holdenfacts - media.gm.com

holdenfacts
Contents
about holden 2
exports 23
facts in brief 3
safety 26
company structure 5
environment 28
general motors corporation 6
community 32
workplace 34
products 35
sales and marketing 39
associated and
collaborative companies 40
contact details 41
areas of operation
design engineering 12
vehicle manufacture 16
engine manufacture 18
sales and marketing 20
customer satisfaction
and quality 20
business strategy and planning
21
finance 21
human resources 22
corporate affairs 22
global purchasing
and supply chain 22
information systems
and services 22
8
November 2008
Holden Corporate Affairs
© GM Holden Ltd 191 Salmon Street
Port Melbourne Victoria Australia
Telephone 03 9647 1111
Facsimile 03 9647 1997
ABN 84 006 893 232
www.holden.com.au
ABOUT
HOLDEN
Holden has a special place in Australia’s history as the
manufacturer of the first all-Australian car, the 48-215
(FX). Since 1948, when the famous 48-215 took to the
road, a succession of landmark models have driven
themselves so deeply into the Australian way of life
that they have become an integral part of it. Along the
way, the Holden name has acquired a significance and
status all of its own, symbolised by a spirit of strength,
ingenuity and adaptability.
Today Holden employs more than 6300 people Australia
wide and has produced more than seven million
vehicles. As part of General Motors, the world’s largest
automotive company since 1931, Holden is evolving
from a domestic manufacturer into an internationally
competitive exporter of vehicles, engines and
automotive expertise to diverse markets.
Holden’s major operating facilities are located at
Fishermans Bend (technical centre, administration and
engine manufacturing plants), Dandenong (spare parts
operation) and Lang Lang (automotive proving ground)
in Victoria; as well as Elizabeth (vehicle manufacturing
plant) in South Australia.
Holden is the provider of a comprehensive, highly
competitive model range that includes Caprice, Statesman,
Calais, Berlina, Commodore, Sportwagon, Captiva, Epica,
Astra, Viva, Barina, Ute, Colorado and Combo.
Although Holdens of the future will change in profile, be
powered by different engines and introduce ever more
innovative features, the process of change generated
through such initiatives will be forever linked to the
company’s heritage by the lion emblem displayed
proudly on its products.
Mark Reuss,
Chairman and Managing Director
GM Holden Ltd
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>
M Holden is Australia’s largest
G
automotive employer.
> 2007 Holden Australian retail sales of 146,680 units
achieved a 14.0 per cent share of a total industry
market of 1,049,982 units. The Commodore sold
57,300 units to continue an unbroken twelve-year
run as Australia’s most popular car.
> Holden’s Elizabeth plant in South Australia
produced a total of 107,795 vehicles in 2007. Total
vehicle export sales reached 36,534.
> Holden Engine Operations in Victoria produced
269,421 four and six-cylinder engines in 2007. Total
engine exports were 173,463. Export customers
included GM Europe, GM Thailand, GM Daewoo,
Shanghai GM and GM South Africa.
Holden Vehicle Manufacturing Operations
Elizabeth, South Australia
FACTS IN BRIEF
company name
facilities
GM Holden Ltd
Head Office and Design & Engineering Centre
191 Salmon Street
Port Melbourne Victoria 3207
GPO Box 1714
Melbourne Vic 3001
Design; engineering; national sales and marketing;
customer satisfaction and quality; finance; human
resources; product, business and strategic planning;
purchasing and supply chain; corporate affairs; legal;
information systems and services; vehicle line
executive group.
Telephone: 03 9647 1111
Location: Port Melbourne, Victoria.
head office
Facsimile: 03 9647 2550
www.holden.com.au
main business
Manufacture and distribution of motor vehicles,
engines, components and parts.
parent company
General Motors Corporation,
Detroit, Michigan, USA.
Holden Vehicle Manufacturing Operations
Plastics, body tool design, stamping, sheet metal
and body fabrication, paint and vehicle assembly.
Location: Elizabeth, South Australia.
Holden Engine Manufacturing Operations
Manufacture and assembly operations for Family II
four-cylinder and Global V6 engines, foundry and
component manufacturing facilities.
Location: Port Melbourne, Victoria.
Holden Service Parts Operations
Distribution and marketing of Holden service parts
and accessories for the Holden dealer network and
international customers.
Location: Dandenong, Victoria.
Automotive Proving Ground
Vehicle development, durability testing,
safety test centre and exhaust emission facility.
Location: Lang Lang, Victoria.
Holden Learning
Training and development programs and
conference facilities for all Holden employees.
Location: Port Melbourne, Victoria.
Holden Innovation
Develops products, technologies and skills to enable
Holden to compete in global markets. Undertakes
research and advanced technology work on areas of
specific need and is involved in collaborative projects with
major universities and research organisations. Closely
linked to GM Research. Activities encompass occupant
protection, crash avoidance, in-car IT systems, human
machine interface, environment and energy systems,
advanced and alternative propulsion technologies.
Location: Port Melbourne, Victoria.
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FACTS IN BRIEF
State Sales Offices
2007 sales and production
Provide a direct interface between Holden and its dealer
network, giving support in the areas of fleet sales, service
and parts.
Vehicle Retail Sales
Location: Victoria, New South Wales, South Australia,
Queensland and Western Australia.
Sports Utility
11,091
Light Commercial
33,554
employment
Total
146,680
Total Vehicle Production
107,795
6368 (October 2008)
products
Passenger Vehicles
Passenger
104,848
Engine Volumes
Holden Caprice, Statesman, Calais, Berlina, Commodore,
Sportwagon, Captiva, Epica, Astra, Viva, Barina.
Family II four-cylinder
136,699
Global V6
132,722
Light Commercial Vehicles
Total Engine Production
269,421
Holden Ute, Colorado, Combo.
Engines
Alloytec V6, Global V6, Generation IV V8,
Family II four-cylinder.
2007 exports
Total Engines
173,463
Engine export customers included GM Europe,
GM Thailand, GM Daewoo, Shanghai GM and
GM South Africa.
Total Vehicles
36,534
Holden vehicles were exported to Saudi Arabia, Bahrain,
Oman, United Arab Emirates, Qatar, Kuwait, Yemen,
Jordan, New Zealand, Brazil, North America, Fiji, Brunei
and South Africa.
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Company
Structure
Chairman and Managing Director
Global Purchasing and Supply Chain
Mark Reuss
TBC
Executive Director
Corporate Affairs
Jason Laird
Executive Director
Customer Satisfaction and Quality
Richard Miziewicz
Executive Director
Design
Antony Stolfo
Director
Engineering
Gregory Tyus
Executive Director
Engine Operations
Martyn Cray
Powertrain Lead Executive
Finance
Mark Bernhard
Executive Director
Human Resources
Scott Sandefur
Executive Director
Information Systems and Services
Pierre Matthee
Executive Director and CIO
Legal
Fiona Harden
General Counsel
Manufacturing – Vehicle Assembly Operations
David Gibbons
Executive Director
Planning
Peter Keley
Executive Director
Program Management
Robert Pantano
Sales & Marketing
Alan Batey
Executive Director
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GENERAL
MOTORS
CORPORATION
general motors corporation
The Global Reach of GM Parts and Accessories
General Motors Corp. (NYSE: GM), the world’s largest
automaker, has been the global industry sales leader
for 77 years. Founded in 1908, GM today employs
about 266,000 people around the world. With global
headquarters in Detroit, GM manufactures its cars and
trucks in 35 countries. In 2007, 9.37 million GM cars and
trucks were sold globally under the following brands:
Buick, Cadillac, Chevrolet, GMC, GM Daewoo, Holden,
HUMMER, Opel, Pontiac, Saab, Saturn and Vauxhall and
Wuling. GM’s OnStar subsidiary is the industry leader in
vehicle safety, security and information services.
