Owners Guide

The World’s Only Self-Flushing, Self-Washing Cat Box ™
Your
GUIDE
for
™
SUCCESSFUL CATGENIE
OPERATION
© 2007 PetNovations, Inc.
IMPORTANT SAFETY INSTRUCTIONS
To Prevent Risk of Fire, Electric Shock, or Injury to People and Pets.
TO PREVENT FIRE or shock hazard, do NOT expose the
ON OPERATION
CatGenie™ Processing Unit to rain or sources of splashing
water. Do NOT operate the CatGenie with wet hands.
Before connecting the CatGenie to the power source, be sure
to read this manual.
NEVER, under any circumstances, connect the CatGenie
to a power source unless the CatGenie Processing Unit is
properly seated and secure in its slot in the Base.
Do NOT operate CatGenie with wet hands. Follow all
instructions and warnings in all CatGenie Manuals.
READ ALL INSTRUCTIONS BEFORE INSTALLING
AND USING YOUR CATGENIE. USE THE
CATGENIE ONLY FOR WHAT IT IS INTENDED.
All modifications or changes not explicitly described or
approved of in this manual could void your Warranty.
ON CLEANING
WARNING: Basic safety precautions must and should
Clean the Processing Unit and Control Panel only with a soft
damp cloth slightly moistened with water. NEVER immerse it
in or spray it with water.
Do NOT use any type of abrasive pad, scouring powder
or solvent such as alcohol or benzene. See Cleaning the
CatGenie on pages 14 and 15 for further instructions.
always be followed to reduce the risk of personal injury.
ON SAFETY
Should any solid object fall on or into the Processing Unit or
should liquid penetrate the Processing Unit, unplug the CatGenie
and have it checked by qualified personnel before using.
Unplug the the CatGenie Electric Cord from the outlet before
attempting to clear a jam or remove an object from the Hopper’s
processing area. Do NOT put fingers or hands into the Hopper
opening while the CatGenie is operating.
If you have any questions or problems concerning
your CatGenie, please contact our technical support
staff at: 1-888-735-3927
PetNovations, Inc. cannot assume responsibility for any and
all possible damage if CatGenie is inappropriately operated
or used for a purpose other than that for which it is intended.
PetNovations, Inc. reserves the right to change design and
specifications without notice.
ON POWER SOURCES
Before operating the CatGenie, check that your local power
supply is identical to the CatGenie operating voltage, which is
120VAC. See complete specifications in Gray Box on right.
UNPLUG the CatGenie FROM ITS ELECTRIC OUTLET
before cleaning the Processing Unit or washing any other
CatGenie parts. NOTE: When the Processing Unit is removed
from the base, electric current is still connected to it, so unplug
the Genie Electric Cord.
If you are not going to use the CatGenie for an extended
period of time, disconnect the CatGenie from the electric outlet.
When disconnecting the CatGenie electric power cord, pull
the PLUG. NEVER pull the cord. A damaged or defective AC
power cord should be changed at a qualified service shop.
CATGENIE SPECIFICATIONS
Power Requirements: 120VAC, 60Hz (15A Fused)
Power Consumption: 20W (Cleaning Cycle-17Minutes)
1200W (Drying Cycle-17 Minutes)
Approximate Weight: Total CatGenie: 25 lbs. (Includes
Processing Unit, 11 lbs. Base Unit, 14 lbs)
Supplied Accessories: Utility or Laundry Room T-Adapter,
Bathroom or Powder Room T-Adapter, SaniSolution
Smart Cartridge, and Washable Granules.
CUSTOMER SUPPORT
ON PLACEMENT
Please call Customer Support if you see visible damage
to the CatGenie or if you have cat adjustment problems.
We are happy to assist you with ANY question or
problem that you may have concerning your CatGenie.
Position the CatGenie in a place with adequate ventilation to
prevent heat build-up and to prolong the life of the CatGenie.
Do NOT place CatGenie near heat sources, or in a place
subject to direct sunlight, excessive dust, or mechanical shock.
Do NOT place anything on top of or behind the unit.
This may block ventilation holes and cause malfunction.
Do NOT install or store the CatGenie where it could be
exposed to rain or splashing water.
See the Simple Setup Guide for site selection options.
