Children`s Concierge Guide

Transcription

Children`s Concierge Guide
Children’s Concierge
Guide
The One for Children™
For Patients and
Families
About Children’s .................................................. 4
In-Hospital Services ............................................. 5
ATM ...................................................................5
Change Machines
Child Life
Concierge .......................................................... 6
Family Resources Library
Gift Shop
Lactation Rooms ...............................................7
Language Access Services
Laundry Facilities
Mail & Newspapers
Main Cashier ...................................................... 8
Parking
Pastoral Care ..................................................... 9
School Services
Security........................................................... 10
Showers
Social Services
Telephones ..................................................... 11
Tobacco-Free Environment
Wagon/ Wheelchair Checkout
Additional Services
In-Hospital Dining .............................................. 12
Dining Car Cafeteria ........................................ 12
Food Court
Starbucks
Room Service
Nourishment Rooms ........................................ 13
In-Hospital Vending ........................................... 14
Community Information ...................................... 17
Local Services* .............................................................. 18
Banks .................................................... 19
Bookstores
Cleaners/Laundry
Drug Stores
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 2
Last Update 5/19/2010
Flowers/Gifts ........................................ 18
Gas Stations.......................................... 19
Grocery Stores ..................................... 20
Health Club/Fitness ............................... 21
Libraries
Toy Stores
Lodging .......................................................................... 22
Ronald McDonald House ....................... 22
Hotels ................................................... 22
Places of Worship .......................................................... 23
Restaurants ................................................................... 25
Barbecue .............................................. 25
Breakfast
Chinese/Thai
Coffee/Pastries ..................................... 26
Fast Food
French
Ice Cream/Yogurt ................................. 27
Italian/Pizza
Japanese
Mexican ............................................... 28
Sandwiches
Southern
Steak/Seafood
Shopping/Theater .......................................................... 29
Malls ..................................................... 29
Theaters
Western Union ............................................................... 30
Locations .............................................. 30
Transportation ............................................................... 31
Shuttles................................................. 31
Public Buses & Rail ............................... 33
Car Rental ............................................. 36
Taxis/Cab .............................................. 36
[This guide is provided and maintained by the Office of Patient & Family Experience. If you have any questions, concerns,
information updates or would like additional information added, please contact 214.456.9885 or email
[email protected]] *All the local establishments listed were chosen based on their close proximity to the hospital.
Children’s does not endorse the establishments and has received no monetary compensation for listing them in this guide.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 3
Last Update 5/19/2010
Our Commitment to Guest Services
We strive to offer you a service experience that is seamless, consistent, and
special. That means it is easy for you to move through our hospital, feel cared
about throughout your entire stay, and get the information you need.
Our Mission
Children’s Medical Center of Dallas is dedicated to making life
better for children.
Our Vision
Children’s will strive to be the best by gaining recognition as
one of the nation’s preeminent children’s hospitals-an
example others will follow, and be identifying and realizing
opportunities for change and improvement which go beyond,
rather than duplicate, what is being done in other successful
institutions.
Our Guiding Principles
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Quality Care
Research and Innovation
Education and Advocacy
Excellence and Accountability
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 4
Last Update 4/7/2010
ATM
Chase
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Bank Automatic teller machines (ATM’s) are located:
Main Hospital:
1st floor Tower D in the Admitting Department
Bright Building:
4th floor near Starbucks
Ambulatory Care Pavilion: 1st floor Lobby
Change Machines
Change machines are available at the following locations:
• Main Hospital- Next to the main cashier in Tower D
• Ambulatory Care Pavilion- Next to the ATM machine in the lobby
Child Life
Child Life is devoted to helping children continue their emotional and social
development while in the hospital; services offered include:
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Playrooms- They are located on several floors, and activities are
organized daily for children.
Activities- Activities for patients are offered year-round, and special
activities are held during the holiday season.
Parent help- Child life specialists can give you ideas about ways to help
make your child’s stay easier. The staff can guide you with what to say to
the siblings of an ill patient.
Procedural preparation- The staff may take your child on a tour before
surgery. This shows patients where their procedure will take place, where
they will wake up, and what they might expect to see while they are here.
Medical play- Child Life specialists can explain a child’s illness in terms
children can understand and also assess how a child is adjusting to illness
through “medical play”. Medical play encourages children to explore
medical equipment with a doll or stuffed animal.