Genuine GM Parts and accessories are sold under
the GM, GM Performance Parts, GM Goodwrench
and ACDelco brands through GM Service and Parts
Operations, which supplies GM dealerships and
distributors worldwide. GM engines and transmissions
are marketed through GM Powertrain.
Fostering Global Partnerships
and Consumer Relationships
GM is the majority shareholder in GM Daewoo Auto
& Technology Co. of South Korea, and has product,
powertrain and purchasing collaborations with
Suzuki Motor Corp. and Isuzu Motors Ltd of Japan.
GM also has advanced technology collaborations
with DaimlerChrysler AG and BMW AG of Germany
and Toyota Motor Corp. of Japan, and vehicle
manufacturing ventures with several automakers
around the world, including Toyota, Suzuki, Shanghai
Automotive Industry Corp. of China, AVTOVAZ of
Russia and Renault SA of France.
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THE World’s Largest Automaker
GM’s largest national market is the United States, followed
by China, Canada, the United Kingdom and Germany
More information on GM can be found at www.gm.com
General Motors Corporation Headquarters
Detroit Michigan USA
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AREAS OF
OPERATIOn:
design
Holden Design is a self-contained specialist team which
utilises state of the art technology to develop contemporary
automotive design solutions that demonstrate flexibility,
excitement, value, leadership and passion.
Holden’s Port Melbourne design centre is Australia’s
largest and the third largest in the GM world, behind
those in Warren, Michigan and Russelsheim, Germany.
With increased globalisation of the design process within
GM, Holden Design has earned recognition as a genuinely
innovative and creative contributor. In consequence its
role has expanded to include responsibility for a number
of major GM vehicle programs.
The design centre includes a $6 million virtual design studio
which offers the ability to work interactively with full
sized maths concepts. Because the studio enables vehicles
to be accurately assembled virtually, Holden design,
engineering and manufacturing personnel can utilise
design data right from the start of a new vehicle program.
The technology sharpens Holden’s competitive edge
in terms of interpreting market trends and producing
vehicles with timely and popular appeal.
Holden Design team members represent several
creative disciplines.
Exterior and Interior creative designers were
originally called ‘stylists’. These days, although the role
of initiating new concepts for the appearance of vehicle
exteriors and interiors remains central, the design brief
is far more demanding.
Creative talent must be combined with an understanding
of engineering principles and manufacturing processes
to ensure effective and efficient design solutions.
In a competitive environment, production feasibility
and commercial viability become real constraints.
Consideration must also be given to other influential
factors, among them safety, ergonomics, environmental
impact and other social issues.
Color and trim designers are responsible for the
finishes on any vehicle surface, inside and out, that a
customer can see and touch. Their tools of design are
soft trim − fabric, leather and carpet − interior and
exterior colour, decorative finishes and surface texture.
Researching trends and exploring design are integral to
the job because color and trim designers work at least
four years before start of production. Their designs need
to be relevant and have longevity when the vehicle is
finally released.
Clay modellers are responsible for creating visionary
and concept models for Holden and its global GM
partners. They produce 30 per cent scale exterior
models from two dimensional images which are
then photogrammetry-scanned for cutter path, math
technical studies and digital surface modelling. Full size
clay models are milled to produce size and proportion
models for review. Interior properties are developed by
creating seating buck studies through to complete clay
model interior environments for review and approval.
Design Fabrication is a team of creative hard model
specialists responsible for clay support activities. These
include armature design construction and mould making
to create hard model components for interior and exterior
model review. Displays are produced for development
assessment of future color, finish and grain evaluation.
The team also supports the creation of concept and
show car models for public and internal use.
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Creative talent must be combined with an understanding
of engineering principles and manufacturing processes
to ensure effective and efficient design solutions.
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AREAS OF
OPERATIOn:
design
Digital sculpting has evolved with the development
of electronic surfacing software and the process delivers
exterior and interior digital models. The range of tasks
includes capturing proportion and form utilising design
sketches and supporting advanced design concepts
through to class A production surface models. The team
works closely with designers, clay modellers and design
engineers to capture the design intent.
The Visualisation team works closely with designers
to help them visualise the math model. It creates
high quality digital media to understand a design,
generates a large quantity of images to explore it and
provides the functionality to enable it. Basic properties
of light and shade, color and reflection are applied to
the math model to simulate the real world and create
photorealistic digital media – images, 3D real time
models and animations. This digital media is used in
initial development of proportions, major reviews,
clinics, milestone presentations, differentiation,
brochures and websites.
Technical designers define vehicle configuration,
occupant location, spatial dimensions, overall vehicle
dimensions and legislative compliance requirements.
They liaise with engineering and manufacturing
departments and suppliers to ensure products retain
design objectives.
Design Quality specialists make up three groups
with unique responsibilities and processes. The
Appearance Harmony and Materials Development
group takes color and trim design intent samples from
concept stage to production. It works with suppliers,
engineering and purchasing departments to ensure
surface finishes on each component meet design and
GM Holden quality expectations.
Design Quality and Verification drives integrity and
quality of interfaces through the development of virtual
and physical properties. The group assists in identifying
potential issues and works to develop quality solutions.
The Perceptual Quality team is responsible for
influencing the selection of materials that convey
quality and excellence to the purchaser through the
senses – sight, sound, touch and smell. It asks consumers
what they want through surveys, clinics and general
feedback, identifies ‘best of best’ practices and balances
these against customer expectations.
Holden Design is renowned for producing concept
cars that characterise everything that is exciting about
the process of automotive design. They reflect the
company’s strategic values and emphasise its design
prowess on the world stage.
Advanced Design is a newly established function
within Holden Design. Its purpose is to dedicate specific
design resources to the development of future vehicles
as well as to undertake automotive projects that diverge
from Holden’s normal product portfolio. Because a major
part of the brief is to anticipate customers’ changing
needs, these projects often include studies of emerging
market opportunities. Holden Advanced Design has a
particular focus on delivering unique vehicle proposals
or features to any of General Motors’ global brands.
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FULL SIZE CLAY MODELS ARE MILLED TO PRODUCE SIZE AND
PROPORTION MODELS FOR REVIEW.
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AREAS OF
OPERATIOn:
Engineering
GM Holden Engineering has global responsibility
for General Motors large rear wheel drive vehicle
architecture.
Locally manufactured product derived from this
architecture includes the Holden Caprice and
Statesman, Calais, Berlina, Commodore, Holden Ute and
Crewman. Derivatives are also developed for domestic
and export markets.
The Engineering department is Holden’s largest and
employs approximately 1200 people. Among them are
600 engineers representing a wide range of disciplines
- mechanical, aeronautical, electrical, electronic, systems,
chemical, materials, etc - and scientists.
There are 300 technical staff - CAD designers, experimental
planners, specifications analysts, etc – as well as 300
skilled tradespeople - motor mechanics, tool and pattern
makers, etc - and a variety of support personnel such as
proving ground test drivers.
Widespread use is made of virtual tools − CAD and CAE,
modelling and simulations for crash, structure, occupant
protection, pedestrian impact, aerodynamics, energy
efficiency and so on.
Areas of responsibility are:
body, exterior and interior
• Body structure and closures
• Exterior fascias, lamps, mouldings, spoilers, etc.
• Interior trim, seating instrument panel etc.
•Dimensional engineering, tolerancing, gaps,
margins, etc.
chassis and powertrain integration
• Suspension, brakes, tyres, steering, etc.
