customer advance festival info

CUSTOMER ADVANCE
FESTIVAL INFO
The wait is almost over - Outlook is just weeks away, and we couldn’t be more
excited!
As Europe’s largest Bass music and Soundsystem Culture festival, we’ll be bringing
you the biggest names from the most vibrant and cutting edge dance scenes
around. We’ve got over 400 artists booked to play in completely unique locations
including The Beach, The Fort, and of course, on the infamous Boats Parties.
We’ll be kicking off Outlook’s 7th year with the Opening Concerts 2nd year at Pula’s
jaw-dropping 2000-year-old Roman Amphitheatre - a night that is not to be missed.
Over the following 4 days, you’ll be re-energising on the stunning coastline, soaking
up the Croatian sunshine, and swimming in the crystal waters of the Adriatic as our
Beach Party DJ’s provide the perfect soundtrack to take you through to sunset!
Then, as the days draw to a close and the energy levels heighten, the abandoned
Fort Punta Christo will come alive and transform Outlook into an entirely different
world. By night we open The Fort’s gates for you to come and experience the
mindblowing combination of the best music in the world through incredible sound
systems, in unbelievable surroundings.
Any of you that have been to Outlook before will know how special the vibe is, how
perfect the music is, how beautiful the people are and how incredible the location is.
And for any of you that haven’t been to Outlook before… You will never forget what
you’re about to be part of!
This document is a round-up of everything you need to know to make sure you make
the most of your time at Outlook! So before the anticipation becomes too much to
concentrate, have a quick read and make sure that you’ve got everything in place for
what will be an unforgettable week of pure summertime vibes shared between like
minded individuals.
1. Pre-Travel
1.1 Packing
1.1.1 Money
2. Getting To (And From) The Festival
2.1 Campsite / Festival Address
2.2 By Airport Transfer
2.2.1 Transfers To Outlook
2.2.2 Transfers Away From Outlook
2.3 By Sunshine Bus
2.3.1 To The Festival
2.3.2 Away From The Festival
2.4 By Train
2.5 By Public Bus
2.6 By Car
2.6.1 Driving
2.6.2 Car Hire
2.6.3 Parking
3. Travel At The Festival
3.1 Buses
3.2 Taxis
3.2.1 Guide Prices
4. Accommodation
4.1 On-Site Accommodation
4.1.1 Arrival Instructions
4.1.2 Tent Hire / Purchase
4.1.3 Campsite Rules
4.2 Off-Site Accommodation
4.2.1 Arrival Instructions - Private Apartments
4.2.2 Arrival Instructions - Bi-Village
4.3 Wristbands
5. Festival Info
5.1 Opening Concert
5.2 Line Up
5.3 Boat Parties
5.4 Token System
5.5 Food & Drink
5.6 Merchandise
5.7 Festival Map
5.8 Meeting Points
5.9 Customer Village
5.9.1 Internet
5.9.2 Phone Charging
5.9.3 Secure Storage
5.9.4 Lost Property
5.10 Festival Rules
5.11 Opening Times
5.12 Disabled Info
6. Customer Welfare
6.1 Searching
6.2 Alcohol
6.3 Drugs
6.4 Beach
6.5 Stewards
1. Pre-Travel
(Must Pack, Do Pack, Do Not Pack)
1.1 Packing
Must
Ticket
Passport
Bank card
Money
Visa (if needed)
Trainers
Campers
Tent
Roll mat
Sleeping bag
Torch
Bin bags
Pillow
Do (aside from bikinis, swim shorts etc)
A photocopy of your passport
A second form of photo ID
Travel insurance
Medical insurance
Hat
Medicine
Sun cream
After sun
Insect repellent
A jumper
Lots of camping equipment if available for sale at the Campsite.
You can also pre-book tents via the website here.
DO NOT
Drugs/Illegal substances, Sharp or potentially dangerous objects, Stilettos, Pets, Any
glass, Air horns, Your favourite clothes.
1.1.1 Money
The Croatian currency is kuna. However, if you are traveling to the festival via other
european countries then you may want to bring some euros for snacks / drinks on
your journey.
The exchange rate is roughly 8.5kn to £1, or 7.5kn to €1.
