MX-0404-STD-RS232

Transcription

MX-0404-STD-RS232

MX-0404-STD-RS232
4 Input x 4 Output Full HD Matrix with RS232 control
WyreStorm HDMI Switching Solutions
Instruction Manual
Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.
Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
1
1
Introduction
2
Features
3
Safety Precautions
4
Package Contents
5
Specification
2. Features
6 Panel Descriptions
i. Front
MX0404-QI
ii. Rear
and easy installation – set up in seconds straight out of
7 • Quick
Connection
the box.
8 Operation
• Simplified ports - Input: HDMI – Output: integrated RJ45
i. Front Panel Control
connectors for a single Cat5e/6/7 UTP cable to each display
ii. Local IR Remote Control
point for ease of installation.
iii. Local IR Extender Control
9
• Conforms to IEEE-568B standards
RS232 Control
i. Understanding RS232 Connection & Signals
• Each
Output
can be
fed to multiple displays (cascaded).
ii. COM
CTLport
Control
Interface
iii. RS232
• Enables
upCommands
to 4 HDMI video/audio devices to be independently
• Each HDMI port also supports DVI signals.
switched through up to 4 HDMI displays or projectors for
EDID Setting digital distribution.
10 uncompressed
11• Each
output
able to show any connected source simultaneously
Typical
Application
regardless of whether the input carries HDCP encryption.
12 Troubleshooting
• Refined for Custom Install and Home Theatre Installations.
13 Source-Sink Auto Fit Function
• Reads and copies EDID from connected devices with additional
configuration through customisable DIP switch settings if
14 EDID
Maintenance
necessary.
15 Provided Service
• 2k resolution supported.
16• Fully
3DService
compatible – Frame sequential 3D (Blu-ray) and
Mail In
interlaced stereoscopic 3D (satellite broadcasts etc.)
17 Warranty
• Supports all high definition resolutions up to and including
i. Warranty
Limits video
and Exclusions
1080p
and standard
formats.
Installation
• RS232
port.Notes
• Choose from 6 switching modes – infrared remote control, front
panel buttons, local IR, IR call-back, LAN and RS232.
1.
Introduction
• Simple switching remote control included, which can also be
learned into a universal remote handset to allow the control of
multiple devices from one handset.
• Fully compatible for integration with market leading control systems.
The WyreStorm MX-0404-STD-RS232 Matrix provides cost
• 4 x IR
3.5mm
mini-jack
ports of
formultiple
each output
link IR from
effective
and
reliable
distribution
HDMItosources
controlHDMI
system
to control
display
to multiple
display
devices
for the switching of
uncompressed Full HD video and audio over short distances.
• Additional infrared extension port for longer IR connections
• HDMI
v.1.3 of HDCP and EDID management enables
Refined
handling
up •toSupports
4 HDMI inputs
to be independently
and simultaneously
24Bit Colour
depth
switched in multiple locations to up to 4 display outputs.
• Signalling rate of 6.75 Gbps
HDMI
outputs
cancomplete
also be with
connected
AVR with
or WyreStorm
• Pack
comes
1 x 4x4toMatrix
19” rack
brackets, 4 x 40m IR receivers with mounting brackets, IR
receivers, emitters and a Matrix remote control handset.
2
extender products for increased device integration and
potential system expansion.
With control via matrix front panel, discrete IR and RS232
supporting market leading control systems, the MX-0404STD-RS232 is ideal for both residential and small commercial
projects where simple and affordable, yet stable HDMI
switching is required.
2.
Features
• Protection against ESD (electrostatic discharge) included within
the unit to further stabilise transmission.
• LED indications for clear power and video signal selection.
• Easy to use: install in seconds, no need for setting.
• 5vAllows
mains supply
but receivers
may be
powered
the
•
up to included
four HDMI
audio/video
devices
to through
be
USB
port
of
the
display
using
Wyrestorm
USB
to
5v
power
adaptor)
independently switched to four HDMI-A Outputs
simultaneously for connection to monitors, displays,
HDTVs, or digital projectors.
• Outputs can show the same or different sources at the
USB to 5V Cable
same time regardless of source HDCP.
Number
• Part
Supports
highCAB-USB-5V
definition resolutions 1080p, 1080i, 720p
and standard video formats.
•
Each
port supports
HDMI
or DVI transmission.
signals.
