Avidex Statement of Qualifications 2012 Page 1 of 29

Transcription

2012
Avidex Statement of Qualifications 2012
Page 1 of 29
Cisco Systems
San Jose, Ca
Executive
Briefing
Center
Scope: Nineteen conference rooms
arranged around a glass enclosed circular
demonstration core.
Fundamental to this core are nine display
clusters with different size images in
various arrangements.
“After a challenging six months that called for an intense, compressed schedule, Avidex's unrelenting efforts yielded an absolute masterpiece."
Scott A Brown- Vice President, Worldwide Sales Support Program- Cisco Systems
Symetra Financial
Seattle, WA
Executive Boardroom
Training Center
PC Training Room
Café Audio
Scope: Outfit all presentation spaces with display, control
and IT monitoring systems for internal and client communications.
“Avidex did a phenomenal job of helping us maximize the audio-visual capabilities and flexibility of our meeting space.
Oftentimes we’d ask for one thing and they’d come back to us with insights that steered us in a better direction. “
Tami Ware, Director, Training & Development - Symetra Financial
University of California
Berkeley, CA
HAAS Auditorium
Control Room
Scope: A 299 seat auditorium with a large screen 14' x 19' video image.
The audio system is supported by two 3 stacked line-array audio speaker
systems on either side and a custom control room.
"Avidex was able to effectively coordinate the challenges of the work environment to the specifications of the end-user.
We were able meet our tight schedule, stay on budget, and enjoy a smooth and seamless installation.”
Tom Leffler, Project Manager
Page 2 of 29
Table of Contents
Introduction ..........................................................................................................................5
Associations.........................................................................................................................7
Company Locations ...............................................................................................................8
Clients And Projects...............................................................................................................9
Organization.......................................................................................................................14
General Management ...........................................................................................................15
Sales Management ..............................................................................................................15
California Account Executives ................................................................................................15
Washington Account Executives .............................................................................................16
California Technical Services .................................................................................................17
Washington Technical Services ..............................................................................................20
California Support Services....................................................................................................22
Washington Support Services.................................................................................................23
Utah Branch .......................................................................................................................24
Phases Of Integration ...........................................................................................................25
Support Services Group ........................................................................................................27
Support Services .................................................................................................................28
Page 3 of 29
© Avidex Industries, LLC. Copyright 2012. Avidex and the Avidex logo are the property of Avidex Industries, LLC. This document contains
proprietary data and concepts that are the property of Avidex Industries, LLC. All of the products and services mentioned herein are
trademarks, registered trademarks or service marks of their respective companies.
Page 4 of 29
Introduction
Proline Audio Visual and Electronic Image Systems previous owners combined resources in 2003 to create Avidex.
Since then Avidex has evolved into the preeminent provider of audio visual products and related services on the
West Coast. The people of Avidex have a long and successful history of providing the highest levels of service to
audio visual customers nationwide. Many of the core group of employees have worked together for more than
15 years. The management team of Avidex represents more than twenty five years of uninterrupted ownership and
involvement in the audio visual industry. The most important asset of any audio visual integration company is the
group of sales, technical, service and operation people associated with that company, and the one hundred plus
experienced professionals on the Avidex team represent the best in the business. The people at Avidex have the
background and knowledge to provide you with the best possible experience in implementing audio visual and
multimedia technologies to meet your communication goals. We offer full design, integration and support services for
a wide range of products and systems tailored to your application.
Information technologies are rapidly changing the audio visual landscape. As these evolving technologies offer new
and powerful capabilities for your business, you can count on Avidex to present knowledgeable solutions that
incorporate the latest in presentation and communication options. Our reliable and flexible maintenance options
ensure that your systems perform optimally for years to come. We have the ability to monitor the health and status of
your AV infrastructure in real time, and to provide state-of-the-art resource management services. That means when
you need us, we can be there for you instantly. Avidex proudly represents a wide array of leading manufacturers of
audio visual systems and technologies. Leveraging long-time relationships with technology leaders, we are able to
offer our clients the latest in presentation, room control, broadcast, post-production and conferencing systems.
Boardroom, classroom, control room, financial center, hospital, or civic space - Avidex provides audio video
integration & design excellence.
Avidex core capabilities include:
• Audio visual programming
• Asset management
• Rentals and staging
• System design
• Equipment procurement
• Project management
• Installation
• Control system programming
• Digital sound processor programming
• Testing and commissioning
• Training & documentation
• Support agreements
We offer technical expertise and disciplines of:
• Video & Audio presentation systems
• Digital and analog broadcast
• IP-enabled control and content delivery
• Audio conferencing
• Video conferencing
• Control systems
• Video streaming
• Digital Signage
• Theaters / Large Venue Auditoriums
• Paging systems
• Sound masking
• Assisted listening
Page 5 of 29
Company Information
Avidex unifies the talent, assets and resources of several established and successful business operations.
This incorporation allows Avidex to leverage multiple points of operation to ensure uninterrupted workflows
and consistent excellence in service for our clients. Please take the time to review our Dun & Bradstreet
rating or call any of our references.
General Information
Legal Business Name:
Doing Business As:
Date Established:
Business Entity:
Headquarters Address:
Phone Number:
Fax Number:
Web:
Email:
Avidex Industries, LLC
Avidex Systems, Inc (in California)
Avidex
2003
Corporation
13555 BEL-RED RD, Bellevue, WA 98005
(425) 643-0330 or (800) 798-0330
(425) 636-0964
www.avidexav.com
[email protected]
Management:
Paul Peck, President/Officer
Michael Clark, Executive Vice President /Officer
Michael Richardson, Executive Vice President/Officer
Federal Tax ID:
Unified Business Identifier (UBI):
Dun & Bradstreet ID:
37-1480101
602-347-574
143157670
Washington State:
Contractors License:
Electrical Contractor Limited Energy License:
Washington Workers Compensation
AVIDE**962B1
AVIDEIL963CZ
441133-4
Expiration date: 2/14/2012
Expiration date: 2/11/2012
California State:
Contractors License:
Business License:
Unemployment Insurance Reference:
799270 (C7 and C10)
100-3554433
250 275-00 6
Principal Lines:
Audio visual, Audio, Professional Video, Teleconferencing
Systems, Digital Signage and Control Systems
Purchase Orders Required
Authorized Personnel:
Paul Peck, Michael Clark, Michael Richardson
Shedan Maghzi, Trudy Weed, Jim Colquhoun, Steinar Solsvik
Page 6 of 29
Bank Reference
Wells Fargo Bank
205 108th Ave NE STE 600
Bellevue, WA 98004
Contact: Gloria Nemechek
Ph: (425) 450-8097
Insurance Reference
Kibble and Prentice
PO Box 3467
Bellevue, WA 98009-3467
Contact: Jeanne Hagel / Pamela Jardine
Ph: (206) 508-6020
Policy: Commercial General Liability
Bonding Reference
Kibble and Prentice
601 Union St., Suite 1000, Seattle, WA 98101
Contact: Roxana Palacios / Steve Palmer
Ph: (206) 508-6076
Trade References
Extron Electronics
PO Box 513206
Los Angeles, CA 90051
Contact: Ed Ellingwood
Ph: (800) 633-9876
Fx: (714) 491-1517
NEC Display Solutions
PO Box 100840
Pasadena, CA 91189-0840
Contact: Cathy Hussar
Fax requests only
Fx: (630) 467-4675
Pacific Interactive, Inc.
2107 Elliott Avenue, #303
Seattle, WA 98121
Contact: Jonathan Stroum
Ph: (206) 443-6644
Fx: (206) 443-6650
Middle Atlantic Products, Inc.
North Corporate Drive
Riverdale, NJ 07457
Contact: Donna Casmento
Ph: (973) 839-1011
Fx: (973) 839-1976
Associations
Avidex is proud to be a member of the following organizations:
•
•
•
•
•
•
•
International Communication Industries Association (ICIA, InfoComm)
International Facilities Management Association (IFMA)
National Systems Contractors Association (NSCA)
Building Owners & Managers Association (BOMA)
Custom Electronic Design & Installation Association (CEDIA)
Association of Briefing Program Managers (ABPM)
Master Builders Association (MBA)
Page 7 of 29
Company Locations
Washington
Bellevue Office - Corporate Headquarters / 55 Employees
13555 Bel-Red Road, Suite 226
Bellevue, WA 98005
Ph: 800.798.0330 / 425.643.0330
Fx: 425.636.0964
Regional Manager: Paul Peck
[email protected]
Sales Manager: Michael Clark
[email protected]
Spokane Office / 2 Employees
164 South Washington, Suite 500
Spokane, WA 99201
Ph: 509.455.6873
Fx: 509.455.6874
California
Fremont Office / 72 Employees
