Texans Fan Guide

Transcription

Texans Fan Guide

TABLE OF CONTENTS
The Houston Texans Mission Statement
Texans Contact Information
Frequently Asked Questions
Season Ticket Information
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Account Holder Definition
Address Change
Houston Texans Priority Wait List
Standing Room Only
Invoicing and Ticket Distribution
Lost and Stolen Ticket Policy
Playoffs
TORO’s Extra Points
Transfer of PSL Season Tickets
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Texans Broadcasts
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Radio Broadcasts
Television Broadcasts
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Transportation & Parking Information
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Accessible Parking
Bus Parking
Driving Directions and Entrance/Exit Maps for Each
Miller Lite Parking Lot
Emergency Call Boxes
Limousine Service
METRORail
Motorcycle Parking
Parking Code of Conduct
Miller Lite Parking Lots
Parking Passes
Taxi and Hotel Shuttle Service
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Pregame Activities
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Budweiser Plaza
Coca-Cola Zero Kroger Fanatic Fan Zone
Churrascos Club
Tailgating
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Reliant Stadium Gameday Information
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ATM Information
Baby Changing Stations
Designated Driver Program
Drinking Fountains
Elevators
Entrances
Escalators
Family Restrooms
Field Access
First Aid
Gameday Service Hotline presented by Verizon
Gameday Service Textline presented by Verizon
Guest Services Information Booths
Restrooms
Special Needs Guests
Suites
Field Level Suites
Telephones
Track Your Texan Program
Environmental Initiatives
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Reliant Stadium Maps
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Parking
Field Level
Club & Mezzanine
Gridiron, TX
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Concessions & Merchandise
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ARAMARK Non-Profit Program
Concession Stand Locations
Credit Card Policy
Crown Royal Saloon
Cuervo Cantina
Miller Lite Bull Pen Party Deck
Houston Texans Gameday Magazine
Merchandise
Texans Power Towels
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TABLE OF
CONTENTS
TABLE OF CONTENTS
TABLE OF CONTENTS
Reliant Stadium Policies & Procedures
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Alcoholic Beverage Policies
Bag Searches & Pat Down Procedures
Banners and Signs
Cameras and Video Recorders
Emergency Phone Numbers and Paging
Evacuation Procedures
Fan Code of Conduct
Lost and Found
Lost Children
Prohibited Items
Re-Entry into Reliant Stadium
Roof Policy
Security
Smoking
Ticketing and Will Call
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Texans Community Spirit
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Battle Red Stampede
Bull Pen
Bull Pen Pep Band
Cheerleaders
Gridiron, TX
Hispanic Outreach
Houston Texans Foundation
Robert and Janice McNair Foundation
Texans Special Events
TORO, Official Mascot
TORO’s Kids Club presented by Kroger
Toro’s Bravos presented by Verizon
Battle Red Ladies presented by State Farm
Texans Community Player of the Month
presented by Whataburger
Youth Football
Texas-Style Hospitality
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TEXANS CONTACT INFORMATION
TEXANS MISSION
Our mission is to create and maintain the most respected and
most valuable professional sports franchise in the world.
Texans Contact Information
TEXANS CONTACT
INFORMATION
The Texans offices, located in Reliant Stadium, are open for
business year-round, Monday to Friday from
8:30 a.m. to 5:30 p.m.
Texans Administrative Office
832.667.2000
Texans Customer Service
832.667.2002
Texans Ticket Office
Fax: 832.667.2191
[email protected]
Texans Official Website
HoustonTexans.com
Mailing Address
Houston Texans
Reliant Stadium
Two Reliant Park
Houston, TX 77054-1573
Reliant Park Administrative
Office
832.667.1400
Ticketmaster
1.800.745.3000
Ticketmaster.com
Gameday Service Hotline
Gameday Service Textline
Email
832.667.1400
“HOU” <space> issue to 78247
fanfeedback@houstontexans.
com
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FREQUENTLY ASKED QUESTIONS
Q: I left a personal belonging at the game. How can I find out if it
was found and how to get it back?
A: During a game, guests needing assistance in retrieving lost
items may proceed to a Guest Services Information Booth. After
the game, please call the Reliant Park Lost and Found phone
number (832.667.1714) on weekdays.
Q: May I bring a camera to the game?
A: You are welcome to bring small flash photography cameras
into Reliant Stadium, but no professional lenses or lenses over
12” are permitted. Video cameras and audio recorders are
not allowed.
Q: I do not have a parking pass to attend Texans games.
What are my options?
A: METRORail is an option for Texans games. Trains run every
12 minutes and the cost of riding the train is only $1.25 each way.
For complete information on schedules, parking areas and buying
tickets, please visit www.ridemetro.org. There is no cash parking
on Reliant Park property on a Houston Texans gameday.
Q: I have a two-year old child. Does the child require a ticket to
attend the game?
A: Yes, all children two years and older need a ticket to attend
the game.
Q: While attending a game I noticed that my seat is broken.
What can I do to get the seat fixed?
A: During the game, please report the damage to a Guest
Services Information Booth, or after the game, please email
[email protected].
Q: How can I report an incident in my seating area?
A: Please notify the nearest usher, security officer, or Texans
representative during the game or call the Gameday Service
Hotline at 832.667.1400 or text “HOU” <space> issue to 78247.
After the game, please email [email protected]
or call 866.GOTEXANS.
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Q: I would like to recognize an employee for doing an outstanding
job. Do the Texans have an award I can nominate him/her for?
A: Yes! The Spirit of Service Award is awarded to employees
deserving recognition for a job well done. Stop by any Guest
Services Information Booth for a nomination form or email the
employee’s name and position to fanfeedback@houstontexans.
com or mail to Houston Texans Fan Feedback, Two Reliant Park,
Houston, Texas 77054.
Q: We would like to tailgate before the game. What time do the
parking lots open and what time do gates to the Stadium open?
A: All Miller Lite parking lots at Reliant Park (except for the
Platinum Lot) open four hours prior to kickoff. The Platinum Lot
opens 5 hours prior to kickoff. Reliant Stadium gates open 90
minutes prior to kickoff.
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FREQUENTLY ASKED
QUESTIONS
Q: How can I contact the Texans if I have a compliment,
complaint or general comment?
A: Guests with a compliment, complaint or comment may express
it in person at a Texans game at any Guest Services Information
Booth. Written feedback may be directed to fanfeedback@
houstontexans.com or mailed to Houston Texans Fan Feedback,
Two Reliant Park, Houston, Texas 77054.
SEASON TICKET INFORMATION
Account Holder Definition
The first line of your account information (as shown on your
invoice and season tickets) denotes the season ticket holder of
record. For your protection, we will accept payments, address
changes and inquiries only from the person designated as the
season ticket holder. If the season ticket holder is a business,
the business should designate a representative to make such
changes or inquiries; such representative’s name will appear on
the second line of the account information.
Address Change
Should your address or any contact information change during
the year, you have two options to update your records with the
Texans:
1) Via our website (HoustonTexans.com), where you can access
your Go Texans! Account Manager by clicking on the Manage
Your Account feature and update your address immediately
online using your account number and PIN.