We suggest you bring £30/£35 (280/330kn) per day for spending money. This is
based on the following general costs:
Main dishes in restaurants range from 70-150kn. Pizza = 40-65kn / Sandwiches =
30-50kn / Beer = 30kn / Spirit + mixer = around 25kn.
There are 2 cash machines (ATMs) in the Campsite but there aren’t any in the festival
site. If you are not staying within the Campsite then there are various ATMs in the
local villages that you will be able to use.
When you leave your accommodation each evening to come to the festival, you
should make sure that you have enough cash or tokens (see section 5.4) to see
you through.
Only tokens will be accepted. Please see section 5.4 for further info.
2. Getting To (And From) The Festival
2.1 Campsite / Festival Address
Camp Brioni (Formerly Puntizela),
Puntizela 155,
Stinjan
52100, Pula, Croatia
2.2 By Airport Transfer
If you haven’t booked them already, get your Airport Transfer tickets now as they
are nearly sold out! You can buy them online here. All Airport Transfers must be
prebooked - they come off of sale on the 22nd of August!
Once you have made your way through baggage collection and passport control,
you should head towards the designated coach pick up point. There will be festival
reps around to help you find the right bus - they will be wearing Outlook T shirts.
Also, all airport transfer coaches will have Outlook signs in their front windows.
Make sure you have your Airport Transfer ticket and matching ID ready
for boarding.
Please note: all Airport Transfer times may be subject to change, please check
our website for the most up to date information.
2.2.1 Transfers To Outlook
Pula › Outlook
Tuesday 2nd September — Wednesday 3rd September — Thursday 4th September — Pick up at 15:45 (arr. 16:25)
Pick up at 23:30 (arr. 00:10 next day)
Pick up at 16:30 (arr. 17:10)
Pick up at 23:30 (arr. 00:10 next day)
Pick up at 10:00 (arr. 10:40)
Pick up at 23:30 (arr. 00:10 next day)
Trieste › Outlook
Monday 1st September — Tuesday 2nd September — Wednesday 3rd September — Thursday 4th September — Pick up at 16:00 (arr. 20:00)
Pick up at 13:15 (arr. 17:15)
Pick up at 21:30 (arr. 01:30)
Pick up at 23:00 (arr. 03:00 next day)
Pick up at 18:00 (arr. 22:00)
Pick up at 23:30 (arr. 03:30 next day)
Pick up at 18:00 (arr. 22:00)
Ljubljana › Outlook
Monday 1st September — Tuesday 2nd September — Wednesday 3rd September — Thursday 4th September — Pick up at 15:00 (arr. 20:00)
Pick up at 13:00 (arr. 18:00)
Pick up 21:00 (arr. 02:00 next day)
Pick up at 11:30 (arr. 16:30)
Pick up at 23:30 (arr. 04:30 next day)
Pick up at 14:00 (arr. 19:00)
Zagreb › Outlook
Monday 1st September —
Tuesday 2nd September — Wednesday 3rd September — Thursday 4th September —
Pick up at 15:00 (arr. 20:00)
Pick up at 20:30 (arr. 01:30 next day)
Pick up at 15:00 (arr. 20:00)
Pick up at 21:00 (arr. 02:00 next day)
Pick up at 14:30 (arr. 19:30)
Pick up at 21:30 (arr. 02:30 next day)
Pick up at 14:30 (arr. 19:30)
Pick up at 22:00 (arr. 03:00 next day)
Venice Treviso › Outlook
Monday 1st September — Tuesday 2nd September — Wednesday 3rd September — Thursday 4th September — Pick up at 16:00 (arr. 21:30)
Pick up at 23:00 (arr. 04:30 next day)
Pick up at 11:00 (arr. 16:30)
Pick up at 23:00 (arr. 04:30 next day)
Pick up at 10:30 (arr. 16:00)
Pick up at 23:00 (arr. 04:30 next day)
Pick up at 11:00 (arr. 16:30)
Venice Marco-Polo › Outlook
Monday 1st September — Tuesday 2nd September — Pick up at 15:00 (arr. 20:30)
Pick up at 16:30 (arr. 22:00)
Pick up at 18:40 (arr. 00:10 next day)
Pick up at 23:30 (arr. 05:00 next day)
Pick up at 12:00 (arr. 17:30)
Pick up at 15:00 (arr. 20:30)
Pick up at 18:00 (arr. 23:30)
Pick up at 22:00 (arr. 03:30 next day)
Wednesday 3rd September — Thursday 4th September —
Pick up at 10:00 (arr. 15:30)
Pick up at 13:30 (arr. 19:00)
Pick up at 17:00 (arr. 22:30)
Pick up at 23:00 (arr. 04:30 next day)
Pick up at 10:00 (arr. 15:30)
Pick up at 13:00 (arr. 18:30)
Pick up at 18:00 (arr. 23:30)
2.2.2 Transfers Away From Outlook
Please head to the coach pick up point 20 minutes before your scheduled departure
time. We advise that you double check you are boarding the correct bus as there will be a
number of coaches all heading out to different airports at the same time. Your transfer
away from Outlook will pick you up in the same place that it dropped you off (at the front
of the campsite by Green Gate).