• Fully
cascadable
to further
lengthen
• Additional infrared receiver extension at rear of unit to
*NOTE: ideal conditions denote cable run is within
connect IR emitter if matrix is out of remote handset line
specified distance range of product, no electrical
of sight (such as in a rack or cupboard)
interference, the use of straight cable runs with no bends
• Switching modes via panel buttons, local IR and RS232.
or kinks and no patch panels or wall outlets used. Please
• HDCP compliant with constant HDCP feed.
be advised that the presence of any of these factors in
• HDMI 1.3 version.
your installation may compromise bandwidth and signal
• Full 3D support – Frame packing/sequential (Blu-Ray) and
strength. For longer transmission distances, RS232 control
Stereoscopic (Cable/satellite broadcasts)
and Ethernet pass-through, please see our full HDBaseT
or HDBT Lite range of matrices, transmitters, receivers and
extender sets.
3.
Safety Precautions
WyreStorm reserves the right to make changes in the
hardware, packaging and any accompanying documentation
without prior written notice
3.
Safety Precautions
WARNING
WARNING
reduce
theofrisk
fire, electric
To To
reduce
the risk
fire,ofelectric
shock shock
or or
product
damage:
product
damage:
1. DoDo
expose
apparatus
to rain,
moisture, sprays,
1.
notnot
expose
thisthis
apparatus
to rain,
moisture,
drips
or
splashes
and
ensure
that
no
objects
containing
sprays, drips or splashes and ensure that no
liquids
are
placed
on
the
apparatus,
including
cups,
objects containing liquids are placed on the
glasses and vases.
apparatus, including cups, glasses and vases.
2. Do not place this unit in a confined space such as
cabinets
or bookshelves.
2. Doenclosed
not placeshelving,
this unit in
a confined
space such asEnsure the
unit
is
adequately
ventilated.
enclosed shelving, cabinets or bookshelves.
the unit
is risk
adequately
ventilated.
3. Ensure
To prevent
the
of electric
shock or fire hazard due to
overheating, do not cover the unit or obstruct ventilation
3. Toopenings
prevent the
riskmaterial,
of electric
shock or fire
hazard or
with
newspaper,
cardboard
anything
that maydo
restrict
airflow
due
to overheating,
not cover
theinto
unit the
or unit.
openings
4. obstruct
Do notventilation
install near
externalwith
heatmaterial,
sources such as
newspaper,
cardboard
or
anything
maydevice
restrict
radiators, heat registers, boilersthat
or any
that
airflow
into the
unit.
produces
heat
such as amplifiers or computers and do
not place near sources of naked flame.
5. 866
Unplug
supply
Support:on
[email protected]
US: +1
677apparatus
0053 EU:from
+44power
(0) 1793
230during
343 lightening
AdditionalTechnical
features included
the RX-1UTP-IR-40
storms or when unused for long periods of time.
• Transmits one-way signal together with the HDMI signal over a
6. Protect the power cable from being walked on, pinched
single Cat5e/6/7 cable.
FEATURES AND SAFETY PRECAUTIONS
CONTENTS, INTRODUCTION, FEATURES, AND SAFETY PRECAUTIONS
Contents
5. Unplug apparatus from power supply during
lightening storms or when unused for long periods
of time.
6. Protect the power cable from being walked on,
pinched or restricted in any way, especially at plug
connections.
4.
•
•
•
•
•
Package Contents
WyreStorm MX-0404-STD-RS232 matrix unit
12VDC Power supply
1x Remote handset (Battery type: CR2025 3V)
1x IR RX extension cable
Operating instructions MX-0404-STD-RS232 (digital copy
available online)
7. Only use attachments/accessories specified by the
manufacturer.
8. Units contain non-servicable parts - Refer all
servicing to qualified service personnel.
5.
Specification
Dimensions (WxHxD): Weight (Kg): Operating Temperature Range: Operating Humidity Range: Video Amplifier Bandwidth: Input Video Signal: Input DDC Signal: Maximum Single Link Range: Transmission distance: Video Format Supported:
Output Video:
Audio Format Supported: Power Supply: Power Consumption: BTU Rating (British Thermal Unit): Rack Space Required: 440mm/17.3" x 42mm/1.7" x 202mm/7.9"
2.0 Kg / 4.4lbs
-5 to +35°C (-41 to +95 °F)
5 to 90 % RH (no condensation)
6.75Gbps
0.5-1.0 volts p-p
5 volts p-p (TTL)
1080p 24bit colour depth
1080p signal up to 15m/ 49ft HDMI*
VESA: 640x480, 800x600,1024x768, 1280x1024, 1600x1200, 1920x1200 DTV/HDTV 480i/576i/480p/576p/720p/ 1080i/1080p
HDMI v1.2, v1.3
DTS-HD Master Audio, Dolby True HD,
multi-channel 5.1, 7.1, stereo
12VDC - from mains
22Watts (max.)
