what`s happening

C R E AT I N G
M E M O R I E S
W O R T H
R E P E A T I N G®
WHAT’S HAPPENING
Volume 38 Number 8
May 23, 2014
First Focus –
Celebrating Our Success
We want each Guest to Love Every Moment of their visit
to Dollywood. To make this happen, we must first focus
on keeping our Guests safe, while also making them feel
welcome. We must go the extra mile to make sure they have
a great day. When we do these things, we know we are
Creating Memories Worth Repeating. Because these goals
are such an important part of what we do, we track our
performance. Hosts have a great opportunity to influence
these scores and we want to share the measurements with
everyone so we can celebrate our successes.
Each month, if a 2014 score is the same or higher than a
2013 score, every active Host at the appropriate property
is entered in a drawing for a $50 prize that month. These
scores apply to Dollywood, Dollywood’s Splash Country and
Dollywood Cabins. If there is a score improvement, Hosts
working in all areas are eligible. A Host is disqualified
from winning the prize if they have received a disciplinary
action, guest complaint, have a no call/no show or a
preventable injury. We look forward to celebrating our
successes this season!
Here are the three measures:
The Host Safety Score at both Dollywood and Dollywood
Cabins have improved! Congratulations to Elaine Bush who
works in the Cash Office for winning the first Safety Score
Prize!
The Friendliness Scores at Dollywood and Dollywood
Cabins were very positive for April and all Hosts were
entered into the first Friendliness Score Prize drawing. Our
winner is Derek Province who works at the Smoky Mountain
River Rampage.
The NetPromoter scores also improved for April, which
means there was an increase in Guests who want to share
positive comments about their Dollywood experience with
friends. Our first NetPromoter Score Prize winner is Daniel
Felton who works at Mountain Slidewinder.
Thank you for your diligence and hard work to deliver
safe, fast and friendly service to our Guests. You are making a
difference!
Dollywood’s Memorial Day
Ceremony Set for May 26
Dollywood’s 10th Annual Memorial Day ceremony takes place on Monday, May 26,
at 9:15 a.m. in the ticket plaza area by the flag poles. Hosts and Guests are invited to
attend as we pay tribute to our country’s military.
Although these special folks are in our thoughts and prayers throughout the
year, this ceremony is in observance of those who serve today and the many who
have made the ultimate sacrifice for the numerous freedoms we enjoy. Members of
the Volunteer State Veterans Honor Guard and other participants representing all
branches of the armed forces will conduct the ceremony.
In addition to pins or buttons issued by The Dollywood Company, Hosts are
allowed to wear a maximum of one other company-approved pin or button next
to the Host’s name tag. Approved pins and buttons include images of the U.S. flag,
military branch of service, crosses, angels, eagles or butterflies. Consider wearing
a pin that represents your branch of military service or a flag or eagle pin as an
expression of patriotic support to help us honor Memorial Day. Pins and buttons of
other images must be approved by Human Resources.
Love every moment
May 23, 2014
1
SIF Scholarship Deadline
Approaching Quickly!
The Jack and Peter Herschend Share It Forward Scholarships are available to employees of Herschend Family Entertainment
and their dependents to pursue higher education. We are very lucky to have these scholarships available to us! If you or one of
your dependents would like to apply, the application deadline is June 1.
Thirty $2,500 scholarships are available for full-time students. New this year, part-time students who plan to take 6-11 credit
hours can receive a scholarship for $100 for each credit hour. A limited number of these scholarships are available.
Scholarship details include:
• For employees and their dependents.
• A main criterion for scholarships is financial need.
• Scholarships are applied to educational expenses at accredited, two- or four-year undergraduate colleges/universities
or vocational schools.
• Application period for 2014-2015 school year closes June 1.
• The scholarships are awarded on an annual basis. Applicants may reapply annually.
• Scholarship awards are subject to change annually.
Download a scholarship application at www.share-it-forward.org
or pick one up at SIF Resource Center located at Human Resources
SIF Scholarships Change Lives
As the deadline for the Jack and Peter Herschend Share It Forward Scholarship approaches, we’d like to share this wonderful
thank you from one of last year’s scholarship recipients.
Dear Share It Forward,
I know most people send a thank you letter right when they have received the scholarship. However, by sending this letter
within this year, I can tell you all the ways this money has helped my life. It has not only helped me financially, it has helped me
grow spiritually.
In the beginning of January, it was very hard, I was off for the winter and I had so much fear inside of me. Just thinking if
I was doing the right thing by going to school and doing it without a paycheck. Was I smart enough for school? I never felt I
was during high school and with a learning disability, it gets very difficult and I have to study more trying to do the same as
others. Then I remember this is God’s plan for me. He would not have opened the doors for me to have this great opportunity
to challenge myself to be a better person. He has blessed my life with never doing without. We made it through January and
the money came in early February.
