Print Conn iss 40, color.indd

Vol. 24 • No. 40 • Sept. 28, 2015
Love Carries EOM Marjorie Kanae Through
AT FIRST she wasn’t sure she had made
the right decision to work at Queen’s, but
today, Marjorie “Margie” Kanae has never been so sure she’s in the right place.
Scores of Queen’s ‘ohana are sure—they
showed up in droves in support of Margie being named QMC’s September Employee of the Month.
It’s been almost nine years since Margie first came from Kuakini’s patient financial services department to join ours. She
was comfortable there, and admits to being afraid to take Queen’s offer. And after
taking the plunge, the first three months
made her doubt she had made the right
decision. Queen’s is just so much larger,
with so many different areas to take care
of, and Margie had never dealt with such
levels and complexity of financial information. There’s a saying in Patient Financial
Services that if you can make it there, you
can survive anywhere at Queen’s. Today,
as the department’s Senior Patient Service
Representative, Margie not only survives,
but thrives—to the great benefit of both
patients and Queen’s. If that’s not enough,
Margie also works part time for Concierge
Services taking patient food orders—to
keep out of trouble, she jokes. There she
uses her people skills to convince patients
they need to follow their diet restrictions.
Love is what carries Margie through.
She not only loves a challenge, but loves
the patients and Queen’s. “If you have a
love and passion for what you do,” she
says, “you can do anything—and I love this
organization. When you love what you do,
it shows—everything else comes easy.” It’s
still a tough job. There is so much financial information that must be conveyed to
the patient, all while they may be going
through the toughest challenge of their
lives, like dealing with cancer or recovering
from trauma. Some cases are extremely
complex financially and socially, some patients have no insurance, some are upset
at payment or can’t pay, some don’t want
to leave when they are no longer acute patients. Margie goes the extra mile to financially protect patients, their families, and
Queen’s by finding solutions, whether it’s
getting a patient insured or exhausting all
options to find funding for Queen’s.
Asked the secret to calming people
down, Margie says it’s telling them the
truth. She says she’s not here to sugarcoat anything, but conveys that we are
Coworkers invited the Rev. Al Miles to give a
blessing to honor Margie’s strong faith.
looking out for them. “This is such an
amazing organization,” she says. “I’ve
never heard of any facility that assists
patients the way we do. I respect the
King‘s and Queen’s values—that’s why
I’m so driven.” Margie also works with
Queen’s staff, including social workers,
case managers, and Care Coordination
(Continued on page 3)
Going the Distance for Giving Campaign
Coach Art Ushijima
A LOUD WHISTLE BLEW, signifying that the game
is on. The sportsthemed “Going the
Distance” Queen’s
2015
Employee
Giving Campaign
kicked off at the
Kamehameha Au- Coach Allan Silva
ditorium on the
Queen’s Punchbowl campus last Thursday. Kick-off events will follow at QMC
– West O‘ahu, North Hawai‘i Community
Hospital, and DLS. The campaign will run
from Monday, September 28 through Friday, October 23. The campaign runs in
conjunction with the annual Aloha United
Way pledge drive.
Last year, QH trustees, leadership
employees, and affiliates raised over
$355,000. This year, the goal is $400,000,
but rather than focus on that number,
QHS/QMC President (and campaign
head coach) asked employees to strive
for another goal: 100% participation.
Thought of that way, participation is affordable for everyone, whether a gift is $5,
$1,000, or more. Participation is one way
to help people feel engaged and a part of
the Queen’s mission. Showing high em-
ployee participation also helps Queen’s
to raise money in the community when
others see that staff support their own
organization.
Keeping with the sports theme, Allan
Silva, St. Louis Crusaders Boys Basketball
head coach, gave a rousing pep talk to
department reps. Previously head coach
of Farrington High School’s boys’ varsity
basketball, he led his teams to multiple
O‘ahu Interscholastic Association (OIA)
and Hawai‘i State Championships after
decades of being shut out from victory.
