Contents Contents - MyWAI - William Angliss Institute
Transcription
Contents Contents - MyWAI - William Angliss Institute
Contents Welcome Messages 2 2016 Academic Calendars 4 Sydney Campus Map 5 Institute Contact Phone Numbers 6 Useful External Contacts 7 A-Z Useful Information 10 Location & Transport 35 Notes36 Follow Student Services on Facebook for all the latest in news, events and discounts. www.facebook.com/ssswai All information in this guide was accurate as at December 2015. Whilst every effort has been made to ensure accuracy, changes may have ocurred since this date A-Z Student Handbook 1 Welcome Messages Welcome Message from the CEO Nick Hunt Welcome to William Angliss Institute, Australia’s largest specialist centre for foods, tourism, hospitality and events training. Established in 1940, the Institute prides itself on providing specialist education and training in these fields. We are proud that 90.4% of William Angliss graduates are working or undertaking further study after training with us.* Through becoming a member of the Institute’s learning community you will also benefit from the close links we have established with industry. I urge you to take advantage of the opportunities available to you through extracurricular activities and other experiences for students. These activities will help develop and extend your professional networks and support your career development. The Institute has many important industry partners including working with Accor Hotels for the new Angliss International Hotel School which features customised training to allow students and hotel management professionals to accelerate their career progression. Our training restaurant Waterloo Dining has become an integral part of our education facilities on the Sydney campus. As a student of William Angliss Institute, you have access to a range of helpful services and support, so I encourage you to immerse yourself in your course and in campus life and I look forward to welcoming you to our alumni community on graduation. Best regards, Nicholas Hunt Chief Executive Officer * NCVER: The Social Research Centre 2013, Australian vocational education and training statistics: Student Outcomes 2013. 2 A-Z Student Handbook Welcome Messages Welcome Message from the Manager NSW/ACT - Deidre Stein Dear Students, Welcome to 2016 here at William Angliss Institute’s Sydney campus! We are excited to have you here commencing your course and hope you have a great learning experience here at the Institute. We are a small campus and this enables our students to have a personalised learning experience. Enjoy your time here and make the most of the expertise of the fantastic teachers, guest speakers, work experience and facilities available to you. We look forward to seeing you develop your skills and industry knowledge and will be watching your successes even when you enter the workforce to put that experience into use. Enjoy your time studying here at the Institute and we wish you the very best of luck with your studies. Deidre Stein Manager NSW/ACT A-Z Student Handbook 3 2016 Academic Calendars 2016 Academic Calendar* Vocational Education (Certificates, Diplomas, Advanced Diplomas) Sydney Campus Activity Dates Campus Closure & Public Holidays 1 January Orientation Day 4 & 5 February Commence Term 1 / Semester 1 8 February Term 1 Census Date 7 March End Term 1 8 April Mid-semester break for students 11 – 22 April Commence Term 2 26 April End Term 2 24 June Mid-year vacation for students 27 June – 15 July Orientation Day 14 & 15 July Commence Term 3 / Semester 2 18 July Graduation 5 August Term 3 Census Date 15 August End Term 3 23 September Mid-semester break for students 26 September – 7 October Commence Term 4 10 October End of Term 4 / Academic Year 2 December Graduation 22 December Campus Closure & Public Holidays 23 December – 2 Jan 2017 (day in lieu for New Year’s Day) Public Holidays New Year’s Day 1 January Australia Day 26 January Good Friday / Easter Monday 25 March / 28 March ANZAC Day 25 April Queen’s Birthday 13 June Labour Day 3 October Christmas Day/Boxing Day 25 December / 26 December (and day in lieu on 27 December for Christmas Day) * Triple Diploma students do not follow this academic calendar due to training load. 4 A-Z Student Handbook A-Z Student Handbook Coffee Academy C Kitchens Classrooms B D Admin/Staff areas Reception A Admin A F A D C Classroom 8 Computer room Student Rec Room Classroom 10 Coffee Academy Classroom 9 Kitchen 1 William Angliss Institute Sydney Campus Bathrooms Fire Exits Stairs/Walkways F F F Classroom 5 B Classroom 4 Kitchen 3 Training Restaurant D Kitchen 2 Classroom 3 Classroom 2 F Sydney Campus Map 5 2939-V4 0615 Institute Contact Phone Numbers Reception (02) 9125 5111 Manager NSW/ACT Deidre Stein [email protected] Manager Educational Operations Matt Steel [email protected] Student Recruitment Coordinator Anna Klingberg [email protected] Patisserie Trainer - Casual Bala Venketasamy [email protected] Hospitality Trainer/Assessor Catherine Comino [email protected] Patisserie Trainer - Casual Chris Walton [email protected] Cookery Trainer - Casual Glen Wildman [email protected] Cookery Trainer - Casual Helga Krammer [email protected] Hospitality Trainer - Casual Janet Spencer [email protected] Educational Administrator Jessie Lu [email protected] Cookery Trainer/Assessor Josh Michel [email protected] Hospitality Trainer/Assessor Justine Beasley [email protected] Patisserie Trainer - Casual Keith Poole [email protected] Patisserie Trainer Luigi Stivaletta [email protected] Cookery Trainer/Assessor Paul Schroder [email protected] Kitchen Attendant Rhonda West [email protected] Cookery Trainer - Casual Richard Bruno [email protected] Student Management Officer Sarah Foley [email protected] Student Recruitment Officer Stacey Niu [email protected] Patisserie Trainer - Casual Stephen Peel [email protected] Short Courses Sue Perry [email protected] Cookery Trainer/Assessor Tim Gatt [email protected] Administration Coordinator Valentina Panci [email protected] Student Services 1800 236 203 Learning Advisors (03) 9606 2574 Counselling Centre (03) 9606 2210 Disability Support (03) 9606 2393 Health Centre (03) 9606 2232 Careers and Employment (03) 9606 2137 International Office (03) 9606 2169 6 A-Z Student Handbook Useful External Contacts SERVICE TELEPHONE WEBSITE ADDRESS EMERGENCIES www.police.nsw.gov.au Police/Fire Department/Ambulance 000 International Student Care Services 1800 056 449 www.cityofsydney.nsw.gov.au/community/ community-support/international-students Suicide Line 1300 651 251 www.suicideline.org.au Accident Towing Service/Roadside Assistance 13 11 11 www.mynrma.com.au Alcohol and Drugs Information Service 02 9361 8000 http://yourroom.com.au/helplines/ Child Protection Helpline 1800 700 250 Domestic Violence Crisis Service 1800 656 463 www.domesticviolence.nsw.gov.au/ Poisons Info 131 126 www.poisoninfo.nsw.gov.au/ QUIT line – stop smoking 137 848 www.quitnow.gov.au Closest Hospital – St Vincents, Darlinghurst (02) 8382 1111 www.stvincents.com.au/ Eating Disorder Foundation 1300 550 236 www.eatingdisorders.org.au Family Drug Helpline 1300 660 068 www.familydrughelp.org.au Family Planning Centre 1800 658 886 www.fpnsw.org.au Nurse On Call 1800 022 222 www.healthdirect.org.au Pregnancy Counselling Australia 1800 882 436 www.pregnancybirthbaby.org.au Sexual Assault – NSW Rape Crisis 1800 424 017 www.nswrapecrisis.com.au Emergency smartphone app can be found on www.triplezero.gov.au HEALTH A-Z Student Handbook 7 Useful External Contacts SERVICE TELEPHONE WEBSITE ADDRESS Sexual Health Centre 1800 451 624 http://shil.nsw.gov.au/ Lifeline 13 11 14 www.lifeline.org.au Mensline Australia 1300 789 978 www.mensline.org.au Women’s Information and Referral Service 1300 134 130 www.wire.org.au/ Kids Help Line 1800 55 1800 www.kidshelp.com.au/ Grief Line 1300 845 745 http://griefline.org.au/ Beyond Blue (Depression and Anxiety Information) 1300 224 636 www.beyondblue.org.au Gambler’s Help 1800 858 858 www.gamblinghelp.nsw.gov.au MENTAL HEALTH AND WELLBEING Reach Out http://au.reachout.com/ Therapy Self Help Resources http://moodgym.anu.edu.au/welcome http://ecouch.anu.edu.au The desk — tertiary student support www.thedesk.org.au/ Online counselling 1800 888 236 www.counsellingonline.org.au Relationships help 1300 364 277 www.relationships.com.au/ FREE relaxation downloads http://smilingmind.com.au COMMUNITY SERVICES Disability Information and Support 1300 555 727 www.adhc.nsw.gov.au/individuals Gay and Lesbian Counselling Service (02) 8594 9555 www.twenty10.org.au/adults Legal Aid NSW 1300 888 529 www.legalaid.nsw.gov.au/ 8 A-Z Student Handbook Useful External Contacts SERVICE TELEPHONE WEBSITE ADDRESS Australian Human Rights Commission (02) 9284 9600 www.humanrights.gov.au/ Interpreting Service 13 14 50 www.tisnational.gov.au/ Department of Immigration and Border Protection 13 18 81 www.immi.gov.au Consumer Affairs 13 32 20 www.fairtrading.nsw.gov.au/ Australian Tax Office 13 28 61 www.ato.gov.au/ Australia Wide Taxis 13 10 08 www.131008.com Fair Work Ombudsman 131 394 www.fairwork.gov.au Meet Ups www.meetup.com/ City of Sydney - International Students www.cityofsydney.nsw.gov.au/ Study in Australia www.studyinaustralia.gov.au/ A-Z Student Handbook 9 A-Z Useful Information This section contains essential information for William Angliss Institute students including services offered. It also provides information regarding enrolment, fees, assessment, appeals and complaints procedures, attendance, articulation and other Institute policies. A Aboriginal and Torres Strait Islander Students The Institute is committed to encouraging the enrolment and development of Aboriginal and Torres Strait Islander students, and can assist with enrolments, reenrolments, deferments, as well as a range of other information. For more information contact the National Indigenous Community Coordinator (Koori Liaison Officer). Koori is the name adopted by the Indigenous community in NSW and Victoria, which is also made up of Aboriginal and Torres Strait Islander people from other parts of Australia. P: (03) 9606 2469 Abstudy Abstudy is a student assistance program for Australian indigenous students — Aboriginal or Torres Strait Islanders who want to stay at school or go on to further studies. Abstudy may help indigenous students who are undertaking full-time or part-time studies, distance education or correspondence courses. For more information on Abstudy contact Centrelink on 1800 132 317 or contact the Institute’s National Indigenous Community Coordinator (Koori Liaison Officer) on (03) 9606 2469. 10 Accidents Anaphylaxis Any accident resulting in personal injury that occurs on Institute premises must be recorded in the Injury Register. If a student has an accident on campus they should report it immediately to their Manager - Educational Operations, Coordinator or Reception who will fill out an Injury, Accident and Hazard Form. Anaphylaxis is a severe allergic reaction that can be caused by some foods. Students in William Angliss Institute courses may handle all types of food substances during their learning activities. If you have been diagnosed as suffering from anaphylaxis you should do two things: Apprentices and students attending classes as directed by their employers are covered by their employer’s Work Cover insurance while at the Institute. Details of student’s place of employment should be given to treating doctors and hospitals. An employer must be notified as soon as possible after an accident that has required medical attention. Alcohol and other Substances Students must not be on the premises under the influence of alcohol or illicit substances. Classes do at times incorporate the use of alcohol. Where it is a requirement of the learning outcome or element of competence, students may taste alcohol under teacher’s supervision. Students who are on probationary driver licences are not to consume alcohol. Students who do not wish to consume alcohol for religious or cultural reasons should inform their teacher so other arrangements can be made. Alumni - See Angliss Global Network Ambulance If an ambulance is required, please note that this charge is passed onto the student. Students should contact reception who will in turn call an ambulance. • Carry your Epipen with you at all times • Ensure the Institute is aware of your condition through your enrolment details and by notifying your Coordinator/Manager Educational Operations and relevant teachers. Information provided may be used for your safety while undertaking your