Agenda Packet - Board of Supervisors meetings
Transcription
Agenda Packet - Board of Supervisors meetings
JOHNSON COUNTY IOWA BOARD OF SUPERVISORS MEETING AGENDA ● FEBRUARY 4, 2016 Second Floor Boardroom Informal Meeting 9:01 AM JOHNSON COUNTY ADMINISTRATION BUILDING 913 SOUTH DUBUQUE STREET IOWA CITY, IA 52240 PHONE: 319-356-6000 www.JOHNSON-COUNTY.com www.JOHNSONCOUNTYIA.IQM2.com MEETINGS OF THE BOARD OF SUPERVISORS Location JOHNSON COUNTY, IOWA ELECTED OFFICIALS Supervisor Mike Carberry Supervisor Lisa Green-Douglass Supervisor Pat Harney Vice-Chairperson Janelle Rettig Chairperson Rod Sullivan Attorney Janet Lyness Auditor Travis Weipert Recorder Kim Painter Sheriff Lonny Pulkrabek Treasurer Tom Kriz Meetings are generally held in the Johnson County Administration Building Second Floor Boardroom, 913 South Dubuque Street, Iowa City, Iowa 52240. However, meeting locations do vary. Please view each agenda to confirm the correct location. Agenda Packets To be in compliance with Iowa Code Section 21.4, Board of Supervisors meeting agendas are posted on the bulletin board outside the Board Office a minimum of 24 hours prior to the scheduled meeting. After such time has passed, the posted agenda will not change; however, agenda packet attachments may be modified or added until the start of the meeting. Order of Discussion Board members reserve the right to move items from the order listed on the agenda. COUNTY DEPARTMENTS Ambulance City Assessor Conservation County Assessor Emergency Management Finance Human Resources Information Technology Medical Examiner Mental Health/Disability Services Physical Plant Planning, Development, and Sustainability Public Health SEATS Secondary Roads Social Services Veterans Affairs Johnson County Iowa A person may address matters not on the agenda during the “Inquiries and Reports from the Public” item. Please be aware that the Board is limited in their ability to respond to such inquiries and the Iowa Code prohibits the Board from deliberating or acting on items not appearing on the agenda. Additional Information Supplemental documents to agenda items are public record and are attached to the online agenda packet, with the exception of those corresponding to executive sessions. Minutes of formal meetings are published in accordance with the Iowa Code. The Board of Supervisors regular weekly formal and informal meetings are recorded and televised on Cable Television City Channel 4 and can be viewed via webcast on www.johnsoncountyia.iqm2.com. Assistance will be provided to those requiring accommodations for disabilities, in compliance with the Americans with Disabilities Act of 1990. Please request accommodations in advance by contacting Board Secretary Angela McConville-Laffey at 319-356-6000. Published: 2/03/2016 08:30 AM Page 1 Agenda Board of Supervisors February 4, 2016 INFORMAL MEETING - AGENDA A. CALL TO ORDER FOLLOWING THE FORMAL MEETING B. IOWA CITY/JOHNSON COUNTY SENIOR CENTER 1. Report and Update C. SEATS 1. Progress Report D. ATTORNEY'S OFFICE 1. Reports and Inquiries E. EXECUTIVE ASSISTANT ANDY JOHNSON 1. Reports and Inquiries F. BOARD OF SUPERVISORS 1. Setting public hearing on Johnson County budget estimate for Fiscal Year 2017 on Monday, February 29, 2016 at 5:30 p.m. and authorize the Auditor’s Office to publish budget hearing notice 2. Reports and Inquiries 3. Other G. DISCUSSION FROM THE PUBLIC H. ADJOURNMENT Johnson County Iowa Published: 2/03/2016 08:30 AM Page 2 B.1.a The FY2015 Report to the Community of The Iowa City/ Johnson County Senior Center Packet Pg. 3 B.1.a Stay Active. Stay Curious. Stay Connected. It’s what we call Optimal Aging The Mission of the Senior Center is to promote optimal aging among older adults by offering programs and services that promote wellness, social interaction, community engagement, and intellectual growth. The Center serves the public through intergenerational programming and community outreach. Program Values Goals 2010–2015 The Center abides by the following values: To provide opportunities and advocacy to empower seniors in order to combat ageism, create a positive image of aging, and a positive image of the Senior Center. 1. Every individual has intrinsic worth. 2. Life experiences of older adults are valued and shared. 3. Everyone has a lifelong capacity for growth and improvement. 4. All people and ideas deserve respect. 5. Decision-making is inclusive of different viewpoints. 6. All programs and services strive for excellence. 7. Engagement of and with the larger Johnson County community sustains the Senior Center. 8. Communication is honest and based on mutual trust. To improve stability and diversity of financing. To increase cultural diversity among participants. To promote an environment of inclusion. To be synonymous with the highest quality programs that promote optimal aging. To involve the Senior Center in the community and the community in The Center. To improve accountability and transparency. 2 • The Center FY15 Annual Report Packet Pg. 4 B.1.a leadership Senior Center Commission Cheryll Clamon Chuck Felling Jack Hobbs Mark Holbrook, Vice-Chair Jay Honohan, Chair Kathy Mitchell, Secretary Margaret Reese Friends of The Center Board of Directors Judy Atkins Melanie Haupert Mark Holbrook Jay Honohan, President Linda Kopping, Treasurer Michael Lensing Kathy Mitchell Roger Reilly, Vice President Nancy Wombacher, Secretary Volunteer Leadership Committees Senior Center Steering Council Gail Brehio, Secretary Lynne Cannon, Vice-Chair Lorraine Dorfman Ina Loewenberg Kathy Mitchell, Past Chair Ed Rolenc, Chair John Schmidt Senior Center Working Committees Membership Committee Mary Cannon Mary Dusterhoft Barbara Gamb Kenneth Gamb Jack Hobbs John Schmidt, Chair Mara Schrott Program Committee Louie DeGrazia Lorraine Dorfman, Chair Diana Durham Beth Fisher Anne Frankel Loren Horton Judy Marshall Tom Pickering Ed Rolenc Hal Schrott Tom Schulein Gail Stika Challenge = Opportunity One of the joys of working with our members and volunteers is hearing their life stories about beating odds, overcoming hardship, and turning challenge into opportunity. I’ve found those lessons particularly inspiring during the past fiscal year. Like cities and towns across the state, Iowa City is dealing with the impact of tax legislation that has resulted in fewer resources for City departments and programs. As a result, The Center has been asked to generate more of its own budget. To maintain and grow our services – which we hope to do – we’ll need to charge a little more for memberships, modestly increase many of our fees, and do a lot more fundraising. We shared this challenge with all of you through a survey conducted earlier this year. Not only did the survey yield a very high return rate, but many of you told us that you would support our fundraising efforts with your dollars and your volunteer time. We are grateful for and energized by this vote of confidence in The Center and what it means to our community. As we move into 2016 – our 35th anniversary year – you’ll see and hear more about what we believe we do best: Help our members stay active, stay curious, and stay connected through the programming you’ll read about in this report. We hope you’ll stay connected by continuing to enjoy our services, telling others about your experiences here, and supporting us with charitable gifts that can help ensure The Center remains full of opportunities for generations to come. Thank you. Linda Kopping, Coordinator The Iowa City/Johnson County Senior Center The Center FY15 Annual Report • 3 Packet Pg. 5 B.1.a Service Counts In FY2015: There were 112,745 visits to on-site and off-site Senior Center sponsored programs. There were 8,740 2,592 and additional visits to the Senior Nutrition program and other services and meetings respectively. Total visits to The Center 124,077 Currently there are 1,584 members, 10% on low-income scholarships. There were 11,243 Center-sponsored or hosted activities in FY15. Activities include classes, special events, and other programs involving performance groups, groups and clubs, volunteer activities, and professional services. Each activity requires scheduling, promotion, set-up, and clean-up. Often, registration and appointment reminder calls are involved. The Center hosted 8,723 1,722 261 on-site activities during regular hours of operation. evening and weekend programs. off-site programs. The Center hosted 537 activities provided by outside groups. There are 6 25 18 performance groups. groups and clubs. volunteer activities. 4 • The Center FY15 Annual Report Packet Pg. 6 B.1.a “Teaching at The Center has changed my life in retirement, affording excitement and interaction in the classroom in unexpected ways. Participants are not only eager and attentive, but bring their whole life experience to the discussion. I look forward to meeting each class with surprise and joy.” Louie De Grazia Professional Services Available 637 26,000 volunteers provided hours of service to support programming and the community Community Partnerships to expand and support programs as well as prevent duplication of services 128 The Visiting Nurses Association (VNA) has permanent, designated space in the facility in which they provide regular health screenings and consultations, health information, cholesterol screening, and a foot care clinic. Annually the VNA sponsors a flu shot clinic. 726 visits in FY15 Elder Services, Inc. provides a noon, congregate meal for seniors five days a week. 8,740 visits in FY15 Honoring Your Wishes, a community-wide advance care planning initiative, hosts free individual consultations and informational programs. 138 consultations in FY15 AARP tax aide offers free tax preparation services to seniors and low to moderate income residents. 629 appointments provided in FY15 Senior Health Insurance Information Program (SHIIP) provides free, unbiased Medicare counseling. 