DEUTZ SERVICE Life Time Support

DEUTZ SERVICE
Life Time Support
DEUTZ SERVICE: LIFE TIME SUPPORT
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DEUTZ Spare Parts
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DEUTZ Maintenance
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DEUTZ Xchange
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DEUTZ Service Network
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DEUTZ Emission Management
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DEUTZ Engine Plus
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DEUTZ e-Services
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DEUTZ SERVICE: LIFE TIME SUPPORT
Dear customers,
DEUTZ engines have had a legendary reputation since 1864.
For good reasons: Besides the technical quality of our products, the close contact with you, our customers,
is the strongest pillar of our success.
It is our philosophy that business relations do not end with the sale of an engine. Quite the contrary:
Spare Parts
Maintenance
Xchange
A successful and co-operative business relationship requires mutual respect and an understanding of the
individual needs, as well as the ability to find quick and competent solutions – at every stage of the engine’s
life cycle!
For this reason, Service at DEUTZ means Life Time Support: We offer an extensive portfolio of services and
products to help maximize your DEUTZ engine’s performance! Our goal is to increase your competiveness –
by providing you a high quality product, reliability and exemplary cost-effectiveness.
DEUTZ SERVICE
Life Time Support
On the following pages, you will find an overview of our service product portfolio – to make sure that our
Service Network
relationship doesn’t end with the sale of the engine, and to ensure that it continues to grow and prosper!
Your DEUTZ Service-Team
Emission Management
Engine Plus
e-Services
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DEUTZ Spare Parts
A lot is demanded out of DEUTZ engines - to make sure that your engine
exceeds expectations throughout its entire lifetime, you should rely exclusively
on genuine DEUTZ parts.
DEUTZ Quality
Genuine DEUTZ parts have been designed and tested specifically for DEUTZ engines
– to provide you with maximum performance, reliability and durability, as well as the
certainty of always getting the part that is a perfect match for your engine. Genuine
DEUTZ Parts can be identified by the security label with hologram, UV-luminescence
and perforation.
Global Availability
From our Logistics Centre in Cologne as well as our regional headquarters and
warehouses in the Americas and Asia, we can supply our customers on all continents
with the necessary spare parts needed to maximize uptime. We are able to drop ship
right to your location, and orders received before 5 pm will be processed and shipped
on the very same day! All this while having more than 40.000 spare parts in stock,
4.500 orders per day and daily shipments over 35 tons in total weight.
Customized repair
DEUTZ diesel engines have always been designed for easy repair. Traditional repair components are available as kits that are custom-tailored
to your engine, offering an alternative option for fast and economical repair.
Your local DEUTZ service partner will work out the best solution for your
requirements.
The benefits of buying DEUTZ
Genuine DEUTZ Parts offer:
■■ Optimum availability
■■ Rapid-response delivery service, world-wide
■■ Highest part quality due to strict quality control
■■ Tailor-made repair kits with price advantage
■■ Individual packaging and labelling solutions
■■ Parts availability at least 15 years after end of serial production
First choice - technically and economically.
Many good reasons for choosing for DEUTZ!
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DEUTZ Maintenance
Thorough and continuous maintenance is the key to preserve the reliability and durability of your DEUTZ Engine.
For this reason, you should pay special attention to the maintenance parts and operating fluids being used:
The quality of these components is crucial to maintain the desired performance of your engine. Only highgrade, genuine products with perfect fit offer optimum protection against premature wear and possible engine
damage – this is why you should rely on genuine DEUTZ wear parts and operating liquids.
DEUTZ Filter
Lubricating oil, fuel, air – filtration is vital to your engine´s overall performance
and reliability. Genuine DEUTZ filters provide the highest quality, best filtration
performance and long service life. For your engine, this means optimum protection, consistent engine performance and low fuel consumption.
DEUTZ Operating Liquids
Operating fluids are the life blood of any engine. This is why only genuine
DEUTZ fluids should be used in your DEUTZ engine. Our 150 years of experience developing engines has taught us that using only the right operating
fluids can deliver the performance, reliability, and durability our engineers and
customers demand!
Optimum performance and protection for your engine.
