders are also permitted to enter the stadium through Gate 2 or 7, which are designated as the entry gates for all premium seating ticket holders. Only authorized personnel will be permitted on the field prior to, during and after the game. Any unauthorized persons gaining access to the field will be removed, ejected and subject to prosecution and/or fine as well as loss of season ticket privileges. FIRST AID First Aid Centers are located on the Main Concourse across from Section 122 (east 50 yard line) and on the Upper Concourse by Section 534 (east 50 yard line). COLORADO SPORTS HALL OF FAME The Colorado Sports Hall of Fame, located at Gate 1 of Sports Authority Field at Mile High, takes visitors on a journey through Colorado Sports history. Tours of Sports Authority Field at Mile High are also provided through the Hall of Fame. The Hall of Fame is open Thursday through Saturday, (Tuesday through Saturday June-August) from 10 a.m. to 2 p.m. and also during also Broncos home games for fans with a game ticket. For more information, please call 720.258.3888 or visit www.coloradosports.org. COMMERCIAL ACTIVITIES Unauthorized commercial or promotional activities are strictly prohibited in stadium parking lots or on stadium property without advance written authorization from the Denver Broncos and Stadium Management Company. Violators will be subject to ejection from the stadium and/or stadium parking lots as well as possible loss of game ticket and /or parking privileges COMPLAINTS / COMPLIMENTS Sports Authority Field at Mile High values and appreciates all feedback as it is integral in our commitment to provide the best game day experience possible. Feedback may be provided on a guest comment card , obtained at any Guest Relations Center, or online at www.sportsauthorityfieldatmilehigh.com on the “Contact Us” page. DENVER BRONCOS FAN ZONE Join the pre-game party on the Sports Legends Mall offering a number of activities and pre game entertainment for fans of all ages. Fans catch other NFL action on a large, outdoor video board while enjoying pregame food and beverage specials. Children will be able to play on a number of outdoor inflatables or participate in other activities including sign making, face painting, etc. FOOD AND BEVERAGES Sports Authority at Mile High offers a variety of game day favorites and local cuisine. Concession stands (including portables and merchandise) are located throughout the concourse areas and United Club Levels. All major credit cards are accepted, including at most portable food service carts. For a complete list of all the food and beverage offerings, please visit GATE OPENING TIMES For Broncos games, general gates to the stadium open two hours prior to kickoff. Gates for those with United Club or Suite tickets are able to access the Club Lounges starting three hours prior to kickoff. Please utilize the gate indicated on your ticket when entering. It is recommended that fans arrive to their gate 45 minutes prior to kickoff. GUEST RELATIONS CENTERS Guest Relations Centers are located on all general seating levels of the stadium for guests to obtain information or assistance. Guest Relations Centers are located by Gate 10 and Section 122, both United Club East and West, North Reserve, and Level 5. HIGH SCHOOL FOOTBALL SALUTE The Denver Broncos salute to high school football displays the football helmets of every high school football program in the state. The High School Football salute is located off of the Main Concourse by Gate 8 HOUSEKEEPING Known primarily as a provider of food, concession, and uniform services, how ARAMARK’s has evolved to become a leading Facility Management provider is one of the best kept secrets in the outsourcing industry. At Sports Authority Field at Mile High, Aramark is responsible for all housekeeping related functions of the stadium. LOST AND FOUND PLAYING SURFACE Lost and found articles should be taken to the nearest Guest Relations Center. Please call 720-258-3889 to inquire about any lost articles. Items will be held for 60 days. On Broncos game days, lost and found is open for one hour following games at Gate 7. The playing surface at Sports Authority Field at Mile High is a Kentucky Bluegrass natural field with a Desso Grassmaster stabilization system, which strengthens and reinforces the field through millions of artificial fibers injected to a depth of approximately 8 inches into the surface. METROPOLITAN FOOTBALL STADIUM DISTRICT (MFSD) Sports Authority Field at Mile High is owned by the Metropolitan Football Stadium District (MFSD) a body corporate and political subdivision of the State of Colorado established pursuant to the Metropolitan Football Stadium District Act, Article 15, Title 32 of the Colorado Revised Statutes, (Act). The District includes all or part of the seven counties in the Denver metropolitan area. The District was created for the purpose