75.02
1U
* The performance of this product depends on the quality of HDMI cables used and
transmitted within range. Please ensure good quality cables are used that do not exceed
15m/49ft to devices without first considering the addition of Cat5e/6 extender product.
3
SPECIFICATION & PACKAGE CONTENTS
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as amplifiers or computers and
do not place near sources of naked flame.
Panel Description - Front
2
Selection
1
2
Input
3
4
Selection
1
2
Input
Selection
1
2
3
4
3
4
Input
3
4
Selection
1
2
1 1.
Input/Output selection indicator – HDMI ports 1 to 4
2 2.
IR window
3 3.
Key lock button
4 4.
Output Locking status – Lit when output selection is locked
5 5.
Power switch
6ii.
3
4
IR
Key Lock
Output 4
Input
Output 3
1
Output 1
HDMI SERIES
Output 2
PANEL DESCRIPTION & CONNECTION
6i.
5
Locking
status
Power
Panel Description - Rear
1
!
2
4
3
6
5
7
1 2 3
ON
RS232
DC/5V
IR EXT
Output 1
Output 2
Input 1
Input 2
Input 3
Input 4
1.
1 RS232 port
5.
5 HDMI Inputs 1 - 4
2.
2 DCV12 mains power supply input
6.
6 HDMI Outputs 3 and 4
3.
3 IR extension
7.
7 DIP switch for EDID setting
Output 3
Output 4
4.
4 HDMI Outputs 1 and 2
NOTE RS232 port is for matrix control and can be connected to laptop or third party control system. WyreStorm
supports all leading control systems with dedicated control protocols available on product page at www.wyrestorm.
com
7.
Connection
1. Connect HDMI input sources (such as DVD, Blu-Ray,
Cable/Satellite, computer, games console etc.) to the MX0404-STD-RS232 using good quality and well-maintained
HDMI cables.
NOTE Consult your WyreStorm Extender manual for
connection and operation.
2. Connect HDMI outputs ( such as LED, LCD, Plasma
display, digital HD projector) to the MX-0404-STD-RS232.
5. Connect the 12v power supply provided to the MX-0404STD-RS232 and power on all display devices.
3. If connecting an AVR or extending the transmission over
Cat5e, connect an HDMI cable from your chosen Output
port to your AVR or a WyreStorm UTP Transmitter balun.
6. An extra infrared receiver extension, port and RS232 port
are supplied for remote control (see below).
4
4. Power on all sources to be viewed.
Operation
i. Front Panel Control
The MX-0404-STD-RS232 has front panel control for
switching inputs to the various outputs. There are four groups
of LEDs for each output port, each representing a connected
input. The LED lit in each input position denotes the input
source selected by the output port.
For input/output selection via matrix front panel, simply press
the Selection button of the chosen output to scroll numerically
through the connected sources, with a lit LED indicating the
input selected.
ii. Local IR Remote Control
Input/output switching via local IR remote control handset can
be achieved by using the arrow buttons for each
Output to scroll numerically forwards and backwards through the connected sources.
If controlling the MX-0404-STD-RS232 through the 1/8” (3.5
mm) input jack on the rear panel, connect the IR cable directly
to the matrix rear IR Ext socket and the IR RX emitter itself in
clear view of the remote handset controlling.
After the unit is powered on, press and hold the “Lock” and
“Input 2” buttons for 3 seconds until LED’s flash to enable
remote IR)
Alternatively, sources can also be selected directly for
each output by pressing numbers 1-4 on the handset
corresponding to the HDMI input port the source is connected
to.
Toggle to select the specific input
Toggle input backward
Toggle input forward
Output port number
9.
RS232 Remote Control
Should third party control be required, please see below for
control system configuration. The RS232 connection on the
matrix is male DB9 Users can use a USB to RS232 cable or a
direct male to female serial cable.
RXD Receive serial data from PC
TXD Transmit serial data to PC
Com Port Setting
Female connector - 9 holes
iii. Local IR Extender Control
Users can use the included IR RX cable to reposition or
extend the IR signal receiving area of the matrix should the IR
window on the front of the matrix be obstructed by location
(such as positioned in a rack or cupboard).
Male connector - 9 holes
5
OPERATION & RS232 REMOTE CONTROL
8.
i. Understanding RS232 Connection & Signals
RS232 REMOTE CONTROL
RS232C, EIA RS232, or simply RS232, refers to the same standard defined by the Electronic Industries Association in
1969 for serial communication.