696 consultations plus 9 Welcome to Medicare programs attended by 190 in FY15 Free legal consultations provide free, confidential advice about most non-criminal legal questions. The Center FY15 Annual Report • 5 Packet Pg. 7 B.1.a staying active Physical Activity Exercise is good for your body and your brain. The good news is that it’s never too late to start, and it can be fun when you do it with friends. In fiscal year 2015, The Center continued to offer fitness programs to meet a variety of interests and ability levels in a supportive and friendly environment. More strenuous classes included everything from Zumba Gold to Tap and Core Dancing. If organized classes aren’t your thing, we always have the fitness rooms filled with strength training and aerobic equipment—much of it purchased with donations from people like you— available for individual use. Regular weekend dances are always an option too! One exceptionally popular class is Mary Dusterhoft’s Taoist Tai Chi class. During FY15, just like she has for the last 12 years, Mary offered two beginning, and two advanced classes, and one practice session each week. Tai Chi is a great exercise. It can be adapted to just about any fitness level, and increases strength, flexibility, balance, aerobic conditioning, mobility, and overall quality of life. It also reduces stress and the risk of falls, and there is some research showing it helps in the treatment of heart disease, hypertension, arthritis, and depression. All this accomplished through a series of slow, gentle movements! No wonder it’s popular. Classes for adults with special needs included Chair Strength and Flexibility, Gentle BeMoved®, Bone Builders, and Delay the Disease. While Chair Strength and Flexibility and Gentle BeMoved® provide gentle workouts that move forward at an individual pace, Bone Builders focuses on individuals with osteoporosis or osteopenia. Delay the Disease is an evidencebased program that is beneficial for individuals with Parkinson’s disease. Exercise is important, but aging well involves a lot more than physical fitness. That is why the Center provides opportunities for staying curious and connected too… 6 • The Center FY15 Annual Report Packet Pg. 8 B.1.a Because of Your Support, The Center Helps Community Members Ages 50+ staying curious Classes: Something for Everyone at The Center Have you ever wondered if you could learn to meditate or speak Spanish? Curious about climate change, world economies, Medicare, or women’s lives on the Overland Trails? Want to learn to paint, weave baskets, or quilt? In FY15 The Center, with the advice and help of the volunteer Program Committee, offered classes on all of these topics and many, many more. ALL Center classes are taught by skilled volunteer instructors or independent contractors. Frequently faculty from the University of Iowa partner with The Center to provide programs. In FY15 there was a fourpart series, The Brain in Motion: The Science of Balance and Mobility, done in partnership with the University of Iowa’s Center on Aging and the Aging Mind and Brain Initiative. Another partnership was a 4-part series done with Mercy Hospital that covered a variety of health topics. In FY15 The Center participated in 128 successful partnerships to reduce costs, avoid duplication, and improve program quality. In other words, spend your donations wisely. One of The Center’s most popular classes during FY15 was Math Excursions with Ed, or MEWE. Covering topics like algebra, geometry, and trigonometry, participants are advised to bring three ring binders, pencils, erasers, and simple calculators with a square root function to class. The instructor of this class, volunteer Ed Rolenc, routinely warns participants that he gives homework, but he also tells them they should be prepared to have fun. He must be right, because MEWE always reaches maximum enrollment and people around The Center talk about the class on a regular basis. Satisfy your curiosity by taking one of our classes. Whether you want to challenge yourself with a difficult topic or sit back and enjoy a travelogue on Turkey, there is something for you at The Center. The Center FY15 Annual Report • 7 Packet Pg. 9 B.1.a staying connected Connections: With your Peers and your Community Throughout FY15, new program opportunities and growth in areas like the ones listed below brought people together on a daily basis to learn, share common interests, provide a service, or just be social. • Intergenerational groups and partnerships. • Center-sponsored classes, clubs, and interest groups. • Community events, such as the Gallery Walks and other art exhibit openings, concerts, dances, and feature films. • Performances throughout the County by groups such as the Reading Aloud Poetry group, Senior Center Standing Room Only readers theatre, Voices of Experience, and Family Folk Machine. • Celebration programs like the New Member Breakfast, instructor gatherings, member and volunteer appreciation events, and special holiday programs. • Volunteer opportunities for projects, groups, leadership roles, teaching, or community service. 8 • The Center FY15 Annual Report Any age is The Age of Love One stand-out event that promoted connections between people and challenged many long held stereotypes involved the Iowa premier of the documentary film, The Age of Love. The film follows the lives of 30 men and women age 70 to 90 who sign up for a speed dating event. There were two public screenings of the film and Steven Loring, the filmmaker, was here to respond to questions following each screening. The take-home message from The Age of Love was that all the research showing the importance of human relationships to a person’s happiness is true throughout life. You never outgrow the need for love. AND, it’s never too late to date. Further, when it comes to matters of the heart, you can be 16 or 75, the experience and worries are pretty much the same. Questions like: Do I look okay? What will we talk about? Will she like me? What’s my family going to think? popped up frequently in the film. The Age of Love was followed up with a speed dating event for people over 50 sponsored by The Center and Devotay Restaurant and Bar. By all accounts it was a successful program. Successful enough that there are plans to do it again in FY16. Packet Pg. 10 B.1.a FY2015 Finances: Senior Center Operations FY15 New Horizons Band Expenses Expenses Personnel$553,245 Personnel$2,691 Capital Outlay Supplies$1,411 Supplies$209,794 $40,836 Services$24,756 Total$828,631 Johnson County Quality of Life Block Grant Class Fees Fees: Voices of Experience, Family Folk Machine $605,166 $59,224 $4,327 $3,055 Membership Fees $53,811 Independent Contractor Fees $16,601 Special Events Contributions and Donations Friends of the Center/ Senior Center Endowment Miscellaneous Sales FFM Grant SCTV sales Gift Fund interest Misc Sale of Merchandise $128 $5 Total$4,998 $5,377 $1,572 Sale of Equipment Special Events $950 $34,250 Locker Rental Vending Machine Commission Contributions and Donations $3,915 $13,782 $3,079 Parking Permits Band Fees $3,093 Reimbursement of Expenses Room Rental Total$6,182 Revenue Revenue City of Iowa City Services$2,080 $740 $21,640 $287 0 $1,250 $1,251 $126 Total$828,631 The Center FY15 Annual Report • 9 Packet Pg. 11 Friends of The Center B.1.a In FY15 donations from people like you made it possible for The Center to offer the quality programs, activities, classes, volunteer opportunities, and services that helped people make the most of their adult years by staying active, curious, and connected. Help us continue this work by donating to Friends of The Center today. Friends of The Center is a 501(c)3 dedicated to financially supporting The Center in its mission to promote optimal aging in our community; to providing opportunities for you to stay active, curious, and connected. Why Support The Center? There are no other community-based organizations like The Center. It’s welcoming and affordable with programs and services that support positive lifestyle choices. You can exercise your brain and body, get advice about Medicare or your health, make friends, or volunteer and make a meaningful contribution to The Center and community. There is something for everyone and it all happens in a supportive and friendly environment. That is why Friends of The Center believes in The Center and is asking for your support. And your support is needed now more than ever. expenses. In FY15 it provided $34,251. Thanks to your support, this was a 13% increase over the previous year. Donations that support current operations are used to fund classes and events and buy things like computers or audiovisual and exercise equipment. In FY15 The Friends funded the second year of the Garden Box Project, which supplied small vegetable gardens to low-income and lessable seniors, and helped finance the creation of a strategic fundraising and marketing plan to benefit the Senior Center and Friends organizations. At the end of FY15, there was $26,825 available for current operational support and this is likely to be spent in the coming year on needed classroom improvements, fitness equipment, website development, and other operational expenses that will improve the programs you enjoy. Thank You In the past The Center’s operational funding came primarily from the City of Iowa City—73% in FY15. Your past donations—large and small—are appreciated. New state tax laws have reduced City funds and as a Not only by the Board, but also by the participants and result, The Center is being asked to raise an increased community members who benefit from the Center’s proportion of their operational budget. In the near future, programs and services. The Center will be asked to raise 35% of its operational Now, The Friends is being asked to take on a larger funding. Friends of The Center is being called upon to fill in the funding gap. We can’t do that without YOUR help. How Your Money is Used Your donations and bequests to Friends