Call Toll Free: 1-888-SELF-WASH
( 1-888-735-3927 )
Email: [email protected]
Check: www.catGenie.com
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OWNER’S GUIDE
TABLE OF CONTENTS
Safety Instructions....................................... 2
CatGenie Specifications….....….................. 2
Contacting Customer Support….....…......... 2
CatGenie Terms........................................... 3
Control Panel Explanation…................…... 4
Automatic Start Setup................................. 5
Tips for Best CatGenieOperation................ 6
Automatic & Manual Start Benefits............. 6
Child Lock…..........................................….. 6
Washable Granules...….............................. 6
SaniSolution Smart Cartridge….................. 7
Bath & Laundry Room Setups.....................8
Inside Your CatGenie...................................8
Installing Spare Parts...................................9
Trouble Shooting Guide.........................10-12
How to Eliminate Clogs............................. 11
FAQs about CatGenie............................... 13
Cleaning the CatGenie…...............….. 14-15
FCC Notice & Warning…........… Back Cover
90-Day, $-Back Guarantee......... Back Cover
2-Year Warranty…….................. Back Cover
CATGENIE TERMS
Hopper Cover: Stores GenieHand, hides Hopper
Hopper: Chamber where Impeller macerates waste
Control Panel: Buttons, LEDs, and Error Indicators
SaniSolution: Cleans and decontaminates
GenieEyes: Sensors delay auto wash if cat enters
Processing Unit: Holds motors and electronics
GenieHand: Scoops, Scrubs, Sifts. Attaches to Arm
Washable Granules: Satisfy cat’s need to dig & cover
Bowl: Where cats and Washable Granules go
Brim: Encircles the Bowl; attaches to Base
Base: Very bottom of CatGenie
Genie DrainHose: Drains into toilet or waste pipe
Genie Water Supply Line: Connects to cold water
Genie Electric Cord: Plugs into AC power
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© 2007 PetNovations, Inc.
CONTROL PANEL BUTTONS, BEEPS, AND BLINKS.
It’s how you and your CatGenie™ communicate.
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1
4
5
2
6
7
The magic of CatGenie is that with two buttons
you can start a Cleaning Cycle when you want.
You can program your CatGenie to Start on
its own. You can set a Child Lock.
Fix an error.
Pause for a
problem
and mute
beeps.
BUTTONS
1. START CYCLE/PAUSE Button
Use to manually START or PAUSE a Cleaning Cycle.
• To START a Cleaning Cycle, Press & Release the Start Cycle/Pause Button
• To PAUSE a Cleaning Cycle (Auto or Manually initiated) Press & Release
the Start Cycle/Pause Button. When in PAUSE, the In Process LED Blinks
• To take off PAUSE, Press & Release Start Cycle/Pause Button again. If left
in PAUSE mode, the Cleaning Cycle automatically resumes after 10 minutes
2. AUTO SETUP Button
Once programmed, automatically STARTS Cleaning Cycles.
• Use to Program the TIMES that you want the CatGenie to run
• Use to Program the NUMBER of washes (one to four) per day. See Page 5.
HOW DO I RESTART A WASH
AFTER SETTING UP PAUSE
MODE?
BEEPS & BLINKS
3. DAILY CYCLES LED Light Indicators
Each LED that lights indicates the number of Cleaning Cycles programmed
to start automatically every day, i.e. LED 1& 2 indicates 2 cleaning cycles.
4. IN PROCESS LED Light Indicator
PRESS &
RELEASE START CYCLE/
PAUSE BUTTON.
HOW CAN I MUTE
THE WARNING
BEEPS?
PRESS &
RELEASE START CYCLE/
PAUSE BUTTON.
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In Process LED lights while a Cleaning Cycle is in progress. This LED blinks
when CatGenie is in PAUSE mode.
5. CARTRIDGE LED Light Indicator.
• When the Smart Cartridge has 10 uses left, it alerts you with
repetitive Beeps and a lighted Cartridge LED
• When Cartridge has 3 uses left, Beeps and Cartridge LED stay lit
• When Cartridge is empty, Beeps and LED stay lit, and Unit WON”T RUN
• Press START CYCLE/PAUSE to mute Beeps and then replace Cartridge
If anyone removes a full Smart Cartridge, unit Beeps and Cartridge
Indicator LED Blinks. See Page 7 for details.
6. ERROR LED Indicator.
Error LED Blinks and unit Beeps when you have a Cleaning Cycle problem.
The number of Beeps and Blinks indicates which problem. Count the beeps
and check Trouble Shooting to determine the problem. See Page 10 for details.
7. CHILD LOCK LED Indicator.
Child Lock LED lights and stays lit only when you have Child Lock set.
See Page 6 for details.
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HOW OFTEN SHOULD I RUN
MY CATGENIE?
One Cat.......... Clean 1-2 times per day
Two Cats........Clean 2-3 times per day
Three Cats..... Clean 3-4 times per day
AUTO SETUP TIME
EXAMPLES.
If you want it to run
once a day at 8:15am...
program it at 8:15am
3 times a day at 6am,
2pm, 10pm... program
at any of those times
4 times at 7am, 1pm,
7pm, 1am... program
at any of those 4 times
AUTO START YOUR CATGENIE.™
Setup is easy. When you Setup is critical.