Concierge
The Guest Relations Concierge provides general hospital information for visitor
and phone inquiries received at the information desks located throughout the
hospital. The concierge can be reached at 214.456.2195
Additional Services include:
• Patient Information Inquiries
• Badging and Screening for Families
• Information on Local and Hospital Amenities
• Campus directions and Maps
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 5
Last Update 4/7/2010
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Wagons and Wheelchairs for transport
Floral and Gift Deliveries
Inpatient Email Delivery through childrens.com
Family Resource Library
There are two Family Resource Libraries located in the main hospital and one in
the Ambulatory Care Pavilion.
Library locations and hours are as follows:
Main Hospital
• Krissi Holman Family Resource Library
Phone:
214.456.7735
Hours:
Monday -Thursday
Friday
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Tower Family Resource Library
Phone:
214.456.0222
Hours:
Monday - Friday
Story Time: Monday - Thursday
7th floor- via the C2 elevators
9:00 A.M. - 11:00 A.M.
4:00 P.M. - 7:00 P.M.
8:00 A.M. – 11:00 A.M
Tower D-Lobby Level
11:00 A.M. - 4:00 P.M.
11:30 A.M. - 12:30 P.M.
Ambulatory Care Pavilion
1stFloor-Lobby Level
• Family Resource Library
Phone:
214.456.4787
Hours:
Please call the Library to make sure someone is present
Gift Shops
Gift Shops are available in the main hospital and the ambulatory care pavilion for
the purchase of gifts, snacks, and toiletry items.
Main Hospital
• Gift Shop
Phone:
214.456.2160
Hours:
Monday- Friday
Saturday & Sunday
Ambulatory Care Pavilion
• Gift Shop
Phone:
214.456.4785
Hours:
Monday- Friday
Saturday & Sunday
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
1st floor-D Tower
7:30 A.M. - 7:30 P.M.
10:00 A.M. - 5:00 P.M.
1st floor
9:00 A.M. - 4:00 P.M.
Closed
Page 6
Last Update 4/7/2010
Lactation Rooms
Lactation rooms are located throughout the main hospital and in the
pavilion at the following locations:
Main Hospital - Single Use
• C5-203 (ask for door code at the nurse's station)
• C7-243 (ask for door code at the nurse's station)
• C9-243 (ask for door code at the nurse's station)
• C11-209
• C12-209
Main Hospital - Multi-Use (3 pumps separated by curtains)
• D3-117
• D7-114
• D7-130
Pavilion
• F3-167 (obtain key at main reception desk, 214-456-1000)
Medela electric pumps are available in the room, and will require Medela parts to
use the pumps. Support for mothers who are breast feeding is also available.
Please let your caregiver know.
Language Access Services
Children's Medical Center recognizes the need to provide interpretation services
to facilitate communication with families and staff. This service adds comfort and
understanding and is free of charge. Please inform your caregiver if these
services are needed. The Language Line is available 24 hours a day, 7 days a
week. To contact Language Access Services, dial extension 65765 or call 1-888419-0167.
Laundry Facilities
Washers and Dryers as well as coin-operated machines for laundry soap, fabric
softener, and bleach are available for patients and their families.
Main Hospital
Laundry
Phone:
Hours:
214.456.2300
Everyday
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Lobby Level-Near the Dining Car
Floors 7-10
24 hours a day
Page 7
Last Update 4/7/2010
Main Cashier
There is a cashier available for patient and family use. The cashier will cash one
check per day for patient families up to $50.00
• Cashier
1st floor-D Tower in Admitting
Phone:
214.456.2187
Hours:
Monday – Friday
8:00 A.M. – 4:00 P.M.
Mail & Newspapers
A book of 20 stamps may be purchased at the Main Cashier. Newspapers are
Parking
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Effective May 1, 2010: Parking will be reduced by $1.00, making
Garage Parking $2.00 and Valet Parking $5.00.
Parking for the Children’s Medical Center Campus is available in the following:
• 1-Main Entrance Valet Parking: For main hospital visits
• 2-Green Park: For inpatient or outpatient visits
• 3-Blue Park: For outpatient clinic appointments or E.R. visits
• 4-Pavilion Valet Parking: For outpatient clinic appointments in the
Pavilion
• 5-Pavilion Open Parking: For outpatient clinic appointments in the
Pavilion.