of The Center support current programs and operations or are invested in the Senior Center Endowment to provide long-term support. Each year a proportion of the annual earnings from the endowment is used to support general operational 10 • The Center FY15 Annual Report role in funding the programs, operations, and services at The Center. Your support is needed more than ever. The Center is committed to helping you stay active, curious, and connected. Will you please make a commitment to support The Center by making a donation to Friends of The Center today? Use the enclosed envelope and return it and your check to: Friends of The Center c/o Linda Kopping 28 South Linn Street Iowa City, Iowa 52240 Thank You! Packet Pg. 12 B.1.a FY2015 Donors: Friends of The Center $15,000+ Anonymous $2,000-14,999 Edward J. Rolenc $1,000–1,999 Shari Davis Patricia and James Ephgrave Lud and Mary Gutmann Helmut and Mara Schrott Senior College Coordinating Committee $500–999 Syndy M. and James F. Conger Jay and Nancy Honohan $250–499 Anonymous Carolyn A. Cannon Julie Hegmann Gerhard and Ina Loewenberg Tom and Deb Markus Arnold H. and Meenal A. Menezes John Menninger Marilyn Skrivseth Victoria Solursh $150–249 Alice M. and Kendall E. Atkinson Bob and Barb Bradley Gene and Anne Dierking Michael J. Lensing Nancy Lynch Audrey D. Moeller Tom and Carol Rosenberger $75–149 Kent L and Kay A. Ackerson Loretta A. Angerer Michael A and Agnes M. Apicella Robert and Claire Ashman Nancy J. Barnes Oscar C. Beasley M.D. Peg Bouska Susan and Willard Boyd Joseph D. Brisben Michael and Veronica Chan Bryce and Phyllis Cunningham Willa and John Dickens Trust Lorraine T. Dorfman Carolyn S. Dyer Charles R. and Margaret M. Felling Joseph and Anne W. Koopmans Frankel Lawrence and Susan Gilligan James Gulland Ellis W. Hawley Sohan S. and Shelagh B. Hayreh Jack R. and Nancy L. Hobbs Albert B. and Jean M. Hood Carol L. Howard Bernita Howe Kenneth A. and Janis G. Hubel Ruth Izer Judith Millisen Knabe Carolyn Kohler Diana Kruse Shirley S. Lindell Martha Lubaroff Mary and James McCue Frank L. Schmidt Liz Schwaigert Gary G. and Jerie A. Schwartz Janet K. Smith Eugene and Susan Spaziani Oliver and Joy Steele Melvin G and Diane B. Sunshine Laurie J. and Mark L. Zaiger $1–74 Val Eugene Abbott Sharon Anderson Gary and Susan Beadle Gordon and Ruth Burt Miriam and Arthur Canter Jo Catalano Alice Crossley John and Frances Doyle Karen and David Drake Judith K. Earley David R. and Kerry J. Evans Ed and Mary Flaherty Beatrice A. Furner James I. and Carolyn R. Gardner Katy and Peter Hansen Judith L. Hupfeld Charles and Mildred Klasson Gregory A. Kovaciny Ken and Ruth Kuntz Lee J. Landan Elvert and Mildred Lombard Bonnie Rae Love Joanne and Douglas Madsen Jo Ann Manderscheid Evalee Mickey A. Florence and S. Duane Miller N. J. Novick Barbara S. and Andrejs Plakans Margaret R. Polson Jean Reese Hal B. Richerson Doralee K. Schroder Gerald Solomons Eleanor M. Taylor Carol A. Tobias Robert J. and Rita R. Svoboda Tomanek Beth Van Zee V. Elizabeth Walz Linda L. Watkins In Memory Of Jack Bouska Peg Bouska Jim Clifton M.D. Kenneth A. and Janis G. Hubel Dianne Day Alice M. and Kendall E. Atkinson Marilyn Skrivseth Victoria Solursh Donald Dorfman Lorraine T. Dorfman Ray Heffner Ed and Mary Flaherty Richard Lynch Nancy Lynch Susan Rogusky Victoria Solursh Darrell Wyrick Tom and Carol Rosenberger In Honor Of AARP Tax Aide Program Linda L. Watkins The Center’s Staff James Gulland Jody and Bob Wiley Anonymous “I donate to The Center because I believe it is a model for healthy and happy aging. For me the most important reasons are the wide variety of activities and classes that can suit any taste, the abundance of meaningful volunteer opportunities, and social interaction through meeting many people.” Lorraine Dorfman The Center FY15 Annual Report • 11 Packet Pg. 13 B.1.a FY2015 Donors: The Center Gratefully Acknowledges Your Support We were blessed in FY2015 by the generosity of hundreds of Center members and other supporters throughout the community. Thanks to you, The Center continues to be a place that’s welcoming, open to all, and filled with scores of quality programs every day. Gifts from friends like you support Center needs and opportunities large and small, for the benefit of all. In FY15, your contributions equipped new classrooms with hearing assistance systems for the first time; helped purchase fitness equipment, like yoga mats and weights; and provided sheet music for singing or playing. From Senior Center TV equipment to the cookies and coffee (even the coffee cups!) you enjoy at our events, private donations from people like you make a real difference in everything we do. Now that The Center is being asked to generate a larger portion of its annual operating budget, your gifts matter more than ever before. Every donation—large or small—is important, and we gratefully recognize our FY15 contributors in this report. Whether you or your loved one made a gift in response to our annual appeal, in honor or memory of someone, or through a bequest, you can be sure your investment will be well managed to support The Center today and in the future. Thank you! Linda Kopping, Coordinator Iowa City/Johnson County Senior Center $5,000+ Friends of The Center $2,600-4,999 Marie Williams Estate $1,300-2,599 River Products Company, Inc Charitable Foundation $250–1,299 Community Foundation of Johnson County US Bank $150–249 Fred Amundson James and Syndy Conger Gordon Goldsmith and Sara Henryson Johnson County Retired School Personnel $75–149 Fran Austin Coralville Center for the Performing Arts Nancy Barnes James and Sandra Bucher Ronald Crawford and Judy Quinn Lucy David and Len Sandler Dale Helling Barbara Hill Del Holland Kathleen Jacobs Murry, Pam and Eric Langfitt Jean Lloyd-Jones Monica Maloney-Mitros and Frank Mitros Ann Marie McCarthy and Jeff Murray Richard Paulus Ruth and Philip Polgreen Jo Richardson 12 • The Center FY15 Annual Report Ann Wade Ellen Widiss Robert and Mary Ann Woodburn $1–74 Dottie and Karl Armens Olivia Atcherson Tranlam Bao Madeline Bendorf Janice and Larry Blake Karen Boatman Phyllis and Richard Braverman Michael Bray Kay Burke and Erma Jo Thomas Ruth and Gordon Burt Jeanne Cadoret Joseph and Trish Campanelli Ellen and Richard Caplan Maureen Coffey Dennis and Sharon Colman Florence Cremer Ann Crowley Nancy Davin Bryson Dean Helen and Ralph Delozier Caroline Dieterle Mary and David Dixon Sheryl Eastin Lee and Susan Eberly Geraldine Edwards Del and Lolly Eggers Kay and William Eginton Craig Esbeck Jeanette and Bill Farwell Edward Fischer and Carol Howard Sally Frederickson Raymond Funk Jeffery Furguson George Gay Norma Gehring Robert George Susan Goodner Jim Gulland Barbara Hackman Jean Hagen and John Sjoberg Katy and Peter Hansen Ronald and Sharon Hanson Dorothy and Clarence Haverkamp Helene Hembreiker Douglas Hempel Judith Hendershot Vivian Hickman Margery Hoppin Joan Jehle Linda and Herbert Jordan Jane Kelso Collin Kerstetter Nita Khandelwal Susan Kratz Pam Kutschke Richard Lake Phyllis and George Lance Bill Landers Barbara Lauer Ina Loewenberg Laura Lovell Lois Lowenberg Larry Lynch Mary McInroy Mark Miller Twyla Morlan Beverly Mueller Bonnie and Mike Murphy Charles Neuzil Thu Nguyen Polly Nichols-Marshall Betty Norbeck Oaknoll Christian Retirement Services Nancy Ostrognai Polly Pagliai Duane and Kathy Papke Roma Pearl Wilma Pedersen Bonnie Penno Joanne Peterson Margaret Polson Jonathan Poulton Peter Ramnani Nancy Richards Dorothy Rogers Kay Schillig Edna Schindhelm Deborah and James Schoenfelder Adrian Schoenmaker Alvin Schroeder Mara and Hal Schrott Jamie Sharp Claire Shaw Maxine Simon Sharon Smith Don Smith Nancy Sprince and Criag Zwerling Joy and Oliver Steele Carol Stegink Larry Strabala Gordon and Faye Strayer Joan Summerwill Diane Sunshine Betty Sykes Carol Tobias Mary Wall Douglas and Mary Kathryn Wallace Joyce Anne Munson Welsch and David Welsh Michelle Wiegand Marianne Wilkening Michael Wilson Betty Winokur Lenda Zelinskas Donations of Items Concept by Iowa Hearing Aid Centers Magazines Eye Physicians and Surgeons Magazines Virginia Yanaush Pool cue In Memory Of Irene Bowers Murry, Pam and Eric Langfitt Darrell Wyrick Collin Kerstetter In Honor Of AARP Tax Aid Program Tranlam Bao Dennis and Sharon Colman Helen and Ralph Delozier Raymond Funk Douglas Hempel Barbara Hill Richard Lake Larry Lynch Beverly Mueller Thu Nguyen Ina Loewenberg Michelle Wiegand Voices of Experience Oaknoll Christian Retirement Services Packet Pg. 14 B.1.a FY2015 Community Partners 100Grannies.org AARP Foundation Aging Mind and Brain Institute Alzheimer’s Association American Academy of Dermatology Arthritis Foundation Aspen Leaf Frozen Yogurt Benson Hepker Design Brain Injury Alliance CarePro Home Medical City Ballet of Iowa City Channel 4 Coats of Kindness Colonial Lanes Combined Efforts Theatre Community Foundation of Johnson County Compeer of Johnson County Coralville Center for the Performing Arts Coralville Public Library CoralVision Crisis Center of Johnson County Delta Gamma Sorority Department of Veterans Affairs Devotay Edith Ballet Academy Elder Services, Inc. Englert Theatre Fareway Stores, Inc. Four Square Meals Friendly Techie Friends of The Center Friends of the Iowa Library for the Blind and Physically Handicapped Graduate Women in Science Hawkeye Area Community Action Program Hayes Lorenzen Lawyers, PLC Her Soup Kitchen Heritage Area Agency on Aging Hills Bank and Trust Company Honohan, Epley, Braddock & Brenneman Honoring Your Wishes Hy-Vee East Infinity Dance Company International Council on Active Aging (ICAA) Iowa Audiology & Hearing Aid Centers Iowa City Community Band Iowa City Genealogical Society Iowa City Hospice Iowa City Landfill and Recycling Center Iowa City New Horizons Band Iowa City Parks and Recreation Iowa City Police Department Iowa City Public Library Iowa City Salsa Group Iowa City Tango Club Iowa City Telecommunications Commission Iowa City/Coralville