service changes

Transcription

service changes

CENTRAL OHIO TRANSIT AUTHORITY
MAY
2015
SERVICE CHANGES
Effective Monday, May 4, 2015
15-0105_COTA_Service Brochure_May_draft_v4.indd 1
4/9/2015 12:20:00 PM
Ride COTA’s Zoo Bus
Get 1/2 off
Zoo Admission
Visit cota.com/zoobus for more information
See a cheetah run. Feed a giraffe.
Plus meet a continent of other animals too.
It’s an adventure you’ll love!
4/9/2015 12:20:02 PM
s
3RD AVE
& SAY AVE
SUMMIT ST
2ND AVE
1ST AVE
n
PRICE AVE
E HUBBARD AVE
W HUBBARD AVE
BUTTLES AVE
BUTTLES AVE
W RUSSELL ST
E RUSSELL ST
SWAN ST
SPRUCE ST
OHIO CENTER WAY
NATIONWIDE BLVD
OHIO CENTER WAY
NATIONWIDE BLVD
SPRING ST
LONG ST
LONG ST
E GAY ST
BROAD ST
CAPITOL SQUARE
TOWN ST
TOWN ST
MAIN ST
MAIN ST
MOUND ST
BLENKNER ST
BLENKNER ST
SYCAMORE ST
o.
COTA.com/CBUS
4/9/2015 12:20:02 PM
May 2015
Service Changes
Effective Monday, May 4, 2015
This information is available in accessible
formats. Call (614) 228-1776 with requests.
4/9/2015 12:20:03 PM
table of contents
Overview of Changes
1
Bus Stop Service Improvement Project
7
Transit System Redesign
9
Local Lines & Maps
11
Express Lines & Maps
21
Crosstown Lines & Maps
25
How to Read a Timetable
28
Fares & Passes
27 & 29
Students31
Senior Services
32
Mobility Services
33
Bike & Bus
34
Park & Ride
35
Helpful Tips
37
Need More Info?
38
COTA adheres to a policy of non-discrimination to ensure
that no person is excluded from participation in, denied the
benefits of, or subjected to discrimination on the grounds
of race, color, or national origin, with regards to both COTA
services and facilities.
William J. Lhota Building
33 N. High St. • Columbus, OH 43215
COTA.com
4/9/2015 12:20:03 PM
overview of changes
Description of Service Change
Local
0
1
1
2
2
3
3
4
4
5
6
6
7
7
8
8
9
10
10
11
11
12
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14
15
16
16
18
19
21
CBUS
Livingston
Cleveland
E. Main
N. High
Northwest Blvd.
W. Mound
Indianola
Parsons
W. Fifth Ave.
Sullivant
Mt. Vernon
Neil
Whittier
Hamilton Ave.
Frebis
Leonard/Brentnell
E. Broad
W. Broad
Oak/Bryden
St. Clair
McKinley/Fields
US 33/Watermark
Harmon/Greenlawn
Grove City
E. Long
S. High
Kenny
Arlington/Grandview
Night Owl
Modify
Travel Time/
Service
Reliability
WKD SAT
Frequency
of Service
SUN WKD SAT

 


Spa
of Ser
SUN WKD SAT

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
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1 • MAY 2015
4/9/2015 12:20:04 PM
SAT
SUN WKD SAT
Alignment
SUN WKD SAT
New Line/
Service
SUN WKD SAT
MAP
Span
of Service
BSSIP
quency
ervice
SUN













*see glossary of terms on pages 5-6
SERVICE CHANGES • 2
4/9/2015 12:20:04 PM
overview of changes
Express
Brooksedge
Polaris
Smoky Row
Worthington
Crosswoods
North Central
Karl
Tamarack
Annehurst
Westerville
Easton
New Albany
New Albany
40
Business Park
41 Gahanna
43 E. Broad
44 North Reynoldsburg
45 Reynoldsburg
46 Eastland
47 Brice
48 Eastgreen
49 Southeast
52 OSU/Airport**
53 Lincoln Village
54 London - Groveport
55 Gender
56 Tuttle
57 Hilliard
58 Dublin
59 Dublin/Metro
Modify
Travel Time/
Service
Reliability
WKD SAT
Frequency
of Service
SUN WKD SAT
Spa
of Ser
SUN WKD SAT
27
29
30
31
32
33
34
35
36
37
38
39

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
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
3 • MAY 2015
4/9/2015 12:20:04 PM
SAT
SUN WKD SAT
Alignment
SUN WKD SAT
New Line/
Service
SUN WKD SAT
MAP
Span
of Service
BSSIP
quency
ervice
SUN