DTE and DCE
DTE stands for Data Terminal Equipment. A computer or control system is DTE and connects to Data Communication
Equipment, or DCE such as an AMP, matrix or modem.
DTE equipment typically feature a Male Connector, while DCE contain a Female Connector, although that is not always
true - a simple way to confirm is to measure Pin 3 and Pin 5 of a DB-9 Connector with a Volt Meter, if a voltage of -3V
to -15V is achieved, the device is DTE. If the voltage is on Pin 2, then the device is DCE.
Note: The result for a DB-25 Connector is reversed (Please refer to DB-9 to DB-25 conversion table)
DB-9 to DB-25 Conversion
RS232 Pin outs (DB-9)
1 2 3 4 5
6 7 8 9
A male DB-9 connector viewed from the front.
Reverse or back view of male connector for
Female Connector.
DB-9
DB-25
1
2
3
4
5
6
7
8
9
8
3
2
20
7
6
4
5
22 DTE Pin Assignment (DB-9)
1
2
3
4
5
6
7
8
9
DCD
RxD
TxD
DTR
GND
DSR
RTS
CTS
RI
Data Carrier Detect
Receive Data
Transmit Data
Data Terminal Ready
Ground (Signal)
Data Set Ready
Request to Send
Clear to Send
Ring Indicator
Function
DCD
RxD
TxD
DTR
GND
DSR
RTS
CTS
RI
Data Carrier Detect
Receive Data
Transmit Data
Data Terminal Ready
Ground (Signal)
Data Set Ready
Request to Send
Clear to Send
Ring Indicator
DCE Pin Assignment (DB-9)
1
2
3
4
5
6
7
8
9
DCD
TxD
RxD
DSR
GND
DTR
CTS
RTS
RI
Data Carrier Detect
Transmit Data
Receive Data
Data Set Ready
Ground (Signal)
Data Terminal Ready
Clear to Send
Request to Send
Ring Indicator
RS232 Connections
A straight-through cable should be used to connect a DTE (e.g. computer) to a DCE (e.g. AMP, matrix or modem), with
all signals from one side connected to the corresponding signals on the other side in a one-to-one basis.
A crossover (null-modem) cable can be used to connect two DTE directly, without a modem in between to cross
transmit and receive data signals between the two sides. There are numerous variations on how control signals are
wired:
6
Mark (1)
space (0)
LSB
start
Crossover (Null-Modern) (DB-9
(DTE) (DCE)
1
DCD ------- DCD 1
2
RxD ------- TxD
3
3
TxD
------- RxD 2
4
DTR ------- DSR 6
5
GND ------- GND 5
6
DSR ------- DTR 4
7
RTS ------- CTS 8
8
CTS ------- RTS 7
9
RI
RI
9
MSB
0 1 2 3 4 5 6 7
stop
RS232 REMOTE CONTROL
1
2
3
4
5
6
7
8
9
Straight-through (DB-9
(DTE) (DCE)
DCD ------- DCD 1
RxD ------- TxD
2
TxD
------- RxD 3
DTR ------- DSR 4
GND ------- GND 5
DSR ------- DTR 6
RTS ------- CTS 7
CTS ------- RTS 8
RI
------- RI
9
-12v
+12v
RS232 Logic Waveform (8N1)
The graphic above illustrates a typical RS232 logic waveform (Data format: 1 Start bit, 8 Data bits, No Parity, 1 Stop
bit). The data transmission starts with a Start bit, followed by the data bits (LSB sent first and MSB sent last), and ends
with a “Stop” bit.
The voltage of Logic “1” (Mark) is between -3VDC to -15VDC, while the Logic “0” (Space) is between +3VDC to
+15VDC.
RS232 connects the Ground of 2 different devices together, which is the so-called “Unbalanced” connection. An
unbalanced connection is more susceptible to noise, and has a distance limitation of 15m/49ft.
ii. COM CTL Control Interface
After fully connecting all inputs and outputs to the matrix and installing the software, on opening the program the
control window will display information from the matrix, such as messages received from the switch such as input/
output details, firmware version and control commands/HEX codes that allow the system to be controlled remotely, as
well as buttons used to navigate the screen.
7
RS232 REMOTE CONTROL & COM CTL CONTROL INTERFACE
1. Receive Message Window – displays messages received from the matrix, such as input/output settings and command
selections.
2. You view the current condition of all input/output ports by pressing the STATUS button.
3. Pressing CLEAR will delete the previous message received in the window.
4. Send Message Window – to input your serial commands for the matrix such as instructions for outputs or to enter update
mode.