2) You can fax or mail a written correction form to our office
at Reliant Stadium. The official “address change form” can be
obtained from our website. Follow the links to the Tickets page
and Frequently Asked Questions. All address changes must be
done online or in writing; no over-the-phone changes will be
allowed.
Mail: Houston Texans Ticket Office
Address Change Request
Two Reliant Park
Fax: 832.667.2191
Houston Texans Priority Wait List
The 2011 Houston Texans season may be sold out, but don’t worry
just yet. We can help you get your foot in the door for 2012! Join
the Houston Texans Priority Wait List today, call 832.667.2390 or
visit HoustonTexans.com. Members of the Season Ticket Priority
Wait List get some great Texans opportunities, like the following:
1) First option to secure season tickets to the 2012 season on a
priority number basis, subject to availability
2) Invitations to Texans events
3) First opportunity to purchase Texans two-game packages
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Standing Room Only
Every ticket has a seat assignment. Please note that there are
no standing room only tickets. Ushers will clear the first five feet
of each section and aisle during games. We appreciate your
cooperation in keeping the sightlines clear for all fans.
Invoicing and Ticket Distribution
The Texans have established pay plan options for the renewal
of all season ticket accounts. Your initial season ticket invoice
will be mailed in January. Payments can be made in the form
of MasterCard, American Express, Visa, Discover, check, cash
or money order. For fast and efficient payment service, we
also accept payments online through the Go Texans! Account
Manager, from the “Tickets” page at HoustonTexans.com. Please
note that a returned check fee will be assessed for all returned
checks. Accounts making payment after a scheduled payment
deadline will also be subject to a ticket price increase. All paid
accounts can expect to receive their season ticket packet in midJuly, before the start of the season. Tickets will be sent by FedEx
shipping or for post office boxes, by USPS Priority Mail.
Your season tickets are extremely valuable and should be
guarded accordingly. In the event of theft, please contact your
local police department and obtain a copy of the police report.
Tickets lost through the mail should be reported to the originating
post office, where a copy of the tracer should be obtained. You
must have this information with you to report your tickets lost or
stolen. Please contact us at 866.GOTEXANS to obtain and submit
a lost ticket form to have your tickets reprinted.
We strongly urge you to use an overnight or guaranteed delivery
service when shipping tickets and always make note of the seat
location numbers of the tickets prior to sending. For season ticket
holders, you may also forward your tickets through your computer
by using your Go Texans! Account Manager at HoustonTexans.
com rather than mailing your tickets. In all cases, please contact
a Houston Texans Ticket Office representative who will advise
you to the procedures to receive replacement tickets. Please
note that there will be a lost ticket fee of $15 per ticket.
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SEASON TICKET
INFORMATION
Lost and Stolen Ticket Policy
Playoffs
When the Texans qualify for the NFL playoffs, all season ticket
holders will have the right to purchase their current seat
locations for Wild Card/Divisional and AFC Championship home
games. The NFL establishes playoff ticket pricing a few weeks
prior to the start of the playoffs. You will receive an invoice for
playoff tickets once those prices are set. Season ticket holders
will be guaranteed the first right of refusal for playoff tickets. If
your invoice for these tickets is not returned by the deadline set
through Ticket Operations, you will forfeit your right to purchase
your seats for the NFL playoff games. PSL holders must purchase
their tickets for any Texans postseason home game to keep their
Reliant Stadium PSL.
TORO’s Extra Points
Each season, PSL and season ticket holders are eligible to enter
the Houston Texans Fan Loyalty Program, TORO’s Extra Points.
TORO’s points will be awarded to your season ticket account with
every ticket that attends each of the season’s ten home games.
This program is to encourage fans to make the most of their
season ticket purchase by making sure that someone, if not the
season ticket holder, attends every game. Prizes are awarded
after each home game and also at the end of the season by
random drawing of those who qualify.
Transfer of PSL Season Tickets
All requests for the transfer of a PSL account must be submitted
to the Texans Ticket Office in writing. PSL transfer request
forms can be mailed to the address on the next page or faxed to
832.667.2191. The form is located at http://www.houstontexans.
com/tickets/ticket-info.html and should be sent from the
current PSL holder (licensee) and should include the following
information: the licensee’s account number, the seat locations
being transferred and the transferee’s name (new buyer),
address, phone numbers and email.
(continued on next page)
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Upon receipt of the transfer form, the Texans will mail the
licensee a copy of the signed PSL contract and an assignment
agreement to be signed by both parties. A $250 transfer fee
applies to all accounts being transferred. Either party can pay
this fee. Once the agreement is signed by both parties, it must be
mailed to:
Houston Texans Ticket Office
Attn: PSL Ownership Transfer
Reliant Stadium
Two Reliant Park
Please allow two to four weeks for all transfers to be processed
and completed.
Non-PSL accounts are nontransferable. Non-PSL season tickets
revert back to the Texans in the event of cancellation. Only
account holders owning a PSL can sell their seats or transfer
them to other individuals.
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SEASON TICKET
INFORMATION
The Texans have also partnered with Seasonticketrights.com to
provide a safe and secure online PSL marketplace. Buyers and
sellers now have one common online marketplace to post and
purchase PSL seats. PSL transfers are completed by a team of
e-commerce professionals in conjunction with the Texans ticket
office. Please see www.seasonticketrights.com for the
fee schedule.
TEXANS BROADCASTS
Radio Broadcasts
All games can be heard live on SportsRadio 610 AM (English), on
100.3 KILT-FM (English) and on La Tremenda 1010 AM (Spanish).
Games may also be heard outside Houston on the Houston
Texans Radio Network. Visit HoustonTexans.com for an affiliate
listing and for a complete listing of Texans radio broadcasts,
which will be broadcast weekly during the season on
SportsRadio 610.
Television Broadcast
The Texans preseason games against New Orleans, San
Francisco, and Minnesota will be broadcast live on KTRK-TV/
ABC-13 and on the Houston Texans Television Network. The
preseason game against the New York Jets will be broadcast live
on ESPN. Visit HoustonTexans.com for an affiliate listing. KTRKTV/ABC-13 will also broadcast weekly Texans shows throughout
the season. Please visit HoustonTexans.com for a complete
listing of these shows and their days and times.
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TRANSPORTATION & PARKING INFORMATION
Accessible Parking
A limited number of parking spaces are available for guests
with disabilities on the north and south sides of Reliant Stadium.
Passes for these spaces should be pre-purchased, subject to
availability, by calling 866.GOTEXANS. In addition to this parking
pass from the Texans, fans must have a Texas Disabled Person
Parking Placard or Plate. The person possessing the Texas
Disabled Person Parking Placard or Plate must also be in the
vehicle to park in a space reserved for guests with disabilities.
These items will be monitored and strictly enforced, so please
have both placards visibly displayed in your car while on Reliant
Park property. Violation of these regulations may result in
forfeiture of the parking pass. Please note that specific parking
spaces cannot be reserved.