Outlook › Pula
Monday 8th September — Tuesday 9th September — Pick up at 04:45 (arr. 05:25)
Pick at 15:15 (arr. 15:55)
Pick up at 04:45 (arr. 05:25)
Outlook ›Trieste
Monday 8th September — Tuesday 9th September — Wednesday 10th September — Pick up at 06:45 (arr. 13:15)
Pick up at 06:00 (arr. 12:30)
Pick up at 12:45 (arr. 19:15)
Pick up at 07:00 (arr. 13:30)
Outlook › Ljubljana
Monday 8th September — Tuesday 9th September — Wednesday 10th September — Pick up at 03:00 (arr. 09:30)
Pick up at 10:30 (arr. 17:00)
Pick up at 04:00 (arr. 10:30)
Pick up at 09:00 (arr. 15:30)
Pick up at 03:00 (arr. 09:30)
Outlook › Zagreb
Monday 8th September — Tuesday 9th September — Wednesday 10th September —
Pick up at 05:30 (arr. 12:00)
Pick up at 05:30 (arr. 12:00)
Pick up at 10:00 (arr. 16:30)
Pick up at 01:00 (arr. 07:30)
Pick up at 05:00 (arr. 11:30)
Outlook › Venice Treviso
Monday 8th September — Tuesday 9th September — Wednesday 10th September — Pick up at 01:00 (arr. 08:00)
Pick up at 12:00 (arr. 19:00)
Pick up at 01:00 (arr. 08:00)
Pick up at 12:00 (arr. 19:00)
Pick up at 01:00 (arr. 08:00)
Pick up at 14:00 (arr. 21:00)
Outlook › Venice Marco-Polo
Monday 8th September — Tuesday 9th September — Wednesday 10th September —
Pick up at 04:00 (arr. 11:00)
Pick up at 09:00 (arr. 16:00)
Pick up at 02:30 (arr. 09:30)
Pick up at 04:00 (arr. 11:00)
Pick up at 09:30 (arr. 16:30)
Pick up at 11:00 (arr. 18:00)
Pick up at 14:00 (arr. 21:00)
Pick up at 01:00 (arr. 08:00)
Pick up at 12:00 (arr. 19:00)
2.3 By Sunshine Bus
It is imperative that coaches leave on time to ensure the ferry is not missed, BUSES
WILL NOT WAIT FOR LATE ARRIVALS.
To board the Sunshine Bus you will need your e-mail confirmation and
corresponding passport.
2.3.1 To The Festival
You must arrive at your chosen pick-up point AT LEAST 20 minutes before your
scheduled departure time.
2.3.2 Away From The Festival
Sunshine Buses depart at 10am on Tuesday 9th September from the same place you
will be dropped off at.
If you have any questions regarding Sunshine Buses please email enquiries@
planetfestival.co.uk
2.4 By Train
The train services to Pula don’t run as frequently as you might expect. However, Euro
Railways and Rail Europe provide information on train routes that go directly to Zagreb
(the capital of Croatia), along with other cities in Croatia, from various cities across
Europe. Once in a nearby city, we suggest catching a local bus (see ‘By Public Bus’
section below) that will take you to Pula. Alternatively, if you get yourself from the
train station to the airport, you could get an Outlook airport transfer that will bring you
directly to the festival.
www.hznet.hr is the Croatian Railways site for those wanting more local services and
www.reiseauskunft.bahn.de is a useful site for booking trains both to Croatia and within.
