Registration information

Belek, Antalya, Turkey
Registration information
10 –12 October 2012
Hosted by
TURKEY // 10-12 OCTOBER 2012
THE TRAVEL CONVENTION
Turkey, Come Explore....
The Turkish Ministry of Culture
and Tourism is delighted to
be hosting ABTA’s 2012 Travel
Convention in Turkey for the
first time in more than two
decades, in the resort of
Belek, close to Antalya on the
Mediterranean coast.
This year will be the first time in ABTA’s history that
the Association’s annual Convention has taken place
at an all-inclusive resort. With the growth of this type
of holiday, it is the perfect time to experience a top
end all-inclusive property with food and beverage
costs covered by your accommodation – which at
just £125 for a single room at a five star luxury resort,
is outstanding value.
I am also delighted that we are going to be staging the event in the resort area of Belek,
Turkey is still a firm favourite with British holidaymakers, being popular
a region of Antalya that has been designed and developed by the Turkish tourism industry
not just for its value for money and accessibility but also for the
which had the foresight to predict that the demand for luxury and all-inclusive holidays
variety it offers. As well as the classic sun and sea combination
would grow.
there are numerous sporting and outdoor activities on offer, great
Talking of foresight, our umbrella theme for this year’s business sessions is Insight & Foresight,
and we will have an outstanding line-up of speakers from within and outside travel who will be
presenting you with the insight to make informed and winning decisions, and equipping you
with the foresight to develop the forward and creative thinking that will help shape the future
success of your business.
We shall be focusing specifically on the customer, the future and the industry. Through a
series of insightful and thought-provoking sessions, which will be both intellectually stimulating
and entertaining, we’ll be talking about topics as diverse as how we can improve routes to
market through greater customer intelligence, how the 21st century mind works, and where the
industry’s future growth will come from.
I very much hope you will be able to join us in Turkey and look forward to seeing you there.
Mark Tanzer
Chief Executive
ABTA Ltd
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historical and archaeological sites to visit, and a delicious cuisine
served with the warm hospitality for which the country is world
famous. With more than 30 million visitors in 2011, Turkey is proud
to be one of the world’s top holiday havens.
A key golfing destination with an abundance of luxury resorts and
hotels, Belek is a modern example of a Turkish resort, offering fabulous
scenery in a relaxed environment. Delegates will be staying at the
The Travel Convention is the UK’s largest and
most significant event for travel industry
professionals. Organised by ABTA, the UK’s
leading travel association, it’s where travel’s
top conversations take place.
luxurious Cornelia Diamond Golf Resort & Spa or the sumptuous Susesi
Luxury Resort, both fine examples of Belek’s superb all-inclusive venues.
We hope you will join us at this year’s Travel Convention, and look
forward to welcoming you amid the beauty of Turkey’s Mediterranean
coast. Turkey, Come Explore...
Tolga Tuyluoglu
Director
Turkish Culture and Tourism Office, UK
Headline sponsors
TURKEY // 10-12 OCTOBER 2012
THE TRAVEL CONVENTION
Business sessions
William Higham
Founder and Managing Director
The Next Big Thing
This year’s Travel Convention will
present delegates with the insight
to make informed and winning
decisions, as well as the foresight
to develop the forward and creative
thinking that will help shape the
future success of their business.
In an increasingly competitive environment,
companies that can manage the mix of
industry insight and market intelligence more
effectively than their competition will be
William is one of Britain’s leading future trend
authorities. His company uses systematic analysis
of change patterns and cultural dynamics to predict,
identify and target new consumer markets.
CUSTOMER
In an era of social, technological
and economic change, business
today’s empowered and
survival increasingly rests on
vocal customers?
understanding the changing
trends of the consumer.
• How can we generate an
emotional response from our
What might the longer term future
• What do the leaders from
look like and how will it shape
other industry sectors predict
the travel industry of tomorrow?
the future will look like?
Forecasting, forward thinking
• How will the economic,
and having an awareness of
financial and business scene
different perspectives will all
determine the future
play a role in shaping the future
challenges for business?
success of a business.