Continued on next page >
*see glossary of terms on pages 5-6
**updated to reflect 2015 dates of operation
4/9/2015 12:20:05 PM
overview of changes
Modify
Travel Time/
Service
Reliability
Frequency
of Service
Spa
of Ser
Express
WKD SAT
SUN WKD SAT
SUN WKD SAT
Crosstown
WKD SAT
SUN WKD SAT
SUN WKD SAT
60
61
64
65
66
67
68
Arlington
Kenny
Grove City
South Park
Hilliard/OSU
East Hilliard
Hilliard/Westbelt
80
81
82
83
OSU/Lennox
Hudson/Ohio
Grandview/OSU
Oakland/Weber
Hilliard/Arlington/
84
OSU
87 Cassady
89 Hamilton Rd.
92 James/Stelzer
95 Morse/Henderson
96 Fifth Ave.
118 Sawmill
Seasonal
98
Columbus Zoo



WKD SAT


SUN WKD SAT
SUN WKD SAT
SEASONAL SERVICE
glossary
Alignment – The path the bus travels along a particular
line.
Frequency of service – The time between buses on a
particular line.
Line-up – Scheduled time when most major local lines
arrive Downtown at the same time to provide transfer
opportunities. Line-ups occur on late-night and Sunday
trips.
On-time performance – This is an indicator of service
reliability. Buses that arrive up to five minutes after the
established stop time are considered on-time.
5 • MAY 2015
4/9/2015 12:20:05 PM
Alignment
New Line/
Service
SAT
SUN WKD SAT
SUN WKD SAT
SUN WKD SAT
SUN
SAT
SUN WKD SAT
SUN WKD SAT
SUN WKD SAT
SUN
SAT
MAP
Span
of Service
BSSIP
quency
ervice




