The Laurel Spirit - Laurel Health Care Company

Transcription

The Laurel Spirit
A L A U R E L H E A LT H CA R E C O M PA N Y A S S O C I AT E P U B L I CAT I O N VOL. 13 • SUMMER 2012
Showing Spirit on Laurel Day
Our hard-working Associates show their Laurel Spirit every day
of the year. Each June on Laurel Day, we celebrate that Spirit with a day
of fun, team building and recognition. This year, our facilities once again
outdid themselves with some very creative expressions of appreciation
and camaraderie. Associates at The Laurels of Summit Ridge enjoyed spa
treatments, a car wash and some fantastic food. It was a real circus at
The Laurels of Blanchester, complete with clowns and carnival games.
And once again, The Laurels of Bon Air, University Park, and Willow
Creek joined together for a day of friendly
competition at their annual Staff
Olympics.
No matter
how you chose
to celebrate,
we hope that
you all enjoyed
Laurel Day to
the fullest.
It’s all
fu
Staff O n and game
ly
s
Laurels mpics, a jo at the annu
int effo
al
Willow of Bon Air,
Univer rt by The
Creek.
sity Pa
rk and
their Spa
ge enjoy
id
R
it
m
f Sum
Laurels o
s at The
Associate ents.
tm
Day trea
The Laurels
of
slide, bounce Kent made a splash with
a
ho
Associates an use and other fun activ water
ities for
d their famili
es.
A Look Inside
1 Showing Spirit
Performers from Cincinnati Circus livened the day at The Laurels of Blanchester.
on Laurel Day
2 That's the Spirit
3 Words of Thanks
4–5 2012 Management
Meeting Awards
6–7 That’s the Spirit!
8 Spirit News
D E M O N S T R A T I N G T H E L A U R E L W A Y
That’s the Spirit!
e at
i
rader
a
y cam
el Da
ur
me La
joy so lb.
n
e
s
e
iat
eKa
Assoc urels of D
a
The L
Laurels
s at The
Associate y.
a
Laurel D
of
n on
some fu
an into
le
m
a
th
Cha
Associate
s
friendly c at The Laurels of H
ompetitio
illiard en
n.
gage in so
me
Associa
Manag tes at Maple
w
e
some d ment skit, w ood of Mar
sh
orked
eliciou
on the all put on a
s food
.
Relay
for Lif Stress
e, and
enjoye
d
Associates at The Laurels of GreenTree Ridge enjoyed live
music on the pavilion.
2
T H E L A U R E L W AY O F C A R I N G C O M E S F R O M W I T H I N
A
W O R D F R O M O U R C U S T O M E R S
Words of Thanks
Often, Laurel Health Care Associates go above
and beyond the call of duty, reaching out in the
communities they serve and demonstrating The
Laurel Way of Caring. Here are a few of the
letters, or excerpts of letters, of appreciation we
have received commending these Associates for
their extra efforts.
alb
The Laurels of DweK
orld was
ily’s
Last July my fam
when my father’s
n
w
turned upside do
cted
quick and unexpe
dementia took a
m
fro
. We went
turn for the worse
me to having to
ho
at
caring for him
for him and had
find 24-hour care
st
sion overnight. La
to make the deci
s
hi
at DeKalb,
August he arrived
are so incredibly
e
W
new home. . .
new home.” The
pleased with “his
so
b is amazing and
Laurels of DeKal
es
ud
cl
in
l staff. This
is their wonderfu
y,
ar
et
di
n,
ministratio
nurses, aides, ad
is
th
. Every day
housekeeping. .
y
e and beyond m
ov
facility goes ab
expectations.
The Family
of Denny Brown
The Laurels of Hudsonville
I am writing to recognize the
excellence of Tara Bruins, the
SSW at [your facility]…Ov
er the past two years, we hav
e had
to admit both of my parent
s to the facility. Although it
has
been a difficult time of tran
sition, it has been made sm
oother
by the kindness and profes
sionalism of the entire staff
at
The
Laurels, but specifically bec
ause of Tara…I am not quite
sure
where we would be or what
we would do without her sup
port
in the care and planning for
my parents. [We also want
to
thank] Matt Biezunski, the
activities director at the fac
ility. My
sister and I are so incredibly
thankful to Matt for his kin
dness,
his energy and his genuine
care of our father, as well as
all of
the residents of the facility.
