Currents - CSI Management Services

Catherine Dowd, General Manager
has also worked as General Manager of Mutiny Hotel, overseeing its opening, building renovation,
and conversion to a condominium-hotel. As Director of Residences and Rooms at the Ritz-Carlton
Coconut Grove, Catherine managed the opening of association and master residences as well as
the hotel itself. As General Manager of Apogee she oversaw all pre-opening activities, including
staffing and contracting.
Brian D. Clark, Senior Property Manager
Brian joined CSI International at the inception of our involvement with Fisher Island. Previously he was
General Manager at the Bath Club Condominium on Miami Beach. Before that he served the RitzCarlton Hotel Company for ten years, during which time he mastered various management positions
responsible for all aspects of luxury hotel operations. Brian was also part of the Ritz-Carlton Corporate
Opening Team, which he trained to become an elite group of five-star and five-diamond customer
service professionals.
Paul Javenes, Director of Building Services
A dedicated construction management professional since 1979, Paul Javenes has worked extensively
with high-end residential properties, including as partner and project manager for K&S Development
Corporation of Nyack, New York from 1988 until July 2007 and, prior to that, as a supervisor and Project
Manager for Token Construction of Suffern, New York. He brings a wealth of expertise to his new role
as the island’s Director of Building Services, from managing multimillion dollar contracts to custom
construction to specific project work, such as the repair and maintenance of HVAC, roofs, plumbing,
and electrical equipment. Crucial to this unique and impressive skill set are Paul’s attention to detail
and eye for quality, traits which add tremendous value and stability to CSI’s management across the
board.
Roberto Odio, Property Manager
bios:
years of Mobil Five-Star designation was one of only twelve Mobil Five-Star hotels in America. She
proper ty management
Catherine Dowd has been the Director of Marketing at the Grand Bay Hotel, which throughout eight
FISHER ISLAND
Currents
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relationships
CSI Acquires camelot
raising the bar with csi
CSI BIOS
MEET OUR TEAM OF LEADERS
relationships are built on trust, CSI prides itself on constantly working to build longstanding relationships
relationships: “CSI looks forward to a long
and rewarding relationship with Fisher Island”
Roberto Odio joins the CSI International team on Fisher Island from managing the opening of the
luxurious Residences at the Bath Club Condominium on Millionaire’s Row in Miami Beach. He has
a background as well in Ritz-Carlton hospitality and is a veteran of the rigorous Housekeeping
Management program at Ian Shrager’s Shore Club. This isn’t Roberto’s first foray into island-bound
hospitality: he has also served as manager for Noble House’s Grove Isle Resort and Little Palm Island.
The board members and residents of Fisher Island already familiar with Roberto’s work have been
consistently impressed by his exceptional talent for customer service, his meticulous attention to
detail, and his prompt follow-up.
Todd Patterson, Property Manager
Dear Residents of Fisher Island:
Over the past year, CSI has enthusiastically received feedback from
island board members and residents with respect to what they want,
expect, and deserve from Fisher Island property management. What
we’ve learned is that issues including the selection of contractors,
the streamlining of communications, the addition of more ancillary
services, and an overall transparency of CSI operations are at the top
of nearly everyone’s list.
Todd Patterson has been with CSI for a total of fourteen years. He came to Fisher Island in July 2006,
after extensive experience working as Director of Operations in the commercial segment with top
companies such as AT&T, Countrywide Mortgage, Lucent Technologies, Grubb & Ellis, and Morgan
Stanley.
Joshua Tomey, Property Manager
Joshua Tomey came to CSI International from the Four Seasons Hotels and Resorts, where he spent
nearly six years in luxury hospitality and residential operations management. Most recently Josh served
at the new Four Seasons Hotel Miami where he received numerous accolades for his work including
Four Seasons Hotel Manager of the Year during the hotel and residences’ first year of operation.
Although Josh is relatively new to Fisher Island, he is already finding ways to improve the operation and
feel of the associations he’s managing. By getting to know the residents, their property, and the specific
needs of each association, Josh is able to find new and innovative ways to make living at Fisher Island
the best it can be. Josh is excited to introduce his keen eye for detail and especially attentive brand of
Our face-to-face communication with residents has proven an
invaluable advantage. Your advice and constructive criticism are
critical resources to our ability to customize our services to your
desires and needs. Dialogue is the key to CSI remaining a leader in its
field—the most exclusive and accommodating full-service provider
existing today.