SUN WKD SAT

SUN WKD SAT
SUN WKD SAT
SUN
ONAL SERVICE BEGINS
Service reliability – The ability of buses to
consistently maintain their established schedule.
Span of service – The time from when service begins in
the morning to when it ends in the evening.
Travel time – The time a bus travels from an origin
stop to a destination stop.
Trip time – A departure time for a particular trip on
a line.
4/9/2015 12:20:05 PM
bus stop service improvement project
To improve bus service, COTA is reviewing the
spacing and locations of bus stops. Bus stops
should be spaced to balance the need for quick
travel times, and how far customers have to
walk to get to the stop. Strategically spaced
bus stops have positive impacts on quality of
service and time efficiency. In 2010, COTA started
reviewing all existing bus stops to ensure spacing
is consistent with new land use and population
density guidelines.
Bus Stop Spacing Guidelines
Population Density
Bus Stop Spacing Standard
High Density
20 people/acre
500-700 feet
Fully-developed Residential
10-20 people/acre
700-850 feet
Low Density Residential
3-10 people/acre
850-1200 feet
Rural Areas or Express Lines
0-3 people/acre
1200+ feet
7 • MAY 2015
4/9/2015 12:20:05 PM
bus stop service improvement project
Other Factors Affecting Bus Stop Placement
• Ridership
• Pedestrian amenities like sidewalks and crosswalks
• Special populations
• Nearby destinations
• Transfer opportunities
Some bus stops on the following lines were reviewed
through the Bus Stop Service Improvement Project for
the May 2015 Service Change:
11 Oak-Bryden/St. Clair
19 Arlington/Grandview
56 Tuttle Crossing
58 Dublin Express
59 Dublin Metro
80 OSU/Lennox
82 Grandview/OSU
84 Hilliard/Arlington/OSU
Commuter bulletins were posted at all stops proposed
for removal in order to gather customer feedback, and
the public comment period lasted for three weeks. After
the public comment period ended, COTA addressed all
public comments and reevaluated all stops that received
feedback in order to produce a final stop removal list.
For a complete list of bus stops affected, contact
COTA Customer Service at (614) 228-1776,
TTY/TTD (614) 275-5878 or visit the COTA website at:
cota.com/bssip.
4/9/2015 12:20:05 PM
transit system redesign
Through 2017, COTA will be making significant
changes to its bus system as a part of the Transit
System Review/Redesign (TSR). These changes
will improve service throughout the region by
increasing trip frequency on several lines, adding
consistent service on nights and weekends,
improving crosstown connections, minimizing the
need to travel Downtown if it is not your final
destination, and adding service to new areas in
the community. For more information, visit COTA.
com/TSR.
More people in central Ohio will have access to
COTA’s system when the TSR has been completed.
However, in order to make these changes, some
current service will be changed, combined with
other service, or discontinued. If you are losing
your current access to COTA’s system, there may
be other transit options available for you to travel
to work, school, medical appointments and other
locations throughout the community.
COTA Mainstream Mobility Services
(614) 275-5828
COTA.com/mainstream
COTA’s Mainstream is a complementary demandresponse, shared-ride public transportation service for
individuals whose disability prevents them from using the
fixed-route bus service. Eligibility is determined through an
application and assessment process based on the Americans
with Disabilities Act (ADA) requirements.
MORPC RideSolutions
1-888-742-RIDE
morpc.org/ridesolutions
The Mid-Ohio Regional Planning Commission (MORPC) offers
a program called RideSolutions that provides a variety of
services for commuters traveling to and from work, including
car and vanpooling matching services. RideSolutions also
offers a Guaranteed Ride Home Program, which provides
users with a 90% reimbursement of cab fare in case of
emergencies. Please contact RideSolutions at
1-888-742-RIDE (7433) or visit morpc.org/ridesolutions for
additional information.
9 • MAY 2015
4/9/2015 12:20:05 PM
Hands on Central Ohio 2-1-1
(614) 221-2255
211centralohio.org
HandsOn Central Ohio’s 2-1-1 Directory of Human Services
connects callers with specialists that have access to a Franklin
County database, and will help you find the transportation
source that best fits your needs. The directory is also available
online at 211centralohio.org.
Car2Go Columbus
(614) 222-0902
Columbus.Car2Go.com
Provides on-demand access to a network of 300 Smart Cars
serving Central Ohio, Easton Town Center, The Ohio State
University, and to/from Port Columbus International Airport
via The Parking Spot. Car2go members can take one-way
trips to their final destination, and park in any legal parking
spot within the Home Area for a low, affordable rate - $0.41/
minute with parking, fuel and insurance included. Sign up
online before you arrive, or visit the local office for same-day
