keynote - Cindy Solomon

Transcription

keynote
programs
2016
Reserve your event date today! 315.806.0952 | [email protected]
Copyright ©2016 Cindy Solomon & Associates. All Rights Reserved
Keynote
Programs
2016
READY TO TRANSFORM
YOUR AUDIENCE?
Cindy Solomon’s laser-sharp wit, compelling stories,
and keen business insights have supercharged
organizations and boosted the careers of more
than 80,000 people around the world. Now you
can get in on the action, too!
What You’ll Find Inside
Keynote Quick Guide...3
Keynote Programs........4-10
Event Boosters.............11
Cindy’s Clients..............12
To check Cindy’s availability for your event,
please contact Leah Neaderthal at:
[email protected]
About Cindy.................13
Books............................14
315.806.0952
2
“Engaging, smart, funny, and extremely professional, Cindy
Solomon is a gifted speaker and any meeting planner’s
dream come true!”
— Executive Director, National Ski Areas Association
Keynotes quick guide
Cindy’s Most
Popular Keynotes
Keynotes for Women
> Courageous Leadership for Women Pg. 6
> Creating a Culture of Courage
Pg. 4
> The Customer of the Future
Pg. 5
LEADERSHIP KEYNOTES
Pg. 4
MOTIVATIONAL KEYNOTES
Pg. 4
> Nimble Leadership
Pg. 7
Pg. 4
> Customer Service Revolution
Pg. 8
> Nimble Leadership
Pg. 7
> Courageous Innovation
Pg. 10
> Conscious Leadership
> Conscious Leadership
Pg. 9
Pg. 9
CUSTOMER SERVICE
KEYNOTES
> The Customer of the Future
Pg. 5
> Customer Service Revolution
Pg. 8
> Courageous Innovation
Pg. 10
3
Keynote Programs
2016
Creating a Culture of Courage™
The New Leadership Challenge
As companies ask their employees to take more risks, innovate
at every turn and anticipate the future, courage is becoming
an ever more critical leadership and job skill. Organizations
comprised of courageous individuals and leaders are able to
make difficult decisions quickly, take advantage of market
opportunities and grow their organizations during even the
most challenging of times.
Key Themes
In this popular, deeply researched, and highly entertaining
presentation, Cindy shares the learnings
of over 5,000 interviews about courage,
how to build it and how to use it. She
helps audiences understand and
identify their unique type of courage,
and shares what every leader and
individual needs to know to ‘build
their courage’ and create teams that
communicate, innovate and learn from
every experience.
•
Leadership
engagement
•
Leadership
effectiveness
•
Managing through
change
•
Creating high
performance teams
•
Career & team success
•
Boosting innovation
•
Cross-functional
communication
IDEAL FOR ALL AUDIENCES
• Recognize and utilize the four types of courage
• Learn a foolproof process for overcoming challenges
Takeaways:
• Learn to leverage courage to build teams that embrace
change and the unknown
• Learn how to create an action plan process for courageous teams
4
“Cindy spoke for the second year in a row at our conference. She is the
dynamite that hits the stage each year and sets the place on fire!”
— Director, WISE Conference (2,000 attendees)
Keynote Programs
2016
The Customer of the Future™
Inspire diehard loyalty among customers and employees alike
Cracking the code on creating profitable, long-term customer
loyalty has never been more difficult. Whether you are an
entrepreneur, a corporate leader or a multi-national organization,
the ability to attract and retain your most profitable customer
relationships has become the business holy grail that requires
every leader and every employee ‘all in’ in order to create true,
measurable success.
Key Themes
This energizing, content-rich presentation – one of Cindy’s most
popular – cuts through the clutter to the
essence of what today’s highly-evolved
customers and employees really want
and need from our businesses. Cindy’s
hilarious anecdotes and provocative
insights will bring attendees to their
feet with inspiration for what to do
(and what not to do) in the race to win
loyalty of both customers and employees.