2.5 By Public Bus
If you are making your own way to/from the festival, buses are the best way to
travel from city to city. We suggest aiming to get to Pula and then from / to Pula - the
5A runs regularly between the city bus station and festival site.
www.autotrans.hr
www.brioni.hr
www.fils.hr
www.pulapromet.hr (City and suburban)
www.croatiabus.hr (Various domestic routes)
www.velebit-tours.hr (Operates a route between Zagreb & Zadar)
www.skreb-prijevoz.com (Routes from Zagreb to Rijeka, Sibenik & Split)
Please be aware its not possible to book bus tickets online, they must be booked at
the bus stations. You should try and book your bus ticket (from the bus station) as far in
advance as possible.
Luggage - you will be expected to pay around 6-7kn to put your luggage on the bus.
You will be given a receipt when you pay, make sure you hold onto it!
2.6 By Car
2.6.1 Driving
The address that you need to aim for can be found in section 2.
Things to remember if driving:
- It is Croatian law that all passengers must wear seatbelts
- Minor roads are usually unlit at night
- It is illegal to drive with more than 0.05% of alcohol in the blood system
- It’s obligatory to carry a fluorescent vest in your car whilst driving in Croatia. You
must keep the vest in the car and not in the boot
Do you have empty seats in your car?! — gocarshare.com/festival/outlook-festival is a
great site for finding people looking for a lift to the festival. It’s a great way to help the
environment and meet other like-minded souls, plus a contribution to petrol is always
helpful.
Emergency road help (HAK) may be reached by dialing (385 1) 1987. This service is
staffed by English speaking operators. Traffic information in English is available on
98.5FM during the tourist season only.
2.6.2 Car Hire
Major car hire chains exist in Croatia, as do local companies. Most have offices in the
larger Croatian towns and airports.
Things to remember if renting a car:
- Drivers must be 21 years of age with a full valid licence for a minimum of two years
- You must be able to show your current passport / national identity card and also a
credit card
- Basic insurance is included in the price of hire but it is advised that customers also
purchase the Collision Damage Waiver & Theft Protection insurance for the duration
of hire. Any incidents must be reported to the Croatian police (112) or else the
insurance is treated as void.
2.6.3 Parking
There is a free car park near the festival. There is no security at the car park so
we suggest that you leave nothing of value at all in your car. There are lockers at the
Customer Village that is located within the festival site where you can keep your
valuables. See section 5.9.2 for further information on the Secure Storage.
3. Travel At The Festival
3.1 Buses
The festival Bus Stop is located by Green Gate (where Airport Transfer buses will
drop you off/pick you up). There are 2 main bus routes which for getting around
whilst at the festival - 5A and 62 - both of these buses will be running a regular
service throughout the festival.
5A - Fina (Pula Centre), Kopraska, Veli Vrh, Štinjan, Festival, Šurida, Koparska,
Tržnica - Valkane
62 - Šurida, Fažana, Festival, Bi-Village, Valbandon
3.2 Taxis
The Festival’s Taxi Rank is located at the festival entrance by the Main Gate.
If you are staying off-site you will pass the Taxi Rank every time you either come to or
leave the festival so you will see where it is.
All legal taxis have meters, and must use them by law. During the day the
taximeter price is 10kn per kilometer, with a 15kn starting fee, and luggage is
5kn per item. From 22:00 – 06:00 Monday – Saturday, and 24 hours on Sunday the
price is 20% more expensive. Vans (8 or 7 seaters) are 50% more expensive than the
car price. Meters start as soon as you get in the car.
You should always ask for a receipt, it is a legal requirement. If you do not ask for
one, or the taxi driver does not give you one you could both be liable for a fine from
the inspectors.
Watch out for illegal taxis – Although they may be cheaper, they are not
regulated by the city and so you could put yourself in unnecessary danger by
using them.
3.2.1 Guide Prices
The following guide prices from / to the festival’s Taxi Rank are based on a four
seater car during the day.