You can program your CatGenie to start automatically for one, two, three,
or four times a day. A complete wash/dry cycle takes a little over 30 minutes.
How does the CatGenie Auto Setup work?
The Auto Setup Program is a timer, not a clock, so Cleaning Cycles run
in either 24, 12, 8, or 6-hour intervals each day at the times that you set.
A once a day setting runs every 24 hours at the same time each day.
A twice a day setting runs every 12 hours at the same times each day.
A three times setting runs every 8 hours. Four times, every 6 hours.
What’s critical about when I set the Auto Setup?
Because the Auto Setup is a timer, you MUST program your Auto Setup at
one of the times that you actually want your CatGenie to start a Cleaning Cycle.
For example, if you want your CatGenie to run at 2 am and 2 pm, you
must program the Auto Setup at either 2 am or 2 pm.
HOW TO PROGRAM AUTO SETUP.
STEP 1. To Set Your Number of Cleaning Cycles, Press & Release the Auto
1
Setup Button for EACH number of Cycles that you want per day. For once a day,
Press & Release once. For twice a day, Press & Release twice. For three times a day,
Press & Release three times, etc. DON’T HOLD the button down.
A Daily Cycle LED lights for the number of times set. One LED lights for
once a day. Two LEDs light for twice a day. Three LEDs light for three a day, etc.
IF YOU MAKE A MISTAKE, Press & Release the Auto Setup Button until all
LEDs go out, then repeat Step 1.
2
WARNING: Remember to program Auto Setup at one of the times of the day
that you want your CatGenie to start. Once set, the CatGenie will run at the
same time(s) every day until you change the program.
STEP 2. To Set Your Running Times, firmly PRESS & HOLD the Auto Setup
SHORT CUTS
Save You a Setup Step.
• Want to add more daily washes?
Just Press & Release the Auto Setup
Button at any time until the number
of cycles that you want lights.
• Want fewer daily washes? Press &
Release Auto Setup until all LEDs go
out. Then Press & Release Auto Setup
until your number of Cycles lights.
• Want to just change the wash time?
At the new time, Press & Hold Auto
Setup for 4 seconds then Release.
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Button for 4 seconds, then Release. CatGenie will respond with 3 Beeps while the
4 Daily Cycles LEDs flash on, off, and then go out.
After you’ve programmed Auto Setup, CatGenie will start a cycle in 30 seconds.
CAUTION: Keep hands, kids, and cats clear of GenieEyes Sensors during
the 30-second wait time after programming.
AUTO SETUP Short Cuts.
If you decide to change the number of washes, use STEP 1 at anytime.
If you wish to change the hour, use STEP 2. Set at a time you want it to run.
If you have a power failure, the Auto Set Timer delays your Auto Start Times
for as long as the power is out. You could forgo resetting if a brief black out or a quick
unplugging occurs, as the Start Time will be just a few minutes later. If power is out for
several hours and you want to reset, repeat STEP 2 at one of the running times.
What’s the best time to run your CatGenie?
Cats usually defecate within half an hour of eating a main meal. Cat experts tell
us that cats sleep 15 to 20 hours a day (70% of their day). Keep a schedule of your
cat’s behavior. Choose running times that won’t interfere with your cat’s routine.
TIP: It is important to run your CatGenie one to two times a day per cat.
Not running your CatGenie enough can cause clogs. Best to run a wash cycle
soon after your cats go. Don’t let solids accumulate and harden.
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TIPS FOR BEST CATGENIE OPERATION.
Brush your cats frequently and
flush your CatGenie often.
BRUSHING YOUR CAT HELPS
Cat fur, which gets passed in the stools, can’t be liquefied. While most fur gets
flushed, too much can impede the work of the Impeller, which grinds solids into
wastewater. Dried-out, hardened solids also make the impeller’s job difficult. So
flush and brush often. A good brushing is healthy for your cats and your CatGenie.
AUTOMATIC & MANUAL STARTS.
The combination gives you more control
and more versatility.
CHECK FOR HEALTH ISSUES
GENIE EYES SEE CAT IN BOWL
While CatGenieautomatically starts at its programmed times, you may also start
it manually at any time without disrupting the Auto Setup program. Just Press &
Release the Start Cycle/Pause Button when you want or need another wash.
One good reason to start manually is to see if your cats are having health
problems. Veterinarians recommend that on occasion cat lovers check their cats’
stools. Unlike litter boxes where waste gets covered and absorbed by litter, the
CatGenie allows you this viewing option to safe guard your cat’s health.