• Powertrain integration, fuel systems, etc.
electrical, hvac, powertrain cooling
•Electrical wiring, vehicle electronics, infotainment,
styled electrical features, engine and transmission
control systems
• Heating, ventilation and air conditioning
• Engine and transmission cooling
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powertrain
• Engine design and development
• Transmission development
• Calibration of engines and transmissions
•Engine development, performance and durability
testing
• Engine emissions testing and compliance
•Engine development for GM and non-allied customers
internationally
advanced vehicle development
•Undertake early development activities for vehicle
programs, packaging, engineering criteria, conceptual
design, refining of vehicle themes, etc.
HOLDEN ENGINEERS TRAVELLED MORE THAN 3.4 MILLION TEST KILOMETRES
TO DEVELOP THE VE COMMODORE RANGE
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AREAS OF
OPERATIOn:
Engineering
vehicle integration and experimental
engineering
•Integration of vehicle systems to ensure overall
vehicle integrity
•Vehicle mass analysis, fuel economy, vehicle dynamics
and performance
•Virtual vehicle simulations for crash, vehicle structure,
occupant protection, noise and vibration, etc.
•Vehicle regulations and certification for imported
and locally manufactured product
•Physical test laboratories for component, system
and total vehicle testing – e.g. electrical, mechanical
- static and dynamic, climatic wind tunnel
•Proving ground - durability, performance, vehicle
barrier test, corrosion test, Hyge sled test, overall
vehicle passive emissions testing, etc.
•Prototype vehicle builds - sourcing components and
systems from production suppliers, external prototype
suppliers and internally manufactured parts
•Engineering garage – preparation and maintenance
of test vehicles
validation and warranty
•Ensures validation plans are executed for vehicle
programs at component, system and total vehicle
levels
•Warranty analysis and current product problem
resolution
business and process
•Engineering math-based systems – standards and
work processes
• Requirements for document management
• Quality system management
•Establishment and analysis of the workload model
for vehicle programs
•Release of engineering vehicle configuration data
to enable GM to design, build and support product
anywhere in the world
•Facilitate management of vehicle engineering
changes throughout the product lifecycle
•Management of engineering standards for all functions
•Materials and Fastening Engineering – undertakes
selection, development, testing and evaluation
of material for all parts of the vehicle, taking into
account cost, appearance, service performance,
durability, mass and design for environment.
Provides support and guidance to suppliers and
vehicle assembly plant on materials-related issues
holden innovation
•Occupant protection – research and design of
advanced systems to enhance real world safety.
•Crash avoidance – analysis of emerging technologies
•In-car IT systems – design guidelines for information
transfer between vehicle and driver
•Human Machine Interface – measures to reduce
driver distraction
•Advanced structures
•Next generation Computer Aided Engineering systems   
•Environment and energy systems, including advanced
and alternative propulsion technologies, advanced
materials
•Continuing collaborative research/information exchange
with GM global partners, major Australian and
international universities and research organisations
such as CSIRO
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THE ELECTRICAL TEST BENCH IS AN OFFLINE SIMULATOR THAT SUBJECTS
ALL SYSTEMS TO RIGOROUS DEVELOPMENT AND ASSESSMENT PROCEDURES.
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AREAS OF
OPERATIOn:
VEHICLE
MANUFACTURE
GM Holden’s world-competitive vehicle manufacturing
facility is located on a 123 hectare site at Elizabeth,
South Australia. It produces the Holden Caprice and
Statesman, Calais, Berlina, the Commodore range of
sedans (all in right and left-hand drive configurations),
the Sportwagon and the Holden Ute.
The Elizabeth plant employs more than 3300 people
and is one of the most fexible automotive operations
in the world, placing GM Holden as a benchmark for
effciency within the global General Motors organisation.
Since 2000, $532 million has been invested in plant and
technology improvements to achieve the rigorous cost,
quality and volume objectives required of a globally
competitive automotive manufacturer.
Main facilities include a press plant and metal assembly
operation, body hardware facility, paint shop, plastics
operation, body assembly and vehicle assembly
operations. The facility operates using a Global
Manufacturing System (GMS) which supports required
levels of achievement related to safety, quality, effciency
and employee involvement.
The highly trained and multi-skilled workforce at
Elizabeth is committed to the continuous improvement
of quality standards through the development of more
effcient means of production and process control.
Employees at all levels are empowered to contribute
their own ideas and act on them, working with a high
degree of independence in tight-knit teams that foster
pride in a job well done.
GM Holden manufactured 107,795 vehicles in 2007, more
than 36,000 of which were destined for export markets.
Recently announced export programs for the
Commodorebased Pontiac G8 GXP sedan and the
Holden Ute-based Pontiac sport truck will see Holden’s
Elizabeth plant expand its production to 44 models off
seven variants by 2009.
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HOLDEN’S ELIZABETH VEHICLE MANUFACTURING FACILITY IS ONE OF THE
MOST FLEXIBLE AUTOMOTIVE OPERATIONS IN THE WORLD
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AREAS OF
OPERATIOn:
engine
manufacture
Holden Engine Operations (HEO), based at Port
Melbourne, Victoria, produces a range of four-cylinder
engines for export and Global V6 engines for domestic
and export markets.
Variants of the Global V6 engine power locally produced
and imported Holden passenger cars and light commercial
vehicles, including the current VE series Calais, Berlina,
Commodore, Sportwagon and Ute, WM series Caprice and
Statesman (Alloytec V6); Captiva and Colorado.
Holden’s $400 million V6 engine plant at Port
Melbourne was commissioned in 2003. The 32,000
square metre facility can produce up to 900 engines a
day or 240,000 engines a year and the all-aluminium
Global V6 engine family is exported to several GM
brands and other international customers.
The Global V6 operation has three machining and sub
assembly lines which prepare blocks, crankshafts and
cylinder heads before they are moved to a common
assembly line for fnal engine assembly.
The four-cylinder ‘Family II’ engine manufacturing
operation consists of a primary foundry process, six
primary machining lines and four assembly areas.
In addition, HEO manufactures four-cylinder
engine blocks and a range of fully machined engine
components. Facilities include an engine design and
engineering centre, an integrated foundry casting
operation, component machining, engine assembly and
tooling operations.
In mid-2008, GM Holden confirmed that after a long
and successful life, the Family II engine would cease
production in the final quarter of 2009.
Engine Exports – page 24
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THE GLOBAL V6 ENGINE OPERATION HAS MACHINING AND SUB ASSEMBLY
LINES WHICH PREPARE BLOCKS, CRANKSHAFTS AND CYLINDER HEADS FOR
FINAL ASSEMBLY
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AREAS OF
OPERATIOn
SALES AND MARKETING
holden service parts operations (hspo)
Provides support infrastructure for Holden products
in the following areas:
Responsible for the distribution of parts and accessories
to service Holden vehicles domestically and abroad.
The HSPO National Distribution Centre at Dandenong,
Victoria, processes more than two million orders
annually. Highly integrated HSPO systems ensure the
availability, order processing and prompt delivery of
parts to satisfy vehicle service requirements.
•Forward vehicle product planning, market research
and analysis, involving automotive market evaluation,
competitive vehicle comparison and consumer
research programs
•Ordering and distribution of vehicles
•Management of direct sales to major fleet
and government clients
•Development and training for the Holden
Dealer Network
•Advertising and promotion of the product range;
co-ordination of advertising and sales promotion;
management of sponsorship activities, including
involvement in Australian motorsport.
•Development and promotion of Customer Care,
including service and parts functions throughout the
Holden Dealer Network and the Holden Customer
Assistance Centre.