TEXANS
BROADCAST
For limited mobility guests, drop off and pick up points have been
designated on the southeast (Amegy Bank Gate) and northeast
(Coca-Cola Gate) corners of Reliant Stadium. Drivers may access
these locations off of Kirby onto Westridge or Reliant Parkway
(McNee), respectively, by alerting the parking attendant that they
are dropping off or picking up a guest. Once the guest is dropped
off, drivers should leave and proceed to the parking lot for which
they have a parking pass. We do not offer onsite transportation
from parking lots to stadium gates.
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Bus Parking
All buses (passenger charter and tailgating) will require two
pre-purchased parking passes to park at Reliant Park on
Houston Texans gamedays. Passenger buses may drop off on
the north side of Reliant Stadium as directed and must have
a pre-purchased bus pass in the Red parking area (subject to
availability). Tailgating buses will require two pre-paid parking
passes for any Miller Lite parking lot at Reliant Park. Parking
passes are subject to availability and may be purchased by
calling the Houston Texans at 866.GOTEXANS.
Recreational vehicle (RV) parking is available at Reliant Park
for Texans games. Guests must pre-purchase a minimum of
two parking passes for an RV, depending on its size and the
number of spaces it will fill when parked. Water lines and grey
water drainage are not available. RVs will be required to park in
designated RV areas in each lot.
Driving Directions and Entrance/Exit Maps for Each
Miller Lite Parking Lot
To further expedite your parking process we have recommended
the best routes from which to enter each parking lot:
• Miller Lite Blue Lot: 610 and Fannin (Do not exit Kirby)
• Miller Lite Blue Suite Lot: Westridge and Kirby
• Miller Lite Green Lot: Main and Murworth
• Miller Lite Green Suite Lot: Main and Murworth
• Miller Lite Platinum Lot: Kirby and Westridge
• Miller Lite Red Lot: Kirby and La Concha
• Miller Lite Orange Lot: Fannin and Holly Hall
• Miller Lite Maroon Lot: 610 and Fannin
• Miller Lite Yellow Lot: Main Street
• Miller Lite Purple Lot: Main and McNee
• Miller Lite Brown Lot: Main and Murworth Drive
These points will lead you into your appropriate parking lot the
fastest. We recommend driving to these points and following
the signage from there. For exact directions from your house we
encourage you to go online to our website, HoustonTexans.com
and utilize our direct route mapping technology. For any further
questions on gamedays please call 832.667.1400. For specific
directions to your designated parking lot using your handheld
mobile device or cellular phone please visit
www.houstontexans.com/mobile.
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Emergency Call Boxes
For the safety and comfort of our fans, there are emergency
call boxes in all Miller Lite parking lots. The red boxes marked
“Emergency” are located throughout each parking lot and ring
directly to Stadium security. Please use the emergency call boxes
only in the case of a serious emergency.
Limousine Service
Limousines may drop off and pick up on Lantern Point next to the
Methodist Training Facility. Please note that limousines will not
be permitted to park on-site unless they have a pre-paid parking
pass. Without a pre-paid parking pass, they may stop only to drop
off and pick up their passengers.
METRORail
Houston’s light rail system serves Reliant Stadium and we
encourage fans to use this option for Texans games. Trains run
every 12 minutes and the cost of riding the train is only $1.25 each
way. All trains are accessible and a shuttle will be available to
transport disabled guests needing additional assistance from the
Fannin light rail stop to a drop off point near the Coca-Cola Gate.
For complete information on schedules, parking areas and buying
tickets, please visit www.ridemetro.org.
Motorcycle Parking
TRANSPORTATION
& PARKING
Every motorcycle must have a parking pass and must park in a
single parking space. Multiple motorcycles may not be parked in
the same spot.
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Parking Code of Conduct
The Miller Lite parking lots at Reliant Park are there for your
convenience and enjoyment. The Texans not only allow tailgating
in the Miller Lite parking lots, we encourage it!
Every effort is made to create a fan-friendly environment that is
safe for all to enjoy. Our fans play a large role in this. In order to
maintain a safe and fun environment, the Texans ask that all fans
follow directions given by the Reliant Park staff. They are there to
assist you and make parking safe and fun for everyone.
Those who do not adhere to the parking guidelines and/or
participate in activites that create an unsafe environment will be
held responsible. Parking passes, like your tickets, can be traced
back to your season ticket account. Unacceptable conduct in the
Miller Lite parking lots falls under the Houston Texans Two Strike
Program located in the “Fan Code of Conduct” section on page 41
of this Fan Guide.
Miller Lite Parking Lots
All Miller Lite parking lots at Reliant Park (except for the Platinum
Lot) open four hours prior to kickoff. The Platinum Lot opens
five hours prior to kickoff. All parking at Reliant Park is pre-sold.
Please refer to the Parking Passes section below for information
on purchasing parking passes.
Parking Passes
There is no cash parking on-site on Houston Texans gamedays.
Pre-paid parking passes may be purchased by season ticket
holders on an annual basis, subject to availability. If you
purchased season parking passes, they will be mailed to you with
your season tickets. Please note that parking passes will not be
available for purchase on gameday and must be purchased in
advance. If you are interested in pre-purchasing parking passes,
please call the Houston Texans Ticket Office at 866.GOTEXANS or
Ticketmaster at 1.800.745.3000. You may also
visit Ticketmaster.com.
Taxi and Hotel Shuttle Service
Taxis and hotel shuttles may drop off and pick up in the Green Lot
near the south pedestrian bridge over Kirby Drive to the Stadium.
Taxis are staged in this location postgame so guests do not need
to call ahead for a cab.
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PREGAME ACTIVITIES
Start your NFL gameday experience at a free pregame Tailgate
Party at Budweiser Plaza. The party includes music, live
SportsRadio 610 pregame broadcast, interactive games and
plenty of food, drinks and fun. Budweiser Plaza opens two hours
prior to kickoff. In addition, the Texans Cheerleaders, Bull Pen
Pep Band and TORO will make appearances before each game.
Coca-Cola Zero Kroger Fanatic Fan Zone
Visit the Coca-Cola Zero Kroger Fanatic Fan Zone for pregame
activities for the entire family. This fan-friendly area, located
south of Reliant Stadium between the Stadium and Reliant
Astrodome, includes interactive games, prizes and much more as
you get ready for kickoff. The Coca-Cola Zero Kroger Fanatic Fan
Zone opens two hours prior to kickoff.
Churrascos Club
The Churrascos Club, located inside the Methodist Training
Center at Reliant Park, is the spot for an elite pregame party.
You’ll enjoy a specially prepared buffet menu catered by
Churrascos, beverages including beer, wine, mixed drinks
and Coca-Cola products, and entertainment! For tickets and
information, call 832.667.2390.
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PREGAME
ACTIVITIES
Budweiser Plaza
PREGAME ACTIVITIES
Tailgating
The Houston Texans not only allow tailgating, we encourage
it! We want Reliant Stadium to provide the finest tailgating
experience in the NFL, so we have established a few guidelines to
make your tailgating party great:
•All parking lots (except for Platinum) will open four hours prior to
kickoff.
•All parking at Reliant Stadium will require a pre-purchased parking
hangtag; you will not be able to buy any additional parking at the gate.
•Parking is first-come, first-served for the first hour; saving spots will
not be allowed. If you would like to tailgate near friends, please arrive
together.