NOTE: If your cat is using the Bowl at the same time that CatGenie is set
to clean, the GenieEyes Sensor will alert the CatGenie to delay the cleaning
cycle. After the cat and any cats that follow leave the Bowl, the CatGenie
waits 60 seconds before starting to clean.
CHILD LOCK.
Keeps curious Cats and Kids from
accidentally starting a wash cycle.
If you have young children the benefit of the Child Lock is obvious. Cats can also
set off a Cycle by standing on a button. So set Child Lock for your kitties, too.
To Activate the Child Lock:
Press the Start Cycle/Pause Button and the Auto Setup Button at the same time
and HOLD for 3 seconds then release. CatGenie Beeps and the Child Lock LED
lights to confirm that you have activated the Child Lock feature.
CatGenie Beeps if someone touches a button when Child Lock is active.
To Deactivate the Child Lock:
Press the Start Cycle/Pause and Auto Setup Buttons at the same time and HOLD
until Beeps stop and Child Lock LED goes out. Then release. Child Lock is off.
WASHABLE GRANULES.™
KEEP FILLED TO THIS LEVEL
NEVER MIX IN OR USE CAT LITTER
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You never need to change them.
While Washable Granules never need changing, they need to be replenished.
On occasion, just add Granules when the amount falls below the fill level line
indented inside the Bowl. It is important to keep Granules filled to that level.
Always keep an extra package of Washable Granules on hand.
The exclusive formulation of Washable Granules allows them to biodegrade
in sewer and septic systems in 9 months or less.
WARNING: NEVER, under any circumstance, use or mix cat litter with the
Washable Granules in your CatGenie. Doing so can cause severe damage
to the CatGenie and will void your Warranty.
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THE SMART CARTRIDGE
PROTECTS THE SANISOLUTION™
and it is key to CatGenie™ operations.
The Smart Cartridge keeps the concentrated SaniSolution liquid safely contained.
It accurately dispenses, monitors, and controls the proportion of Solution to water
for the maximum safety of your cats and the optimal operation of your CatGenie.
A SaniSolution Smart Cartridge lasts for 60 wash cycles. When empty,
replace the Cartridge or CatGenie will not function. Always have extra Smart
Cartridges on hand, so your CatGenie can work for you without interruption.
HEED THE CARTRIDGE WARNINGS.
DO NOT REMOVE RED NIPPLE.
Removal will flood and ruin the Processing
Unit and VOID YOUR WARRANTY.
Low Level:
When 10 of the 60 SaniSolution portions remain in the Cartridge, the Cartridge
LED will light and a repetitive, One-Beep Warning will continuously sound.
To stop the Beeps, Press & Release the Start Cycle/Pause Button and check that
you have an extra Cartridge or ORDER IMMEDIATELY. The Cartridge LED will
stay lit to remind you that you will soon need to replace this Cartridge.
Critical Level:
When 3 wash cycles remain in the Cartridge, the Cartridge LED will light and
the repetitive, One-Beep Warning will sound again. To stop the Beep, Press
& Release the Start Cycle/Pause Button. The Cartridge LED will stay lit to remind
you that only 3 wash portions remain and that CatGenie can not run on empty.
Empty Cartridge or No Cartridge:
Cartridge Notch goes to rear
After 60 cleaning cycles, the Cartridge is empty. The Cartridge LED will blink
and a repetitive, Two-Beep Warning will continuously sound. To mute the Beep,
Press & Release the Start Cycle/Pause Button. The LED will blink and the
CatGenie can not start a wash cycle.
If you try to start a cycle, manually or automatically, the Double Beep will
reactivate. Incorrect Cartridge placement also causes Beeps. Replace correctly
to stop. The CatGenie will not start manually or automatically unless it has a
Smart Cartridge containing SaniSolution placed correctly in the Processing Unit.
NEVER remove a Cartridge while Unit is running:
Removing the Cartridge during a cleaning cycle will NOT extend Cartridge life.
Removal will cause the CatGenie to not clean thoroughly, not dry completely, and
not destroy bacteria and odors effectively.
Removal before a cleaning cycle will cause the CatGenie to not run at all.
ABOUT THE SANISOLUTION.
SaniSolution is safe and non-toxic for cats and humans when properly used in
the CatGenie. The ingredients are similar to disinfectants used by veterinarians to
clean and sterilize their exam and operating areas.
CAUTION: This is a concentrated Solution that may be irritating to skin and
eyes, so avoid contact. Do not ingest. Keep out of reach of children. In case of
skin or eye contact, wash with copious amounts of water. If swallowed get medical advice or call this emergency number: 1-800-424-9300.
Keep an extra Cartridge on the shelf.
