Medi-Clinic Dubai Healthcare Case Study

Winscribe Dictation Case Study: Healthcare Industry
Leading Dubai Hospital Group Improves Overall
Productivity with Winscribe Dictation
An industry leading digital dictation solution, expertly implemented by local
Winscribe sales partner CCMENA, has resulted in improved patient turnaround
times and significant efficiency gains for two of Dubai’s leading hospitals.
The Customer
EHL Management Services (http://www.ehl.ae) operates ten of the UAE’s most
prestigious healthcare facilities including Welcare Hospital, The City Hospital and
eight successful private clinics in Dubai.
As part of an established international group, EHL is the Middle Eastern regional arm
of the Medi-Clinic Corporation, which also owns the largest private hospital group
in Switzerland: Hirslanden AG with 14 hospitals, as well as 53 private hospitals
in Southern Africa known as Medi-Clinic Southern Africa. In total EHL owns and
manages 77 hospitals and clinics worldwide.
With its substantial history across each of these three platforms (Southern Africa,
Switzerland and the Middle East) EHL has access to a wealth of combined expertise
and the shared knowledge of internationally qualified medical experts, positioning
The City and Welcare Hospitals at the cutting edge of global medical practice.
The Hospitals
The City Hospital
Welcare Hospital
The City Hospital is a modern, fully
equipped, multi-disciplinary hospital
delivering
world-class
healthcare
services.
Welcare Hospital is one of the UAE’s
leading private hospitals, delivering
international calibre multi-specialty
healthcare in a caring and friendly
environment.
Located in Dubai Healthcare City, the 210bed premium facility offers specialized
treatment in cardiology, radiology,
gynaecology, trauma, endocrinology,
ENT, physiotherapy and rehabilitation,
ophthalmology and pathology, ensuring
every patient receives the highest
available standard of care from leading
medical professionals.
The 126-bed facility in Dubai provides
expertise in more than 14 specializations,
including
cardiology,
oncology,
maternity, urology, endocrinology,
nephrology, gastroenterology and
pulmonology.
A bout C C ME NA
Converged Communications MENA
have over 10 years of experience in
supplying the Middle Eastern and North
African markets with state of the art
communication technology solutions.
Their focus is on delivering projects
that provide a significant competitive
advantage to its customers by improving
productivity processes - which makes
them an ideal partner for Winscribe.
“EHL is very pleased with
CCMENA’s rapid implementation
of the new dictation system
at both of our hospitals. The
transcription of medical records
is of critical importance to our
daily operations and not only
requires a quick turnaround, but
also the highest levels of accuracy
and maximum data safety. “
Said Mukesh Jain
IT Systems Manager for EHL
Management Services
Winscribe Dictation Case Study: Healthcare Industry
Customer Challenge
The City and Welcare Hospitals had
previously employed a system requiring
their doctors to directly enter information
into the Hospital Information System (HIS),
or create dictations for transcription onto
an analogue tape system. The tapes and
files were then periodically collected for
the medical records department.
They required an established dictation
system from a reputed company that would
automate this process and also support
two hospitals working on one integrated
solution.
The system needed be able to support two
independent medical records departments
and also allow for the hospitals to
share resources across both sites where
necessary.
The doctors needed to be able to send
dictations in real time and to track
exactly what was happening with those
recordings, with the added assurance that
the recordings were secure and that they
were not going to go missing.
Consultation and Installation
After seeing several different vendors‘
solutions, and going through a lengthy
consultation period, CCMENA were
selected to deliver the industry leading
Winscribe Digital Dictation System into
both hospitals.
• Implementation and testing of two
separate workflows for the two hospitals
This solution was selected as it could be
tailored to the unique characteristics
of each hospital and still be on a single
platform.