The one thing this scholarship has done in my life is make my faith in the Lord the strongest it has ever been. I feel Him with
me every day and if I had doubt, it is gone. Therefore, in my life, this scholarship helped me to live knowing that my Lord,
Jesus Christ, will make all things work for good, and God’s love never fails. Thank you again for everything.
For more information or to download a scholarship application, go to www.share-it-forward.org.
SIF FIRST QUARTER UPDATE
In the first quarter of 2014, Share It Forward’s Hardship Assistance program helped several employees who experienced
situational needs. Situational needs happen for many reasons. During the first quarter, some of these reasons included
skyrocketing energy bills due to frigid temperatures, medical emergencies and, unfortunately, the death of a spouse.
Thanks to the generosity of our Hosts giving through payroll deduction, plus a company match of those funds given, the
following is a snapshot of households assisted from January through March across all participating HFE properties:
•Rent/Mortgage: 91
•Utilities: 87
•Transportation: 42
•Medical/Dental: 15
•Family Emergency: 11
•Unexpected Home Repair: 3
Thank you to everyone for giving to Share It Forward to help our fellow Hosts in times of need.
For more information about the Hardship Assistance Program, along with guidelines and other Share It Forward
Programs and Life Skill Classes, go to www.share-it-forward.org. Share It Forward is a 501(c)(3) organization in its ninth
year of serving the men and women of Herschend Family Entertainment.
2
Love every moment
Opportunity
OUTLOOK
Congratulations . . .
Pam McIllwain and Rodney Belcher
for their promotions to Ticket
Services Support Positions at the
front gate.
FRIENDLY
Hosts Needed
Seasonal
Amusement Team Member
Attractions Team Member
Attractions Intern
CSR – Ticket Team Member
Craftsman – Sweet Shoppe
House & Grounds Can Man
House & Grounds Sweeper
Merchandise Stock Clerk
Merchandise Baker
Merchandise Lead
Merchandise Team Member
Warehouse Delivery Attendant
Night Crew - Maintenance
Cook
Foods Team Member
Foods Assistant Team Lead
Foods Team Lead
Foods Baker III
Ride Accessibility Attendant
Security Officer
Safety and Security Dispatcher
Year-Round
Employment Manager
Paid Digital Marketing Manager
Social Media Manager
Advertising and
Season Pass Manager
Seasonal
Food and Beverage Auditor
Foods Team Member
Lifeguard
Merchandise Team Member
CSR – Ticket Seller
Water Quality Technician
DreamMore Resort
Year-Round
General Manager
Please direct friends
and family to apply at
Dollywoodjobs.com.
this ‘n’ that
Time for a Screening Mammogram?
UT Medical Center Mobile Mammography Unit will be at Dollywood Wednesday,
June 12 from 9 a.m. - 4 p.m. Appointments are required. Check the yellow board for
more details. For more information or to schedule an appointment, please call UT
Breast Health Outreach Program at (865) 305-9753.
U.S. Cellular® Offers Huge Savings to Dollywood Hosts!
U.S. Cellular® offers special discounted pricing on wireless service just for
Dollywood Hosts! Take advantage of an exclusive offer to receive monthly service
discounts of up to 25 percent! Please visit a U.S. Cellular® representative in the
Host Gazebo in front of the Human Resources Office June 5-7 from 10 a.m. - 6 p.m.
to learn more about these exciting U.S. Cellular® discounts and incentives just for
Dollywood Hosts!
Don’t Trip Up
Hosts are reminded they should never STEP OVER ropes when walking through
Dollywood. Please unhook and then reconnect the ropes after passing through. Ropes
also may be lifted to safely pass under. Please make safety your top priority. Dolly Host Photos Are Here
If you had your picture taken during the photo session with Dolly on May 1, bring
your photo claim check to the Human Resources office to pick up your photo.
Deaf Awareness Day is Sunday, June 15
Dollywood is proud to again host Deaf Awareness Day on Sunday, June 15.
Interpreters will be stationed throughout Dollywood at shows, craft demonstrations
and attractions. A full schedule of events will be provided at check-in, located
near the front turnstiles, the day of the event. Admission is required for Guests
to participate in Deaf Awareness Day activities. Any interpreters interested in
volunteering during Deaf Awareness Day must contact University of Tennessee’s
Carol LaCava at [email protected] or (865) 974-6228.