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SIMPLE SETUP
See Simple Setup Guide for Complete Directions.
INSIDE YOUR
CATGENIE
™
SaniSolution
Smart Cartridge
Hopper Cover
Processing Unit
GenieEyes
Cat Sensor
GenieHand
BATHROOM SETUP
1. Shut off the cold water by turning the valve on the toilet or sink
cold-water supply line all the way counter-clockwise.
2. Unscrew the cold water line hose and attach it to the provided 3/8”
T-Adapter. Then attach the T-Adapter to the cold water line.
3. Screw the Genie Water Supply Line to the T-Adapter. Make sure T-Adapter’s
black washer is in place. Turn cold water back on. Check for leaks or drips.
4. Put the Genie DrainHose Hook over the toilet rim under the seat. You can
keep the Hook there and still use the toilet.
5. Plug the Genie Electric Cord into a GFCI electric outlet.
Brim
Bowl
Hopper, Impeller,
Red Drain Washer
Base
Genie Water Supply Line
Genie Electric Cord
Genie DrainHose
LAUNDRY ROOM SETUP
1. Turn the cold water valve counter-clockwise to shut off cold water.
2. Unscrew the washing machine cold water supply hose from the valve.
3. Attach the washing machine hose to the provided 3/4” T-Adapter,
then attach the T-Adapter to the cold water line valve.
4. Screw Genie Water Supply Line onto T-Adapter, turn on cold water.
5. Put Genie DrainHose Hook into washing machine waste pipe. Hook
shares space with washer’s drain hose. Don’t squeeze or compress Hook.
6. Plug the Genie Electric Cord into a GFCI electric outlet.
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If you have
any problem or
question please call us.
1-888-735-3927
Don’t attempt to fix or
tamper with the
CatGenie.
1-888-735-3927
HOW TO GET INSIDE YOUR CATGENIE.™ If you need to replace a part.
FIRST unplug Genie Electric Cord. Carefully move installed CatGenie
away from the wall. Keep DrainHose in toilet or drainpipe. Put a towel
on floor by the wall. Remove Hopper Cover. Remove Processing Unit
and place on the towel. Lean Unit against the wall. Unclip GenieHand.
Push Arm and Black Clip back into its opening. To remove Brim,
push on Black button for leverage as you pull up the Brim back. Put
aside. Remove Bowl with Granules and set aside. Hopper is accessible for removal if necessary. Clean out any Granules in the Base.
WARNING: Unless Manual instructs otherwise, always unplug the Genie Electric Cord before working on your CatGenie.
HOW TO REPLACE PARTS. Spares available under Genie Base. Or from us.
ORANGE NIPLET: Find on bottom of Processing Unit.
FUNCTION: Prevents SaniSolution from drying out and
clogging black dispenser Nozzle under Processing Unit.
REPLACEMENT: Unplug Electric Cord. Carefully lift
Unit from its slot. Check that Niplet is clean and in place.
To clean, squeeze out clumped Solution and wash with
warm water. Replace if missing. Attach Niplet on to the
black Nozzle. Clean out Unit slot. Wipe off Unit bottom
with a soft cloth. Carefully place Unit back into its slot;
make sure it is secure. Plug in Genie Electric Cord.
RED WASHER. Attaches to outside of the Hopper.
Hopper is below Hopper Cover and under the Brim.
FUNCTION: Critical piece. Seals connection to Genie
DrainHose. Prevents wastewater backup. Don’t misplace.
REPLACEMENT: Unplug Cord. Slowly pull Hopper
out of its slot. Check that Red Washer is in place, clean,
smooth and not crushed. If missing or damaged, replace.
Swab outside of Washer with any cooking or baby oil.
Carefully slide Hopper back into its slot. Reassemble
CatGenie. Plug in Genie Electric Cord when done.
WATER SENSOR: Located inside Hopper.
FUNCTION: Reads if water level is correct.
May just need cleaning and not replacement.
REPLACE or CLEAN: Unplug Electric Cord.
SLOWLY pull Hopper out of its slot. Unsnap
clips. Open like a book. Wash Water Sensor
with soap and water. OR replace old Sensor.
Carefully clip new Sensor in one side at a time.
Push in on each clip. Line up as shown. Point
V down. Snap Hopper closed. Place in slot.
Reassemble CatGenie. Plug in Electric Cord.
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T-ADAPTER
WASHER
Check if Lock-Nut
side of T-Adapter
has its Black
Washer. If missing,
purchase washer
at hardware store.
Or call us at
1-888-735-3927.
BLACK RING: Located under
bottom of Bowl. Bowl can’t turn
without it. Follow “Get Inside”
instructions above to access
Bowl bottom. If Black Ring is
missing, call 1-888-735-3927.
