Retirement Communities

Retirement Communities
Your Guide to Retirement Living
Contents
About us........................................................................................................2
What is a retirement community?.......................................................................3
Why choose TriCare?.......................................................................................4
A guide to retirement living options.....................................................................6
TriCare options................................................................................................7
Retirement communities
Brisbane
Compton Gardens.........................................................8
James Ommaney..........................................................9
Mt Gravatt .................................................................10
Stafford Lakes.............................................................11
Toowoomba
Willow Glen.................................................................12
Gold Coast
Cypress Gardens.........................................................13
Runaway Bay..............................................................14
NSW
Hastings Point.............................................................15
MelbourneHayville......................................................................16
Financial Information......................................................................................17
Your Investment......................................................................................17
Fees/Charges.........................................................................................18
Flexi/Serviced Apartment Additional Service Fees Applicable in QLD......................18
Maintenance Reserve Fund Applicable in QLD....................................................18
Termination & Exit/Departure Fees.............................................................18
Public Information Document (PID)............................................................19
Reselling your Unit..................................................................................19
Frequently asked questions.............................................................................20
1
A recognised leader in retirement living and aged care, TriCare has earned a
solid reputation for ownership, development and management of communities
throughout Queensland, New South Wales and Victoria.
Established for more than 40 years, TriCare is a name recognised by many as a
soundly based, quality provider of excellence in retirement communities, home
care and aged care.
A family owned and operated company with a reputable track record; TriCare
employs more than 1600 staff dedicated to providing a high standard of service to
the residents throughout 25 retirement communities and aged care residences.
Residents of TriCare’s retirement and aged care communities benefit from the
company’s commitment to quality service and the ability to provide multiple
accommodation and care options.
22
What is a retirement community?
A retirement community is a residential complex especially designed for people who have
retired or have reached retirement age and are able to live independently. Retirement
communities aim to promote an independent, active and social lifestyle amongst people of
a similar age.
There are many reasons why people move into a retirement community, such as
combining the benefits of being in a private and secure environment with a home that is
easily maintained. Retirement communities can offer social activities, amenities and the
freedom to choose a lifestyle that meets the needs for both couples and those living alone.
The decision to move into a retirement community is a lifestyle choice. An individual is
more likely to make the right choice if they are well informed and seek expert advice from
the beginning.
Retirement Communities
Independent
Living Units
Serviced
/ Flexi
Apartments
Aged Care SERVICES
Respite
(Short Term)
Low Care
(Permanent)
High Care
(Permanent)
Home Care
TriCare also offers aged care residences with varying levels of care and also home care.
For more information on these services please visit tricare.com.au
3
Why choose TriCare
TriCare’s philosophy for its retirement communities is that they should be much more than
just a real estate development. They are communities which aim to fulfil the needs of
residents. While the decision to move may often take a considerable period of time, once
residents make the move, the comment heard most is, “Why didn’t I do this sooner?”
As a private, wholly Queensland-owned family company, TriCare operates under a Board
of Directors and boasts a team of experienced and committed professionals. TriCare’s
directors are actively involved in the day-to-day management of the company, giving
further demonstration of the ongoing commitment to TriCare and the aged care industry.
These sound credentials give residents full confidence that their move into a TriCare
community will provide them with a secure and worry-free retirement lifestyle.
As one of the largest providers in Australia, TriCare currently owns and operates eight
established retirement communities with an additional site under construction. With so
many locations to choose from and various accommodation styles on offer, why not
explore your retirement options with TriCare today?
4
experience convenience
Most of our retirement communities are centrally positioned close to neighbourhood shops,
health services, dining and entertainment precincts. Public transport is readily available
making owning a car a choice, not a necessity. A mini-bus, that is used for organised
shopping trips and visits to places of interest, is also a feature of most TriCare communities.
experience a sense of community
Life can be much more enjoyable being part of a community. TriCare retirement
communities promote a social environment to meet friends, experience a range of new
activities and pursuits. Social spaces are maximised and these may include lounges, a café
or restaurant, indoor and outdoor swimming pools, gymnasium, hairdressing and beauty
salon, movie theatre and a billiards or games lounge. Facilities vary for each community.