6100 Stewart Avenue
Fremont, CA 94538
Ph: 800.999.8590 / 510.279.7100
Fx: 510.279.7101
Regional Manager: Shedan Maghzi
[email protected]
Sales Manager: Tina Hayek
[email protected]
Utah
Salt Lake City Office / 3 Employees
2009 S. 4130 W., Suite D
Salt Lake City, UT 84104
Ph: 801.973.6483
Fx: 801.908.5674
Regional Manager: Lynn Harrach
[email protected]
E-Mail: [email protected]
Web: www.avidexav.com
Support: [email protected]
Page 8 of 29
Clients and Projects
Avidex is proud to serve many Fortune 500 companies as well as small to medium businesses. We work
extensively in both the public and private sectors; serving a wide array of markets including business and
industry, education, government, financial and banking, faith centers, health care, entertainment and
gaming, retail, residential and more. The following pages contain a few of our more notable projects.
Project Name:
Location:
Total Value:
Safeco Insurance
Corporate Headquarters - 2 Downtown Seattle High Rise Office Buildings.
Seattle, Washington
$5.2 million
Safeco Insurance was undergoing two large tenant improvement projects involving 9 contiguous floors in one
building and 17 contiguous floors in another building, totaling over 500,000 square feet of occupied space. The
systems included overhead projectors, drop down projection screens, electronic whiteboards, AMX wireless control
panels, plasma screens, television, electronic room reservation system, and teleconferencing and video conferencing
systems. Additionally, this client had a large state of the art conferencing center as well as executive board room(s)
and varying types of conference rooms.
Page 9 of 29
Project Name:
Location:
Total Value:
Cisco Systems
Executive Briefing Center Renovation Project
San Jose, California
$2.9 million
Cisco's Executive Briefing Center is the company's premier showcase for its products and services. Executives from
some of the world's largest companies and government agencies visit the Center every year. The Executive Briefing
Center consists of 19 conference rooms arranged around a glass enclosed circular demonstration core. Around the
demonstration core, are nine display clusters with different size displays in various arrangements. A large multipurpose room located in the corner of the Center functions as a dining area or large meeting room. A central control
room houses the audio visual equipment racks. Avidex provides ongoing maintenance services for these systems.
Page 10 of 29
Project Name:
Location:
Total Value:
T-Mobile SCALA Employee Information System
Salem, OR; Redmond, OR; Mission, TX;
Lenexa, KS; Colorado Springs, CO; and Boise, ID
$1.5 Million
Avidex has been selected to provide ongoing audio visual systems integration and support for T-Mobile.
The Avidex team designed and integrated an RF distribution system throughout numerous call centers across the US to
provide instantaneous employee information and local call statistics. Systems consist of RF distribution system,
professional-grade television monitors and integration with SCALA content delivery system. This work was executed in
a series of projects, one per location. Avidex teams provided
AV systems in nine training and conference rooms in the Redmond, OR facility. As a part of this work we created
conference and training room audio visual standards documents.
Project Name:
Location:
Total Value:
Tulalip Resort and Casino
Tulalip, WA
$1.1 Million
This project included the design development of multiple areas within the new Tulalip Resort Casino Hotel and
Conference Center.
Working with the casino management and the building construction team, systems were developed for very high quality
presentations and ease of use. The spaces included:
• Three very large banquet rooms
• Five large meeting rooms
• Five second floor conference rooms
• A lounge area
• Pool are
• Day spa
• Audio systems throughout the new casino area and all meeting spaces
• Outside audio at the porta cashier
• Three high roller tech suites
The banquet and meeting rooms can all be used separately or in combined-mode. Control of these spaces is
accomplished either via six inch touch-panels in the rooms, or via a wireless touch-panel that can control all of the
rooms. All areas are connected together via networked systems for ease of source origination and flexibility. Expansion
in any area is easily accomplished with these networked solutions.
Page 11 of 29
Project Name:
Location:
Total Value:
Adobe Tower 3
San Jose, CA
$991,000
Avidex has been selected by Adobe as the technology partner for all ongoing audio visual projects.
The Avidex team provided integration services for this bid project.
The systems scope included video, teleconferencing and collaboration rooms, a fitness center and four Customer
Briefing Center rooms. Concurrently, we provided systems for three large training rooms, and one Café under a direct
contract with the client.
Video Teleconferencing and Collaboration Rooms (Quantity 11):
These rooms are used for collaboration, product development, product reviews, and general meetings. Within the new
tower, there is one room on each floor from 7 thru 17. The rooms feature two 50” rear projection (“retro”) displays (one
data and one NTSC monitor) with an integrated audio and videoconference system that is integrated and controlled by a
Crestron control system that features a
12” TPS touch panel.
Customer Briefing Center Rooms (Quantity 4):
Executive staff members use the CBC rooms to solicit important clients and potential clients.
The rooms feature front projection, surround sound processing, matrix switching, and a 15” Crestron
TPS touch panel. Two rooms feature integrated audio conferencing and one room features integrated
videoconferencing.
HR Training Rooms (Quantity 3):
The HR training rooms are used for product training on Adobe products including Photoshop, Acrobat, and other
software packages. They feature the full range of technologies that includes an integrated audio and videoconferencing,
dual screen front projection, matrix switching, MATV system for HDTV programming, and a Crestron control system with
a 12” TPS panel.
Fitness Center:
The Fitness center features a MATV system for the distribution of HDTV signals and a distributed audio system for
background music in both the workout and the machine rooms.
Control System:
An Ethernet-based control system allows monitoring and control of all audio visual systems excluding the Fitness
Center. Avidex provides ongoing maintenance services for these systems.
Project Name:
Location:
Total Value:
Boeing 787 MMR (Multi-Media Rooms)
Everett, WA
$709,000
The Avidex team designed and built seven audio visual rooms for Boeing. The Multi-Media Rooms are all configured
with dual projection systems, Crestron control systems, matrix switchers, XGA document cameras, and Tandberg
videoconferencing and audio reinforcement.
Page 12 of 29
Project Name:
Location:
Total Value:
Boeing 787 GCC (Global Collaboration Center)
Everett, WA
$355,000
The Avidex team designed and built this very sophisticated room for Boeing. The facility supports dual rear projection
systems, SmartBoard interactive whiteboards, a plasma display, two operations stations, a custom Crestron control
system, matrix switchers, and XGA document cameras. Tandberg videoconference systems and additional cameras are
integrated in each room to support videoconferencing, audio reinforcement and surround sound processors
and speakers.
Project Name:
Location:
Total Value:
New Casino Area - Emerald Queen Casino
Fife, WA
$280,000
Avidex worked with the Emerald Queen Casino’s IT and Design Staff to develop and build a comprehensive audio/video
entertainment system. Using the networking capabilities of the existing casino, Avidex extended the system to the new
areas. This alleviated the need for new source material, and greatly simplified the operation of the new casino space.
Working with the design team, some sixty-five inch HD displays were mounted on six foot diameter rings, surrounding
and concealing structural pillars in the gaming areas. These new spaces included a lobby, multiple gaming areas, two
lounges, two restaurants and employee break/restaurant area. Within these spaces are displays for entertainment
and keno.
Project Name:
Location:
Total Value:
Symetra Financial
Bellevue, WA
$231,000
Avidex was chosen to provide integrated systems for Symetra Financials move from existing facilities in located
Redmond, WA to the new Symetra Financial Center and Key Center buildings located in Bellevue, WA. The project
included AV systems the Boardroom, Computer Training Room, Café, and Key Center divisible training rooms (3). This
multi-purpose space can be easily adapted to accommodate large and small groups for everything from training
workshops and meetings to sales presentations and social gatherings.
Project Name: Anderson Auditorium Haas School of Business
University of California, Berkeley
Location:
Berkeley, CA
Total Value: $198,000
Anderson Auditorium is a 299 seat lecture hall that is home to classes, special functions and guest speakers. The audiovisual system required a major upgrade that needed to be completed by the Fall semester 2005. The system was
designed by San Francisco consultants Shen Milsom Wilke and Avidex was awarded the contract in the Spring of 2005
with work to commence over the summer break.
The new AV system allows for touch screen control of the multi-media presentation from either the professor's lectern or
by a technician in the projection booth. All 299 seats have a clear view of the brilliant 14' x 19' video image on the large
screen and the audio system is supported by two 3 stacked line-array speaker systems on either side. The auditorium
provides speech reinforcement for the presenter, 4 panelists, questions from the audience and 6 mobile presenters on
wireless systems. The versatile audio system can be set to a tech mode with expanded capabilities like more sources
to select from, recording capabilities with seamless switching, and manual mixing.
Avidex provides ongoing maintenance services for these systems.
Page 13 of 29
Organization
The following Avidex professionals provide premier technology solutions through excellence in sales, design,
operations, project management and service efforts. You will note that many of our team members have earned
their CTS (Certified Technology Specialist) certifications from the International Communication Industries
Association (ICIA, InfoComm). This honor is hard earned through many hours of study, application and
examination in current audio visual and network technologies.
Corporate