access.
CoGo Bike Share Columbus
1-855-877-COGO (2646)
CoGoBikeShare.com
The CoGo network spans 300+ bicycles and 30 stations
located throughout downtown Columbus. Available for use
24 hours a day, 365 days a year with unlimited 30 minute
trips. 24-hour passes ($6) and annual memberships ($75) are
available.
UBER
UBER.com/cities/Columbus
Uber connects people looking for rides with available
transportation providers. Payments are hassle-free and made
through the mobile app based on distance & time of your ride.
Choose between uberX, the low-cost option for the cheapest
ride in town, or uberBLACK, the more luxurious option.
Taxi Service
There are more than 535 taxicabs available in Columbus, the
largest company being Yellow Cab Columbus.
Yellow Cab Columbus
(614) 444-4444
YellowCabofColumbus.com
Yellow Cab Columbus has wheelchair accessible taxi cabs
available upon request.
4/9/2015 12:20:05 PM
local lines & maps
2 E. Main Sunday
2 N. High Weekday and Sunday
Travel times adjusted to improve on-time
performance.
performance.
3 Northwest Blvd.Weekday and Saturday
Trip times shifted to improve Downtown bus
spacing.
3 W. Mound Weekday and Saturday
spacing.
4 Indianola
Sunday
5 W. Fifth Ave.
All days
The bus leaving High Street and Broad Street
at 6:00 p.m. will now travel to the end of the
line on High Street at Kanawha Avenue via
Broadmeadows Boulevard.
performance.
Letter codes are added to destinations to improve
ease of use.
11 • MAY 2015
4/9/2015 12:20:05 PM
local lines & maps
6 Sullivant
All Days
6 Mt. Vernon
All Days
Alignment around Hollywood Casino has changed.
See Map 1, pg. 18. Travel times have been adjusted
due to this realignment.
Trip times have changed due to realignment of 6
Sullivant.
7 Neil Weekday
Travel times adjusted due to decrease in summer
ridership near OSU.
spacing.
7 Whittier Weekday
spacing.
8 Frebis Weekday and Saturday
spacing.
8 Hamilton Ave. Weekday and Saturday
spacing.
8 Hamilton Ave. Travel times adjusted to improve on-time
performance.
Sunday
4/9/2015 12:20:05 PM
local lines & maps
10 E. Broad
All days
Alignment has been adjusted to make Line 10
service more simple and direct.
All trips east of Hamilton Road will now travel
through the Mount Carmel East campus in both
directions on the way to/from the Limited.
Line 10R trips that traveled on South Hamilton
Road, East Main Street, Ross Road, and Langley
Avenue are discontinued. Alternate service is
available on South Hamilton Road via Line #89
Hamilton Road.
Most service that travels off of East Broad Street
has been discontinued.
See Map 2, pg. 19.
10 E. Broad
Weekday
Improved service is available between Hamilton
Road and the Limited every 30 to 60 minutes
between approximately 6:00 a.m. and 12:00 a.m.
See schedule for additional details.
Frequency is improved to approximately 15
minutes between Downtown and Hamilton Road
from approximately 7:00 p.m. to 9:30 p.m.
Line 10B trips that traveled on Pinewood Road,
South Yearling Road, Mayflower Boulevard,
Seigman Street, East Mound Street, Pierce
Avenue, East Main Street, and Bernhard Road are
discontinued.
10 E. Broad
Saturday
Frequency has been improved from 22 minutes to
20 minutes most of the day.
Service has been added on Broad Street between
Hamilton Road and the Limited every 30 to 60
minutes between approximately 6:00 a.m. and
12:00 a.m. See schedule for additional details.
13 • MAY 2015
4/9/2015 12:20:05 PM
local lines & maps
10 E. Broad
Sunday
Frequency has been improved from 30 minutes to
20 minutes most of the day.
Service has been added on Broad Street between
Hamilton Road and the Limited every 30 to 60
minutes between approximately 7:00 a.m. and
10:00 p.m. See schedule for additional details.
4/9/2015 12:20:05 PM
local lines & maps
10 W. Broad
Frequency of service has been improved.
All days
All trips now end at Westwoods Park & Ride.
Alignment has been adjusted to make Line 10
service more simple and direct.
Most service that travels off of West Broad Street
has been discontinued.
Service is discontinued on North Murray Hill Road,
Beacon Hill Road, and Sturbridge Road. Service
instead operates on West Broad Street in this
area.
Line 10G trips to Galloway Road have been
discontinued.
See Map 3, pg. 20.
10 W. Broad
Weekday
Frequency is improved to approximately 15
minutes from approximately 6:30 p.m. to 9:30
p.m.
Select line 10 trips that traveled through the
ODOT complex north of West Broad Street are
discontinued. Line 10 service is still available on
West Broad Street at Lechner Avenue and at
Whitethorne Avenue.
Line 10L trips that traveled on South Murray
Hill Road, Sullivant Avenue, and Westwoods
Boulevard are discontinued.
10 W. Broad
Saturday
10 W. Broad
Sunday
Frequency is improved from 22 minutes to 20
minutes most of the day.
Frequency is improved from 30 minutes to 20
minutes most of the day.
15 • MAY 2015
4/9/2015 12:20:05 PM
local lines & maps
11 Oak/Bryden
All Days
11 St. Clair
All Days