Experience a new pursuit or rediscover an old passion. Participate in the exercise classes
or partake in the travel or social events. One of the benefits of a retirement community is
the choices available to you.
experience independence
Retirement communities will allow you to spend more time experiencing your passions in
life as you can forget the hassle of home and garden maintenance, relax in the beautiful
landscaped surrounds and experience the wide range of facilities available for your enjoyment.
In your unit, apartment or villa, entertain family and friends at your leisure. Feel free to lock up
and leave your home whilst you holiday, with the knowledge your residence is secure and well
looked after in your absence.
experience peace of mind
Experience peace of mind living in an environment where your neighbours are of similar age,
a 24 hour emergency call system is connected throughout all buildings and the community
is managed by a professional company.
Peace of mind comes from knowing that close to many of the retirement communities are
TriCare owned and managed aged care residences. These may provide both high and low
care accommodation options should you or your partner require further care.
For further information about aged care services for high care, low care, respite and home
care, please visit tricare.com.au
5
A guide to retirement living options
Independent Living
Independent living accommodation ranges from studio to three bedrooms and are fully selfcontained (accommodation types vary from one community to another). Residents continue
their independent lifestyle maintaining social, professional and personal interests with the benefit
of full access to all social and recreational activities and facilities within the community.
Flexi Apartments
Flexi apartments provide many of the services available to serviced apartments (listed below),
however are designed to meet the varying needs of residents with a choice of options.
This allows a flexible level of independence, with assistance available when needed, without
inconvenience or fuss.
Serviced Apartments
Serviced apartments may be studio styled through to two bedrooms, each with its own
kitchenette and bathroom. Assistance is provided in the form of weekly housework, heavy
laundry and meal preparation. Residents in the serviced apartments continue with their social
and professional lives as they wish, with full access to all social/recreational activities and
facilities within the community. Often some assistance may mean the world of difference in
being able to continue to live with a high degree of independence.
All residents in TriCare’s retirement communities benefit from 24 hour emergency call services.
6
TriCare options
Retirement Community
Independent
Living Units
Serviced
Apartments
•
•
Flexi
Apartments
Aged Care
Residences
BRISBANE
Compton Gardens (Aspley)
James Ommaney (Mt Ommaney)
Mt Gravatt
•
Stafford Lakes (Chermside West)
•
10 min drive
•
•
On-site
•
•
200m
On-site
GOLD COAST
Cypress Gardens (Clear Island Waters)
•
Runaway Bay
•
•
•
On-site
On-site
REGIONAL
Willow Glen (Toowoomba)
•
10 min drive
NSW
Hastings Point
•
VIC
Hayville (Box Hill South)
•
NutriFresh
NutriFresh, TriCare’s own food services division, oversees meals for residents of serviced/flexi
apartments in the Mt Gravatt, James Ommaney and Cypress Gardens retirement communities.
A nutritionist works closely in conjunction with the NutriFresh chefs to carefully plan the menus,
providing residents with varied and appealing dishes.
7
Located in Aspley on Brisbane’s northside,
Compton Gardens Retirement Community is only
13km from the Brisbane CBD and conveniently
located next to the Aspley Hypermarket.
The council bus terminal, located a short walk from
the community entrance, provides easy access to
Westfield Chermside Shopping Centre plus many
other locations. If you enjoy quiet walks you will
love the adjoining parkland and Cabbage Tree
Creek.
Compton Gardens’ 272 independent living
units and 25 serviced apartments provide
accommodation choices including studio and
one bedroom apartments and one, two and three
bedroom villas.
A wonderful community with the following features:
Brisbane
97 Albany Creek Road
Aspley QLD 4034
P (07) 3263 8319
F (07) 3263 2853
8
24 hour emergency call service
2 inground swimming pools
Hydrotherapy pool
Large auditorium with stage
Chauvel’s Restaurant: open 7 days a week for
morning tea, lunch and special events
Covered BBQ areas
Landscaped gardens
Neighbourhood centres
Half tennis court
Mini golf course
Indoor bowls
Hairdressing salon
Medical rooms
Billiards/snooker
Craft/activity rooms
Library
Community computer with internet access
James Ommaney Retirement Community, situated
west of Brisbane in the suburb of Mt Ommaney,
is perfectly positioned in a quiet leafy street. With
the Mt Ommaney Shopping Centre close by,
residents have convenient shopping and a selection
of eateries to choose from. There are also a few
golf clubs in close proximity, all easily accessed by
public transport just around the corner.
