Beazley Claims Factsheet

Beazley
Claims
Service you can depend on
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Beazley
Claims
“We place claims managers
alongside underwriters in each
trading team. This way they
develop a really good
understanding of our insurance
products and make sure that
when a claim comes in we
respect the policy intent.
Sometimes insurers forget
that a policy is a promise to
pay covered claims, not a piece
of paper for lawyers to pore
over looking for loopholes.”
Anthony Hobkinson
Group Head of Claims
Dependable, high quality claims service has been at
the heart of Beazley’s business for more than 25 years.
We focus on four areas that we know matter greatly
to brokers and clients: access, responsiveness,
expertise and commerciality.
In each of these areas we aim to provide a service
that will exceed our client’s expectations and endorse
the broker’s good judgement in having recommended
Beazley to their clients.
Access
• Easy access to
decision-makers
Responsiveness
• Swift and appropriate
response
A key benefit of doing business with Beazley is that our
claims professionals work closely with our underwriters
to ensure that we understand the promises made to
our insureds when they purchased the policy.
An intimate understanding of the product and the policy
terms ensure that we provide a high quality and rapid
service to our insureds and brokers alike.
Expertise
• Expertise relevant to
the insurance contract
and to the client’s
industry
Commerciality
• Building long term partnerships
Beazley
Claims
“We pride ourselves on listening to
our business partners and working
with them to find the right solutions,
all the better if we are thinking
beyond the norm to find that
solution. We are a leading provider
of sports disability insurance in the
London market and many of our
clients are world class athletes.
They are expected to deliver high
class performance day in and
day out, and they expect such
performance from others and
this keeps us on our toes.”
Shaun Pink
Life, Accident & Health
Our expertise
We know that clients value dealing with an insurer
that has experience of their industry and is familiar
with the kinds of dispute that can arise. By specialising
we are better able to support and coordinate the
prompt resolution of claims. Our team includes claims
professionals with deep experience in their respective
product areas.
Our philosophy is to form long term effective
partnerships with our insureds and brokers
that go beyond the handling of any single claim.
Through building trust and understanding we are
better able to resolve quickly any claims issues
that may arise.
A wide range of skills are required to service claims
across varying business lines. With a team of over
100 professionals in different jurisdictions we are
able to handle effectively the full spectrum of claims,
whether we are dealing with a public company board
of directors, a long-term care facility, an off-shore
energy company, a data security breach, or the
effects of a natural disaster.
This is what the brokerage community had to say about our claims staff:
“Very responsive and very helpful. The people I deal with know what they are talking about.”
“Superior claims team with superior knowledge.”
“They are a proactive team that I enjoy dealing with, as they take a bigger picture view and are client service orientated.”
Source: Gracechurch Claims Performance Monitor
Beazley
Claims
“Our extensive experience with
technology, intellectual property
and privacy matters sets us apart
from other carriers and makes
a meaningful difference in the
defence of claims. The era of big
data, social networking and cloud
computing has led to a rapidly
developing legal landscape.
Our technology and media claims
team understands the emerging
liabilities and complexities of this
world and we team with defence
attorneys to secure the best
outcome for our insureds in
the event of a data breach.”
Beth Diamond
Technology, Media & Business Services
Our claims team
Anthony Hobkinson
Group Head of Claims
London
+44 (0)20 7674 7561
[email protected]
Freddie Marsh
Professions
London
+44 (0)20 7674 7121
[email protected] Yera Patel
Shaun Pink
Directors and Officers
Life, Accident & Health
Political Risks & Contingency
London
London
+44 (0)20 7674 7142
+44 (0)20 7674 7128
[email protected] [email protected]
Eric Ross
US & International Small Business
Farmington
+1 (860) 677 3760
[email protected]
Beth Diamond
Technology, Media & Business Services
New York
+1 (646) 943 5912
[email protected]
Steven Chang
Healthcare
New York
+1 (646) 943 5911
[email protected]
Trevor Self
Property and Property Reinsurance
London
+44 (0)20 7674 7272
[email protected]
James Pooley
Marine
London
+44 (0)20 7674 7432
[email protected]
beazley.com/claims
Plantation Place South
60 Great Tower Street
London EC3R 5AD
United Kingdom
T+44 (0)20 7667 0623
F+44 (0)20 7674 7100
Beazley Group
30 Batterson Park Road
Farmington, CT 06032
USA
Beazley plc (BEZ.L), is the parent company of specialist insurance
businesses with operations in Europe, the US, Asia and Australia.
Beazley manages five Lloyd’s syndicates. All Lloyd’s syndicates are
rated A by A.M. Best.
Beazley’s underwriters in the United States focus on writing a range
of specialist insurance products. In the admitted market, coverage
is provided by Beazley Insurance Company, Inc., an A.M. Best A rated
carrier licensed in all 50 states. In the surplus lines market, coverage
is provided by the Beazley syndicates at Lloyd’s.
Beazley is a market leader in many of its chosen lines, which include
professional indemnity, property, marine, reinsurance, accident and
life, and political risks and contingency business.
T+1 (860) 677 3700
F+1 (860) 679 0247
Beazley Group
1270 Avenue of the Americas
Suite 1200
New York, NY 10020
USA
T+1 (646) 943 5900
F+1 (646) 378 4039
beazley.com/claims
CBSL218_UK/US_12/12
Beazley Group