course and can remain confidential. Angliss Global Network Once you graduate, you will automatically become a member of the Institute’s alumni, the Angliss Global Network (AGN). The AGN provides valuable linkages between industry, students and alumni through events, regular newsletters and opportunities for professional development, mentoring and networking. For more information, telephone (03) 9606 2137 or email [email protected]. Appealing Results Students may appeal an assessment result if they feel they have been disadvantaged or discriminated against. For further details on the Appeals process please see your Manager - Educational Operations. See also Complaints. A-Z Student Handbook A-Z Useful Information Articulation Every course at the Institute which leads to an Australian vocational qualification has provision in it for articulation between courses, If a student has previously been enrolled or completed a course offered by William Angliss Institute or another Registered Training Organisation (RTO), or Higher Education Provider, credit for subjects completed might be granted in the new course. This applies to students entering the Institute from other RTOs, to students moving from the Institute to do courses at other RTOs, and to students moving from one course to another within the Institute. In all cases the appropriate selection criteria for course entry will apply. and paper based dictionaries into tests and exams – unless otherwise specified in the subject outline. For all assessment tasks, students will be given more than one opportunity to demonstrate competence. Where students are assessed for group activities it is important they attend classes designated for work on group projects. If a student does not participate in the group work they may jeopardise their grade for that assessment. When students are assessed in a group it is each member’s responsibility to: • Solve any problems within a group • Select group members, unless directed into groups by their teacher. • Maintain a log book which details group members’ contributions and set tasks • If required, provide minutes of meetings held in and out of class time and industry visits Assessment See also Appealing Results, Assessment Resubmission, Exam Regulations and Special Consideration. Students will receive a subject outline at the first class in each subject cluster or unit. The subject outline states the elements of competency, the forms of assessment and the dates of assessment. The standards on which competency is assessed will also be outlined. These standards are determined by teams of teachers led by a subject facilitator whose job it is to ensure that teaching and assessment are uniform, and conform to national standards. Off Campus students will obtain workbooks with details of the unit and assessment in it, rather than subject outlines. The use of electronic linguistic dictionaries, mobile phones and calculators are not permitted in assessment situations. Generally students can only take pens, pencils A-Z Student Handbook Assessment Resubmission Students Students who do not achieve competency on their first attempt will be given a second attempt to achieve competency within that teaching period. Counselling staff can assist with this process. VET Students who have not achieved competency in a unit within the teaching/reassessment period must re-enrol in the following teaching period. Students who are required to re-enrol in a unit which they have previously been deemed not competent in, are required to pay an additional tuition fee. Student Administration will inform students of the appropriate fee. International students will be required to pay the fee for repeat units at the rate in place at the time the re-enrolment takes place. Attendance Assessment - Events and Functions See also Lateness. Teachers of relevant units will provide guidelines regarding student-managed events and functions. Students must refer to these guidelines before contacting external parties on behalf of the Institute as part of their assessment task (e.g. suppliers, potential sponsors, and collaborators) and representations of the Institute brand. A separate result will be given to each individual within the group. Copies of assessments may be retained by the teacher until the following year. All students are advised to be in attendance for the first class of each unit and attend all subsequent classes until the assessment has been completed, including re-assessments, unless otherwise advised. There is an expectation that attendance will be 100%, except in cases of illness. This is in keeping with industry expectations and prepares you for the workplace. Individual teachers will outline their expectations, but students are encouraged to aim for 100% attendance, not only as an aid to learning but also because it helps develop team-work in class. Assessment Resubmission VET Students See also Assessment and Special Consideration 11 In the event of illness, it is advantageous for students to submit a medical certificate. Students must have a medical certificate when an assessment is taking place. • Shakespeare Hotel, 200 Devonshire St, Surry Hills • 7 Eleven, Elizabeth St, Surry Hills International Students Bicycle racks are located on the lower ground level of the building and also on Adelaide St, which is located adjacent to the building. Bicycles should be securely locked. Bicycle parking outside of marked spaces is not permitted. The Institute has an expectation that the attendance of all students will be 100%. Attendance will be monitored on a regular basis and the Institute will record non-attendance, including absences due to illness or for any other circumstance, on file. This information may be used in the decision to report the student to DIAC for unsatisfactory course progress. Should you require further advice on this issue, please contact the International Education Office. Awards – Special Achievement Awards for academic excellence are presented to students at graduation ceremonies, award nights or other special functions. Nominations for awards are made by teachers and are based on criteria that vary according to the subject. Many of these awards are supported by industry and confirm their recognition of William Angliss Institute. For details of specific awards in your program contact your Manager - Educational Operations. B Bicycles Bookshop Please enquire at Reception. Uniforms are available for hire. Bullying Bullying is repeated, unreasonable behaviour directed towards another person who creates a risk to their mental or physical health and safety. Bullying can include but is not limited to: There are also ATMs located in local businesses: • Dove & Olive, 156 Devonshire St, Surry Hills 12 The Institute has a policy and procedure for dealing with bullying, and will ensure that any complaints/ grievances are dealt with promptly and effectively. Students who have enquiries or complaints relating to bullying should contact the Manager. See also Complaints. C Cancelled Classes In the event that a class needs to be cancelled, location changed or time amended due to teacher illness or other unforeseen circumstances, every attempt will be made to contact the students prior to the class via SMS/Email to alert them of the changes. Please see Reception. • Verbal abuse • Spreading rumours or innuendo about someone • Interfering with someone’s personal property or work equipment • Deliberately excluding or isolating someone • Psychological harassment Please refer to separate Car Parking Map. • Assigning meaningless tasks unrelated to the job Census Date • Giving people impossible assignments e.g. setting up someone to fail • Deliberately changing work rosters to inconvenience particular people • Deliberately withholding information that is vital for effective performance. Banks An ANZ Automatic Teller Machine (ATM) is located at 543 Crown St, Surry Hills NSW 2010. Some conduct is considered a criminal matter and will be referred to the police. These include physical assault, stalking, threats to harm someone and damage to property. In Victoria, certain forms of serious bullying including conduct that is intended or could reasonably be expected to cause the victim physical or mental harm (including self harm) is also considered a criminal matter. Car Parking This is the date on which all enrolment requirements must be finalised and is your last opportunity to withdraw from your unit of study. The census date is important because it is the deadline for completing and submitting your Request for Commonwealth support HELP form. You cannot change your enrolment or loan arrangements after your course census date. You will have to pay for any study A-Z Student Handbook A-Z Useful Information you are enrolled in after this date, even if you are no longer attending classes. If you do not wish to continue with your studies, you need to officially withdraw by the census date or you will have to pay for the study you are enrolled and incur a HELP debt. There is no provision to extend the census date deadline for individual courses. See the academic calendar listed in this guide and on myWAI Student Portal for census dates. Change of Institution/ Provider – International Students Students cannot transfer to another Australian education provider if they completed less than six calendar months of study in their principal program. If students are studying more than one program, the principal program is the final program of a packaged offer. For current William Angliss Institute students, the Institute will only consider issuing a release letter under compassionate or compelling circumstances (see full policy on myWAI). Students may appeal a decision not to release them by lodging an appeal in writing with the Director, International Education. A review of a student’s appeal will commence within 10 working days of the written appeal being lodged. A student must remain enrolled and attend all classes as normal until the process is complete. If a student has completed six months of the principal course at William Angliss Institute and decides to change institution, they must notify the International Office of their intention to move to another Institution within seven days of issue of Confirmation of Enrolment (COE) by their new education provider. A-Z Student Handbook Change Rooms Change Rooms are located on the lower ground level of the building. An access code is available from reception. Change rooms must be used by all students. Cheating, Plagiarism and Collusion Copying another’s work without acknowledgement and other forms of cheating are viewed seriously. Students at the Institute are expected to uphold academic integrity and avoid plagiarism. The way students present ideas and information in assessments must be totally their own. Plagiarism occurs when someone submits work that was written by someone else and claims it as their own. Collusion occurs when two people or more work together on an assignment/ assessment which is supposed to be done individually. It is considered to be plagiarism if a student uses material found in a text or online, without referencing the source in the body of the text, or uses the work of another student or friend. As the relevant test or assignment will not be assessed, the student is considered not to have completed the subject requirements. A ‘not yet assessed as being competent’ ‘N’ result will be recorded and reenrolment will be required. Uniforms in some courses must be obtained prior to the first class. Students can purchase uniforms and equipment from Club Chef, please refer to the back of this guide. Code of Conduct 1 Scope This Student Code of Conduct (the Code) applies to all William Angliss Institute (from hereinafter referred as ‘the Institute’) students. 2Preamble The purpose of this Code is to explain to students their obligations and responsibilities and convey the Institute’s principles, which are aimed at enhancing the students’ learning experience. While this Code cannot encompass all possible situations, where direction is required beyond the provisions of the Code it must be sought from an appropriate staff member and referenced against existing and applicable policies and procedures. 