In our series of sessions on the
• Will the next generation think
and feel in a totally new way
future, we will seek to answer all
this and more.
– and how will they behave?
• What are the key value drivers
that will impact the shape of
travel in ten years from now?
INDUSTRY
Through our industry sessions,
geo-political events affect
of the industry’s current and future
destination choice?
leaders. We’ll also be quizzing them
We will explore how the travel
customers to create greater
corporate foresight can be used to support strategic planning, identify new
industry can connect, harness
brand engagement and
gathering their thoughts on the
business opportunities and increase the innovation capacity of a business.
and engage with customers to
improve customer retention?
strategic and tactical considerations
informative insights on the customer, as well as the industry. And providing
suit their ever-evolving tastes,
needs and expectations.
a competitive advantage to all those able to recognise the opportunities,
• How can we improve our
it will explore many different and often fascinating aspects of the future.
routes to market through
greater customer intelligence?
Speakers
Look out for speaker announcements
in Convention e-news, and updates
on the Convention website.
• What does customer
service mean in 2012?
thrive in 2013 and beyond.
tomorrow look like – and what
will matter to them?
All this and more will be explored
in our series of customer
insight sessions, which will
delve into both our on and
offline customer relationships.
on their own customer insights and
that any company should adopt to
• What will the customer of
• Where will the industry’s
Baroness Susan Greenfield CBE
Baroness Greenfield is a Professor of Synaptic
Pharmacology at Oxford. She specialises in
the physiology of the brain and the impact that 21st
century technologies will have on the mind of the future.
• How will continuing
we’ll be talking travel with many
best placed to position their companies as market leaders. At the same time,
Through its plenary business sessions, The Travel Convention will deliver
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• How can we manage
FUTURE
future growth come from?
• What are the behaviours of
different demographic groups?
• How will global and economic
concerns – the price of oil, the
Arab Spring, Euro-zone trials
and tribulations – affect travel
today and in the future?
From current commercial concerns
to the future outlook for specific
industry sectors – including cruise,
tour operating, travel retail and
aviation – we’ll be discussing the
industry’s challenges as well as its
wealth of opportunities.
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TURKEY // 10-12 OCTOBER 2012
THE TRAVEL CONVENTION
Programme of events
Tuesday 9 October
On Tuesday evening, the Convention Bar at the Cornelia Diamond Resort will be
the social hub until the early hours. Delegates staying at both hotels are welcome
to use the Convention Bar throughout the event, at the published times.
Tuesday 9 October
Delegates arrive
From 20:00
Convention Bar
Wednesday 10 October
On Wednesday morning, you will have the opportunity to enjoy the resort
activities at your Convention hotel, or to participate in the Convention’s
traditional football match.
The business of the Convention will commence with a lunch for all delegates
Wednesday 10 October
at the Cornelia’s Diamond Restaurant from midday.
Morning
private events/resort activities/leisure time
The business sessions will follow at 14.00hrs in the Cornelia Diamond Convention
09:30
press conference*
Centre, when an outstanding line up of speakers from within and outside travel will
10:00 –12:00
football match
delegate lunch
provide their insight and foresight on the customer, the future and the industry.
The evening will be free for you to attend private events or enjoy dinner at
your Convention resort before our host destination treats us to a Turkish
Delight Party in the Cornelia grounds. The evening will continue until the early
hours at the Convention Bar.
Private events
ABTA welcomes private events during the
Convention, but they must only take place at
the times indicated for private events and not
clash with any events highlighted in bold text.
From 12:00
14:00 –15:30
business sessions
15:30 –16:00
refreshment break
16:00 – 17:30
business sessions
Evening
private events/Industry Leaders Dinner*/
PRs Meet the Media*/free time
22:00 – 23:30
Turkish Delight Party
Convention Bar
From 23:30
*By invitation only
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TURKEY // 10-12 OCTOBER 2012
THE TRAVEL CONVENTION
Programme of events
Thursday 11 October
Thursday 11 October
Thursday’s business meetings will include a mix of
plenary and smaller specialist sessions, enabling you
07:45 – 09:15
e-tid Agents Breakfast Briefing*
09:30 – 11:00
business sessions
for all delegates at the Cornelia’s Diamond Restaurant.
