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ISSUE 11 | AUTUMN 2012
Olympics
special!
The magazine for Accor
colleagues in the UK and Ireland
1
2
n
i
k
c
e
h
C
NS
PROFESSIO
CHALLENGE
This year’s
young talent
TRAINING
THE BEST
The new
cor
Académie Ac
3
OLYMPIC
LEGACY
Teams and
Torches!
4
HEARTS
OF GOLD
Charity
achievements
6
5
1
Novotel London
Waterloo: (L to R)
Vincent Brisse, Tim
Marion David, Jack
O’B
ie Saw, Paula Saa
vedra, Lenny Rooijakk rien, Abdul Mezili, Hannah Meliani,
2 Novotel Lon
Thomasz Debacke
don City South staf
ers, Sharon Magwaz
r-Guziak, Jose Mar
f welcomed Yong
a and Veronika Kub
3 Novotel Sou
tinez, Olivier Chaffard
Oe Han, a Paralymp
thhampton Glenn
asova
ics Torchbearer
, Katharine Orszulik
Findlay and team
4 Novotel Steven
,
with the Olympic torc
age welcomed the
h, lantern and flam
British Virgin Islan
5 Mercure Sou
e
ds
thampton Centre
Olympic team in July
Dolphin Hotel had
, joined by Stevena
6 Vicky Boyer and
the privilege of hos
ge Mayor and May
Amanda Hennessey
ting Ukraine’s dive
oress, John and Joan
welcome the Olym
rs. Pictured is OM
Lloyd. Athletes
pic Torch at ibis bud
Arthur Callaghan
get Southampton
with some of his team included J’Maal Alexander
Check-in magazine – and Check-out – rely on contributions
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The summer has been dominated by the London Games of the 30th
Olympiad and this edition of Check-in is mainly dedicated to the
men and women of Accor UK who contributed so professionally to
the success of the Olympics and Paralympics. The main gold medal
goes to all of you who made the Olympic Games such a successful
moment both for our hotels and all of our guests.
London 1908 was a breakthrough, London 1948 a triumph, and London 2012
the setting of new standards for the future. Congratulations to the Accor Olympic
Committee, who prepared every single step towards the Games; our Revenue
Managers who challenged every single room to its highest rate; the Head Office
Team who went the extra mile in giving support to our hotels; and, last but not least,
all our teams in the hotels who gave the very best of themselves to make these
Games a true legacy never to be forgotten.
Some golden statistics:
The first 15 Olympic days were in the top 20 days of the overall London daily
results (Revpar) since the beginning of 2009.
n 12 London hotels out of 21 hotels had their highest Revpar since 2009 during
the Olympics.
n The ‘best’ day with regard to Revpar was Monday 6th August with £157.3.
n Marketshares during the Games: Accor hotels consistently out-performed
the market.
n
By Jupiter! A year in
the life of Mercure
year, October
integration of the
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his
nc
fra
st
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join
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fantastic first year
Even though the Games had little impact in the provinces, we did manage to slightly
outperform the competition by 0.4% RGI increase through volume, MPI + 1.2%.
Check-in
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Cover: Accor Pro
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You all helped to bring the Great back to Britain. Accor UK-IRL has contributed
to the London Legacy, something to be very proud of.
Thank you all very much!
Kind regards,
Thomas Dubaere
Managing Director Accor UK-IRL
Some golden comments from our guests:
Frederic Gaillard, Senior Production Manager, France TV
“We have never seen this level of planning and organisation in any other venues
for major sporting events, including the World Cup, Tour de France and other
Olympics. In London, at ibis London Euston St Pancras and Novotel London
Tower Bridge, the standard of service was extremely high.”
New ibis family takes the stage
Well done to all teams who are busy implementing all
the changes to the new ibis family: ibis, ibis budget and
ibis Styles. Nearly all London properties are now showing
the new signage and we have started the provinces
with Birmingham, with the aim of finishing all properties
by October. But we’re not only working on signage: the
ibis megabrand will provide customers with improved
services, one being the new and improved bedding
which we’ve already started to roll out in the capital.