Festival - Stinjan (3km) = 45kn
Festival - Valbandon (4km) = 55kn
Festival - Fazana (5km) = 65kn
Festival - Veli Vrh (6km) = 75kn
Festival - Pula Center (8km) = 95kn
Festival - Peroj (9km) = 105kn
Festival - Verudela (12km) = 135kn
Pula Airport - Pula Center (8km) = 95kn
Pula Airport - Festival (12km) = 135/150kn
Please bear in mind that all of these prices are a rough guide. Actual cost will
depend on how many people, traffic and time of day.
4. Accommodation
Regardless of whether you are staying onsite or offsite, you are part of Outlook and
we want you to the best time possible with us! To help us make that happen for you,
this year, and in years to come, we need you to respect the neighbours that you’re
around and the country that you’re in!
Any damage to any form of accommodation will be taken very seriously and you will
be charged.
4.1 On-Site Accommodation
(Camping/Podpads/Hostels)
If you already have an existing Camping or Hostel booking then you can add
additional nights to your booking when you arrive on-site. Hostels and Hostel Tents
are already sold out but if there is camping still available when you arrive on site
then your booking will be charged at the same price as additional nights.
Additional nights of Camping = 110kn pppn
Additional nights of Hostel Tent accommodation = 150kn pppn
Additional nights of Hostel accommodation = 170kn pppn
Checkout from all on-site accommodation is 12 midday. When you leave,
you must remember to check out and pick up your passport from the Campsite
Reception that is located by the Green Gate.
4.1.1 Arrival Instructions
When you get to the festival, please head up to the Festival Entrance. This is
where you can exchange your printed camping and festival tickets for wristbands.
The Wristband Exchange will be open for Outlook 24hr from midday on
Tuesday 2nd September - 4am Friday 5th September. After this is will be open
10am - 4am on Saturday 6th September and Sunday 7th September.
Make sure you bring I.D with you, and your ticket! Without ID you cannot get in.
Your ID must match the name on your ticket. Please also bring the card that you
made your booking on or a record of the card number.
If you have a ticket that does not have your name on it then please e-mail
[email protected] immediately.
If you are staying on-site you must bring all three pages of your confirmation with
you. If you have added extra nights or changed the names on your booking at any
time please ensure you print the latest version to avoid any issues on the gate.
You can log back in to your booking to print your forms here.
Once you have received your wristbands you will be directed to the campsite
entrance. As you enter the campsite for the first time you need to hand your passport
in to the Passport Drop-Off Office. This is part of Croatian Law, but don’t worry as
they will take good care of it for you and it also avoids you losing your passport
whilst onsite!
4.1.2 Tent Rental / Purchase
Tents are available to pre-book here. A limited amoutn of them along with other
camping equipment will be available to by at the Campsite.
For those who have pre-booked a tent, please print out your confirmation and
bring it with you when you come to get your camping wristband. You will be able to
collect your tent as you enter the Campsite so that you can set it up straight away!
Pre-booking your tent and buying it outright means that the tents is yours to keep!
At the end of your stay, please either take it home or to one of the drop-off points.
If you have rented a tent, or are going to rent one, you must make sure that
you pack your tent properly at the end of your stay. If your tent is returned
damaged, with parts missing, or packed incorrectly you will not receive your
deposit back.
4.1.3 Campsite Rules
No Swimming After 20:00 - Swimming in the dark is extremely dangerous and can
easily turn into a life-threatening situation.
NO GLASS! - Absolutely no glass is allowed on the Campsite or the festival site.
Food / Drink - You can bring your own food and drink into the Campsite. See above
for alcohol rules.
Camping Gas - Allowed providing that it is used 1m away from neighbouring tents.
No Music After Midnight - between 00:00 to 07:00 it is forbidden to play music in
the Campsite.
No Campfires - Fires are strictly forbidden.
No Guns, Knives, Or Any Potentially Dangerous Objects - No explanation needed.
Use The Bins - Put your rubbish in the bins and recycle wherever possible.
Respect Those Around You - Staff and fellow festival-goers, visitors and locals.
Check Out By 12 Midday - No matter how hungover you are.