James Ommaney Retirement Community has 60
serviced/flexi apartments providing a choice of
either studio, one or two bedrooms, each with a
balcony or patio.
With a close knit community spirit James
Ommaney Retirement Community offers the
following features:
Brisbane
146 Capitol Drive
Mt Ommaney QLD 4074
P (07) 3376 6399
F (07) 3376 1260
24 hour emergency call service
Inground swimming pool + spa
Dining room
Themed lounge areas
Covered BBQ area
Landscaped gardens
Indoor bowls
Hairdressing salon
Billiards/snooker
Craft/activity rooms
Library
Community computer with internet access
Community bus
9
Mt Gravatt Retirement Community has one of the
best locations of any retirement community south
of Brisbane. With public transport at its doorstep,
the community is ideally situated for shopping
and business at the nearby Westfield Garden City
Shopping Centre. Here you can find many specialty
stores, cafés and restaurants.
Mt Gravatt Retirement Community comprises
53 independent living units offering one or two
bedrooms with car accommodation. There are also
88 serviced/flexi apartments from studio to two
bedrooms, each with a balcony or patio.
In addition to the feature boardwalk with tropical
landscaping meandering down to the beautiful lake,
other facilities include:
Brisbane
1748 Logan Road
Mt Gravatt QLD 4122
P (07) 3849 6628
F (07) 3849 7423
10
24 hour emergency call service
Inground swimming pool + spa
Auditorium/concert area
Dining room
Formal lounge room
Covered BBQ areas
Landscaped gardens
Indoor bowls
Gym
Hairdressing salon
Billiards/snooker
Craft/activity rooms
Residents’ workshop
Library
Community computer with internet access
Community bus
Stafford Lakes Retirement Community is located
in the heart of Brisbane’s northside and only 20
minutes from the CBD.
Centrally positioned close to neighbourhood shops,
10 minutes from Westfield Chermside Shopping
Centre and close to the Prince Charles Hospital.
Public transport is available outside the entrance
to the community, making owning a car a choice,
not a necessity. Stafford Lakes will also feature a
community bus.
Artist Impression
Generous two and three bedroom units in a
variety of floor plans
Mixture of multi storey apartments and double/
single level duplex/triplex style independent
living units
Extensive clubhouse including restaurant and
bar facilities, deck overlooking community
surrounds, gym, consultation & therapy rooms,
games room, multipurpose theatre, library,
internet access, salon and day spa
Artist Impression
Brisbane
Corner Rode & Webster Roads
Chermside West QLD 4032
P (07) 3350 3827
F (07) 3360 9104
Please note - Stafford Lakes Retirement Community is currently
under construction and details listed on this page are subject to
change without notice and are planned concepts only.
Inground Pool and BBQ areas
Ecologically friendly lake, with most units
overlooking this feature
Cutting edge, modern technology including
in-house security systems, broadband
capabilities and an in-house community
information system.
Superior, luxury unit finishes of the highest
standard
To register your interest in this
development, please visit
tricare.com.au
11
Situated towards the southern end of Toowoomba,
Willow Glen Retirement Community looks over one
of the city’s most beautiful attractions, the West
Creek Reserve gardens. The community is linked
via a walkway to the Willow Glen Shopping Centre
and is only minutes from major shopping centres.
Willow Glen Retirement Community consists of
101 independent living units incorporating seven
different styles in either two or three bedrooms,
depending on your needs.
In addition to being surrounded by spacious
award-winning gardens and where caring and
friendly management is assured, Willow Glen
Retirement Community features:
Toowoomba
11 Donahue Street
Toowoomba QLD 4350
P (07) 4636 4507
F (07) 4636 4511
12
24 hour emergency call service
Indoor heated swimming pool
Award-winning, lush gardens
Convenient location
‘The Homestead’ community club house
Community kitchen
Covered BBQ facility
Billiards/snooker and table tennis
Croquet lawn
Library
Community computer with internet access
Caravan parking
Cypress Gardens is one of the Gold Coast’s premier
retirement communities, offering a superb waterfront
location at Clear Island Waters. Located only a short
distance to Pacific Fair Shopping Centre, Robina
Town Centre and across the road from the Carrara
Markets, there are plenty of shopping options for
residents. This is made simple by organised, regular
trips by the community owned bus.