1
2
3
5
4
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 8
Last Update 4/7/2010
Pastoral Care
Pastoral Care chaplains are professional ministers who provide a listening
presence and offer spiritual support, comfort and guidance for patient family
members. Chaplains make daily rounds and work as part of the patient care
team.
Pastoral care staff can offer:
• Godly play- an age-appropriate method of ministry with children through
the use of sacred stories and parable boxes.
• Religious rites and rituals
• Prayer
• Emotional and Spiritual support during crisis or trauma
• Pastoral support and active listening
• Contact with your own clergy or spiritual leader
• Worship services and devotionals
The Haggerty Chapel is located on the Lobby Level near the Trains, and is
open 24 hours a day for prayer and meditation.
The schedule for service is:
• Non-denominational Service: Weekdays at 11:45 A.M.
• Non-denominational Service: Sundays at 11:00 A.M.
• Catholic Mass: Sundays at 3:00 P.M.
All services are broadcast on hospital TV Channel 12. A chaplain is available 24
hours a day. A patient can request a chaplain by dialing “0” for the operator
and/or asking their nurse to contact one for them.
School Services
In-hospital school: Teachers are available to help children continue their
schoolwork while in the hospital. To contact school services, dial extension
68114.
School Consultation: Teachers are available to help patients transition back to
school smoothly after hospitalization. This includes helping family members
contact a school for class work, services or special arrangements that your child
might need after hospitalization. To contact school consultation, dial extension
67733.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 9
Last Update 4/7/2010
Tutoring- Volunteer tutors can help your child with school work while in the
hospital. If your child would just like some help with homework or reading. To
contact tutoring, dial extension 67733.
Security
The Security department provides uniformed officer patrols throughout our
campus 24 hours a day, seven days a week. The officers can assist with
directions, escort you to your car and provide limited assistance with minor
vehicle problems such as a dead battery or low tire.
On-campus parking lots are equipped with emergency blue light phones to
contact Security should you require assistance. The emergency blue light phones
are easily seen in the parking lots throughout the campus.
To report any unusual or suspicious activity, please call Security at 214.456.2889
immediately, if inside the hospital dial extension 62889.
Showers
Showers are located on the 5th and 6th floors for patient family use. Special
electric plugs for hair dryers and other electrical appliances are located in these
areas as well. If you need assistance in obtaining toiletries, please contact Social
Services at extension 62300.
Social Services
The Social Services department is here to assist the patients and their families.
The staff is available 24 hours a day, seven days a week and is specially trained
to provide the following services:
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Adapting to illness and hospitalization
Crisis intervention
Emergency transportation
Financial Assistance
Finding resources available in the hospital
Individual and family therapy assistance
Obtaining needed medical help when you get home
Planning for your trip home
Support groups and other services
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 10
Last Update 4/7/2010
Telephones
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Telephone Use: All patient rooms have a telephone available for use by
patients and family members. Phones are also available at the information
desks and other locations throughout the hospital for local calls.
Internal Calls: To make calls within the hospital, you must dial the fourdigit extension.
Local Calls: To make local calls, dial 9 plus the 10-digit phone number.
Local calls are free.
Long Distance Calls: To make long distance calls you may use a calling
card. Additionally, if needed, you can contact Social Services to make a
long distance call from their department.
Tobacco-Free Environment
Children’s Medical Center is a tobacco free campus.
Staff and Families are reminded that this means:
• No Smoking in any Children’s structure or anywhere on the grounds
• No chewing tobacco or snuff
Wagon/Wheelchair Checkout
Children’s Medical Center provides the use of wagons and wheelchairs for
patients and their family members. Should you require the use of a
wagon/wheelchair, please contact the nurse’s station on the floor where you are
located or contact any one of the concierge desks. To contact the Concierge call
214.456.2195 or if within the hospital dial extension 62195.
Additional Services
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Electric breast pumps
Support for mothers who are breast-feeding
Fax/copy machine. Contact the nurse’s station where the patient is staying
to obtain these for patient families.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 11
Last Update 4/7/2010
Dining Car Cafeteria
The Children’s Dining Car Cafeteria is located in the main hospital on the Lobby Level
across from the B3 elevators.
Hours of Operation are:
7 Days a Week
Food Court
Breakfast
Lunch & Dinner
Late Night
6:30 A.M.-10:00 A.M.
11:00 A.M.-9:00 P.M.
10:00 P.M.-1:30 A.M.
