Central New Zealand Contact Centre and Business

Central New Zealand
Contact Centre and
Business Process
Outsourcing
Contents
Key benefits
Locate in Central New Zealand
Key statistics for Central
New Zealand
Why New Zealand?
4
5
6
8
Appendix
16
Hawke’s Bay
Manawatu
Wellington
18
20
22
Need more information?
24
Contents | 3
Key benefits
Significant cost savings
For a 200 seat contact centre:
Time zone advantages
Australia 28%
UK 25%
Savings of AUD $4.075m per
annum or savings over 10 years
of AUD $40.754m are forecast.
Savings of £1.711m sterling per
annum or savings over 10 years
of £17.111m sterling are forecast.
Provide opportunities for extended services.
Outsourced solutions can provide 24 hour service and flexibility.
Cultural similarity and English
speaking
Central New Zealand can offer
significant cost savings of 25% vs
the UK and 28% vs Australia with
improved customer service.
Better service levels and greater customer
satisfaction.
High quality workforce,
skilled labour and low
attrition rates
Reduced staff turnover, recruitment
and training costs, higher performing
employees and improved productivity.
World class infrastructure
Simple tax system
Reliable and efficient transportation, fibre
telecommunications and electricity networks.
Less tax paid and administration
relatively simple.
Liberal labour laws
Cost effective management
and remuneration of staff.
Contingency planning
Disruption can be minimised in the
event of outages or a disaster.
4 | Key benefits
Small number of seats
to large, outsourced or
in-house
Opportunities to trial new
programmes such as 24 hour
cover overflow calls, authorised
calling and social media response
to increase your service levels.
Locate in Central
New Zealand
35mins
Palmerston
North
Central New Zealand is the home of many
‘greats’, the great All Blacks, the Hurricanes,
world class wines, scenery and the producers
of award-winning movies such as Lord of the
Rings. The region, which incorporates the cities
of Palmerston North, Hastings and Wellington
is also a great place to locate contact centre
and business process outsourcing operations.
3
35mins
Hastings
55mins
Wellington
n
In addition to key New Zealand advantages,
Central New Zealand has unique advantages
in terms of locating BPO or call centre
operations, and local authorities that support
new business. The region has a population
of close to one million and an international
airport in Wellington.
2 hrs
Wellington
Palmerston
North
2 hrs
Hastings
4 hrs
4 hrs
2 hrs
2 hrs
Locate in Central New Zealand | 5
Key statistics
for Central
New Zealand
NZ$
NZ$
billion
per capita
48.4
8
GDP value 2015
48,889
8
GDP per capita 2015
(regional average)
NZ$
8
0,825
80,825
Total regional population
Census 2013
NZ$
845,166
per household
people
Average household income 2015
vs. national average of $93,880
18.7
7%
Combined regions of Manawatu, Hawke’s Bay
and Wellington.
* For all people over 15 years old, the national
figure is $28,500
qualified
Tertiary qualifications of region
(regional average)
Census 2013
NZ$
27,933
27
7
median income
Regional average 2015*
Source: Statistics NZ
6 | Key statistics for Central New Zealand
*For all people over 15 years old, the national figure is $28,500
High quality, affordable
workforce
(USD/NZD exchange rate of 1.46)
Source: Colliers 1Q 2016 Research
The cities in this region have a high quality,
available and educated workforce traversing
all age groups and backgrounds. Large tertiary
institutions and private education providers
specialising in ICT and other growth industries
provide a highly educated workforce and pipeline
of future labour.
More affordable commercial real estate options
$185.17
$140.99
$92.27
$76.22
A regional labour force is often a more affordable
option and has lower staff turnover rates.
$65.40
$60.34
Outsourced or in-house
options
$60.00
$55.51
$54.99
Central New Zealand offers options for contact
centres and business process outsourcing,
including in-house operations. There are also
many excellent outsource providers in the region,
from small and boutique to large, who offer unique
and bespoke services to a variety of clients. Size in
this instance doesn’t matter.
$52.86
$50.40
$39.29
$31.63
7.3
$26.42
Da
OECD life
satisfaction
score
$23.19
$16.54
g
is
i fe
ra
e
$14.31
sc
ve
ale
O EC
Central New Zealand residents generally have a
great quality of life. The region has a moderate
climate, affordable houses and access to great
beaches and forest parks. There are fewer
transportation issues compared to other major
cities, where congestion is a problem. For
employers this results in happier employees,
better staff retention and lower staff turnover
than other parts of New Zealand.