1-888-735-3927
TROUBLE SHOOTING
Read down the PROBLEM column on the left to find which applies to your CatGenie™
BEEPS & BLINKS WARN OF PROBLEMS
Problem
Probable Cause
1. ONE Beep sounds
and Error LED
Blinks at the same
time.
Means Water Level
Sensor detects
a problem.
2. TWO Beeps sound
and Error LED
Blinks at the same
time.
Means water doesn’t
fill the CatGenie ™
within a reasonable
amount of time.
3. THREE Beeps
sound and the
Error LED Blinks
at the same time.
Means CatGenie
does not drain
properly.
4. FOUR Beeps and
Error LED Blinks at
same time. Means
Dryer is Overheating.
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A. Part of the Hopper is clogged
and full of water.
Solution
B. The Hopper is
NOT clogged or filled
with water.
Water Level Sensor,
which is inside Hopper,
is not securely in place,
is dirty, or is missing.
A. Do not unplug Genie Electric Cord.
Press Start Cycle/Pause Button to silence Beep.
Go to Gray Box on page 11 and follow directions.
B. Unplug the Genie Electric Cord.
Remove Hopper Cover, Processing Unit, and Brim
from Base. SLOWLY pull Hopper up out of the Base.
Unsnap all clips. Open like a book. Check that Water
Level Sensor is securely fixed in place. Use a soft,
lint-free cloth to wipe off Sensor and Hopper.
If Sensor is missing, go to page 9 for details.
Re-assemble and plug in Electric Cord when finished.
Press the Start Cycle/Pause Button for exactly
4 seconds, then Release. CatGenie should resume.
C. Unit malfunction.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Genie Water Supply Line not
connected to home water supply or to
the back of the Processing Unit.
A. Do not unplug the Genie Electric Cord.
Connect the Genie Water Supply Line to the coldwater line or to the Processing Unit.
B. Home’s water supply and/or water
supply valve is shut off (no water).
C. Genie Water Supply Line is
compressed or kinked.
D. Very low water pressure.
B. Turn on the cold water supply line valve.
E. Water empties out because Genie
DrainHose is below water intake line.
F. Unit malfunction.
C. Decompress or unkink the CatGenie Water
Supply Line so that waste can easily evacuate.
D. Check if dishwasher, washing machine, or shower
are in use. Don’t run all at the same time.
E. Raise the Genie DrainHose at least 2 feet above
the CatGenie Bowl. Just a short run is needed.
F. Call 1-888-SELF-WASH ( 1-888-735-3927 )
C. Unit malfunction.
A. Do not unplug Genie Electric Cord.
Press Start Cycle/Pause Button to silence Beeps.
Straighten out any kinks or sharp bends on DrainHose.
Check that toilet seat bottom has lifts or feet so that
the seat does NOT pinch the Hook.
Press Start Cycle/Pause Button for exactly 4 seconds then Release. CatGenie should resume working.
B. Unplug the Genie Electric Cord.
Go to Box on page 10 top and follow Methods 1 and 2.
If neither works, do Method 3. If Method 3 fails, call.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Rear air intake vent is blocked or
CatGenie is too close to the wall.
B. Hot Air Blower is blocked by a toy
or towel.
C. Unit malfunction.
A. Remove towels, toys, etc. blocking intake on back
of Processing Unit. Move CatGenie to allow airflow.
B. Remove any obstruction in the Bowl that blocks
dryer’s hot airflow.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Genie DrainHose or its Hook
is kinked, bent, or
pinched between
toilet seat and
toilet rim. Or Hook
is squeezed in the
laundry drain pipe.
B. Impeller is
stuck or clogged.
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PLEASE CALL US BEFORE tampering with or attempting to fix your CatGenie™
Note the number of consecutive Beeps between pauses, and the number and names of lit LEDs
THEN CALL CUSTOMER SUPPORT AT: 1-888-SELF-WASH ( 1-888-735-3927 )
TO KNOCK OUT A CLOG, shake, rattle, and tap.
For a draining problem caused by a clog indicated by an error, try each Step and
Method until clog is gone. If you have a clog without a warning error, do not perform
Step B. Press Start/Pause Button and try A, 1, and 2. Take off Pause after each method.
STEP A: DO THIS FIRST FOR BOTH METHODS: Remove the Drain Hook from the
toilet or drain. Hold the Hook up, tap it on a wall and shake the hose. This may loosen
clog and force it back into Hopper or Bowl for more processing.
METHOD 1
METHOD 1. After doing STEP A, take the Hook and using your hand, clamp the end
of the Hook tightly onto a faucet as shown. Turn on water for 5 seconds. Water pressure
should push the clog back into CatGenie Bowl. Check that Genie Electric Cord is plugged.