The Food Court is located on the Lobby Level of Tower D and is comprised of:
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Brioche Doree: Offers French-style casual breakfast and lunch items
Hours of Operation: 7:00 A.M. – 3:00 P.M.
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Salsa Rico:
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Talenti Gelato: Offers all-natural gourmet gelato and sorbetto
Hours of Operation: 7:00 A.M.-5:00 P.M.
Offers Baja-style fresh Mexican food items
Hours of Operation: 11:00 A.M.-5:00 P.M.
Starbucks
A Starbucks full service Cafe is located on the 4th floor of the Bright Building.
Hours of Operation are:
Monday-Friday
6:30 A.M.-5:00 P.M.
Saturday & Sunday Closed
Room Service
To make eating easier at Children’s parents and families have several options for
purchasing food:
Parent Dining Card: Parents may order room service meals using a Parent Dining Card.
Cards costs $5.00 each, and must be purchased in advance from the cashier on the first
floor in Admitting or in The Dining Car Cafeteria.
Room Service Food Trays: Trays are available to parents and family who prefer to stay
in their child’s room, except for the ICU rooms. A menu for room service can be obtained
from the patient’s nurse. Orders can be placed to the number provided on the menu from
7 A.M.- 8 P.M. Please give the parent dining card to the food service person when your tray
arrives. Room service food trays are complimentary for mother’s who are breast-feeding.
Please let the nurse know if you are breast-feeding so the nurse can order a tray.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 12
Last Update 4/21/2010
Gift Card: Patient families also may buy a Food Services Gift Card that works like a debit
card and can be used for cash-free purchases in The Dining Car, but it won’t activate until
the next business day. The Gift Card cannot be used to order room service meals.
Nourishment Rooms
Inpatient floors have a kitchen located by the nursing station. Complimentary coffee, an ice
machine, refrigerator, and microwave are provided for families. Families in regular inpatient
rooms are welcome to bring food and coolers from home.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 13
Last Update 4/21/2010
Vending Machines
There are several vending machines located throughout the hospital for drinks and snacks.
Vending machine locations are:
Tower B:
Lobby Level (behind the B3 elevator), 1st floor (by the B2 elevator)
Tower C:
1st floor (by the C2 elevator
Tower D:
Lobby Level (by the food court)
Bright Building:
Lobby Level (by the elevator)
Floors 4-10:
In the main hospital
Ambulatory Care Pavilion: 1st floor (across from the Independence Room)
Vending Machine Locations
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 14
Last Update 4/21/2010
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 15
Last Update 4/21/2010
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 16
Last Update 4/21/2010
LOCAL SERVICES*
Banks
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Bank of America-ATM-C
5201 Harry Hines Boulevard
Chase-D
6300 Harry Hines Boulevard
214.904.3707
Wachovia-E
3411 Inwood Road
214.361.7635
Bank of America (Full Service)-F
1950 N. Stemmons Freeway
214.760.8964
Wells Fargo-G
4232 Lemmon Avenue
214.780.1280
Distance: 0.3 miles
Distance: 1.2 miles
Distance: 1.5 miles
Distance: 1.6 miles
E
C
G
D
F
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 17
Last Update 4/21/2010
Bookstores
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Borders Bookstores
3600 McKinney Avenue
214.219.0512
Ex Libris
2201 North Stemmons Freeway
214.651.1262
SMU Bookstore-Barnes and Noble
3060 Mockingbird Lane
214.891.9000
Cleaners/Laundry
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Dee & Hattie Specialty Cleaners
6147 Sherry Lane
214.361.0557
Dry Clean Super Center
3220 North Fitzhugh Avenue
214.522.3344
Drug Stores
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CVS Pharmacy-Open 24 Hours
4202 Ross Avenue
214.584.2480
Minyard Pharmacy
5959 Harry Hines Boulevard
214.630.6252
Walgreens-Open 24 Hours
3802 Cedar Springs Road
214.443.5160
Flowers and Gifts
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Cookies by Design
6715 W. Northwest Highway
214.360.0100
Dr. Delphenium
5806 W. Lovers Lane
214.522.9911
Edible Arrangements
6833 Snider Plaza
214.361.8600
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 18
Last Update 4/21/2010
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Goodies from Goodman
4222 Oak Lawn Avenue
972.590.9855
I Love Flowers
4347 W. Northwest Highway at Midway, Suite 180
214.357.9577
Mockingbird Florist
5606 E. Mockingbird Lane
214.821.1433
Petals & Stems
13319 Monfort Drive
214.720.0115
Gas Stations
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Motor Street Chevron-B
2606 North Stemmons Freeway
214.634.9274
7-Eleven-C
2607 North Stemmons Freeway
214.819.7050
Arena Mart-D