•
Improving customer
experience
•
Creating competitive
differentiation
•
Improving customer
retention
•
Sales leadership
•
Employee
engagement
•
Cross-functional
teamwork &
innovation
• Full understanding of the behavioral trends that create
true customer loyalty
Takeaways:
• The powerful steps to creating a customer dialogue that lasts
• The power of the individual employee to make a difference in the
organizations success with customers
• Engaged and focused cross-functional service teams
5
“Weeks later, you continue to be the talk of the meeting!”
— Vice President, Thermo Fisher Scientific
Keynote Programs
2016
Courageous Leadership for Women
TM
New!
The Unwritten Rules of Corporate Success
Every company’s competitive advantage is in their ability to attract,
retain and develop the very best talent their industry has to offer.
Innovation has become the watchword and diversity the secret to
success. Many companies are experiencing a “leaky bucket” of
talent, particularly among women.
This provocative, hilarious, inspiring presentation shares best
practices and learnings from Cindy’s 20+ years of developing
successful leaders around the world. Audiences walk away with
the tools to navigate their corporate
environment, the motivation to build
their career, and the skills to emerge as
leaders.
Key Themes
•
Developing high
potential talent
•
Engaging leadership
•
Leadership
effectiveness
•
Attracting and retaining
high performers
•
Building employee
engagement
Nothing is off limits in this
“real talk” program that brings
audiences to their feet and inspired to
make a difference for themselves and
their companies.
Ideal for women or mixed audiences
• Proven techniques for building performance in any industry
• Tools to optimize strengths and put them to work within your career
Takeaways:
• Actionable skills to build your influence and brand within your organization
• Communication skills to leverage the unwritten rules to the advantage
of the organization and your career.
6
“Cindy was exceptional! I can’t say enough about how much the
audience responded to her and her message.”
— Director, Massachusetts Conference for Women
Keynote Programs
2016
Nimble Leadership™
Creating Agile, Change Resilient Teams and Organizations
The luxury of long lead times, easy to please customers and a
wealth of easy to manage talent is long gone. Today’s leaders
battle against market and organizational disruption on a day to
day basis. Successful companies know that there has never been
a more important time for Nimble Leadership.
New!
Key Themes
•
Leadership priority
setting
In this action-packed keynote presentation, Cindy Solomon
reveals the secrets to Nimble Leadership: deftly juggling multiple
priorities; building solid stakeholder relationships quickly; and
finding solutions to thorny issues through
radical problem solving.
•
Customer innovation
•
Resiliency in change
•
Process improvement/
management
Whether you’re navigating competitive
threats, mergers and acquisitions,
or reevaluating your brand or
organization, Cindy’s razor-sharp wit
and provocative advice will give your
organization the nimble leaders and agile
market moves you need to succeed.
•
Managing multiple
generations
• The winning characteristics of today’s most nimble leaders
Takeaways:
• How to practice and build your nimble leadership skills
• How to engage and inspire your teams with agility and style
• How to cultivate influence throughout your organization
7
“Cindy’s keynote brought down the house! We loved her insights …
and every person in the room was able to relate to the situations
she discussed.”
— Ultimate Software Annual Conference (2,000 attendees)
Keynote Programs
2016
Customer Service Revolution™
New!
Leverage the true power within your front line
Inside the boardroom, you’ve got big plans for your organization.
Out on the front lines, it takes highly evolved and empowered
people to bring those plans to fruition. Today’s customers have
a mind of their own and managing their expectations requires
new kinds of knowledge, refined interpersonal skills, and a strong
sense of ownership in the organization’s goals.
Key Themes
In this fully loaded, delightfully interactive presentation,
Cindy equips front line employees and managers with the
cutting-edge insights and customer service
tools they need to build loyalty in every
interaction and every situation. Powerful,
real world examples and Cindy’s
signature humorous irreverence
ensure every attendee walks away
inspired to commit heroic acts of
customer service.
•
Creating a customer
focused culture
•
Exceptional customer
service
•
Employee engagement
•
Managing across
generations
•
Creating customer
loyalty
Are you ready for your customer
service revolution?