3 Student Expectations Students can expect that the Institute will provide the following: 3.1 Policies and Procedures • Selection, enrolment, assessment and academic progress policies and procedures that are fair and equitable. • A guarantee that changes to courses, administrative policies and procedures directly affecting students will be communicated and advised to students and will not disadvantage currently enrolled students, provided that satisfactory academic progress is made. • Assurance that grievances / complaints will be dealt with quickly and satisfactorily through a clear set of policies and procedures. Students found to have cheated, colluded or plagiarised during assessment will be listed on a database and immediately placed on probation. If a second incident of cheating or plagiarising is proven then the student concerned will face expulsion from the course. Club Chef – See also Uniform Requirements and Grooming 13 • • • • • A campus environment in which occupational health and safety standards are maintained and safety and security issues addressed. Assurance that the Institute complies with the Privacy and Data Protection Act (VIC) 2014 and the Freedom of Information Act (VIC) 1982 and that students have access to information held about them in accordance with these Acts. Assurance that the Institute complies with all relevant legislative requirements. Advice when personal information about the international student may be shared between the Institute and the Australian Government and designated authorities to ensure compliance with student visa conditions. Assurance that the Institute will provide welfare and support services for students and that the Institute will operate in an environment set out in the ESOS Act and the National Code for international students. 3.2 Timely and Accurate Information • • • Access to accurate and timely information about subjects and courses, including subject objectives, course content, assessment, workloads and attendance requirements. Access to accurate and clear information about financial costs and available support services to enable students to make an informed choice about their applications for study. Dissemination of results within a reasonable time from completion of subjects and feedback on those results by academic staff. 14 3.3 Quality of Study Programs • Course and subject content that is up-to-date and valid. • A teaching and learning environment that meets quality standards for its courses, its teaching and its physical and academic infrastructure. • A study environment in which students are able to engage in rational debate and freely express alternative points of view in that debate. • Reasonable access of students to academic staff for individual consultation, support and guidance. 3.4 Student Participation and Feedback • The opportunity for students to provide considered feedback on their teaching and learning experience in subjects and courses. • Assurance that feedback provided by students will be incorporated into the Institute’s quality management system. • Student representation on major decision making committees. 3.5 Human Rights • A study environment that is free from harassment, discrimination and abuse of power, and one that respects the privacy of individuals. • Students are treated with courtesy and respect. • Equitable treatment irrespective of gender, sexual orientation, race, ethnic or cultural background, disability, marital status, age or political conviction. • The right to express dissent or political and religious views and the right to engage in peaceful protest, subject to complying with the laws of Australia and not endangering the safety of other students, staff or members of the community. 4 Student Responsibilities During their time at the Institute, the Institute expects students to assume the following responsibilities: 4.1 Student Policies and Procedures • To locate student policies and procedures which can be found on myWAI Student Portal. • To be aware of the policies and procedures concerning their enrolment and use of Institute facilities and to obey the statutes, regulations, policies and procedures of the Institute. • To respect all Institute property and facilities, including the library, computing and laboratory resources, kitchens and restaurants and to respect the rights of others to use these facilities. • To maintain academic integrity and to respect and comply with the conventions of academic scholarship. • Not to engage in frivolous grievances or complaints where there are no demonstrable or substantiated grounds for complaint. • To obey regulations, policies and procedures of the Institute concerning the wearing of Institute uniforms. 4.2 Timely and Accurate Information • To attend all classes and in a timely manner. A-Z Student Handbook A-Z Useful Information • • To submit work and assessments within allocated time frames. To supply accurate personal and other information to the Institute according to the deadlines set by the Institute, recognising that the Institute is required to comply with the Privacy and Data Protection Act, the Freedom of Information Act, the ESOS Act and the National Code. 4.3 Educational Experience • To be well informed about course and course requirements and to plan appropriately. • To take responsibility for their learning and to accept responsibility in moving towards intellectual independence. • To monitor their own progress in their academic program, in the context of reasonable access to academic staff for assistance and to the various support services. • To prepare for, and actively participate in, their course. • To incorporate feedback into their learning experience. • To conduct themselves in a professional manner while undertaking any professional placement and respect the confidentiality of client or commercial information made available to them as part of their placement. 4.4 Student participation and feedback • • To provide considered and honest feedback to the Institute and its staff on the quality of teaching and services. To participate actively in, and contribute to, the committees on which they are representatives or members. A-Z Student Handbook 4.5 Human rights • To treat staff, other students and Institute visitors with respect and courtesy. • To treat other members of the Institute community equitably, irrespective of cultural background, disability, gender, religion, sexual orientation, marital status, age or political conviction. • To respect the rights of other members of the Institute community to express dissent or different political or religious views, subject to those actions or views complying with the laws of Australia and not endangering the safety of other members of the community. • To show awareness of and sensitivity towards other cultures. • To respect the opinions of others and to engage in rational discussion and / or debate in areas of disagreement. • These Standards also establish that the following behaviour is listed as unacceptable, but is not limited to: • Disruption, interruption or interfering with the rights of other students to a positive learning environment including wilful unlawful, violent or other unsafe disruptions of lectures, tutorials or other learning-based activities. • Bullying, assaulting, harassing, intimidating or displaying aggressive, disruptive or ill-mannered behaviour towards others. • Interfering with, or causing wilful or negligent damage or defacing, any Institute property or property of others. • Theft of Institute property or any personal property. • Attending under the influence, or in possession, of alcohol, drugs or any prohibited substance. • Attending with weapons or items likely to cause harm or intimidation to others at any time. • Smoking in any enclosed areas of the Institute or outside of designated smoking areas, in particular, within 5 metres of building entrances, airconditioning intakes and gas storage areas. • Discriminating against anyone on the grounds of gender identity, sexual orientation, lawful sexual activity, marital, parental or carer status, pregnancy, breastfeeding, age, physical features, impairment, race, ethnicity, political or religious belief or activity, or industrial activity. 4.6 Standards of Behaviour This Code establishes the following standards of behaviour as requirements of all students throughout their course. At all times, students must: • Abide by all regulations and requirements of the Institute and respond to all lawful and reasonable directions from staff. • Be aware that all forms of academic dishonesty or misconduct are unacceptable and that the Institute may take measures to test compliance. • Use all equipment and resources appropriately, legitimately and safely, following all legislative and occupational health and safety requirements. Follow the recognised policy and procedures for grievance / complaint resolution. 15 • Breaches of the Institute’s LRC student network policies or any Institute policy relating to internet or Wi-Fi use. • Any other behaviour which causes significant interference with the daily operations of the Institute. • Vexatious claims against other students and members of staff. • Falsification of Institute files. • Submission of fraudulent documentation to the Institute. • Inappropriate contact of fellow students and/or staff. 5.Breaches of the Student Code of Conduct Students who breach the Standards of this Code will be subject to disciplinary action as outlined in this document, which for serious breaches may involve permanent expulsion from the Institute and, in cases of suspected criminal activity, may involve referral of the matter to the relevant law enforcement authority. Where alleged misconduct threatens either staff or student well-being, or the integrity of the Institute’s network, students may be suspended by the relevant program manager for a period of not more than 15 days during which time an investigation into the breach must commence. In an instance whereby an International student is allegedly involved in the act of misconduct the International Office must be notified immediately if the student is to be suspended. 6.The Institute’s Obligation This Code has also been developed to reflect the requirements and obligations of the Institute towards students under State and Federal legislation. 16 Complaints Any student is entitled to make a complaint to the Institute. Further information about how to make a complaint can be found on the William Angliss Institute website, and covers lodging an informal complaint, formal complaint and the appeals process if unsuccessful. Find the link under: Current students, Information, Angliss Policies and Procedures. Computer Access Students have access to computers in the computer lab and the Rec Room to access the online resources available on myWAI and the LRC page. All currently enrolled students will be issued with an individual login account and password to access the computing facilities. Your login identification is you student number, your password will be your date of birth (in the format DDMMYYYY). Students are responsible for managing their own accounts. Students will have access to over 100MB of storage on the Institute network, and 20GB of space through the student email system Live@edu - myWAI. Computer use may be monitored and the following will not be permitted at any time: • Playing peer to peer games • SM/text programs • Downloading games, music or video • Skype or similar videoconferencing • Downloading, copying or communication of copyright protected material • File transfer (FTP or bit torrent) of files • Any access to offensive, obscene or pornographic material • Making anonymous or fake postings to email or newsgroups • Disruptive behaviour and the harassment of other network users • Attaching other equipment to the computers. • Abusing or physically damaging computers and peripheral equipment. Computer Network Security Policy Any student found deliberately performing or attempting to perform any of the following is in breach of the code of practice for student use of electronic communications: • Attempting to access the administration network • Knowingly copy virus-affected documents and/or programs onto the network • Copying program executables from the computer or the network • Installing any software on to the Institute’s computers • Copying files from any source that is not owned by them without specific instruction • Modifying settings not normally available to the student (e.g. changing network settings) • Accessing information held in other areas of the network that are not normally accessible to students • Using dial-in, wireless or other services to achieve any of the above • Logging in using another students password/user ID A-Z Student Handbook A-Z Useful Information • Logging in using a staff members password/user ID • Using WAI resources to illegally access external