4340 Harry Hines Boulevard
214.521.8111
B
C
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
D
Page 19
Last Update 4/21/2010
Grocery Stores
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Kroger-B
Distance: 1.4 miles
4142 Cedar Springs
214.599.9859
Whole Foods-C
Distance: 1.5 miles
4100 Lomo Alto Drive
214.520.7993
Albertsons-D
Distance: 2.3 miles
3524 McKinney Avenue
214.528.0356
Wal-Mart Neighborhood Market-E Distance: 2.5 miles
2305 N. Central Expressway
214.953.0165
Target-F
Distance: 2.7 miles
2417 North Haskell Avenue at 75 Central
214.826.0331
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F
B
D
E
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 20
Last Update 4/21/2010
Health Clubs/Fitness
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Dallas Yoga Center
4525 Lemmon Avenue
214.443.9642
Golds Gym
2425 McKinney Avenue
214.306.9000
Pilates Studio at Parkgate
2801 Wycliff Avenue
214.559.9818
Trophy Fitness Club
2812 Vine Street
214.999.2826
Libraries
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Children’s Family Resource Libraries
214.456.7735
Oak Lawn Library
4100 Cedar Springs Road
214.670.1359
Dallas Public Library
1515 Young Street
214.670.1400
Toy Stores
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Toy’s R Us
9500 N. Central Expressway
214.363.3192
Toy’s Unique
5600 West Lovers Lane
214.956.8697
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 21
Last Update 4/21/2010
LODGING
Ronald McDonald House
Ronald McDonald House (214-631-7354) is located at 4707 Bengal Street, Dallas,
TX 75235. Ronald McDonald House is a short-term lodging facility for the families
of out-of-town patients. The cost is $15.00 per day and room availability is based
on a daily waiting list. Your Social Worker will need to put your family on the
waiting list the first time you stay there. After the first stay, families can call the
Ronald McDonald House themselves to be put on the waiting list.
Hotels
Please call to verify medical rate available at the time of your stay.
Under $75.00 (By Distance)
• Best Western
2023 Market Center Boulevard
214.741.9000
• Fairfield Inn & Suites Market Center
2110 Market Center Boulevard
214.760.8800
• Extended Stay Deluxe
2979 Stemmons Freeway
214.630.0154
• Crowne Plaza
7050 Stemmons Freeway
214.630.8500
Under $100 (By Distance)
• Hilton Garden Inn
2325 N. Stemmons Freeway
214.761.7500
• Embassy Suites
2727 Stemmons Freeway
214.630.5332
• Homewood Suite Hotel
2747 Stemmons Freeway
214.819.9700
• Hilton Anatole
2201 N. Stemmons Freeway
214.741.7481
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Medical Rate: $59.99
Distance: 0.9 miles
Medical Rate: $59.00
Distance: 1.0 miles
Medical Rate: $52.00
Distance: 1.1 miles
Medical Rate: $69.00
Distance: 1.8 miles
Medical Rate: $81.00
Distance: 0.5 miles
Medical Rate: $92.00
Distance: 0.6 miles
Medical Rate: $89.00
Distance: 0.7 miles
Medical Rate: $90.00
Distance: 0.9 miles
Page 22
Last Update 4/21/2010
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Doubletree Dallas Market Center
2015 Market Center Boulevard
214.634.8200
Hyatt Summerfield
2914 Harry Hines
214.965.9990
Residence Inn Market Center
6950 N. Stemmons Freeway
214.631.2472
Medical Rate: $85.00
Distance: 1.0 miles
Medical Rate: $85.00-95.00
Distance: 1.8 miles
Medical Rate: $99.00
Distance: 1.8 miles
PLACES OF WORSHIP
Baptist
• First Baptist Church of Dallas
1701 San Jacinto Street
214.969.0111
Catholic
• Holy Trinity
3011 Oak Lawn Avenue
214.526.8555
Christian (Disciples of Christ)
• Central Christian Church
4711 Westside Drive
214-526.7291
Episcopal
• Church of the Incarnation
3966 McKinney Avenue
214.521.5101
Greek Orthodox
• St. John the Baptist Greek Orthodox Church
303 Cullum Drive Euless, TX
817.283.2291
Hinduism
• DFW Hindu Temple
1605 N. Britain Road Irving, TX
972.445.3111
• Jehovah’s Witness
5308 West Mockingbird Lane
214.352.1222
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 23
Last Update 4/21/2010
Jewish
• Congregation Shearith Israel
9401 Douglas Avenue
214.361.6606
Latter Day Saints
• Dallas 1st Ward
9509 Midway Road
214.526.8583
Lutheran
• Christ Lutheran Church
3001 Lovers Lane
214.363.4355
Methodist
• Oak Lawn United Methodist Church
3014 Oak Lawn Avenue
214.521.5197
Muslim
• Muhammad Mosque
2429 Martin Luther King Jr. Boulevard
214.421.4848
Non-Denominational
• Haggerty Chapel (Inside Hospital)
• Reunion Church
2805 Allen Street
214-954-0000
Presbyterian
• Park Cities Presbyterian Church
4124 Oak Lawn Avenue
214.224.2500
Seventh Day Adventist
• Seventh Day Adventist Church of Dallas
4009 North Central Expressway
214.582.1111
Unitarian
• First Unitarian Church
4015 Normandy Avenue
214.528.3990
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 24
Last Update 4/21/2010
RESTAUANTS
Icon Indicates food delivery to Children’s Medical Center
Barbecue
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Big Al’s Smokehouse Barbecue