Celebration
Central
Congratulations to the Teams
at LumberJack’s Pizza and Red’s
Drive-In. LumberJack’s beat the
previous spending per person
record by 12 percent and then
broke their line speed record twice
in one day! Red’s increased the
spending per person record by
14 percent!
Congratulations to the
Operations team for hitting several
milestones. The Turnstiles Team
recently had the second and third
best hourly throughput records in
Dollywood history!
The Q2Q Team set a new daily
sales record, followed a week
later by their third-best daily sales
record!
The Parking Valet Team set a
new record for number of cars
served!
Sevier County
Days at
Dollywood and
Dollywood’s
Splash Country
We again invite our Sevier County
friends and neighbors to visit us
for our annual Sevier County Days.
Individuals who live or work in
Sevier County may visit Dollywood
or Dollywood’s Splash Country for
a $5 donation with all net proceeds
benefitting the Sevier County Food
Ministries. Sevier County workers
or residents may visit Dollywood’s
Splash Country from Saturday,
May 31 through Friday, June 6 or
Dollywood from Saturday, June
7 through Friday, June 13 to take
advantage of this special offer. Keep
an eye out for an upcoming Yellow
Board with more information.
May 23, 2014
3
Barbeque & Bluegrass Entertainment Schedule
With so many great bluegrass acts appearing during Barbeque & Bluegrass, we wanted to prepare our Hosts with the complete
schedule. Many Guests visit the festival to see specific musical acts. Familiarize yourself with the schedule so you can help guide our
Guests to the bluegrass acts they want to see!
Singing News Stage at
DP’s Celebrity Theater
Pines Theater
Showstreet Theater
Fountain Stage
Showstreet Gazebo
Lumber Jack’s Pizza
Backstage Restaurant
Taste Traders the Valley Theater
Saturday, May 24, 2014
Sunday, May 25, 2014
The Time Jumpers
The Bankesters
The Willis Clan
Breaking Grass
Dugger Band
Moore Brothers Band
Matthew Weaver
Willow Osborne New River
The Fiddlin’ Carson
featuring Vince Gill,
10:30,
12:00,
11:30,
11:30,
11:00,
1:00,
12:30,
1:30.
12:00,
1:00
1:30,
2:30
Bluegrass
Band
Peters Band
Dawn Sears, Kenny Sears
1:30
1:30, 3:30, 5:00
1:30, 3:30,
3:00, 4:30
2:30, 3:30
2:00, 3:00
3:30, 4:30
4:00, 5:30, 7:00
3:30, 5:00, 6:30
and Ranger Doug Green 4:00, 6:00, 7:45
The Time Jumpers The Bankesters
The Willis Clan
Breaking Grass
Dugger Band
Moore Brothers
Matthew Weaver Willow Osborne New River
Great Day
featuring Vince Gill,
3:30, 5:00,
10:15, 11:45.
11:30, 1:30,
11:00, 1:00,
12:30, 1:30,
12:00, 1:00,
1:30, 2:30,
Bluegrass Band
in the Morning
Dawn Sears, Kenny Sears
6:30
1:15
3:30, 5:00
3:00, 4:30
2:30, 3:30
2:00, 3:00 3:30, 4:30
11:00, 12:30, 2:00
3:30, 5:00, 6:30
and Ranger Doug Green 10:30, 12:30, 2:15 Monday, May 26, 2014
Tuesday, May 27, 2014
Riders In
The Bankesters
The Willis Clan
The Sky
12:00, 2:00, 4:00
3:30, 5:00, 6:15
3:!5, 4:45, 6:00
Breaking Grass
11:30, 1:30,