Bus Stop Service Improvement Project. Please see
page 8 for details.
page 8 for details.
12 McKinley/Fields Saturday and Sunday
Alignment and times adjusted on Saturday and
Sunday.
Buses now head east on Broad Street, north on
Front Street, east on Gay Street, south on High
Street bypassing the stop on High at Broad Street,
and turn west onto Broad Street resuming the
previous alignment.
14 Harmon/Greenlawn
Weekday
spacing.
15 Grove City
Weekday and Saturday
16 E. Long
Weekday and Saturday
16 S. High Weekday and Saturday
18 Kenny Weekday and Saturday
18 Kenny Weekday and Sunday
spacing.
performance and improve Downtown bus spacing.
spacing.
spacing.
performance.
4/9/2015 12:20:05 PM
local lines & maps
18 Kenny Saturday and Sunday
Earlier morning trips added between Downtown
and Tuttle Mall.
19 Arlington/Grandview
Weekday
page 8 for details.
performance.
98 Columbus Zoo
40
£
¤
All Days
Due to construction in Dublin, line 98 service will
no longer serve the Dale Drive Park & Ride. Stops
will occur Downtown, at Griggs Dam Park & Ride,
and the Columbus Zoo.
98 Columbus Zoo
Weekday
98 Columbus Zoo
Saturday
98 Columbus Zoo
Sunday
Seasonal Zoo service beginning Monday, June 1,
2015.
Seasonal Zoo service beginning Saturday, May 9,
2015.
Seasonal Zoo service beginning Sunday, May 10,
2015.
17 • MAY 2015
4/9/2015 12:20:06 PM
!
P
local lines & maps
Map 1
Line 6 Sullivant
PHILLIPI RD
E
!
P
40
£
¤
W BROAD ST
E
!
P
VILLE RD
E
!
P
GEORGE
S
!
P
!
P
Hollywood
Casino 0
P
!
P!
¸
N
250
500
Feet
Unaffected Alignment
New Alignment
Discontinued Alignment
!
P
E
!
P
Line 6 Stop
New Line 6 Stop
4/9/2015 12:20:06 PM
local lines & maps
Map 2
Line 10 E. Broad
E
AVE
Whitehall
Park & Ride
S YEARLING RD
E 5T H
WHITEHALL
E MAIN ST
ROBINWOOD AV
"
ü
HAMILTON RD
E MAIN ST
IXB
E B
NO
D
ER R
FISH
TAYLOR ST
ATIO
D ST
E BROA
Civic
Park
CAS
TE R
AVE
REYNOLDSBURG
RD
Park and Ride
E MAIN ST
"
ü
HILL
ROSE
1
BRICE RD
19 • MAY 2015
RD
S WAGGON
LAN
D
YR
0.5
MOUNT CARMEL
EAST HOSPITAL
270
§
¦
¨
0
Miles
MCNAUGHTEN
RD
ON
GAHANNA
¸
N
I LS
NW
ER R D
4/9/2015 12:20:07 PM
GALL
OWA
Y RD
SULL
IVAN
T
Park & Ride
"
ü Westwoods
AVE
CON
BEA RD
DOCTORS HILL
HOSPITAL
WEST
N RD
270
§
¨
¦
D
N
¸
"
ü
Miles
0.5
1
Broad & Southampton
Park & Ride
ST
0
W BROAD
ER R
VILLE RD
RO ME RD
DEMOREST RD
D
HIL L IA R
GEORGE
S
Y
MURRA
D
R
L
IL
H
"
ü
S HAGUE AVE
Park and Ride
New Alignment
ODOT/ODPS
70
§
¦
¨
W BROAD ST
IS
BU
RD
H
E
E AV
AR
R
PHILLIPI RD
TAYLOR ST
ATIO
NR
D
GAHANNA
ON
A GU
E
NH
PIK
AVE
E
S EUREK A AV
NOR
TO
Map 3
Line 10 W. Broad
RG
E 5T H
I LS
NW
FISH
local lines & maps
4/9/2015 12:20:07 PM
express lines & maps
33 North Central
Weekday
34 Karl
Weekday
36 Annehurst
Weekday
44 North Reynoldsburg
Weekday
45 Reynoldsburg
Weekday
47 Brice
Weekday
56 Tuttle Crossing Weekday
The afternoon downtown alignment is modified to
access I-71 North via Long Street and Elijah Pierce
Avenue. See Map 4, pg. 23.
performance.
performance.
performance.
page 8 for details.
21 • MAY 2015
4/9/2015 12:20:07 PM
58 Dublin Weekday
Riverside Drive and State Route 161 intersection
to be under construction in 2015. Traffic delays
and modified travel times may be expected.
page 8 for details.
59 Dublin/Metro
Weekday
Riverside Drive and State Route 161 intersection
to be under construction in 2015. Traffic delays
and modified travel times may be expected.
page 8 for details.
4/9/2015 12:20:07 PM
Map 4
Line 33 North Central
Line 34 Karl
0.25
¸
Miles
N
0.5
§
¦
¨
71
¸
N
§
¦
¨
N THIR
670
D ST
ST
COLUMBUS
STATE COMMUNITY
MT VERNON ACOLLEGE
VE
T
ING S
E SPR
!
P
!
P
!
P!
P
EST
!
P
E LONG
E
!
!
P P E GAY ST
P ROAD ST
!
P!
EB
C
N HIGH
!
P
0
N FOURTH ST
0
C
SCIOTO
AVE
T ST
!
E
!
P
!
P
INGTON
S FRON
SCIOTO
S WA SH
T
!
P E STATENSST
E TOW
! E RICH ST
!
P P
!
P
Discontinued Stop
New Stop
Unaffected Stop
New Alignment
23 • MAY 2015
4/9/2015 12:20:08 PM
Map 5
Line 36 Annehurst
0
0.25
¸
Miles
71
§
¦
¨
N THIR
D ST
N HIGH
ST
!
P!
P
!
P
670
COLUMBUS
STATE COMMUNITY
MT VERNON ACOLLEGE
VE
T
ING S
E SPR
!
P
E
!
P
ONG ST
!
P
T
E GAY S
D ST
A
E BRO
ST
E STATE
ST
E TOWN
ST
AVE
E RICH
INGTON
T ST
E
!
P
!
P
EL
S WA SH
E
!
P
!
P
!
P
!
P
!
P
!
P!
P
!
P
!
P
!
P
!
P
!
P
S FRON
SCIOTO
§
¦
¨
N FOURTH ST
N
0.5
New Stop
Unaffected Stop
New Alignment
4/9/2015 12:20:08 PM
crosstown lines & maps
80 OSU/Lennox
All days
81 Hudson/Ohio All days
page 8 for details.
performance.
82 Grandview/OSU
Weekday
83 Oakland/Weber Weekday
84 Hilliard/Arlington/OSU
Weekday
page 8 for details.
performance.
page 8 for details.
89 Hamilton Rd. All Days
Earlier and later trips were added in conjunction
with changes to the Line 10 East Broad Street
schedule.
25 • MAY 2015
4/9/2015 12:20:08 PM
crosstown lines & maps
92 James/Stelzer Weekday
95 Morse/Henderson
Saturday
Frequency is improved from approximately 30
minutes to approximately 15 minutes between
Eastland Mall and the Chalmers P. Wylie VA
Ambulatory Care Center from 6:15 a.m. to 9:15
p.m. Northbound buses will travel the regular
route to East Broad Street, and then travel