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customer satisfaction and quality
Responsibilities include:
•Development and deployment of an organisationwide strategy to meet customer expectations of
product and service quality
•Setting ‘best in industry’ quality standards
•Monitoring quality performance to continuously
improve future vehicle programs
•Assisting the implementation of processes to
enable achievement of set quality standards
AREAS OF
OPERATIOn
planning and program management
Planning and Program Management is responsible for
leading three key cross-functional activities central to
Holden’s business: Portfolio Planning, Product Planning
and Program Management.
Portfolio Planning involves the development and
approval of a detailed ten-year product plan for Holden
and other GM brands in Australia and New Zealand. The
plan is regularly reviewed and updated to comprehend
market shifts and the need for broad coverage of the
major segments against medium to long term business
objectives and constraints including capital expenditure,
engineering, workload, plant capacity and complexity.
Product Planning supports Portfolio Planning by leading
corporate approval of product programs for new and
enhanced models. Product programs are developed by
cross-functional teams and bring together the detailed
plan including resources to achieve all product objectives
including customer features and options, balanced against
agreed business and timing objectives. Responsibilities
also include powertrain and technology planning.
Program Management leads the vehicle development
process at the highest cross-functional level and
reports through the Vehicle Line Director to the Holden
senior leadership team. It is supported by each of the
functional units to ensure program objectives are met.
finance
Provides support through the following areas:
Strategic Financial Advice – advising the Board on such
matters as business strategies and opportunities, company
and specific project structures.
Future Product Portfolio – decision support relative to
the company’s future product portfolio includes financial
program management, balancing the overall program to
achieve financial targets and the development of business
cases and related sensitivity analyses.
Statutory and Management Accounting – statutory
and operational management of financial requirements,
including: satisfying reporting obligations to local and
overseas stakeholders; financial advice to all functional
areas on company and area performance; efficient high
volume processing of customer and supplier
transactions and consolidating overall financial
results of the various companies.
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Risk and Exposure Management – advice and external
liaison in specialised areas of internal controls; risk
management; internal and dealer audit.
Treasury – provides services in the areas of risk
assessment and control of major financial exposures:
foreign exchange, cash management.
Internal Consulting on Business Improvement – project
support/lead to all functional areas, with the primary
focus on identifying and implementing value adding
opportunities as well as reducing structural costs.
Operations – decision support in all facets of the
business through development and deployment of the
budget and strategic business plan; scenario analysis
and business risk assessment; periodic management
accounting reports to track progress against budget
and forecast; identifying the source of plan deviations.
Sales and Marketing – decision support regarding
pricing, sales campaigns and aftersales; preparation
of price and sales campaign proposals; financial
management of aftersales business; positioning for
future products.
Tax – internal and external compliance and advisory
services regarding Income Tax, International Taxes,
Customs Duty, GST, LCT, Stamp Duty, Pay-roll Tax, ACIS,
R&D Tax Concession, FBT and WorkCover Premium.
AREAS OF
OPERATIOn
human resources
information systems and services
Provides services, programs and policies that encourage
and support the implementation of effective human
resource practices that strengthen Holden’s capability
to deliver on its vision, values and strategic objectives.
The aim is to produce a high-performance organisational
culture where excellence and outstanding business
results are recognised and well-rewarded.
Responsible for delivering fit-for-purpose, cost effective
computer systems and supporting IT infrastructure to
meet Holden’s business requirements.
Professional support includes: managing cultural change;
organisational development; leadership development;
compensation and benefits; performance management;
recruitment; industrial and employee relations; training
and development; HR information systems; workforce
planning; HR Service Centre.
corporate affairs
Works to develop long-term relationships for Holden with
key external stakeholders such as media, government,
community and industry groups. Corporate Affairs also
ensures regular communication with Holden staff.
Major responsibilities include:
• corporate and internal communications
• product communications
• media relations
• government relations at federal, state and local levels
• issues management
• staging of special events
• production of corporate publications
• developing and advocating policy positions
• participating in broader industry policy development
• community relations
global purchasing and supply chain
Responsible for the selection and management of sources
of supply for component parts, machinery, equipment,
logistics and all services required to operate a vehicle
and engine manufacturing and marketing business.
This function is linked globally with the General Motors
Global Purchasing and Supply Chain organisation.
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Key responsibilities include:
•Development and maintenance of the
Holden IT Strategy in line with overall
Holden Business Strategy
•Program Management and implementation
responsibility for all major IT projects
•Promoting the adoption of new information
technologies that provide competitive advantage
•IT quality control standards using the SDP21
Project Management Methodology
•Management of all IT contracts
•Company-wide IT cost management
exports
vehicles
In managing the country’s largest and longest-running
automotive export program, Holden has now sent more
than 780,000 vehicles around the world in fve decades.
The frst exports of FJ Holden sedans to New Zealand in
1954 were quickly followed by shipments of completely
knocked down (CKD) packs for offshore assembly.
By 1966 Holden vehicles and CKD packs were being
shipped to more than 60 markets.
The HQ model range released in 1971 proved a hugely
successful export. In 1973, shipments reached a record
41,181 units, representing 25 per cent of Holden’s total
annual production.
In the 1980s, while exports of Commodore and
longwheelbase derivatives continued, the emphasis
changed from vehicles to engines.
Holden returned to volume vehicle exports in 1998
with the commencement of a major program
involving shipments of left hand drive versions of VT
Commodores to the Middle East and Brazil.
By 2004 the vehicle export tally of 52,372 units had
eclipsed the single-year record set by the HQ. In the
same year, Holden, in conjunction with Holden Special
Vehicles (HSV), commenced shipments to the United
Kingdom (HSV GTO).
In 2005, an all-time record number of 60,518 Holden
sedans, utes and coupes in right- or left-hand-drive
confguration were exported to every continent except
Antarctica. They were sold under the GM brands of
Chevrolet (Brazil, Middle East, Thailand, Malaysia and
South Africa), Pontiac (United States), Buick (China), GM
Daewoo (South Korea), Vauxhall (United Kingdom) and
Holden (New Zealand and Fiji).
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The Middle East continued to be the strongest export
market for Holden in 2007, with sales of more than
23,542 Chevrolet Lumina (Commodore) and Chevrolet
Caprice sedans buoyed by the success of the all-new
VE and WM ranges. The luxury Caprice accounted for
64 per cent of these sales.
In 2007, 36, 534 vehicles were exported under the GM
brands of Chevrolet, Holden, Vauxhall and Pontiac to
markets in Brazil, the Middle East, New Zealand, South
Africa, the United Kingdom and the USA.
The Pontiac GTO, based on the Holden Monaro, was
exported to the United States until production ceased
in June 2006. Holden exports to the United States
recommenced late in 2007 when the VE Commodore
SS took its place among GM high performance flagship
vehicles as the Pontiac G8.
Two further models, the Pontiac G8 GXP high
performance sedan, Daewoo LWB and the Pontiac G8
sport truck (based on the Holden Ute) will make their
US dealer showroom debuts late in 2008 and late in
2009 respectively. A new export program announced
in September 2008 will see the long-wheelbase GM
Daewoo Veritas sold in South Korea.
exports
engines
The frst shipments of Holden Family II four-cylinder
engines, manufactured in Port Melbourne, were sent to
the United Kingdom in 1981.
By 1983, markets also included West Germany, South
Africa and New Zealand. Exports to South Korea
commenced in 1987 and the one millionth export
engine milestone was reached in 1988.
