Transition Checklist

Welcome to Deerwood Bank!
Last year, Deerwood Bank acquired the former American Bank of St. Paul
and merged the Metro branches into Deerwood Bank. The last phase of this
acquisition will take place beginning July 15, 2016 with a software conversion
where we officially transfer your accounts to our products and services.
This guide book will help answer important questions regarding the official
transition of your banking relationship to Deerwood Bank.
Our Focus
The focus of Deerwood Bank remains the same: help our communities grow
and prosper while providing superior service and cutting edge products
to our customers.
With customers as our priority, our goal is to provide you with banking
options that are simple, secure and fun!
Looking Ahead
On behalf of all the staff in our combined organizations, we would like to
welcome you to Deerwood Bank. Whether you are transacting your banking
via online banking, transferring balances via phone or simply visiting any one
of our locations in person, we hope you have a warm, friendly and
positive banking experience.
Sincerely,
John Ohlin
President
Table of Contents
Your Transition Checklist1
Personal Products and Services
6
Business Products and Services11
Statement Cycles14
Terms and Conditions
15
Electronic Banking Instructions for New Users
63
Frequently Asked Questions65
Locations, Hours and Contact Information
Growing Within the Communities We Serve
Deerwood Bank is a privately-owned, community-based, financial institution
that has been a partner in Minnesota’s progress since 1910. We have helped
our communities grow and prosper for over 106 years. This expansion and
growth into the Metro area represents our desire to broaden services and
convenience to our customers throughout Minnesota.
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WHAT TO EXPECT
We understand change can sometimes be a little unsettling. Please be assured that
we have taken every consideration to make sure that many of the changes you
experience will result in a positive benefit to enhance your banking experience.
Conversion will begin at 3:00 pm on Friday, July 15, 2016 and will
be completed by Monday morning, July 18, 2016.
Temporary Office Closures During Conversion
Friday, July 15, 2016 after 3:00 pm AND all day Saturday, July 16th, 2016
Mendota Heights, Inver Grove Heights, Saint Paul and
Apple Valley will be temporarily closed.
Business will resume as usual Monday morning, July 18, 2016.
You can change your PIN by calling any branch and requesting an
EZPIN Reference Number or by making the change at an ATM.
If your card has not arrived by July 13, 2016, contact Deerwood Bank
at 800-291-6597.
You may begin using your Deerwood Bank ATM/Debit Card after
3:00 pm on July 15, 2016.
THURSDAY, JULY 14, 2016
• E-Statements
Save or print your statements before July 14, 2016.
Images of your former American Bank of St. Paul electronic statements
will not be transferred to the new Deerwood Bank system.
• Bill Pay Reminders and Memo Fields
YOUR TRANSITION CHECKLIST
Here’s your Transition Checklist to help you through the conversion. Note
that some of the following items may not apply to you.
Document any reminders you have saved as well as the information
in the memo fields as those will not transfer to the new system.
Your consumer Bill Pay account information will be transferred to the new Deerwood Bank system automatically, but your reminders and memo fields may have to be re-entered.
WEDNESDAY, JULY 13, 2016
• ATM/Debit Cards
1
Your new ATM/Debit Card and PIN mailer should have arrived.
You may activate your new card at any time.
What to Expect
Your Transition Checklist
2
Your Transition Checklist
What to Expect
Your
Transition Checklist
FRIDAY, JULY 15, 2016
• ATM/Debit Cards
• Bank Statements
Your final statement from American Bank of St. Paul will include transactions through 3:00 pm July 15, 2016. Transactions after that
date will appear on your new Deerwood Bank Statement.
If you were receiving paper statements from the former
American Bank of St. Paul, you will receive paper statements,
at no charge, from Deerwood Bank.
If you were receiving electronic statements from the former
American Bank of St. Paul, your Deerwood Bank statements will be
delivered electronically through Deerwood Bank’s Online Banking.
You will continue to receive a monthly email reminder.
Begin using your new Deerwood Bank ATM/Debit Card any time after 3:00 pm Friday, July 15, 2016.