•Reliant Stadium entrance gates will open 90 minutes prior to kickoff.
•Tailgating will be limited to one 8’x 16’ space for each valid parking
hangtag, and must not cross over into the drive lane designated by the
blue lines down each aisle.
•RV’s, buses, and oversized vehicles will need to pre-purchase a
minimum of two parking spots and need to park in the designated RV
areas in each lot.
•If you plan to extend sides or set chairs outside of your RV or Bus you
will need parking hangtags in addition to the ones for the space that
will be used by your vehicle.
•Barbecues in tow will also be required to have an additional prepurchased hangtag. You will not be allowed to buy one at the gate.
•No music system speakers may exceed 18” tall and 12” wide
•Music speakers may not produce sound greater than 68 decibels in
accordance to the City of Houston sound ordinance Sections 30.1-30.9
•No pets of any kind are allowed at Houston Texans games except
certified service animals
•The Houston Texans do not allow the solicitation of cash for goods
or services within the Reliant Stadium parking lots. This includes
but is not limited to tips, donations, or payment for food, beverage,
merchandise or promotional products.
•Liquid charcoal starter or other flammable liquids are strictly
prohibited. Charcoal may be started with an electrical starter
designed for this purpose or quick starting charcoal is
recommended. Open flames are allowed but all barbecue pits left
unattended must be extinguished.
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•Ash containers, trash containers and port-o-lets are located in each
lot.
•Hot ashes, cinders, smothering coal, or other hot materials must be
disposed of in the orange dumpsters only.
•Trash must be disposed of in the green dumpsters only.
•For safety purposes, all tents, chairs, etc. must be put away before
entering Reliant Stadium.
•In order to ensure the safety of our fans, no golf carts, Segways,
motorized coolers, skateboards, bicycles, or large balloons will be
allowed for use by fans in the parking lots.
•Reliant Stadium and the Houston Texans do not grant the right to
display advertising, banners or signs, or distribute promotional items
on property. Fans may be asked to remove inappropriate banners or
signs.
•All cooking equipment shall be situated away from crowds, buildings,
vehicles or combustible materials. A minimum clearance distance of
3 feet is required.
•A minimum class 2A-10B:C fire extinguisher with a current service
tag is required at each cooking area.
•LP-gas cooking appliances shall be UL listed and approved for use.
LP-gas cylinders shall be secured in an upright position to keep from
falling and positioned to prevent impact from vehicle traffic. Portable
generators are not to be filled while running and fuel must be in a UL
listed safety can (2 gal. max). Portable generators and fuel must be
stored away from cooking appliances.
•Guests are welcome to continue tailgating up to one hour after the
end of the game. However, in some instances guests may be asked
to clear the parking lots before that time.
•Any violation of the fire safety regulations will be subject to citations
being issued by the City of Houston Fire Inspector.
•For any further information regarding these guidelines or any other
questions on the day of the game please call 832-667-1400 or text
“HOU” <space> issue to 78247.
• The Houston Texans reserve the right to revoke the season parking
pass of those who do not comply with these guidelines.
Don’t forget, H-E-B Tailgater of the Game judges will be roaming
the parking lots looking for the next big winner! Please visit
HoustonTexans.com for more information on the H-E-B Tailgater
of the Game contest and how you can participate.
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PREGAME
ACTIVITIES
PREGAME ACTIVITIES
RELIANT STADIUM GAMEDAY INFORMATION
ATM Information
For your convenience, automated teller machines are provided
by Amegy Bank of Texas and are located throughout Reliant
Stadium. Please refer to directional signage or the maps on pages
29-34 for specific locations.
Baby Changing Stations
Baby changing tables are available in all public restrooms at
Reliant Stadium.
Designated Driver Program
The Houston Texans, Budweiser and ARAMARK Sports &
Entertainment encourage you to be a good sport – have fun
and drink responsibly. Sign up to be a Designated Driver at any
Guest Services Information Booth. To sign up, you must be 21
years of age. By doing so, you will receive a complimentary nonalcoholic beverage coupon that is redeemable at any ARAMARK
concession stand.
Drinking Fountains
Drinking fountains are located on each concourse throughout
Reliant Stadium. Please refer to directional signage for specific
locations.
Elevators
Reliant Stadium offers elevators in all four corners of the Stadium:
at the Comcast Gate, Coca-Cola Gate, Amegy Bank Gate and Ford
Gate. There are also elevators located at the Verizon East and
West Club entrances exclusively for Club Level, Suite Level and
disabled guests. Please refer to directional signage or the maps
included in this Fan Guide for specific locations.
Elevator priority is given to disabled and elderly guests. At times,
guests may be asked to exit an elevator to accommodate disabled
guests. To exit the Stadium expeditiously, please use the ramps,
escalators or stairs. Please note that specific elevators may also
be reserved for specific purposes during a game. Please follow
the instructions given by Reliant Park staff and use an alternate
route. In addition, tickets will be checked on each level as you
exit an elevator to assure proper access for that level. Please be
sure to have your ticket with you at all times.
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Reliant Stadium has four main entry gates: Comcast Gate
(northwest corner), Coca-Cola Gate (northeast corner), Amegy
Bank Gate (southeast corner) and Ford Gate (southwest corner).
The Verizon East and West Club Entrances are exclusive
entrances for the Club and Suite ticket holders. All entrances at
Reliant Stadium are accessible for guests with disabilities. Please
look for signs indicating wheelchair accessible entrances at each
gate to expedite your entry into the Stadium.
Reliant Stadium gates open 90 minutes prior to kickoff. For your
convenience and to ease concourse congestion, please utilize
the gate listed on your ticket.
Escalators
Reliant Stadium offers escalators near the public ramps in the
four corners of the Stadium. Escalators are also located at the
Verizon East and West Club Entrances for the exclusive use of
Club and Suite Level fans. Please refer to directional signage or
the maps included in the Fan Guide for specific locations.
Family Restrooms
Family Restrooms are located on each concourse for your
convenience. Please refer to directional signage for specific
locations. Priority access for these restrooms is given to families
and guests with disabilities. We ask that you please respect
these arrangements.
Field Access
Fans entering the field area without proper credentials are
subject to eviction and arrest. Credentials for field access are not
available for purchase.
First Aid
Emergency medical teams are on call in Reliant Stadium at all
times. If you require medical assistance, please contact the
nearest usher or law enforcement official, or proceed to one of
The Methodist Hospital First Aid Stations located on Levels 1, 3
and 5 in the northeast and southwest corners of the Stadium.
22
RELIANT STADIUM
GAMEDAY INFORMATION
Entrances
Guests on the Suite Levels should proceed to the Club Level or
inform a Reliant Stadium Guest Services Team Member. Guests
may also call 832.667.1400 to request medical assistance.
Gameday Service Hotline presented by Verizon
You make the call! During a Houston Texans game, guests who
encounter something that disrupts their enjoyment of the game
– for example, an adjacent fan using profanity, a large sign or
banner that blocks your view, or a wet spill that presents a safety
hazard – can call the Gameday Service Hotline at 832.667.1400.
Guests can also send an email to fanfeedback@houstontexans.
com. A Guest Services Team Member will be more than happy
to resolve the situation so that you can get back to enjoying the
game.