Paul Peck, President
Paul has been in the audio visual industry since 1978 when he joined Photo & Sound Company as a sales rep. In 1982
he left Photo & Sound to start Proline Audio Visual and has been active as a business owner in this industry ever since.
Over the past 25 years Paul and his companies have been active in ICIA, NAB, CEDIA, SBE, IFMA, BOMA, NSCA and
many other industry support organizations. Paul graduated cum laude from the University of Washington with a degree
in Business Administration in 1978.
Michael Richardson, Vice President
Mike co-founded Electronic Image Systems, Inc. in 1991 and was a principal through 1998. Mike has over 23 years of
experience in the AV systems integration industry in operations and financial management capacities. Mike graduated
with a BA in business from Washington State University in 1980.
Michael Clark, Executive Vice President
Michael has been in the audio visual industry since 1981 when he joined Photo & Sound Company as a sales
representative. In 1991 he left to Photo & Sound, with associate Michael Richardson, to start Electronic Image Systems,
Inc. and was a principal through 1998. Mike has been in the AV systems integration industry for over 23 years and has
extensive experience working with large systems integration projects and national accounts. Michael graduated from the
University of Idaho with Bachelor of Science in Business Marketing in 1981.
Trudy Weed, Vice President of Operations
Trudy brings over 25 years of experience in serving the needs of customers in the professional video and audio visual
marketplace. Trudy has acted as an operations manager for Proline Industries and other leading Northwest systems
integrators since 1982.
Jim Colquhoun, CTS-D, CTS-I, ISF-C, Chief Technologist
Jim Colquhoun is the technologist for Avidex. His corporate responsibilities include the technical side of vendor
relationships, developing new Avidex product offerings and assisting in the development of internal programs. In
addition, Jim is actively involved in direct support of large and complex design projects for key clients. Jim Colquhoun
has been in the AV industry for over 34 years bringing him an exceptional record of management and operational
oversight experience, as well as expertise in the design and integration of communications, AV, and broadcast systems.
Prior to joining Avidex, he was VP of Technical Services for Audio Visual Innovations (AVI) in Tampa, FL.; Managing
Director for ten MCSi offices, Director of Technical Services for Intellisys Group, and a Senior Manager with Pro Media.
Nancy Peck, Director of Marketing
Professionally involved in marketing and the creative field since 1985, Nancy is very knowledgeable in current audio
visual marketing trends and directions, along with traditional print venues. She owned and operated her own
Marketing/Design firm, has held marketing contracts with several high-end retail firms, created, manufactured and
marketed products, until her move to Avidex in June 2008. Her experience in both corporate and small business
ventures has given her distinct perspective on marketing for businesses of any size. She graduated from the University
of Washington in Communications and holds an AAS in Advertising Art from Seattle Central.
Page 14 of 29
General Management
Shedan J. Maghzi, CTS, General Manager, Northern California
Shedan has been directly involved in the audio visual industry for over 20 years. Shedan manages the Avidex Northern
California region, overseeing sales, technical services and operations. His experience also includes design and
engineering work for commercial audio visual consulting and contracting companies. Shedan graduated from San
Francisco State University with a degree in Telecommunications in 1985.
Sales Management
Tina Hayek, Director of Sales, Northern California
Tina Hayek is the Director of Sales for Avidex for Northern California and Branch Manager for San Diego, California.
Tina Hayek has been in the AV Industry for over 10 years on the manufacturer side of the business. Tina has a high
level of sales and customer service experience working with AV Dealers, Consultants and End-users to meet and
exceed goals and expectations. Prior to joining Avidex she was the District Sales Manager for NEC Display Solutions of
America responsible for driving sales and business development in the Southwest, Northwest and Texas territory.
Darrell Couts, CTS, Business Development Manager, Pacific Northwest
Darrell brings over 20 years of sales and management experience in the commercial furniture and interior design
business. Darrell started his career in Michigan, then in 1990 moved to Seattle to join Barclay Dean Interiors and held
several positions; Vice President of Sales and Marketing, General Manager, and President. Darrell’s next challenge was
in Minnesota to revitalize a dealership and become the Principal equity owner and he was able to double sales. After
completing a successful ownership transition he returned to the Northwest. Darrell’s last position was the Principle at
Tango Environments in Bellevue, WA. This was a company he created along with other industry experts. Darrell has a
BBA in Marketing, a BA in Economics from Adrian College, and an MBA in Finance & Accounting from Regis University
in Denver, Colorado.
Sales Team
California Account Executives
Brett Arietta, Account Executive, Northern California
Brett brings more than ten years of industry experience to Avidex. Brett has provided account management to
companies like Adobe Systems, Autodesk and Symbol Technology. Prior to Avidex Brett worked at a leading Northwest
systems integrator for eight years as a presentation system account manager.
Nathaniel Kirchof, CTS, Account Executive, Northern California
Nathaniel brings to Avidex over ten years experience in the AV industry. Prior to joining the Avidex sales team he
provided technical and project management support to our audio visual integration group. Nathaniel earned a Bachelor’s
of Science Degree in Business Administration, with honors, from California State University East Bay.
Mary Landis, CTS, Account Executive, Northern California
Mary has over 20 years of experience in the multimedia and audio visual industry. She’s managed hundreds of
design/build projects in locations worldwide. Prior to joining Avidex, Mary was a major account sales representative for
another systems integrator, was a sales manager at Presentation Products and served as a technical sales
representative and national training manager for General Parametrics Corporation. She earned a degree in Political
Science, with honors, from The Pennsylvania State University.
Tracy McAllister, Account Executive, Northern California
Tracy brings over 25 years of experience in the industry to Avidex. Tracy pioneered the presentation business at audio
visual provider Minnesota Western. Tracy has been involved in design/build projects for integrated systems at the AT&T
Offices, UTStarcom, City of El Cerrito, Alameda County, MSCI Barra, UC Berkeley, UC Boalt Hall School of Law and the
UC Haas School of Business. Tracy earned her BA at the University of California, Berkeley.
Page 15 of 29
Stephen Porter, CTS, Account Executive, Northern California
Stephen has been directly involved in the audio visual industry since 1986. Prior to joining Avidex, he had a combined
18 years of experience as an account manager with and sales consultant for leading Northwest systems integrators.
Stephen has an associate’s degree in electrical engineering from the University of Maine and a degree in recording
engineering from the Institute of Audio Research in New York. His recent experience includes work for Southern Wine &
Spirits, Cisco Systems, and Sandia National Laboratory.
Peter Rafanan, Account Executive, Northern California
Peter has over 10 years of experience in the audio visual industry. He’s managed design/build projects in value up to $3
million in locations around the country. Peter has served as a major account representative for the past eight years
selling integrated audio visual systems at leading Northwest systems integrators. Peter earned his degree in
communications and instructional technology from California State University, Chico, and is CTS certified.
Jeff Miller, Account Executive, Northern California
A veteran of 16 years in the AV industry, Jeff has served as systems designer, account manager, and/or project
manager for over 500 professional AV projects including five with values in excess of $1,000,000. His career includes
experience at some of the nation’s largest AV integration firms. Jeff has specific expertise in control rooms and surgery
rooms, video-conferencing, corporate presentation, residential, and large scale projects. During the past 5 years, he has
worked extensively with a Fortune 50 company to help them define and implement AV standards. The loyal clients,
architects, and consultants Jeff works with appreciate his extensive experience and commitment to quality work.
Washington Account Executives
Jack Alflen, Account Executive, Pacific Northwest
Jack has been in sales for over 20 years. Primarily in the consumer products and remodeling industry, Jack has held
management positions in government organizations, construction companies and smaller entrepreneurial businesses.
His experience includes setting strategic direction, developing successful organizations and building strong client
partnerships. Jack has his bachelor’s degree from the University of Washington in Political Science.
Dave Crace, Account Executive, Pacific Northwest
Dave brings 18 years of sales experience from the information technology products and services and audio visual
industries. Dave’s core strength is in understanding and selling integrated solutions to Public Sector, K-12, Higher
Education and State and Local accounts.
Adam Dole, Account Executive, Pacific Northwest
Adam has been in the audio visual industry for over 18 years with a broad background of experience including AV sales,
sound engineering, and systems design engineering. Adam’s passion is working with clients to help define the audio
visual experience they wish to create and carry out that vision within their functional, aesthetic and budgetary
requirements. Adam has an AA degree from the Art Institute of Seattle in Applied Arts, Audio Production.
Ryan Enstrom, CTS-D, CTS-I, Senior Account Executive, Pacific Northwest
Ryan has 20 years of experience in the sales, design, installation, commissioning and operation of production audio,
broadcast, and integrated audio visual systems. Previous positions include owner, consultant, contractor, project