Convention and Visitors Bureau Iowa Cultural Corridor Alliance Iowa Department for the Blind Iowa Library for the Blind and Physically Handicapped Iowa Radio Reading Information Service (IRIS) Iowa State University Extension and Outreach Iowa United Nations Association Iowa Watercolor Society Iowa: Eye to I, LLC Jensen Eyecare Center Johnson County Board of Supervisors Johnson County Department of Public Health Johnson County Heritage Trust Johnson County Livable Community Kirkwood Community College Leff Law Firm, LLP Lensing Funeral & Cremation Service Linn County Department of Public Health Longfellow Girl Scout Troop Magnification Resources Magnified Vision, Inc. MECCA/Prelude Behavioral Services Mercy Hospital Mercy Iowa City Homecare Midtown Family Restaurant Milestones AAA NanoPac, Inc. New Pioneer Food Co-op NFB Newsline North Liberty Television (NLTV) Pathways Adult Day Health Center Phelan, Tucker, Mullen, Walker, Tucker & Gelman, LLP Prairie Lights Public Access Television (PATV) Pure Light Healing Center Ralston Creek Dancers Reds Alehouse ReginaBread ReNu Your Life Personal Training and Wellness Running Wild Salvation Army Sandy Kemp Energy Therapy Senior Health Insurance Information Program (SHIIP) Sexual Health Alliance of Linn and Johnson Counties Susan Shullaw & Associates Table to Table Taoist Tai Chi Society of the USA The Cottage Bakery and Catering The Low Vision Store The Mac Doctor The Preemie Project University of Iowa Aging Studies Program University of Iowa Athletics - Gymnastics University of Iowa Center on Aging University of Iowa Counseling Psychology Program One hundred twenty-eight partnerships expanded offerings and improved the quality of programs in FY15. Partnerships also help reduce costs and help prevent the duplication of services in the community. We are fortunate to have good working relationships with so many businesses and organizations in the community. They are a critical element in The Center’s quality programming. University of Iowa Department of Communication Sciences and Disorders University of Iowa Hospitals and Clinics Department of Dermatology University of Iowa International Programs University of Iowa International Writing Program University of Iowa Museum of Art University of Iowa Obermann Center for Advanced Studies University of Iowa REACH Program University of Iowa School of Art and Art History University of Iowa School of Music University of Iowa School of Social Work University of Iowa Senior College University of Iowa Wendell Johnson Speech and Hearing Clinic US Bank Vision Helpers Vision in Motion Visiting Nurse Association Wastyn & Associates West Music/SoundReach Choir The Center FY15 Annual Report • 13 Packet Pg. 15 B.1.a FY2015 Volunteers In FY 2015, 637 volunteers provided approximately 26,000 hours of service on behalf of the Senior Center. Volunteers are involved in almost every aspect of running The Center, from teaching classes, leading activities, and providing services, to advocating for seniors in our community, raising awareness and funds for The Center, and making decisions about its future. Each volunteer helps the Senior Center and our participants in such important ways. Thank you all for your support! You are appreciated! Rachel Abbe Sara Abolt Kathryn Adams Nancy AdamsCogan Anjana Aggarwal Jason Aird Raymond Akins William Albrecht Judy Allen Timothy Ando Sandy Andreasen Donna Angell Valerie Appleton Mary Ruth Arensdorf Mark Arnold Brandon Asche Sato Ashida Judy Atkins Alice Atkinson Sarah Averill Heather Bain Gabe Baird Zoey Baker Erin Balvanz LaMar Barber Timothy Barker Nancy Barnes Sharon Barrett Bob Beall Abigail Beck Amy Belfi Kathie Belgum Janice Bell Barry Bender Paula Bender Judy Bennett Wilhelmine Bennett Ashley Bente Daniel Benton Taylor Bernitt Merce Bern-Klug Glorine Berry Mike Biderman Karol Bird Hazel Boerner Nick Bontumasi Mary Bouillion Irene Bowers Norlin Boyd Haley Brady Sheri Breedlove Gail Brehio Leslie Brettell Joseph Brisben James Broffitt Hannah Brokke Joyce Brokke Mary Kay Brooks Genesee Brown Marion Brown Julia Brumbaugh Margaret Brumm Jason Brummel Amanda Bruns Kizzy Bryant Jaden Buckley Becca Burr David Burt Donna Jean Butterbaugh Phyllis Callahan Tony Calvin Kristy Cameron Dave Campbell Lindsey Campbell Sue Campney Ximena Campos Barbara Canin Lynne Cannon Mary A Cannon Richard Caplan Antonietta Caporali David Carlson Karen Carstensen 14 • The Center FY15 Annual Report Jeanette Carter Helen Chadima Michael Chan Jason Chen Lucy Choisser David Christ Ruth Christ Greg Ciach Cheryll Clamon Marge Clancy Myra Clark Rachel Clark Aprille Clarke Debbie Classon Beth Clopton Lorelei Coffin Mary Cohen James Conger Syndy Conger Garth Conley Mary Anne Conrad Debbie Cooney Charles Coulter Jared Countryman Tammy CoverdaleBauer Miles Crall Lyndon Crist Wanda Crombie Haley Croney Jonathan Cryer Jim Curry Vicky Curtis Sue Dallam Lutchi Dancel Omega Dancel Mark Danielson Connie Dautremont Andrew Davis Shari Davis Ruth Dawson Sierra de la Torre John De Salme Bryson Dean Deborah Dee Louis DeGrazia Bianca DeMonte Diane Dempsey Janice Denehy Mary Denmead Jane Dewitt Mark Dibble Savannah Dierks Robert Dietrich Derrick Dimig Eliza Dixon Jane Dohrmann Svjetlana Dolovcak Lorraine Dorfman Ryan Downing Althea DowningSherer Naomi DowningSherer Alex Drake Erin Droll Madgetta Dungy Diana Durham Fred Durian Mary Dusterhoft Atticus Dutcher Joseph Dutcher Judith Earley Brad Easler Janene Edwards Jennifer Eilers Gwen Elling Jonnifer Ellsworth Pat Emmert Evelyn Endris Jim Ephgrave Laura Ericson David Evans John E Evans Natahlia Fahl Janet Fairley Lorelei Falsetti Korinne Fangmann Deema Fattal Barbara Faust Tim Fees Chuck Felling Margaret Felling Kanya Ferguson Ben Field Pat Fischer Beth Fisher Linda Fisher David Fitzgerald Edward Flaherty Mary Flaherty Elsie Foerstner Mary Foraker Pat Ford Janet Forrest Larry Fountain Dottie Frank Anne Frankel Joe Frankel Eliana Friedman Emily Friese Bernd Fritzsch Kay Full Sarah Furnish Barbara Gamb Ken Gamb Dee Gansemer Katalan Garten William Gauger George Gay Inez Gehrke Grant Ghahramani Emily Gilbert Lawrence Gilligan Pat Goeldner Will Gormally Paula Grady Tim Grady Hannah Grahek Richard Green Isabel Greene Ann Greenstein Allen Grundstad Donna Grundstad Jim Gulland Jackie Gustafson Mary Gutmann Maria Guzman Edmarie GuzmanVelez Barbara Hackman Becky Hall David Hamilton Sunny Hampton Katy Hansen Robert Hansen Jan Hanson Mary Hanson Rose Hanson Tish Harbach Angie Harbour Gloria Hartley Lucy Hartmann Melanie Haupert Shelagh Hayreh Scotty Hayward Julie Hegmann Andy Heim Karen Helgens Steve Helscher Jeff Henderson Morgan Henderson Jo Hensch Chuck Hesse Jean Hill Martin Hill Karl Hillie Jack Hobbs Claire Hockley Mark Holbrook Liz Holcomb Leslie Hollis Jay Honohan Ed Hoover Loren Horton Carol Howard Julie Howard Bernita Howe Diviin Huff Patricia Huff Brad Humble Brent Humble Andrea Hungate Lynne Hungerford Tom Hurlbut Pete Husak Tariel Iberi Curt Igo Doris Ihm Karen Jackson Charles Jacoby Subhash Jain Karry Jannie Jane Jansen Trish Jensen Abby Jessen Gerald Jogerst Don Johnson Judy Johnson Kristin Johnson Megan Johnson Trina Johnson Dawn Jones Jennifer Jordan So Jung Kendre Kamm John Kane Sarah Kanouse Josh Karp Miriam Kashia Kate Kasten Kevin Kaufman Kathy Keasler Judy Keefer Tori Kehret Sandy Kemp Dug Mo Kim Craig Klocke Kristin Kneble Zach Knosp Scott Koepke Elizabeth KoffronEisen Craig A Kohl Jason Kooi Katey Kooi Vanessa Kooi Rosemary Korty Marian Koss Gregory Kovaciny Jane Kovaciny Charles Kreeb Duane Kruse Steven Kueter Robin Kugley Chuck Lacina Packet Pg. 16 B.1.a Feather Lacy Suzanne Lagina Phyllis Lance Matt Landherr David Larew Louise Larew Roger Larson Spencer Larson Charity Lassiter William Laubengayer Karla Laubethal Geoffrey Lauer Joanna Lawson Yong Woo Lee Kyung-Ho Leem Ashley Lekander Julia Lenel Emily Lennon Michael Lensing Perry Lenz Mary Letizio Loretta Letts Robbie Levy Wendy Levy Adam Lewis Ben Lewis David Lewis Eliott Lewis Michael Lewis Thisbe Lewis Hsin Lin Shirley Lindell Wayne Lindsey Brenda Linley Noah Linley Jeanne Liston Anothony Little Jean Littlejohn Jean Lloyd-Jones Gerhard Loewenberg Ina Loewenberg Del Long Maritza LopezCampos Bonnie Love Robert Lower Martha Lubaroff Nancy Lynch Torin Mallonee Patricia Malloy Cari Malone Kendra Malone Veronica Manos Donna Marak Joyce Marner Bev Marple Judy Marshall Diane Martin Reid Masters Tom Maxwell Mary Grace Mayer James Mayfield Mary-Lou Mayfield Jim L Maynard Helen McClean Tara McGovern Nateasa McGuire Joe McKenna Stacey McKim Reed McManigal Amanda McNab Mary Means Mary Mehrl Careena Melia Lynn Mennenga Paul Meyer Anastasia Mikels Faith Milburn Bryan Miller Charles Miller Jeanette Miller Jerry Miller Nancy Miller Ferman Milster Kathy Mitchell Robert Moninger Astrid Montuclard Deb Moore Dianne Moravek Jeanne Morris Rosemary Morris Lillian Morrissey Grace Mott Nelson Moyer Beverly Mueller Jack Mugo Marc Muniz Joyce M Murphy Steve Murphy Jerry Musser Connie Mutel Pam Myers Shirley Myers Jo Myers-Walker Abby Naeve Marilyn Neely Patrick Nefzger Carrie Nelson Janet Nelson Scott Nelson Terry Nelson Larry Neppl Tyson Neubauer Ryan Elizabeth NeuCollins Mark Neumeier Terrence Neuzil Chris Nguyen Mary Nicklaus Claire Nolan Betty Norbeck Gerald Nordquist Mary Jane Norris David Noyes Anika Nuguyen Jimmy Nunez Rich Oberfoell Xavier Oberfoell James Ochs Phillip Ochs Patricia O’Connell Joan O’Kones Nancy Olthoff David Ostragnai Nancy Ostrognai Jefri Palermo Yeony Pang Anna Pankau Warren Paris Anne Parker Sarah Parks Dave Parsons Ben Partridge Richard Paulus Lindsey Payne Doran Pearson Gerald Pearson Joy Perrin Holli Peterson Linnea Peterson Nicole Peterson Rosemarie Petzold Irvin Pfab Sara Piccoli Tom Pickering Damian Pieper Jerry Pike Bernard Pint Sherian Piper Jeff Plume Roscoe Porch Ananya Pramanik Shana Prescott Steven Protzman Jane Purcell Keith Queen Anthony Quest Buffy Quintero Ellen Racheter Azirah Rahman Hanna Ralson Gerardo Ramirez Jon Ranard Tabitha