• Technical Support Staff Training
The Winscribe installation that was
implemented for The City and Welcare
Hospitals involved the following:
• Delivery of a Train The Trainer course,
so that the hospitals are able train new
starters on the system
• Consultation with both of the hospitals
Doctors, Medical Records Department and
IT staff to decide on the final configuration
and solution
• Onsite Go Live support for both hospitals
• Installation and configuration of a
central Winscribe server
• Installation of Client PC’s in Medical
Records Department, the clinic rooms and
wards
B ENEF I TS
• Improved document
turnaround time
• Doctors can see more
patients due to timesavings
• Reduced cost as two
hospitals share one system
• Greater visibility of work
through Winscribe’s
performance and data
reporting tools
• Improved staffing flexibilty
• Easily expandable to keep
up with future needs
• Ongoing, highest quality
support with CCMENA as a
reputable local partner
• Training of 150+ Doctors and the
Medical Records Department
“The implementation for both
hospitals went very smoothly
and from the initial server
installation to the final go
live day, it only took 6 weeks”
• An ongoing technical support package
Jason Snelling
Product Manager CCMENA
Winscribe Dictation Case Study: Healthcare Industry
The Solution
The solution consists of a centralized
Winscribe Server installation, being used
in two geographically separate hospitals
by around 250 doctors who are being
supported by 10 transcriptionists in two
separate Medical Records Departments.
The two hospitals have very different
workflows from each other. At The
City Hospital, doctors dictate from the
clinic rooms and wards. The dictations
then go straight to the Medical
Records Department, where a team of
transcriptionists transcribe directly into
the Hospital Information System.
At Welcare Hospital on the other hand,
dictations are received from the clinic
rooms and wards by the Medical Records
department for transcription. However
they are being transcribed into Word
documents that are then being sent
back to the doctors via Winscribe for
verification and corrections.
The primary input for the doctors in
both hospitals is via Philips Speech
Mike Pros connected to computers in
the clinic rooms that are running the
Winscribe Author Application. The Philips
Speech Mike pro is an industry leading
microphone with noise cancellation,
recording function buttons and a built-in
track ball mouse, allowing full operation
of not only the Winscribe application, but
the whole computer without the need to
put down the microphone.
The Results
The implementation of the Winscribe system made a great improvement to the
dictation and transcription process of both hospitals.
The doctors are able to dictate and send the recordings for transcription in real time.
This has led to a significant reduction in turnaround time and reduction in the amount
of time that doctors have to spend on creating reports. Furthermore, the Medical
Records Department are now receiving consistent high quality recordings from the
doctors that can be easily tracked and audited.
The benefits for the two hospitals include the following:
-
One dictation system servicing both hospitals
The ability to use transcription resources from both hospitals where necessary
Faster turnaround of patient’s reports
The Medical Records Departments are able to process more reports utilising the same transcription resource
The doctors are spending less time creating and correcting reports, which alloes them to see more patients
The hospital is able to monitor exactly what is happening with the dictated reports utilising the Winscribe performance and data reporting tools
The system can easily be customised and expanded to meet the hospitals future needs.
The hospitals have a service level agreement with a highly reputable local company
[email protected]
www.winscribe.com
Winscribe is a registered trademark of
Winscribe Inc. All other trademarks are
the property of their respective owners.
Secondary input is via the Philips DPM
9600 portable Digital Recorders, which
are distributed around the wards.
These recorders are programmed to the
individual doctor as they come to the
ward, and allow the doctors to dictate as
they are making their ward rounds. After
the doctors have completed their rounds
the portable recorder is plugged into a
docking station and the recordings are
downloaded and sent to the respective
medical records department for
transcription.
The solution was deployed in October
2010, and took only 6 weeks to deliver
from start to finish.
“CCMENA
delivered
the
Winscribe solution to our exact
requirements and the result is
an efficient system which sees
our most up-to-date patient
information converted to text
format and made easily accessible
to our medical records team.
It has resulted in freeing up of
our doctors’ time, allowing them
to accommodate more patients,
which is beneficial to our
business. We highly recommend
CCMENA, not only on the basis
of this well executed project, but
also for their ongoing delivery
of quality support services. ”
Said Mukesh Jain
IT Systems Manager
EHL Management Services