computers, databases or networks. Should a student be found to be performing or attempting any of the above, and the action found to be deliberate, with sufficient evidence to sustain a breach allegation, the student will be subject to the process in the Student Code of Conduct or relevant policies and procedures. The Counselling and Personal Development Centre provides a range of free and confidential services to students. Counsellors at William Angliss Institute can assist with a variety of issues, including: • Short term personal counselling • Financial, Legal and accommodation advice • Consultation and advocacy • Special consideration support competency have been completed in a previous course (‘exactly equivalent’ means that the unit codes and titles are the same as the units being sought for transfer). To apply for a Credit Transfer, please contact your relevant department. Please note that if you have been granted Credit Transfers your weekly study hours may be reduced and this may impact on your Centrelink status. • Online self help Contact Details Variation D • Referral. Deferment of Studies See also Email. Course Cancellation To ensure prompt communication with students it is essential that records are kept up to date, especially addresses and phone numbers. William Angliss Institute regularly communicates with students through mail-outs, SMS, and telephone calls. Students must ensure their personal details are correct by contacting the Reception when changes occur. Personal Details Variation forms are available from Reception. International students must register in writing any change of address through the International Education Office within seven days as a mandatory condition of their Student Visa. See Variation of Enrolment The Institute will use the William Angliss Institute email which is granted at enrolment as the main means of communication with students. It is essential that it is checked regularly (at least weekly). Counselling and Personal Development Centre Contact the Counselling and Personal Development Centre via myWAI or 1800 236 203 for an appointment. A-Z Student Handbook Course Completion Completion of the course occurs when a student has successfully completed all identified subjects in the course sequence within the allocated time frames. International students must complete the application for award form within the duration of their student visa. Course Fees and Payment Fees must be paid or deferment processed before your course commences. If you have any questions about your course fees and payment, please contact Reception, (02) 9125 5111. Credit Transfer The process for applying for subject exemptions is detailed in your offer letter and the Course Guide for International Students, or you can also contact your relevant department office for further information. Credit Transfer is an administrative process where credit is granted on the basis that the requirements of an exactly equivalent unit of Students currently enrolled may apply for a deferment (or Leave of Absence) on satisfactory completion of their current semester’s work (refer to Student Progress Policy) and prior to classes commencing for the next semester. Term of Deferment Deferment may be for a maximum of two semesters and may depend on the scheduling of the appropriate stage of the deferred students course. The Institute cannot guarantee that the deferred student will automatically be admitted back into the course at the end of their deferment period. Deferment Application forms are available from Student Administration. All applications for deferment must be submitted to the Manager - Educational Operations for domestic students, Information Centre for Higher Education students and the Manager, International Education for international students. The Manager - Educational Operations must approve extensions of deferment. It is the responsibility of the student to contact the Manager - Educational Operations in 17 writing to express their intention to resume studies at least two months before the next semester begins. International students must refer to the Course Guide for International Students and consult with staff in the International Education Office, as special conditions are attached to student visas regarding deferment. International students are not permitted to defer their studies except in exceptional circumstances and they must return to their home country for the deferment period. The maximum deferment period for international students is six months. For an appeal against a decision on deferment, students should refer to the Appeals Process on myWAI. See Leave of Absence. Disability Liaison Disability support services can be accessed through the Counselling and Personal Development Centre, phone 1800 236 203. Specialised support is available for students who have a diagnosed disability. Support may include: • Interpreters and note takers • Participation assistants • Tutors • Readers and scribes • Braille support • Recording lectures for later use • Access to adaptive technology like Dragon Naturally Speaking and Read and Write Gold 8. The Disability Liaison office will prepare an evacuation plan for individual students with disabilities to assist them in the event of an emergency. 18 Discounts See the discount cards in the student recreation area. Information is also available on myWAI and Student Services Facebook www.facebook.com/ssswai Discrimination - See Equal Opportunity To access go to myWAI (the student portal), and click the Student Email link. Students will need to register at live.edu to activate their account. Emergency Evacuation Procedures In the event of an emergency evacuation, the Institute has two alarms • – See also Alcohol and Other Substances an Alert Alarm (beep, beep, beep) on which you should prepare to evacuate • Students who have a problem with drugs can talk to doctors at the Health Centre or a counsellor, phone 1800 236 203. Information about drugs can be obtained from the Alcohol Drug Information Service (ADIS) NSW an Evacuation Alarm (whoop, whoop, whoop) on which you must evacuate the building and make your way to the emergency assembly point on the pavement in Little Riley Street at the rear of the building. • Do not use lifts when evacuating. Do not re-enter the building until instructed to do so. Drugs • http://yourroom.com.au/helplines/ • Sydney metropolitan 02 9361 8000 • Regional & rural NSW Free-call 1800 422 599. E Email – myAngliss Student Email Each student is provided with a free William Angliss Institute email address. Students are expected to check their email account weekly for updates on student administration and individual emails from teachers. This will be the only email which the Institute uses to communicate with students. It is suggested that students’ use the WAI email account as their primary account, as this is the fastest and safest way to communicate with WAI staff and students. Information about emergency evacuation is available on Fire and Evacuation Plans and Standard Fire Orders which are posted in prominent locations throughout the Institute. Personal Emergency Evacuation Plans (PEEP) The Institute is required to prepare individual Personal Emergency Evacuation Plans (PEEP) for each student who may have difficulty using the stairs or requires assistance to evacuate the building during an emergency evacuation. The PEEP is designed to ensure that the person requiring assistance is aware of WAI’s procedures for managing their safe egress during an evacuation. The PEEP is developed for the individual in consultation their Manager Educational Operations. See also Disability Support A-Z Student Handbook A-Z Useful Information Enrolment • 1.Cancellation of enrolment for students Received a timetable and know where your classrooms are • Have met key academic staff It is the responsibility of the students and/or employer to notify the Manager - Educational Operations when a student wishes to cancel from their course. • Received information about support services and know how to make appointments • Know about the facilities around campus A signed cancellation form must be submitted to Student Administration. Generally a traineeship or apprenticeship may have the training fees paid by the employer. A refund of fees will not be granted due to the student simply changing their mind and deciding not to continue with their training. • Received information about academic performance requirements, Institute teaching methods, teaching styles, assessment methodologies, presentation expectations for assignments and projects, plagiarism and other relevant policies 2.Change of student details • Students who have changed name or address details must provide updated information to the Student Administration Coordinator. All certificates and other mail will be issued to the address shown on the students original enrolment form. Been provided an overview of the Student Guidelines, with emphasis on student policies and procedures • Had advice on grievance and dispute resolution arrangements • If a reissuing of a certificate is required due to incorrect address details, the student may be charged an administration fee for reissuing. A change of details form is available on request from Student Administration (02) 9125 5111 or from your trainer/assessor. International students understand student visa compliance, housing, health matters, safety and further study opportunities. Follow up if you are missing one of these items – they are all important as you commence your studies with William Angliss Institute. 3.All students As a new student you will have enrolled at William Angliss Institute and participated in the orientation. You should also have completed or be aware of the following things: • Enrolled and paid your fees • Been issued with a student card (if applied for) • Have previous studies confirmed and credit transfer documentation submitted to your relevant program area A-Z Student Handbook be permitted to re-enrol unless approved by their Manager Educational Operations. Refer to Student Progress Within a Course. Equal Opportunity All students have a right to equal opportunity in their education and William Angliss Institute is committed to providing a learning environment free from discrimination on the basis of gender, age, marital status, race, sexual preference, disability, pregnancy, parenthood and religious or political beliefs. The Institute has policies and procedures for dealing with discrimination and sexual harassment, and will ensure that any complaints are dealt with promptly and effectively. Students who have enquiries or complaints relating to equal opportunity, discrimination or sexual harassment should contact a Manager Educational Operations, Counsellor, or Student Services. Examination Regulations It is the students’ responsibility to be familiar with the following exam regulations. Queries regarding your enrolment, payment, or student ID card should be directed to the Student Administration. If you have credit transfers left to process refer to your relevant teaching program area. Any enquiries about timetables, electives or your course can be answered by the relevant teaching program areas. Please contact Reception who will direct your enquiry to the correct area. • Students will not normally be permitted to enter the examination room after the first 30 minutes of the examination (including any period of reading time as appropriate) has elapsed. • For examinations of up to and including one and a half hours in duration, no student may leave the examination during the first 30 minutes or the last 15 minutes. Re-enrolment for continuing students • For examinations over one and a half hours in duration, no student may leave the examination during the first 30 minutes or the last 30 minutes. All students will need to re-enrol each semester. Students with unsatisfactory progress will not 19 • Strict silence must be observed at all times in the examination room. • Students must not communicate with each other during the examination. • All personal belongings, including briefcases, bags, books, notes etc, must be placed in a designated area identified by the invigilator. Students taking open book examinations may only use books, notes etc specified by the examiner. Students requiring further equipment from a bag or briefcase after the commencement of the examination must ask an invigilator to obtain it for them. • Students are requested to switch off mobile phones and place them with their belongings in the designated area. If a candidate is found in possession of a mobile phone during the examination, they will be deemed to be contravening the examination regulations. • Students must not wear wrist watches due to availability of smart watches. • Students are permitted to use silent, non-programmable calculators, unless expressly prohibited for a particular examination. Where appropriate, programmable calculators will be permitted in examinations where authorised by the Senior Lecturer in accordance with the assessment regulations issued to these particular students. 