Gameday Service Textline presented by Verizon
Guests can also text a question or concern to “HOU” <space>
issue to 78247 on gamedays and a Guest Services Team Member
will be more than happy to assist you.
Guest Services Information Booths
Guests may seek assistance from any Reliant Stadium Guest
Services Team Member. In addition, two Guest Services
Information Booths are located on the Field Level, the Verizon
Club Level and the Upper Level in the northwest and southeast
corners outside of sections 113, 133, 319, 347, 517, and 543 to
provide you with additional assistance. Each booth will be open
90 minutes prior to the game and remain open until the end of
the game. The Guest Services Team Members can assist you
with ticketing, concession locations, parking and most general
information regarding the Texans and Reliant Park. Please refer
to directional signage or the maps on pages 29-34 for specific
Guest Services Information Booth locations.
Presented by
23
Restrooms
Restrooms are conveniently located around the Stadium
concourses on all levels. Wheelchair accessible stalls are
available in all restrooms. Please refer to directional signage or
the maps on pages 29-34 for specific locations.
Reliant Stadium was designed for the enjoyment of all guests. The
Stadium provides accommodations for those with special needs;
accomodations include elevators, escalators, telecommunication
devices (TTYs), assisted listening devices, wheelchair accessible
seating, and wheelchair accessible and family restrooms. A
manual with Reliant Stadium policies is available in large print,
in Braille and on audiocassette. Please visit a Guest Services
Information Booth for assistance.
Accessible seating for guests with disabilities is located on all
levels of Reliant Stadium in accordance with the Americans with
Disabilities Act of 1990. Please contact the Houston Texans Ticket
Office at 832.667.2002.
All entrances at Reliant Stadium are accessible for guests
with disabilities. Please look for signs indicating wheelchair
accessible entrances at each gate to expedite your entry into
the Stadium. Wheelchair escorts are available to/from your seats
on a first-come, first-served basis. Guests needing curbside
wheelchair assistance should visit a Guest Services Information
Booth or ask a Guest Services Team Member for assistance.
24
RELIANT STADIUM
GAMEDAY INFORMATION
Special Needs Guests
Suites
There are a total of 185 suites located on the Emirates 200 Suite
Level, Emirates 400 Suite Level and 800 Level of Reliant Stadium.
These suites hold from 14 to 41 people and are equipped with
a wet bar, refrigerator and televisions with the Direct TV NFL
Sunday Ticket package. Other amenities include private VIP
entrances on the east and west sides of the Stadium, Verizon
Club Lounge privileges, in-suite catering, concierge service and
priority parking spaces. For information regarding the license of a
suite for a Texans game, please call 832.667.2160.
Field Level Suites
There are a total of 9 Field Level Suites located on Level 1 of
Reliant Stadium. These suites hold 10 people and are positioned
just behind the last row of the field level seats. The amenities
include private VIP entrances on the east and west side of the
Stadium, television monitors with the Direct TV NFL Sunday
Ticket package, Verizon Club Lounge privileges, in-suite catering,
suite attendant service, and priority parking spaces. For more
information, please call 832-667-2160.
Telephones
Courtesy telephones and TTY phones are available on every
concourse of Reliant Stadium. Please refer to directional signage
for specific locations.
Track Your Texan Program
Guests can receive a free wristband featuring a space to write
their seat location and contact number. The wristbands assist
stadium staff in reuniting lost guests with their appropriate parties
and are available at the Track your Texan booths on the main and
upper concourses and in the Coca-Cola Zero Kroger Fanatic
Fan Zone.
25
The Houston Texans are proud to partner with Waste
Management, Reliant Park and ARAMARK to institute a recycling
program which recycles cardboard, aluminum and plastic bottles
during all Texans home games at Reliant Stadium. In addition,
the program covers all team facilities and staff offices within
the stadium. Please look for the tall silver bottles in which to
place your recyclable items on gamedays. Other environmental
initiatives at Reliant Park include printing literature and
collateral materials on post-consumer recycled paper, using
environmentally friendly cleaning chemicals in the stadium,
recycling fry oil from the concession stands, and using compact
fluorescent light bulbs in certain areas. Check http://www.
houstontexans.com/community/community-programs/texans-gogreen.html for even more “green” initiatives happening now and
in the future.
26
RELIANT STADIUM
GAMEDAY INFORMATION
Environmental Initiatives
RELIANT STADIUM MAPS
e Purple Lot
15
31
10
37
34
Miller Lite
Yellow Lot
36
Methodist
Training
Center
33
Miller Lite
Teal Lot
30
Murworth
Miller Lite
Brown Lot
Lantern Point
14
13
29
Kirby Drive
16
Mille
Red
Miller Lite
Ne
35
2
32
Mc
38
Ma
in Str
ee
t
11
Miller Lite
Green
Suite Lot
R
St
BU
28
Miller Lite
Green Lot
Westridge
9
N
Mille
Plati
Lo
8
2
South Loop 610
27
La Concha
N. Stadium
5
Fannin Street
12
Miller Lite
Red Lot
4
er Lite
d Lot
1
Dock 1
2
Reliant Parkway
8
Reliant
tadium
Metro Rail
Station
Holly Hall
12
Reliant
Astrodome
Miller Lite
3
Orange Lot
9
11 13
UDWEISER PLAZA
Miller Lite
ADA Lot
er Lite
inum ot
22
27
26
7
10
Miller Lite
Blue Suite Lot
21
20
4
Reliant
Arena
Miller Lite
Orange Lot
14
Miller Lite
Maroon Lot
Miller Lite
Blue Lot
24
25
6
Miller Lite
Blue Lot
5
28
15
Naomi
RELIANT STADIUM
MAPS
Reliant Center
Comca
st Ram
Smoking Terrace
Elevator
29
p
Stairs
Escalator
ATM
Bank R
amp
RELIANT STADIUM
MAPS
Amegy
First Aid
Guest Services
Concession
Restrooms
30
Merchandise
CLUB & MEZZANINE
Comca
st Ram
p
Key for Club & M
Smoking Terrace
Elevator
31
Stairs
Escalator
ATM
First
Bank R
amp
RELIANT STADIUM
MAPS
Amegy
Mezzanine Level
Aid
Guest Services
Concession
Restrooms
32
Merchandise
Suites
GRIDIRON, TX
Comca
st Ram
p
Key for Upper C
Smoking Terrace
Elevator
33
Stairs
Escalator
ATM
F
Bank R
amp
RELIANT STADIUM
MAPS
Amegy
Concourse
First Aid
Guest Services
Concession
Restrooms
34
Merchandise
CONCESSIONS & MERCHANDISE
ARAMARK Non-Profit Program
A majority of the concessions at Reliant Stadium are staffed
with volunteers working to raise money for their non-profit
organization. A portion of every dollar you spend towards
concessions goes to support these worthwhile organizations. If
you are interested in operating a concession stand for a Reliant
Stadium event, contact ARAMARK Sports & Entertainment at
832.667.2496 and ask to speak with the Non-Profit Coordinator.