5. Click the SEND button to deliver the message to the Matrix.
NOTE To see the firmware version currently used in the system – power off and repower while the matrix is connected
to COM CTL. The firmware version and creation date will be displayed together with the normal output state of the
matrix.
6. Com Connect State - Shows if the matrix is connected or disconnected to the Com Port and communication is enabled.
Selection between ports is available by pressing the Com Port Select button 07.
7. When connected, the only option will be to Disconnect and vice versa.
8. Press 08 to connect/disconnect the matrix from the software control.
Connect for matrix communication enabled.
Disconnected for matrix communication disabled.
9. Com Select
10. Connect/Disconnect
Click the Com Select dropdown to see all Com ports available. Select your chosen Com port number and press the CONNECT
button. You will notice the button change to show ‘disconnect’ and CONNECT STATE change to green for ‘connected’. Pressing the
button again will disconnect the Com port and the CONNECT state will show red.
11. Input/Output switch - Switches connected inputs per output.
Operation as with remote control handset – select the chosen input to be displayed on each output by either clicking the left/right
arrow buttons to scroll through inputs numerically, or pressing the input number 1-4.
8
The command format is as follows: cir + ‘_’ + code + ‘enter’ “cir” is the keyword, ‘_’ is Space, “Code” is the Control code , ‘enter’ is
enter .
For example:
“cir 41enter”(hex: 63 69 72 20 34 31 0D 0A).
When the mx0404-3XX receives this command, it will change output 1
source to the next input port.
“cir 09 enter”(hex: 63 69 72 20 30 39 0D 0A)
To select source 1 on output 1.
For HEX codes – see downloads section of MX-0404-STD-RS232
product page at www.wyrestorm.com
10.
EDID Setting
Distribution of HD signals through the matrix requires mutual
communication or ‘handshake’ between source and display. If
there is any disparity between the two, successful transmission
becomes problematic.
This matrix comes equipped with an EDID DIP switch for manual
adjustment of matrix settings to encourage communication
between INPUT and OUTPUT devices. If installation compatibility
issues arise, check the settings on your connected devices and
adjust the DIP settings as required.
ATTENTION Changes to the DIP switch settings
should be made with the matrix OFF, ideally with
all power cables and HDMI leads and UTP cables
removed to guard against electrostatic build up that
may damage your system. DO NOT HOTSWAP your
cables when changing DIP SETTINGS.
NOTE ALL changes to the EDID DIP settings become
effective
1 2 upon powering ON the matrix. After changed
settings, power cycle the matrix for settings to take effect.
EDID DIP Switch settings
1 (Down):ON
0 (Up): OFF
EDID Auto Mix – Sets EDID compatible with all
HDMI sinks selecting the same source.
1 2 3
Matrix analyses data between all connected input
and output devices and prioritizes EDID of highest
compatibility to ensure all sink devices can output signals from
all HDMI sources.
ON
For example, if one display outputs 1080p stereo, but another is
capable of 1080i, 5.1 audio, the most compatible EDID setting accepted by both displays would be 1080i stereo
audio.
Simultaneously press and hold the Output 1 Lock Key button for
three seconds to activate EDID mixing.
NOTE For maximum compatibility, the matrix will
arrive with EDID DIP setting in the 000 position
with a default internal setting of 1080p Stereo. See
below to restore internal settings to factory default.
1080p Stereo using embedded EDID
The matrix will use embedded 1080p video and
stereo audio in this DIP setting. After setting the
ON
DIP switch, reconnect and turn on for EDID
settings to take effect.
1 2 3
RESETTING TO FACTORY DEFAULT: As 1080p-Stereo is the
default factory setting for the matrix, to reset EDID of all ports,
simply set the DIP switch to the above position when the matrix
is powered OFF. On powering ON, all ports will revert to 1080p
stereo.
9
COM CTL CONTROL INTERFACE & EDID SETTING
iii. RS232 Commands
EDID SETTING 1 2 3
Current EDID copy – this setting copies EDID
from the HDMI output to the input port currently
selected for that output.
ON
Copies EDID data to the selected input port
according to the matrix route status. It will copy the EDID data
from the output number port.
Press and hold the Selection button of the specified Output for 3
seconds when the chosen Input has been selected. The EDID of
the Output will be copied to the selected Input.
For example, if Input 1 is selected by Output 4, after pressing
and holding the Output 4 Input Selection button on Input 1 for 3
seconds, EDID from Output 4 will be copied to Input 1.