The community has 55 independent living units
and 64 flexi apartments ranging from one to three
bedrooms in varying accommodation styles.
As well as the six golf clubs and five bowls clubs
located in the region, Cypress Gardens offers the
following features:
Gold Coast
Gooding Drive
Clear Island Waters QLD 4226
P (07) 5579 9022
F (07) 5579 9163
24 hour emergency call service
Inground swimming pool + spa
Indoor heated swimming pool
Sauna
Gym and aerobics room
Theatrette
Waterfront BBQ areas
Landscaped gardens
Indoor bowls
Hairdressing salon
Medical/physiotherapy room
Billiards/snooker
Activity rooms
Library
Community computer with internet access
Community bus
13
Runaway Bay Retirement Community is situated at
the northern end of the Gold Coast on a waterfront
canal estate. Featuring fabulous water and
hinterland views, this community offers residents
an exceptional position - both in its proximity to the
water and easy access to Runaway Bay Shopping
Centre and public transport.
Runaway Bay Retirement Community is comprised
of 142, one and two bedroom independent living
units (some also feature a study), many with
impressive water views. Keppel Lodge offers 50
serviced apartments, from studio to one bedroom.
An idyllic setting with the following features:
Gold Coast
98 Bayview Street
Runaway Bay QLD 4216
P (07) 5500 2300
F (07) 5537 6329
14
24 hour emergency call service
2 inground heated swimming pools
1 indoor heated swimming pool + hot tub/spa
Gym and auditorium
Community kitchenette
Companions Restaurant
Covered BBQ areas
Landscaped gardens
Half tennis court
Mini golf course and croquet lawn
Outdoor bowling green
Hairdressing/beauty salon
Medical rooms
Billiards/snooker
Library
Community computer with internet access
Courtesy unit - available to visiting family and
friends for a fee
Marinas - available for residents to moor their
boat on-site (subject to availability)
Caravan parking
Workshop
Community bus
S u r f e r s Pa r a d i s e
K i n g s cl i f f
Cabarita Beach
H a s t i n g s Po i n t
Hastings Point Retirement Community is located
on the stunning Tweed Coast, just south of Tweed
Heads, and nestled between the relaxed coastal
towns of Hastings Point and Pottsville.
Located adjacent to the Pacific Ocean, the pristine
surf beach is only a short stroll from the front door.
The retirement community is surrounded by a
picturesque creek and extensive nature reserve to
the south and west.
Hastin g s Po in t
R etirement C o mmu n i t y
Stage 1 of the retirement community was recently
completed and features 91 independent living units
in a wide range of one, two and three bedroom
accommodation designs.
A relaxed coastal lifestyle with the following features:
NSW
87-89 Tweed Coast Road
Hastings Point NSW 2489
P (02) 6670 4000
F (02) 6670 4099
24 hour emergency call service
Spacious lounge areas
2 inground swimming pools
Gym
Café (proposed)
Hairdressing salon
Games area including billiards table
Library
Community computer with internet access
Art and craft room
Theatre
Residents’ workshop
Community kitchenette
Landscaped gardens
Courtesy unit - available to visiting family and
friends for a fee
Community bus
15
Hayville Retirement Community is located on
the eastern side of Elgar Road on the corner of
Canterbury Road, Box Hill South. Conveniently
located close to Box Hill Central Shopping
Centre, Box Hill Golf Club and also the Box
Hill Hospital. This convenience ensures that
residents have access to the services they
require to enjoy their lifestyle.
The community consists of one, two and three
bedroom independent living units, all with
garages either separate or attached.
A friendly neighbourhood lifestyle with the
following features:
Melbourne
300 Elgar Road
Box Hill South VIC 3128
P (03) 9890 0171
F (03) 9899 2296
16
24 hour emergency call service
Landscaped gardens
Convenient location
Auditorium
Community kitchen
Games room
Indoor bowls
Gym
Visiting medical service providers
Hairdressing salon
Resident kiosk
Library
Community computer with internet access
Mini-bus
Financial
Information
Your Investment
When a resident purchases a unit, apartment or villa in
a TriCare retirement community they gain much more
than just accommodation. Residents are acquiring a
quality lifestyle, access to a wide range of facilities,
activities and services, as well as the security of living
in a community environment.