of planning, acquiring land and constructing a professional football stadium. As the roots of the natural grass grow they become intertwined with the artificial fibers, "anchoring" the field and providing greater stability, durability and strength. First utilized on European soccer fields, Sports Authority Field at Mile High was the first professional stadium in North America to utilize this technology. In 2004, Sports Authority Field became the only stadium ever selected by the Sports Turf Managers Association (STMA) as the top playing surface in both professional football and professional soccer in the same year. MILES Not too long ago, high in the Rocky Mountains, a big flash of lightning split the blue and orange sunset sky. Thunder rolled all across the foothills…but went unnoticed. For that night, Broncos fans were too busy cheering on the team to their second consecutive Super Bowl title in Miami, Florida. In that great flash of heat and electricity was born the most dedicated Broncos fan ever, Miles. For the next year, Miles lived high in the Rockies with all of the other wild animals. He was raised by a herd of wild horses and taught how to survive the cold climate and high altitude. The horses were, not surprisingly, huge Broncos fans. They taught Miles all about Broncos traditions and the great players who had carried the team to two world championships. After two years, Miles longed for greener pastures. From high in the mountains he dreamed of a place where the grass stayed green year round. Then he spotted such a field way down in the city of Denver and decided that was where he needed to be. When he arrived, he was delighted to find that the grass he had seen was that of Sports Authority Field at Mile High! Miles loves his new home, and the turf management folks appreciate the help he provides keeping the turf nicely trimmed. What Miles loves most of all are the days when the Broncos are playing at the stadium, because then he gets to cheer on his favorite team and meet all his fellow fans! MOTORIZED VEHICLES Motorized vehicles of any type are not permitted on sidewalks or on exterior plaza areas of Sports Authority Field at Mile High. Motorized vehicles include, but are not limited to cars, trucks, mopeds, scooters, motorcycles and ATV’s. All motorized vehicles must be parked in designated parking spaces at Sports Authority Field at Mile High. MOUNTAIN VILLAGE The Broncos official pre game tailgate party takes place in the Mountain Village, free for all fans with a game ticket with entry permitted at Gate 4 starting at 10:00 AM for the AFC Championship Game. Fans can catch early NFL action from around the country on high-definition, 55” flat-screen monitors and enjoy appearances by Broncos Cheerleaders, Alumni, and Miles the mascot. Other activities and entertainment including a DJ, face painters and caricature artists ensure every member of the family will have a great time. Visit www.DenverBroncos.com/milehighmountainvillage or call 720-2583100 for more information. NO RE-ENTRY POLICY Sports Authority Field at Mile High has a NO RE-ENTRY policy. Ticketed guests who leave the building are NOT permitted to re-enter with a previously scanned ticket. PREMIUM SEATING Sports Authority Field at Mile High offers a number of premium seating options including Executive Suites, Single Game Suites or Club Seats with some of the best sight lines in the stadium, full-service catering, elevator and escalator service from premium seat entrances and many other amenities. Sports Authority Field at Mile High Premium Seating areas includes the United Club Level, Executive Suites, Legends Rooms, Ring of Fame suites, and the 5280 Club. To request further information, please www.denverbroncos.com/tickets-andstadium/premium-seating.html call 720-258-3338 or send an email to [email protected]. RECYCLING Recycling containers are located throughout all areas and levels of the stadium for guests to dispose of any recyclable materials including glass and plastic bottles, aluminum and tin cans, cardboard boxes, paper, newspapers or other material acceptable in the recycling process. Recycling containers are also located outside the stadium, adjacent to parking areas and by stadium gates. For more information on Game Plan Green, please visit SMOKING Sports Authority Field at Mile High is a non-smoking facility. Smoking and use of alternative smoking devices (electronic or vapor) is only permitted in designated smoking areas. Smoking or use of alternative smoking devices in a non-designated area will result in ejection from the stadium without refund. Any form of marijuana consumption or possession is prohibited on Sports Authority Field at Mile High property during public events inclding in stadium parking lots. STADIUM MANAGEMENT COMPAY, LLC. (SMC) Stadium Management Company, LLC (SMC), a subsidiary of the Denver Broncos Football