3317 Inwood Road
214.350.2649
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Dickey’s Barbeque Pit
2525 Wycliff Avenue
214.780.0999
Sonny Bryans Smokehouse BBQ
2202 Inwood Road
214.357.7120
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Breakfast
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Café Brazil
3847 Cedar Springs Road
214.461.8762
Buzzbrews
4334 Lemmon Avenue
214.521.4334
Denny’s
1415 Medical District Drive
214.630.9949
Original Market Diner
4434 Harry Hines Boulevard
214.521.0992
Chinese/Thai
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China City Restaurant
1340 Inwood Road
214.630.9240
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Lovers Eggroll
3501 McKinney Avenue
214.443.1888
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 25
Last Update 4/21/2010
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Rice Bowl Express
5542 Maple Avenue
214.688.9988
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Szechuan Chinese Restaurant
4117 Lemmon Avenue
214.521.6981
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Thai 2 Go
2222 Medical District Drive
214.484.2161
Coffee/Pastries
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Starbucks
Bright Building-First floor by the Skybridge
Brioche Doree
Tower D-Lobby Level
La Crème Coffee & Tea
63333 Denton Dr.
214.352.8090
Urban Dog Café
2720 Oak Lawn Avenue
214.219.5511
Fast Food
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Burger King
3020 W. Mockingbird Lane
972.357.3020
Church’s Chicken
2516 Inwood Road
214.351.5912
Jack in the Box
4402 Maple Avenue
214.521.2560
Wendy’s
5502 Harry Hines Boulevard
214.631.1803
French
•
Creperie Du Chateau
2515 McKinney Avenue
214.292.4664
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 26
Last Update 4/21/2010
•
La Madeline
3906 Lemmon Avenue
214.219.5644
Ice Cream/Yogurt
•
•
•
Braums
3602 Inwood Road
214.528.0979
Talenti Gelato
Tower D-Lobby Level
Paciugo-West Village
3699 McKinney Avenue
214.599.9277
Italian/Pizza
•
Campisis Italian Restaurant
5405 West Lovers Lane
214.350.5295
•
Domino’s Pizza
2480 Denton Drive
214.634.7900
•
Luigi’s Pizza & Pasta
1636 West Mockinbird Lane
214.634.9054
•
Pizza Hut
3439 Oak Lawn
214.522.1414
•
Sal’s Pizza
2525 Wycliff Avenue
214.522.1828
Japanese
•
•
Oishii
2525 Wycliff Avenue
214.599.9448
Sushi on Mckinney
4438 McKinney Avenue, Suite 200
214.556.3978
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 27
Last Update 4/21/2010
Mexican
•
•
•
•
Chuy’s
4544 Mckinney Avenue
214.559.2489
Mia’s Tex-Mex Restaurant
4322 Lemmon Avenue
214.526.1020
Ojeda’s
4617 Maple Avenue
214.528.8383
Uncle Julio’s
4125 Lemmon Avenue
214.520.6620
Sandwiches
•
Subway
5323 Harry Hines Blvd.
214.648.6319
•
Jimmy Johns
2222 Medical District Dr.
214.484.1730
•
Jasons Deli
10220 Technology Blvd. East
214.904.8200
Maple & Motor (Burgers)
4810 Maple Avenue
214.522.4400
•
Southern
•
•
Mama’s Daughter’s Diner
2014 Irving Blvd.
214.742.8846
Black Eyed-Pea
3857 Cedar Spring Rd.
214.521.4580
Steak/Seafood
•
Hoffbrau Steaks
311 North Market Street
214.742.4663
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 28
