EIED EIED EIED - Sharif MBA Students Forum

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EIED
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Energy Industry Engineering & Design,
Balanced Score Card
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Developing a System for Assessment of Project Management
Processes in the Project-based Organization (Case study)
S.Ghobadia, A.Shakerib, M.Ashtaric,R.Khosravinasrd
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Ph.D. candidate of Industrial Engineering, M&M Supervisor,EIED
Ph.D. candidate of Industrial Engineering, R&D Supervisor,EIED
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MSc in Industrial Engineering, QM Manager,EIED
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BSc Student of Industrial Engineering, AzadUniversity, BONAB branch
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Abstract:
Performance assessment is the main tool for proofing proper execution of the organization s
strategy and reach to its goals. In the other word, an organization cannot go through its strategy
and reach to its goals, without a strategy-based performance assessment system. This system
will ensure management about effectiveness of implemented procedures by providing
appropriate analysis on fid-backs of operations. Based on ISO 9001:2000, the organization shall
apply suitable methods for monitoring, and where applicable, measurement of the quality
management system processes. These methods shall demonstrate the ability of the processes to
achieve planed results.
In Energy Industries Engineering & Design (EIED) Company, which is a project-based
organization, it is decided to design a system for measurement and assessment of project
management processes performance on the basis of Balanced Sore-card (BSC), then the
designed system is used as a methodology for identification organizational goals and plans.
Based on BSC, organizational goals are categorized in to four categories named financial, client,
processes and learning and growth. After that, we implemented a systematic approach for
measuring of reached goals. A set of techniques have been used to analyze data collected on
operations and identification of weak organizational areas. Finally, improvement projects are
defined based on theses weaknesses.
Keywords:
Balanced Scorecard(BSC), Strategy, Policy, Monitoring & Measurement, Project Management,
Project-based Organization.
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Management Quality
Decision Quality
Processes Performance
Organizational Perception
Performance Measurement Systems (PMS)
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Measurement in the construction sector: A Pilot study, Electronic Working paper
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2001,1-47.
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