TriCare acknowledge that the decision to move to a
retirement community involves a major lifestyle change
and is not a simple decision. This understanding
ensures the resident enjoys patience, courtesy and
support from staff throughout the decision making
process, which may take many months.
Residents wishing to occupy a unit in a TriCare
retirement community purchase a lease and
preference shares (preference shares not applicable at
some retirement communities) in the TriCare company
which owns that particular community. The Public
Information Document (QLD & VIC) or Disclosure
Statement (NSW) contains copies of the lease/licence
and other relevant documents, so intending residents
are able to seek legal advice with regard to the terms
and conditions in the documents.
Other rights and obligations of the resident and the
company are found in the company’s constitution
or lease/licence where applicable, which governs
the resident’s occupation. The constitution or lease/
licence provides that the company has an ongoing
commitment to provide the care, facilities and services
that are the essential ingredients in any successful
retirement community.
Financial information, fee structures and inclusions vary between
retirement communities. Please refer to community specific ‘Service
Fee’ and ‘Your Investment’ sheets or the applicable Public Information
Document or Disclosure Statement for detailed information.
Upon termination of the lease/licence and
shareholding (if applicable), the capital return to the
resident is defined in the Public Information Document
or Disclosure Statement. Community management
and sales staff will take time to explain the scheme
applicable to your choice of accommodation and they
will provide the supporting marketing material.
17
Fees/Charges
At all TriCare retirement communities the annual
operational costs for providing facilities and services
are resident funded. These costs are calculated on a
monthly basis and are called;
General Service Fees (QLD)
Recurrent Charge (NSW)
Maintenance Charge (VIC)
TriCare does not make any profit on the above fees
paid by the residents.
The fees/charges budget is determined yearly by
TriCare in consultation with residents, as necessary.
Annual increases in the fees/charges (excluding
the contributions to the Maintenance Reserve Fund
applicable in QLD) are limited to CPI increases and
external cost increases (e.g. council rates), unless
approved by the residents.
Fees/charges typically include:
Staffing costs (24 hours a day, 7 days a week)
24 hour emergency call service
Government rates and charges (including water)
General insurance on units, community buildings,
facilities, equipment and furnishings
Community electricity accounts
Repairs and maintenance to the exterior of residents’
units, all community buildings, facilities, equipment
and common gardens
Contribution to the Maintenance Reserve Fund
(applicable in QLD)
Community bus costs
Residents are typically responsible for:
Personal telephone, electricity and gas accounts
Internal repairs and maintenance
Contents Insurance (Public Liability insurance is also
recommended)
All personal and health costs
Fees/charges inclusions can vary between communities
18
Flexi/Serviced
Apartment Additional
Service Fees
Applicable in QLD
Additional services are paid by residents. For serviced
apartments fees are standard. Flexi apartment residents
are charged on a ‘Fee for Service’ basis.
Services included:
Breakfast, lunch and dinner
Weekly supply and launder of bed and bath linen
Weekly housekeeping
Please refer to the separate ‘Service Fees’ sheet for
current schedule of general and additional service fee
information specific to each community.
Maintenance
Reserve Fund
Applicable in QLD
The purpose of this fund is to maintain capital assets
of the community, ensuring they are kept in good
working order and attractive presentation. Contributions
to this fund are determined on an annual basis by an
independent Quantity Surveyor. The monies are held
in a separate trust account and remain dedicated to
the community.
Termination and
Exit/Departure Fees
An exit/departure fee and other associated costs are
payable upon the termination of your occupancy at
any TriCare retirement community. Exit/departure fees
vary from community to community.
The fee is calculated in accordance with the terms
stated in the Public Information Document or
Disclosure Statement and this fee is retained by TriCare.
Please refer to the community specific ‘Your Investment’ sheet,
Public Information Document or Disclosure Statement for current
exit/departure fee information.