11:00 – 11:30
coffee break
That evening, experience the heavenly hospitality of
11:30 – 13:20
business sessions
Commencing in the Apple Garden – decorated with five
13:20 – 15:00
delegate lunch
15:00 – 17:00
business sessions
18:00 – 19:30
private events
20:00 – 23:00
Host Party
From 23:00
Convention Bar
to tailor-make your Convention, with lunch provided
our Turkish hosts at the spectacular Adam&Eve Hotel.
million mirror tiles and home to the 96m Bluetooth Bar
– and continuing beside the world’s longest pool,
the Convention’s Host Party promises angel service
and an evening that will be heaven on earth!
After the party, head to the Convention Bar where
you can party on into the early hours.
*By invitation only
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TURKEY // 10-12 OCTOBER 2012
THE TRAVEL CONVENTION
Programme of events
Friday 12 October
07:45 – 09:15
e-tid Business Breakfast Briefing*
09:30 – 11:30
business sessions
11:30 – 12:00
coffee break
12:00 – 13:20
business sessions
13:20 – 13:30
Convention close
14:30 – 16:00
Beach volleyball
Afternoon private events/resort activities/leisure time
Evening
delegates depart
*By invitation only
Friday 12 October
Friday morning’s business sessions will provide a final opportunity to hear
from a superb line-up of industry leaders and guest speakers.
After the business sessions close at 13.30hrs, enjoy a leisurely lunch at your
Convention hotel. There will also be the opportunity to participate in
the Convention’s beach volleyball tournament during the afternoon, before
departing for home.
ABTA reserves the right to change the programme as outlined in this brochure.
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TURKEY // 10-12 OCTOBER 2012
THE TRAVEL CONVENTION
Registration
Accommodation
Visit www.thetravelconvention.com to register
Cornelia Diamond Golf Resort & Spa
For the first time in its history, The Travel Convention will take place at an
Registration fees
16 April –1 Jul
2 Jul – 12 Aug
From 13 Aug
The hotel offers outstanding five-star accommodation and facilities as well as
ABTA Members
Travel agent delegates
£335
£395
£455
Principal delegates
£335
£395
£455
Companions*
£75
£135£195
ABTA Travel Industry Partners
First delegate
£335
£395
£455
Additional delegates
£640
£700
£760
Companions*
£75
£135£195
All other delegates
Delegates
Companions*
£640
£420
all-inclusive resort, making it easier than ever to plan your Convention budget.
Special room rates for delegates have been
negotiated by our official accommodation
provider, Cosmos Holidays.
a superb in-house convention centre.
Price (per room per night)
£125 Single occupancy
Please note: due to the all-inclusive nature
of this year’s Convention, all delegates
MUST book their accommodation at one
of the official Convention hotels with
Cosmos Holidays. Delegates will not be able
to access the Convention venue sessions
or social events if they do not book through
Cosmos Holidays.
Once registered, delegates will receive an
£700£760
accommodation booking link as part of their
£480£540
confirmation email.
£175 Double/Twin occupancy
Susesi Luxury Resort
Supporting accommodation will be provided at the five-star Susesi Luxury Resort,
which is located next door to the Cornelia, just a few minutes walk away.
Price (per room per night)
*A companion must be a delegate’s spouse/partner and not a business colleague or other associate.
£125 Single occupancy
When registering,
delegates have the
opportunity to help
others by making a
donation to LifeLine,
ABTA’s Charitable Trust.
Every pound donated
will be used to help
colleagues in need.
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The Cornelia Diamond Golf Resort & Spa has
£192 Double/Twin occupancy
achieved a Travelife Sustainability System Gold
Please note: the room rates shown above include access to the Cornelia Diamond
award, which means that they have demonstrated
Resort for networking on the evenings of 9, 10, 11 and 12 October.
that they are working hard to protect their local
environment, as well as improving the lives of
the people they employ and those in the local
communities. They do all this whilst ensuring their
Delegates wishing to extend their stay should email [email protected]
guests have the very best holiday experience.