3:30, 5:00
The Lackey Family
11:00, 1:00,
3:00, 4:30
Moore Brothers Band
12:30, 1:30
2:30, 3:30
Matthew Weaver
12:00, 1:00,
2:00, 3:00
Willow Osborne 1:30, 2:30, 3:30 , 4:30
Willow Osborne Country Crossroads
1:30, 2:30
3:30, 4:30
Riders In
The Sky
10:30, 12:00, 1:30
The Boxcars
3:30, 5:00
6:!5
The Willis Clan
10:15, 11:45
1:15
Breaking Grass
11:30, 1:30,
3:30, 5:00
The Lackey Family
11:00, 1:00,
3:30, 4:30
Chilhowee
Mountain Band
12:30, 1:30, 2:30, 3:30
Matthew Weaver
12:00, 1:00
2:00, 3:00
Wednesday, May 28, 2014
The Seldom
Scene
1:00, 3:00, 5:00
The Boxcars
10:30, 12:00,
1:30
The Willis Clan
3:30, 5:00,
6:15
Ash Breeze 11:30, 1:30,
3:30, 5:00
Mountain Faith
11:00, 1:00,
3:00, 4:30
Willow Osborne
12:30, 1:30,
2:30, 3:30
Matthew Weaver
12:00, 1:00
2:00, 3:00
Thursday, May 29, 2014
The Seldom
The Boxcars
Scene
10:30, 12:30. 1:30
1:00, 3:00, 5:00
The Willis Clan
10:15, 11:45,
1:15
Ash Breeze 11:30, 1:30,
3:30, 5:00
Mountain Faith
11:00, 1:00
3:00, 4:30
Willow Osborne
12:30, 1:30,
2:30, 3:30
Matthew Weaver
12:00, 1:00
2:00, 3:00
Friday, May 30, 2014
The Gibson
Brothers
3:30, 5:00, 6:15
Michael Cleveland & Flamekeeper
10:30, 12:00, 1:30
The Willis Clan
11:30, 1:30,
3:30
Gold Heart
11:30, 1:30
3:30, 5:00
Ash Breeze 11:00, 1:00
3:00, 4:30
Willow Osborne
12:30, 1:30
2:30, 3:30
Saturday, May 31, 2014
The Gibson
Brothers
11:00, 1:00, 2:30
Michael Cleveland
& Flamekeeper
4:00, 5:30, 7:00
The Willis Clan
11:30, 1:30
3:30
Gold Heart
11:30, 1:30,
3:30, 5:00
Lonesome Meadow
11:00, 1:00,
3:00, 4:30
Sunday, June 01, 2014
The Gibson
Brothers
3:30, 5:00, 6:15
Michael Cleveland
& Flamekeeper
10:30, 12:00, 1:30
The Willis Clan
10:15, 11:45
1:15
Jerry Butler
& The Blu J’s
11:30, 1:30, 3:30, 5:30
Just Us
Bluegrass Band
3:30, 5:30, 6:30
Drew’s Country
Blues Band
11:45,, 1:30, 3:15
Subtle Clutch
3:30, 5:30, 6:30
Jerry Butler 3:00, 4:00,
5:00, 6:00
The Thomas
Family Band
12:30, 2:00, 4:15
Youn’s
3:30, 5:00, 6:30
Matthew Weaver
12:00, 1:00,
2:00, 3:00
Jerry Butler 1:30, 2:30,
3:30, 4:30
The King James
1611 Boys
11:00, 12:30, 2:00
Westwend
11:45, 1:15
2:45
Moore Brothers Band
12:30, 1:30
2:20, 3:30
Matthew Weaver
12:00, 1:00
2:00, 3:00
Willow Osborne 1:30, 2:30,
3:30, 4:30
Tammy Jones
Robinette
4:00, 5:45, 7:15
Grassroots Gringos
3:30, 5:30
6:30
Lonesome Meadow
11:00, 1:00,
3:00, 4:30
Willow Osborne
12:30, 1:30,
2:30, 3:30
Brian Keith Wallen
12:00, 1:00
2:00, 3:00
Chilhowee Mountain Band
1:30, 2:30, 3:30, 4:30
Heaven’s
Mountain Band
12:30, 2:00, 4:15
Will Tate & 6
Mile Express
3:30, 5:00, 6:30
Jerry Butler & The Blu J’s
11:30, 1:30, 3:30, 5:00
Chilhowee
Mountain Band
11:00, 1:00, 3:30, 4:30
Willow Osborne
12:30, 1:30
2:30, 3:30
Brian Keith Wallen
12:00, 1:00,
2:00, 3:00
Sonny Smith 3:00, 4:00
5:00, 6:00
Heaven’s
Mountain Band
11:00, 12:30, 2:00
The Fiddlin’ Carson
Peters Band
3:30, 5:00, 6:30
Tuesday, June 03, 2014
Della Mae
Sierra Hull
Snyder Family Band
Vickie Vaughn Band
10:30, 12:00, 1:30
12:00, 2:00, 4:00