straight north on James Road to the Chalmers P.
Wylie Ambulatory Care Center. Southbound buses
will turn south on James Road when leaving the
Chalmers P. Wylie Ambulatory Care Center and
travel straight south to East Broad Street, and
then continue the regular route to Eastland Mall.
performance.
4/9/2015 12:20:08 PM
BUY YOUR BUS PASSES AND
MULTI-USE RIDE TICKETS
WITH COTA’S
TICKET VENDING MACHINES.
Kiosks are located at three locations--COTA’s
Offices at 33 N. High St., the COTA Transit Terminal
kiosk at 25 E. Rich St., and the Spring Street Transit
Terminal kiosk at 33 W. Spring Street.
It’s easy to use, with just three simple steps.
1. Select the type of pass or Ride Ticket
2. Insert payment
Machine accepts DEBIT,
or one of these CREDIT CARDS:
3. Take your pass
You can use your pass on any fixed-route
COTA bus line.
CHECK OUT COTA’S MULTI-USE RIDE TICKET
Convenience when you need it.
LOCAL*
2 RIDES
5 RIDES
10 RIDES
$2.00
$4.00
$10.00
$20.00
^
$2.75
$5.50
$13.75
$27.50
^
$1.00
$2.00
$5.00
$10.00
EXPRESS
DICOUNT
1 RIDE
Additional $.75 required to ride Express buses when paying with
*
Local fare media, including transfers.
Only available through the Ticket Vending Machine outside
at 33 N. High St., 43215
^
Use COTA’s Ticket Vending Machine located outside
COTA’s office, 33 N. High St., in downtown Columbus
to buy multi-trip tickets anytime. You can also buy
multiple tickets and passes at one time and activate
them when you want to.
The machine accepts cash and credit cards, and
provides you your ticket immediately. Simply take
your ticket, receipt and change.
4/9/2015 12:20:09 PM
how to read a timetable
5 *
*The schedule shown may not include the correct
times for this line.
1 The first thing you will look for is your line number
and name. Our example is the 8 Hamilton Ave. The
8 Hamilton Ave. bus travels between Downtown
and the Hamilton Ave. area.
2 Look for your travel day (i.e., weekday, Saturday or
Sunday) and if you are going to Downtown or from
Downtown.
3 Find the location point closest to where you want to
get on the bus. For your exact bus stop, use Google
Transit or call (614) 228-1776.
4 Find the time you need to leave (i.e. 7:16 a.m.).
5 Move across the same line to the time you will get
off the bus (i.e. 7:52 a.m.).
4/9/2015 12:20:09 PM
fares & passes
Cash fares
This list outlines one-way fares for all COTA services. Have
exact fare ready. Bus operators carry no cash. Fareboxes
accept both bills and coins.
REGULAR
REDUCED+
CHILDREN#
$2.00
$1.00
FREE
EXPRESS
$2.75
$1.00
FREE
TRANSFER!
FREE*
FREE
FREE
LOCAL,
CROSSTOWN
MOBILITY SERVICES
(ADA CARD REQUIRED)
MAINSTREAM
PARATRANSIT
PLUS
$3.50
$5.00
WILL CALL
MOBILITY SERVICES
$4.00
(ADA CARD REQUIRED)
FIXED-ROUTE
FREE
ith Senior, Key, or children 48" tall or over,
W
up to 12 years of age
Children under 48" tall, limit three with adult,
DOES NOT INCLUDE GROUPS
!
Must request upon boarding, valid for 2 hours
*Additional $0.75 if issued on a Local or Crosstown line
and transferring to an Express line.
+
#
Adults 65 or older and all Medicare card holders
automatically qualify for all half fares with a COTA
discount ID.
Customers that qualify for a discount can ride COTA’s
fixed-route service at half the cost of regular fare and
do not pay an upcharge for Express lines with a COTA
discount ID. Customers must present the COTA ID when
they board the bus in order to receive the discount.
COTA offers three types of discount IDs: Senior, Key and
ADA.
Visit cota.com/fares or call (614) 228-1776
for more information.
29 • MAY 2015
4/9/2015 12:20:09 PM
Prepaid passes give you unlimited
servicefor one day, one week or 31 days.
31-DAY
1-DAY
7-DAY
LOCAL*
$62.00^
$4.50#
$25.00^
EXPRESS
$85.00^
––
––
$31.00
$2.25
DISCOUNT
+
^
^
––
MAINSTREAM
MONTHLY *
$105.00^
Purchase in advance
Purchase on bus
+
With Senior, Key or children 48" tall or over,
up to 12 years of age
*
Additional $.75 required to ride Express buses when paying
with Local fare media, including transfers.
^
#
Passes can be purchased at COTA’s Pass Sales office or
the Ticket Vending Machine at 33 N. High St., the COTA
Transit Terminal kiosk at 25 E. Rich St., in the Spring
Street Transit Terminal kiosk at 33 W. Spring Street,
select Kroger Stores, select Giant Eagle Stores, other
retail outlets or by mail. To purchase by mail, send check
or money order to COTA Pass Sales, 33 N. High St.,
Columbus, OH 43215. Make checks payable to “COTA.”
Payments must be received 10 days in advance of
anticipated use.
All Reduced Fare programs require passenger
to show valid COTA Senior, Key or ADA ID (which
include a photo). A Medicare card, as well as a State
ID or other official photo ID are required to obtain
COTA issued IDs. Senior, Key and ADA ID cardholders
do not pay an upcharge for Express lines.
4/9/2015 12:20:10 PM
pass programs
COTA partners with the following schools, universities
and organizations:
City Year
COTA partners with City Year Columbus to give