By the time the two millionth export engine was
produced in 1994, more than $1 million in export
revenue was being generated every working day,
servicing a customer base that included South Korea,
Taiwan, Indonesia, Germany, India, Egypt, South Africa
and the UK.
The three millionth four cylinder export engine was
shipped out in 1999, by which time Holden engine and
component exports had generated more than $3 billion
in export revenue.
In 2003 Holden began exporting Global V6 engines from
its new $400 million engine plant at Port Melbourne.
The plant is capable of producing 900 engines a day or
240,000 engines a year.
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The four millionth Holden engine, a 2.8 litre Turbo V6
bound for Sweden and the engine bay of a Saab 9-3 Aero,
was exported in November 2005.
In 2007, Holden exported 173,463 V6 and Family II engines.
Export customers included GM Europe, GM Thailand, GM
Daewoo (South Korea), Shanghai GM and GM South Africa.
THE HOLDEN COMMODORE-BASED PONTIAC G8 GXP.
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safety
Holden’s reputation for innovation and leadership in
automotive safety development is well earned. The
major design objective of helping to provide drivers and
occupants of all sizes and ages with optimum driving
safety and the maximum possible protection from
injury in a broad range of crash situations applies to the
development of every Holden car.
Holden’s world-standard safety laboratory at the
Lang Lang proving ground in Victoria is equipped with
extensive crash test facilities and its engineering team
utilises the most advanced collision simulation and
restraint system modelling technology available.
Through its research and development organisation,
Holden Innovation, Holden concentrates its efforts
on the development of safety technology specifically
suited to the real-world driving environment. Crash
investigation and research data analysis carried out
on the company’s behalf by the Monash University
Accident Reasearch Centre (MUARC) drives many
Holden safety development initiatives.
Further projects include research into child restraints,
far-side impact protection, causes of neck, brain and
spine injury, reduction of injury risks to older drivers,
drowsiness detection, hazard recognition, lane
departure warning, younger driver safety issues,
vehicle simulator studies on driver behaviour and
assessment of emerging safety technologies.
In evaluating emerging technologies and setting future
model safety strategies, Holden Innovation draws on
GM’s exceptional international knowledge network,
including GM’s Technical Centre in Warren, Michigan,
the Adam Opel facility in Russelheim, Germany and
Saab HQ in Trollhattan, Sweden.
Holden Innovation also benefits from continuing
collaborative partnerships with university safety
researchers and supplier organisations in Australia,
the USA and Europe.
safety systems
Designed into every Holden are two basic forms
of safety technology.
Crash avoidance technologies help drivers to avoid
crashes in the first place.
Occupant protection features are there to help
protect driver and passengers from injury once
a crash becomes unavoidable.
Research shows that a vehicle’s crash avoidance capabilities
benefit occupants far more frequently than occupant
protection systems.
These characteristics include superior ride, handling
and roadholding ability, refined body dynamics and
chassis design and advanced active safety systems, such
as Electronic Stability Control (ESC), that electronically
assist the driver to maintain vehicle control in
emergency situations.
Other contributors include anti-lock braking and
traction control systems; brake assist, electronic
brakeforce distribution, responsive power steering,
good visibility, ergonomically designed seating and
instrumentation and powerful headlamps.
Occupant protection features include a strong total body
structure with reinforced safety cell, crumple zones and
multiple load paths designed for efficient crash energy
management. Restraint systems, depending on model,
can incorporate driver and front passenger airbags with
pyrotechnic seatbelt pre-tensioners and load limiters,
curtain and side impact airbags, active front seat head
restraints, collapsible steering column, breakaway brake
pedal and anti-submarining seat structures.
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ELECTRONIC STABILITY CONTROL (ESC) IMPROVES VEHICLE SAFETY
PERFORMANCE WHEN THE DRIVER TAKES EMERGENCY ACTION TO AVOID
A COLLISION. STUDIES SUGGEST IT CAN PREVENT MORE THAN 30 PER CENT
OF SINGLE VEHICLE ACCIDENTS.
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environment
GM Holden pursues high standards of environmental
performance in all its activities. Environmental protection,
health and safety, product quality and operational
efficiency are corporate goals of equal importance.
In its manufacturing operations, GM Holden works on
the principle that emissions and waste can be prevented
or minimised by the use of innovative technologies and
environmentally compatible materials. Its vehicle and
engine manufacturing facilities reflect a continuous
commitment to introducing environmental initiatives
and improving systems already in place.
Major projects involving materials recycling and the
reduction of trade waste, chemical use, energy and
water consumption are constantly monitored.
All major GM Holden facilities comply with ISO14001
global standards system for environmental
management of all activities, including motor
vehicle design, development, proving, engine design,
manufacture and assembly, warehousing activities,
component manufacture and vehicle assembly.
As part of this certification, GM Holden must show
that it is managing environmental risks to prevent
point source and fugitive emissions. It must also set
continuous improvement targets to reduce impacts on
the environment.
GM Holden’s Future solutions
– Energy Diversity
At GM Holden we believe the solution to long term
sustainability is energy diversity.
Every customer has different driving conditions and
budgets. At GM Holden we want to provide a range
of tailored transport solutions that reflect these
customer needs.
So it makes sense to have many solutions. That’s what
we call energy diversity.
This broad approach is based on a belief that there are
multiple solutions to a future less dependent on petrol
and that many technologies may come to coexist in
the marketplace.
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GM Holden is working with more new alternative fuels
and technologies than any other time in our history.
GM Holden recognises the urgency required to address
sustainability so has immediate solutions available now.
For more information on what’s available now, take a
look at Holden Innovation;
http://www.holden.com.au/www-holden/jsp/_
redesign/innovation/ecoline/index.jsp
Among near-term priorities are the development of
dedicated liquid petroleum gas (LPG) technology for
the Holden Commodore - an Australian solution for
Australia’s own car.
Beyond that it is likely that GM Holden will further
embrace ethanol technology, producing cars which run
on E85 ethanol. The company already exports an E24
Commodore to Brazil and sells the E85 flex fuel Saab
BioPower in Australia. All VE Commodores are currently
E10 compatible.
GM powertrain advancements being considered
for development and integration into future locally
produced Holden vehicles include advanced hybrid
systems, diesel and high tech petrol engines that offer
better fuel economy.
Holden believes that the Australian driving environment
is particularly suited to clean diesel powertrains which
offer significant fuel economy benefits and C0_ reductions
competitive with other high efficiency vehicles.
More immediately, V-8 powered Holdens will feature
Active Fuel Management (AFM), which improves fuel
economy by de-activating four engine cylinders under
light load operating conditions.
Long-term activities centre on preparing for a future
where hydrogen fuel cell powered vehicles will
ultimately replace today’s carbon-based internal
combustion powertrains.
Achieving the new hydrogen economy requires
worldwide partnerships between governments, energy
providers and automotive manufacturers.
GM is investing hundreds of millions of dollars in fuel
cell research to validate and design a fuel cell propulsion
system that is competitive with current engines for
durability and performance and one that is able to be
built affordably at high volume.
environment
REINVENTING THE AUTOMOBILE – a timeline
ECOmmodore
GM built its first fuel cell vehicle in 1968, but
development did not gather pace until the 1990s when
it produced the Hydrogen 1 concept vehicle. Since then
GM has progressed the technology with applications
such as the AUTOnomy and Hy-wire concepts.
Holden’s ECOmmodore hybrid electric vehicle was
developed in partnership with CSIRO.
The GM Sequel concept unveiled in 2005 was the first
fuel cell vehicle to achieve a real-world range of 480
kilometres. In 2007 the first meaningful market test of fuel
cell vehicles took place when more than 100 Chevrolet
Equinox fuel cell vehicles were placed with US customers.