$27.64
0 -1 0
Quality of life and labour
retention
6.6
-g
e n era
l s atis f a c
w
tio n
it h
l
Key statistics for Central New Zealand | 7
Why New
Zealand?
1. Safe political and
economic environment
$
Transparency
International in 2015
named New Zealand
the 4th least corrupt
nation in the world
The Heritage Foundation
Index of Economic
Freedom ranked New
Zealand 3rd in 2015,
behind Hong Kong and
Singapore
2015 Global Peace Index
ranked New Zealand as
the 4th most peaceful
country in the world
NZ is ranked 16th for
global competitiveness in
the 2015-16 World
Economic Forum
Global Competitiveness
Report
New Zealand is recognised globally as being a safe
place to invest and do business. New Zealand has
a mixed economy which operates on free market
principles and a democratic parliamentary government.
It has sizeable manufacturing and service sectors which
complement a highly efficient agricultural sector.
New Zealand has pro-competitive regulation, a
network of bilateral and multilateral Free Trade
Agreements that offer enormous benefits for exporters
and a stable and internationally competitive economy.
New Zealand welcomes foreign business and
investment and the Government is proactive in providing
an environment that enables investors and business
to relocate and or collaborate with New Zealand
companies.
8 | Why New Zealand?
NZ$
93,880
93
NZ$
53,496
53
Average household income
Year ending June 2015
GDP per capita
December 2015
2. Economic
overview
0.1
1
inflation
infla
fl
4.65
5
%
million
rate
Population
December 2015
5.3
%
Unemployment
December 2015 quarter
30.43
%
Public debt/GDP
December 2015
January
2016
2.3
%
GDP Growth rate
January 2016
Source: Statistics NZ and OECD 2016
Why New Zealand? | 9
1st in the world for ease of starting
a business
(World Bank) ‘Doing Business’
3. Great business
environment
2nd in Forbes’ ‘Best Country for
Business’ report, just behind
Denmark
(December 2015)
New Zealand is consistently ranked highly by the World
Bank as an easy place to start a business and an
easy country to do business. Extensive deregulation
over several decades has reduced many regulatory
burdens and created one of the world’s most efficient,
competition-friendly business environments. There are
few restrictions on establishing, owning and operating a
business here. In fact, by using the Government’s online
portals the official paperwork to set up a business can be
completed in a matter of hours.
2nd in the world for ease of doing
business
(World Bank) ‘Doing Business’ 2016
4th in the world for attractiveness
to foreign investors
Milkin Institute ‘Global Opportunity Index’ 2015
10 | Why New Zealand?
SAVE
SAVE
25.19%
28.92%
NZ$ 50,297
NZ$ 67,233
NZ$ 70,763
AU$ 45,412
AU$ 60,703
AU$ 63,891
US$ 34,083
US$ 45,559
US$ 47,951
GB₤ 24,249
4 49
GB₤ 32,414
3 4 4
GB₤ 34
34,116
4. Cost of doing business –
operating costs
As an example, New Zealand
offers a cost saving of 28.92% on
average on total costs per annum
for a 200 person Contact Centre
vs Australia or 25.19% vs the UK.
Source: NZTE 2016
Right: New Zealand’s annual cost saving
per seat per annum compared with
other major markets.
Why New Zealand? | 11
Source: NZTE 2016
New Zealand has relatively
low business operating costs
compared to other developed
countries. Its labour costs are
extremely competitive.
5. Simple tax
system
New Zealand has a straightforward, business-friendly, low-compliance taxation
system that supports capital development, research and development (R&D) and
international investment. New Zealand has a recoverable Goods and Services (GST)
tax (similar to VAT), and tax-deductible business expenses (including R&D) and
depreciation.
Corporate income tax rate
is 28%
No payroll tax
Staff opt-in superannuation
rate of only 3%
No capital gains tax
No healthcare tax apart from
minimal accident compensation tax
12 | Why New Zealand?
High-capacity submarine fibre-optic
e-optic
cables such as the Southern Cross
Cable connect New Zealand digitally.
6. World class
infrastructure
New Zealand is a strongly trade-oriented society
that has developed sophisticated infrastructure
and policies to support companies that do
business internationally. Large investments have
been made in the electricity transmission network,
the roll out of ultra-fast broadband and major
transport projects including the roads of national
significance. New Zealand is well connected by
efficient technology and logistics.
Internationally, New Zealand connects to the world
through high-capacity submarine fibre-optic cables,
efficient ports, international airports serviced by a
wide range of global airline services.