Visit www.thetravelconvention.com to book.
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TURKEY // 10-12 OCTOBER 2012
Lead partner
Newspapers have evolved to become news brands
with a reach of 24 million UK consumers every day
– up 8% since 2006.
To welcome this increase in customer demand, The Telegraph’s
Travel platform portfolio has grown and now includes two
stand-alone weekend newspaper sections, quarterly luxury travel
magazines, apps, a mobile-enabled site, email and events.
Editorially, we have also made a raft of changes to appeal to
today’s modern traveller, while remaining a trusted source for
our loyal readers. Our focus is to make it as easy as possible
for Telegraph customers to plan with the experts and book
with confidence and we achieve this through our unparalleled
expertise, trusted consumer advice and inspirational writing.
When you consider all of this and the fact that The Telegraph
is the home of Britain’s best-selling quality daily newspaper
– one of the most popular newspaper websites in the world
and an audience that spent a massive £6.7 billion on holidays
last year we believe that Telegraph Travel is the most exciting
destination in the market.
To discuss how we can best promote your holidays, contact
Samantha Andrews on 020 7931 3033.
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THE TRAVEL CONVENTION
Headline sponsors
Allianz Global Assistance is the
leading global provider of assistance,
travel insurance and health, life
and homecare services. We are
delighted to be a headline sponsor
of The Travel Convention.
Cosmos Holidays, part of the Monarch
Travel Group is once again a headline
sponsor of The Travel Convention
as well as official accommodation
provider for Convention delegates.
First Data Merchant Solutions
is an expert in the payments
processing business.
for the travel sector we are delighted to once
Building strong relationships and working closely
Managing Director of Cosmos, Hugh Morgan
again be able to display our commitment
with the travel trade continues to be of great
We have been helping people for over 30 years
commented: “With the incredible growth of
to this important sector through our support
importance to Fred. Olsen Cruise Lines and The
under the name of Mondial Assistance and have
tourism to Turkey from the UK market in the last
of The Travel Convention for the third consecutive
Travel Convention is a great opportunity for us to
recently rebranded to Allianz Global Assistance.
ten years, we have expanded our programme
year. We are part of First Data – a global
meet our key agents and tour operators, updating
In 2011, our staff headcount reached 10,920
significantly and strengthened our links with
industry leader with over 40 years’ payments
them on the latest developments in our company.
globally and our 24/7 call centres handled
our Turkish industry partners. We are therefore
processing experience.
With over 90% of our cruises booked via the
one call every two seconds, helping 4% of the
delighted to play such a key part in this year’s
world’s population, that’s 250 million people.
Travel Convention in Belek as we underline our
We assist customers of travel providers, banks
and other blue chip organisations providing
commitment to our trade partners both in Turkey
and the UK.”
With products and services designed specifically
To find out more call us on 0800 652 5808*
Monday to Friday 08:30 to 17:30
Fred.Olsen Cruise Lines is delighted
to be a headline sponsor of
The Travel Convention – for the
eighth year in a row!
trade, agents’ feedback is invaluable in influencing
and developing our future working relationships.
This year’s choice of Convention destination has
*Telephone calls may be recorded for
inspired us to add Turkey to our programme, with
innovative, tailored products to improve the
The Monarch Travel Group brands represented
security purposes and monitored under
our ‘Turkish Odyssey’ cruise departing in October
customer experience.
at the Convention this year include Cosmos
quality control process.
2013 – exactly 12 months after the Convention.
Merchant Solutions are provided by FDR Limited,
www.fredolsencruises.com
To find out more, call us on 0208 603 9006.
Holidays, Cosmos Tours & Cruises, Avro,
somewhere2stay, as well as sister company
Avalon Waterways.
trading as First Data Merchant Solutions, as
agents for Bank of Scotland plc, as the registering
member under the Relevant Card Schemes.
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For further information visit
www.thetravelconvention.com
email: [email protected]
tel: 01920 873030