20 • English and foreign language paper-based dictionaries are permitted in examinations. Any unauthorised material discovered inside dictionaries will be confiscated and candidates will be deemed to be in breach of examination regulations. Electronic dictionaries are not permitted in examinations. • Students are requested to complete the Attendance Form and place it on the desk for collection by the invigilator. Students are required to present their student ID card, or alternative photo ID, as proof of identity. • After examination papers have been distributed, students may not consult the examination papers until instructed to do so. • Students found copying, communicating with another student, or using any unauthorised materials may be expelled from the room. A written report on the incident will be submitted by the invigilator to the Examination Supervisor. • Should any student have to leave the examination room for personal reasons, they must be accompanied by an invigilator. • Any candidate who leaves the room unattended will not be allowed to return to the room. • Any candidate who wishes to leave the examination early must have their answer books collected by the invigilator before they leave their desk. • In the event of illness, should the candidate feel unable to continue with the examination, the student should remain seated and raise their hand to attract the attention of an invigilator. • If the fire alarm sounds during the examination, students must follow the instructions of the invigilator. Students must leave the room in silence and must not take any papers or material from the room and must adhere to examination regulations. Students must not re-enter the room before they are instructed to do so. • Students must ensure by the end of the examination that the front cover of each answer book has been completed. • When time is called at the end of the examination, students must stop writing immediately. • Students must remain seated until all answer books have been collected and counted and the invigilator gives the signal to leave the room. Excursions, Field Trips, Site Visits and Study Tours Many subjects require participation in site visits, field trips and excursions to enhance your learning experiences. Students are required to sign indemnity and medical forms at the commencement of their course. The indemnity form includes a list of obligations of students who participate in excursions, field trips or site visits as part of the teaching program. Students under the age of 18 years of age are required to obtain a signature from a parent or guardian prior to participating in such activities. Students participating in Institute organised recreational activities are subject to the same obligations regarding appropriate behaviour and conduct. A-Z Student Handbook A-Z Useful Information F Feedback William Angliss Institute welcome feedback from students about their experience through satisfaction surveys, subject surveys, myWAI polls, focus groups and individual feedback. This feedback is used to shape services to students. If you feel you have something to share please provide your feedback directly to your trainer or anonymously in the feedback box at reception or through myWAI Student Portal (quick link Student Feedback). Financial Assistance – see also Abstudy Students: The Australian Government provides financial assistance through Youth Allowance to full-time students in approved courses. This assistance is subject to specific conditions of eligibility. Further information on how to apply for a healthcare card and application forms are available from Centrelink. Apprentices may be eligible for financial subsidies, subject to specific conditions, for living away from home to attend class. If required, contact your Australian Apprenticeship Centre for more information. First Aid Immediate first aid care will be provided by staff of William Angliss Institute. Contact Reception on (02) 9125 5111 if a first aid officer is required. Please be sure to provide accurate details so that the most appropriate First Aid Officer can be directed to assist. There are a number of first aid kits located around the campus. The kits have signs featuring a white cross on a green background. Each kit contains a list of current first aid trained staff A-Z Student Handbook members. The Institute First Aid Room is located down the corridor from the toilets. G Graduation Graduation VET students At the successful completion of a student’s studies, a certificate is issued to acknowledge that completion. Certificates are only issued upon completion of the course the student initially enrolled in, unless a student formally applies to exit with a lower qualification or a partial completion. At the completion of your course a graduation ceremony will be conducted. H Harassment/Sexual Harassment - See Equal Opportunity Health and Safety William Angliss Institute recognises its duty and responsibility to provide and maintain an environment for its staff and students which is safe and without risk to health. It is the expectation of the Institute that every person will take reasonable care for their health and safety and for anyone else who may be affected by their actions. Health and safety issues should be discussed with your teacher or Student Services on 1800 236 203. I Industry Based Learning Some Institute courses include industry placement of 3, 6 or twelve months, giving students the opportunity to utilise their skills and knowledge in the workplace. Students can initiate their own placement or work with Institute staff to identify an appropriate placement. These placements can be local, national or overseas. International students are permitted to work full time at placement under the conditions of their student visa. International Opportunities William Angliss Institute offers students a number of overseas study trips and work options each year, look out for information sessions advertised around the Institute and on CareerHub. Limited financial scholarships are available, check myWAI or Student Services for further information. International Students The Institute must by law monitor, record and assess the academic progress of all students. Teaching staff will monitor academic progress and report to the International Student Coordinator on a regular basis. Strategies will be introduced to assist the student if they are identified at risk of not meeting course progress requirements. If progress is not satisfactory for one semester the student will be on probation and will require an intervention strategy. If progress remains unsatisfactory for two consecutive semesters, the Institute will notify the student in writing of the intention to file a report to the Department of Immigration and Citizenship (DIAC) for unsatisfactory course progress. The student will have 20 days to lodge an appeal with the Institute. If the appeal is not successful, the Institute will proceed with the report to DIAC and send an official letter to the student by 21 registered mail. The Institute will also notify the DIAC that this letter has been sent to the student by registered mail. The student must then attend an interview with DIAC which will result in a decision as to whether the student visa will be cancelled or not. See the full policy for more details. For further information regarding academic progress please contact your Manager - Educational Operations. • The student will keep safe and confidential any access number, codes or passwords allotted to them. • William Angliss Institute may delete without any notice any material found on its storage disks which is deemed to be unauthorised, unlawful, obscene, excessive in volume, uncollated for an excessive period, in an unauthorised place or dangerous. • William Angliss Institute may make and keep any record it requires for the purpose of these rules or for the operation of its services. • The student must not transfer, sell or share their internet rights. • The parties submit to the law of NSW and Australia in relation to any interpretation of these rules or dispute arising out of it. Internet Access The Institute provides students with Internet access and may make rules for the use if this service regarding time limits, transmission volume limits, excess usage and any other matters at all which the Institute considers desirable. William Angliss Institute may alter the rules at any time without notice. The following rules apply: Education use only • The student must not deliberately or recklessly do anything that damages William Angliss Institute’s reputation or equipment, software, set–up services. • The student must not use their Internet/email access to annoy, harass or harm other Internet users. Anti social activities including nuisance e-mail, chain letters and obscene or unwelcome behaviour are not tolerated. • The student must not use their Internet/email access for any unlawful purpose or in any unlawful manner, including violation of copyright, hacking and other deliberate spreading of viruses or malicious intent. 22 William Angliss Institute may terminate the student’s network access immediately, if the student breaches these rules. Please refer to the Student Discipline Policy for further details. L Lateness Punctuality is essential in the workplace for practical as well as courteous reasons. Students are expected to be punctual to class, in the same way as they would be expected to be punctual in the workplace. Students who arrive excessively late, or who continue to be late for class or assessment, may not be permitted to attend that class and will be noted as absent in the attendance records. Students will find it more difficult to demonstrate competence if they have missed class time. Please contact Reception to advise that you’ll be late. For some practical classes students who arrive late may have to repeat the class in their own time, and pay a fee to cover the cost of goods. In the case of apprentices, late arrivals and non attendances will be reported directly to your employer. Learning Advisors All students can access advisors who can offer advice on a range of issues including effective study strategies, effective participation in classes and help with assessment requirements. Contact them on LearningAdvisors@ angliss.edu.au or 1800 236 203. Leave of Absence Also referred as Deferment of Studies Students currently enrolled may apply for Leave of Absence on satisfactory completion of their current semester’s work (refer to Student Progress Policy) and prior to classes commencing for the next semester. Term of Leave Leave of Absence may be for a maximum of two semesters and may depend on the scheduling of the appropriate stage of the student’s course. The Institute cannot guarantee that the student will automatically be admitted back into the course at the end of their leave period. Leave of Absence Application form is available from Student Management Centres (SMC) or the Information Centre. All applications must be submitted to the Student Management Centre for local students, the Associate Dean (HE A-Z Student Handbook A-Z Useful Information Operations) for Higher Education students, and the International Office for international students. Items will be moved to lost property and if not claimed within 3 months will be disposed of. N A Manager - Educational Operations must approve any extensions to a Leave of Absence application. It is the responsibility of the student to contact the Manager - Educational Operations in writing to express their intention to resume studies at least two months before the next semester begins. Lost Property Noticeboards are situated throughout the Institute. They feature upcoming events, such as student activities and career information sessions, as well as other useful information. Students are welcome to post their own notices in the Student Recreation Room, however, posting notices on walls and doors of the Institute damages surfaces and is not permitted and will be removed by staff. Higher Education students may defer