Research focused on power management systems and
energy storage technologies such as supercapacitors,
which provide a rapid power surge and allow super-fast
collection, storage and discharge of electrical energy.
HydroGen 1
The HydroGen 1 fuel cell concept vehicle led the 2000
Sydney Olympic marathons and showed Australians
how quiet and green this technology can be.
Autonomy
GM’s first fuel cell and drive-by-wire concept vehicle
emits only water and heat. Its ingenious skateboardstyle chassis allows unprecedented design flexibility
and a variety of ‘snap on’ body styles. It houses fuel cells,
hydrogen storage system controls and heat exchangers.
There are electric motors on each wheel.
Hy-wire
The first driveable fuel cell and by-wire concept
vehicle is built on skateboard chassis and has fuel
cells, hydrogen storage, controls and heat exchangers
embedded in its 280mm thick chassis platform.
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environment
HydroGen 3
This fuel cell prototype based on Zafira flexible wagon
verified GM commitment to sustainable mobility and
demonstrated how rapidly this technology can be
applied and put to practical use.
Sequel
World’s first zero emission vehicle to deliver the range
and performance expected of today’s vehicles. Nextgeneration fuel cell power module provides power for
electric traction motors, auxiliaries, by-wire electronics
and battery.
BioPower
The Saab BioPower 9-5 is Sweden’s best-selling
environmentally friendly vehicle. It demonstrates
benefits of ethanol as a renewable alternative fuel and
the importance of government and community support
to establish a viable alternative fuel industry.
Equinox
Chevrolet Equinox Fuel Cell is a fully functional
crossover vehicle, enabled by GM’s fourth-generation
fuel cell propulsion system.
Chevrolet Volt
The Chevrolet Volt is a unique electric vehicle with an
innovative rechargeable electric drive system and rangeextending power source. It is scheduled to go on sale in
the USA in 2011.
The E-Flex fuel cell Cadillac Provoq extends the E-Flex
propulsion system beyond small cars to a new luxury
crossover and a diesel hybrid vehicle, the Precept
concept, achieves 3 litres/100kms.
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Globally, by the end of 2008, GM will offer 25 FlexFuel
cars and trucks, in several brands, and produce more
than a million new ethanol-enabled vehicles.
The 2008 Saab 9-X Hybrid concept has full flex-fuel
capability. It is equipped with GM’s latest 1.4-liter
BioPower turbo engine, combined with powerful next
generation GM Hybrid technology.
E-FLEX ELECTRIC VEHICLE ARCHITECTURE
UNDERPINS THE CHEVY VOLT
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COMMUNITY
Holden recognises that the collaboration of business,
non profit organisations, community groups and
educational institutions can collectively address social
and environmental concerns and become a force for
constructive change.
The Holden Community Support program reflects
the core company values of integrity, innovation,
continuous improvement, teamwork and individual
respect and responsibility.
Over the years, Holden has built relationships that
reach diverse areas of need and concern. Its support is
demonstrated in several ways, including donations of
cash, goods and services in kind to community groups,
non-profit organisations an eferred charity through
automatic deductions from their pay.
Efforts are concentrated in particular fields which link
to Holden’s strategic business plan, including local
community and social services; environment; community
safety; and education, innovation and technology.
local community and social service
Holden supports activities that assist the
communities surrounding its plants and major
facilities. Beneficiaries include the Lyell McEwin
Hospital’s Mothercarer program, the Smith Family
Learning for Life, the Leukaemia Foundation of
Australia and Bedford Industries.
Community Safety
Holden supports programs that further improve
road safety and contribute to child safety. Initiatives
include free child seat safety inspections and a public
education campaign to reinforce the importance of
correct selection, use and fitment of child restraints; and
young driver training programs aimed at improving safe
driving techniques.
Environment
Holden supports projects that involve Australians in the
restoration and preservation of the natural environment,
the development of energy efficient strategies and
alternative energy options and the application of
technology to achieve environmental gains. Holden is
Greenfleet’s national tree planting partner and also
partners with Landcare Australia.
Outreach and Education
Holden backs community-based educational
programs which advance automotive technology,
promote engineering and science and recognise the
achievements and enterprise of young Australians.
Examples include vehicle, engine and computer
donations to TAFE institutions nationwide and
participation in a range of industry awards programs.
Holden also sponsors youth training and support
schemes such as Handbrake Turn. It is also involved
with the Smith Family, the World Solar Challenge, RACV
Energy Breakthrough, the Maryborough Technology
Challenge and Formula SAE-A.
A free curriculum-based education outreach program
developed in partnership with CSIRO is aimed at
schoolchildren in Grades 5 to 8. It covers automotive
industry innovations and is designed to address skills
shortages by encouraging students to consider a career
in engineering.
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COMMUNITY
Ethics
Human Rights
GM’s code of ethics sets out principles that are designed
to result in appropriate and generally correct behaviour
for all GM employees worldwide. All Holden employees
are required to comply with GM Winning With Integrity
guidelines which set out specific codes of practice to
govern their behaviour.
Holden upholds the Global Sullivan Principles, which
form a central part of General Motors policy. The Global
Sullivan Principles provide guidance to companies across
the world in their approach to such issues as human
rights, the environment, community relations, supplier
relations and fair competition.
These cover:
In 1999, GM announced its support of these principles
as being consistent with its internal policies and
principles, which were developed by the Reverend Leon
H. Sullivan and have their roots in the 1977 Sullivan
Principles for South Africa.
• Personal integrity
• Integrity in the workplace
• Conflict of interest
• Anti-bribery and corruption
• Gifts, entertainment and gratuities
• Fair competition
• Export controls
• Integrity toward the environment
• Protection of property and information security
The company stands for honesty and trust in
everything that it does. It recognises that while some
of its economic, social, ethical and environmental
responsibilities require compliance with the law, others
require discretionary action to ensure that it does not
knowingly operate to the detriment of society. Holden’s
ethical guidelines are intended to assist in solving
conflicts of interest within and outside the organisation
and to aid employees in conducting themselves in an
appropriate manner by adhering to core values and
recognising the effects of their actions on others.
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The objectives of the Global Sullivan Principles are
to support economic, social and political justice.
They encourage equal opportunity at all levels of
employment, including:
• racial and gender diversity on decision making
committees and boards
• training and advancing disadvantaged workers
• encouraging greater tolerance and understanding
• improving the quality of life for communities,
employees and children
At its essence, support for human rights begins by
treating each other with respect and dignity. We
are responsible for respecting each other in our
business relationships and in the communities in
which we operate. We acknowledge the rights of our
employees and believe our fairness and respect policies
demonstrate our support for employees’ rights.
WORKPLACE
Holden strives to be recognised as an Employer of
Choice by creating a community where employees have
a sense of belonging. Holden aims to build a workplace
environment where people feel valued, enthusiastic about
what they do and proud of the company they work for.
employment Practices
Holden maintains a strong focus on employment
practices through its human resources department,
which supports Holden and its employees in achieving
the company’s vision and business objectives. Holden
wishes to provide an environment where all employees
can realise their full potential as individuals and as
team members.
employee development
Holden places a high priority on improving employee
capabilities across the organisation. To encourage a
culture of lifelong learning and personal development, a
network of Holden learning facilities provides employees
with a broad range of opportunities to further develop
their technical and professional skills.
Holden offers nationally accredited, competency based
training for employees to facilitate career progression.
Specifically tailored leadership development programs
and projects are also offered. Methods of delivery include
formal courses, workshops, e-learning, external programs,
coaching and mentoring.
employee satisfaction
diversity
A diverse and fully involved workforce plays a key role in
Holden’s continuing success.