manager, design engineer, programmer and installer. Recent Avidex projects include Turning Point School Auditorium
and Expeditors Executive Boardroom. Prior to joining Avidex, Ryan worked for a leading Mid-Atlantic region AV systems
integrator.
Charlie Niemi, CTS, Account Executive, Branch Manager - Spokane, Pacific Northwest
Charlie has been involved in the audio visual industry since 1989, working in every department from warehouse to
purchasing, rentals, and the last fourteen years in sales and management. Prior to joining Avidex, he spent over 10
years with leading Northwest systems integrators. Charlie is a member of the International Communication Industries
Association (ICIA), is CTS certified, is involved with his local Chamber of Commerce, and has a degree in
business management.
Page 16 of 29
Ed Scherer, CTS, Account Executive, Pacific Northwest
Ed brings over 20 years of experience in providing IT solutions to business issues. Ed has delivered hardware and
software consulting services and training to accounts throughout the US. With a solid background in construction
process he will bring a comprehensive approach to the convergences of AV & IT.
Technical Services
California Technical Services
Mashelle Bullington, CTS-I, Project Supervisor, Northern California
Mashelle has been involved in the audio visual industry for over nine years. She started as a field installation technician
on projects of all scope and scale. She served as an on-site service specialist, maintaining and operating integrated
audio visual systems. Mashelle has proven herself a successful project manager with Avidex, working on such projects
as the Silicon Valley Bank auditorium, Gilead Data Center, Cisco San Jose EBC expansion and many others. Her
effective coordination with other trades and attention to detail help to complete projects on time and on budget.
Kevin Burlinson, CTS, Field Engineer, Northern California
Kevin comes to Avidex with a breadth of knowledge and a handful of skill sets in room acoustics, sound isolation
practices, audio visual systems, and CAD and documentation practices. His past experiences include design
engineering of residential home theaters and studios in addition to residential audio visual installation. As a Field
Engineer, Kevin brings to Avidex his strong AV equipment technician and troubleshooting skills, knowledge of Building
Information Modeling (BIM) documentation including Autodesk Revit, project management abilities, and a strong work
ethic. Kevin has a B. S. Degree in Electronic Engineering Technology from Wentworth Institute of Technology, Boston,
MA. and is DMC-D and DMC-E Crestron certified.
Christopher Calomeni, CTS, Senior Project Engineer, Northern California
Christopher brings to Avidex over 15 years of experience in designing and implementing audio/visual systems. He
possesses expert level experience in AutoCAD and has been a licensed Electrical Contractor for 25 plus years. His
expansive 30 year construction background aids in the completion of complex installations. Christopher comes to Avidex
from one of the premier audio visual consulting firms CMS Innovative Consultants where for several years he designed
and managed many high profile projects domestically and abroad for top Fortune 50 companies.
Eric Cronwall, CTS-D, Design Engineer, Northern California
Eric has over 17 years of experience in the audio visual industry with a background in engineering, design, project
management and consulting. Prior to joining Avidex, Eric served as the audio visual and digital media manager for a
building automation integrator. Prior to this, Eric served as the director of audio visual and as a senior consultant at two
independent audio visual, telecommunications, and acoustics consulting firms. Eric has taught at the university level
and is adjunct faculty with InfoComm. He served on the committee that developed the ANSI standard for audio coverage
uniformity and is currently a member of the development group for ANSI standards for audio system equalization. Eric
holds an MFA from the California Institute of the Arts and a BFA from the University of Arizona.
Robert J Davi, CTS, Field Engineer – Programmer, Northern California
Entering the audio video industry in 1995, Robert started at San Francisco’s KRON 4 NBC NEWS as a video editor,
while also working on local FOX and CBS NFL football game broadcasts. Robert then transitioned to the corporate
world, supporting all the corporate video conferencing and A/V needs at two different companies. In 2001 Robert
relocated to LA and expanded into residential audio video control system design, installation and Crestron programming.
While working in Los Angeles, Robert fully immersed himself in the lavish systems demanded by Hollywood’s
entertainment industry elite of the residential installation market. In 2004 Robert transitioned back to the San Francisco
Bay Area, again focusing on residential systems. After continuing his certifications in Extron and AMX in 2008 his focus
moved towards the more advanced commercial systems. After joining Avidex in 2010, Robert completed his CTS
certification and continues to expand his industry training and knowledge with Crestron ; DMC-D, Shure – Advanced
Wireless Microphone Training and InfoComm Academy Training, certifications.
Page 17 of 29
Dan Johnson, Field Engineer, Northern California
Dan comes to Avidex with over 15 years of experience in the audio visual industry. His passion as a professional Jazz
Musician has given him an “ear” for acoustics, and has provided a strong foundation. Starting in the residential sector,
Dan has developed skill sets which include sales, design, installation, programming, service and support, which carry
him into the commercial sector. Prior to joining Avidex, Dan was responsible for managing the deployment of Creston’s
RoomView onsite at Cisco, while also developing and managing a Preventative Maintenance program for their
conference rooms. His past experiences include installing and equalizing Acoustic Test Cells at NASA, Boeing,
Lockheed Martin, and Several other Department of Defense locations. Dan’s strong installation background and
troubleshooting skills make him a valuable resource to the Integrated Systems team.
Scott R. Kirchof, CTS-D, Technical Services Manager, Northern California
Scott has over 20 years of experience in the communications and audio visual field as a project manager. He holds the
California Contractors License for Avidex, and has been awarded an Advanced Certified Technology Specialist
certification in design (CTS-D). Scott is recognized as a journeyman communications technician from the State of
California Industrial Relations Department and holds an AA degree in electronic technology from Ohlone Community
College.
Danny McLaughlin, CTS, Senior Design Engineer, Northern California
Danny has over 15 years of audio visual design, integration and programming experience. Prior to Avidex, he served as
a senior design engineer responsible for project engineering and management for a leading systems integrator. He
provides systems design and engineering for local and remote projects, oversees project implementation and is
responsible for final system testing and commissioning. Danny earned a Bachelor of Science degree in electrical
engineering from Pennsylvania State University, served in the US Navy engineering department and is CTS certified.
William A. MacLeod, Design Engineer, Northern California
William has over 15 years of experience in the audio visual industry with a background in engineering, design,
integration, project management, consulting and CAD. Prior to joining Avidex, William served as a senior design
engineer for two local systems integration firms. Prior to this, William served as an associate designer and project
manager for one of the nation’s largest independent audio visual, telecommunications, and acoustics consulting firms.
William received an Associate’s Degree in Applied Science and Electronics from the Heald Institute of Technology in
San Francisco, CA.
Michael W. Neal, CTS, Field Engineer, Northern California
Mike has over 15 years experience in the audio visual industry. He worked at Avidex from 2004-2007 and then rejoined
Avidex in 2010. Mike spent 3 years at Adobe as a Systems Administrator, 4 years at MCSi as a Project Engineer, and
he also enjoyed 4 years at the Intellisys Group as Shop Manager, and 4 years at the Sony Broadcast division in San
Jose, California as Broadcast Field Technician. Mike has been involved in relocating SGI’s Customer Briefing Center
and Reality Center, Cisco’s sustaining conference room projects and the NET campus build-out in Fremont, CA as well
as a variety of projects for firms including Morgan Stanley Dean Witter, National Semiconductor Corporation and
Microsoft.
Mary Ollerton, Design Drafter, Northern California
Mary has over 15 years of experience in the broadcast systems integration industry, having worked with leading
systems integrators on many large scale domestic and international projects. She has extensive experience in system
design, technical illustration, and architectural drafting. Mary helped to develop the drafting standards currently used by
a number of top systems integrators across the country. Mary has an Associate of Science degree in Computer Aided
Drafting and Design from Evergreen College in San Jose, CA.
Dana Osborn, Design Drafter, Northern California
Dana comes to Avidex with over 10 years of experience in the AV systems integration industry, working with the leading
Northern California systems integrators. Dana has advanced knowledge of system design, architectural requirements,
and acts as technical services design drafter and a technical illustration specialist. He has designed and developed the
drafting and documentation standards that are now employed by many of the top Northern California systems
integrator. Dana was trained in Drafting and Design at Ohlone College in Fremont, CA.
Page 18 of 29
Leo Pagel, Project Supervisor, Northern California
Leo brings with him a diverse background that encompasses over 15 years of international experience in the electronics
industry. This experience involves leadership roles in several key sectors of the industry, including AV integration,
consulting, and manufacturing. Early in his career as an AV integrator, Leo worked with then Lucasfilm THX™ to
implement the country’s first residential THX Ultra 2™ System. Prior to joining Avidex AV, Leo co-founded a high-end