(Continued on page 3.)
50 Years
and Counting
FIFTY YEARS is a long time to be practicing medicine, but for the beloved Shigemi Sugiki, MD, each year with him has
been precious. That’s why the Same Day
Surgery Center staff threw him an anniversary party to celebrate. The venerable
ophthalmologist still practices full time
and operates every Wednesday.
Dr. Sugiki is a graduate of Maui’s Baldwin High School on Maui, QHS President
Art Ushijima’s alma mater. Showing leadership from an early age, he was student
body president, played on the football
team, and was one of 12 Eagle Scouts chosen from across the country to meet President Eisenhower. Back then, Dr. Sugiki
used to work for his scoutmaster, who was
a plumber. The scoutmaster suggested,
“Why don’t you go into medicine?”
At first, Dr. Sugiki thought he might
go into internal medicine, but while he
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was doing ophthalmology research during his senior year in medical school at
Washington University in St. Louis, the
department head—a world famous expert in glaucoma—asked him what he
was going to do, followed by a second
question: “Why don’t you apply here?”
Although he wasn’t number one or two in
his class—the students who usually got a
residency—Dr. Sugiki knew from that moment that he would be in for the asking.
Dr. Sugiki started at Straub, but left to
strike out on his own. “One day, Queen’s
called, and my wife said, ‘you better go,’”
he related. Since then, he’s been a fixture
in the Physicians Office Building. Dr. Sugiki served as Chief of Ophthalmology for 19
years at Queen’s before the department
became a division of the Department of
Surgery. “It’s been a fantastic life,” said Dr.
Sugiki. “I appreciate everyone at Queen’s.
Everybody is helpful and competent, and
Queen’s has always been supportive. I am
what I am because of all of you.”
Giving Campaign
(Continued from page 2.)
When asked how he does it, Allan answers: “Aloha.” For him, ALOHA means:
Akahai (kindness, expressed with tenderness); Lokahi (unity, expressed with
harmony); ‘Olu‘olu (agreeable, expressed
with pleasantness); Ha‘aha‘a (humility,
expressed with modesty), and Ahounui
(patience, expressed with perseverance).
Each year since 2006, a special project or program at Queen’s has been
chosen as the primary beneficiary of the
campaign. This year’s special program
is the Queen’s Head and Neck Institute,
whose nationally recognized reconstructive cancer surgeons are passionate about
not only eradicating tumors, but restoring
people’s lives. Christopher Klem, MD, and
Daniel Alam, MD, often care for patients
with complex and advanced tumors of the
head and neck. Removing head and neck
tumors can have devastating after effects.
Some patients can’t eat or talk, and are extremely disfigured after surgery. During a
presentation, the surgeons showed a slide
of such a patient. “They took the patient’s
cancer out of his jaw,” said Dr. Alam, “but
didn’t put it back together again.” Established at Queen’s one year ago on September 1, the Head and Neck Institute is
changing that. “Preventing death is not the
same as saving life,” Dr. Alam concluded.
The surgeons showed photos of some
of their patients, who look and function
normally after recovering from surgery.
The recovery of a teenage girl whose
palete was reconstructed by the doctors
was heartwarming. Another patient’s tumor was so extensive that half her face
and skull had to be removed, but after
reconstruction with tissue and bone from
other parts of her body by the Queen’s
Head and Neck Institute, you could not
tell that she had any surgery at all.
From sophisticated da Vinci robots to
techniques that join blood vessels thinner
than a human hair, the technologies offered at Queen’s are amazing. However,
head and neck surgeries are the most expensive of all surgeries to perform. Yet, to
the people of Hawai‘i and the Pacific, the
feats that the Queen’s Head and Neck
Institute offer are priceless.