Jesus Dasilva, Head of Logistics & Project Manager, French NOC/Event Team
“We don’t regret moving our business to Novotel London Tower Bridge. The hotel
team has proven to be extremely flexible, and staff have been most professional.”
ibis London City
Check-in | p2
Welcome to the
autumn edition
of Check-in
ibis Styles London
Southwark Rose
ibis budget
Beaconsfield
Malcolm Beattie, Chief Executive Officer, Parnell Partners Group Ltd, New Zealand
“Sofitel London St James exceeds all my high demand expectations. The VIP
clients including Qantas, Australian Post and Deutsche Bank were overwhelmed
by the 24/7 service from the staff. Many have stated that they will be using the
hotel again (including one of the richest men in Australia, who normally stays at
the Ritz).”
Thomas Dubaere and head office staff after completing
the London Parks Half-marathon on behalf of Plan.
Left to right: Fran Carr, Anna Rustad, Erick Lenormand,
Thomas Dubaere, Dominic Saul and Kris Manchev with,
in front, Sophie Kilic, Inge Van Ooteghem and Daniela
Aili. Not pictured: Nicola Harman, Judit Nemeth
and Veronique Malouin
Check-in | p3
s
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A
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!
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cleanlines
n and her team
Sheena Hodgso
GM
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Congratu
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ck
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wi
ly
– especial
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their achievemen
rightly proud of
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that
oud to announce
St James are pr
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So
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they’ve been aw
Times’ ‘best
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is
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as
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rk for’ list. The ho
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ly
gh
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ni
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in 2010 and 2011
that
for organisations
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sta
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ab
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The Mi
gement. It’s out
of employee enga
els
lev
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hig
te
tra
demons
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area throughout th
excelling in every
workforce.
important asset: its
st
mo
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th
to
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commitm
recognised as an
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The new award me
lations for achievin
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outstanding emplo
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be poss
gnition: it wouldn’t
this amazing reco
!
team – magnifique
m
The Newcastle tea
son in purple
- with Jackie Thom
Loving Liverpool
In February Novotel Liverpool Centre was named Best
Conference Venue in Liverpool at the Lifestyle Magazine
Awards – an amazing achievement after only two years
of trading and with so much competition in the city.
Congratulations to GM Maurice Able and his team!
d
a
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L
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Lead, hotels have
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Scotland of cour
prompted many
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st
fir
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th
11
of
ies
er
Deliv
mber of leads in 20
action. The total nu
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of
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and the client comp
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s and over 200 sa
with identified need
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been made by our
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delivered from Ne
on
g
kin
oc
kn
point the revenue
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.4M with ibis top of
hotels stands at £1
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the magic £1M fig
Check-in | p4
ess with 300
– a national busin
on
cti
tru
ns
Co
re
Short Squa
the UK.
on projects all over
employees working
s from the Short
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ibi
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had
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establish that they
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much larger UK-w
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name of the purch
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who are responsib
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pect was picked up
Team, and the pros
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at the client was us
th
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It soon
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£900,000. They ha
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by their four
Account to be used
s
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r
co
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up to
travellers; and
Accor for all of their
ub
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;
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r
fic
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regiona
unt. Our forecast fo
access their disco
to
s
es
g
sin
kin
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ma
r
on
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ks Janet fo
cor is £250K. Than
Ac
th
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that call!
e
Sales Leads of th
at the prize for the
!
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th
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ke
Ta
t and
to £100 so go ou
Month has doubled
Take the lead
Accor UK defends title
at Coach Tourism Awards
Accor UK has been named Accommodation
Provider of the Year at the annual Coach
Awards – for the second year running.
Congratulations as well to Novotel Edinburgh Centre
who were nominated as an individual hotel.
Nikki, Paula and Dinesh from the Global Leisure sales team
attended the evening in Stratford-upon-Avon and hosted a
table for our leisure clients as well. Many thanks to the hard
work and efforts made by all involved!