Destroy your former American Bank of St. Paul ATM/Debit Card after 3:00 pm on Friday, July 15, 2016.
If you use your Debit Card for automatic payments from your account
(i.e. gym membership, association fees, etc.), you must provide your
new card number to those businesses.
The standard ATM/Debit card daily limit is $1000 for purchases with $500 of that available for ATM withdrawal. Limits are subject to
available account balances.
Your new ATM/Debit Card will work at any of the following surcharge free ATM Networks: SHAZAM, Cirrus, SHAZAM Privileged
Status and MoneyPass.
• ATM Balances
During the conversion weekend, there may be times your ATM
receipts will not show an updated balance. This will be resolved as
we move your accounts to the new system. ATM receipts will display
your accurate balance again by the end of the day on July 18, 2016.
• Checks, Withdrawal and Deposit Slips
Continue to use your existing supply. When you place your next
check order, we will update the routing number. If you order your
checks from another supplier be sure to update the routing number
to: 091907125. Your current account number/s will remain the same.
• Automatic ACH Transactions
Update the routing number on your automatic payments and
deposits, such as payroll or recurring debits. The Deerwood Bank routing number is 091907125.
• Online and Mobile Banking Disabled
Deerwood Bank Products and Services Guidebook
Access to your former American Bank of St. Paul Online and Mobile Banking will be disabled at 3:00 pm Friday, July 15, 2016.
• Bill Pay Disabled
Access to your former American Bank of St. Paul Bill Pay service will
be disabled at 3:00 pm Friday, July 15, 2016.
SATURDAY, JULY 16, 2016
Mendota Heights, Inver Grove Heights, Saint Paul and Apple Valley
offices will be closed Saturday, July 16, 2016.
MONDAY, JULY 18, 2016
• Online Banking Set Up
Visit www.deerwoodbank.com and click on the green $ symbol under Quick Links. Review the Online Banking instructions located in the Electronic Banking section of this guide.
• Bill Pay Review
Log in to your Online Banking account and verify that your Bill Pay information transferred correctly.
3
Update your reminders and memos if applicable.
Your Transition Checklist
4
Your Transition Checklist
YOUR TRANSITION CHECKLIST
Personal Products and Services
MONDAY, JULY 18, 2016
• Download Mobile Banking App
Review the Mobile Banking instructions located in the Electronic Banking section of this guide.
• Mobile Deposit Available
Mobile Deposit is available within the Mobile Banking App.
You can deposit checks directly from your mobile device.
Use of Mobile Deposit is subject to approval.
• Telephone Banking
Review the Telephone Banking Instructions located in the
Electronic Banking section of this guide.
• Debit Card Fraud Alert App
Review the Debit Card Fraud Alert App Instructions located in the
Electronic Banking section of this guide. This free alert app monitors
your debit card for fraudulent activity and notifies you of any
suspicious transactions. You can even block or unblock your
debit card right from this mobile app!
Personal Checking Accounts
If your former American
Bank of St. Paul Account* was:
Personal Products and Services
Your Transition Checklist
YOUR TRANSITION CHECKLIST
Your new Deerwood Bank
account will be:
AB Employee
MyMoney
Benefit Banking Now
MyMoney
Bronze Checking
MyMoney
Elite Checking
MyMoney
Green Checking
MyMoney
Health Savings Family
Health Savings Account
Health Savings Individual
Health Savings Account
MyMoney
MyMoney
MyMoney+
MyMoney+
Platinum Checking
MyMoney+
Platinum Banking
MyMoney
Senior Gold Checking
YES Club Checking
Silver Checking
MyMoney
Simple Checking
MyMoney
YES Club Checking
YES Club Checking
*Your account name can be located on the first page of your statement.
5
Deerwood Bank Products and Services Guidebook
Personal Products and Services
6
MyMoney
Health Savings Account
• No minimum balance. No annual fee.
• Free Debit Card
• Discounted consumer loan rates with auto pay from a
Deerwood Bank account. Subject to approved credit.