Rasmussen Dolores Ratcliff Janet Rawley Emily Redlinger Jonathon Reecks Dennis Reese Margaret Reese Michelle Reif Roger Reilly John Richard Margaret Richardson Jim Ridenour Sara Riesz Sara Riggs Kelsey Roberson Tim Roberson Erin Robinson Carlos Rodriguez Gerry Roe Megan Roe Damon Rogers Larry Rogers Edward Rolenc Quincy Roth Aggie Rudy Jim Ruebush Madeline Running Donna Rupp Carolyn Russell Harry Ruth Laurie Ruth Patricia Ryan Omid Salaami Ben Sauder Claire Sauder Michael Sauder Jean Saxton Rachel Schatz Stephen Scheckel Annette Scheib Jim Schepker John Schmidt Kay Schneider Jerald Schnoor Steve Schomberg Doralee Schroder Alvin Schroeder Judy Schroeder Hal Schrott Mara Schrott Tom Schulein Tim Schulte Allie Schumacher Gary Schwartz Madison Schwerdtfeger Audrey Scott Cody Shafer Stephanie Sharf Brenda Shaughnessy Blossom Perkins Shaw Jennifer Sherer Mark Signs Laurie Slocum Ken Slonneger Beth Smith Carmen Smith Edith Snyder Vicki Solursh Alanah Songer Tony Songer Johanny Sotillo Gene Spaziani Susan Spears Fritz Spencer Skye Spencer Kelsey Spitz Jean Spitzer Gerald Stamp Caleigh Stanier Greta Stanier Zuri Starks Jill Stephenson Tessa Stevens Sheila Stevenson Thomas Stevenson Sandy Stewart Gail Stika Chris Stockman Jeff Stohler Jon Stolfus Larry Strabala Rod Strampe Molly Strieker Ann Stromquist Jacob Strong Janet Suchomel Judith Sutherland Lin Swanson Calvin Teicher Craig Teicher Simone Teicher Jack Terndrup Joy Thompson Kimberly Thompson Pete Thompson William Thorne Sandy Tigges Roya Tirgardoun Nina Torkelson Richard Trealoff AJ Tschetter Beverly Tyree Robin Ungar Mickey Van Doren Dwight Van Horn Marilyn Van Roekel Sheila Vedder Elsie Vega Charles Velte Clancy Vinchattle Janelle Wagner Susan Wakefield Hope Walgamuth Mary W Wall Lisa Walz Kari Wanat Amanda Ward Steve Weber Michelle Weckmann Emily Weets Erin Wehr Tom Wehr Barb Weigel Robert Weir Donna Wendler Susan Whetstine Heather Widmayer Jody Wiley Robert Wiley Michael Williams Melissa Willis Margaret Winkler Lee Witwer Nancy Wombacher Bob Woodburn Pope Yamada Louise Young Yu Yu Lori Ziegenhorn Barbara Zilles Kaylea Zimmerman Jerry Zinn 2015 Outstanding Volunteer Awards Instructor: Jim Curry Leadership: Kathy Mitchell Advocate: Ed Rolenc Service to Seniors: Gary Schwartz Volunteer Group: Senior Health Insurance Information Program (SHIIP) Counselors The Center FY15 Annual Report • 15 Packet Pg. 17 B.1.a 28 South Linn Street Iowa City, Iowa 52240 319-356-5220 www.icgov.org/senior senior center staff Linda Kopping, Coordinator Michelle Buhman, Program Specialist Emily Light, Community Outreach Specialist Kristin Kromray, Operations Assistant Shelby Strommer, Receptionist Sharon Stubbs, Receptionist Craig Buhman, Maintenance Worker III Dan Swenson, Maintenance Worker I Brad Mowrey, Video Specialist 637 Volunteers! “The Center is a public service that has greatly enhanced my retirement experience. With my modest contribution I am voting with my dollars to supplement their funding to provide for scholarships and for their future.” Bonnie Love Packet Pg. 18 B.1.b Marketing and Fundraising Environmental Study Report September 8, 2015 M. Linda Wastyn, Ph.D. President, Wastyn & Associates Background and Executive Summary In February 2014, the Iowa City City Council appointed an Ad Hoc Senior Services Committee to evaluate the current vision, mission and programming of The Center with input from center staff and members of the public as well as a review of existing reports and related documents concerning The Center. This Ad Hoc Committee’s appointment came from the city’s concerns about declining city revenue as a result property tax reform and a trend of declining federal assistance. Rather than find themselves in a situation where the city cannot fund The Center or have to make difficult funding decisions, they proactively sought input on ways to help The Center succeed in this new fiscal reality. As a result of this evaluation, the city asked The Center to develop and implement a plan to increase the percentage of revenue it generates. Currently the city provides approximately 75% of The Center’s $900,000 operating budget with Center revenue (membership fees, rentals, and raised income) comprising the balance. Contributed revenue comes from the earnings from an endowed fund held by the Community Foundation of Johnson County of approximately $700,000 that generates $30,000 in revenue annually and in philanthropy contributions that vary each year with the largest annual amount totaling $37,000. To achieve this goal, The Center identified two main avenues for meeting this revenue target: increased memberships and increased philanthropy support. Toward that end, they hired Wastyn & Associates to (1) conduct a study of its members to gauge their interest in contributing toward The Center beyond their membership; and (2) identify areas of pride for members that could provide the foundation for a future marketing plan. This report provides the data to support each of these goals. Wastyn & Associates will use these data to develop and help The Center implement a strategic fundraising plan beginning this fall. This study progressed through two separate stages to collect the data reported here. First, a series of eight focus groups conducted at the end of May 2015 engaged 73 individuals with different relationships with The Center that ranged from highly engaged (donors, volunteers, leadership) to disengaged (former members, non-members). Focus groups asked open-ended questions designed to learn about participants’ perceptions of The Center’s strengths and areas for improvement. A follow-up survey – distributed via email (Survey Monkey), The Center’s website, and hard copies mailed to individual’s homes and left at The Center – sought to confirm the focus groups’ findings from a larger audience. With 1,121 survey respondents, great confidence exists in the reliability of the survey data. The typical survey respondent has the following characteristics: female (74.5%), white (96.6%), retired (71.8%), with a graduate or professional degree (47.2%), married or partnered (56.4%), 65-74 years old (44.2%), living with one other person (54.5%) in Iowa City (75.3%), and with an annual household income between $50,000 and $74,999 annually (22.7%). Most Packet Pg. 19 B.1.b (63.1%) are current Center members and have been from 1 to 5 years (48.2%). They drive themselves (76.1%) from 1 to 5 miles (73.5%) to reach The Center. Together, these two methods gathered data to answer three major questions: (1) How can The Center better market itself to attract more members? (2) Can The Center raise membership fees without having a deleterious effect on membership numbers and, if so, by how much? (3) Does support exist for members (and others) to make philanthropic contributions to The Center in addition to their membership fees? If so, what kinds of arguments will resonate with them as part of a case for support? These results indicate that most people initially learned of The Center through a personal contact or visit with a friend and rely on word of mouth as the second most common source of information about local events (after the Iowa City Press Citizen), pointing to the need for marketing strategies to harness the power of personal connections. Overall, results and focus group comments point to a very committed constituent who highly value The Center and its programs. The members become the best ambassadors for The Center as this finding supports. Some focus group participants made suggestions along these lines, such as a “bring a friend for free” promotion as a way to introduce others to The Center. Even more than word of mouth, most respondents learned of current events in the Iowa City Press Citizen which becomes another important avenue for marketing. They mostly learn about The Center’s events in the program guide either mailed to their home or left in a public place. While many mentioned the complicated nature of the information in the program guide, they still relied on it to know what programs The Center offered. One-time courses most often drew individuals to become members of The Center followed by exercise classes and equipment and one-time lectures. Interestingly, lectures ranked higher in importance than exercise classes and equipment but fell to the bottom of the reasons when forced to choose the one thing convinced them to become a member. While they likely enjoy the lectures (and some in the focus groups indicated they prefer lectures to classes because of the more limited time commitment), they could attend a lecture without becoming a member. The longer time commitment encouraged the membership. When asked how The Center made them feel or changed their lives, “staying active” and “mental and intellectual stimulation” topped the list with the latter as the most important single reason they joined. Those who do not join The Center or drop their membership find themselves too busy to add another activity into their busy schedule. Parking issues ranked as the second (through fourth) most chosen reason for not joining or renewing their membership, although when forced to choose the single most important reason for not joining, parking fell to near the bottom. The words that rose to the top of the list as accurate descriptors of The Center included “educational,” “quality,” “open to all seniors,” “safe,” “active,” “clean,” “helpful,” and “seniors helping seniors.” When we look at the importance people ascribe to these same words, we see a different order but general agreement that those at the top of the list belong at the top of the list and those at the bottom of the list belong at the bottom of the list. “Open to all seniors” topped Packet Pg. 20 B.1.b the list followed by “safe,” “welcoming,” “helpful,” “friendly,” “quality,” “simulating,” “educational,” “clean” and “active.” No statistically-significant differences emerged based on membership status (members, former members, and