Now perform STEP B but only if you have error Beep.
STEP A
METHOD 2. After doing STEP A, Place Hook back in drain or toilet. Unplug the Genie
Electric Cord. Remove Hopper Cover and Processing Unit from Base. Make sure Impeller
turns easily by twisting the Black Knob 4 or 5 times in both directions above the Brim.
Plug in Genie Electric Cord. Now perform STEP B only if you have error Beep.
STEP B
STEP B. DO THIS LAST FOR BOTH METHODS (if you have an error): To check if
Methods 1 & 2 work, Press Start Cycle/Pause Button for exactly 4 seconds then
Release. It could take awhile for the CatGenie to cycle through. When cycle completes,
CatGenie is dry and fixed or it will Beep an error. Follow error directions on page 10.
If nothing works, refer to page 14, STEP 2, Cleaning the CatGenie.
METHOD 2
WATER & DRAINAGE PROBLEMS
Problem
Probable Cause
5. A puddle of
CLEAN water
surrounds the
CatGenie.
No Error
is indicated.
Solution
A. The T-Adapter’s little Black Lock -Nut
Washer is missing. See page 8.
B. Genie Water Supply Line not tightly
attached to the Processing Unit.
A. Check if fallen in CatGenie shipping box. Purchase
at hardware store. Or call us for replacement.
B. Turn off cold-water supply valve and tighten the
hose connection on the Processing Unit. Turn on
cold water supply valve. Plug in electric cord.
C. Genie Water Supply Line not tightly
attached to cold water supply valve.
C. Turn off cold water supply valve. Tighten CatGenie
Water Supply Line to the cold-water supply valve.
Turn on cold water supply valve.
D. Call 1-888-SELF-WASH ( 1-888-735-3927 )
D. Genie Water Supply Line damaged.
6. A puddle of
WASTEWATER
surrounds the
CatGenie. No Error
is indicated.
A. Genie DrainHose Hook is not placed
in the waste pipe or over toilet rim.
B. Genie DrainHose is not properly
attached underneath the CatGenie.
C. Damaged Genie DrainHose or Hook.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
7. CatGenie has
water in Bowl. No
Error is indicated. .
A. A circuit breaker or GFCI has tripped.
No electric power.
B. CatGenie has a clog.
A. Check circuit breaker or GFCI outlet. Plug cord
into another outlet. Test outlet with another appliance.
B. Unplug electric cord. Go to the “Knock Out A Clog”
gray box above and follow directions to unclog.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
www.catGenie.com
C. Unit malfunction.
11
A. Put the Hook securely in place.
B. Follow Cleaning CatGenie directions on page 14.
Then turn Base over and tighten drain hose clamp
until firm. Do not over tighten. If still not working, call.
1-888-735-3927
POWER & OTHER PROBLEMS
Problem
8. You press the
Start Cycle/Pause
Button and
nothing happens.
Unit won’t start.
9. The CatGenie™
Bowl won’t rotate
or only goes in one
direction .
10. Control Panel
LEDs don’t light,
Beeps don’t Sound
and Genie Electric
Cord is plugged in.
11. You programmed
Auto Setup and the
Cleaning Cycle didn’t
start in 30 seconds.
12. Auto Setup does
not start at the times
it’s supposed to.
Probable Cause
Solution
A. Start Cycle/Pause pressed too fast.
B. No electric power, or a circuit breaker
has tripped.
C. Processing Unit is not correctly
aligned and/or seated in its slot
on the Brim.
A. Press & Release Start Cycle/Pause again.
B. Plug CatGenie into a different outlet and test the
CatGenie outlet with another appliance.
C. Remove the Processing Unit. Clean off any
Granules or other material on Brim or in slot where
Processing Unit sits. Put Unit back securely into slot.
D. CatGenie is in Child Lock mode.
E. Unit malfunction.
D. Deactivate Child Lock. See Page 6.
E. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Black Washer underneath Bowl
bottom is missing.
A. Unplug the Genie Electric Hose. Go to top of
page and follow the Get Inside CatGenie instructions.
If Black Ring is missing call.
B. Call 1-888-SELF-WASH ( 1-888-735-3927 )
B. Bowl or Base unit is warped and
CatGenie won’t sit level.
A. No electric power, or a circuit breaker
has tripped.
B. The Processing Unit is not correctly
aligned and/or seated on the Brim.
A. Plug CatGenie into a different outlet and
test the CatGenie outlet with another appliance.
B. Remove the Processing Unit. Clean off any
Granules or other material on the Brim where the
Processing Unit sits. Put Unit back onto Brim.