unlimited transportation to Corps members. City
Year is a group of young leaders who go into
academically challenged schools for one year to
mentor students and change lives. Thank you City
Year.
Columbus City Schools
COTA maintains a pass program with Columbus
City Schools. Check with your school for more
information.
CCAD students
If you’re a Columbus College of Art & Design
student, you can use your active CCAD student
ID to ride any COTA bus. Just swipe your valid ID
when you board.
OSU students
Ohio State students who are currently enrolled
in classes have access to COTA’s entire system.
Students must swipe their valid BuckID upon
boarding the bus.
OSU Faculty & Staff
The Ohio State University staff and faculty can
use their BuckID as a monthly local COTA pass. All
OSU faculty and staff members who are eligible
for pre-tax payroll deduction may enroll in the
program. In addition to a pre-tax deduction,
faculty and staff get a $4.00 discount on the
regular monthly local COTA pass. For more
information, visit COTA.com/osu or talk with an
OSU HR representative.
Franklin County
Franklin County employees can receive an 80
percent discount on 31-day passes via payroll
deduction. Visit cota.com/FCpassprogram to
learn more.
31 • MAY 2015
4/9/2015 12:20:10 PM
senior services
COTA offers services to meet the
needs of the active senior citizen.
From shopping to visiting
friends, COTA helps central
Ohioans get more out of
life.
COTA offers discount
fares for seniors with
your free COTA Senior
ID.
A COTA Senior ID
qualifies you for
discounts on monthly
passes and DayPasses. Passes are sold
at the COTA Pass Sales office, the Ticket Vending
Machine and participating central Ohio Kroger and
Giant Eagle stores.
Applicants must be at least 65 years of age to apply.
All reduced-fare applicants must provide a picture ID
and Social Security card when applying. Seniors must
show proof of age (driver’s license, State ID card or birth
certificate).
Senior IDs are made at COTA’s Pass Sales office,
33 N. High St., Monday-Friday, 9 a.m.-4 p.m. only. IDs
are valid for three years.
COTA offers free travel training to senior organizations.
COTA staff will come to your location to provide transit
information and how-to-ride education. To schedule a
COTA representative for your group, call (614) 275-5828.
Visit COTA.com/seniors for more information.
SENIOR CARD
Card Number
0
JANE SMITH
Date Issued
101910
Expiration Date
101919
President/CEO
4/9/2015 12:20:11 PM
mobility services
Mobility Serives is COTA’s paratransit
service for eligible persons who are
unable to use the fixed-route service as a result of their
disability. Guidelines for eligibility are based upon the
Americans with Disabilities Act (ADA). Inability to drive
a car, the distance from a bus stop and age are not
qualifying conditions in determining eligibility.
For more information on applying for Mobility Services, visit
COTA.com/mobilityservices.
Using fixed-route bus service
COTA reduced fare cards (Key and Senior IDs) allow
passengers to ride COTA’s fixed-route service for $1.
ADA cardholders ride COTA’s fixed-route service for free.
Using fixed-route service is often faster than paratransit
and adds flexibility to your travel plans. For fixed-route
information, visit cota.com, or call (614) 228-1776.
Travel training
COTA provides travel training free of charge to people
with disabilities who would like to learn to ride COTA’s
fixed-route service. If you are interested in travel training,
e-mail [email protected] or call (614) 275-5828.
COTA schedules and information in
accessible formats
Upon request, COTA provides information in
accessible formats including audiotape, large
print and Braille.
Call (614) 272-3033 for accessible format
information.
COTA provides:
Accessible buses, annunciators
and accessible facilities.
33 • MAY 2015
4/9/2015 12:20:13 PM
bike & bus
Designed to securely accommodate
most types and sizes of bikes, Bike & Bus
makes loading and unloading as easy as, well, riding a
bike. Visit COTA.com/bike for additional information.
HOW TO LOAD YOUR BIKE
STEP 1: When you see your bus
coming, remove all loose items
that could fall off your bike.
STEP 2: Make sure the bus driver
sees you want to load your bike.
When the bus stops and the
driver acknowledges you, you can
begin to load your bike. Always
load from the curb side.
STEP 3: Squeeze the handle on
the bike rack to release the latch
and lower the rack. Then, lift you
bike onto the rack and position
the bike into the rack’s wheel
wells. Next, raise and pull the
support arm up and over the
bike’s front tire. After loading,
board COTA and enjoy the ride.
Tip: Be polite. Use the closest bike
rack to the bus if you are the first
to load a bike.
UNLOAD IN A SNAP
STEP 1: When you get close to
your bus stop, please remind the bus driver that you
need to unload your bike.
STEP 2: First, raise the support arm off the front tire
and lower it out of the way. Then, lift your bike out of