Concession Stand Locations
ARAMARK Sports & Entertainment manages concessions at
Reliant Stadium. Concession stands are located throughout the
concourses and can be located on the maps on pages 29-34 or
in the table on page 36. All concession stands are accessible to
guests with disabilities. Should you require additional assistance,
please notify an ARAMARK representative or Guest Services
Team Member.
Credit Card Policy
Reliant Stadium accepts MasterCard, American Express,
Discover and Visa at all permanent concession stands and
merchandise locations, including the Go Texan Store for Texans
merchandise.
Crown Royal Saloon
The Crown Royal Saloon is a seated bar area located on the
south concourse of Gridiron, TX that features music, cheerleader
visits and televisions for game viewing. The Crown Royal Saloon
opens when the doors to the Stadium open for each game, and
is open to all ticket holders, but please note that due to licensing
issues, beverages purchased in the Crown Royal Saloon must be
consumed in the Saloon.
Cuervo Cantina
The Cuervo Cantina is a seated bar area located on the south
field level concourse closest to the outside windows. The Cuervo
Cantina opens when the doors to the Stadium open for each
game. The Cuervo Cantina features live music and is open to
all ticket holders, but please note that due to licensing issues,
beverages purchased in the Cuervo Cantina must be consumed in
the Cantina.
35
Miller Lite Bull Pen Party Deck
The Miller Lite Bull Pen Party Deck is located on the north field
level concourse closest to the outside windows. The Miller Lite
Bull Pen Party Deck is open to all ticket holders and features
music, appearances from the Houston Texans Cheerleaders and
the Miller Lite girls.
Main: 101, 112, 121, 132
Mezz: 323, 351
Upper: 505, 510, 532, 536
Personal Pan Pizza & Ice Cream
Main: 118 & 138
Upper: 520, 546
Hamburgers & Fries
Main: 109, 129
Mezz: 323, 351
Upper: 516, 526, 542, 552
BBQ Sandwiches & Potatoes
Main: 103 & 123
Upper: 522, 548
Sirloin Dogs & Brats
Main: 103, 123
Upper: 522, 548
Cuervo Cantina: 135
Tex Mex, Tacos & Burrittos
Main: 115, 118
Upper: 506, 532
Texas Style Cheese Steak
Main: 101, 112, 121, 132
Upper: 506, 510, 532, 536
Hamburgers & Fries
Main: 101, 112, 121, 132
Mezz: 323, 351
Upper: 520, 546
Milkshakes & Ice Cream
Main: 118, 138
Upper: 510, 536
Specialty Topped Hot Dogs
Main: 117, 136
Upper: 510, 532
Main: 103, 115, 123, 135
Mezz: 323, 351
Upper: 506, 520, 532, 546
A ll A merican Hot Dogs
Main: 101, 109, 115, 121, 129, 132, & 138
Mezz: 323, 351
Upper: 501, 506, 510, 515, 527, 532, & 536
Nachos & Nacho Grande
Main: 106, 126
Mezz: 323, 351
Upper: 506, 522, 536, 548
Frozen Margaritas, Beer & W ine
Main: 115, 118
Upper: 510, 536
Pretzels & Funnel Cakes
Main: 110, 130
Upper: 520 & 546
Salads & Sandwiches
Upper: 517, 525, 543,
551
Specialty Beers & W ine
Destination Locations:
Miller Lite Bull Pen Party Deck; Main Concourse Endzone at Section #116
Cuervo Cantina; Main Concourse Endzone at Section #135
Crown Royal Saloon; Upper Concourse Endzone at Section #546
Main: 115 & 135
Mezz: 322 & 350
Upper: 520, 548
V alue Meal Locations
Main: 126 & 106
Upper: 532 & 506
Fresh Roasted Nuts
Please note that ARAMARK Sports & Entertainment is the sole
licensed food, beverage and retail operator authorized to operate
at Reliant Stadium and throughout Reliant Park. No vendor
may operate on Reliant Park property without the consent of
ARAMARK Sports & Entertainment. Violators will be cited and
removed from the property.
36
CONCESSIONS
& MERCHANDISE
Fruit Smoothies
Houston Texans Gameday Magazine
Our official gameday program, Houston Texans Gameday
Magazine, is sold by vendors throughout the concourse, in the
seating area, at the Go Texan Store and in Budweiser Plaza.
Merchandise
ARAMARK Sports & Entertainment manages the novelty stands
at Reliant Stadium. Novelty stands are located throughout the
concourses and can be located on the maps on pages 29-34 or as
follows:
• The Go Texan Store features exclusive Reebok NFL products
and is located at the south end of the Stadium. The Go Texan
Store can be accessed from outside the Stadium through
Budweiser Plaza only. Please note that the Go Texan Store
cannot be accessed from inside Reliant Stadium until after the
first quarter of a game.
• First level: 104, 109, 114, 119, 124, 129, 134, and 139.
• Third level: 306, 310, 313, 320, 334, 338, 341 and 348.
• Fifth level: 501, 507, 515, 521, 527, 541 and 547.
All merchandise locations carry the best assortment of Texans
merchandise, with many styles that are Stadium exclusives.
Texans merchandise can also be purchased by phone order at
832.667.2500, by visiting the Go Texan Store Monday through
Saturday from 10:00 a.m. to 5:30 p.m. or online at the Texans
official website (HoustonTexans.com).
Texans Power Towels
Texans Towels, the Official Power Towel of the Houston Texans,
are sold by vendors throughout the concourse, in the seating
area, at the Go Texan Store and in Budweiser Plaza. Be sure to
pick up your towel and get behind your Texans by waving your
towel during games.
37
RELIANT STADIUM POLICIES & PROCEDURES
Alcoholic Beverage Policies
Alcohol may not be brought into Reliant Stadium. Guests who
appear to be under age 30 are required to show valid photo ID
indicating legal proof of age when purchasing alcohol at Reliant
Stadium. Alcohol sales are limited to two (2) drinks per person per
transaction. All public alcohol sales will cease at the end of the
third quarter.
Please note that different areas of Reliant Stadium are licensed
for different types of alcoholic drinks (beer and wine only, both
beer and liquor or nothing). The Reliant Stadium staff will prevent
certain drinks from being taken from a licensed area into a nonlicensed area. For instance, beverages purchased in a Verizon
Club Lounge must be consumed in the Lounge and may not be
removed from that area. These policies are the law and will be
strictly enforced.
Bag Searches and Pat Down Procedures
For your safety, bag searches will be performed at all entrances
to Reliant Stadium. In order to expedite this process, please leave
all unnecessary items in your vehicle or at home and have any
items open for search before you approach a gate. If you are not
bringing a purse or camera case to the game, please look for the
no bag express entry line for faster access to the Stadium. Items
not permitted into the Stadium must be returned to your vehicle
or discarded. Staff may not store or hold items for you until
postgame. Please see the Prohibited Items section on page 42 for
a list of items not permitted to be brought into the Stadium.
Please be aware that at certain times pat-down searches or
additional security measures may be implemented upon all
persons entering Reliant Stadium. You and your belongings may
be searched upon entry into the Stadium. By tendering your ticket
and entering the Stadium, you consent to such searches and
waive any related claims that you might have against the Texans,
the NFL, its member clubs, the Stadium landlord, and each of their
affiliates and agents. If you elect not to consent to the searches,
you will be denied entry into the Stadium. Please be prepared and
arrive early to the game to allow for this extra security procedure.