The Accor UK Sales Account Management team also received
a Highly Commended in the Business Travel People Awards.
Engineering’s Got
Talent!
106 hotel engine
ers from all Acco
r UK & Ireland
brands met at M
ercure Holland
House Bristol in
for their annual
May
meeting and aw
ards. The two-da
event featured
y
training sessions
on subjects such
fire alarms, bedr
as
oom locks, equi
pment controls
decoration, tele
,
coms, heating an
d air conditionin
g,
and security. Ov
er 20 contractor
s and suppliers
also on hand to
were
answer engineer
s’ questions and
present the late
st technology on
the market.
As our engineers
generally work ‘ba
ck of house’, a gala
recognised their co
dinner
ntribution towards
our hotels’ succes
this year’s Accor UK
s and
& Ireland Technical
Services Has Got
Talent awards went
to: Wiston Herrara
, ibis London City;
Grzegorz Golunsk
i, ibis London Heath
row; Zivko Marjano
ibis Birmingham Bo
vic,
rdesley; Mark Sout
h, ibis Budget Sheff
Mark Dixon, Mercu
ield;
re Brandon Hall Ho
tel & Spa Warwick
Special awards we
shire.
re handed to four
maintenance mana
for long service of
gers
15 years and over
.
The dinner conclud
ed with a quiz and
a raffle
which raised £1,13
0 for Plan UK.
Check-in | p5
s
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10 yeaArsccoofr professionals!
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13 delegates su
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Congratulations to
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and graduates wh
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n all be
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programme – we
is
th
of
extremely proud
ment.
ve
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well-deserved ac
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Christine Lewis, Ph
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Chris Bushnell
the award from
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Anne Pierce, CEO,
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ibis Leeds:
Check-in | p6
l’s
Awards. The hote
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October 2012 sa
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orth (ibis
d winners:
Genesis Luistro (No
)
Rebecca Hawksw
tre)
The nominees an
er Norton Grange
votel Edinburgh Cen
(Mercure Manchest
s
ne
Jo
ne
Maciej Wodarski (No
lyn
Caro
ge)
rcure London Brid
s
Winner:
ntre)
Sarah Hemsley (Me
BAR 19-22 year
Stratford-upon-Avon)
el Edinburgh Ce
er Bridge)
Tow
rcure Shakespeare
don
(Me
Lon
y
el
j Wodarski (Novot
vot
rra
ie
(No
Mu
ac
el
th
M
pp
be
Ko
za
Eli
da
)
urn
lan
Yo
lgh Blackb
St Pancras)
(Mercure Dunkenha
(Pullman London
Natalie Heywood
Agostino Schiavo
ry)
years
isbu
Sal
re
rcu
KITCHEN 23-25
Megan Penny (Me
Winner:
s)
Shrewsbury)
Birmingham Airport)
re
London St Pancra
el
rcu
an
vot
(Me
llm
(No
(Pu
a
att
o
ati
Kyle My
Namrata Bh
tle)
Agostino Schiav
Park)
rcure Windsor Cas
(Novotel Edinburgh
Davide Bigotta (Me
Sandra Jablonska
ld)
ffie
She
el
s
Winner:
James Laws (Novot
r Castle)
BAR 23-25 year
nes Parkside)
(Mercure Windso
ry)
strillo (Mercure Milton Key
Ca
ro
(Mercure Shrewsbu
Davide Bigotta
nd
n
kli
eja
an
Al
Fr
Tim
)
ton
Bol
p
Dro
t
rcure Las
don Heathrow)
finale
Natasha Norton (Me
Judith Poser (ibis Lon
s)
e part in the grand
London St Pancra
n
llma
(Pu
:
lis
The winners will tak
er
, in
de
Winn
wi
rld
wo
Armando Me
ge
en
ofessions Chall
urray
Pr
M
e
h
th
et
of
ab
.