Source: submarinecablemap.com
8. New
Zealand’s
positive
economic
outlook
New Zealand’s economic growth has been
faster than most other developed countries in
recent years. The OECD commented in 2015
that: “inflation and inflation expectations are
well anchored... Strong fiscal monetary policy
frameworks and a healthy financial sector have
yielded macroeconomic stability, underpinning
growth. Employment is high, in large part
thanks to flexible labour markets and ample
immigration, business investment is robust and
households and firms are optimistic.”
7. Sophisticated
telecommunications
New Zealand’s telecommunications
infrastructure includes international
broadband submarine cable systems and
competitive onshore mobile networks. The
Southern Cross cable alone delivers 240
Gbit/s of fully-protected bandwidth to the
United States mainland, Hawaii, Australia and
Fiji. As demand increases capacity can be
doubled to 480Gbit/s. Soon New Zealand’s
data capacity will be further doubled with a
new Trans Pacific cable.
The New Zealand Government has initiated
a $1.5 billion programme to deliver fibre
broadband capacity throughout much of New
Zealand. 4G mobile networks are operating
in New Zealand’s main centres including
Hastings, Wellington and Palmerston North.
9. Accessibility
Direct flights to New Zealand are available
from many international destinations
and domestic airports make the country
very accessible. Depending where you
are coming from, you can fly directly to
Auckland or Wellington in the North Island.
Driving between cities is very easy with a
modern roading network.
Why New Zealand? | 13
64.8%
10. High quality workforce
New Zealand is a developed nation with a motivated,
creative and skilled workforce. We have leading
educational institutions, and a well-educated workforce.
40% of the workforce holds a tertiary qualification
compared to the OECD average of 30%1.
English is the main language and around 17 percent of
New Zealanders speak two or more languages such as
Mandarin, Hindi and Korean. New Zealanders are known
for being open and friendly people with a good work
ethic and a can-do attitude.
Generally New Zealand has low attrition rates and has
great cultural affinity to Australia and other English
speaking countries. In addition there is greater labour
flexibility than in Australia where the workforce is more
unionised.
1
Source: OECD Economic Survey 2015.
Labour force participation rate measures the proportion of the
working-age population that is in the labour force.
2
14 | Why New Zealand?
68.4%
orce
Labour fo
force
participation
n rate*
Employmentt rate
e
Unemploymentt rate
e
5.3%
Employment at a glance (seasonally adjusted) Dec 2015 quarter
Statistics NZ Feb 2016
Northern Hemisphere customers. New Zealand is
2-4 hours ahead of Australia depending on daylight
savings.
New Zealand is geographically ideally positioned
to give a time zone advantage. It is 12 hours ahead
of Greenwich Mean Time (GMT) so is perfectly
positioned to service night requirements for
11. Follow the sun
Los Angeles
New York
Beijing
London
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
1
YESTERDAY | TODAY
2
3
Sydney
Melbourne
Brisbane
4
5
6
7
8
New Zealand
9
12. Ease of employment
New Zealand has some of the most flexible
employment legislation.
Trial period Employers can make an offer of
employment that includes a trial period of up to 90
days (subject to criteria).
Deductions PAYE (Pay As You Earn) is the basic
income tax taken out of an employee’s wages
whenever they are paid. PAYE includes an accident
compensation levy.
Superannuation (KiwiSaver) The existing scheme
is voluntary for employees. If an employee chooses
to opt-in then an employer is required to contribute
3% of their gross salary or wages to their KiwiSaver
account or complying fund.
Holidays At the end of each year of employment
with a company, an employee becomes entitled to
four weeks paid annual holiday. Employees are also
entitled to 11 paid public holidays, if they are days
the employee would normally work.
Parental leave Employees may be eligible for
paid and unpaid parental leave if they meet certain
criteria. Government, not employers, funds the paid
leave.
Unions There is greater labour flexibility than in
Australia where the workforce is more unionised.
Every employee must have a written employment
agreement, either individual or collective (through a
union). Employees have the right to decide whether
to join a union and if so, which union.
Sick leave Employees are entitled to five days paid
sick leave annually (after 6 months employment).