• Earn $5 today by signing up for E-statements. Any bonus amount in
Personal Products and Services
Checking Made Simple
• No minimum balance
• Free Debit Card
• Discounted loan rates with auto pay from a Deerwood Bank
account. Subject to approved credit.
• Earn $5 today by signing up for E-statements. Any bonus amount
excess of $10 may be reported to the IRS as interest.
in excess of $10 may be reported to the IRS as interest.
Personal Savings Accounts
MyMoney +
• Interest paid monthly based on daily balance. A monthly service
charge of $10 will be assessed every statement cycle if the balance in the
account falls below $5,000 any day of the cycle.
• Free Debit Card
• Discounted consumer loan rates with auto pay from a Deerwood Bank account. Subject to approved credit.
• Earn $5 today by signing up for E-statements. Any bonus amount in
excess of $10 may be reported to the IRS as interest.
YES Club Checking
Special benefits to people age 50 or better because we believe you have
earned it!
• Interest paid monthly based on daily balance. A monthly service
charge of $10 will be assessed every statement cycle if the balance in the account falls
below $1,500 any day of the cycle. Note: Senior Gold Checking accounts opened
before October 28, 2015 will not have a minimum balance to maintain.
• Free black and white copies, faxes, cashier’s checks, notary services,
stop payments and domestic wires
• Activities, trips, seminars and AARP Smart Driver classes planned
throughout the year
• Free safe deposit box for first year of rent on the smallest box or
receive a $10 credit for the first year of rent on any other size box.
Availability varies by location.
• Free check images included with statements
• Discounted consumer loan rates with auto pay from a Deerwood
Bank account. Subject to approved credit.
• Earn $5 today by signing up for E-statements. Any bonus amount in
excess of $10 may be reported to the IRS as interest.
If your former American Bank of St.
Paul Account* was:
Your new Deerwood Bank
account will be:
Bronze Employee
MySavings
Bronze Savings
MySavings
Bronze Youth
Buckaroo Savings
Education IRA Money Market Savings
Blue Ribbon IRA
Elite Savings
MySavings
Green Savings
MySavings
Money Market IRA Savings
Blue Ribbon IRA
MyMoneyMarket IRA Savings
Blue Ribbon IRA
MySavings
MySavings
PATS
MyMoney Checking
Platinum Savings
MySavings
Premium Savings
MySavings
Roth Money Market Savings IRA
Blue Ribbon IRA
Senior Gold Savings
MySavings
Silver Savings
MySavings
SIMPLE IRA MM Savings
Blue Ribbon IRA
Simple Savings
MySavings
Traditional IRA Savings
Blue Ribbon IRA
*Your account name can be located on the first page of your statement.
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Deerwood Bank Products and Services Guidebook
Personal Products and Services
8
Home Loans
Saving Made Simple
• Interest paid quarterly based on daily balance.
A monthly service
charge of $4 will be imposed every statement cycle if the balance in the account falls below $50.00 any day of the cycle.
• Free ATM Card
• Whether you’re buying or building a home, looking to lower your
current rate or payment, or are interested in a line of credit, we can help! Qualifying conventional mortgages can stay with Deerwood
Bank with local servicing. Underwriting is local which results
in fast and easy loan approvals.
Consumer Loans
MySavings +
Saving More, Made Simple
• Interest paid quarterly based on daily balance. A monthly service
charge of $4 will be assessed every statement cycle if the balance
falls below $20,000 any day of the cycle.
• Free ATM Card
Other Services
Buckaroo Savings
For the Kiddos
• Interest paid quarterly based on daily balance. Just keep a $10
minimum balance to avoid a service charge of $2 per statement cycle.
• Purchasing or refinancing a car? Looking to buy a recreational
vehicle? Need a personal loan or want to build your credit with
a savings or CD secured loan? We can help!