for 6 or 12 months, with a maximum of 12 months. International students must refer to the Course Guide for International Students and consult with staff in the International Office, as special conditions are attached to student visas regarding Leave of Absence. International students are not permitted to take leave from their studies except in exceptional circumstances and they must return to their home country for the leave period. The maximum period of leave for international students is six months. Lockers Lockers are provided for the use of all students, especially those needing to change into a uniform. Lockers are provided on a ‘first come, first served’ basis and students are required to provide their own lock. Lockers are for short term use only while students are in the Institute and should be cleared and the padlock removed each term. The Institute will not accept responsibility for belongings lost or stolen from lockers. Money and valuables should not be left in lockers at any time. Please note that lockers will have locks cut off and be cleared at the end of each semester. A-Z Student Handbook Please contact Reception. M Media Promotions Students who would like to promote any activities relating to their studies such as special events should contact Reception. Any contact with the media should be discussed the Manager – Educational Operations and may need to be approved by the Institute’s marketing department and CEO. Mobile Phones Students must switch off mobile phones at all times when in the classroom and kitchens unless agreement is sought with the relevant teacher. myWAI Student Portal The online portal myWAI is a gateway to information about services, facilities and program areas for all William Angliss Institute students. myWAI allows students access to academic calendars for all important dates, student email myAngliss, student timetables, and subject outlines and assessment details. Students are also able to view their academic results via the portal to keep track of progress. myWAI is a very important means of student communication within the Institute so check it out on http://mywai.angliss.edu.au Noticeboards O Off-Campus Students Students/Trainees of the Institute who do not undertake their training at Surry Hills (such as those undertaking workplace training, trainees, apprentices and students at other campuses) can access support services by phone. The toll free number 1800 236 203 will provide access to study and personal advice during AEST business hours. Leave a message outside of these hours and a counsellor, learning advisor or careers advisor will call you back. Overseas Student Health Cover (OSHC) International students must have Overseas Student Health Cover for the duration of their studies at the Institute as per conditions of their student visa. P Personal Grooming and Jewellery There are strict codes about personal grooming and the wearing of jewellery and body piercing 23 for certain work environments. Students will be made aware of the regulations as appropriate to their course and they must familiarise themselves with and adhere to these rules. These will vary, depending on the industry and health and safety requirements. • Workplace hygiene requires that jewellery should be limited to plain – banded rings and sleepers for pierced ears to avoid stones and small pieces of metal falling into food. • Watches should be removed to eliminate the risk of bacteria transporting itself from watch to the food. Clocks are present in all kitchens. • Food handlers and students working in restaurants should keep their fingernails short as this makes them easier to keep clean; nail polish should not be worn in practical classes. • The Institute acknowledges Industry standards with regard to body piercing. As the class room is simulated workplace, nose rings, eyebrow rings or other piercing to the face are not permissible in practical classroom activity, unless a piercing is for religious or cultural reasons. • • In kitchen classes, hair is to be tied back and covered by a chefs/bakers hat. In restaurant classes hair is to be tied back from the face with a black tie or ribbon. Personal Health Persons having any of the following conditions must not handle food: • Acute gastroenteritis, including acute diarrhoea and vomiting 24 • Hepatitis A or Hepatitis E and all other forms of acute hepatitis until diagnosed not to be Hepatitis A or Hepatitis E • Tuberculosis (in the infectious state until cleared by the health authorities) • Infectious skin conditions (e.g. school sores etc) • Contagious viral illnesses (e.g. chicken pox, glandular fever, measles etc) • Acute flu like illness for those recently returning from overseas. If you are a food handler and have been suffering from any of these illnesses, you may not attend work/ class until you provide a doctor’s certificate indicating that you are fit for work/class. For further details on the Food Safety Program for your learning area see your Manager - Educational Operations. Seek advice from a doctor if you have any concerns regarding your health. Personal Information The Institute will comply fully with the requirements of the Information Privacy and Personal Information Protection Act 1998 (NSW) and the Privacy Act 1998 (Commonwealth). The full text of the Institute policy and procedures associated with the use of personal information is available on the Institute website. Personal information that is available to the Institute, such as addresses, telephone numbers, email addresses or academic results, cannot be disclosed under Australian law to third parties, including parents, sponsors, family members or friends, without the written consent of the student. If a student wants parents or sponsors to receive copies of their academic transcripts, they must give the Institute written permission to release results to parents or sponsors. Students who wish to access their personal information, or find out more about how the Institute respects right to privacy, should contact Reception on (02) 9125 5111 or write to PO Box 577, Strawberry Hills, NSW 2012. International students must be aware that, under Australian law (ESOS Act 2007 and National Code), the Institute is required to advise them that their personal information may be made available by the Institute to Commonwealth and State Government authorities. The Institute is also required to tell the Department of Immigration and Culture (DIAC) and the Department of Education, Science and Training (DEST) about certain changes to their enrolment and of any breach to the condition of their visa relating to satisfactory academic performance. Photocopying Please enquire at Reception and note that there are related costs. Post Office The nearest retail post office to the Institute is located at 219-241 Cleveland Street Redfern NSW 2016. Presentation of Written Work 1.Introduction It is important for students to present carefully prepared written work. Written presentation in industry must be professional in appearance and accurate in content. If students develop good writing skills whilst studying, they are able to easily transfer those skills to the workplace. A-Z Student Handbook A-Z Useful Information 2.Style Students should write in a style that is simple and concise. Short sentences and paragraphs are easier to read and understand. It helps to write a plan and at least one draft of the written work so that the final product will be well organised. The points presented will then more readily follow a logical sequence and be relevant. Students should frequently refer to the question asked, to keep ‘on track’. Trainers/assessors recognise and are critical of work that does not answer the question, or is ‘padded’ with irrelevant material. In summary, remember to: If headings are also to be numbered, students should use a logical and sequential system of numbering. Cover Sheet All written work should be submitted with a cover sheet stapled to the front that contains: the students name • the name and time of the class • the due date of the assignment • the title of the assignment ii. Analytical reports • the trainer/assesors name • a signed declaration that the work does not involve plagiarism. Analytical reports are also researched. The difference is that in this report the writer is required to draw conclusions about the material presented and make recommendations for action based on the findings of the report. plan ahead • be clear and concise Keeping a copy • answer the question • proofread the final draft Students must keep a copy of written work in case an assignment is lost. This rarely happens but it can be disastrous if a copy has not been kept. • short and long reports • essays • records of interviews • questionnaires • business letters • resumes. Format All written work should be presented on A4 paper, single-sided with a left-hand margin. If work is word-processed, one-and-a-half or double spacing should be used. Handwritten work must be legible and should also be well spaced to allow for ease of reading. New paragraphs should not be indented but should be separated by a-space. Pages must be numbered. A-Z Student Handbook i. Information reports • • Types of written work Students may be asked to write: There are two main types of reports that students might be asked to write: Information reports require the writer to present facts that they have researched, or record observations made. This type of report does not require any evaluation of the data presented. Cover sheets can be located at the back of each unit or downloaded from the website. 3. Presenting Written Work Report Writing Inclusive Language This means language that includes every section of the population. For instance, if a student were to write ‘A nurse is responsible for the patients in her care at all times’ it would be implying that all nurses are female and would be excluding male nurses. Examples of appropriate language are shown on the right: • mankind - humankind • barman/maid - bar attendant • host/hostess - host • waiter/waitress - waiter or waiting staff. Sections of an analytical report The report contains the following sections in this order: • Title page This contains the title of the report, date, writer’s name, and trainer/ assessors name. • Synopsis or summary This is an overview of the whole report including the recommendations. The reader should have a brief idea of what the whole report is about after reading this summary. • Table of contents Sections and sub-headings of the report must be numbered consecutively and listed on the left of the page. Relevant page numbers for each section must be included on the right of the page. • Introduction This should include the reason for writing the report (if applicable) as well as how and where the 25 information was gathered. It should state what the report is about, what evidence or sources will be used and should provide an outline of the structure of the report. • Findings This is known as the body of the report and is where the findings are set out. Headings should be used and sometimes point form is acceptable. • Conclusion The writer draws together the relevant points from the information gathered. This is not the place to introduce new statements or ideas. • Recommendations The writer recommends a plan of action based on the findings contained in the report. The recommendations must be a logical result of the findings and the conclusion - no new material can be introduced at this stage. • Appendices Tables, graphs, brochures and other material that might be of interest should be included as numbered appendices rather than during the report, so the flow won’t be interrupted. • Bibliography All sources consulted must be acknowledged in the bibliography. This includes material gathered from interviews, reference books and magazine articles, the internet and videos. Writing the report sure to clearly understand what the report is to be about. During this stage the writer gathers material from various sources such as libraries and through interviews and visits. Notes must be kept so that sources can be acknowledged in the bibliography of the report. 