electronics integration company in San Rafael, CA. He was also recruited to lead the development of the US subsidiary
for a French company based outside of Paris that manufactures high-end film screens for the AV market. This wideranging experience has afforded him the knowledge necessary to successfully manage the needs of high-level projects.
Leo holds a B.A. in Management from Saint Mary’s College of California.
Anthony Paoletti, CTS-I, Project Engineer, Northern California
Anthony brings over 20 years of audio visual experience and has worn nearly every "hat" in the industry; from
Consultant to End User; Account Representative to Install Technician; Project Manager to Systems Engineer. As a
Project Engineer, Anthony‘s goals are to finish projects on time and under budget; while meeting project requirements
and keeping customers satisfied. He is CTS-I certified and an active member of InfoComm’s CTS Certification
Committee. His diversified experience and in-depth knowledge of audio visual technologies has provided him with a
unique insight into systems design and troubleshooting. His attention to detail has earned the appreciation of, and
compliments from, almost every client he has worked with. Anthony received his Bachelors degree in Graphic Design at
San Diego State University.
Enrique Paz, CTS, Associate Project Engineer, Programmer lll, Northern California
Enrique has been in the AV industry for almost thirteen years. He has an AS degree in electrical/mechanical design
drafting. He is a Field Engineer for Avidex which involves trouble shooting, adjusting, and commissioning systems. He
also programs AMX (certified), Crestron, and Extron control systems, as well as Polycom and ClearOne audio systems.
He provides expert AutoCAD support. Prior to his current position, Enrique was a Programmer and CAD designer.
Before joining Avidex he worked for a leading Northwest systems integrator as a CAD designer, providing full A/V
design drawing (facility, electrical and functional diagrams).
Eric Pena, CTS, Senior Design Engineer, Northern California
Eric has 15 years of experience in the AV industry with a background in engineering/design, programming and CAD. He
provides systems design and engineering, oversees project implementation and verifies final testing and commissioning
of integrated systems. Eric holds a degree in electro-mechanical design and majored in computer science at California
State University, East Bay. Eric is ISF-C and CTS certified and holds certificates for advanced programming in both
Crestron and AMX machine languages.
Ashwin M. Prasad, CTS, Project Engineer, Northern California
Ashwin has recently been introduced to the industry and has been assisting in design, project management, CAD and
field engineering. His prior experience includes working in the defense industry and in manufacturing. Ashwin earned his
Bachelor in Science in Mechanical Engineering from Loyola Marymount University in Los Angeles, CA.
David Moyse, CTS, Field Engineer, Northern California
David comes to Avidex with over 10 years of AV experience, which includes positions as an Independent Design
Consultant, System Engineer, Service Support, and Project Manager. He has worked at Anderson AV, Design
Consulting & Engineering, and Paoletti Associates. David has a C-7 license, ICIA – CTS Certification, DMC-E
Crestron certified, DMC-D Crestron certified Extron Certification, skills in AutoCAD Rev 14 – 2009, and received his
B.S. Degree in Audio Technology from The American University in Washington, D.C.
Carlos Raven, CTS, Project Supervisor, Northern California
Carlos has over 20 years of systems integration experience in the entertainment, commercial and private sectors.
Projects include Walt Disney Studios, Sony Corporation, Stanford University, Ball State University, Genentech, Cisco,
Adobe, and Dolby Labs. Carlos has multiple degrees and certifications in Project Management and AV Technology. His
unique combination of knowledge and skills characterize Avidex’s philosophy of exceptional customer service.
Page 19 of 29
Jim Scalise, CTS, Regional Integrated Systems Co-Manager, Northern California
Jim has been in the audio visual industry for more than 15 years. Jim oversees the Northern California Region’s
integrated systems team and is directly involved in design, application, project and field engineering as well as sales,
service and installation support. Prior to joining Avidex, Jim served as director of technical service for a leading
Northwest systems integrator. Jim received a BS in electronic engineering technology from the School of Engineering at
California Polytechnic State University, San Luis Obispo. He is CTS certified, DMC-E Crestron certified, and DMC-D
Crestron certified.
Mike Simoni, Project Supervisor, Northern California
Mike brings to Avidex 20+ years of experience in Project Management, Operations Management and Client Service
positions that includes the planning and executing of complex (and often concurrent) projects. He effectively defines
requirements, prepares comprehensive project road maps, and engages with clients throughout the project lifecycle to
meet/exceed expectations. For the past 13 years, he has worked in the Broadcast Systems Integration and
Entertainment Industries (Post Production). Here is a list of some of the projects that he has been privileged to work on:
Verizon FiOS project, The Unit, Monk, Veronica Mars, CSI: New York, Lincoln Heights, Starter Wife (Mini-Series) and
Charlie Wilson’s War (Feature). Mike is powered with in-depth knowledge of audio and video systems as well as
product architecture; combined with a proven track record within broadcast, satellite, cable, television, film, digital media,
consumer, and professional video electronics industries. He earned two Bachelor degrees at San Jose State, one in
Radio/TV/Film/Broadcasting, and the other in Film Concentration.
Albert Tu, Field Engineer, Northern California
Albert comes to Avidex with over 12 years experience as a control system programmer. Over the years, he has been
working with integrators such as Intellisys Group, Projection Systems and Spinitar. His skill set includes advance
programming knowledge on Crestron system, AMX system, as well as Extron Global Configurator. Other skills include
audio DSP systems, such as biamp and ClearOne. Albert is Crestron DMC-D, DMC-E, and DMC-T certified.
Washington Technical Services
Steinar Solsvik, Technical Services Manager, Pacific Northwest
Steinar is the Technical Services Manager for Avidex Northwest Region, Steinar is responsible for managing the Pacific
Northwest Region’s team of engineers, project managers, programmers and installers to design and build complex
integrated audio visual systems. Steinar has more than 20 years experience in the audio visual industry. Prior to joining
Avidex, he served as director of technical services for a leading Northwest systems integrator, where he oversaw the
technical services groups in Washington and Oregon. Steinar obtained his degree in electronics in Oslo, Norway in
1982.
Andrew Douglas, CTS, PMP, Senior Project Manager, Pacific Northwest
As Senior Project Manager, Andrew draws upon 20 years of experience in residential and commercial A/V installations,
and has been with Avidex for over five years. Prior to joining Avidex, he worked for three years as a Project Manager for
a leading commercial audio/video system integrator based in Las Vegas, NV. Andrew is PMP certified and holds
Bachelor of Science degrees in General Business Management and Finance Law from Portland State University.
Andrew holds a Certified Adminstrator LTD Energy license.
Tim Connor, CTS, Senior Design Engineer, Pacific Northwest
Tim has over 15 years experience in the audio visual and broadcast industries with a background in sales, installation,
and engineering. Positions held include rental & staging coordinator, lead technician, inside & broadcast sales, and
design engineer. Recent projects include King County Emergency Center and University of Washington Keystone
Auditorium. Prior to joining Avidex, Tim worked for a leading Northwest systems integrator and Proline Industries. He is
a member of the Society of Broadcast Engineers.
Page 20 of 29
Mike Eastwood, Project Manager, Pacific Northwest
Mike carries a strong background in systems installation and testing. His skills as a Project Manager are well suited for
Avidex and he is key in commissioning and managing large scale integrations. His attention to detail and a diverse
understanding of the latest audio visual technology trends enables him to deliver effective business solutions to clients.
In addition to Project Manager, Mike carries a Washington State Low Voltage Journeyman license and has spent
several years as a Job Site Foreman. As a Lead, Mike is proficient with training and teaching stills. He makes the
complicated – simple.
Jason Jones, Project Manager, Pacific Northwest
Jason is a customer driven Project Manager with a focus on teamwork, collaboration and scheduling. Jason has been
involved in the audio visual industry since 1993 when he worked as a camera operator and video editor for a production
company in Phoenix, Arizona. As an Audio Visual Technician for a national audio visual company in San Francisco,
Jason gained valuable experience in audio visual technologies, staging and event management. Moving to the
Northwest region, Jason worked as a Project Manager for a leading systems integrator where he managed complex
audio visual system integrations for some of the northwest’s most predominant companies. Jason holds a Bachelor of
Arts degree in Communication and certifications in Construction Management and Architectural Studies and CAD.
Jason builds relationships with clients, owners and managers by instilling a high degree of quality, communication and
integrity into every project.
Hawk Kim, Senior Design Engineer, Pacific Northwest
Hawk has been in the audio visual industry for over fourteen years. Prior to joining Avidex, he worked at a leading
Northwest systems integrator as a project engineer. Hawk received a BA in Sound and Acoustics from the Columbia
College, Chicago. His recent project roles include engineering, programming and project management work for Boeing
Chicago Headquarters, Boeing Washington DC operations and the 787 program in Everett, WA. Hawk is a Crestron
Digital Media Certified Designer and Certified Engineer.
Darrin McDonough, CTS, Senior Design Drafter, Pacific Northwest
Darrin has over seven years of experience in the AV systems integration industry with leading Northwest systems
