Mrežne tehnologije VERSO d.o.o. – applies expert knowledge in

Mrežne tehnologije VERSO d.o.o. – applies expert knowledge in
developing its customer’s business via telecom solutions. In
partnership with our clients we are enhancing their business
success and profit. Verso core competence: design of the Web
Foundation Architecture and Service & Business Assurance in a
Networked Business Model.
Verso team is a group of professionals established on Croatian
market, bringing in the experiences from global vendors, local
partners, customers and local service providers, combining
management, sales, marketing and technological knowledge and
a sizeable market reputation with internationally recognized
industry certifications. Putting customer success first, open
communication, teamwork and dedication to quality are the
cornerstones of Verso culture.
Verso is an inevitable factor in shaping Croatian and
regional telecommunication market, with experience
earned in Europe, Africa and the Middle East:
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Croatia, Bosnia & Herzegovina, Slovenia,
Montenegro, Kosovo, Macedonia, Slovakia,
Czech Republic, Poland, Germany, Austria, Italy,
Norway, Sweden, Finland, United Kingdom,
Ireland, Russia, Greece, Bulgaria, Jordan,
Bahrain, Algeria, Egypt
X
IP telephony, billing and OSS/BSS integration,
voice and data service provider platforms, fixedmobile convergence, GSM-WiFi integration,
design and implementations of IP MPLS
networks, service quality monitoring and
management, CMDB, SLA management and
business consulting, education and trainings of
technical and sales staff
H1 Telekom Case Study
Client Profile
H1 Telekom is a registered telecommunication company. In December 2004 Croatian
Telecommunication Agency granted a license for public voice services in fixed network on national level.
Requirements
Business model and technical platform for establishing an alternative telecommunication provider in a
newly deregulated market (design of VoIP platform, core network, network management system, IT
infrastructure, OSS/BSS and billing subsystems, tariff plans…).
To start before or at least at the same time as other challengers on the market is essential.
Solution
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Next generation network based on IP MPLS network and IP telephony, realized with CISCO and
NETCENTREX platform (Class 4 and Class 5 services);
EMC SMARTS and INFOVISTA solutions for network management and performance monitoring
HIGHDEAL TRANSACTIVE® pricing and rating engine on ORACLE database, and development of Java
classes to access CRM and Voip platform provisioning interfaces
Customer service using IP call center based on CISCO IP telephony and integrated with a CRM
developed on MICROSOFT .NET and ORALCE
Organize a system maintenance and customer lifecycle management
Project management and business consulting services
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X
X
X
X
Result
th
st
30 of March 2005 – the 1 test call in experimental work of new fixed line operator H1.
th
st
6 June 2005 – the 1 business customers connected to H1 network.
th
st
8 June 2005 – the 1 calls of residential customers (carrier preselect) of H1 network.
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July 2005 – the 1 invoices sent to customers.
OSS/BSS
Provisioning
Billing / Rating _
ERP, Call Center
CRM, CMDB
Network Management
Performance Management
Fault Management
Network & Services
Data Services
Internet Access
Data VPNs
Web/Mail Services
Voice Services
Video Services
IP Centrex
Class4/5
Voice Mail
IPTV
VoD
IP Network (MPLS-based)
Convergent Voice and Data Services System Architecture
a
THE NETWORKING POWERHOUSE
Mrežne tehnologije VERSO d.o.o., Froudeova 5, HR-10020 Zagreb, Croatia
T +385 1 6596600 ¤ F +385 1 6596601 ¤ [email protected] ¤ www.verso.hr