Why New Zealand? | 15
Appendix
Cost comparison for
a 200 person shared
services operation
Labour
New Zealand average
Salary
GBP
Salary
AUD
Business Unit Manager
65,537
135,347
Customer Service Rep
30,365
62,710
Customer Services Manager
75,556
156,038
4
Facilities/Office Services Specialist
35,933
74,208
1
102,210
211,083
Head Of Customer Services
Staff
UK average
Cost
AUD
Salary
GBP
Salary
AUD
2
270,694
77,369
159,782
20
1,254,210
31,671
65,408
624,152
89,197
184,209
74,208
40,687
84,026
2
422,166
131,963
Australia average
Staff
Cost
AUD
Salary
GBP
Salary
AUD
Staff
Cost
AUD
2
319,565
90,683
187,278
2
374,555
20
1,308,155
41,627
85,967
20
1,719,348
4
736,836
104,546
215,908
4
863,630
1
84,026
49,259
101,730
1
101,730
272,530
2
545,060
141,426
292,073
2
584,145
Help Desk Controller/Team Leader
28,583
59,029
2
118,059
29,812
61,568
2
123,137
39,183
80,921
2
161,842
It Support Assistant
22,281
46,014
1
46,014
22,462
46,388
1
46,388
30,235
62,441
1
62,441
It User Support Analyst
32,784
67,706
1
67,706
39,645
81,875
1
81,875
44,943
92,817
1
92,817
104,925
216,691
3
650,074
135,469
279,771
3
839,312
145,183
299,833
3
899,498
161,769
Project Manager
Receptionist
19,242
39,738
3
119,213
20,789
42,934
3
128,801
26,110
53,923
3
Technology Engineering Specialist
40,687
84,027
1
84,027
46,070
95,144
1
95,144
55,776
115,189
1
115,189
15,011
31,000
80
2,480,018
17,818
36,798
80
2,943,813
20,444
42,221
80
3,377,688
16,060
33,167
80
2,653,397
18,936
39,106
80
3,128,460
21,793
45,007
80
3,600,542
200
8,863,938
200
10,380,572
200
12,115,195
Telesales - Inbound
Telesales - Outbound
Total labour costs
Total labour costs plus payroll tax (4.75%)
Overhead costs
8,863,938
10,380,572
Units
Units AUD
Staff
Cost
Units
Office area per person (1,500 sqm)
319
659
200
988,109
Electricity (KwHr)
192
397
200
79,457
Telecommunication ($/min)
205
422
200
84,493
Total overhead costs
Total costs
12,690,666
Units
AUD
Staff
Cost
Units
Units
AUD
Staff
Cost
884
1,826
200
2,738,703
511
1,056
200
211,220
351
724
200
1,086,106
674
1,392
200
140
290
200
57,969
88
278,433
181
200
36,150
1,152,059
3,007,893
1,400,689
10,015,997
13,388,465
14,091,356
Annual cost per seat p.a
200
50,080
200
66,942
200
70,457
Average property cost per seat
200
4,941
200
13,694
200
5,431
Average telecommunication cost per seat
200
422
200
290
200
181
Average electricity costs per seat
200
397
200
1,056
200
1,392
Cost savings compared with UK: 25.19%
Cost savings compared with Australia: 28.92%
Appendix | 17
Hawke’s Bay
Hawke’s Bay is located on the East
Coast of the Lower North Island.
The major urban areas in the Bay are
centred around the cities of Hastings
and Napier, which are just 20 km
apart. The local Eastern Institute
of Technology provides tailored
training and a steady stream of
graduates looking for employment
opportunities.
Hawke’s Bay’s ready supply of skilled
labour, commercial property and
very low commercial rental costs
make it a very attractive place for
international firms to establish, or
relocate their office. Its desirable
climate and lifestyle make it easy to
attract and retain staff.
Hastings is fast becoming the
region’s favoured call centre location.
Kiwibank is a large New Zealand
owned bank who recently decided
to locate a regional office in Hastings.
One hundred staff are employed in
18 | Hawke’s Bay
the bank’s new regional office. The
new office performs back office tasks
including mortgage and settlements,
and a call centre function. Kiwibank
chose to locate in Hastings for a
number of reasons including cost
(more economical than expanding
in Auckland), a desirable location
for staff to live and work, and to
provide an alternative site for disaster
recovery. Other companies located
in the region are ABB (Switzerland),
BayWa (Germany), Oji Holdings
(Japan) and Pernod Ricard (France).
Getting there
Hawke’s Bay’s airport in Napier is
located approximately 20 minutes’
drive from Hastings. Air New Zealand
and Jetstar provide frequent daily
direct services to Auckland and
Wellington.