Bryant Domina
The Laurels o
f Chatham
I am sendin
g a small gif
t that I hope
as a symbol
can be disp
of the husba
layed
nds and wiv
grandparen
es, parents,
ts, brothers
a
n
d
Although m
sisters that yo
y dad’s dec
u care for.
line was dif
I appreciate
ficult to obse
the quiet, c
rve,
aring mann
supported b
er in which
oth my dad
yo
u
a
n
d
traumatic fa
mom. The fa
lls and no sk
ct that he h
in
ad no
of an observ
breakdown
is a clear in
ant nursing
dication
staff! Deme
However, yo
ntia is a cru
ur care softe
el disease.
ned his dec
is very impo
line. The wo
rtant.
rk you do
Chris Harlan
The Laurels of Hendersonville
In appreciation of The Laurels of Hendersonville, we would like to
express our genuine appreciation for the staff there. There are too many
names to mention but they all know who they are who took time to care
for Ted McKinney. They were never too busy. There at the last before the
end of his life they treated him with utmost dignity. Some went above and
beyond in showing compassion as caregivers. We were happy with his
stay and all the care he got there. We wanted you to know how thankful
we were for having Ted McKinney there at The Laurels of Hendersonville.
Wade and Debbie Lail
T H E L A U R E L W AY O F C A R I N G C O M E S F R O M W I T H I N 3
Management
2012 Management Meeting Awards
The Laurel Way
We are a team of professionals
dedicated to promoting the highest
level of independence and quality
of life for our Guests by creating
a comfortable living environment
and providing comprehensive
health care services.
To accomplish this, we have
a responsibility to:
Laurel Health Care Company is pleased to recognize these facilities and
Associates for outstanding performance in 2011.
Pinnacle Award
for best overall performance
The Laurels of Bon Air
Runner-Up
The Laurels of Willow Creek
• Treat everyone with dignity
and respect
Members of The Laurels of Bon Air
staff receive the Pinnacle Award.
• Conduct ourselves with the
highest level of integrity and
ethical behavior
Pictured left to right: Tyler Mackall,
Susan Jenkins, Tara Davis,
Cathy Chiovaro, Dennis Sherman
and Tom Franke
• Be uncompromising in our
standards of quality of care
and service
• Attract, train and retain
knowledgeable, caring and
compassionate individuals
• Challenge ourselves to grow
as people, as professionals and
as a company
• Earn a fair and reasonable profit
for our stakeholders
We embrace these responsibilities,
with commitment and enthusiasm,
in our pursuit of The Laurel Way.
“Creating a Legacy
by Exceeding
the Needs
and Expectations
of Those We Serve,
while Embracing
The Laurel Way.”
4
100% Club Winners
for full occupancy during 2011
The Laurels of Blanchester
The Laurels of Carson City
The Laurels of Charlottesville
The Laurels of Chatham
The Laurels of Defiance
The Laurels of Forest Glenn
The Laurels of Fulton
The Laurels of Galesburg
The Laurels of GreenTree Ridge
The Laurels of Hilliard
The Laurels of Hillsboro
The Laurels of Massillon
The Laurels of Sandy Creek
The Laurels of Toledo
The Laurels of Worthington
Maplewood of Marshall
Maplewood of Mt. Pleasant
Maplewood of Sandy Creek
Maplewood of Shane’s Village
Laurel Legacy Award Winners
for exceeding expectations of those we serve
The Laurels of DeKalb
The Laurels of Shane Hill
The Laurels of University Park
Meeting Awards
The Laurel Way Award Winners
for outstanding demonstration of the Laurel Way of Caring
The Laurels of Bedford
The Laurels of Coldwater
The Laurels of Mt. Vernon
The Laurels of Norworth
The Laurels of Salisbury
The Laurels of Shane Hill
The Laurels of Summit Ridge
Maplewood of Mt. Pleasant
Maplewood of Marshall
Maplewood of Shane’s Village
Rehab Services Director (RSD) Awards
Best Fiscal Management
The Laurels of Kent
Best ICF Patient Advocacy
The Laurels of Hudsonville
Best Staffing Management
Rehab RUGs Management
The Laurels of Mt. Vernon
New RSD Council Members
Renea Hamman,
The Finnerty
Award Winners
for excellence
in property management
The Gaulke Award
Winner
for outstanding
business management
The Castor Award
Winners
for outstanding quality
of care and service
Sales Achievement Awards
Percent Over Budget
Medicare
The Laurels of Norworth
Total Percent Over Budget
Total Actual Patient Days
Medicare
T H E L A U R E L W AY O F C A R I N G C O M E S F R O M W I T H I N The Laurels of Bon Air
The Laurels of Coldwater
The Laurels of Summit Ridge
5
Highlighting
Positive Outcomes
Turns Guests into
Advocates
The Laurels of Steubenville
has found a charming way to
keep their visibility high in their
local community. Each month,
the facility highlights a recent
Guest as the “Guest of the
Month” in an ad featured in
the local newspaper. These
testimonials from Guests who
are doing well back at home
are powerful reminders of the
positive work we do for our
families and communities.