iz
:
13
El
er
)
Winn
upon-Avon
16th January 20
ry)
speare Stratfordrcure Shrewsbu
(Mercure Shake
Paris on 15th and
Tim Franklin (Me
Dark, AGM,
ars
our judges: Philip
PTION 23-25 ye
years
CE
2
RE
big thank-you to all
-2
Airport)
A
19
row
re; Stuart
ath
rcu
NT
He
Me
RA
don
M,
Lon
RESTAU
Davey, AG
sky (Novotel
GM,
dington)
Mercure; Anthony
Roman Aschekow
(Novotel London Pad
kerton, Multi Hotel
e
Bic
lyt
n
te
use)
Ala
Ho
Ma
d
el;
a
llan
vot
lin
Ho
ro
No
tol
;
M,
Ka
row
AG
s,
rcure Bris
ath
me
(Me
He
r
Sy
ge)
on
tte
Brid
nd
er
Po
Sophie
el London Tow
jmi, GM, Novotel Lo
ley)
Giulia Fidone (Novot
Mercure, Jihed Le
(ibis London Wemb
on Greenwich;
n
nd
tya
Lo
pe
el
ley)
vot
mb
yra
We
No
Ha
,
don
n, GM
Elisa
(ibis Lon
Meads)
is
Cyril Vourc’h-Papo
Asha Sathasivam
(ibis Bristol Temple
on Heathrow; Ioann
St Pancras)
seph Torregrossa
Jo
(Pullman London
Lee, GM, ibis Lond
n,
rd
do
ba
ha
ar
Ur
l
Ric
mb
ae
Lo
ph
tre)
Ra
rto
e;
Cen
Robe
el Ipswich
nchester Centr
Zsofia Szabo (Novot
Koletakis, ibis Ma
votel Bristol Centre)
st; Hortense
We
er Bridge)
on
Tow
nd
Lo
don
el
Lon
vot
el
Elisa Amat-Gil (No
vot
ly Hall)
Training Officer, No
ris; Dee Smith,
Agne Butautaite (No
re Banbury Whate
jects Manager, Pa
don ExCeL)
Pell Schwartz (Mercu
Bachelier, HR Pro
and the HR and
k;
oc
lyne Astier (Novotel Lon
dc
se
Ba
Ro
m
fro
gboard; Ty Butler
ateley Hall)
s)
rin
Winner:
Wh
cra
Sp
re
Pan
rcu
St
(Me
don
w
Thomas Da
rdo (Pullman Lon
Training team.
Roberto Lomba
Winner:
eL)
his team at the
votel London ExC
Michael Sloan and
selyne Astier (No
5 years
Ro
-2
Thank you also to
23
rb yet again in
pe
NT
su
re
RA
we
AU
o
REST
el London West, wh
vot
d House)
No
llan
Ho
pecially when
es
diff
us
Car
re
of
e, taking great care
Wayne Eley (Mercu
rvic
se
ir
the
ley)
London Wemb
Egle Navikaite (ibis
they were so busy.
:
Winner
)
ley
s London Wemb
Egle Navikaite (ibi
ll our winners!
a
to
in
a
g
a
s
n
o
ti
la
Congratu
Check-in | p7
e 2012
g
n
e
ll
a
h
C
s
n
io
s
s
fe
Accor Pro
.
.
.
s
d
r
o
w
n
In their ow
AgostinoStSPacnchraias vo
Kyle Myabutryt
Mercure Shrews
Albrighton Hall
lf. This is my
re a year and a ha
I’ve been at Mercu
ing it – before
and I’m really enjoy
first big hotel job
have been a
t
bu
bs. I’m 25 now
pu
in
ed
rk
wo
I
at
th
e. Next will
now Chef de Parti
chef since 16 – I’m
ally. I did
Head Chef eventu
be Sous-Chef, then
I, II and III
Q
NV
for three years,
ssibly to
catering at college
po
–
r
de
lad
e
to go up th
before. I’m hoping
y.