The economy
Hawke’s Bay is a major contributor to New
Zealand’s horticulture sector and is the largest
viticulture area in New Zealand. These sectors
are forecast to grow significantly. Investment
in infrastructure, particularly the installation of
fibre optic communication technology, has
opened the doors for many different types of
companies looking for a new location.
New and diverse businesses are growing up
around the region’s traditional strength of primary
production. There is a robust environment
of innovation, research, development and
creativity. The growth in commerce means
there is a network of professional services
clustered in the region.
Case studies
Kiwibank
Richard Wiley, Hastings-based
Service Excellence Manager for
Kiwibank, says “I jumped at the
opportunity to move to Hastings in
Hawke’s Bay when Kiwibank chose to
set up a second contact centre. The
lifestyle here is wonderful.
“We employ over 100 staff across the
site and as the Service Excellence
Manager, I have been impressed
with the high quality of candidates
available for a variety of roles we
have recruited for – a wide crosssection of people from customer
service professionals wanting to grow
their career to those returning to the
workforce. In a nutshell, Hastings in
Hawke’s Bay was an excellent choice
for Kiwibank!”
PLP Group
Hastings
The PLP Group in South Africa, a
leading edge and innovative contact
centre operator, established an
operation in Hastings (PLPNZ) to
provide cost effective contact centre
services and other BPO activities.
PLPNZ provides clients with access
to innovative value added initiatives
that are not readily available in New
Zealand. For example PLPNZ provide
local company Mr Apple with an
outsourced absenteeism call line
service which covers operations over
six locations, running both day and
night shifts for approximately 600
employees.
Jan Flowers, Chief Operations
Officer for Mr Apple says “the impact
on our business since engaging
their services is widespread and
outstanding. Our absenteeism levels
have reduced by an estimated 50%
and this has positively affected
efficiencies across many aspects of
our operations.
“PLPNZ provide personable service
and innovative solutions. Their ability
to adapt and respond to our changing
needs at times is commendable.
They provide us with an outstanding
service, which has had an impact on
our overall business operations in
such a short time.”
Hawke’s Bay | 19
Manawatu
Palmerston North is located in the
Manawatu on the southwest coast of
the Lower North Island, 140 km north
of Wellington. Palmerston North has
a ready supply of skilled labour,
commercial property availability
and very low commercial rental
costs. Manawatu has an ideal
workforce profile for contact centre
work, including a university student
population of 8,000 and partners of
defence force staff wanting to work
flexible hours. There is also excellent
telecommunications infrastructure
through a Telecom hub, ultrafast
broadband with ample data and good
choice of Telco providers.
Manawatu positioned itself as a
centre of excellence for contact
centres and has formed a large
20 | Manawatu
Contact Centre Cluster with 23
companies and approximately 1200
staff. Members include Toyota NZ,
Contact Energy, State Insurance
and the nine government contact
centres in the region. Cluster
members collaborate on a number
of initiatives including an award
programme. There are also a number
of outsourcers available.
Getting there
Palmerston North Airport is 5
kilometres, or approximately a 10
minute drive from the city centre. The
airport has up to 40 scheduled flights
per day from all major centres in the
country.
The economy
Manawatu’s traditional economic strengths are
in primary production, agricultural research and
innovative agritech manufacturing. The region
also is a key logistics hub for New Zealand
due to its central location and excellent
transport infrastructure. Tertiary education,
health services and government, including the
national defence force, are also key sectors.
Case studies
Toyota NZ
Toyota opened a parts warehouse in
Palmerston North in 1977. In 1991 this
was expanded to a National Customer
Service Centre which included
additional service and customer care
functions. Toyota now employs around
160 people and occupies more than 20
acres in Palmerston North.
Managing Director, Alastair Davis,
describes the benefits of locating in
Palmerston North. “Land is readily
available, operating costs are generally
lower than larger centres.”
“Staff loyalty is strong as national head
office jobs generally are an attractive
option in Palmerston North. The city
gives a balanced perspective to the
pulse of New Zealand.”
“It is also an ideal location for
conferences and nationwide training as
almost all New Zealand locations can
get staff into Palmerston North before
mid-morning and get them back
home to dinner. Regular flights to main
centres are an hour or less.”
EziBuy
Palmerston
North
EziBuy is a true Australasian success
story. The New Zealand mail-order
catalogue company has grown into
Australasia’s largest multi-channel
retailer of apparel and home décor.
EziBuy’s Australasian database has
now grown to a 1.5 million-strong
customer base that generates more
than two million orders per year.
EziBuy’s customers in Australia now
account for more than fifty percent
of the company’s revenue, and these
customers are very ably serviced from
New Zealand.