integrators. He has advanced knowledge of system design, acting as technical services design drafter and a technical
illustration specialist. Darrin helped develop the drafting standards employed by Avidex, which have been hailed as
among the best in the business. Trained at the University of Washington, Darrin is a licensed apprentice electrician.
Bryce Palmer, ISF-C, Installer/Field Engineer, Pacific Northwest
Bryce has been in AV industry for over five years. Bryce is certified in the following: Intermediate Crestron Programming,
AMX Programmer 1, Trapeze Networks Wireless Administrator Specialist Certification Program, ICIA Audio-Video &
Control System Networking, Lutron HomeWorks Installation and Programming Qualification, ISF Commercial Certfied
Calibration Technician, Russound RNET Control Systems, Sources & Integration Products, HAI Automation Simplified,
RTI Product Specialist, RTI Level II Advanced Programmer, NetStreams DigiLinx Trained Dealer, ClearOne Certified
Technical Specialist, and Lagotek Certified Professional.
John Weed, Senior AV Designer, Pacific Northwest
John brings nearly 30 years of experience in the electronics industry to Avidex. John’s diverse background includes
Project Management, Lead Technician, Director of MDU sales and 5 years as journeyman low volt technician with
administrator’s license. John also has another 4 years as journeyman union low volt technician. In 1985 John started
working on high end homes installing security, AV and big dish satellite systems. Prior to joining Avidex, John worked for
Vulcan Inc as Project Manager/Technology Engineer working on major projects in Beverly Hills CA, New York City,
London, UK; Nice, France; Perth, Australia; Kiel, Germany and Mercer Island, Washington. John is certified as a
Crestron Digital Media Designer and Engineer.
Page 21 of 29
Brian Zumsteg, AV Designer Level 1, Pacific Northwest
Brian brings over 10 years of experience to Avidex. Brian is a Lutron certified programmer for lighting control as well as
installation of shade controls. In his diverse back ground he has been a Foreman on commercial and residential
projects which included managing crews of different sizes. Brian has been a Lead Installer on a multimillion dollar audio
video control system job and a commercial high-rise where he had to design systems to automate with Crestron and is a
Crestron Digital Media Certified Designer and Engineer. Brian’s experience goes beyond the audio video field in areas
such as security, card access, and fire systems. He also has a background in line voltage and holds a Washington
State 02 electrical license.
Support Services Groups
California Support Services
John Davis, CTS, Fremont Service Support Co-Manager, Northern California
John has more than 15 years of audio visual industry experience. John’s career in audio visual support services began
at Minnesota Western. He currently helps oversee the Northern California Region’s Service Support Group and is
directly involved with coordination of Technical Field Support for Audio Visual Systems, troubleshooting and Service
Center Repair. In 2005 he completed the HDI Certification for Customer Support Specialist. John also served a 5½-year
enlistment in the U.S. Coast Guard where he was an Electronics Technician specializing in Secure Communications.
Carlos Donahue, CTS, Depot Support Technician – Lead, Northern California
Carlos has been directly involved in the audio visual industry for more than seven years providing both Field and Service
Center Support for Audio Visual systems. Carlos has extensive knowledge of Data Video Projectors and has been
Factory Certified to repair InFocus/Proxima, NEC and Barco projectors and has earned an AS degree in Electronics
Engineering from the National Education Center in San Jose California. Prior to joining Avidex he spent four years
providing audio visual support for various California audio visual integrators.
Don Fox, Customer Support Technician Level 2 , Northern California
Don brings his Emmy® award winning experience from over 15 years in the broadcast systems integration field to
Avidex. He has worked on over 20 high-profile projects, across 5 different continents including; DirecTV (Japan), Rede
Globo (Brazil), NBC Olympics (Australia, Greece, Italy), Vulcan Octopus (Germany) and Verizon FiOS (USA).
Additionally, he has demoed various devices and systems on convention room floors at multiple trade shows. Don is
proud to have spent four years in the military, while serving as an electrician in the US Navy. For the past 5 years, he
has worked on the Verizon FiOS project; starting with its broadcast-platform inception, transferred each facility to an IP
infrastructure, and closed out the sustaining effort in Apr 2011. During this time, Don assumed a hybrid position, split
between Installation/Engineering/Technical Impacts, with a heavy focus on client documentation and internal processes
& procedures. Don has a long history of completing projects on time and within budget.
Adam Freitas, Dedicated On-Site Support Technician - Level 3, Northern California
Adam is the Senior Field Support Technician for the Northern California Support Group. As the Senior Field Support
Technician, Adam is responsible for conducting regular training classes for entry level Support Group technicians. He
also provides proactive support services and maintenance in the field. Adam has over 20 years of experience in the
audio visual industry. He brings to Avidex an in-depth knowledge of audio/visual methodologies, support techniques
and business development. Prior to joining Avidex as a Field Service Technician, Adam developed Service
Departments, preformed sales engineering, system commissioning, simple system design, project management,
installation support and programming. He has also been Factory Certified on AMX, Extron, ClearOne, Polycom and
Tandberg just to name a few. Adam graduated from Heald College with a degree in Electrical Engineering.
Michael Gonzales, CTS, Field Support Technician – Level 2, Northern California
Michael is a Field Support Technician for Northern California Support Group. As a Field Support Technician, Michael is
responsible for delivering proactive and responsive repair services and maintenance in the field. He previously worked
as an on-site technical support specialist at Adobe Systems, providing help with day to day operations that include
customer support, troubleshooting and problem resolution for state of the art presentation and conferencing systems.
Michael received his Bachelor of Science degree in Computer Engineering Technology from DeVry University in
Fremont, CA and is DMC-D, DMC-E, and DMC-T Crestron certified.
Page 22 of 29
Michael J. Lewis, CTS, Fremont Service Support Co-Manager, Northern California
Michael comes to Avidex with over 15 years of audio visual industry experience. As Avidex’s Service Co-Manager for
Northern California he is responsible for ensuring all support agreement customers are satisfied and works to maintain
and renew the business year over year. Prior to joining Avidex, he spent the last two years as the Owner/CTO with
another Bay Area AV integrator. Michael’s experience in the industry includes; Sales, Engineering/Design, Project
Management, Installation, and Support.
Ellery Peñas, RCDD, Sr. Field Service Technician, Level 5, Northern California
Ellery has been in the audio visual industry for more than 12 years, involved in several of its facets including: system
design / consulting, field engineering, system commissioning, control systems programming, project management and
field service support. Prior to joining Avidex, Ellery served as an Associate at two notable engineering firms designing
technology systems and standards based cabling infrastructure for several project categories including: corporate, highrise residential, government (local/city and federal), mixed-use developments and higher education facilities. Ellery is
versed in several technologies including streaming video, audio transport over Ethernet, Digital Signal Processing (DSP)
of audio and IP enabled AV systems. He draws upon his years of practical experience to provide solutions that utilize
these technologies in imaginative and functionally successful ways. He has an AS degree in Electronic Engineering
Technology and has attained the designation of Registered Communications Distribution Designer (RCDD).
Michelle Mehari. Support Services Group Administrative Assistant, Northern California
Michelle is the Support Services Group Administrative Assistant. The Support Services Group Admin. Assistant
provides administration support for the Avidex Support Services Group and its customers. She’s responsible for
updating the customer information in the support group database, researching details needed for field service call ID
number, contacting supply vendors for parts pricing and order status, and other pertinent tasks associated with the
Support Services Group. Prior to joining Avidex, she spent five years working as a Worker’s Compensation 3rd Party
Administrator. She has also performed administrative duties for the CEO, CFO and the Vice President of Human
resources, as well as their direct reports for a major Silicon Valley company.
Washington Support Services
Dan Farmer, CTS, Service Manager / Field Engineer, Pacific Northwest
Dan brings over 10 years experience in the audio visual industry performing duties in installation, service, project
management, and programming. Dan has experience in programming Crestron and AMX systems, as well as
configuring digital signal processors from BSS, BIAMP, Symetrix, ClearOne and Polycom. His experience allows him to
efficiently troubleshoot / resolve virtually any problem. Dan is a Crestron Digital Media Certified Designer and Certified
Engineer.
Justin Hogue, CTS, Service Technician, Pacific Northwest
Justin is well rounded and our clients continually rave about his amazing communication skills and enthusiastic
approach to AV integration. Justin has experience in multiple programming languages and environments. While
employed with Avidex, he has worn many hats. Bringing his expertise to the Avidex team, his work experience also
includes on-site technician at Adobe, Safeco, and most recently with Davis Wright Tremaine. Justin excels at
troubleshooting and follow-through – he always goes the extra mile. With over 5 years of experience in the audio visual
industry he holds many certifications which include ISF-C, Crestron, AMX, ClearOne, Symetrix, Polycom, Tandberg,
Extron, and Biamp. Justin earned a Bachelor of Science degree in Computer Engineering Technology from DeVry