Public Information
Document
Reselling your Unit
Each community has a Public Information
Document (QLD & VIC) or Disclosure Statement
(NSW), which provides a detailed summary
of how the community operates, service fees
or charges, terms of tenure and copies of all
relevant legal documentation. Once the relevant
documents are signed, the Public Information
Document or Disclosure Statement forms part
of the resident’s contract. The Public Information
Document (QLD) is registered with the Chief
Executive of Retirement Villages.
TriCare has a comprehensive ongoing marketing
plan, which is geared towards attracting prospective
residents to all of our retirement communities.
TriCare recommends prospective residents
discuss the documentation thoroughly with their
solicitor, accountant, family and friends. The
following Acts and all subsequent amendments
set out guidelines which retirement villages/
communities in each state must comply with;
Retirement Villages Act 1999 (QLD)
Retirement Villages Act 1999 (NSW)
Retirement Villages Act 1986 (VIC)
An extensive publicity program supports a regular
schedule of print advertising and editorials.
This program includes presentations to seniors
groups and associations, White and Yellow Pages
advertising, trade show attendances, the TriCare
website and listings on various other related
websites and search engines, maintenance of a
client database and targeted mailouts, community
sponsorships and much more.
Our marketing team is committed to locating a
buyer for the unit as soon as possible. TriCare sales
staff are not paid by commission. Company policy
stipulates that every prospective buyer is invited to
inspect any units that are being resold as well as
new units.
19
Frequently asked questions?
Can I bring my pet?
TriCare recognise that pets are precious members of the family so a small existing pet is
welcome in most of our independent living units or villas, subject to meeting our criteria.
Further information is available from your chosen retirement community.
Can family and friends stay overnight?
Visitors are very welcome, including holidays and overnight stays. Your visitors, including
grandchildren, are welcome to use the community facilities providing they are accompanied by
the resident at all times. Extended stays require management approval.
Are optional additional services available at each community?
Additional services vary between communities and are supplied by external providers. These
may include but are not limited to a hairdressing and beauty salon, home delivery services, a
visiting doctor, podiatrist and physiotherapist. All external services need to be booked and paid
for by residents.
Need more information?
20
Contact details for each retirement community are located on the back cover. Our friendly staff
will be more than happy to answer your questions and when you are ready, arrange a suitable
time for you to tour the community and facilities on offer.
Retirement Communities
Aged CARE RESIDENCE - LOW CARE
Aged CARE RESIDENCE - HIGH CARE
BRISBANE
Aspley
Mt Gravatt
Mt Ommaney
Stafford Lakes
GOLD COAST
Clear Island Waters
Runaway Bay
REGIONAL
Toowoomba
NSW
Hastings Point
VICTORIA
Box Hill South
BRISBANE
Mt Gravatt
Stafford Heights
GOLD COAST
Runaway Bay
Sunshine coAst
Kawana Waters
BRISBANE
Annerley
Jindalee
Mt Gravatt
Stafford Heights
GOLD COAST
Clear Island Waters
Labrador
Mermaid Beach
Pimpama
Runaway Bay
Sunshine coAst
Kawana Waters
REGIONAL
Bundaberg
Pt Vernon
Toowoomba
(07) 3263 2788
(07) 3849 6628
(07) 3376 6399
(07) 3350 3827
(07) 5579 9022
(07) 5500 2300
(07) 3343 9254
(07) 3359 1529
(07) 5503 2500
(07) 5493 5850
(07) 4636 4507
(02) 6670 4000
(03) 9890 0171
HOME Care
Aged Care
PLACEMENT CO-ORDINATORS
BRISBANE
Brisbane South &
Logan River Valley (07) 3349 9122
Sunshine coAst (07) 5493 5850
Brisbane, Sunshine Coast &
Wide Bay
(07) 3360 9011
Gold Coast &
Toowoomba
(07) 5554 7383
(07) 3435 2700
(07) 3723 3500
(07) 3349 9122
(07) 3359 1529
(07) 5579 9644
(07) 5537 1066
(07) 5554 7300
(07) 5549 5800
(07) 5503 2500
(07) 5493 5850
(07) 4151 2611
(07) 4128 3122
(07) 4632 7588
HEAD Office
250 Newnham Road, Mt Gravatt • PO Box 439 Mt Gravatt Qld 4122
T 07 3360 9000 F 07 3360 9100 E [email protected] W tricare.com.au
TR I 1 20 0 3
tricare.com.au