• Credit Cards
• Gift and Reloadable Cards
• Notary Service
• Telephone Banking
• Safe Deposit Boxes
• Prize options at account opening include a stuffed Buckaroo, Tackle
Bank to help children save or $5 deposit into their account
• At age 17, account converts to a MySavings
Blue Ribbon IRA
• Although we do not currently offer this product, it was the best fit
and most closely matched your current account
• Interest compounded quarterly
• The terms of your current IRA Savings will not change
IRA Certificate of Deposits
• Interest compounded quarterly
• The terms of your existing Certificates of Deposits will remain
unchanged until maturity
Certificate of Deposits
9
• Interest compounded quarterly
• The terms of your existing Certificates of Deposits will remain
unchanged until maturity
Deerwood Bank Products and Services Guidebook
Personal Products and Services
10
Personal products and services
MySavings
Business Checking Accounts
If your former American
Bank of St. Paul Account was:
Your new Deerwood Bank
account will be:
Business Checking +
• Interest paid monthly based on daily balance. A monthly service charge • Free Debit Card
• Earn $5 today by signing up for E-statements. Any bonus amount in of $10 will be assessed every statement cycle if the balance falls below $5,000 any
day of the cycle.
Business
Business Checking
Commercial
Business Checking
Free Non-Profit Checking
Business Checking
Free Non-Profit Checking with Interest
Business Checking
Free Small Business Checking
Business Checking
Free Small Business Checking with Interest
Business Checking
IOLTA
Business Checking +
Non-Profit Plus Interest
Business Checking
Business Money Market
Business Savings
Non-Profit Plus Non-Interest
Business Checking
Business Money Market Savings
Business Savings
Public Funds Checking Interest
Public Funds Checking +
Business Non-Profit Savings
Business Savings
Public Funds Checking No Interest
Public Funds Checking
Business Premium Savings
Business Savings
Respondent Banks
Business Checking
Business Savings
Business Savings
RETA
Business Checking +
Public Funds Savings
Public Funds Savings
Small Business Plus
Business Checking
excess of $10 may be reported to the IRS as interest.
Business Savings Accounts
If your former American
Bank of St. Paul Account was:
Your new Deerwood Bank
account will be:
(Required balance is waived)
(Required balance is waived)
Business Savings
Business Checking
Free. Easy. Simple
• No costly analysis charges
• No minimum balance
• Free check images included with statements
• Free Debit Card
• Earn $5 today by signing up for E-statements. Any bonus amount in 11
excess of $10 may be reported to the IRS as interest.
Deerwood Bank Products and Services Guidebook
Saving Made Simple
• Interest paid quarterly based on daily balance.
A monthly service charge of $4 will be assessed every statement cycle if the balance falls below $50.00 any day of the cycle.
• Free ATM Card
Business Savings +
Saving More, Made Simple
• Interest paid quarterly based on daily balance.
A monthly service charge of $4 will be assessed every statement cycle if the balance falls below $20,000 any day of the cycle.
• Free ATM Card
Business Products and Services
12
Business Products and Services
Business Products and Services
Statement Cycles
Cash Management Services
• Online Banking Cash Management Access
• Mobile Banking
• Mobile Deposit. Subject to approval.
• Business Credit Cards
• Credit Card Processing
• Remote Deposit
• ACH Service
• Prepaid Payroll Cards
• Lock Box Service
• Positive Pay
• Night Depository Access
• Wire Transfers
• Gift Cards
• Safe Deposit Boxes
Business Lending
Making it Happen
We understand the financial needs of small and large businesses. Our team of
experienced bankers provide outstanding customer service, including local
decision making on business loans and lines of credit. Let us customize a loan
package to meet your specific needs.
13
Deerwood Bank Products and Services Guidebook
If your former American Bank of
St. Paul Statement Cycle was:
Your Deerwood Bank Statement
Cycle will be:
1st of the Month
1st Friday of the Month
5th of the Month
1st Friday of the Month
8th of the Month
2nd Monday of the Month
11th of the Month
2nd Monday of the Month
14th of the Month
2nd Monday of the Month
17th of the Month
2nd Monday of the Month
20th of the Month
3rd Friday of the Month
22nd of the Month
3rd Friday of the Month
23rd of the Month
4th Monday of the Month
25th of the Month
4th Monday of the Month
26th of the Month
4th Wednesday of the Month
28th of the Month
4th Wednesday of the Month
29th of the Month
End of the Month
30th of the Month
End of the Month
Statement Cycles
14
Statement Cycles
Running your Business, Made Simple
E-Statements
Online Banking
View balances, history, check images, statements and transfer funds. Track account
activity with the Financial Management tool, customize your account by
creating alerts and reminders.