No Animals - Do not attempt to bring any animals on-site.
Stick To Paths - Out of bounds areas are not safe for public access for a good reason.
No Moving Vehicles - There is a strict no moving vehicles policy in place within the
Campsite. Once your campervan is parked it must stay parked until your departure.
4.2 Off-Site Accommodation
(Private Apartments / Bi-Village)
You will need to bring all pages of your e-mail confirmation with you along with your
passport and the card that you made the booking on. If you cannot bring the card
that you made the booking on then please bring a reference of the card number.
4.2.1 Arrival Instructions - Private Apartments
You must come to the Accommodation Office to check in, register and pick up
your keys. Then you will be directed towards the Wristband Exchange to collect
your festival wristband.
The Accommodation Office is located by Green Gate (where Airport Transfers drop
you off) and is open 9AM - 10PM Monday 1st September - Thursday 4th September.
If you will be arriving out of these hours, you must e-mail accommodation@
outlookfestival.com to make other arrangements.
4.2.2 Arrival Instructions - Bi-Village
You can either go straight to the Bi-Village to check-in, or you can come to the
Campsite first to get your festival wristband. Festival Airport Transfers will drop
you at the Campsite. From the Campsite you can get the shuttle bus to the Bi-Village.
4.3 Wristbands
Your wristbands are incredibly important - you must look after them. As stipulated
in our terms and conditions at the time of purchase, lost or damaged wristbands are
not automatically replaced. If your wristband does become damaged or loose at any
point do not rip it off or throw it away - you should head straight back to Box Office
where festival staff will help you resolve the situation. Likewise, if you lose your
wristband then you must go straight to the Box Office and explain what’s happened.
In the extreme situation that you are granted a replacement wristband, you will be
required to pay a fee.
5. Festival Info
5.1 Opening Concert
You can still buy your tickets for the Opening Concert here. You will also be able to
buy tickets from the Box Office on-site.
Tickets for this event are not included in your normal festival ticket. We strongly
advise anyone who is hoping to go to the Opening Concert to book a ticket in
advance as the capacity of the Amphitheatre is much smaller than that of the festival.
Quick and easy transport will be available to and from the festival. Boats will leave
from the Harbour Arena at the festival site and take you directly to the port in the
City of Pula, just two minutes walk from the Amphitheatre.
You must buy your boat tickets before heading to the boat as there is a limited
capacity. You can buy your boat tickets online here or they will be available to buy
on site from the Box Office (by the Main Gate), the Beach Merch Store, and also
from Ticket Reps that will covering the site. When you purchase your ticket you will
choose a time at which you wish to travel. It is extremely important that you stick to
this time as there may not be space for you on another boat.
The local bus (5A) runs from the Campsite > Pula and back but it won’t be running
by the time the concert finishes. There will be an extra bus service running to get you
guys back from the Amphitheatre to the Festival Site. The buses will be waiting in
front of the Amphitheatre at 01:30 and the journey will cost 20kn.
Please note: the token system is not in place at the Amphitheatre. You will need
to bring cash (kuna) to the Opening Concert for drinks. Please see section 5.4
for further details.
5.3 Boat Parties
The Boat Parties are an incredible opportunity to create some of your favourite
daytime memories at the festival! Hopefully you’ve already got a ticket for one but if
not then try looking here for any that are left here.
Tickets for boats that have not sold out will be on sale at the Main Gate Box Office,
Beach Merch Store and via Ticket Reps that will be walking around the Campsite /
Beach Area.
Do not sell your ticket to other customers as they will not be able to use it to access
the boat party. No name changes are available for boat party tickets.
Tickets CANNOT be re-sold. Please do not sell your boat party ticket to another
customer as they will not be allowed to board the boat with a ticket that doesn’t
have their name on it.
To make the Boat Parties as enjoyable as possible, with as little disruption as
possible, we ask you to follow these few simple rules:
- NO ID, NO ENTRY (your ID MUST match the name on your ticket. Please
make sure you have copied your ID/Passport if you are handing it in for
accommodation to be able to bring with you for the Boat Parties.