Pledge forms will be distributed to all
employees by their division or department representatives. A Queen’s Intranet
homepage link will also give access to
EOM Margie
Kanae
(Continued from page 1.)
staff, as well as caregivers on
the floors or in the Emergency
Department. Nina Smith, Ops
Manager of Patient Financial
Services, noted that Margie
is “astoundingly gifted in her
skills to engage and connect
with Queen’s staff, patients,
families, and visitors.” She is
called upon daily to help resolve complex cases, and her
resourcefulness is often instrumental in successful discharg- Margie’s big family turned out to celebrate.
es. “[Margie] will make the call no one through our doors with broken bodies,
wants to make and start the discussion dashed spirits, and heavy hearts.”
no one wants to have,” says Nina. “She
Folks in the know say there is no
is always professional and has a knack way to adequately describe what Marfor rallying all involved parties to come to gie gives to patients and to the Queen’s
an agreeable resolution.” Margie is brave ‘ohana unless you spend a day with her.
and courageous, and speaks up when… They know she is one of Queen’s greatest
something is wrong, says Nina. “She is champions and leaders, with a gracious,
the champion for patients who come generous, and humble spirit that soars.
is one of three $30
Consolidated movie gift cards. At the
campaign’s completion, two lucky Ultimate Grand Prize
winners will get either a smart watch
or a travel voucher (each valued at
$450). Contact your
department or division representative
to find out when
Daniel Alam, MD, Stephanie Guy, RN, Jovi Lavaro, MA, Robyn Hara,
your area’s pledge
PSR, Rae Hoopii, Navigator, and Christopher Klem, MD.
forms are due each
all forms, deadlines, and other informa- week so they may be delivered in time
tion. A new feature is online giving via for the drawing. Employees who donate
credit card for Punchbowl employees, $250 or more will be invited to Grillin’ with
which may be rolled out to other entities Gratitude, the annual hot dog celebration
if successful. A weekly drawing will be held in the Na‘ea Courtyard. Employees
held from completed pledge forms that who donate $1,000 or more will be invited
are received by noon each Friday. Week- to the CEO Reception.
Many departments/divisions will also
ly winners can only win once, but their
names will be placed back in the pot for hold fundraisers such as bake sales, book
a grand prize drawing. The week one fairs, or rummage sales to raise money
prize is one of three $75 Sports Authority for the cause. The Print Connection and
gift cards. Week two is one of three $50 email will alert you. Please support this
Chili’s restaurant gift cards. Week three year’s Employee Giving Campaign. The
is one of three $100 gas cards. Week four gift of health is priceless.
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THERE WILL BE a QMC Punchbowl
Blood Drive on Friday, October 16, from
7:00 am – 1:45 pm. The Bloodmobile
will be parked in the Old ER turnaround.
Make an appointment online at bbh.org
or by calling 848-4770. Walk-ins are also
welcome. Please bring a picture ID.
. . . . . . . . . . . . . . . . . . . .
PHISHING AND VISHING are the two
most common forms of social engineering attacks. These attacks attempt to trick
people into disclosing confidential information (user IDs, passwords, credit card
numbers, PHI, social security numbers,
etc.) OR clicking on web links or email
attachments that install malicious code
used to further an attack. Phishing uses
e-mail; vishing is by telephone. Most of
the major breaches that make the headlines start as one of these types of attacks. Queen’s continues to see phishing
attempts directed at employee email accounts. Many purport to be from IT and
ask to confirm email login information.
While the majority of these attempts are
blocked by filters, some still get through.
IT needs your help to detect these attacks
and prevent the compromising of information or credentials. It can be very difficult
to distinguish cleverly designed social engineering attacks from legitimate emails
and telephone calls. Here are some tips:
QBL Champions!
Congratulations to the 2015 Queens Basketball League Champions—Team FTC. Front
row: Ken Johnson, Justen Laupola, Rexy
Domingo, Kevin Torres, Alison Tolentino.
Middle: Imi Richardson, Marlone Nadunza,
Scott Zucker, Rodney Aquino. Back: Marc
Inoue, Mel Baxa. Not pictured: Marc Inouye
and Landon Kurata.
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• Avoid opening attachments or links
in emails from individuals that you do
not know.