Holden fosters diversity and equal opportunity by basing
employment decisions on performance and competence.
It actively encourages all employees, contractors and
visitors to behave in accordance with its diversity policies
and does not tolerate any form of discrimination, hostility,
bullying or harassment in the workplace.
Holden focuses on engaging its people in the business
through positive leadership and effective systems and
strategies. Employee satisfaction is monitored through
the independently conducted General Motors Global
Employee Census. The company’s emphasis remains on
raising levels of employee satisfaction through ongoing
improvements to the work environment.
health and safety
The Holden Health and Safety Policy establishes the health
and safety of all employees, contractors and visitors as an
overriding priority. It applies to all businesses where Holden
has an operating responsibility and is authorised by the
Chairman and Managing Director. The GM Holden Board
leads health and safety initiatives and the policy is widely
communicated throughout the company.
maternity leave
Holden offers maternity leave provisions of 14 weeks paid
leave for any female employee with at least two years
service. An extended parental leave provision allows for
eligible female and male employees to break up their
period of 12 months unpaid leave and take it at any
time until their child’s fifth birthday.
In 2007, Holden was awarded an ‘Employer Of Choice
For Women’ citation for the third successive year.
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PRODUCTS
The choice of Holden models today is extremely varied.
The broad range available refects a keen understanding
of the diverse requirements of Australian buyers. It
showcases Holden’s ability to offer high-value locally
manufactured and imported vehicles that continue to
exceed customer expectations.
Caprice
The Holden passenger vehicle range is comprised
of Caprice, Statesman, Calais, Berlina, Commodore,
Sportwagon Captiva, Epica, Astra, Viva and Barina.
Statesman
The Holden light commercial vehicle range is comprised
of Ute, Colorado and Combo.
In 2007, the Holden Commodore continued an unbroken
record since 1996 as Australia’s most popular car.
WM Series long-wheelbase sedan
Released August 2006
3.6 L 195kW High Output Alloytec V6
6.0 L 270kW Gen IV V8
WM Series long-wheelbase sedan
Released August 2006
3.6 L 195kW High Output Alloytec V6
6.0 L 270kW Gen IV V8
Calais V and Calais
VE Series sedan
Released July 2006
3.6 L 195kW High Output Alloytec V6
6.0 L 270kW Gen IV V8
Berlina
VE Series sedan
Released July 2006
3.6 L 180kW Alloytec V6
6.0 L 270kW Gen IV V8
Commodore SS V and SS
VE Series sedan
Released July 2006
6.0 L 270kW Gen IV V8
Commodore SV6
VE Series sedan
Released July 2006
3.6 L 195kW High Output Alloytec V6
Commodore Omega
VE Series sedan
Released July 2006
3.6 L 180kW Alloytec V6
3.6 L 175kW LPG Alloytec V6
Sportwagon
VE Series wagon
Released July 2008
Omega,Berlina,SV6,SS,SS V,
Calais, Calais V
3.6 L 180kW Alloytec V6
3.6 L 190kW High Output Alloytec V6
6.0 L 270kWGen IV V8
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PRODUCTS
Captiva
Epica
C100 sports utility vehicle
Released October 2006
Five-door, all-wheel-drive
• Captiva SX (5 seat)
• Captiva CX (7 seat)
•Captiva LX (7 seat)
3.2 L 169kW Alloytec V6
2.0 litre 110kW common rail turbo diesel
V250 Series sedan
Released April 2007
• CDX
•CDXi
2.0 litre in-line 6
2.5 litre in-line 6
Five-door two-wheel drive
Released August 2008
• Captiva SX (5 seat)
2.0 litre 110kW common rail turbo diesel
•C105 Captiva MaXX (5 seat)
3.2 L 167kW Alloytec V6
AH Series
Released September 2004
• CD 5-door hatch
• CDX 5-door hatch
•CDXi 5-door hatch
2.0 L 105kW in-line 6
2.5 L 115kW in-line 6
2.0 L 115kW turbo diesel 4
Astra
Released July 2005
• CD wagon
• CDX wagon
• CD 3-door coupe
•CDX 3-door coupe
1.8 L 103kW ECOTEC 4
Released June 2006
•CDTi 5-door hatch (manual)
1.9 L 110kW Diesel Turbo
•CDTi 5-door hatch (auto)
1.9 L 88kW Diesel Turbo
•SRi 3-door coupe
2.0 L 147kW Turbo ECOTEC 4
Released November 2006
•Twin Top retractable hard top convertible
•SRi 5-door hatch
•SRi 3-door coupe
2.2 L 110kW direct injection ECOTEC 4
Released May 2007
•CDTi wagon
1.9 L 88kW Diesel Turbo
Viva
JF Series
Released October 2005
•5-door hatch
•4-door sedan
•Wagon
1.8 L 89kW ECOTEC 4
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PRODUCTS
Barina
TK Series
Released October 2005
• 3-door hatch
•5-door hatch
Released February 2006
1.6 L 76kW DOHC 4
Ute
VE Series
Released August 2007
• Omega, SV6, SS, SS V
3.6 L 180kW V6
3.6 L 195kW V6
6.0 L 270kW V8
Colorado
RC Series
Released July 2008
Cab Chassis and Pick Ups
30+ variants, 5 body styles
• DX, LX, LT
• 4x2 and 4x4
• Single Cab Chassis
• Space Cab Chassis
• Space Cab Pick Up
• Crew Cab Chassis
• Crew Cab Pick Up
2.4 L 92kW SOHC petrol 4
3.6 L 157kW Global V6 petrol
3.0 L 120kW common rail turbo diesel 4
Combo
XC Series
Released September 2002
Van
1.4L 66kW Twinport ECOTEC 4
Payload 745kg
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HOLDEN COLORADO. A NEW NAME FOR TOUGH
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SALES AND
SERVICE
Dealer Network
Holden MasterCard
The nationwide 272-strong Holden Dealer Network
consists of 108 authorised dealerships in metropolitan
areas, 164 authorised rural dealerships and 17 authorised
service outlets.
In addition to its regular credit card features, this card
offers the benefit of up to $3000 in savings on a new
Holden, depending on model. Up to one dollar in every
ten spent on the Holden MasterCard can be used as
savings towards a new Holden, on top of the best
price negotiated with a Holden Dealer. Terms and
conditions apply.
Customer Care
Holden’s Customer Care initiatives are aimed at
increasing levels of owner satisfaction and building
brand loyalty.
New Vehicle Warranty
Every new Holden comes with a New Vehicle Warranty
providing cover for three years or 100,000 kilometres,
whichever comes first. This factory backed warranty
covers items including the engine, transmission,
interior and exterior components.
Extended Factory Warranty
Holden PLUS Extended Factory Warranty offers
extensions of the New Vehicle Warranty at time
of purchase for up to three additional years.
One Year, 24 Hour Holden Roadside Assistance
Provides peace of mind and is complimentary with
every new vehicle purchase. A phone call summons
help in a variety of situations: flat battery; flat tyre;
empty fuel tank; lockout or lost keys; mechanical
breakdown; towing.
Holden Assist
This in-car communications system uses satellite and
telecommunications technology and puts the driver
or passenger in direct phone contact with a 24-hour
Holden Assist Centre.
The system can be used to summon roadside and
emergency assistance, remotely unlock doors on
command, contact owners on receipt of low battery
voltage alerts, receive unauthorised entry alerts and
advise authorities, track and under police instructions,
immobilise the vehicle if stolen and automatically
notify authorities of an airbag deployment.