10:15, 11:45, 1:15
11:30, 1:30,
Chilhowee
Mountain Band
11:00, 1:00, 3:00, 4:30
Willow Osborne
12:30, 1:30,
2:30, 3:30
Brian Keith Wallen
12:00, 1:00,
2:00, 3:00
Jerry Butler 1:30, 2:30
3:30, 4:30
The King James
1611 Boys
11:00, 12:30, 2:00
The Seldom Paid
Bluegrass Band
11:45, 1:15, 2:45
Wednesday, June 04, 2014
Balsam Range
Sierra Hull
Snyder Family Band
Vickie Vaughn Band
The Tenos
1:00, 3:00, 5:00
10:30, 12:30, 1:30
10:15, 11:45, 1:15
11:30, 1:30, 3:30, 5:00
11:00, 1:00, 3:30, 4:30
Willow Osborne
12:30, 1:30,
2:30, 3:30
Brian Keith Wallen
12:00, 1:00,
2:00, 3:00
Chilhowee Mountain Band
1:30, 2:30, 3:30. 4:30
Eagle’s Wing
Gospel Band
11:00, 12:30, 2:00
Alex Leach & Friends
3:30, 5:30, 6:30
Thursday, June 05, 2014
Friday, June 06, 2014
Chilhowee Mountain Band
1:30, 2:30, 3:30, 4:30
Bama Blu-grace
11:00, 12:30
2:00
Nathan Stanley
11:00, 12:30, 2:00
Monday, June 02, 2014
Della Mae
Sierra Hull
Snyder Family Band
3:30, 5:00, 6:15
12:00, 2:00, 4:00
3:30, 5:00, 6:15
4
WDVX Stage at the
Back Porch Theater
Balsam Range
10:30, 12:00, 1:30
Paper Bird
3:30, 5:00, 6:15
Flatt Lonesome
3:30, 5:00, 6:15
The Grassabillies
11:30, 1:30, 3:30 5:00
The Tenos
11:00, 1:00, 3:00, 4:30
Willow Osborne
12:30, 1:30, 2:30, 3:30
Brian Keith Wallen
12:00, 1:00, 2:00, 3:00
Jerry Butler 3:00, 4:00, 5:00, 6:00
The Rochesters
12:20, 2:00, 4:15
Alex Leach & Friend
3:00, 5:00, 6:30
Balsam Range
3:00, 5:00, 6:15
Paper Bird
10:30, 12:00, 1:30
Flatt Lonesome
11:30, 1:30, 3:30
The Grassabillies
11:30, 1:30, 3:30, 5:00
Most Wanted
11:00, 1:00, 3:00, 4:30
Willow Osborne
12:30, 1:30, 2:30, 3:30
Brian Keith Wallen
2:00, 1:00, 2:00, 3:00
Jerry Butler 3:00, 4:00, 5:00, 6:00
The Balos Family
11:00, 12:30, 2:00
Just Us Bluegrass Band
3:30, 5:00, 6:30
Saturday, June 07, 2014
Marty Raybon
11:00, 1:00, 2:30
The Hot Club
Flatt Lonesome
of Cowtow
11:30, 1:30, 3:30
4:00, 5:30, 7:00
Jerry Butler Most Wanted
Willow Osborne
Matthew Weaver
& The Blu J’s
11:00, 1:00, 3:00, 4:30
12:30, 1:30, 2:30, 3:30 2:00, 1:00, 2:00, 3:00
11:30, 1:30, 3:30, 5:00
Chilhowee Mountain Band
1:30, 2:30, 3.30, 4:30
Walking by Faith
4:00, 5:30, 7:00
Coaltown Dixie
3:30, 5:00, 6:30
Sunday, June 08, 2014
Marty Raybon
3:30, 5:00, 6:15
The Hot Club
Flatt Lonesome
of Cowtown
11:30, 1:30, 3:30
10:30, 12:00, 1:30
Jerry Butler Most Wanted
Willow Osborne
Matthew Weaver
& The Blu J’s
11:00, 1:00, 3:00, 4:30
12:30, 1:30, 2:30, 3:30
2:00, 1:00, 2:00, 3:00
11:30, 1:30, 3:30, 5:00
Chilhowee The Balos Family
Mountain Band
11:00, 12:30, 2:00
1:30, 2:30, 3.30, 4:30
CF Bailey &
Shadow Ridge
3:30, 5:00, 6:30
Love every moment
May 23, 2014
5
Barbeque & Bluegrass Specialty Food Items
With so many tasty barbeque options available in the Park during Barbeque & Bluegrass, we wanted to provide you with a
list of the specialty items the Foods Team prepared for this fabulous festival. Please let our Guests know where they can find all
of the award-winning food we have to offer!