NOTE To copy EDID from an AVR with 7.1 channel
audio to a specific input port such as a connected Blu-Ray?
1. Set DIP to the ‘001’ position as above
2. Connect the AVR to an output port on the Matrix
- for example, Output 1
3. Power on the matrix. Select the source on the
AVR - for example HDMI Input 2/Blu-Ray
4. Press and hold the Output 1 key on the Matrix
for 3 seconds, the matrix will copy the EDID data
from Output 1 to Input 2.
1 2 3
ON
1 2 3
ON
Remaining settings no fuction
(reserved for future updates)
Examples for EDID setting:
How to copy EDID from an AVR with 7.1 channel audio to a
specific input port, such as a connected BD player?
1. Set DIP to ‘001’.
2. Connect the AVR to one of the output ports. For example,
connect to output1.
3. Power on the matrix. Select the source of the AVR (for
example input2) to the input port which is connected to the
BD-player.
4. Press and hold the output1 key for 3 seconds, the matrix
will copy the EDID data from output1 to input2.
NOTE To reset the matrix default EDID setting:
Disconnect all inputs and outputs.
Press and hold OUTPUT 1 and lock key simultaneously for
at least 3 seconds
EDID four input ports will be reset to the default setting.
The default EDID audio setting is stereo (compatible with
TV).
1080i Stereo using embedded EDID
In instances where a connected display is unable
to achieve 1080p resolution (such as using older
ON
or cheaper devices), this DIP setting will instruct
the matrix to use embedded 1080i video and stereo audio to
output a signal.
1 2 3
After setting the DIP switch, power cycle for EDID settings to
take effect.
1080p 5.1ch Audio using embedded EDID
1 2 3
ON
When set to this DIP position the matrix will use
embedded 1080p video with 5.1ch Audio.
take effect.
1080p 7.1ch Audio using embedded EDID
1 2 3
ON
When set to this DIP position the matrix will use
embedded 1080p video with 7.1ch Audio.
take effect.
10
Typical Application
TYPICAL APPLICATION
11.
i. HDMI Distrinution/Control
Key:
RS232
HDMI
COntrol
System
ii. HDMI distribution/control incorporating Cat5e extension over distance. (extenders sold separately)
Key:
RS232
HDMI
Cat5e/6/7
Compatible with full range of
WyreStorm HDMI extender sets,
including:
dual and single cable Cat5e/6/7, fiber
and coax models.
RX
RX
RX
RX
TX
TX
TX
TX
See website for details on our extender
solutions to lengthen distribution.
COntrol
System
11
TROUBLESHOOTING
12.
Troubleshooting
Generally, the majority of HD distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable. Should you
encounter any technical difficulties when installing
and configuring the matrix, we are confident
solutions can be found by working through the
following troubleshooting checklist before seeking
alternative technical support.
No Picture or poor quality picture
1) Power – Are all sources and matrix definitely powered
and firmly connected?
2) If possible, always use test equipment prior to
installation and to troubleshoot any problems.
4) Cable joins? Joins in your cable run can impact on
signal strength, resulting in reduced transmission that
may manifest itself in poor picture quality or a complete
lack of picture
.
5) Signal Reduction – When using and extender set, are
you using stranded patch leads as interconnects between
patch panels or wall outlets? Such use reduces signal
strength – we recommend solid core straight through
connections to be used wherever possible.
6) Resolution – If you reduce the resolution of the
source, do you get a picture? If so, this suggests a
discrepancy between source and display resolution or
a bandwidth capacity issue with your cable. Check that
your inputs and outputs share the same resolution and
that the signal is being successfully transmitted along
your cable run.
7) Correct connection – It may seem obvious but
double check all UTP, HDMI, power and IR cables are
connected to the correct ports.
Note: Even a fraction off can be the difference between
a perfect picture and a blank screen. Double check all
connections are firmly made in the correct ports.
9) Cable wired to 568B standard? Is your cable wired
and terminated correctly and are those terminations
connected to the correct ports?
Test Monitor
Part Number
TTMONITOR
Signal Generator
Part Number
TTSIgnal
3) Distance – Is your cable too long for the signal to be
transmitted effectively?
Note: If you are approaching the limits of the transmission
capabilities, you will need to use a WyreStorm Extender
set for the signal to transmit effectively.
12
10) Electrical interference – HDBaseT is less
susceptible to interference compared to regular
transmissions but the location of cables and devices
should be considered - could any form of interference
be generated? If so, attempt to remove the source of
electrical interference or move the cable run to decrease
the effects of the interference.