39
Banners and Signs
The Houston Texans and Reliant Stadium welcome signs and
banners but request that you adhere to specific guidelines
in order to ensure that these articles do not detract from the
enjoyment of other guests. Banners and signs should in no
way infringe on the sightlines of other fans and must be small
enough for one person to hold. They may not be affixed to
anything in Reliant Stadium or held so that they block the view
of scoreboards or any permanent signage in the Stadium. In
addition, poles are prohibited in Reliant Stadium, so banners or
signs affixed to a pole will not be permitted into the Stadium. All
banners and signs must be in good taste, must be in the spirit
of the event and must not have any corporate name, logo or
message. The Texans reserve the right to remove any banner or
sign that does not meet these guidelines.
Cameras and Video Recorders
Fans are welcome to bring small flash photography cameras into
Reliant Stadium, but no professional lenses or lenses over 12”
are permitted. Digital cameras are also permitted as long as they
do not record video. Please do not block any aisles or the view of
other fans while taking pictures.
Video cameras and audio recorders are not permitted in Reliant
Stadium and will not be stored during the game.
To contact someone during a game in the event of an emergency,
please visit a Guest Services Information Booth or call
832.667.1400. Pages will only be made for emergency situations. If
you are anticipating an emergency phone call, please report your
name and seat number to the Guest Services Information Booth
so you can be easily located.
Evacuation Procedures
Reliant Stadium staff are trained to handle any emergency
situation that arises. Should an evacuation become necessary,
please make sure that you are aware of the exits nearest your
seat and be prepared to follow the instructions of the Reliant
Stadium staff.
40
RELIANT STADIUM
POLICIES/PROCEDURES
Emergency Phone Numbers and Paging
Fan Code of Conduct
Reliant Stadium is a fan-friendly environment. We are committed
to creating a safe, comfortable and enjoyable experience
for everyone. Our staff will proactively intervene to support
an environment where the game will not be disrupted by the
interference of guest actions or any unauthorized persons on the
playing field. Fans are advised that the following behaviors will
not be tolerated.
• Behavior that is unruly, disruptive or illegal in nature
• Intoxication or other signs of alcohol or substance impairment
that results in irresponsible behavior
• Foul or abusive language or obscene gestures
• Interference with the progress of the game (including throwing
objects on the field)
• Failing to follow instructions of stadium personnel
• Verbal or physical harassment of opposing teams fans.
Additionally, one fan does not have the right to affect the
enjoyment of the game by other fans. All guests must show their
ticket when requested and only sit in their ticketed seat. Please
call our gameday hotline at 832.667.1400 or text “HOU” <space>
issue to 78247 if you encounter something that disrupts your
enjoyment on gameday.
The Houston Texans Two Strike Program allows for a warning
to fans who are disruptive or acting inappropriately by giving out
a yellow card with a reminder about our Fan Code of Conduct.
However, if a staff person must approach someone a second time
during a game for inappropriate behavior, the fan will be required
to leave Reliant Park property. Any fan acting in a disruptive
manner will be asked to leave immediately. Evicted guests are
not welcome to return for the remainder of the game and may be
subject to further disciplinary action, including the revocation of
season tickets. All season ticket holders are responsible for their
conduct as well as the conduct of their guests and/or persons
occupying their seats.
Lost and Found
Found articles may be turned into any Guest Services Information
Booth and will be recorded by Reliant Stadium staff. Guests
needing assistance in retrieving lost items during games
41
may proceed to a Guest Services Information Booth or call the
Reliant Park Lost and Found phone number (832.667.1714) on
weekdays. Items will be held for 30 days.
Lost Children
If you are separated from a child, please proceed to the nearest
Guest Services Information Booth for assistance. In addition,
if you should find a child that has been separated from his or
her group, please request assistance from the nearest staff
person or police officer. If outside of Reliant Stadium, please call
832.667.1400. You can also enroll your child or guest in the Track
Your Texan program (page 25).
Prohibited Items
For your safety and the continuity of the game on the field, the
following items are prohibited in Reliant Stadium: backpacks,
bags larger than 11” x 17”, beach balls, bottles, cans, containers,
coolers, fireworks, footballs brought in from outside, Frisbees,
illegal substances, laser pens, noisemakers, outside food and
beverages and weapons/firearms. Please note that this is not an
exhaustive list and other items may be prohibited from Reliant
Stadium if they are deemed, in the sole discretion of the Texans
or Stadium Management, to be dangerous or disruptive.
National Football League policy prohibits noisemakers from being
brought inside the Stadium. This includes, but is not limited to, all
horns, including air horns, cow bells and whistles. We reserve the
right to confiscate any item that does not adhere to this policy.
Although not a prohibited item, the Houston Texans and Reliant
Stadium request that you do not bring strollers into the Stadium,
as there is no place to store them and they pose a trip hazard
when left in aisles or seating areas. Umbrellas are permitted in
Reliant Stadium if they are small enough to be stored under your
seat during the game.
42
RELIANT STADIUM
POLICIES/PROCEDURES
Guests are not permitted to bring outside food, beverages,
thermoses, coolers, backpacks, bags or jugs into Reliant Stadium.
Childrens’ juice boxes, infant bottles and items necessary for
medical purposes are permitted.
Re-Entry into Reliant Stadium
Once you leave Reliant Stadium, you may not re-enter. In the
event of an emergency, please visit a Guest Services Information
Booth. Please note that the Go Texan Store and Budweiser Plaza
cannot be accessed from inside the Stadium until after the
first quarter.
Roof Policy
The roof will be open when the game time temperature is
projected to be between 50 and 80 degrees. The Texans goal for
implementing the “50-80 Rule” is to provide the most comfortable
environment possible to enjoy Houston Texans games. Please
note that the threat of rain will influence this decision, and
when there is a good chance of rain during a game, the roof
will be closed. Also, our parameters for late afternoon and
evening games may shift slightly because of the absence of
direct sunlight. However, we plan to use the general parameters
established with your input to make the roof position decision for
each game. Please visit HoustonTexans.com or call 832.667.1400
on gamedays to find out the roof decision.
Security
Suspicious activity, disruptive guests and guest-related problems
should be reported to a Guest Services Team Member or police
officer immediately. Uncooperative guests showing disregard for
Reliant Stadium or the Texans may be ejected from the facility.
Intoxicated fans will not be allowed into the Stadium. An ejected
guest is no longer welcome for the remainder of the game and
must vacate Reliant Stadium and the Reliant Park grounds. They
may not re-enter the building, even with a valid admission ticket.
Re-entry by an ejected guest is grounds for arrest.
Smoking
In consideration of health and comfort of others, smoking is not
permitted in the seating area or on the concourses. There are
designated smoking terraces located on all four sides of the Field
Level and the Verizon Club Level and also in each corner of the
Upper Level. Please note that although certain smoking terraces
may be closed during the game, others on the same level will
remain open.