a Mercure in a cit
Pullman London
year and a
three years, and a
I’ve been in the UK
m Novotel
fro
ge
an
ch
I saw the
half at the hotel so
e
th
d to set up a bar in
to Pullman. We ha
rk! We have
wo
b
ur
ref
e
th
g
rin
banqueting suite du
cktails. I
co
of
s
lot
and serve
lots of clients now,
rience. We
it’s really good expe
enjoy everything –
– we
ts
es
l and external gu
get both residentia
of
els
lev
h
hig
have very
welcome all, and we
st
mo
r
ou
is
ur
So
Whisky
customer service.
e mornings
inly evenings but lik
ma
rk
wo
I
.
popular
in reception
ed
rk
creative: I wo
(coffee) . I like to be
. I hope to
gh
ou
en
ve
not creati
but it’s not for me,
maybe to
en
be bar manager th
grow very fast – to
prove
to
ge
en
tered the Chall
but I
the restaurant. I en
ing
th
e
on
it’s
customers
F&B
myself: in front of
an
r is
ge myself. My fathe
n. I
wanted to challen
wo
I
if
y
he’d be very happ
uch
to
manager in Italy –
le
litt
nt
re
fe
e I have a dif
should win becaus
!
in the bar: my smile
sley
Sarah HeBrmidge
Mercure London
the
been with Accor in
I’m Australian and
el
fit
So
e
th
to
nt
I we
UK since January.
urne – a 12-month
lbo
Me
in
y
em
ad
Ac
in the
I had a casual job
advanced diploma.
dies
stu
my
t
or
pp
su
fitel to
events team at So
me
ca
I
en
front office. Th
and took a liking to
th
wi
w
no
ing
cor. I’m study
to the UK with Ac
lity
ita
sp
Ho
of
chelor
Melbourne for Ba
is is my 12-month
th
–
nt
me
ge
Mana
ing all
ing London and do
lov
placement. I’m
went
en
ev
I
–
ds
en
with fri
the touristy things
cor
Ac
see my future with
to the Olympics. I
eady
alr
ve
ha
contacts and
– I’ve got loads of
am
Te
e
lik
I’d
Australia.
had offers back in
on –
before I leave Lond
e
nc
rie
pe
ex
Leader
e
th
of
s
re other area
I’d also like to explo
r
ve
ate
wh
,
nagement
hotel, towards ma
.
als
pe
area ap
elis
ArmandoStM
Pancras
Pullman London
ange from
ar – so I saw the ch
I’ve been there a ye
the only one in
–
a
ini
rd
Pullman in Sa
a
e’s
er
Th
l.
te
vo
No
different being in
rt hotel there, so it’s
opportunity
Italy too. It’s a reso
glish so it was an
En
rn
lea
to
ed
nt
wa
a city. I
nitely – I want to
. I plan to stay indefi
nd
gla
En
to
me
co
to
There’s a lot of
sor / bar manager.
improve to supervi
training in Italy –
cor. I did sommelier
opportunity with Ac
ls regularly. I’d
tai
ck
brands and co
ink
dr
all
on
in
tra
and
– good proof that
n and go to Paris
be very happy to wi
lf!
I’ve improved myse
Check-in | p8
field
ibis budget Shef
, working
tel just over a year
I’ve been at the ho
erything!
ev
do
time – and I
on reception all the
My goal
le.
op
pe
th
rking wi
I’ve always loved wo
e best
th
job – I always do
is to be good at my
me
co
be
to
up the ladder
I can. I aim to work
II
l
ve
Le
Q
doing NV
team manager. I’m
to have
which will be good
–
ce
rvi
se
r
custome
rson –
pe
e
the most talkativ
under my belt. I’m
I’m
d
an
y,
pp
always ha
I talk to anyone, I’m
st!
le down at breakfa
op
pe
ing
lm
ca
good at
nes
Carolynneseter Jo
Norton Grange
otta
Davide Borig
Castle
Mercure Winds
worked in a
, Italy where I also
nt
mo
ed
Pi
m
fro
I’m
d 3 months. I’m
Windsor a year an
hotel. I’ve been at
everything –
e I’m now cooking
enjoying it becaus
e microjet. I’m
th
ing
chines includ
ma
od
go
ry
ve
ing
us
are all done,
college. My NVQs
learning English at
Partie. I started
rvice. I’m Chef de
and Passion for Se
s etc. Fingers
oe
ts, peeling potat
po
ing
sh
wa
–
g
youn
and see the
want to go to Paris
crossed I’ll win – I
til mid-2014 at
to be in England un
Eiffel Tower! I plan
Australia?