Last month, the facility
introduced Wanda Gosciski,
who successfully completed
rehabilitation at The Laurels and
is now back at home with her
daughter. Mrs. Gosciski says
of her experience at The Laurels
of Steubenville: “Everyone at
The Laurels treated me very nice
and you couldn’t ask for better
care. I especially loved the
therapy department, but everyone
was wonderful.”
6
High School Band Lifts Spirits
at Sandy Creek
Guests at The Laurels of Sandy Creek were entertained this summer by
the Wayland Union High School Band, directed by Kelli Smith. The Guests,
many in wheelchairs, were escorted to the front lawn to hear the band
perform. Many of the Guests were inspired to raise their hands and clap
during a stirring rendition of the Wayland Union fight song. The band plans
to come back again in the fall.
Pop Some Popcorn and Enjoy the Show
Guests at The Laurels of Coldwater had an extra treat at their weekly
popcorn party on July 18. Donna (Albright) Green, a local performer,
came to sing and entertain Guests with music from the 40s, 50s, and
60s. Green started her performing career as a child in the 1940s, singing
for local events and radio shows in
her native Ohio with her family’s
band, The Red Hats. She brought
her energy and musical skills to her
solo performance at The Laurels of
Coldwater. Guests rocked with Elvis,
“honky-tonked” with Loretta Lynn,
and enjoyed the music of Anne
Murray, Buck Owen, Patsy Cline,
and Kitty Wells.
Painting Project
Beautifies Hudsonville
Courtyard
Guests at The Laurels of
Hudsonville are doing their part
to beautify their outdoor spaces.
Guests enjoyed an afternoon painting
flower planters that will be used
to enhance the courtyard. The facility
is working hard to upgrade this
much-appreciated outdoor living
area, which is used for a variety
of activities throughout the day
and evening.
Gone Fishin’
Rolling Out the Red Carpet
The Laurels of Steubenville held their annual RSVP
Appreciation Luncheon in June. It was a red-carpet
event, welcoming 75 senior citizens from the community
to a fun social event featuring great food, goodies and
live music on harp and piano.
T H E L A U R E L W AY O F C A R I N G C O M E S F R O M W I T H I N Guests at The Laurels of
Blanchester enjoyed an afternoon
of fishing and boating
at nearby
Lake
Lorelie.
This annual
event,
especially
popular
among the
gentlemen,
was organized
by Activity
Director Kiley
Short and
Maintenance
Director
John Jones.
7
W H O ,
W H A T,
W H E R E ,
W H E N A N D H O W
Spirit News
t
T
el Spiri
he L aur
• SUMMER
VOL. 13
COMP
SSO
ANY A
C I AT E
PUBLI
CAT I O
2012
N
ay
Laurel D
Spirit on
Showing
R
A LAU
A LT
EL HE
E
H CAR
ry day
Spirit eve
r Laurel
with a day
show thei
that Spirit
in
celebrate facilities once aga
Associates
Day, we
-working
n
our
on Laurel
Our hard
This year, ions of appreciatio spa
r. Each June and recognition.
ress
yea
exp
the
enjoyed
of
tive
building
mit Ridge
very crea
circus at
of fun, team selves with some The Laurels of Sum
real
a
at
food. It was carnival games.
outdid them erie. Associates
fantastic
e
and
arad
ns
som
low
clow
and cam a car wash and
and Wil
plete with
ity Park,
treatments, of Blanchester, com Bon Air, Univers
of
The Laurels in, The Laurels
of friendly
e aga
for a day
And onc
f
ed together
Creek join at their annual Staf
competition
Olympics.