Location
Miss Lillian’s
Aunt Granny’s
Sweet Shoppe
Barbeque & Bluegrass Food Items
Kansas City BBQ Chicken Breast Quarter
Fried Red Skinned Potatoes w/Green Peppers and Onions, Taco Bar
Dollywood Freeze (Made with vanilla ice cream and choice of Coke, Sprite, Mello Yello
or Hi-C Orange
Splinter’s
FireChaser Express Salted Caramel Funnel Cake, Oreo Funnel Cake, Smores Funnel Cake,
Strawberry Funnel Cake, Hot Fudge Funnel Cake
Splinter’s Hot Dogs
Three-Alarm Dog (chili, cheddar cheese, jalapeno peppers); Mountain Dog (chili, cole slaw,
diced tomatoes); Firehouse Dog (chili, onions); BBQ Dog (BBQ pork, cole slaw)
Crossroads
FireChaser Express Salted Caramel Funnel Cake, Oreo Funnel Cake, Smores Funnel Cake,
Strawberry Funnel Cake, Hot Fudge Funnel Cake
Grandstand Café
FireChaser Express Salted Caramel Funnel Cake, Oreo Funnel Cake, Smores Funnel Cake,
Strawberry Funnel Cake, Hot Fudge Funnel Cake
Market Square
Big Skillet Tater Patch offers Idaho Potatoes, Sweet Potatoes or Skillet Potatoes with
various toppings
Backstage Restaurant
Entree Choice: Pulled Pork, Smoked Sausage, Smoked Chicken Breast Quarter, Texas-Style
Beef Brisket, Slabs of Ribs. Featured buffet items include: Loaded Potato Soup, Vegetable
Soup, Roasted Red Skinned Potatoes, Baked Beans, Corn on the Cob, Macaroni & Cheese,
Collard Greens, Cornbread Muffins. Mashed Potato Bar, Salad Bar. Victoria’s Pizza
BBQ Booth near the pond
Meatball Sub, Stromboli Flatbread w/ Ham and Pepperoni
Roasted Corn on the Cob, BBQ platter with choice of meat (Chicken Breast, Pulled Pork,
Smoked Sausage), Combo platter with choice of two meats, Sampler platter with choice of
three meats, 1/2 Slab of Ribs, Homemade Cookies, Rice Krispie Treats
Celebrating TEAM
Award Winners
Congratulations to the Wardrobe Team, Dollywood’s
most recent Team Excellence and Memory Making
(TEAM) Award winners! For their consistent
commitment to excellence and the Park’s overall
success, the Wardrobe Team is the first TEAM award
winner in 2014. They have gone above the call of
duty by dressing Hosts in super-human fashion!
Understanding that it is important to get our Hosts
prepared to work as quickly as possible, the Wardrobe
Team schedules appointments to serve our Hosts best.
On one very busy day this spring, they had more than
The award-winning Wardrobe Team is pictured left to right:
150 appointments scheduled. On the same day, there
Rose Robison, Betty McGill, Angie Davis, Susan McCarter and
were more than 350 walk-ins! For this small team of
Chipper Bird.
five to outfit more than 500 Hosts, each with unique
costume needs, was an amazing feat of teamwork and good old-fashioned hard work!
This spring, they have updated uniforms for multiple teams. In just a few short months, they have created 400 new uniforms,
made 1,200 alterations, sewn 600 patches onto garments, and dressed 1,000 Hosts with multiple costumes! WOW!
The TEAM award is presented every few weeks to a new team that has been noticed for their commitment to excellence and
overall park success. All members receive a TEAM Excellence Award pin. Additionally, the name of the winning team is added
to the award, which moves between winning teams.
6
Love every moment
Corporate
June 6 Birthdays
May 24
May 25 May 26
May 27 May 28
May 29 May 30 May 31 June 1
June 2 June 3 June 4 June 5
Darlene Ray
Kody Booth
Alice Trivette Stout
Heather Morey
Joann Prettyman
Wanda Adams
Alberta Edwards
Sharon Pack
Austin Moore
Terry Lethco
Sue McPeters
Josh Stinnett
Craig Hux
William Strange
Stephen Strange
Dianne Gay
James Sykes
Irene Damphier
Hollie Tkacik
Patrick Alston
Mark Hasty Jr
Diane Wright
Heather Byrd
Ronald Brady
Mary Eidson
Karen Shults
Chuck Swartz
Kathie Crozier
Barbara Freeman
Joanne McDonald
Leigh McCann
Alexis Haney
Beth Ferguson
Thomas Broadbent
Nathan Forshey
Lee Warren
James Smith
Cassie Hill
Latausha Dodge
Pamela Morgan
Melba Hale
Harry White
Sonya Gray
Margie Bankston
Jason Woods
Sidney Turnage
Lodema Wilburn
Janice Trentham
Harold Johnson
Lisa McQueen
Erin Branch
Marion Brown
Drew Slice
Ken Harris