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HSVi
HSVi offers new car buyers the opportunity to individualise
their vehicle with a wide range of genuine, factory
fitted Holden options including body kits, spoilers, alloy
wheels, LPG, sunroof, sports suspension and upgraded
sound systems. All fitments are fully covered by Holden’s
3 year/ 100,000 kilometre warranty.
Holden Genuine Accessories
There is a wide range of Holden Genuine Accessories
designed and engineered to protect the appearance and
enhance functionality of new Holden vehicles. They are
covered by a 3 year/100,000km warranty when fitted by
Holden dealers or HSVi before vehicle delivery.
Holden Certified Used Vehicles
The Holden Certified Used Vehicle Warranty provides
greater peace of mind for used car customers with a
three year/175,000 km warranty, 100-point mechanical
certification and a vehicle history check on used vehicles
less than seven years old and which have travelled less
than 140,000kms
Customer Assistance:
Toll-free: 1800 033 349
Provides Holden customers nationally with a direct
phone link to the manufacturer. Skilled operators assist
with general queries and offer information and advice
on Holden products and services.
www.holden.com.au
The Holden website gives access to information
covering the entire Holden product and service portfolio.
Beside shopping tools that allow site visitors to build
and price a vehicle, locate a dealer, request brochures/
test drives and research finance options, the website
also offers owner information covering warranty,
roadside assistance, service and parts. It provides access
to company news, history and downloadable brochures
and advises of job opportunities and initiatives that
benefit the community and the environment.
Associated &
Collaborative
Companies
GM PREMIUM BRANDS
HUMMER (GM) AUSTRALIA
Saab Australia and HUMMER (GM) Australia are
managed by GM Premium Brands, within the GM
Holden headquarters.
HUMMER has its origins in the famous HUMVEE
(high mobility multi-purpose wheeled vehicle)
military service vehicle of iconic design and great
off-road ability.
The GM Premium Brands team was established
in 2007 and is responsible for all sales, marketing
and aftersales operations for Saab and HUMMER
in Australia and is supported by a national
network of specialist dealers.
GM’s flagship Cadillac brand has joined the GM
Premium Brands portfolio, represented by the
acclaimed new generation Cadillac CTS luxury
performance sedan.
GM Premium Brands is located at 191 Salmon
Street, Port Melbourne, Victoria.
SAAB AUSTRALIA
Saab Automobile, based in Trollhattan, Sweden,
is a fully owned subsidiary of General Motors.
Saab is General Motors only premium European
brand and its vehicles are sold in around 50
countries world wide.
The operations of Saab Australia were integrated
into GM Holden Ltd on 1 January 2005.
Saab is represented in Australia by 25 dealerships
and nine additional service outlets.
Saab is the first car company to produce a flexfuel ethanol vehicle for the Australian market
which can run on E85, or petrol, in any mix from
the one fuel tank. Saab vehicles are available in
E85, petrol and diesel versions of its 9-3 models,
including the famous Convertible, Sport Sedan
and SportCombi wagon, and 9-5 Sedan and
SportEstate.
Postal address:
GPO Box 1714 MELBOURNE VIC 3001
Phone: (03) 9916 5000
1800 50 SAAB (7222)
Fax: (03) 9916 5003
Email: [email protected]
Web: www.saab.com.au
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www.holden.com.au
The first civilian version of the HUMMER hit the
roads in the United States in 1991. GM took over
the marketing and distribution when it bought
the HUMMER brand from AM General in 1999.
GM renamed the original HUMMER the H1 and
added the H2 in 2002, followed by the H3 in 2005.
H3 is the first truly global vehicle for HUMMER,
manufactured in left hand-drive drive for the US in
Shreveport, Louisiana, and left and right-hand drive
for export markets in Port Elizabeth, South Africa.
HUMMER launched the mid-size H3 in Australia
in October 2007. It is sold through 21 dealers in
Australia and is available in three specifications,
H3, Luxury and Adventure.
Postal address:
GPO Box 1714 MELBOURNE VIC 3001
Phone: 1800 621 178
Fax: (03) 9916 5003
Email: [email protected]
Web: www.hummeraustralia.com.au
Associated &
Collaborative
Companies
holden leasing
Owned by GMAC, Holden Leasing provides fleet
leasing and management solutions for businesses
choosing a predominantly Holden fleet. It provides
expert advice, value-added products and services
tailored to meet individual business fleet needs.
Level 5, Suite 1/22 Albert Road
South Melbourne 3205
Phone: (03) 9693 0400
Fax: (03) 9696 7488
www.holdenleasing.com.au
holden special vehicles
Holden Special Vehicles (HSV) creates niche
premium performance luxury cars, sourced from
Holden. All HSV vehicles comply with Australian
Design Rules and carry a full Holden warranty.
Product range:
Clubsport R8, Maloo, Maloo R8, GTS, Senator,
Grange, GTO, VXR
125 Rayhur Street
Clayton Victoria
Postal Address:
PO Box 1160 CLAYTON SOUTH 3169
Phone: (03) 9265 9500
Fax: (03) 9265 9555
NSW
Phone: (02) 9714 1500
QLD
Phone: (07) 3902 6250
www.hsv.com.au
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www.holden.com.au
CONTACT
DETAILS
victoria
Fishermans Bend
Head Office and Engine Assembly Plant
191 Salmon Street
Port Melbourne Victoria
Postal Address:
GPO Box 1714 MELBOURNE VIC 3001
Phone: (03) 9647 1111
Fax: (03) 9647 2550
www.holden.com.au
customer assistance:
1800 033 349
educational assistance:
1800 033 349
brochure service:
1800 033 349
holden roadside assistance:
1800 817 100
42
www.holden.com.au
holden service parts operations:
99 Princes Highway
Dandenong Victoria
Postal Address:
PO Box 162 DANDENONG VIC 3175
Phone: (03) 9797 7241
Fax: (03) 9797 7400
lang lang proving ground
Bass Highway
Lang Lang Victoria
Postal Address:
Bass Highway LANG LANG VIC 3984
south australia
Elizabeth
Vehicle Assembly Plant
Philip Highway
Elizabeth South Australia
Postal Address:
PO Box 221 ELIZABETH SA 5112
Phone: (08) 8282 8111
Fax: (08) 8282 8100
HOLDEN’S AUTOMOTIVE PROVING GROUND AT LANG LANG, VICTORIA,
IS A VEHICLE DEVELOPMENT, DURABILITY TESTING, SAFETY TEST CENTRE
AND EXHAUST EMISSION FACILITY.
43
www.holden.com.au
CONTACT
DETAILS
state sales offices
Victoria
Queensland
99 Princes Highway
Dandenong South Victoria
1000 Wynnum Road
Cannon Hill Queensland
Postal Address:
PO Box 161 DANDENONG VIC 3175
Phone: (03) 9797 7111
Fax: (03) 9797 7400
Postal Address:
PO Box 3530 TINGALPA QLD 4173
Phone: (07) 3902 6200
Fax: (07) 3902 6237
South Australia
Western Australia
Philip Highway
Elizabeth South Australia
Unit 13
53 Kewdale Road
Welshpool Western Australia
Postal Address:
PO Box 221 ELIZABETH SA 5112
Phone: (08) 8282 8111
Fax: (08) 8282 8760
New South Wales
Unit 3/5 Talavera Road
North Ryde New South Wales
Postal Address:
Locked Bag 2008 NORTH RYDE NSW 1670
Phone: (02) 9855 6333
Fax: (02) 9855 6331
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www.holden.com.au
Postal Address:
PO Box 253 WELSHPOOL WA 6986
Phone: (08) 9352 4800
Fax: (08) 9352 4899