4.Cheating, Plagiarism and Collusion Sorting information and planning order The way students present ideas and information in their assessments must be totally their own. The information gathered needs to be sifted and only relevant information included. Then points need to be ordered, with the most important being presented first. Writing an outline of the report will help shape the information into the most logical order. Writing stage The style of writing used in a report is impersonal; personal pronouns should be avoided. For instance the author would write ‘Information for this report was gathered from visits to libraries, interviews with winemakers and from the writer’s work experience,’ rather than ‘I gathered my information from visiting libraries, talking to winemakers and from my work experience’. Reports must be impersonal because they are objective documents prepared through research and analysis. Editing stage The student should ensure that the report flows logically and that the information is presented clearly. It is important to check for spelling and grammatical errors before the final draft is produced. Research Sometimes writers miss errors in their own work so they have someone else proofread their work before handing in the final draft. The first stage is to clearly define what the report needs to achieve. In other words, the writer must be Further information about report writing is available from relevant teachers. Four stages must be followed for a report to be completed satisfactorily. 26 Copying another’s work without acknowledgement and other forms of cheating are viewed seriously. Students at the Institute are expected to uphold academic integrity and avoid plagiarism. Plagiarism occurs when someone submits work that was written by someone else and claims it as their own. Collusion occurs when two people work together on an assignment/ assessment which is supposed to be done individually. It is considered to be plagiarism if a student uses material found in a text or online, without referencing the source of the body of the text, or uses the work of another student or friend. To find out more about what constitutes plagiarism or collusion contact your trainer/assessor. Privacy See Personal Information Probation See also Student Progress Within a Course The Manager - Educational Operations will notify a student with unsatisfactory progress in writing that they have been placed on probation and are required to attend an interview with the Manager - Educational Operations of the appropriate program area prior to enrolment in the next semester. The Manager - Educational Operations/Committee will review relevant evidence provided by the student, such as medical certificates, A-Z Student Handbook A-Z Useful Information letter from a counsellor or treating clinician, report from learning support, and make a decision about the student’s enrolment in the course for the following semester. A student who does not attend an interview will not be permitted to re-enrol. Following the interview and review of evidence, the Manager - Educational Operations or Committee, in negotiation with the student, will decide upon a course of action and devise a study plan for the following semester. The progress of the student will be monitored and reviewed mid probation. In the event that the agreed study plan has not been adhered to, the student will be referred to the Student Progress Panel. To find out more about the Student Progress Panel and appeals procedures, student should seek advice from their Manager - Educational Operations or refer to the policy on myWAI. Property See also Lost Property and Code of Conduct The Institute is not responsible for students’ or visitors’ property lost or damaged on the premises. Personal property (clothes, tools, bags) should be clearly marked with names to facilitate return in case of loss. Students will be held responsible for, and will be required to make good, any damage they may cause to apparatus and equipment or to the structure and fittings of the Institute buildings due to negligence. Any damage caused to property, including emergency service A-Z Student Handbook equipment, by a student will be reported to police for appropriate action. the notes. If you are unsure or need assistance, please contact Student Administration at any time. If a student visibly sees any damage to property, they must report it immediately to a teacher, Manager Educational Operations or Reception for follow up by Maintenance Services. Please also note that all students are eligible to access the appeal process, of which details can be located on the Institute’s website. Please ensure that once you have finished in your classrooms they are left in a clean and tidy state. The kitchens must be left in a standard that will be explained to you in your first practical session by your trainer/chef. Please be aware that cleanliness in the kitchen is linked to a core competencies in your course. Rubbish is to be thrown in the bins provided, furniture moved back to the original position and any belongings are taken with you. Common areas are also to be kept tidy at all times, this includes the locker area. R Reception Is located on the Ground Floor as you enter the Institute and is open between the hours of 8.00am-5.15pm, Monday to Friday. Reception phone number (02) 9125 5111. Refund of Tuition Fees There are number of reasons why students may become eligible for a refund of fees. Some of these relate to: • Total course withdrawal • Course deferment. Listed below are the guidelines for refunds against each type of enrolment. If you feel that you are entitled to a refund please locate your type of enrolment below and follow Domestic Student - Full Fee Paying Courses (excluding FeeHelp/VET Fee-Help) Full refunds are available if a course is cancelled by the Institute. If a student withdraws from a course in writing before the commencement dated then a full refund less a administration fee will be given. No refunds are available after the course has commenced. For individual course refund percentages, please refer to the Institute website. International International students who withdraw from a course of studies will be required to notify the International Education Office in writing and complete a Course Cancellation Notice from the Office, signed by the International Coordinator. Normally international students will be required to return to their home country within 28 days of withdrawing from a course. Refunds for international students will be considered under the Refund Policy for International students. The Refund Agreement in the Higher Education Course Guide for International Students applies to international students in relation to withdrawals or deferrals and refunds. Recognition of Prior Learning (RPL) See also Credit Transfer Recognition of Prior Learning (RPL) involves a formal recognition of the skills and knowledge that you have gained through previous 27 studies, work and life experiences. Candidates for RPL may be awarded full or part qualifications on the basis of RPL assessment. C Competency achieved in this subject Results PC Passed competent (non-graded assessment) N Not yet assessed as being competent It is the student’s responsibility to check their results online through myWAI Student Portal. Students should check the accuracy of their results and discuss any discrepancies with their teacher or relevant Manager - Educational Operations as soon as possible. Any outstanding fees must be paid before results are issued. Official copies of results can be requested from Student Administration. Results Table - Certificate I, II, III, IV, RESULT DESCRIPTION PC Competency achieved in this subject N Not competent The following results may impact on fees - for further information please contact the Information Centre: RESULT DESCRIPTION * Withdrawn early # Exemption Results Table - Diploma and Advanced Diploma (VET Students) RESULT DESCRIPTION A Competency achieved to an outstanding level in this subject B Competency achieved to a superior level in this subject 28 S Scholarships The William Angliss Institute Foundation provides educational opportunities and financial assistance to support disadvantaged students in achieving their career ambitions. Scholarships are offered to domestic and international students on an annual basis to students based on academic excellence or hardship. For further information on the scholarships that are available, head to angliss.edu.au/scholarships or telephone 1800 236 203 or email [email protected]. Security – see also Lockers William Angliss Institute is under constant security surveillance. When on campus, however, it is in the interest of all students to protect their personal property at all times. Should a student suffer a loss of belongings this should be reported via an Incident Report form available from Reception. Personal belongings stored in lockers on campus are the responsibility of the student. Locks must be supplied by students and should be strong and well secured. Security Cameras Students should be aware that whilst on Institute premises, video surveillance cameras are in use. Smoking on Campus For the safety of all staff, students and visitors, smoking in any enclosed areas of William Angliss Institute as well as the front of the building is strictly forbidden. This includes Institute owned vehicles and privately owned vehicles carrying staff and students when used for Institute activities. Smoking is permitted at Little Reilly Park which is located at the back of the building on the corner of Little Reilly Street and Cooper Street. Special Consideration VET Students If a student has unexpected circumstances which means they are unable to comply with course or assessment requirements, they should apply to the Manager - Educational Operations consideration and extension of assignment due date. Counselling and Personal Development staff can assist with this process. If a student does not meet expected timelines, they will jeopardise their opportunity of achieving superior or outstanding results. Special circumstances must be proven by a certificate from a health care or appropriate professional and granted at the Manager Educational Operations discretion. If a class assessment is missed, alternative forms of assessment may have to be undertaken. Staff To ensure a high standard of delivery and a positive learning environment, William Angliss Institute staff are committed to: A-Z Student Handbook A-Z Useful Information • ensuring treatment of all students is fair and equitable • maintaining an awareness of equal opportunity and discrimination issues • maximising learning opportunities for students • adopting a professional approach at all times and in all aspects of course delivery • complying with all WH&S requirements. Where students have concerns about their learning environment, they are referred to the policies on informal and formal grievances in these guidelines, to a student counsellor or Student Services. Staff Access Academic staff members will make themselves available for consultation with students during designated times outside normal class hours. Students will be notified of staff availability in their first class. Staff timetables are posted in a prominent position near the relevant staff room. Contact details for staff members will be supplied to students at the beginning of each subject. Students who require urgent or immediate academic support should contact their Manager - Educational Operations or a Learning Advisor. For non-academic matters, students should contact Reception. Student ID Cards Student ID cards will only be issued or validated upon receipt of full payment of fees due. Student ID Cards can be applied for at Reception. Replacement Student ID cards are available for $25.00. A-Z Student Handbook Student Progress within a Course – See also Probation The prerequisite for entry into the next semester of a course is the successful completion of the preceding semester’s subjects. Students who have not completed all of their subjects may be permitted to commence the next semester if they have the approval of their Manager - Educational Operations. It is the student’s responsibility to make an appointment with the Manager - Educational Operations to discuss progression. This appointment must be made before the commencement of the next study period. Unsatisfactory Progress VET Students Unsatisfactory progress is defined as an incomplete result in five or more units of competency in a semester, or repeated failure to complete an individual unit. Unsatisfactory Progress Apprentices Students should be aware that units sequenced at a lower level in apprenticeship program must be completed prior to advancing to higher level units (core and elective units in levels 2 and 3). You must complete these lower level units before commencing the higher level units. Student Services William Angliss Institute, through the Student Services