or
d
know – Switzerlan
least. Then I don’t
le.
op
nsferring pe
Accor’s good for tra
Rebecca
Hawksworth
Giulia FidToowenr Breidge
Novotel London
ar. I came
en here almost a ye
I’m 20 and have be
ing at
rk
me where I was wo
to the UK from Ro
r – I like
co
Ac
th
wi
very happy
another Novotel. I’m
urant. I like
re I do bar and resta
moving round. He
rk hard. We
do the best – I wo
to push myself to
hotel, every
e
th
ympic team at
had the French Ol
; if not,
od
go
y,
da
e. If I win to
night until very lat
will grow.
so good anyway! I
they’ve chosen me
things so
ing
re, I love organis
Looking to the futu
manager.
ce
en
er
nf
GM or a co
I’m looking to be a
Mercure Manch
ol.
straight from scho
tel 6 years – I came
ho
en
e
th
th
,
rk
at
wo
en
r
be
I’ve
, doing ba
e when at college
I started off part-tim
ping; customer
ee
ek
us
ho
in
o NVQs
reception. I have tw
nistration I and II,
mi
and business ad
II;
d
an
I
els
lev
ce
servi
ving towards
ty at college. I’m mo
the
and I studied beau
Training will be at
dgets and control.
t
tan
sis
As
An
revenue now – bu
.
up
s
er a vacancy come
hotel, then wherev
a possibility. Today’s
ger course is also
na
it
Ma
ist
ion
pt
ce
Re
bit weird not doing
racking – it was a
six
t
las
e
th
ke
been very nerve-w
ma
ll
wi
e Accor – winning
at a computer. I lik
nt.
me
ve
hie
ac
al
re
a
years worthwhile,
Check-in | p9
s
d
n
a
r
b
e
h
Across t
and
w
ic
g
a
m
s
it
s
e
v
a
Mercure w
day (l-r): Sami
olved in saving the
Some of those inv
Coordinator;
les
Sa
,
r; Sara Elvins
Amor, F&B Manage
rrett, Sales
Manager; Emma Ba
John Swift, Sales
nager; Greg
Ma
ral
ne
Hayden, Ge
ministrator;
Coordinator; David
Ad
tel
Gloria Morris, Ho
Watts, Head Chef;
r
ge
na
Ma
B
F&
ng, Asst
and Albert Tenkora
has
or Castle Hotel
Mercure Winds
faced
o
r a couple wh
saved the day fo
ing
dd
we
having their
the prospect of
hn
Jo
last minute.
cancelled at the
ar and their team
m
Swift, Namit Ku
re that
e stops to ensu
pulled out all th
s big
d’
ar
cia Woodw
Graham and Mar
– and was
day went ahead
s.
l the right reason
al
r
memorable fo
m on
bad news at 3.30p
Graham heard the
oked
wedding that the bo
the day before his
the
so
o administration –
venue had gone int
65
r
ered a reception fo
Mercure team deliv
nd it
20 hours’ notice. “A
guests with about
am. “As
keshift,” says Grah
was in no way ma
ned, it
er
nc
guests were co
far as we and our
.”
hs
nt
nned for mo
could have been pla
of
word for the level
He also had a good
ttle
d: “I would gladly bo
service they receive
using
it is your team are
some of whatever
r
d put it in the wate
to work together an
office. Staff even
supply at my own
and I
accommodate us
changed shifts to
up
d dock we ended
believe even the iPo
in
s,
ckground music wa
using for some ba
n!”
fact, the chef’s ow
Kids’ Olympic challenge
In June Lisa Cox, Event Sales Manager, represented Mercure
Manchester North Norton Grange Hotel at the Grand Final of
the schools initiative Make It in Manufacturing at the
Museum of Science and Industry, Manchester. Two schools
who took part in the Challenge Enterprise, held at Norton
Grange last year, were in the Grand Final.