Rick Helton
John Hightower
Frank Meadows
Brianna Moore
William Cornman
Bob Maultsby
Doris Butts
Jason Boothe
Bradford Martin
Dusty Riley
Chris Williams
Norman Elliott III
Security
Foods
Operations
Operations
Operations
Merchandise
DSC
Foods
Foods
Merchandise
Marketing
DSC
Foods
Foods
Foods
Operations
M&C
Foods
Entertainment
DSC
Safety
Foods
Operations
Merchandise
Foods
Merchandise
Finance
Finance
M&C
Marketing
DSC
Foods
Operations
Operations
Entertainment
Merchandise
DSC
DWC
DSC
Foods
Foods
Operations
Operations
Operations
Entertainment
Merchandise
M&C
M&C
DSC
Foods
Foods
Operations
Entertainment
Merchandise
M&C
Foods
Operations
Entertainment
Special Events
M&C
Foods
Operations
Entertainment
M&C
M&C
Foods
Mike Patton
Greta Mills
Jordan Leach
Operations
Operations
DSC
Corporate
Anniversaries
Years
of
Department DateService
Carroll Rousseau Operations
May 24 6
Deborah Strong Entertainment May 24 10
Nathan Forshey
Entertainment May 24 9
Elijah Harris
DSC
May 24 6
Sara Pack
Foods
May 25 1
Michelle Stoops
Foods
May 25 1
Brandon Kitts
Foods
May 25 1
Jalynn Gamble
Foods
May 25 1
Craig Alleman
Operations
May 25 1
Doug Messer
Merchandise May 25 27
Rylee Henry
Merchandise May 25 1
Charles Belcher
M&C
May 25 1
Mike McCarter
M&C
May 25 24
Alisha Hernandez DSC
May 25 1
Nancy King
Foods
May 26 15
Freda Worley
Foods
May 26 8
Daniel Warfield
Merchandise May 26 2
Dennis Miller
DSC
May 26 2
Debra Miller
DSC
May 26 2
Charlene Garner DSC
May 26 2
Mary Fawver
Operations
May 27 6
Tara Benger
Operations
May 27 8
Walt Papierski
Entertainment May 27 21
Scotty Trentham M&C
May 27 23
Marty Huffaker
Marketing
May 27 7
Billie Ferguson
Foods
May 28 2
Jackie Looney
Operations
May 28 5
Al Plaseyed
Operations
May 28 5
Milton Greer
Merchandise May 28 5
Cory Breedlove
M&C
May 28 5
Rick Helton
M&C
May 28 5
Helen Sutton
DSC
May 28 16
Filomena Holdren DSC
May 28 10
Kimberlee
Riemenschneider Foods
May 29 1
Melinda McMahan Operations
May 29 1
Bonnie Templeton Operations
May 29 6
Anthony Rickett Operations
May 29 2
Nicholas Raney
Operations
May 29 2
Ann Hamilton
Entertainment May 29 21
Chris Szaton
Merchandise May 29 1
Lacey Trentham
Merchandise May 29 18
Brandon Morgan Merchandise May 29 1
Dave Anderson
Special Events May 29 37
Anthony Knight M&C
May 29 2
Dennis Mousaw M&C
May 29 2
Rodney Pearson M&C
May 29 38
Pete Owens
Marketing
May 29 14
William McMahan DSC
May 29 1
Craig Hux
Foods
May 30 7
Talibah Ashe
Entertainment May 30 2
Kearan Dykes
Merchandise May 30 28
Alisa Murphy
HR
May 30 2
Randy Crum
M&C
May 30 28
Christopher
Armstrong
DSC
May 30 4
Jerry Prince
Merchandise May 31 12
Patrick Johnson
M&C
May 31 7
Bob Smyth Jr
M&C
May 31 14
San Adams
DSC
May 31 6
Irene Damphier
Foods
June 1 16
Robert Ferguson Operations
June 1 4
Dawn Wimberly Operations
June 1 9
Eric Baker
Entertainment June 1 6
Debra Culver
Merchandise June 1 4
Jonathan Rupertus Finance
June 1 4
Katherine Henry
Ashley Adams
Josh Payton
Dora Hubbard
Dorothy Starkey
James Stiltner
Steven Edwards
Kathy Self
Steven Stowers
Ray Buckalew Jr
JD Vaughn
J.D. Evans Jr
Dusty Riley
Weston Martin
David Lee
Debra Catlett
Zack Knudsen
Shyann Hurst
Austin DeFord
Norma Slaton
Debi Gott
Garry Dykes
Gene Scherrer
Maria Kloth
Jerry Bennett
Ellen Short
Debbie Bryant
Candice Taylor
Walter Rice
Kayla Boggs
Joel Black
Dolores Cason
Sandra Alleman
Thomas Gaskill
Nancy Dougherty
Jessica Price
Josh Stinnett
Annette Branham
Marketing
Marketing
DWC
Foods
Foods
Operations
Merchandise
M&C
Operations
Operations
Merchandise
Merchandise
M&C
Foods
Entertainment
Merchandise
HR
DSC
Operations
Merchandise
Finance
DSC
Administration
Foods
Foods
Foods
Operations
Operations
Operations
Operations
Merchandise
Merchandise
Merchandise
M&C
M&C
DSC
DSC
DWC
June 1
June 1
June 1
June 2
June 2
June 2
June 2
June 2
June 3
June 3
June 3
June 3
June 3
June 4
June 4
June 4
June 4
June 4
June 5
June 5
June 5
June 5
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
June 6
1
9
5
8
15
3
10
30
4
3
4
10
12
3
7
11
7
1
8
14
8
14
27
1
1
11
8
2
1
1
1
17
1
2
5
1
1
2
This list reflects the Host’s current team.