11) Do you get a picture if you connect the source
directly to the display? If not then the problem could lie
with the input or output device rather than the means of
distribution i.e. the cable or matrix itself.
12) HDMI lead condition and quality – HDMI cables
and connectors are delicate and can be damaged much
easier than component or coax cable. Furthermore,
lead quality varies dramatically, particularly in lower price
brackets. Swap your HDMI leads and check operation –
damage to or quality of your leads could be the problem.
If in doubt, swap them over. Always take care inserting
and extracting your HDMI from matrix ports so as not to
damage the connectors or ports.
14) Blu-ray: Deep Colour – make sure Deep Colour is
turned on in your Blu-ray settings and displays.
15) Blu-ray: Resolution – if a reduction of resolution to
720/1080i produces an image, cable issues such as
interference, patch panels, wall outlets, stranded cable
use or excessive cable length are likely restricting
transmission of a full 1080p signal.
16) Blu-ray: 3D – is the equipment used 3D enabled/
compatible? Is a 3D disc being played in a 3D enabled
Bluray player or through a compatible amplifier?
17) Colour distortion – a pink or green screen indicates
an incompatibility between colour spacing formats – the
commonly used RGB or YUV used by older displays.
Some sources allow switching between RGB and YUV
which may solve any colour problems. If not, try changing
the HDMI cable between the source and the matrix to rule
out defective cabling.
Audio is transmitted within the video signal – there
is no separate audio track – so generally a problem
with sound will be accompanied by a problem with
picture. However, if technical issues with audio are
experienced, the cause is typically communication
between sources, displays and/or AV receiver
settings.
No sound or poor quality audio
1) If using an AV receiver, check your source input
assignment – do you have specific speaker sets or zones
enabled? Some AV receivers allow individual speaker
selections assigned to specific zones in the set up so
check the speakers used are fully connected to the
amplifier and correctly assigned within the system set up.
Note: If you experience problems when an AV receiver is
used, the cause is usually the settings of the AVR itself.
Refer to the AVR manufacturer’s guidelines on the correct
settings to use for your requirements.
2) Consistency of audio output between devices – Is
there any discrepancy between the audio output of the
source, the audio or zonal settings of the AV receiver and
the speaker configuration used needed for successful
audio replication? If you are outputting 7.1, make sure all
devices connected are also outputting 7.1
Note: Occasionally with some sources, the device
settings allow the specification of audio output through
a TV or an HDMI port. If using an AV receiver, check the
HDMI output option is selected.
3) Do all the local sources work through the AV
receiver?
Check the operation of each source individually.
Bandwidth
1) If using a graphics-based source (such as a PC/Mac/
media server), make sure the source resolution is set to
a maximum of 1080p, 50Hz. Higher resolutions available
for graphics-based systems require higher bandwidth
that may affect transmission of signals as well as
incompatibility with devices.
13. SOURCE-SINK AUTO
FIT Function
This function applies to the situation when the source’s
HDMI version exceeds the sync HDMI version.
For example: When the TV is HDMI 1.2 version and
PS3 source is HDMI 1.3 version, it will output HDMI 1.2
version.
1. When in default mode, the matrix will output 1.2 version
HDMI signal.
2. Under panel button mode:
If your source is HDMI1.3, (e.g., HDMI output from PS3 and
OUTPUTS also support HDMI1.3 displays, make sure RJ45
cables are not connected to output ports and inputs are
unconnected, press and hold OUTPUT1 SELECT and LOCK
KEY simultaneously for the matrix to set itself to output HDMI1.3
signals.
When the source is HDMI1.3, (e.g., the HDMI output from PS3),
but OUTPUT displays only capable of supporting HDMI 1.2,
make sure RJ45s are connected to the output ports, with
INPUTS still unconnected, press and hold OUTPUT1 SELECT
and LOCK KEY simultaneously for the matrix to set itself to
13
TROUBLESHOOTING AND SOURCE-SINK AUTO FIT FUNCTION
13) Picture snow/HD ‘noise’ – represents a poorly
established signal that may be caused by poor quality
terminations or excessive cable lengths. Try swapping the
display adaptors from a location you know is functioning
properly or swapping the outputs of the matrix switch
used.
If the problem remains on the same screen this may be
caused by a connection problem between matrix and
display – turn off all equipment and swap the signal
carrying cables at both ends to ascertain if the cable or
termination is at fault.
MAINTENANCE, PROVIDED SERVICE, MAIL-IN-SERVICE & WARRANTY
output HDMI1.2 signals. (regardless of whether the HDMI
OUTPUT port connected to the display supports HDMI 1.3 or
not).