1. Log in to www.deerwoodbank.com and click on the green $ symbol, Access Your Account
2. Select the red Setup Your Info button. Follow the prompts to proceed.
3. Enter your User ID (Your Social Security Number or Tax ID Number without dashes or spaces)
4. Enter your Password (Last four digits of the number you used above)
5. Follow the prompts to complete your security questions
Bill Pay
Schedule one time or recurring payments. Note: If you actively used Bill Pay before, your
information should have already transferred correctly.
1. Log in to www.deerwoodbank.com and select Bill Pay
2. Click on Account Sign-up. Follow the prompts to proceed.
3. Once processed, add the bills for one time or recurring payments
Mobile Banking and Mobile Deposit
Access your accounts from your smartphone or tablet. Check your balances, transfer funds,
pay bills, search for nearest ATM, even deposit checks * through our free Mobile Deposit.
*Subject to approval.
Earn $5 into your checking account by signing up for E-statements if you don’t
have them already!
1. Go to www.deerwoodbank.com and click on Sign Up for E-Statements
under Quick Links
2. Review and Accept the disclosure
3. Enter your information in the required fields
4. Enter the text contained within the PDF, then click Submit
Text Telephone Banking
Visit our website under Personal Solutions. Click on Mobile and Text Banking for
information on how to sign up!
Telephone Banking First Time Users
1. Dial 888-285-4733 to register
2. Enter your User ID (This is your Social Security Number or Tax ID Number)
3. Enter your PIN Code (This is the last four digits of the number you used above)
4. Follow the voice prompts to complete registration
5. Once registered, directly dial 888-285-4733 and follow the voice prompts to check your balances, transfer funds and review your transaction and loan information
1. You must first sign into Online Banking (see above) through our full website.
2. Search and download our free Deerwood Bank app on your mobile device.
3. Log in using the User ID and Password that you established with your Online Banking account.
Debit Card Fraud Alert App
Free Alert app that monitors your debit card for fraudulent activity and notifies you of any
suspicious transactions. You can even block and unblock your debit card right
from this mobile app!
63
1. Search and download our free Shazam Bolt$ app on your mobile device
2. Selected new Mobile Card User and follow the prompts for registration
3. Select Card Alert Settings to activate your customized alerts
4. You will begin to receive email notifications anytime we detect a match to the alert settings you establish.
Deerwood Bank Products and Services Guidebook
Electronic Banking Instructions
64
Electronic Banking Instructions
Electronic Banking Instructions for New Users
Locations, Hours and Contact Information
FAQ’s
Metro Toll Free
877-382-2265
Will any of my current services be unavailable during the conversion weekend?
We have worked to minimize the impact of services affected during the conversion. Your new
Deerwood Bank ATM/Debit Card and current supply of checks will work. Online Banking,
Mobile Banking, Mobile Deposit, Telephone Banking and a small number of other systems
will be unavailable after 3:00pm Friday, July 15, 2016 through 8:00am Monday, July 18th, 2016.
Branch
Phone
Frequently Asked Questions
Will my account number stay the same?
Yes, your account number will remain the same on all of your accounts.
Greater Minnesota Toll Free
800-291-6597
Address
21236 Archibald Rd
PO Box 520
Deerwood MN 56444
Deerwood
218-534-3111
Garrison
320-692-4336
Baxter
218-825-8946
Bemidji
218-759-6919
Contact the companies originating the direct deposit to your account and notify them that
Deerwood Bank’s routing number is 091907125.
Blackduck
218-835-1234
16 Summit Ave W
PO Box 429
Blackduck MN 56630
What about ACH transfers going out of my account?
Northome
218-897-5285
Will my routing number change?
Yes, your routing number will change to 091907125 on Monday, July 18th, 2016. However,
items with the former American Bank of St. Paul routing number will continue to be routed
and processed for some time. Review the Automatic ACH Transactions section of your
Transition Checklist for further direction.