non-members), age, income, education, or place of residence on any of these findings. All respondents overwhelmingly believe that they received more or much more value for their membership than they pay. More than 60% indicate a willingness to spend between $5 and $20 more per person per year for their membership followed by a large number willing to invest between $21 and $40 more per person per year for their membership. Given the structure of this questions and the nature of this type of question, likely The Center could increase annual membership by approximately $30/person without a negative impact on the number of members. Interestingly, no difference emerged on the willingness to pay more for memberships based on respondents’ income level. The other avenue for revenue comes in philanthropy support. An overwhelming 63% of members who responded to this question indicated a willingness to make a gift in support of The Center. Most would make a gift to whatever The Center identifies as its greatest need. Allowing The Center to continue its good work and providing this services for future generations topped the list of reasons they would make a gift. Self-reported income indicates that a number of respondents have sufficient revenue to make a major gift to The Center. Equally important, nearly 100 individuals said they would join a development committee and volunteer to help The Center staff raise this money. People who reported lower incomes indicated a slightly higher willingness to volunteer than those with higher incomes, perhaps wanting to make a difference at The Center in the way they best could. Study Process This study proceeded through two steps. The first conducted eight focus groups that attracted 73 individuals and asked open-ended questions designed to gather broad opinions regarding The Center’s strengths and weaknesses. A copy of the focus group questions appears in Appendix A. Held the last two weeks of May, Table 1 outlines the groups included in each focus group and the number of attendees at each. N Constituent Group N Members 8 Volunteers 14 Volunteer leaders 10 Service organizations 6 Staff Lapsed/prospective members Government officials 7 7 Donors 15 6 Packet Pg. 21 B.1.b At the conclusion of the audio-recorded and transcribed focus groups – led by Linda Wastyn of Wastyn & Associates, survey tested the assumptions and ideas generated by the focus group participants with a larger audience. The survey contained 32 closed-ended questions that asked respondents their perceptions of The Center, how they learned about The Center, how they get information in general, and their willingness to both pay more for their membership and make a philanthropic contribution to The Center in addition to their membership. A copy of the survey appears in Appendix B. Question logic imbedded into the on-line versions (website and email) allowed respondents to skip questions that did not pertain to them based on previous answers. Hardcopies of the surveys did not have this option. Survey distribution occurred three ways: an email directly to all individuals for whom The Center had a valid email address (using Survey Monkey), a link on The Center’s website and Facebook page, and a hardcopy mailed to members and nonmembers in The Center’s service area. All totaled, respondents returned 1,121 valid surveys through the following channels: Survey Vehicle N Email (Survey 738 Monkey) Website 135 Hard copy 249 We could not use a handful of returned hardcopy surveys due to incomplete data (missing demographics). Even with those excluded, the strong response rate signals very strong confidence in the data, results, and conclusions drawn. For example, through Survey Monkey, we sent 1,832 invitations to respond to the survey (with three follow-up reminders). Of these, 150 bounced for a total of 1,682 individuals who could potentially receive the email. Of these, 1,191 (71%) opened the email and 738 (44%) completed the survey, an unheard of responses rate! For this type of survey, organizations consider a response rate of 5-10% a success. The survey provided an opportunity for individuals to enter a drawing for one of two gift certificates in appreciation for their time. Just less than half (N=594) included their name for consideration of these gifts. Packet Pg. 22 B.1.c Recommendations Involving the Senior Center Fee Structure and Cost Recovery Goal for the Operational Budget Submitted by Members of Committee A Jason Chen; Cheryll Clamon; Beth Clopton; Mary Dusterhoft; Ed Flaherty; Ken Gamb; Mark Holbrook; Shirley Lindell; Bonnie Love; Tom Schulein; Gary Schwartz; Bob Wiley Prepared by: Linda Kopping, Senior Center Coordinator Primary Staff Advisor Approved by the Senior Center Commission October 15, 2015 1 Packet Pg. 23 B.1.c Introduction One opportunity for improvement noted in the Ad Hoc Senior Services Committee Report to the City Council was for The Center to “review…fees and other ways to assist in the funding of the Center.” Committee A, a group of active Center participants and volunteers living in Iowa City and other areas of Johnson County, was created to carry out the review identified by the Ad Hoc Senior Services Committee. Members of Committee A included: Jason Chen; Cheryll Clamon; Beth Clopton; Mary Dusterhoft; Ed Flaherty; Ken Gamb; Mark Holbrook; Shirley Lindell; Bonnie Love; Tom Schulein; Gary Schwartz; Bob Wiley. Committee A was asked to focus on two goals. One, to recommend an operational budget cost recovery percentage for the Senior Center to use as a goal when budgeting and fundraising. The second was to review all participant and user fees assessed by The Center and make recommendations for change when appropriate. The Committee began working in early June 2015 and finalized its recommendations in September 2015. The initial actions of the Committee were to review The Center’s budget expenses and revenue streams, operating indicators, mission, goals, and value statements. City Council goals were also reviewed as well as the Council’s commitment to inclusivity and sustainability. The probable impact on City funding caused by changes in state tax laws was discussed. Finally, cost recovery for senior programming in other areas of the state and country was considered. Cost Recovery To help determine their recommendation for cost recovery, Committee A used the Cost Recovery Pyramid Model to provide them with rationale and a framework to accomplish their goal. The Cost Recovery Pyramid was developed in 1990 and refined by GreenPlay LLC in early 2000. Since then it has been used in many recreational facilities (including Iowa City’s Recreation Department) to help determine cost recovery goals. The Cost Recovery Pyramid has five levels; each representing a different proportion of community and individual benefit or involvement. The fee for service is set to recover a higher percentage of cost as the level of individual benefit increases as compared to the level of community involvement/benefit. See Appendix 1. The Center’s operational budget was reviewed and each line item was place in one of five (5) operational or program categories intended to reflect the level of personal verses community involvement or benefit. The five categories identified, presented from highest to lowest in terms of community benefit, are Facility, Operations, Volunteer/Service, Programming, and Sales. (A detailed breakdown of which line items are included in each level/category is included in Appendix 2.) Table 1 presents the five categories in the context of the Cost Recovery Pyramid and includes the Committee’s recommended level of cost recovery for each level. 2 Packet Pg. 24 B.1.c TABLE 1 COST RECOVERY PYRAMID Pyramid Level Level of Community Benefit Budget Category Recommended Cost Reimbursement Level for Level/Budget Category Level 1 (largest): Mostly community benefit Facility 0% Level 2: Considerable community benefits Operations 30% Level 3: Balanced individual/community benefit Volunteer/Service 40% Level 4: Considerable individual benefit Programming 70% Level 5 (Smallest): Mostly individual benefit Sales 125% To determine the overall cost recovery goal, Committee A used total dollar amounts from all budget line items in each category and calculated the cost recovery percentage of that amount. For instance, Level 4, Programming, has a total revised FY15 budget amount of $140,554. Seventy percent (70%) of this amount, or the recommended amount for cost recovery, is $98,387. The cost recovery dollar amount was determined for each category. The five values were added and it was determined that this total amount was equivalent to 32% of the operational budget. Following considerable discussion, the committee made the following recommendation: As an initial goal, The Center should increase its cost recovery goal by 2.5% annually up to 35% This value was endorsed for the following reasons: 1. Using the Cost Recovery Pyramid provided a rational and tested cost recovery model that has been used elsewhere, including Iowa City Parks and Recreation. 2. Approximately 10% of The Center’s members are on low-income scholarships--$10,000 of scholarship support was provided in FY15. Literature on fees indicates that it is best to keep costs low and not intimidate people with high fees. Higher fees would work against inclusivity. 3. The Center has limited income generating options and while 35% cost reimbursement is modest, it is realistic. It is a good place to start. 4. The Center is limited by services that take up space and do not generate income. For instance the VNA, SHIIP, Honoring Your Wishes, AARP Tax services, legal counseling, congregate meals, and non-profit groups. These are valuable community services older adults and other community members have come to rely upon them, but they do not generate revenue. 