- Be at The Harbour 30 minutes before the displayed boarding time
- DO NOT bring your own alcohol onto the boat
- DO NOT jump off the boat
- Be careful when getting off the boat
All of the bars on all of the boats will be operating the token system. Therefore
you should make sure that you have stocked up on enough tokens before boarding
the boat. Please see section 5.5 (below) for further details.
5.4 Token System
Outlook Festival bars, stalls and boats all use a token system. They do not
accept cash. With the token system in place, you’ll notice the service is much
quicker. The easily recognisable sizes and colours allow both staff and customers to
quickly pick out the right change. We also utilise the token system to ensure accurate
accounting. For this reason we cannot refund any left over tokens that you might
have at the end of the festival.
You can purchase tokens with either cash (kuna) or by card at token
exchange points, dotted around the festival site. Tokens will be available in
denominations of 5kn, 10kn and 50kn.
The only part of the festival that does not operate the token system is the Opening
Concert. Whilst at the Ampitheatre you will need cash (Kuna) for drinks.
5.5 Food & Drink
Outlook works closely with many Croatian vendors to bring you the biggest
selection of festival food and drink possible.
This year there will be loads of local food, smoothies, burgers, pizzas and salads.
We’ll also have a wide range of fresh fruit and veg to keep your vitamins topped up!
The festival bars will be serving a large variety of alcoholic and non-alcoholic drinks.
Please drink responsibly, and remember to keep hydrated throughout the day and
night.
Food stalls are located on the Campsite, by the Beach Arena, at the Clearing,
Harbour and up at the Fort.
You may bring your own food and drink (no glass) into the Campsite but not the
Festival Site.
5.6 Merchandise
This year for Outlook we have Merch collabs with Majestic and New Era! We’ll have
merch stands at The Beach, The Harbour, The Fort and The Clearing.
There is limited stock of all items so make sure you get to one of the stalls as soon as
you can to avoid disappointment.
5.7 Festival Map
Stages
1.
2.
3.
4.
5.
6.
FORT ARENA 1
MUNGO’S ARENA
NOAH’S BALLROOM
THE GARDEN
ARIJA STAGE
THE VOID
7. THE MOAT
8. THE CLEARING
9. PACINO’S BEACH BAR
10.BEACH PARTIES
11.THE HARBOUR STAGE
Key
MEDICAL & WELFARE
BARS
FOOD
TOILETS
MERCHANDISE
TOKENS
LOCKERS
INTERNET
INFORMATION
CAMPSITE
BEACH
UCKA
HOSTEL
12
11
ENTRANCE
9
PODPAD VILLAGE
TAXI’S & BUSES
STINJAN, PULA
FAZANA, VALBANDON
8
7
CUSTOMER
VILLAGE
1
THE GARDEN
3
4
10
6
5
FORT
HARBOUR
2
5.8 Meeting Points
There will be 2 meeting points within the Festival site - one will be to the left
side of the stage at the House of Dub and the other will be near the concessions
by the beach. The Festival is pretty big and it can be easy to lose each other - it’s a
great idea to agree with your friends on one of these meeting points as a place to
meet each other if need be.
5.9 Customer Village
On the Festival map you will be able to see the location of the Customer Village. The
Customer Village is made up of the Customer Information Point, Welfare, First
Aid, Lost Property, Internet Access and Secure Storage.
5.9.1 Internet Access, Printing & Charging
Internet, provided by Netbox, is available at two locations - in the Campsite and at
the Customer Village. Printing and phone charging will also be available at these
locations. Both points are open 9am-10pm every day.
Internet - 30 minutes = 20kn, 60 minutes = 30kn
Printing - 10kn per page
Charging - 20kn
5.9.2 Secure Storage
If you have valuable items with you (car keys especially), then we suggest using
the secure storage facility to keep your belongings safe. Daily rental = 50kn, The
whole festival = 200kn.
5.9.3 Lost Property
If you lose something at the Festival, find it at the Festival. DO NOT wait until
you’re back home to e-mail us! Please go to the Customer Information Point in the
Customer Village for anything Lost Property related.
5.10 Festival Rules
The following rules are put in place to make sure that you have the best time
possible! By abiding by them, you will also make sure that you’re having the best
time possible.
No Flip-Flop / Sandals at night - The ground is not suitable for unprotected feet.