No matter se
cho
how you
e,
to celebrat
that
we hope
yed
you all enjo to
Day
rel
Lau
the fullest.
e Laur
at Th
ciates ents.
Asso
treatm
Day
els of
a
ir Sp
joy the
ge en
it Rid
Summ
It’s all fun and games
at the annual
Staff Olympics, a joint
effort
Laurels of Bon Air, Universityby The
Park and
Willow Creek.
splash with a water
The Laurels of Kent made a
fun activities for
slide, bounce house and other
Associates and their families.
side
A LoogkSpiIn
rit
Showin Day
on Laurel
Spirit
That's the
Thanks
Words of
nt
2 Manageme
4–5 201 g Awards
etin
Me
rit!
t’s the Spi
6–7 Tha
News
rit
Spi
8
1
2
3
ter.
Blanches
Laurels of
day at The
livened the
ti Circus
inna
s from Cinc
Performer
Catch the Spirit
To help make The Laurel Spirit
truly valuable for every Laurel
Associate, we want your input.
If you have ideas for stories, features
or photos, let us hear from you!
Do you know someone who
exemplifies The Laurel Way of
Caring? Please submit your ideas
to your Administrator, who will pass
them on to The Laurel Spirit editor,
Brent Tippie.
The Laurels
of Massillon
Achieve DeficiencyFree Survey
Laurel Health Care
congratulates The Laurels
of Massillon, who received
a deficiency-free survey
this year.
8
The Laurels of Chatham and The Laurels
of Hendersonville Recognized for
Outstanding Quality Care
The Laurels of Chatham and The Laurels of Hendersonville have been
recognized as 2012 recipients of the Bronze—Commitment to Quality
award for their dedication to improving quality care. The award is one of
three distinctions possible through the National Quality Award program,
presented by the American Health Care Association and National Center
for Assisted Living (AHCA/NCAL). The program honors facilities across
the nation that have demonstrated their commitment to the quality
improvement journey.
“Each one of the award recipients has proven its dedication to
improving lives through quality care, and it is a privilege to honor them
with this year’s award,” said Governor Mark Parkinson, President and CEO
of AHCA/NCAL. “We congratulate The Laurels of Chatham and The Laurels
of Hendersonville on this achievement.”
Implemented by AHCA/NCAL in 1996, the National Quality Award
Program is centered on the core values and criteria of the Baldrige
Performance Excellence Program. The program assists providers of
long term and post-acute care services in achieving their performance
excellence goals.
The program has three levels: Bronze, Silver and Gold. Facilities
begin the quality improvement process at the Bronze level, where
they develop an organizational profile with essential performance
elements such as vision and mission statements and an assessment
of customers’ expectations. Bronze applicants must demonstrate their
ability to implement a performance improvement system. A team of
trained Examiners reviews each Bronze application to determine if
the facility has met the demands of the criteria. As recipients of the
Bronze—Commitment to Quality award, The Laurels of Chatham and
The Laurels of Hendersonville may now move forward in developing
approaches and achieving performance levels that meet the criteria
required for the Silver—Achievement in Quality award.
“The commitment these facilities have made to quality care does not
stop with this benchmark award,” says Chick Stepahin, Chair, AHCA/
NCAL National Quality Award Board of Overseers. “The journey to quality
care requires dedication and The Laurels of Chatham and The Laurels of
Hendersonville have risen to the challenge.”
The awards will be presented to the facilities during AHCA/NCAL’s 63rd
Annual Convention and Exposition, October 7–10, 2012 in Tampa, Fla.

The Laurel Spirit - Laurel Health Care Company

Transcription

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