NOTE The IR emitter should be stuck as near as possible
to source IR receive window.
SOURCE-SINK AUTO FIT FUNCTION
This function applies to instances where the HDMI version
of the source exceeds the HDMI version of the sync device.
(This function can be used to troubleshoot compatibility issues
between devices, such as to fix 1080p, 1080i, 2ch audio, multichannel audio problems)
For example: if the TV is HDMI 1.2V and PS3 source is HDMI
1.3 V, the matrix will output HDMI 1.2V to ensure communication
between both devices.
1. Under default mode, the matrix will output 1.2 version HDMI
signal (1080p and stereo audio).
2. Under button mode.
ATTENTION Insert / Extract cables gently.
14.
Maintenance
Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
15.
Provided Service
1. Damage requiring service: This unit should be
serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been
damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts: When parts need replacing,
ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty.
4. Safety Check: After repairs or service, ask the
14
service personnel to perform safety checks to confirm
the unit is in proper working condition.When shipping the
unit, carefully pack and send it prepaid, with adequate
insurance and preferably in the original packaging. Please
include a document or letter detailing the reason for return
and include a daytime telephone number and/or email
address where you can be contacted.
16.
Mail-in-service
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
17.
Warranty
Should you feel your product does not function
adequately due to defects in materials or workmanship,
we (referred to as “the warrantor”) will, for the length of
the period indicated below (starting from the original date
of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 2 year PARTS
and LABOUR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
the warranty period. This limited warranty only covers the
product purchased as new and is extended to the original
purchaser only. It is non-transferable to subsequent
owners, even during the warranty period.
A purchase receipt or other proof of original purchase
date is required for the limited warranty service.
1. This Limited Warranty ONLY COVERS failures due
to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic
damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident,
NOTES
misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment,
implementation of/to consumer controls, improper
maintenance, power line surge, lightening damage,
modification, service by anyone other than
a manufacturer-approved service centre or factoryauthorised personnel, or damage attributable to acts of
God.
2. There are no express warranties except as listed
under “limited warranty coverage.” The warrantor
is not liable for incidental or consequential damage
resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages for lost time, the cost of having a
person/persons remove or re-install previously installed
equipment, travel to and from service location, loss of or
damage to media, images, data or other recorded/stored
content. The items listed here are not exclusive, but are
for illustration only.
Parts and service not covered by this limited warranty
are not the responsibility of the warrantor and should be
considered the responsibility of the individual.
18.
Notes
15
www.wyrestorm.com
www.wyrestorm.com
www.wyrestorm.com
WyreStorm
Offices
WyreStorm
WyreStorm
Offices
Offices
US
Office:
6991
Appling
Farms
Parkway,
Suite
104,
Memphis,
TN
38133
US
US
Office:
Office:
6991
6991
Appling
Appling
Farms
Farms
Parkway,
Parkway,
Suite
Suite
104,
104,
Memphis,
Memphis,
TN
TN
38133
38133
Tel:
++
384
3575
Fax:
+ +901
384
3574
Tel:
Tel:
+901
901
384
384
3575
3575
Fax:
Fax:
+1901
901
384
384
3574
3574
1901
Unit
22,
Ergo
Business
Park,
Swindon,
Wiltshire,
SN3
3JW
UK
Unit
Unit
22,
22,
Ergo
Ergo
Business
Business
Park,
Park,
Swindon,
Swindon,
Wiltshire,
Wiltshire,
SN3
SN3
3JW
3JW
UK
UK
Tel:
+44
(0)
1793
230
343
Fax:
+44
(0)
1793
230
583
Tel:
Tel:
+44
+44
(0)
(0)
1793
1793
230
230
343
343
Fax:
Fax:
+44
+44
(0)
(0)
1793
1793
230
230
583
583
WyreStorm
Technical
Support
WyreStorm
WyreStorm
Technical
Technical
Support
Support
US:
+86
6677
0053
US:
US:
+86
6677
6677
0053
0053
1+86
866
677
0053
UK:+44
(0)
1793
238
338
UK:UK:+44
+44
(0)
(0)
1793
1793
238
238
338
338
1793
230
343
Email:
[email protected]
Email:
Email:
[email protected]
[email protected]
WeWe
reserve
thethe
right
to to
change
specification
or or
product
dimensions
at at
any
time.
We
reserve
reserve
the
right
right
to
change
change
specification
specification
or
product
product
dimensions
dimensions
at
any
any
time.
time.

MX-0404-STD-RS232

Transcription

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