Redefining property management and maintaining our commitment
to provide the highest possible quality of service means hiring the
best employees the industry has to offer. It also means insisting on
superior standards for our contractors and unflagging accountability
and responsibility among our staff. Establishing such standards
requires a constant, open communication among CSI, island
residents, and the Fisher Island Community Association (FICA).
FICA has identified CSI as a valuable entity on their prestigious vendor
list and is working evermore closely with CSI toward accomplishing
common goals, including better trash consolidation, employee
appearance standards, and real-time dialogues in which resident
questions and concerns can be raised and addressed virtually
instantaneously.
CSI has also recently acquired Camelot, a service customized
to become the island’s complete lifestyle concierge, fluent in all
matters of hospitality from car registration to luxury travel planning.
Which means you should feel free and even eager to call us
anytime, day or night, thinking of CSI not merely as a property
manager but as a complete personalized resource—the front desk
at the Ritz-Carlton, right outside your door.
In short: CSI looks forward to a long and rewarding relationship with
Fisher Island. We are ready and proud to be part of the campaign
to preserve it as one of the most beautiful, peaceful, and desirable
dwellings on earth.
Regards,
Mark Blackburn
Mark Blackburn
Vice President
CSI International
property management to Fisher Island and the CSI International team.
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11/28/07 10:44:34 PM
C S I ’ s I S LAN D
E X PANS I ON
Over the past sixteen
months, CSI has been asked
to assume responsibility for
eighteen out of Fisher Island’s
twenty-one managed
properties, plus the Fisher
Island Day School. It has
been a fast-paced, exciting
time of working around-theclock, seven days a week.
We attribute the rate and
tremendous success of this
growth to our exceptional
managerial team: an
exclusive roster of the
best leaders the property
management field has to
offer.
FICA
CSI is proud to be working
closely with the Fisher Island
Community Association
(FICA) in order to ensure
that all of FICA’s rules and
regulations regarding the
island’s workforce, right down
to personal grooming and
uniforms, are abided by. Our
hope is that our collaboration
with FICA will inspire an even
greater team effort among
the Fisher Island Club and
residents, in the collective
spirit of maximizing quality of
life on the island for all.
CSI Acquires Camelot
CSI is proud to announce
its recent acquisition of
Camelot, a Miami Beachbased provider of concierge
services customized by CSI to
accommodate Fisher Island’s
luxury residential community.
For fifteen years CSI’s clients
have enjoyed traditional,
reliable services including
housecleaning and handyman
repairs, window and terrace
cleaning, construction
repairs, and electrical and
plumbing maintenance. In
early 2008, to celebrate the
Camelot acquisition, CSI will be
launching the enhancement
and expansion of these
services into an exclusive, fivestar suite of high-end amenities
including sophisticated
computer and technological
consultation, pet care, fine
auto detailing, interior plant
design, golf cart maintenance
and detailing, mail services,
grocery shopping, personal
accounting, and the general
maintenance—including
absentee maintenance—of all
of the above.
Next year will also see the
exciting addition of an elite
new tier of recreational and
professional services including
private aviation, customized
travel itineraries, party planning,
theater and dining reservations,
yacht brokerage, and choice
legal and financial resources.
Stay tuned for news of a special
celebratory event where you
will have the chance to meet
and talk about the vast array
of vitalizing prospects with our
premium luxury partners.
And even if you don’t see the
service you desire listed here,
that doesn’t mean Camelot
can’t provide it. The staff stands
ready and eager to cater to
new interests. The possibilities
are limitless and begin with you.
For a complete brochure of
Camelot’s services and pricing
contact CSI at 305-672-8724.
CSI International is a full facilities management company focused on residential and
Fortune 500 commercial markets. We take pride in exceeding our clients’ expectations
by going the extra, mile and investing more time, effort, and money than our competitors
to find exactly the right people to manage your services. Because our success relies on
client satisfaction, we treat you as our partner and measure our philosophy’s success by
the large number of long-term relationships we maintain.
Learn more about CSI at www.csiinternational.com.
IMPORTANT
NUMBERS
r a isi n g t h e b a r
wi t h csi
“The bottom line is that we tremendously value and appreciate your faith and business and are
determined to prove ourselves worthy of not only meeting but exceeding expectations.”