The company has developed
a logistics operation involving
collaboration between the contact
centre, distribution centre and
Palmerston North International airport.
EziBuy’s 100 contact centre staff work
a seven day shift operation.
Vicki Nell, Contact Centre Manager,
says “the staff in Palmerston North
want EziBuy to be a success and
are prepared to go further for that to
happen. You’d be amazed by their
enthusiasm for the company, and
their willingness to achieve what’s
necessary for the customer’s requests
to be met. They’re great to work with, it
makes for an enjoyable work life.”
Manawatu | 21
Wellington
Wellington is located in the
centre of New Zealand and is the
country’s capital city. It is home to
New Zealand’s stock exchange,
government departments and offices
of numerous banks and corporations.
It has three universities, three large
tertiary institutes and the most highly
educated workforce in the country.
Companies such as Datacom,
Fujitsu, Call Centres New Zealand,
Powershop and ANZ run large call
centres in the region.
Wellington is also a great place
to live and work, has excellent
large commercial real estate
options, in both urban and regional
locations, at globally competitive
rates. Wellington is a compact city
with a well-developed and highly
utilised public transport system
22 | Wellington
which makes it easy for people to
commute. Other major companies
headquartered in Wellington include
Contact Energy, The Cooperative
Bank, Infratil, Meridian Energy, Weta
Digital, Trade Me and Xero.
Getting there
Wellington’s International and
Domestic Airport is 6 kilometres or
approximately a 20 minute drive from
the city centre. As well as frequent,
direct flights to cities in Australia,
many domestic locations can also
be reached. Wellington is a one hour
flight from Auckland.
The economy
Wellington’s economy is strong with a higher
GDP per capita than other major New Zealand
cities. More than half of employment in
Wellington is based in medium and high-skilled
work.
Traditionally the economy in Wellington has
been highly influenced by the government
sector. In recent years, tourism, arts and
culture, film, and ICT have played a much
larger role in the region. Wellington’s economy is
definitely a knowledge-based economy.
Case studies
ANZ Bank
ANZ is the oldest and largest
bank in Wellington, having been
established in 1840. It is the region’s
second-largest employer, (after the
Government) with almost 3000 staff
in the city. “Wellington is a great place
to live and work and we have a strong
commitment to the region,” says Chief
Operating Officer, Michael Bullock.
In 2014, ANZ opened their worldclass shared services hub in Tory St,
which houses 1400 people from IT,
customer care and data processing
teams, including award-winning
contact centres servicing customers
in both New Zealand and Australia.
“The Tory St hub has facilitated
more effective collaboration driving
productivity and maximising scale for
ANZ, allowing staff to concentrate on
delivering great customer service.”
Datacom
Datacom is New Zealand’s largest
IT service provider, with revenues
of $937 million, a staff of more than
4000, and 25 offices spread across
four countries.
Wellington
Kirsty Hunter, Managing Director
Datacom Direct, says “the
organisation is headquartered on
Wellington’s waterfront and is deeply
committed to the region.
“The company’s contact centre
business, Datacom Connect, is
booming, with over 600 employees
across Australia and New Zealand.
Business process outsourcing,
customer experience and contact
centre platform technology are what
Datacom Connect does best. The
business seamlessly handles more
than three million multi-channel
customer interactions every year.
“Datacom’s commitment to service
improvement, and its extensive
experience in designing, building and
operating contemporary customer
contact centres, is why some of
Australasia’s largest organisations use
Datacom.”
Wellington | 23
Need more information?
Curious about locating your business in
Central New Zealand?
The following agencies will help you to gain further information to build your business
case, make those critical introductions essential to get things moving and assist with
access to potential funding assistance.
General enquiries
Palmerston North
New Zealand Trade and Enterprise
Phone: +64 29 8168224
Email: [email protected]
www.nzte.govt.nz/en/invest/
Spearhead Manawatu
Phone: +64 21 356499
Email: [email protected].
www.manawatunz.co.nz/work-invest/invest/
Hastings
Wellington
Hastings District Council
Phone: +64 21 939593
Email: [email protected]
www.greatthingsgrowhere.co.nz
Wellington Economic Development Agency
Phone: +64 4 3820099
Email: [email protected]
www.WellingtonNZ.com/business
Disclaimer. The information in this document and any attachment does not constitute professional
advice and we are not liable if you act on it. Please seek professional advice before acting on any of this
information. The information is correct to our knowledge at the time of publishing May 2016.