Club, is the entity responsible for the overall day to day and event management of Sports Authority Field at Mile High. To contact SMC, please call 720-258-3000. SUITE CATERING At Epicurean Sports, we turn fans into foodies. Recognized locally and nationally as a top caterer, we pride ourselves on preparing fresh, local ingredients and the best service in the industry. Epicurean provides premium catering services to the Executive Suites and special event clients at Sports Authority Field at Mile High. TAILGATING VERIZON STUDIO The Broncos and Sports Authority Field at Mile High are committed to ensuring a safe and enjoyable tailgating experience and to continue the long-standing tailgating tradition that has always been a part of a Broncos game day. Please be respectful of your fellow fans by following the Stadium Tailgating Rules and Regulations. Visit the Verizon Studio located on the Main Concourse across from Section 126 to check out the latest Verizon technology and to learn how you can get the best Broncos coverage at home with the unrivaled speeds of FiOS Quantum, America’s fastest internet. On the go, stay connected to the Broncos with NFL Mobile and watch live NFL games on Thursday, Sunday and Monday nights. ONE CAR = ONE SPACE. Tailgate parties are not permitted to overflow into adjacent parking spaces or into the drive lanes. Saving spots is prohibited. Fans who wish to tailgate together must arrive together. Parking is first-come, first-served for the first 90 minutes. parking lots open, cars may be directed into parking spaces by stadium staff. Tailgates are limited to the lined 8’ x 17’ parking space either directly behind your vehicle, in front of your vehicle or in adjacent landscaped areas. Drive aisles and fire lanes need to be kept clear at all times to allow emergency vehicles unobstructed access. Barbeque grills are allowed; however, their use in areas where guests or property may be damaged is strictly prohibited. Dispose of charcoal/hot coals in designated coal barrels only and dispose of trash and recyclables in appropriate receptacles. All tents, tables, chairs, etc. must be broken down prior to entering the stadium. PROHIBITED Kegs or glass bottles. Possession and /or consumption of alcoholic beverages by minors Open-flame fires or use of barbeque grills in areas where guests or property may be damaged. Commercial or promotional activities of any kind without prior written permission from the Denver Broncos or Stadium Management Company. The sale or distribution of any products including food or beverages. Saving or blocking available parking spaces, pedestrian aisle ways, sidewalks or disabled access aisles. The operation of unauthorized motorized vehicles on stadium property including but not limited to go-karts, mini-bikes, golf carts and Segways. Unauthorized use of stadium property. THUNDER Thunder, a purebred Arabian gelding, is the second version of the framed Broncos’ mascot, officially taking the reins on Sept. 12, 2004, during a Sunday night game against the Kansas City Chiefs. The original Thunder made his Mile High debut on Sept. 12, 1993, during a Broncos victory over the San Diego Chargers and retired prior to the start of the 2004 season. Thunder represents the Broncos during all home games and also traveled to New York for the 2013 Super Bowl. In addition to his duties at home games, Thunder also represents the Denver Broncos during appearances at community events and functions throughout Colorado. Thunder is trained and ridden by Ann Judge-Wegener of Thunder Spirit LLC. THUNDERVISION Sports Authority Field at Mile High’s three high-definition Daktronics video displays, were installed prior to the start of the 2013 NFL season as part of $ 32 million in stadium improvement projects. The main video display on the south end measures 222’L x 40’H. The north/east and north/west displays measure 62’L x 40’H. All video displays are 15 HD resolution (mm). TOURS Public tours of Sports Authority Field at Mile High are professionally guided by knowledgeable and friendly tour guides from the Colorado Sports Hall of Fame and Museum. Each tour takes approximately 7590 minutes and is a length of approximately ½ mile. The entire tour route is fully ADA accessible. Tours start from the Colorado Sports Hall of Fame & Museum located at Gate #1 on the stadium's west side. For more information or to schedule a tour, please visit the Colorado Sports Hall of Fame or contact the Hall of Fame at 720-258-3888. WHEELCHAIR ASSISTANCE Stadium wheelchair attendants are available to assist guests between stadium entry gates and seating sections in any levels of the stadium. Please see any stadium staff member to request wheelchair assistance. TELEPHONES (PUBLIC) / TTY Public telephones are located at Guest Relations Centers at Gate 10 and Section 122 on the Lower Concourse, and Sections 509 and 534 on Thunder level.