department, offers a range of services to students. Student Services has a comprehensive approach to student well-being, including support in achieving academic goals, personal counselling, career development, industry placements, and student events and spaces. These services aim to increase students satisfaction and retention by enabling students to succeed in their studies. The department works with other teams in the Institute to develop and deliver services which will improve the student experience. Free-call on 1800 236 203. The team offers assistance to students to help them successfully complete their studies. Support with assignment planning, assessment tasks, organisational skills, literacy and numeracy issues, ESL issues, transition services and accessing resources is given upon request to individuals or small groups. The team also provide disability liaison, offering services such as Auslan interpreting, participation assistance, note-taking, special tutoring and reading, to students with a documented disability. Trainers/assessors are available to assist students by appointment. Contact Reception to book an appointment. Subject Addition/Withdrawal – see Variation of Enrolment Surveys – see also Feedback From time to time, all learners at William Angliss Institute will be asked to participate in surveys to gather views on teaching, training, resources and facilities. Collecting this data is an important component of WAI’s policy of continuous improvement of what we offer to our students and informs the way in which resources are used to achieve best possible outcomes. Individuals’ personal details are not collected in these 29 surveys. Participation in surveys is strongly encouraged by the Institute but they are not compulsory. U Student Outcomes Students should note that uniform requirements in some courses must be obtained prior to the first lesson. Change rooms are provided for students to change into uniforms upon arriving at William Angliss Institute. The National Centre for Vocational Education Research (NCVER) conducts a survey of VET Student Outcomes annually in order to highlight key employment, further study and satisfaction outcomes. WAI graduates can expect to be contacted by NCVER with a request to complete a questionnaire focussing on personal and training characteristics, employment outcomes, further study activity, satisfaction with training, whether they achieved their main reason for undertaking the training and how relevant the training was to their current job (if applicable). You may be also asked to complete the AQTF questionnaire at the completion of your studies. T The Rec Room Students are not permitted to wear uniforms when travelling to and from the Institute unless directed to do so by relevant teaching program area. Uniforms For health and safety reasons, uniforms are often required in class and in the workplace. Where a uniform is required for classes the following policies apply: • Students, who arrive for class without the required uniform or part of their uniform, or without practical kits, will be unable to participate in the class. • Black leather shoes are compulsory for all students to wear during all practical classes. Runners, sneakers, open shoes are not permitted in a practical kitchen environment and entry with these shoes will result in the student not being admitted to class. Strong leather shoes are recommended to prevent slips or any hot items penetrating the sole or upper surface of the footwear. Timetables If there are any issues please speak with your Manager - Educational Operations or see myWAI. Sydney Transport is your central stop for information on public transport services, fares, tickets and initiatives. Up-to-date information is available at www.transportnsw.info/ Travel Concession Cards Please see Reception. 30 Uniforms are not to be worn while travelling to and from the Institute or when students leave the Institute during breaks. • Change rooms are provided and students are not permitted to change in the corridors or toilets. Uniform Requirements The Recreation Room is available for students to use outside of class. Please enquire at Reception. Transport Information Service • • For restaurant sessions, please speak to your Manager Educational Operations. • Where the required uniform for class is not of a professional standard (dirty or unpressed), students will be excluded from participation. Unique Student Identifier (USI) From 1 January 2015 all students undertaking nationally recognised training will need to have a Unique Student Identifier (USI). This includes studying at TAFE or with a private training organisation, completing an apprenticeship or skill set, certificate or diploma course. A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 3AW88YH9U5. A USI account will contain all of your nationally recognised training records and results form 1 January 2015 onwards. Any previous results will be automatically updated in your USI account. When applying for a job or enrolling in further study, you will often need to provide your training records and results. One of the main benefits of the USI will be that you will have easy access to your training records and results throughout life. It is free and easy to create your own USI online. For more information please visit: usi.gov. au or you can contact USI at Email: [email protected] or you can phone: Skilling Australia Information line: 13 38 73 V Variation of Enrolment – see also Subject Addition/ Withdrawal A-Z Student Handbook A-Z Useful Information If you need to vary your enrolment after paying fees you need to obtain one of the following forms from Reception: • Cancellation/refund form The forms need to be completed and then signed by the Manager Educational Operations. Students who do not notify the Student Management Centre of withdrawals may be given an ‘N’ (not yet assessed as competent) result for that subject. If you do not process your variation before the census date you will be charged for the unit, even if you do not attend. Wireless Guidelines Work Injury/Return/Accidents By logging into the myWireless network you are indicating that you accept the conditions of using William Angliss Institute’s network. These are available for viewing through the MyWai student portal under Information > Technical / IT Support > myWireless. You should take particular note of the sections on Computer Access, the Computer Network Security Policy, the Internal Internet Access guidelines and the Formal Resolution Process in case of a breech. You must not use the Institute’s wireless network if you do not agree to these conditions. Accidents can result in loss of life, injury to people, damage to property, equipment and materials. Safety is everybody’s responsibility and students have an important part to play in maintaining a safe training and working environment while undertaking their studies with William Angliss Institute. VET Fee-Help Working Conditions Students wishing to access VET FEE-HELP should refer to enrolment procedures and the following website: studyassist.gov.au. If you are unsure about your employment rights, working conditions and responsibilities and would like to find out more but are unsure of whom to ask for guidance, then you can contact your Manager - Educational Operations. Please note William Angliss Institute is under no legal obligation to provide information on your rates of pay and working conditions. Vocational Placement Vocational Placement is when you must participate in real work opportunities for the purpose of assessment and completion of your course. Some courses include Vocational Placement. Students who are required to complete placement will be notified by their Manager - Educational Operations and/or class teacher at a separate time. All paperwork (assessments and forms) will be provided to students in-class. W You may also contact the following organisations for advice and assistance. • Fair Work Ombudsman 13 13 94 or www.fairwork.gov.au • NSW Legal Aid 1300 888 529 or visit www.legalaid.nsw.gov.au • Australian Apprenticeship Centres www.australianapprenticeships. gov.au • NSW Work Cover Authority 13 10 50 or visit www.workcover.nsw.gov.au • Union for People Working in Hospitality & Business (LHMU) www.unitedvoice.org.au • Australian Taxation Office www.ato.gov.au Wireless Access myWireless is William Angliss Institute’s wireless network service, available to current students of the Institute. Laptops and some mobile devices can be configured to access the wireless network. myWireless is available throughout the campus. For more information please contact Reception or check the information on myWAI, the student portal. A-Z Student Handbook All work injuries/incidents that occur on Institute premises/property, industrial visits or excursions must be reported. Students who are injured or involved in a workplace incident must: • Advise their trainers/assessors of the incident • Seek first aid/medical help where applicable • Complete a Work Injury Incident Report to be signed by their trainer/assessor and handed to the safety coordinator for investigation within 24 hours of the occurrence. Workshops Get the key to successfully managing your studies, career and personal development by attending some of the interactive workshops run throughout the year. These workshops assist students to develop study, employment and life skills. Please check the Student Services notice boards around the campus, myWAI and Student Services Facebook page. “Education is not preparation for life, education is life itself.” John Dewey Philosopher, psychologist and educational reformer. 31 A-Z Useful Information Contents A Complaints......................................16 G Aboriginal and Torres Strait Islander StudentS..........................10 Computer Access Graduation Computer Network Security Policy H Contact Details Variation..............17 Harassment/Sexual Harassment Alcohol and other Substances Counselling and Personal Development Centre Health and Safety Alumni Course Cancellation I Ambulance Course Completion Industry Based Learning Anaphylaxis Course Fees and Payment Internal Internet Access................22 Angliss Global Network Credit Transfer International Opportunities Appealing Results D International Students Articulation......................................11 Deferment of Studies L Assessment Disability Liaison............................18 Lateness Assessment Resubmission Discounts Learning Advisors Attendance Discrimination Leave of Absence Awards – Special Achievement...12 Drugs Lockers.............................................23 B E Lost Property Banks Email – myAngliss Student Email M Bicycles Emergency Evacuation Procedures Media Promotions Bookshop Enrolment.......................................19 Mobile Phones Bullying Equal Opportunity myWAI Student Portal C Examination Regulations N Cancelled Classes Excursions, Field Trips, Site Visits and Study Tours..........20 Noticeboards Abstudy Accidents Car Parking Census Date Change of Institution/ Provider – International Students..........................................13 Change Rooms F Feedback..........................................21 Financial Assistance O Off-Campus Students Overseas Student Health Cover (OSHC) First Aid Cheating, Plagiarism and Collusion Club Chef Code of Conduct 32 A-Z Student Handbook A-Z Useful Information P S T Personal Grooming and Jewellery Scholarships (VET/Higher Education) The Rec Room................................30 Personal Health.............................24 Security Timetables Personal Information Security Cameras Transport Information Service Photocopying Smoking on Campus Travel Concession Cards Post Office Special Consideration U Presentation of Written Work.....25 Staff Uniform Requirements and Grooming Privacy.............................................26 Staff Access.....................................29 Unique Student Identifier (USI) Probation Student Guidelines Property...........................................27 Student ID Cards R Student Progress within a Course Reception Student Services Refund of Tuition Fees Student Services Facebook RPL Subject Addition/Withdrawal Results.............................................28 Surveys V Variation of Enrolment VET Fee-Help.................................31 Vocational Placement W Wireless Access Wireless Guidelines Working Conditions Work Injury/Return/Accidents Workshops A-Z Student Handbook 33 Location & Transport 34 A-Z Student Handbook Notes A-Z Student Handbook 35 Notes 36 A-Z Student Handbook