Last Update 4/21/2010
•
•
•
Texas Land & Cattle
3130 Lemmon Avenue
214.526.4664
S & D Oyster Co.
2701 McKinney Avenue
214.880.0111
Pappadeaux Seafood Kitchen
3520 Oak Lawn Ave.
214.521.4700
SHOPPING/THEATER
Malls
•
•
•
•
•
Highland Park Village
47 Highland Park Village
214.443.9898
Northpark Center
1030 Northpark Center
214.361.6345
The Galleria
13350 Dallas Parkway
972.702.7100
Valley View Center
13331 Preston Road, suite 2040
972.661.2939
Irving Mall
3880 Irving Mall Irving, TX
Distance: 2.6 miles
Distance: 5.5 miles
Distance: 8.3 miles
Distance: 8.5 miles
Distance: 9.4 miles
Theaters
•
•
•
•
The Magnolia
3699 Mckinney Avenue
214.764.9106
Landmark Inwood Theatre
5458 West Lovers Lane
214.352.5085
Angelika Film Center & Café
5321 East Mockingbird Lane
214.826.3300
AMC Theatres-Grand 24
10110 Technology Blvd.
888-262-4386
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Distance: 2.2 miles
Distance: 3.1 miles
Distance: 4.1 miles
Distance: 7.6 miles
Page 29
Last Update 4/21/2010
Western Union Locations
•
•
•
•
•
Kroger
4142 Cedar Springs
214.599.9859
Carnival Food Stores-B
5515 Denton Drive
214.631.0136
B & G Check Cashing-C
3260 Irving Boulevard
214.631.1880
Simon David-D
7117 Inwood Drive
214.352.1781
Cliff Check Cashing-E
2800 W. Northwest Highway
214.357.9953
Distance: 1.2 miles
Hours: 8:00 A.M-8:00 P.M
Open 7 Days a Week
Distance: 1.2 miles
Hours: 9:30 A.M.-9:30 P.M.
Open 7 Days a Week
Distance: 2.5 miles
Hours: 7 A.M.-7 P.M.
Open 7 Days a Week
Distance: 3.2 miles
Hours: 7 A.M.-7 P.M.
Open 7 Days a Week
Distance: 6.6 miles
Open 24 Hours
E
D
B
C
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 30
Last Update 4/21/2010
TRANSPORTATION
Children’s Shuttle
Children’s provides a shuttle that stops at the main hospital, the pavilion, and the
Stemmons building. To contact the shuttle, or for information, call 972.413.5592
Pavilion to Main
Hospital
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
Main Hospital to
Stemmons
7:05 AM
7:35 AM
8:05 AM
8:35 AM
9:35 AM
10:05 AM
10:35 AM
11:05 AM
11:35 AM
12:05 PM
12:35 PM
1:05 PM
1:35 PM
2:35 PM
3:05 PM
3:35 PM
4:05 PM
4:35 PM
5:05 PM
5:35 PM
6:05 PM
6:35 PM
7:05 PM
7:35 PM
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Stemmons to Main
Hospital
7:15 AM
7:45 AM
8:15 AM
8:45 AM
9:45 AM
10:15 AM
10:45 AM
11:15 AM
11:45 AM
12:15 PM
12:45 PM
1:15 PM
1:45 PM
2:45 PM
3:15 PM
3:45 PM
4:15 PM
4:45 PM
5:15 PM
5:45 PM
6:15 PM
6:45 PM
7:15 PM
7:45 PM
Main Hospital to
Pavilion
7:25 AM
7:55 AM
8:25 AM
8:55 AM
9:55 AM
10:25 AM
10:55 AM
11:25 AM
11:55 AM
12:25 PM
12:55 PM
1:25 PM
1:55 PM
2:55 PM
3:25 PM
3:55 PM
4:25 PM
4:55 PM
5:25 PM
5:55 PM
6:25 PM
6:55 PM
7:25 PM
7:55 PM
Page 31
Last Update 4/21/2010
•
Southwestern Medical Center Shuttle
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 32
Last Update 4/21/2010
Public Buses & Rail
•
DART
Routes are subject to change. For complete route information,
contact DART at 214.979.1111 or via the internet at
http://www.dart.org/default.asp
ROUTE 404
SCHEDULE
Medical/Market Center
Commuter Rail Station to
Westmoreland
Departure Times
5:44 A.M.