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DEUTZ Xchange
A new life for old engines – professionally remanufactured engines and parts are a fast, economical and
environmentally friendly alternative to buying new. DEUTZ Xchange engines and parts are equivalent to their
new counterparts in all aspects, even if serial production was discontinued years ago. Compatibility and
the legendary DEUTZ quality are the key features of all Xchange components. This way we ensure that the
full performance and reliability is restored after remanufacturing. When it comes to quality, we stand by our
words: Our Xchange products have the same warranty protection as a new engine or part.
Xchange Engines
Each Xchange engine benefits from the latest technical progress, because:
■■ All wear parts replaced with DEUTZ genuine new parts
■■ Every engine is brought up to the latest stage of development
■■ All Xchange engines provide the same reliability, life time and warranty as a new engine
■■ Every engine not only retains its exhaust certificate, but can often achieve higher exhaust stage with little effort.
All the components that can be remanufactured to the original specification are re-used in the production of DEUTZ
Xchange engines, resulting in much lower consumption of materials and energy compared to a new engine. For our
customers, choosing an Xchange engine means shorter downtimes and lower investment costs, because DEUTZ will
buy the old engine and take care of its disposal.
Xchange Parts
All DEUTZ Xchange parts are processed in accordance with the same rigid quality standards as Xchanges engines,
and provide the same functionality as new parts. DEUTZ offers an extensive product range of component groups,
making DEUTZ Xchange products an attractive alternative in the decision between repair, overhaul and investment
in a new product.
The fast and economical alternative.
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DEUTZ Service Network
It makes no difference whether you own a 1949 tractor or a large fleet with state of the art engine technology
- as an owner of a DEUTZ engine you become a member of the world-wide DEUTZ Community. A community
which puts its trust in the classic virtues of “Made in Germany” and has a strong bond with the DEUTZ brand.
Owning a DEUTZ was always something special and one of the most important pillars of this community is: the well
functioning world-wide service network.
■■ 10 distribution companies, 9 sales offices, 17 service centers and over 800 sales and service partners are ready for
you in more than 130 countries around the world - day and night. Our well-trained and motivated staff offers expert
advice and assistance for all problems.
■■ We place special requirements on our service partners. Intensive, regular training courses ensure that they are always
up to date with DEUTZ engine technology – especially with respect to continuously-tightening exhaust gas regulations.
■■ Our service partners are happy to undertake commissioning, maintenance and repair work on your engine. They can
offer you special contracts that are matched to the respective application.
■■ Using the latest software, comprehensive and daily-updated parts documentation allows rapid and precise identification
of components for all 1.5 million DEUTZ engines that are currently in use around the world.
Worldwide at your side.
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DEUTZ Emission Management
In order to best meet the increasing legal requirements regarding the after-treatment of exhaust gases, DEUTZ
provides maximum efficiency and flexibility: An engine´s exhaust after-treatment strategy and components are
individually customized depending on the application and the engine´s power because each machine has its own
profile. By optimizing temperature management, injection and charge air cooling strategy, DEUTZ is able to achieve
consistent engine performance and low fuel consumption – which means increased productivity for our customers.
Technology
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Compact modular design allows for minimal space requirements. In
combination with the wide range of product variants, a multitude of
installation situations can be covered.
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Reliable and robust technology provides easy maintenance, safety and
reliability
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The use of reliable turbocharger technology avoids costly service calls. In
combination with a diesel particulate filter, it allows for best results in terms
of black smoke, reliability and engine dynamics without having to sacrifice
engine performance.
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Optimal acoustic design ensures that the installation of a silencer is no
longer necessary.
Emission Downgrade
DEUTZ engines with emission levels of stage IIIB / IV / TIER 4 interim and final are designed for the use of high-quality
fuels, which are available in countries that are subject to the current exhaust emission legislation. Sale and export of used
equipment in so-called secondary markets makes it necessary for the engines to be modified, in order to ensure safe and
trouble-free operation. DEUTZ Service offers cost-effective Emission-Downgrade-Kits that are individually matched to the
engine type and system, allowing for market-oriented prices for used machines.