NO GLASS! - Absolutely no glass is allowed in the Festival.
Use The Bins - Put your rubbish in the bins and recycle where possible.
Respect Those Around You - S taff and fellow festival-goers, visitors and locals.
No Animals - Do not attempt to bring any animals on-site.
Stick To Paths - Do not wander off into the undergrowth and try to keep to paths.
Areas signed off limits or out of bounds are not safe for public access for a good reason.
No Food Or Drink – Food and drink may not be brought into the Festival site, sealed
bottles of water are allowed.
No Drugs Or Illegal Substances – The Croatian authorities take a very strict stance
on the use of drugs. at the very least you may spend the night in a cell and can
expect a hefty fine (minimum £300). Just say no.
No Laughing Gas - Laughing Gas is prohibited in Croatia.
No Swimming In The Harbour - iI is extremely dangerous.
No Guns, Knives, Or Any Potentially Dangerous Objects - No explanation needed.
No Professional Recording - Unauthorised professional camera and video/audio
equipment for professional use are prohibited. Personal use is fine.
5.11 Opening Times
The Beach: 12pm - 8pm, Thurs 4th - Sun 7th
The Beach: 12pm - 4am, Tue 2nd, Wed 3rd, Mon 8th, Tue 9th
Festival Stages: 8pm - 6am, Thurs 4th - Sun 7th
Campsite: 12pm Tue 2nd - 12pm Wed 10th
Customer Village: 12pm Tue 2nd - 12pm Wed 10th
5.12 Disabled Info
All disabled customers are welcome at Outlook! However, there are certain areas of
the festival site that may prove too difficult to navigate for certain disabilities. We are
based on a greenfield site that has particularly rough terrain with stony hills in places
and so urge you to consider this when booking.
There are a number of facilities in the Campsite to accommodate our disabled
customer’s needs and we have stewards on duty around the clock who are there to
help. We will endeavour to assist you with access and can also provide a free carer/
PA ticket if required to ensure that your Outlook experience is as comfortable and,
most of all, enjoyable as possible.
If you have any enquiries regarding the access and facilities at the festival, please
email [email protected]
6. Customer Welfare
6.1 Searching
Admission to the Festival is subject to a compulsory search. Please be
cooperative during searches to avoid creating a queue or any problems. To ensure
that you get into the Campsite / Festival as quick as possible, please keep noise to
a minimum within the search area and do not attempt to bring anything prohibited
into the festival at all.
6.2 Drugs
Any use or possession of drugs at the Festival will be treated extremely
seriously. Croatian law is extremely hard on drug use and you can end up in a lot of
trouble - at the very least you can expect to spend the night in a cell and receive a
hefty fine if you are caught with drugs.
If you do find yourself in a situation with the police whilst at the Festival, please
report it to the Customer Information Point as soon as possible. The Customer
Information Point is there to support you, not to get you in trouble. The more
information that we have from you guy on what’s happened, the better we will be
able to review situations and improve the Festival.
6.3 Alcohol
Glass bottles are strictly forbidden at the Festival and in the Campsite. You are
allowed to bring your own alcohol into the Campsite (in plastic bottles) but not
into the Festival site. Customers that attempt to enter the Campsite with excessive
amounts of alcohol (more than one crate of beer/lager, 1 litre of wine, 1 litre of
spirits) risk being denied entry and having their alcohol confiscated or disposed of.
6.4 Beach
The Beach is closed off between 4am – 10am on non-show days and 10pm
– 10am on show days. It is extremely important that you take care whilst on
the beach or swimming in the sea. You must only swim within the designated
areas. Please do not go swimming if you are drunk - doing so can easily put
you in a life threatening situation. You should also be aware of indigenous sea
creatures such as sea urchins as they are hard to spot and can cause a lot of pain and
unwanted time at the hospital!
There is lots of extra information around the beach area along with Lifeguards on
duty to help keep you safe. Please refer to this information or to a Lifeguard if there
is anything that you are unsure of.
6.5 Stewards
English-speaking stewards will be dotted around the site. Please understand that
not all Croatians speak English - so the stewards are there to assist you. Stewards will
be wearing luminous high visibility jackets. Please respect them and ask them for
information as often as you need.