FOR INTERNAL STAFF AND CUSTOMER FACING EMPLOYEES & MANAGERS
• The latest trends driving customer behavior
• The powerful new role of front line employees
Takeaways:
• Easy action steps for building trust with customers
• Techniques for managing customer expectations
• Personal action plans for daily empowerment
8
“Cindy is fantastic … her programs are not only inspiring, but participants leave
with ways to make changes immediately, and in a lasting way.”
— Chief People Officer, Cisco
Keynote Programs
2016
Conscious Leadership
TM
Fighting Unconscious Bias with Next Generation Inclusiveness
In this hilarious, provocative and completely fresh take on high
performance leadership, Cindy helps us all see the unconscious
biases that impact our every day decisions. Chock full of
insightful examples and real life tools that can be implemented
immediately, this program goes far beyond the status quo to help
all of us create higher performing teams.
New!
Key Themes
Going far beyond the staid, informational HR programs of
the past, this reality based, business focused, leadership
performance driving keynote and process we can employ today
to fight the unconscious biases holding our
teams back from higher performance.
This approach to next generation
inclusiveness allows companies to
build the teams, performance and
innovation needed to compete
in an ever changing and more
competitive environment.
•
Leadership
effectiveness
•
High performance
retention
•
Creating high
performance teams
•
Attracting, retaining
and nurturing talent
•
Managing diverse
teams
This is the game changer your
organization has been looking for to
enable you to attract and retain the very
best talent.
ESSENTIAL FOR ALL LEADERS
• How to recognize and understand our own unconscious biases
• How to promote inclusiveness in teams with dissimilar players
Takeaways:
• How to create high performance teams
• Daily practices for leading with next-generation inclusiveness
• Personal action plans for daily empowerment
9
“Cindy received 100% positive feedback on all of our evaluation
forms and even ranked higher than our speaker the previous year!”
— Director, LIMRA (3,000 attendees)
Keynote Programs
2016
Courageous Innovation™
Boost innovative thinking at every level of your organization
In every team, company and organization, we’re being asked to
be more innovative. But as we all know, it’s easier said than done.
How do you jump start your own “out of the box” thinking, and
inspire innovation in your team? How can you innovate from the
customer experience to the employee experience?
New!
Key Themes
In this energetic and provocative keynote presentation,
Cindy Solomon shares her experiences with highly influential
organizations around the world and reveals what it takes to be an
innovator in today’s competitive marketplace. She details personal
tactics attendees can use to boost their
innovative thinking on a daily basis.
And teaches game-changing
leadership techniques to inspire
courageous innovation across your
entire organization.
•
Creating
courageous teams
•
Leading effectively
through change
•
Customer process
innovation
•
Engaging employees
•
Cross-functional
communication
With hilarious anecdotes, deep insights,
and hardcore advice, Cindy strips worry
and fear away from the process of innovative thinking, giving
attendees the freedom to soar.
• How to identify the barriers to innovation within your organization or team
Takeaways:
• How to create a framework of innovation for any team or initiative
• How to inspire innovative thinking in others – regardless of your role
• How to bring innovative thinking into all aspects of your life
10
“In over 25 years in this business I’ve seen many speakers … none
have left me with as much actionable information and motivation
to improve my leadership skills!”
— Branch Manager, KeyBank
Keynote Programs
2016
EVENT BOOSTERS
Ready to book Cindy for your upcoming event? Don’t forget to ask
about these powerful, value-added Event Boosters.
Post-Event Webinars
VIP Lunch Table
Keep the momentum going with a post-event
Invite your VIPs to sit at Cindy’s table during
webinar that enables attendees to dig deeper
the event, giving them the opportunity to
into the concepts and techniques they learned.
exchange ideas, stories, and insights before
and after the presentation.
Post-Event On-Demand
e-Learning
Give attendees a chance to evaluate and hone
their new knowledge and skills with individual,
online E-Learning modules.
Event-Day VIP Reception
Give your VIPs the royal treatment by inviting
them to a private reception with Cindy before or
after the keynote presentation. Special access
receptions are a great way to deliver a more
exclusive experience for senior leaders, board
members, cherished sponsors, and major donors.