University.
David Peck, CTS, Programmer and Service Technician, Pacific Northwest
David has been in the audio visual industry for over 5 years. He has worked in installation, programming and service.
David has extensive training in the audio visual field, and holds several certifications including ISF-C, Crestron, AMX,
Trapeze Wireless Admin Specialist, is a ClearOne Certified Technical Specialist and is CTS certified as well. David
excels in troubleshooting, programming and adjusting AV systems.
Page 23 of 29
Megan Kelly, CTS, Support Services Business Development Coordinator, Pacific Northwest
Megan is the Support Services Business Development Coordinator. In this position, she works closely with the sales
and service departments in order to sell service-related products and service agreements to customers. Megan brings
over six years of sales and training experience from a background that includes service and retail management. Prior to
joining Avidex, she was an Administrative Coordinator for three years in a high-level position which involved customer
service support, training, and analyzing data from customer feedback. She has also been a supervisor for two years,
tracking sales and inventory numbers, as well as promoting company events, meetings, and trainings. Megan is
passionate about helping customers, has proficient computer skills, and is CTS certified.
Project Administration
Claudia Guerra, Regional Operations Manager, Northern California
Claudia brings over 25 years experience in managing and serving the needs of customers in many varied industries.
The past 10 years have been focused in the audio visual marketplace. Throughout her years in the workforce, Claudia
has managed operations, quality control, customer service and inventory control for many leading companies and non
profits. Claudia oversees the entire project from beginning to end with a high level of commitment to customer
satisfaction coordinating with the various departments working on a successful project.
Elba Morales, Integrated Systems Administrator, Northern California
Elba brings over 20 years of experience in the audio visual industry to Avidex. Elba has strong organizational skills she
uses to manage job order entry and job related tracking information. Throughout her 20 years in the industry with
leading Northwest systems integrators Elba has provided customer service, sales support, operations support and
technical services coordination.
Nicki Pudinski, Project Administrator, Northern California
Nicki brings over 25 years of experience in the audio video industry to Avidex. Nicki has strong organizational skills and
a keen understanding of the industry. Throughout her 25 years in the industry with Proline and other leading Northwest
system integrators Nicki has managed the rental department, inside sales, customer service and inventory control. Nicki
brings a vast knowledge of experience to Avidex as a Project Administration.
Fraser Batchelor, Operations Manager, Pacific Northwest
Fraser brings over 20 years of experience in operations, logistics and project management predominately in the
computer and AV industry. Prior to joining Avidex, Fraser was the Operations Manager at a computer VAR and Project
Manager at an international computer firm where he worked in their professional services divisions providing custom
solutions to client’s unique challenges. As Project Manager his main responsibility was developing and managing
various local, national and international deployment projects. In his current role at Avidex, Fraser coordinates internal
communication and provides detail and support to ensure smooth project rollouts.
Utah Branch
Lynn Harrach, General Manager, Utah
With an education background and retail management experience, Lynn's career in the technologies area began in
1983 when she was managing an office and selling solutions into the large data processing centers. As the audio visual
industry evolved, so did the focus of the office. Lynn has responsibility for all aspects of the Salt Lake City office
including sales, technical services, and operations.
Jayson Dixon, CTS, Account Executive, Utah
Jayson has worked in the Utah audio visual market for over 25 years. He has experience in every aspect of audio visual
design and integration as well as the audio visual rental industry. His knowledge and understanding of technology
enhance his ability to educate and provide his customers with a complete audio visual solution that meets all of their
requirements. Jayson drives for success for his customers, as well as for himself.
Page 24 of 29
Chad Hill, CTS, Design Engineer/Project Manager, Utah
Chad has over 12 years of experience in the audio visual industry with a background in system design, project
management, and commissioning of audio visual systems. Chad has a strong understanding of the methods and
procedures required from start to finish for a successful audio visual project design and integration. He started in the
audio visual industry as an installation technician and has worked his way up to his current position, giving him the
luxury of having been involved with all of the aspects required for the completion of any audio visual integration
undertaking. Prior to joining Avidex, Chad served as a Design Engineer/Project Manager for two local integration
firms and has been involved in managing and designing many large scale audio visual integration projects throughout
the country.
Phases of Integration
Design/Integration Workflow
Avidex offers you the most talented and knowledgeable staff in the industry. Our experienced sales, design,
engineering, project management, integration and support teams provide our customers with the highest quality of
service and solutions. Following well-established design/integration practices, Avidex will work to fulfill your needs
during every phase of the design, procurement, integration and post-installation support. Throughout the design and
integration process, we provide coordination, attendance in meetings, have regular communication on status/action
issues, and strive to provide all team members with the highest quality customer service.
The Avidex design/build process includes distinct phases that deliver excellence in integrated solutions.
Programming (needs analysis)
In the Programming phase, Avidex works to understand the requirements of your organization. We start with interviews
of the key personnel from your organization. This information gathering process aids our understanding of your core
business, as well as the technical, logistical, capital needs, communications obstacles, and future technology growth
goals. We explore all possible options and develop the design concept that best meets your objectives, both short and
long term. An Audio visual Programming Report will be produced based on the requirements communicated during the
interviews. The Programming Report will describe each of the audio visual systems in the project. In addition the report
will include an estimated budget. This budget reflects the anticipated equipment and integration costs to accomplish the
capabilities described in the report.
Infrastructure Design
During the Infrastructure Design phase of the project we work with the architectural and engineering team to ensure that
the building infrastructure is appropriate for the installation of the audio visual systems developed in the programming
phase. We meet with the design team to develop the design approach to achieve the desired audio visual systems
environment.
We participate in all necessary phases of the design effort and make recommendations for audio visual systems
integration with the architectural and engineering design teams. Our work product will include a summary of
infrastructure requirements including acoustical, electrical and lighting criteria. Also included will be facilities drawings
illustrating audio visual device locations, electrical drawings reflecting the power pathways and conduit requirements
and any associated details needed for construction of audio visual elements. Over the life of your project we continually
review the programming report and budget.
If, technology changes or design elements require adjustments these updates will be incorporated into the final design.
Page 25 of 29
Systems Design
In the Systems Design phase, we finalize the equipment required to accomplish the documented audio visual
capabilities. Typically, some time has passed since the project inception and beginning the actual systems design
phase. We meet with the client to review any technology changes that should be considered before equipment
selections are made.
We produce audio visual systems drawings showing the interconnection of all audio visual devices. A functional
specification is prepared describing the operational capabilities of the audio visual systems. An equipment list is also
prepared, that details every piece of equipment required to complete the audio visual systems. The equipment list is
prepared as a stand-alone specification that can be bid. We work with the client and the GCCM to determine the best
possible procurement process for the equipment.
Integration
The Integration phase incorporates Avidex coordinating the integration of the audio visual systems. This phase of the
project features both in-shop and site integration tasks.
Avidex factory-trained, industry-certified technicians will fabricate, install, field test and commission systems while our
project managers monitor project schedules and costs, update you with progress reports and manage technology
changes as they occur. Following the installation our experts provide training and documentation on the proper
operation of systems to assure comfort with the technologies installed.
Control Systems Programming
The Control System design and the touch panel screen concept are given to the programmer. The programmer works
with the designer to develop the program based on the system design and touch panel submittal. The programmer
develops the control program, loads it into the control system and tests all aspects of the program to prove its operation
to the specifications from the designer. The programmer will work with the lead installer to solve any equipment control
issues. When programming is complete, programmer and designer will meet and customer will sign off on the
control system.
Testing and Commissioning
Before scheduling system Final Acceptance the designer and lead installer will perform complete system
testing to include the following items:
Video Systems will be tested and documented for proper signal levels and operation with measurement tools as well as
observing the display device(s). All video paths will be tested from the origination of the signal to the display device. Any
discrepancies will be corrected prior to final acceptance.
Audio Systems will be tested and documented for proper signal levels and operation using measurement tools and
listening to the sound produced. All audio will be tested from the origination of the signal to the speakers or audio
destination. Assure that each piece of equipment in the audio path is performing at or above the manufacturer published
specifications. Correct any discrepancies found relating to signal quality prior to final acceptance. Sound System
Equalization will be set during the audio system testing using the appropriate test equipment. Control System operation
will be confirmed during the control system program phase of the job. A final test of control system operation will be
preformed prior to final acceptance and signed off by the designer. This sign off will be given to the customer in the final
documentation. A test report will be generated and given to the customer in the final documentation covering each item.
Page 26 of 29
Documentation
In the Documentation phase, we take all of the approved concepts and put them onto paper in the form of facilities and
technical documents required by Avidex and others to properly build the AV systems and infrastructure needed.
Systems engineering and CAD are involved at this phase. Throughout the design and implementation process, we
provide coordination and attendance in meetings, have regular communication on issues of status and action, and strive
to provide all team members with the highest quality of customer service.
Our work product for each phase will be in the form of written reports, cost estimates, and drawings illustrating our
design and detailing architectural, electrical and systems requirements. Avidex will provide documents to define the
functional, performance and installation requirements for the audio visual systems, including specifications, equipment
schedules and details required to define intent.
Training
Avidex provides customized professional systems training classes following installation, on the proper operation of the
system, to assure comfort with the technologies installed.
Training packages are available at various levels to meet the specific needs of the job requirements. Sessions are
designed with the "End-User" audience in mind - executive management, system operators, administrative and technical
support, or facilities managers. Advanced sessions for 'technical staff' or 'train the trainer' programs for support
personnel are designed to fit your specific
project requirements.
Support Services Group
The Avidex Support Services Group consists of technicians, engineers, administrators, and managers all
working together to provide you and your organization with the best possible customer support. Utilizing stateof-the-art technology and customer management database tools, the Support Services Group ensures a truly
professional experience in obtaining service solutions. The group meets weekly to ensure efficient innerdepartment communication, exposure to hot items and updates all parties on new and developing technical
issues and remedies.
Help Desk
The Avidex Help Desk is available for our Flex Support, Maintenance and Support Agreement customers, Monday
through Friday, 24 hours a day. Customers can log and request support services through this convenient channel. If
additional telephone technical support is needed, Avidex provides escalated support via the Technical Application
Center.
Technical Application Center
The Avidex Technical Application Center provides centralized problem analysis and troubleshooting for our Maintenance
and Support Agreement clients who require support beyond our Help Desk services. The Technical Application Center
can remotely monitor customers’ systems while providing technical support for video and audio teleconferencing. With
access to customer specific technical files, control system code, and a historical database resource, this group can also
assist the Avidex Field Support Group in the problem resolution process.
Page 27 of 29
Field Support Group
The Avidex Field Support Group consists of the best factory-trained and certified technicians, engineers, and design
engineers available. This group is responsible for resolving your audio visual problems in the field. Working closely with
the Technical Application Center, the Field Support Group provides on-site troubleshooting, problem resolution and
customer training. This group also performs all preventive maintenance and systems certification.
Service Center
The Avidex Service Center is our core of in-shop technicians who specialize in the repair of audio visual components.
Factory trained and authorized repair personnel work on your equipment in a clean and organized environment. Each
item is centrally processed and tracked, creating a log for future reference.
Customer Service
The Avidex Customer Service Group provides time and material quotes, schedules on-site support visits, and creates
preventive maintenance documentation and deliverables for customer review. In addition, this group works closely with
all manufacturers for timely repair and advance component replacement. The group also escalates performance issues
to the appropriate personnel within Avidex, ensuring your issue is resolved quickly, accurately and to your satisfaction.
Technical Training and Qualifications
The Avidex Support Services Group conducts and attends ongoing training in customer service and manufacturer
sponsored programs. Our field personnel have been certified in Crestron and AMX control systems, ClearOne and
Polycom audio teleconferencing systems, Polycom and Tandberg video teleconferencing systems, and Extron switching
and interfacing systems. Our technicians also hold Certified Technology Specialist (CTS) certification from the
International Communications Industries Association (ICIA).
Support Services
The Avidex Support Services Group has a wide array of solutions designed to provide your organization with
premier technical support, customer service and problem resolution. Considering all aspects of your systems
and usage requirements, we recommend, implement and maintain the best possible support solution for your
organization. Whether you require a Time and Material solution, or a Global Maintenance and Support
Agreement, Avidex is committed to providing your organization with the best customer experience.
Time and Material
Time and Material solutions provide a means for our customers to engage our Field Support Group or Service Center,
as needed – paying for each hour of service until the problem is resolved. This allows your organization to acquire repair
and maintenance service for your systems with no upfront investment.
Page 28 of 29
Flex Support Program
The Avidex Flex Support program offers the most flexible and convenient way to engage our Support Services Group.
Take advantage of discounted labor rates and equipment cost by purchasing points in 200, 400 or 1000-point
increments. Points may be used for services from our Field Support Group, Service Center and On-Site Technical
Support Specialists. Simply dial the toll-free Flex Support number and connect directly to our Help Desk to initiate
your requests. The Avidex Customer Service Group will track and record your points, and update you quarterly
regarding your balance. Simply add more points as needed, to ensure flexible support when you need it.
On-Site Dedicated Support Specialists
Avidex provides full-time, part-time, or hourly On-Site Technical Support Specialists who can help your group with the
day-to-day operation, maintenance and coordination of your existing integrated systems. This group specializes in
providing immediate customer support, training, troubleshooting, and problem resolution for all types of presentation and
conferencing systems. From state-of-the-art customer briefing centers to campus-wide classroom maintenance
programs, Avidex has the personnel solution to fit your organization’s needs. Whether you commit to a yearly or hourly
program, Avidex will tailor a program to meet your needs.
Maintenance and Support Agreements
Avidex Maintenance and Support Agreements provide the highest level of support coverage for your integrated systems.
We offer standard and customized agreements for our local, national and global customers.
The best way to maintain integrated audio visual systems is to proactively test, manage and certify each system on a
regular basis. As part of all our Maintenance and Support Agreements, Avidex will perform monthly, quarterly or biannual preventive maintenance visits to assure your systems remain in their original installation condition. In addition,
we provide you with a complete analysis report detailing our findings and summarizing the status of your AV systems.
Standard agreements include reactive and proactive support level commitments, expedited equipment repair, and an
out-of-manufacturer warranty strategy. Custom agreements address the special needs of your organization.
For our national and global customers, we utilize an existing network of professional audio visual system integrators and
our Technical Application Center to manage the entire support solution for your organization from a central point. By
doing this, we ensure a central point for problem resolution, billing and customer service. Avidex provides a single
centralized contact to ensure your support needs are met, wherever the need arises.
Technical Certification Standard
To maintain optimal performance of integrated systems, whether or not Avidex originally installed them, we offer the
Technical Certification Standard. By certifying your integrated systems, Avidex guarantees the functionality of those
systems according to original functionality. This allows Avidex to bring the system under a Maintenance and Support
Agreement while confirming its operability for the duration of the contract.
Page 29 of 29

Avidex Statement of Qualifications 2012 Page 1 of 29

Transcription

Similar documents

Turning the - Incriminator Audio

your report here

Katalóg karta AV-2500-ECO

Students use AutoSketch software to complete the design of a home

vTuner Internet Radio Rapid Prototyping SDK USB

Bticino 334202 (5 Wire)

COMMERCIAL: Link Media - Everest Lounge, Harrow, UK

Why Aurix?

Cleveland Institute of Music

Halo by Parasound is the pinnacle of our 25 years` experience.