The Dutch and Am
erican Olympic
cycle teams chos
Burford Bridge
e Mercure
for their base wh
ile they trained
for the Olympic
in
th
e area
road cycle race
s and the time tri
hotel, based at
al
s.
Th
e
the foot of Box
Hill and therefor
location for the
e
a
ke
y
cycle race route,
looked after all
needs – and tw
the athletes’
o of them are no
w gold medal wi
The women’s wi
nn
ers!
nners of both ev
ents came from
Bridge continge
th
e
Burford
nt: Mariana Vos
from the Nether
beat Britain’s Li
la
nd
s
just
zzie Armitstead
during the road
American Kristin
ra
ce
an
d
Armstrong won
the time trials th
days later.
ree
General Manager
Tony Tijhuis particu
larly enjoyed hosti
team, as he himse
ng the Dutch
lf is Dutch. “We’re
ve
ry proud to have ho
Olympic teams. I’d
sted both
like to think we ca
n perhaps take a
of credit for the tw
small amount
o gold medals! Th
e atmosphere at th
fantastic with large
e hotel was
crowds watching
the race in front of
More than a thousa
the hotel.
nd people watched
the remainder of th
the big screen in ou
e races on
r Tithe Barn, while
a barbecue and be
created a truly relax
er garden
ing environment.”
Tony Tijhuis and tea
m
celebrating the tw
o gold me
dals
pton
m
a
h
t
u
o
S
d
n
a
f
if
Novotel Card old
take home the g
er
hotels that deliv
nours individual
ho
ich
wh
ly 2011
,
Ju
ds
r
ar
fo
cor hotels
l VenueVerdict Aw
cognised two Ac
re
s
ha
BDRC Continenta
r,
te
ar
qu
ch
omer service ea
exceptional cust
dard, which is
to June 2012.
eVerdict Gold Stan
nu
Ve
e
th
n
ng
wo
ve
mpton ha
cent of participati
d Novotel Southa
t the top five per
jus
ith
W
+.
70
Novotel Cardiff an
of
th NPS
ark of quality.
hieving a 12-mon
determined by ac
esents a true hallm
pr
re
is
th
,
rd
da
an
ve the
the Gold St
e’re thrilled to achie
venues reaching
, commented: “W
ns
tio
ra
s at the
lie
pe
O
ce
of
rvi
or
se
at customer
votel’s Direct
th
No
d
s,
te
er
tra
th
ns
rru
mo
Ca
de
n
Jaso
ry best
and have truly
t to provide the ve
two UK Novotels
cor’s ongoing effor
Ac
Gold Standard at
s
ct
fle
re
d
ar
tel brand. The aw
heart of the Novo
ests”.
nce to all of our gu
service and experie
20 schools from across the North West were challenged to set up
their own mini-manufacturing businesses, to create a product based on
the Olympic values. They only had 2 hours to come up with two ideas.
Lisa’s role for the day was to provide invaluable advice on how the
teams could come up with the winning product, offering ideas and
different solutions.
Archbishop Blanch High School were overall winners with their OlyPop: a cookie on a stick to provide an energy boost for athletes.
Cheadle Hulme High School were runners-up with their ‘Fibre Fast’
cereal bar, decorated with dried fruit in the colours of the Olympic
rings.
e
r
e
h
s
i
n
i
k
c
e
E -c h
Lisa commented “It was great to see young people aged 13-14
coming up with inspiring ideas in such a short time, and a great
opportunity for the hotel to be involved with the local schools”. Lisa
also got to meet one of the Olympic torch runners at the event!