3 Packet Pg. 25 B.1.c 5. Most of our programs and classes are led by volunteers and therefore offered at no cost. This is consistent with The Center’s mission to offer programs that promote wellness, social interaction, community engagement, and intellectual growth. 6. Placing a small registration fee on all classes is not cost effective when staff time and the software’s fees are factored into the process. Further, it would create an unmanageable workload on the short-staffed front desk employees. 7. The Center’s participant base is well defined and as a result it has a smaller pool of potential donors. 8. When the 35% cost reimbursement goal is attained, the cost reimbursement amount will be reevaluated and an increase in the amount considered. Fees Membership Fee Recommendations TABLE 2 MEMBERSHIP FEE RECOMMENDATIONS Recommended Fee Single/Each Additional Family Type of Membership Member Percent Increase Single/Each Additional Family Member Iowa City Resident $40/$25 21%/25% Non City Resident $75/$45 25%/25% Out of County Resident Membership classification eliminated The rational for this recommendation is largely focused on issues related to income and a desire to make sure The Center remains available to all members of the community. Committee members expressed concerned that higher fees may keep lower income people from considering participation in Center programs and services and noted the reluctance of some low-income people to request financial assistance. Further, they supported the idea that it is better to price memberships at a level where they are available to all, rather than set it at a price that puts it out of the reach of people who would benefit from the services provided. In addition to income factors, committee members were concerned about raising membership fees so high that The Center was “priced out of the market.” It was also suggested that people who are in a position to pay higher membership fees should be encouraged to make a contribution when renewing their memberships. Out of county resident membership fees were eliminated for two reasons. Currently there are approximately sixteen members who reside outside of Johnson County. It was determined that the work involved with tracking fees and memberships associated with this category was not commensurate with the staff time involved accomplishing these tasks. Further, with a smaller fee out of county participation is likely to increase and ultimately increase membership fee revenue. Membership cards are computerized access cards that provide access to specific areas of the building such as the computer lab and fitness rooms. These cards cost $3.48 each. To this point, The 4 Packet Pg. 26 B.1.c Center has never charged a fee for replacing a lost card. Committee A recommends that a membership card replacement fee be implemented for both regular and scholarship members costing $10 and $3 respectively. Current membership fees generated $53,811 in fiscal year 2015. It is estimated that this increase would generate an additional $8,760 in revenue annually assuming there are no changes in membership numbers, family memberships, scholarship participation, or place of residence. Classroom Rentals Given the exceptionally low rate of rental usage, Committee members recommend leaving room rental rates for rooms 202, 205, 208, and G13 unchanged for non-profit groups; removing room 211 from the list of available rental rooms due to the potential for damage to the contents of the room; and adding room 209 as an additional room rental. Committee members are recommending offering rental availability of the same spaces to forprofit organizations with the caveat that all sales of materials and services on site are prohibited. They are further recommending that rental fees for individuals and for-profit groups be double the rates of non-profit groups. This is consistent with the Iowa City Parks and Recreation Department which offers non-profits a 50% discount on all rentals. The decision to open rentals to for-profit organizations was based upon the belief that it would increase rentals and therefore rental income. Another recommendation put forth by the Committee is to limit classroom rentals to times when staff or volunteer building attendants are in the facility. RECOMMENDED NON-PROFIT ROOM RENTAL FEES AND AVAILABILITY Class Room Availability Fee: Hourly Security Deposit 202, 205,208, 209 Day: Free None M - F; 8 AM to 5 PM G13 Weekend/Evening: M – Tu; 5 PM to 7 PM W – F; 5 PM to 9 PM S –Su; 8 AM to 5 PM $20/hr Day: M - F; 8 AM to 5 PM Free Weekend/Evening: M – Tu; 5 PM to 7 PM W – F; 5 to 9 PM S –Su; 8 AM to 5 PM $30/hr $75 without refreshment; $125 with refreshments or AV use None $125; No refreshments allowed; $175 with AV use beyond what is available in room 5 Packet Pg. 27 B.1.c RECOMMENDED INDIVIDUAL AND FOR-PROFIT ROOM RENTAL FEES AND AVAILABILITY Class Room Availability Fee: Hourly Security Deposit 202, 205, 208, Day: $40/hr $75 without refreshment; and 209 M - F; 8 AM to 5 PM $125 with refreshment or AV use Weekend/Evening: M – Tu; 5 PM to 7 PM W – F; 5 PM to 9 PM S –Su; 8 AM to 5 PM G13 Day: $60/hr M - F; 8 AM to 5 PM Weekend/Evening: M – Tu; 5 PM to 7 PM W – F; 5 PM to 9 PM S –Su; 8 AM to 5 PM $125; No Refreshments Allowed; $175 with AV use beyond what is available in room Assembly Room Rental Committee A members extensively reviewed and discussed rental possibilities for the Assembly Room and kitchen area. After touring the area, discussing rental and other use possibilities, and meeting and discussing needed room/facility enhancements with staff and a representative from one of the event managers from the company that works for Iowa City Parks and Recreation, Committee members recommend the following: With assistance from the City’s Engineering Department, Center staff should engage a consultant who will develop plans to upgrading the kitchen, Assembly Room, and lobby to make them more efficient, useable, and renter friendly. Committee members agreed with the event management company representative who felt the historic nature of the facility, its downtown location, attractive interior, audiovisual capabilities, convenient parking, and adjacent kitchen space all had a lot of potential for making the space an excellent rental possibility, even if only available on weekends. They believe an initial investment in necessary improvements would generate significant revenue in the long run. Further, the modest kitchen modifications required would support participant programs throughout the week and provide much needed storage for programs, services, and necessary rental materials. A second recommendation is to have an outside management company oversee all weekend rentals of the Assembly Room, kitchen, and lobby to avoid unmanageable staff workloads. 6 Packet Pg. 28 B.1.c Discounted Parking Program Fees Since increasing the fee and introducing new parking options for discounted parking program a couple of years ago, the program has been essentially self-sustaining. Sales of annual permits ($100/year); semiannual permits ($50)/year) and hourly parking passes ($10/20 hours) generated $21,640 in FY15 with an actual cost of $22,000. Committee A members agreed that the discounted parking program was run primarily for the benefit of the participants of the program and would fall into level 5 of the Cost Recovery Pyramid. With a cost recovery goal of 125%, some changes to the fee structure of the program would be appropriate. Rather than increase the $100 annual fee, Committee members recommend increasing the cost of semi-annual permits and hourly parking passes to cover the additional staff time, handling, and processing fees required to maintain these two options. Their recommendation is to increase the cost of semiannual permits to $60 each and hourly parking tickets to $15/20 hours. Replacement costs for lost parking permits would continue at $10 per lost permit. Class Fees Independent contractors who teach at The Center pay 25% of their gross revenue to The Center as compensation for the use of space and equipment. This reimbursement level is set by contract and there is no recommendation for change. Classroom material costs set by The Center are typically established to cover the expense of significant amounts of copying done in conjunction with a particular class. Committee members recommend increasing the minimum charge for class copying costs from the current $5 to $10. Fees for other materials that may be used in a class should be established by staff on a case-by-case basis. As in the past, all material costs set by The Center shall be waived for participants in the lowincome scholarship program. Coffee Coffee has been a longstanding offering at The Center. The current charge is $0.25/cup is paid on an honor system. The actual cost of a cup of coffee, including the cup, creamer, sugar, cup holder, and the like is $0.57/cup. The Committee members agreed that the price of coffee needs to increase. Their first option however was to explore the acquiring of a coffee vending machine that would be installed on the ground floor. Staff was asked to try coffee available at the ICPL and evaluate it for quality. Benefits for this approach included a variety of beverage options and an annual vendor fee that would generate a small amount of revenue. If the vending machine does not succeed, the price of coffee should be increased to $0.75 per cup. Public Copying Charge Committee members recommend increasing the current copying charge of $0.15/single-sided page to $0.25/single-sided page. The intent of this increase is to discourage the use of Senior Center copying services as they consume staff time and prevent the receptionists from carrying out normal work responsibilities. 