11
great health care has come home
Executive Coaching
Give time-pressed executives and senior
leaders the chance to sit down with Cindy for
a condensed, 60-minute executive coaching
session.
Event-Day Book Signing
Get a volume discount on Cindy’s bestselling
books – The Rules of Woo and The Courage
Challenge Workbook – when you purchase an
event-day book signing as a part of your
keynote package.
“Wow! It’s amazing how Cindy touched and motivated our entire team
in such a short period of time! [Her speech] was right on!”
— Director, Gentiva Rehab Without Walls
Keynote Programs
2016
CSA Clients
A sample of Cindy’s Clients
To see all of Cindy’s clients, please visit cindysolomon.com
12
“She brought the house down! It was awesome!”
- Regional Head of Sales, Barclays Capital
Keynote Programs
2016
about CINDY SOLOMON
For more than two decades, widely admired leadership expert, author, and keynote speaker Cindy
Solomon has helped Fortune 1000 companies all over the world cultivate Courageous Leaders®
and customer focused cultures.
With her signature razor-sharp wit, Solomon goes beyond today’s business headlines to deliver
provocative and game changing strategies to create exceptional customer service and exceptional
leaders in today’s crazy, customer-driven economy.
Keynote attendees and workshop participants praise Solomon for providing new and relevant
information that can be immediately applied to their daily work routines. Business leaders
consistently express amazement at the fast and lasting results they
see both in their corporate cultures and on the bottom line. Past
and present clients include: Oracle, Cisco, Google, Salesforce,
Raytheon, Wells Fargo, UPS, PWC, The Ritz-Carlton, Pfizer,
and hundreds more.
Solomon is also a bestselling author on the topics of leadership
and customer service. Her current books include The Courage
Challenge Workbook for corporate employees and The Rules Of
Woo, the customer service guide for entrepreneurs and business
owners that built a cult following among corporate managers.
connect with cindy
Learn more about Cindy at www.cindysolomon.com
@cindysolomon | cindysolomon.com
13
“Our conference rocked, and you were a huge part of that.
You were simply amazing!”
— Conference Director, YWCA
Keynote Programs
2016
CURRENT BOOKS
Creating A Culture Of Courage:
The Courage Challenge Workbook
While many believe courage is something you’re
born with, Cindy Solomon’s research shows that
everyone can build “courage skills” that yield
greater productivity and growth. But all courage
is not alike.
Knowing which type of courage to invoke, and
when, is the key to success.
Cindy’s step-by-step workbook takes readers
through how and when to use each type of
courage to embrace change, thrive on it,
andmeet the demands of today’s personal
and business environment.
“Definitely a
must read for
small businesses,
large corporations
and everyone in
between!”
The Rules of Woo
Capturing The Hearts & Minds
of Today’s Customers
Originally written for entrepreneurs and small
business owners, this highly entertaining,
deeply resonant, content-rich book has become
a cult favorite among corporate leaders around
the world.
Whether you’re an entrepreneur, a business manager, or the chief of a multinational organization,
you’ll fall in love with Cindy Solomon’s energizing
voice, hilarious stories, and keen insights into
what today’s customers really want and need
from our businesses. And come away with real life
examples of what to do (and what not to do) in
the race to woo profitable customers and
win their loyalty for the
long run.
“This is, hands down,
the most real book
I’ve read in a long
time dealing with
winning customers
and customer
loyalty.”
- Manager, State Farm
-Marketing Director,
KeyBank
Cindy’s books are available in paperback and Kindle® on Amazon.com
Cindy is available for book signings as part of a keynote package. For more information, please see page 9.
14
“She rocked our Conferences! Cindy is a top-notch presenter, but that goes
without saying. The best part about having Cindy Solomon speak is that
you know the audience will leave educated and enthusiastic, ready to move
forward to face future challenges.”
— Director, Conferences for Women

keynote - Cindy Solomon

Transcription

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