Lisa Cox holding the Olympic Torch
Check-in | p10
Mercure Burford B
has the golden to ridge
uch
2
gazine but Phase
version of this ma
ng
wi
llo
No, not an online
Fo
stomers!
rvice system for cu
e
of Accor’s self-se
le pilot projects ar
ca
ll-s
fu
(Phase 1) ,
ing
lud
successful testing
year – inc
in eight hotels this
d
being introduced
ndon City South an
Lo
l
te
Centre, Novo
ub
Novotel Liverpool
for Le Cl
Pancras – initially
Pullman London St
ers only.
Accorhotels memb
d increasing
customers time an
As well as saving
ception staff the
system will give re
convenience, the
ce and sell
s on customer servi
opportunity to focu
sh management
It will also ease ca
additional products.
s.
inute cancellation
and reduce last-m
Check-in | p11
New era in
t
n
e
m
p
o
l
e
v
e
d
d
n
a
g
n
i
n
i
tra
ors
o
d
s
it
s
n
e
p
o
t
s
e
ondon W
L
l
e
t
o
v
o
N
t
a
r
o
c
Académie Ac
w Académie
g of the brand ne
in
en
op
e
th
at
,
development
Earlier this year
d a new people
ce
un
no
an
we
,
iding excellent
Accor in London
mmitment to prov
co
r
ou
g
in
en
th
strategy, streng
t to existing
lopment suppor
ve
de
d
an
hotels.
ng
ni
ar
le
r network of UK
oyees across ou
pl
em
re
tu
fu
d
an
talent is vital to
ding and developing
fin
,
er
king
ev
an
th
re
“Now mo
is is why we are ma
growth strategy. Th
s
iou
”
bit
ie,
am
ém
r
ad
ou
g
Ac
achievin
ening the
t in training and op
en
tm
es
inv
d.
nt
lan
ica
Ire
this signif
ctor, Accor UK &
ere, Managing Dire
majority
said Thomas Duba
th. Indeed the vast
omising career pa
pr
ry
ve
ls.”
a
te
is
ho
ty
r
ali
“Hospit
one of ou
rted as trainees at
sta
rs
ge
na
ma
r
nio
of our se
ues we have made
Accor UK colleag
of
nt
me
lop
ve
de
e
To support th
ents:
four key commitm
Check-in | p12
– a firstmpus in London
unveils its new ca
r
co
ional
Ac
pt
ie
ce
ém
ex
g
ad
n Ac
re offerin
sional training cent
es
of
pr
UK
er
d
re
kin
ca
sd
of-it
velopment an
to ensure staff de
s,
teaching facilities
large training room
re
adémie has th e
Ac
e
Th
icate
.
nd
ion
sy
ss
ur
re
fo
prog
on room, and
equipped Innovati
lly
and
fu
lax
e
re
th
n
ing
ca
s
lud
inc
where delegate
ea
ar
me
lco
we
a
rooms along with
with each other.
share experiences
r partnership with
strengthening of ou
a
d
ce
un
no
an
o
prenticeship
n Accor als
our successful ap
lop
ve
de
er
rth
fu
to
Babcock
le in the last eight
mpassed 250 peop
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this challenge,
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drivers who were
assisted by three
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water. Tiredness,
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darkness and suns
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known for its chee
Coopers Hill, well
s 30 minutes,
the line in 16 hour
s
finishers crossed
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hours the time ma
improving by two
year.
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Well done to
it to the finish line.
de
ma
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ton; Stephane
s Budget Southamp
Gerardo Souto, ibi
n Reeth, ibis
Va
rdiff Centre; Remi
Merle, Mercure Ca
s; and Stephane
on
ati
Gibrat, Oper
me
ro
Je
;
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nt
Ce
iff
Card
Vessaud, IT.
dier
cor Operations; Di
re Dilek Sezer, Ac
m
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Other walkers we
rm
Bi
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rvices; Jordi Pena
Louis, Technical Se
e Otero, ibis
rg
Jo
ll;
Hu
ood, ibis
Holloway; Philip W
Cruz, IT. Drivers
Street; and Michel
Manchester Charles
; ibis Birmingham
erations; Piotr Latka
were Pat Parra, Op
ll.
ke Wilcock, ibis Hu
Bordesley; and Mi
Check-in | p15