• Be alert for misspelling, grammatical errors, etc., which might suggest
the e-mail is coming from an illegitimate source.
• Contact IT personnel to check attachments or links prior to clicking on it.
• Contact IT personnel if you do click
a link or enter data and then become
suspicious after-the-fact.
Alerting IT staff will allow them us take
measures to 1) block the attack, and 2)
remediate any damage. IT can be contacted by email at QHS_IT_Security or
through the Service Desk at 691-4357.
. . . . . . . . . . . . . . . . . . . .
THE MERGER between the Queen’s
Federal Credit Union and Hawai‘i Central Federal Credit Union was approved
by a majority of the members who voted.
More information will be forthcoming, but
for now:
1. Continue business as usual until otherwise notified.
2. Keep your mailing address up to date.
This is the main way for credit union
staff to give you all updates.
3. The Harkness branch will be retained.
4. All employees have been offered jobs
at Hawai‘i Central FCU.
5. Members will have time to change
bank numbers for automatic deposits
and payments.
6. The merger date is scheduled for February 2, 2016.
If you have any questions, please email
[email protected] and put “Merger
Info” in the subject line, or call Edwina at
547-4521, ext. 1132.
. . . . . . . . . . . . . . . . . . . .
QMC IS ACCEPTING BIDS on a 2009
To-yota Matrix. The highest bid wins. The
Matrix has 71,281 miles, needs a water
pump, thermostat, windshield, and work
on front end suspension. Submit your
bid to [email protected] by Friday,
October 2, 2015.
. . . . . . . . . . . . . . . . . . . .
CORRECTION: MD Anderson certified
physician Gordon Nakano, MD, was inadvertently listed under Gynecologic Oncology in last week’s issue. He should
have been under Medical Oncology. We
apologize for the error.
. . . . . . . . . . . . . . . . . . . .
Queen’s – West O‘ahu will host “My Aching Feet,” a free Speaking of Health lecture, on Thursday, October 15, from 6:00
– 7:00 pm in the main lobby. The foot
is an intricate structure containing 26
bones, with 33 joints, 107 ligaments, 19
muscles, and multiple tendons that hold
it together. About 75% of Americans will
experience foot health problems at one
time or another. Join Gregory Morris,
DPM, QMC – West O‘ahu podiatry foot
and ankle specialist as he discusses plantar fasciitis, heel spurs, heel pain, bunions, hammer toes, diabetes foot complications, and how to treat ingrown toenails and fungus. Call 691-7117 or register
online at QueensWestOahu.org.
. . . . . . . . . . . . . . . . . . . .
THE QUEEN’S WOMEN’S Health Center
on the Punchbowl campus has an Employee Discount Fall 2015 Special Offer.
Massage Therapy and Facial prices are
as follows: 50 minute massage or facial,
$59.00; 25 minute massage or facial,
$32.00; 15 minute mini massage, $15.00.
Please call 691-7734 to schedule an appointment. Prices are subject to change.
The Queen’s Print Connection is published by Creative Services. If you have
news or wish to opine, call 691-7532 or
email [email protected]. The news
deadline is Monday prior to publication.
QHS/QMC Pres. . . . . . . .Art Ushijima
Publisher . . . . . . . . . . . . . .Keala Peters
Editor/Writer . . . . . . . . . .Jason Kimura
Assist. Ed./Writer . . . . . Glee Stormont
The Queen’s Health Systems consists of The
Queen’s Medical Center, The Queen’s Medical
Center – West O’ahu, The Queen’s Health Care
Centers, Queen Emma Land Company, Queen’s
Development Corporation, Queen’s Insurance
Exchange, Inc., Molokai General Hospital and
North Hawai‘i Community Hospital, and has
ownership interests in CareResource Hawai‘i,
Hamamatsu/Queen’s PET Imaging Center, and
Diagnostic Laboratory Services, Inc.
www.queens.org
The Queen’s Health Systems is a 501 (c) (3) nonprofit corporation