7 Packet Pg. 29 B.1.c Locker Rentals The Center offers members and participants a number of on-site lockers for rent. The current rental fee is $4/month and there is no replacement charge for lost keys or locks that are provided by The Center. Committee members recommend a monthly rental fee of $5 and a $10 fee for a lost key or replacement lock. Miscellaneous Services The Center is involved with a number of other fee based services that are more specialized in nature. Committee members felt that any changes to these fees should be made by the involved coordinator or volunteer group. This group of fees included: Service Area Current Fee Commission on Sale of Art 25% Commission on all Sales Quilting Fees $0.025/sq. in. Other Fees May Apply Quilt Raffle Tickets $1/Ticket or $5/6 Tickets SCTV Dubs $10/Disc SCTV Transfers 1 Disc (up to 2 hours of footage) = $15/unit • 2-5 Discs (from 2-10 hours of footage) = $13/unit • 6-10 Discs (from 10-20 hours of footage) = $11/unit • 11+ Discs (20+ hours of footage) = $10/unit • Additional copies of transferred discs may be ordered for $10/unit Conclusion A comprehensive summary of all the recommended fee changes appears on the remaining pages of this report. While there are many unknowns that have not been factored in the overall calculation, such as earned revenue from lobby coffee and room rental, the current estimated increase in revenue that would result from these changes is over $19,500 annually. 8 Packet Pg. 30 B.1.c Summary of Fee Recommendations Committee A, Senior Center September 2015 Approved by Senior Center Commission October 15, 2015 Fee Description Current Recommended Percent Change Current Revenue Projected Revenue $198,894** + $59,224 (Johnson Co. Grant) ($258,118) 27% Increase 2.5% annually up to 35% 2.5% $164,116 + $59,224 (Johnson Co. Grant) ($223,340) $33/$20 $40/$25 21%/25% $35,178 $42,865 ( $7,687) $60/$36 $75/$45 25%/25% $14,544 $18,175 ( $3,631) $10 $10 0% $1,530 $1,530 (NC) ---- $10/$3 Lobby Coffee $0.25 donation $0.50 donation --- Minimum Class Fee For Materials Provided By Senior Center $5 $10 100% Total Operational Budget Cost Recovery Annual Membership Single/Family, Iowa City Resident N=1,183 $Annual Membership Single/Family, Non-Iowa City Resident N=264 Annual LowIncome Scholarships Provided Without Regard to Place of Residence N=153 Standard and Low-Income Scholarship Membership Card Replacement Fee Unknown Unknown FY15 = 4327 $8654 ( $4,327) 9 Packet Pg. 31 B.1.c Fee Description Current Recommended Percent Change Current Revenue Projected Revenue Annual Parking Permits $100/year $100/year 0% FY15 = $8100 $8100 (NC) Semiannual Parking Permits $50/6 months $60/6 months 20% FY15= $9250 $11,100 ( $1,850) Hourly Parking Tickets $10/20 hours $15/20 hours 50% FY15=$3420 $5130 ( $1,710) $10 $10 0% FY15=$110 $110 (NC) $10/year $10/year 0% FY15=$380 $380 (NC) $0.15/singlesided copy $0.25/single sided copy 66% $20/hr with deposit of $75 without refreshment; $125 with refreshments or AV use No Change 0% Not Available $40/hr with deposit of $75 without refreshment; $125 with refreshments or AV use --- $30 with deposit of $125; $175 with AV use beyond what is available in room. No refreshments allowed. No Change 0% Parking Permit Replacement Fee Low Income Scholarship Parking Permits Personal Copying Fees Non-Profit Rental of Rooms 202, 205, 208, 209 during Weekend and Evening Hours When Staffing is Available Individual and For-Profit Rental of Rooms 202, 205, 208, 209 during Weekend and Evening Hours When Staffing is Available Non-Profit Rental of Room G13 during Weekend and Evening Hours When Staffing is Available Unknown FY15=$180 Unknown Unknown FY15=$0 Unknown 10 Packet Pg. 32 B.1.c Fee Description Current Recommended Individual and For-Profit Rental of Room G13 during Weekend and Evening Hours When Staffing is Available Percent Change Current Revenue Projected Revenue Not Available $60/hr with deposit of $125; $175 with AV use beyond what is available in room. No refreshments allowed. --- Rental of Assembly Room, Lobby and Kitchen Space $40/hr with deposit of $200 without refreshment; $300 with refreshments or AV use Develop plans to implement an income generating rental program for the area using an outside management company to schedule and oversee events. TBD FY15=$560 Unknown Locker Rental $4/month $5/month 25% FY15= $1572 $1965 ( $393) Replacement Locks and Keys No Charge $10/lock and key set $10/key alone --- Unknown Total New Revenue Projection: Unknown $19,598* **Projected cost recovery amounts are based upon FY16 budget projections. This is the amount that will need to be raised if the FY16 budget expenses occur exactly as planned and cost recovery increases to 29.5%. 11 Packet Pg. 33 B.1.d Table 1 General Demographic Breakdown of Senior Center Membership Based on Iowa City or Johnson County Residence Iowa City Non-Johnson County Johnson County (non-Iowa City) Total: 80.8% 1.9% 17.3% 1280 30 274 1584 Table 2 Breakdown of Non Iowa City, Johnson County Residents by Place of Residence Coralville Hills Lone Tree North Liberty Oxford Solon Tiffin Unincorporated University Heights 39.1% 1.1% 0.7% 3.3% 0.4% 4.0% 2.9% 40.9% 7.7% 107 3 2 9 1 11 8 112 21 274 Packet Pg. 34 C.1.a SEATS is here so people can live more independently through out Johnson County Packet Pg. 35 C.1.a Transportation/Fleet Director Confidential Secretary Billing Supervisor Full-time Dispatch /Schedulers Fleet Mechanic Operations Supervisor Maintenance Training Coordinator (1) (2) Full-time drivers (16) Part-time drivers (3) Casual Drivers (29) Packet Pg. 36 C.1.a Packet Pg. 37 Solar panels were also installed so the facility can be equipped with a sustainable and renewable energy C.1.a Packet Pg. 38 C.1.a Johnson County SEATS thinking green! Johnson County SEATS continues to try and find ways to improve our para-transit service. Pictured above is one of four new vehicles purchased by Iowa City. Having twenty Packet Pg. 39 seven vehicles currently helps us run more efficiently. C.1.a Packet Pg. 40 SEATS received 54 negative C.1.a customer comments or .041% out of the trips taken (132,389 ) in FY15 and twenty customers who called in or sent a card thanking us. Packet Pg. 41 C.1.a The budget is looking good through January 2016 for fiscal year 2016. Our expenditures are at 52% and our Revenue is at 68%. Packet Pg. 42 1. 2. 3. 4. Papervision is being used Fleet mechanic hired Repairs and services done 88 different times on SEATS vehicles in house since July 22, 2015. Fleet has also worked on: 2 Ambulances 1 Auditor truck EMA trailer & generator 1 Medical Examiner truck 1 Public Health car 37 Sheriff vehicles with 56 different repairs C.1.a Packet Pg. 43 5. 6. 7. 40 years of service contracting with East Central Iowa Council of Governments Tablets installed and operating for eight of the SEATS 27 vehicles In FY12 Johnson County subsidized SEATS for $854,388.31 the subsidy has dropped each year since to being only $396,192.00 in FY15. C.1.a Packet Pg. 44 8. 9. 10. 11. 12. 13. Installing arrows on ECICOG C.1.a vehicle’s lug nuts has helped us spot any lose ones that have lead to damages and even the wheel coming off. Staff attend four meetings a year to get recertified in CPR & First Aid, Hazardous material training, Defensive driving, Blood borne Pathogens, Drug Free work place, discuss how to drive green , and diversity training through Johnson County -Met with the following departments about fleet: Ambulance, Auditors, County Assessor, Emergency Management, Medical Examiner, Physical Plant, Planning Development & Sustainability, Public Health, SEATS, and the Sheriff’s Office. -Working on a fleet policy with Pat Harney, Greg Parker, Steve Dolezal, Gary Kramer, and John Hannaford. -Working with Green Team on purchasing a fuel efficient shared vehicle. -Went through FTA triennial review with Coralville Transit Packet Pg. 45 C.1.a Space & Equipment Operationally the SEATS garage would work well for fleet repairs, but there is limited space for the future. We will need a vehicle lift which would fit and more tires and other equipment as it grows. Packet Pg. 46 C.1.a Packet Pg. 47 Johnson County SEATS provided: • 132,389 trips in FY15 (562 less than we did in FY14) • SEATS was $3.52 less cost per hour to operate in FY15 at $55.92 than it was in FY14 when it cost $59.44 per hour • Our deadhead miles dropped by 12,008 miles going from 97,278 miles in FY14 to 85,270 miles in FY15 C.1.a Packet Pg. 48 The cost to provide a SEATS trip in FY15 was $18.32 C.1.a Packet Pg. 49 C.1.a Percentage of trips by Agency Packet Pg. 50 C.1.a System Fleet Replacement Needs We have the oldest fleet of SEATS vehicles since before 2000. But so does other transits in the State of Iowa. The red indicates vehicles past there useful life expectancy for different transit agencies in Iowa. Packet Pg. 51 C.1.a In the calendar year of 2015 SEATS had 17 employees leave employment two of those were full-time drivers the other 15 were casual drivers. To fill those positions and to hire other openings like for part-time and full-time openings SEATS staff conducted 62 interviews in 2015 SEATS casual drivers average 15.5 hours a week where a full time driver covers 2.58 casual driver positions. Packet Pg. 52 C.1.a By finalizing contracts with Medicaid transportation subcontractors. Established a shared pool of vehicles Lower cost of county vehicle repairs and yet provide us with a more reliable fleet Have a work management software system that works with the County’s financial software Packet Pg. 53 C.1.a Provides service through out all of Johnson County. By providing service to the general population in rural areas. And by providing American Disability Act paratransit service wherever a fixed route service is offered in Johnson County. Packet Pg. 54 C.1.a SEATS Rural Coralville Pathways Iowa City Packet Pg. 55 SEATS Department is located with Secondary Roads at 4810 Melrose Ave. C.1.a For Reservations Call (319) 339-6125 Packet Pg. 56 C.1.a For same day cancels or request call dispatch at (319) 339-6127 Packet Pg. 57 C.1.a How many Green accomplishments were mentioned in this presentation? Hint: Go to http://www.treehugger.com/culture/your-carbon-footprint-calculating-reducing-and-offsetting-your-impact.html For your carbon footprint Packet Pg. 58