43
Ticketing and Will Call
If any tickets are available for single games, they will go on
sale in July of each year. These tickets will be available at
Ticketmaster outlets, by calling Ticketmaster at 1.800.745.3000 or
by visiting www.ticketmaster.com.
• Children: All children two years of age and older must have a
ticket. Children under the age of two do not need a ticket and
are expected to sit on an adult’s lap during the game.
• Exchanges/Refunds: No exchanges or refunds will be given
once a game ticket has been purchased.
• Resale/Scalping: Reselling or scalping tickets is strictly
prohibited in Reliant Stadium or on Reliant Park property.
Violators are subject to prosecution by the Houston Police
Department.
• Will Call: Gameday will call windows, located on the south side
of Reliant Stadium (near the Amegy Bank Gate), open two hours
prior to kickoff and remain open until halftime. A picture ID is
required and tickets will only be released to the person whose
name appears on the ticket envelope. Third party will call will
not be accepted.
RELIANT STADIUM
POLICIES/PROCEDURES
Anyone experiencing a problem regarding lost, stolen, damaged
or forgotten game tickets is encouraged to visit the Houston
Texans Ticket Office in Budweiser Plaza, near the Amegy Bank
Gate. On non-gamedays, please contact the Houston Texans
Ticket Office at 866.GOTEXANS for assistance.
44
TEXANS COMMUNITY SPIRIT
Battle Red Stampede
The Battle Red Stampede is comprised of community members
dedicated to working Texans games and other events for
the Texans. If you are interested in becoming a member or
for more information, visit the Texans employment section at
HoustonTexans.com
Bull Pen
The Houston Texans Bull Pen is comprised of Texans fans leading
cheers for the rest of Reliant Stadium to support the Houston
Texans. Fans are dressed in spirited Texans outfits and many
paint their faces prior to each game. The Bull Pen is located on
the Field Level in the north end zone of Reliant Stadium.
Bull Pen Pep Band
The Bull Pen Pep Band adds a lot of excitement to Texans
gameday by providing great music and fun for all ages. The
band performs throughout the parking lots at Reliant Park and
Budweiser Plaza prior to the game. They perform in-stadium
throughout the game and postgame in Budweiser Plaza
for 5th Quarter.
Cheerleaders
The Houston Texans Cheerleaders perform at all home games
and throughout the year at Texans events and community
outreach activities. For appearance requests and information on
the Texans Cheerleaders, please visit HoustonTexans.com.
Gridiron, TX
TEXANS
COMMUNITY SPIRIT
Gridiron, TX is the LOUDEST place in Reliant Stadium and
birthplace of the HOMEFIELD ADVANTAGE with 26,026 dedicated
and rowdy fans. Gridiron, TX has a live band pregame and at
halftime, cheerleaders and TORO visits, an airbrush artist, the
Crown Royal Saloon and the Gridiron Gang leading cheers and
handing out giveaways, so be on the lookout. Be sure to check
out the Gridiron, TX section of the website at
HoustonTexans.com.
46
Hispanic Outreach
The Houston Texans have created many Hispanic Outreach
initiatives throughout the year. These include Spanish radio,
grassroots events, partnerships with Hispanic Chambers of
Commerce, the Hispanic business community, Hispanic media
outlets and the Toro’s Bravos presented by Verizon, the new
Hispanic Fan Club at the Texans. Please visit HoustonTexans.
com/español for more information.
Houston Texans Foundation
The Houston Texans Foundation was established in November
2001 as a public charity dedicated to the development and
empowerment of the next generation of youth in Houston. The
Houston Texans Foundation strives to be Champions for Youth
by empowering youth to reach their full potential through the
support of community character development programs, health
and fitness programs, and education programs. Please visit
HoustonTexans.com for details on how the Houston Texans
Foundation is positively impacting our community or stop by our
silent auction table behind section 140 every gameday and check
out our exclusive Texans memorabilia.
Robert and Janice McNair Foundation
The mission of The Robert and Janice McNair Foundation is to
fund transformational medical research in the area of juvenile
diabetes, breast and pancreatic cancers and the neurosciences,
and to prepare youth for productive and enriched lives with
respect to work, family, and service to others.
Texans Special Events
The Texans host special events throughout the year for fans of all
ages. These events include Training Camp, Texans Week, Season
Ticket Holder Golf Tournament, Draft Party presented by Miller
Lite, Texans All Access and much more. For information and a
listing of Texans special events, please visit HoustonTexans.com
TORO, Official Mascot
TORO, the Houston Texans official mascot, will be at all home
games and in the community throughout the year. TORO is available
for seat visits during home games as well. To schedule TORO for
an upcoming event, party or seat visit, please visit HoustonTexans.
com or call 832.667.2026.
47
TORO’s Kids Club presented by Kroger
All Texans fans under the age of 12 are encouraged to join
TORO’s Kids Club presented by Kroger today and receive a starter
kit full of Texans prizes. Also, you will receive opportunities
throughout the year for autographed Texans’ merchandise,
exclusive events, a quarterly newsletter and more! Register
today at WWW.TOROSKIDSCLUB.COM.
Toro’s Bravos presented by Verizon
Be a part of the Toro’s Bravos presented by Verizon, the new
Houston Texans Hispanic Fan Club. As a Toro’s Bravos member
you will be entered for regular prize giveaways, receive monthly
newsletters with information on the Houston Texans and receive
invitations to Houston Texans, Univision and Verizon events.
Please visit HoustonTexans.com/espanol for more information
and to register.
Battle Red Ladies presented by State Farm
Battle Red Ladies presented by State Farm is the official Houston
Texans club created just for women and designed with the Lady
Texans fans in mind. You will receive a monthly newsletter with
team updates, special retail offers, exclusive event invites and
much more! Register today at HoustonTexans.com
Texans Community Player of the Month presented
by Whataburger
The Texans Community Player of the Month presented by
Whataburger program was created to establish the Houston
Texans and Whataburger’s community efforts. Fans are
encouraged to vote for their favorite Texans player and his
involvement in the Houston community on HoustonTexans.com
and at every Texans home game. For more information, visit
HoustonTexans.com or the Whataburger table behind section 139.
The Texans have created extensive youth football outreach
programs to increase the participation of youth in football.
Programs include Youth Football Camps, Quarterback Camp,
NFL Flag, Punt, Pass & Kick, Gatorade Junior Training Camps.
For more information, please visit HoustonTexans.com or email
[email protected].
48
TEXANS
COMMUNITY SPIRIT
Youth Football
Texas-Style Hospitality
We want to hear from you! If you have a suggestion, complaint,
or question, please contact one of our Customer Service
Representatives at 866.GOTEXANS. Visit HoustonTexans.com to
provide feedback directly to our office by clicking on Fan
Feedback or email us at [email protected].
Connect with the Texans online at
Facebook.com/HoustonTexans
and by following us on
Twitter.com/HoustonTexans
to learn about gameday updates and more.
To receive the Texans E-Newsletter, visit
HoustonTexans.com/Newsletter
to sign up today.
To receive Texans’ text alerts with news and
information on the team,
text NEWS to 88222.
To download the official Houston Texans Mobile App,
text TEXANS to 8915.
49

Texans Fan Guide

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