the rack. If yours was the only bike on the rack, return
the rack to the upright and locked position. Last,
signal the bus driver that you removed you bike.
For safety reasons, operators cannot assist bike-rack users. You
must be able to load and unload your bike correctly without the
operator’s assistance. Bikes are mounted at the user’s risk. COTA is
not responsible for any theft or damage while the bike is mounted
on the rack or located at any COTA facility.
4/9/2015 12:20:16 PM
park & ride
Park & Rides take the hassle out of
going to work. Simply leave your car at
your Park & Ride location, jump on the bus, sit back and
relax while COTA does the driving. COTA will take you to
your place of business quickly, safely and comfortably
for less money and less hassle. Park & Ride locations and
lines serving them are listed below.
Berwick Plaza 2801 Winchester Pike 46
Crosswoods 7460 Huntington Park Dr.
(near E. Campus View Boulevard and Huntington Park
Drive) 2, 31, 32
Delawanda 4939 N. High St. (at Rathbone Avenue and N.
High Street
2, 4, 31
Dublin 4450 Dale Dr. 58, 59
Eastland 4138 Refugee Rd. (at Eastland Mall parking lot
on Refugee Road)
11, 46, 89, 92
Easton Transit Center 4260 Stelzer Rd.
16, 38, 40, 89, 92, 95
Gahanna 71 N. Stygler Rd. (at Royal Plaza Shopping
Center on Agler Road) 41
Gender Road 5336 Gender Rd. 55
Great Southern 3747 S. High St. (at S. High Street and Obetz
Road) 4, 16
Griggs Dam Griggs Dam Reservoir
(near Riverside Drive and Fishinger Road) 58, 59
Grove City 2321 Old Stringtown Rd.
(at Stringtown Road and Parkmead Drive) 15, 64, 65
Hilliard 4199 Parkway Ln. (at Cemetery Road and
Parkway Lane) 67, 68, 84
Hilliard United Methodist Church
5445 Scioto Darby Rd. (near Scioto Darby Road and Main
Street) 57, 66, 68
35 • MAY 2015
4/9/2015 12:20:16 PM
park & ride
Indianola and Morse
4720 Indianola Ave. (at Indianola Avenue and Morse
Road) 4, 95
Livingston and Barnett
3380 E. Livingston Ave. (at Livingston Avenue and Barnett
Road) 1, 92
Kingsdale 3206 Tremont Rd. (at Tremont Road and
Ridgecliff Road) 3, 19, 60, 83, 84
New Albany International Business Park 5202 Forest Dr.
39, 40
Northern Lights 3561 Cleveland Ave. (at Cleveland Avenue
and Innis Road) 1, 9, 27, 35, 37, 83, 87
Olentangy and Bethel 4990 Olentangy River Rd. (at
Olentangy River Road and Bethel Road) 30, 95
Renner Road 5608 Renner Rd. (at Renner Road and
Hilliard-Rome Road) 5, 57, 66
Reynoldsburg 2100 Birchview Dr. (near Brice Road and
Eastgreen Boulevard)
1, 45, 47, 48
Southampton 3311 W. Broad St. (at W. Broad Street and
Southampton Avenue) 10, 53
St. Andrew Church 1985 Swansford Dr. (at Swansford
Drive and Smoky Row Road) 30
St. Peter’s Church 6899 Smoky Row Rd. (near Snouffer
Road and Smoky Row Road) 30
Westerville 312 W. Main St. (near W. Main Street and
Cleveland Avenue) 1, 27, 33, 36, 37
Westwoods 55 Westwoods Blvd. (at W. Broad Street and
Westwoods Boulevard) 10, 53
Whitehall 4540 E. Broad St. (near E. Broad Street and
Hamilton Road) 10, 43, 87, 89
For additional information on our Park & Rides, visit
COTA.com/park-and-ride
4/9/2015 12:20:16 PM
helpful tips
Slide over
Front seats are for seniors and persons
with disabilities.
Listen up
Your bus operator is there to help you arrive at
your destination quickly and safely.
Fold up strollers
COTA is happy to accommodate strollers when bus
operators feel there is plenty of space to keep everyone
safe.
Move toward the back of the bus, place children in seats
or on your lap and fold up strollers. Strollers should not
be left in aisles.
Be sure to remember that seats in the front of the bus
are for seniors and those with disabilities.
Strap in
If you use a mobility device, allow the operator
plenty of room to strap you in. This must happen
before the bus can continue.
Get your bus in gear
•
•
•
•
•
•
•
To keep you and your bus on time, be sure to:
Arrive at your stop five minutes early.
Be visible– step outside the shelter and stay close
to the bus stop sign.
While you are waiting, get your fare ready.
Have exact change or passes ready when you
board the bus.
Wave to the driver when you see your bus.
Prepared customers = prompt bus service
37 • MAY 2015
4/9/2015 12:20:16 PM
need more info?
Customer Service
(614) 228-1776
Monday-Friday, 6 a.m.-8 p.m.
Saturday-Sunday, 8 a.m.-6 p.m.
Holidays, 8 a.m.-5 p.m.
(Closed Thanksgiving, Christmas and
New Year's Day.)
COTA Pass Sales
33 N. High St.
Columbus, OH 43215
Monday-Friday, 8 a.m.-5 p.m.
Lost and Found
(614) 228-1776
To claim a lost item, you must provide an accurate
description of the item and a photo ID at COTA's Pass
Sales office, 33 N. High St., Monday-Friday, 8 a.m.-5
p.m.
Mobility Services
(614) 275-5828
Accessible Information
(614) 228-1776
TTY/TTD
(614) 275-5878
4/9/2015 12:20:17 PM
William J. Lhota Building
33 N. High St. • Columbus, OH 43215
COTA.com
Printed on recycled paper.
4/9/2015 12:20:17 PM

service changes

Transcription

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