DPF Cleaning
With the right technology, a modern diesel
particulate filter can be almost completely freed
of soot and ash. The DEUTZ DPF cleaning
process XClean features a combination of thermal-, air-, and liquid treatment with optimized
pulse rate and produces best-in-class results.
This way we can offer a reusable, cost-effective
filter, that provides optimum filtration performance equivalent to a new part. Our current
Efficient and flexible.
product portfolio can be found on the DEUTZ
webpage at www.deutz.com.
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DEUTZ Engine Plus
DEUTZ Engine Plus – a variety of products and services around your engine designed to maximize your performance. From individual application engineering to smart engine retrofits: DEUTZ offers extensive support
throughout the lifetime of your engine.
Engine Accessories
DEUTZ offers a broad portfolio of add-on components that provide a perfect match to your engine – from fuel
pre-heaters right up to complete Power Packs..
Engineering Services
DEUTZ provides customer-specific engineering support and application services – to help our customers achieve
optimum system integration of all hardware components and software functions.
Professional Tools
High-quality hand tools made in Germany: Resilient,
durable and safe – the perfect match for your workshop.
Extended Parts Coverage
Extended protection for the heart of your machine. The extended warranty
up to 5 years offers cost control and 100% coverage of spare parts and labor costs.
Service for 3rd Party Engines
DEUTZ offers decades long experience in refurbishing of engine components for all brands and manufacturers.
Further information on our Engine Plus product can be found
at your local DEUTZ partner or at www.deutz.com!
Service around your engine.
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DEUTZ e-Services
The importance of the world wide web continues to grow, as do our demands towards the IT and communications
technology in use. DEUTZ e-Services offer fast and direct online access to service information around the clock.
DEUTZ P@rts
DEUTZ P@rts provides a fast and simple way of identifying and ordering the spare parts you need – from any internet
access worldwide. Your order will be rerouted to a local service partner of your choice who will contact you with his
offer, saving you the time and effort to make contact by phone or fax.
■■ Extensive parts program: More than 50.000 parts are included in the DEUTZ parts database –
everything your engine needs
■■ Easy to handle: All parts and assemblies are presented in a clearly structured manner.
Images and 3D graphics help to identify the required parts.
■■ Avoid incorrect orders: DEUTZ parts will only display the parts that fit your individual engine,
to make sure you always get the correct spare part.
■■ Free of charge: The use of DEUTZ P@rts is of course free of charge.
DEUTZ Engine Registration
The DEUTZ Engine registration is an important tool for the continuous improvement of your global service quality.
By registering your engine online, you can help us to offer you the best possible service in your location.
As a machine operator with a DEUTZ engine, for each engine registration you will get the chance to receive a discount
voucher, which can be redeemed at all participating DEUTZ dealers.
DEUTZ Download portal for material safety data sheets
Our download portal for material safety data sheets provides information about the correct usage and safe handling for
all auxiliary and operating materials available from DEUTZ service.
Service online, day and night.
International:
DEUTZ AG
Ottostr. 1
51149 Köln, Deutschland
Tel. : +49 (0) 221 822-0
Fax : +49 (0) 221 822-3525
E-mail : [email protected]
www.deutz.com
DEUTZ (Beijing) Engine Co., Ltd.
1102 CITIC Building
19, Jian Wai Dajie
Beijing 100004, China
Tel. : +86 10 65 25 41 86
Fax : +86 10 65 12 00 42
E-Mail: [email protected]
www.deutz.com.cn
DEUTZ Asia-Pacific (Pte) Ltd.
10 Gul Crescent
Singapore 629523
Tel. : +65 66 72 7800
Fax : +65 62 64 1779 / 62 65 3007
E-mail : [email protected]
www.deutz.com.sg
Deutz Australia Pty. Ltd
Unit 4, 13-15 Brough Street
Springvale, Vic, 3171, Australia
Tel. : +61 3 9549 8400
Fax : +61 3 9549 8490
E-Mail: [email protected]
www.deutz.com.au
Order-No. 0031 2282 / 12 / 2014 / MC-M
DEUTZ Corporation
3883 Steve Reynolds Blvd.
Norcross, GA 30093, USA
Tel. : +1 770 564 7100
Fax : +1 770 564 7222
E-mail : [email protected]
www.deutzamericas.com