6:14 A.M.
6:37 A.M.
7:07 A.M.
7:37 A.M.
8:07 A.M.
8:37 A.M.
9:07 A.M.
9:44 A.M.
10:14 A.M.
11:14 A.M.
12:14 P.M.
2:14 P.M.
3:13 P.M.
3:44 P.M.
4:14 P.M.
4:44 P.M.
5:14 P.M.
5:44 P.M.
6:12 P.M.
6:37 P.M.
7:44 P.M.
8:44 P.M.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 33
Last Update 4/21/2010
Route 405
SCHEDULE
Medical/Market Center
Commuter Rail Station to
Westmoreland
Departure Times
4:30 A.M.
5:05 A.M.
6:40 A.M.
6:15 A.M.
6:40 A.M.
6:15 A.M.
6:45 A.M.
7:25 A.M.
8:00 A.M.
8:35 A.M.
9:10 A.M.
9:40 A.M.
10:10 A.M.
10:50 A.M.
11:30 A.M.
12:10 P.M.
12:50 P.M.
1:30 P.M.
2:10 P.M.
2:32 P.M.
3:07 P.M.
3:42 P.M.
4:22 P.M.
4:57 P.M.
5:32 P.M.
6:07 P.M.
6:30 P.M.
7:39 P.M.
8:19 P.M.
8:59 P.M.
9:39 P.M.
10:19 P.M.
10:59 P.M.
11:41 P.M.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 34
Last Update 4/21/2010
•
Trinity Railway Express
•
Southwestern Medical Center Shuttle-Dart Route 822
Eastbound-Weekday
Medical/Market Center
Westbound-Weekday
Medical/Market Center
5:58 A.M.
6:28 A.M.
7:03 A.M.
7:24 A.M.
8:09 A.M.
8:28 A.M.
8:57 A.M.
10:05 A.M.
11:29 A.M.
1:06 P.M.
2:29 P.M.
3:31 P.M.
3:54 P.M.
4:30 P.M.
4:55 P.M.
5:34 P.M.
6:01 P.M.
6:33 P.M.
7:01 P.M.
8:28 P.M.
9:58 P.M.
11:24 P.M.
5:51 A.M.
6:26 A.M.
6:55 A.M.
7:32 A.M.
7:57 A.M.
8:15 A.M.
8:45 A.M.
9:27 A.M.
9:59 A.M.
10:59 A.M.
12:37 P.M.
1:59 P.M.
3:25 P.M.
3:59 P.M.
4:45 P.M.
5:05 P.M.
5:25 P.M.
5:45 P.M.
6:05 P.M.
6:32 P.M.
7:06 P.M.
7:49 P.M.
9:29 P.M.
10:29 P.M.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 35
Last Update 4/21/2010
Car Rental
•
•
•
•
•
•
•
Advantage
800.777.5500
Alamo
800.327.9633
Budget
800.527.0700
Dollar
800.800.4000
Enterprise
800.325.8007
Hertz
800.654.3131
Thrifty
800.367.2277
Taxi/Cab Service
•
•
•
Yellow Cab Company (Can be reserved online)
2515 Irving Boulevard
214.902.7077
Yellow Checker Shuttle
2525 Irving Boulevard
214.841.1900
Freedom Cab Company
2515 Irving Boulevard
214.956.0800
This guide is provided and maintained by the Office of Patient & Family Experience. If you have any questions,
concerns, information updates or would like additional information added, please contact 214.456.9885 or email
[email protected]
*All the Local Service establishments listed were chosen based on their close proximity to the hospital.
Children’s does not endorse these establishments and has received no monetary compensation for
listing them in this guide.
Concierge Guide for Patients and Families
Office of the Patient & Family Experience
Page 36
Last Update 4/21/2010