It has been brought to CSI’s
attention that under previous
management certain
contractors (for example in
plumbing, landscaping, and
HVAC maintenance) were not
meeting desired objectives. By
contrast, CSI is taking a hard
stance. Our Director of Building
Services acts as a general
contract overseer, filtering
out ineffective and uninsured
or unlicensed contractors
to retain only those who will
uphold our superior standards
of quality, integrity, and
craftsmanship.
Moreover, we are also
increasing our efforts to
refine and consolidate the
island’s workforce as much as
possible to alleviate crowding,
unnecessary expenses, ferry
service strain, and to ensure
that workers have proper
licenses and insurance as
required by law. Every single
contractor engaged by
CSI will be duly approved
for accountability, legality,
security, efficiency, and costeffectiveness.
Each time CSI takes over the
care of a building, the previous
management must prepare
and present extensive data—
including a staff roster sheet,
a budget, and a Profit and
Loss Statement, all of which
must then be logged into CSI’s
system so that CSI can analyze
the information and move
forward. CSI has been working
diligently with former managers
and their firms to process this
complex matrix of data as
swiftly as we can. We’re proud
to announce a consolidation of
resources so that our team can
now work together under one
roof with a central telephone
system, IT system, and computer
system along with related
storage space, facilitating all
management procedures.
Every day we strive to refine
our processes to ensure they
remain as smooth, efficient, and
up-to-the-minute as possible.
We tremendously value and
appreciate your faith and
business and are determined
to prove ourselves worthy of
not only meeting but also
exceeding expectations. Your
participation is key: please
do not hesitate to contact us
with any comments, ideas, or
suggestions for improvement.
CONTACTS
CSI Fisher Island Office (tel.)
305-672-8724
CSI Fisher Island Office (fax)
305-672-8726
Useful General Numbers
Cable (Comcast)
Telephone (AT&T)
Dry Cleaner’s (Rey’s Cleaners) Electricity (FPL)
Satellite (Direct TV)
Alarm/Door Bell (ADT)
Taxi (Yellow Cab)
888-266-2278
888-757-6500
305-443-0839
305-442-0388
800-897-9773
305-999-3444
305-888-7777
Useful Island Numbers
Accounting Bank: Region’s Bank
Beach Club
Camelot Services
Catering City View Café Clearance
Club General Manager
Community Association (FICA)
Dining Reservation/Concierge
Flowers-Ocean Flowers
Garwood Lounge
Golf Grill
Golf Shop
Guest Clearance
Island Market
Kids Connection Marina/Dockmaster
Membership
Operator Porto Cervo
Post Office Salone Di Bellezza
Sassy Gift Boutique
Security Spa Internazionale
Tennis Center
Trattoria
305-535-6074
305-531-9425
305-535-6038
305-534-7070
305-535-6035
305-535-6027
305-535-6022
305-535-6029
305-535-6055
305-535-6006
305-531-9401
305-604-2365
305-535-6014
305-535-6016
305-535-6022
305-535-6599
305-535-6024
305-535-6098
305-535-6076
305-535-6000
305-535-6039
305-535-6058
305-535-6033
305-535-6007
305-535-6065
305-535-6030
305-535-6010
305-535-6090
THE CSI STAFF
Residences
P r ivat e
Even if your Fisher Island residence isn’t one of the buildings
managed by CSI you still stand to benefit from our efforts and
presence. Our customized concierge services aren’t exclusive to
residents of the managed properties: any island resident may call
us anytime for anything from roofing company recommendations
to dinner reservations. And as we continue to improve
environmental factors such as the efficiency of trash removal and
the number of workers being ferried to the island at any given time,
everyone living on this 216-acre haven stands to enjoy the results.
CSi_newsletter_final_11.26.07.indd 3-4
the best in the field
What differentiates the CSI-Fisher Island team is that its
managers and engineers are not your average building
services staff; they truly excel in their areas of expertise. The
team at CSI hails directly from the world’s most elite fivestar hotels and resorts, including the Ritz-Carlton, the Four
Seasons, and Millionaire’s Row. These aren’t the people
who attend certification and training programs in hotel and
catering services—they run the programs. Accordingly, their
work ethic and expertise are the best in the field.
11/28/07 10:44:37 PM