SAFE Y
Matters
Proper lifting technique is crucial
to help us avoid back and shoulder
injuries. Let your lower body do
most of the work when lifting heavy
objects. Bend at the knees and keep
your back straight. Hold the load as
close to your body as possible. Do not
bend over to pick up items!
Other lifting tips include:
• Do not pick up loads that are too
heavy. Either break them into parts
or ask for assistance from another Host. • Assess what you are lifting and have
a plan before you pick it up.
• If you must carry a heavy item, check
that the route to your destination is
clear before lifting the item.
• Avoid lifting above shoulder level.
• Do not twist. Your feet, knees, and
torso should stay in alignment.
May 23, 2014
7
What If Award Winner
Congratulations to Jim Hamilton for winning the most recent
What If Award. Jim, an Amusements Host, has taken on additional
responsibilities as Amusements Safety Trainer this season. In
this new position, Jim has raised the standard of training for his
department. Additionally, he has focused on safety standards, What
If scenarios and training for Hosts.
Jim recently provided several suggestions which were presented
to the What If Committee. Jim’s list of suggestions was selected as
the most effective during the last committee meeting.
What If is the process of looking for and identifying conditions
which could cause injury to Guests or Hosts, or damage to
property or equipment. These are conditions where an incident
might happen. Hosts with suggestions for the What If Committee
should submit their ideas to their immediate supervisor. These
recommendations are shared during the committee meeting and
the best suggestion each month receives the award.
Eric Etherton, Safety Senior Manager (far left), Kristen
Stinnett, Amusements Team Lead, and Eddie Kinder,
Amusements Supervisor, present Jim Hamilton,
Amusements Team Safety Trainer, with the What If
Safety Award.
Healthy Living Tips from
Humana’s dream is to help people achieve lifelong well-being, and we want Dollywood Hosts to live happily and enjoy good
health, so we offer these health tips. For more healthy living tips, go to humana.com/resources/healthy_living/wellness_tips.
Diabetes Control Tips
•
•
•
•
•
Check your feet every day for cuts, blisters, red spots, and swelling.
Brush your teeth and floss every day to avoid problems with your mouth, teeth, or gums.
Test your blood glucose one or more times a day. Keep your doctor in the loop.
Check your blood pressure if your doctor thinks you should.
Report any changes in your eyesight to your healthcare team.
Splashing for a Cause!
Saturday, June 7 is Ronald McDonald House Day at Dollywood’s Splash Country. A portion of Dollywood’s Splash Country
admissions on June 7 help support the Ronald McDonald House of Knoxville. Guests also may purchase commemorative event
T-shirts to help raise additional funding for the house which has served nearly 50,000 people since opening in 1985. Ronald
McDonald himself makes an appearance at the event to greet children, and families are encouraged to compete for prizes
each hour in the cornhole tournament.
HealthJunction
by Dollywood Health Advocate Nurse
Way to Go Dollywood-Ready to
Walk On for Health and Park Pride!
Dollywood is prepared to walk to win! On Friday, May 16, Hosts stopped by the
Legacy & Learning Center to sign up to participate in the Humana Walking Tour.
During the kickoff event, participants were able to pick up pedometers provided
by Humana. More than 300 Hosts are ready to walk their way to fitness, and in
the process, track their steps in an effort to beat the other HFE properties! The
competition begins on May 24.
Alisa Murphy
Health Advocate Nurse
8
Love every moment
Toby Wagner helps Dollywood Security
Officers Mario DeLucia and Thomas
Challis who are ready to participate in
the Humana Walking Tour. The officers
are excited to see how many steps they
take every day!