Can I continue to use the checks, withdrawal and deposit slips that I already have?
Yes, continue to use your existing supply. When you place your next check order, we will
update the routing number. If you order your checks from another supplier, be sure to
update the routing number to: 091907125.
What about my direct deposits coming into my account?
You will need to contact the companies originating withdrawals from your account and
notify them that Deerwood Bank’s routing number is 091907125.
Will anything change with my Safe Deposit Box?
Grand Rapids 218-327-4833
The terms and location of your safe deposit box will remain the same.
Will anything change with my Loans and Payments?
Brainerd
218-828-2111
Mendota
Heights
651-634-6418
Terms and conditions of your current loan(s) will remain the same. Methods of payments,
including automatic payments, will not change.
What will happen with my former American Bank of St. Paul Credit Card?
Your Elan issued credit card is still active but is no longer issued through or tied to Deerwood
Bank. As your card reaches expiration, we encourage you to contact us directly to find out about
our competitive low rates and rewards card options.
Saint Paul
Will my QuikCredit Line of Credit on my checking account continue
to operate the same?
Will branch hours remain the same?
Yes, we will honor the terms and conditions and payments will remain the same.
Branch hours will remain the same as they currently are. As always, we strive to meet the needs of
our customers and will constantly be reevaluating.
65
Deerwood Bank Products and Services Guidebook
9451 Madison St
PO Box 366
Garrison MN 56450
14986 Lynwood Dr
PO Box 2905
Baxter MN 56425
Lobby
MonThurs
Drive Up
MonThurs
Lobby Drive Up
Friday
Friday
Lobby Drive Up
Sat.
Sat.
8:30a-5p
8:30a-5p
8:30a-5p
8:30a-5p
8:30a-5p
8:30a-5p 8:30a-5:30p 8:30a-Noon* 8:30a-Noon*
8:30a-5p
7:30a-6p 8:30a-5:30p 7:30a-6p
8:30a-Noon 8:30a-Noon
8:30a-Noon 8:30a-Noon
1350 Paul Bunyan Dr NW
8:30a-5p
PO Box 1278
Bemidji MN 56619
8a-5:30p
8:30a-Noon 8:30a-Noon
7:30a-6p
8:30a-5p
7:30a-6p
8:30a-4:30p
8a-5p
8:30a-5p
8a-5:30p
9a-Noon
9a-Noon
12080 Main St
PO Box 6
Northome MN 56661
8:30a-4:30p
8a-5p
8:30a-5p
8a-5:30p
Closed
9a-Noon
2950 US Highway 169
PO Box 429
Grand Rapids MN 55744
8:30a-5p
8a-5p**
8:30a-5p
8a-6p
Closed
9a-Noon
611 Washington St NE
PO Box 527
Brainerd MN 56401
8:30a-5p
7:30a-6p 8:30a-5:30p 7:30a-6p
1060 Dakota Drive
Mendota Heights MN
55120
8:30a-Noon 8:30a-Noon
9a-4p
7:30a-5:30p
9a-5p
7:30a-5:30p
Closed
9a-Noon
651-643-8442
2310 Seventh Street W
PO Box 64206
Saint Paul MN 55116
9a-5p
7:30a-5:30p
9a-5p
7:30a-5:30p
Closed
9a-Noon
Inver Grove
Heights
651-634-6285
7055 Cahill Avenue
Inver Grove Heights MN
55076
9a-4p
8a-5p
9a-5p
8a-5p
Closed
9a-Noon
Apple Valley
651-634-6225
14295 Cedar Avenue
Apple Valley MN 55124
9a-5p
7:30a-5:30p
9a-5p
7:30a-5:30p
Closed
9a-Noon
Telephone Banking 888-285-4733
* Garrison is only open Saturdays in the Summer from the 1st Saturday in May to Labor Day
**Grand Rapids Drive Up is open until 6pm on Mondays
Locations, Hours and Contact Information
66
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PO BOX 2905
BAXTER, MN 56425