C. Unit malfunction.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Your hands, an object, or your cat
set off the GenieEyes Bowl Sensor .
B. Was not programmed correctly.
A. Keep the area under the GenieEyes clear
after you program the Auto Setup.
B. Check that LEDs are lit to the number you want.
Reprogram the Auto Setup. Details on page 5.
C. See Auto Setup on page 5, Steps 1 and 2.
D. Call 1-888-SELF-WASH ( 1-888-735-3927 )
C. The programming was not completed.
D. Unit malfunction.
A. CatGenie is unplugged.
B. The Daily Cycles have not been
correctly programmed.
C. An electric power interruption caused
CatGenie to reset to another start time.
D. Unit malfunction.
A. Plug in the Genie Electric Cord
B. Make sure the lit Daily Cycles LEDs match the
number of cleaning cycles that you want for each
day. See page 4 for reprogramming directions.
C. See page 5 for reset directions.
D. Call 1-888-SELF-WASH ( 1-888-735-3927 )
13. Granules and the
Bowl are not drying.
After the wash cycle the dryer is blowing
cold air. Unit malfunction.
Call 1-888-SELF-WASH ( 1-888-735-3927 )
14. You pressed
Start/Pause Button
to stop cleaning.
Cycle restarted itself.
After 10 minutes, Pause Mode
cancels automatically and the
CatGenie cleaning cycle resumes
and is completed.
This is a normal function.
The Pause feature turns
the CatGenie back on
in case you forget.
15. Water in Bowl. In
Process LED Blinks.
CatGenie is in Pause mode.
Press & Release the
Start Cycle/Pause Button
to resume the cleaning cycle.
www.catGenie.com
12
Have a
Problem? Call
1-888-735-3927
We can fix it
faster
1-888-735-3927
™
FAQS ABOUT CATGENIE
How long is the Cleaning Cycle?
Scooping, washing and sanitizing take 17 minutes. Drying takes
an additional 17 minutes.
What happens if my cat is in the CatGenie when it is set
to start automatically?
The CatGenie has sensors, GenieEyes, which delay the
cleaning cycle until your cat is safely out of the unit.
When does the wash water start to fill the CatGenie?
After the GenieHand scoops out the solids, water slowly flows
into the Bowl.
Will my water bill increase by using the CatGenie?
There will be no significant increase in your water bill. Running a
CatGenie is equivalent to a few additional toilet flushes each day.
Can the CatGenie be stopped while it is cleaning?
Yes. To stop the CatGenie, simply press the Start Cycle/Pause
Button at any time during cleaning. If left in Pause Mode for more
than 10 minutes, Pause will cancel and your CatGenie will automatically resume its cleaning cycle.
Where does the wastewater go when it leaves the unit?
Wastewater drains safely out of your home into the sewer pipe.
In a bathroom, the CatGenie hose hooks over the toilet rim. The
waste into a toilet. In a laundry, waste goes into the drain pipe.
Is the SaniSolution ™ cleaning solution safe for my cat?
Yes, the SaniSolution cleaning solution is safe for cats. Its unique
formula uses active ingredients similar to the cleaning solutions
and disinfectants used by veterinarians in their operating areas.
If I put my CatGenie in the laundry room, will the
wastewater come in contact with my clothes?
No. When properly hooked into the washing machine drainpipe,
wastewater from the CatGenie can not comes in contact with
laundry. The drainpipe connects directly into sewer or septic tank.
How long does the SaniSolution last?
One SaniSolution Smart Cartridge is good for 60 cleaning cycles.
CatGenie beeps and lights when 10 cycles remain and again
when 3 remain. CatGenie can not operate without a Cartridge.
Best to always have extra SaniSolution Cartridges on hand.
If I put the CatGenie in my bathroom, can the toilet be used
during a cleaning cycle?
Yes. The CatGenie does not interfere with toilet use. Toilet seats
have feet (check yours) so DrainHose Hook can not be crushed.
Does the SaniSolution dissolve or liquefy the solids?
No. The solids are turned into wastewater by the action of the
Impeller, which is inside the Hopper. The SaniSolution washes
and disinfects the Washable Granules and Bowl.
Will the toilet overflow with wastewater draining into it?
No. The water level in toilets is set to maintain a constant, safe
level. Water in a toilet automatically lowers to its preset level
and will not overflow unless your toilet is clogged.
Can I refill the SaniSolution Smart Cartridge?
No, the Cartridge cannot be refilled. The Smart Cartridge unique
mechanism dispenses the exact amount of solution used for each
of the 3 washes per Cleaning Cycle, as each wash requires a
different quantity. The SaniSolution washes away odor-causing
materials, aids in drying, and protects the CatGenie mechanism.
The exclusive SaniSolution formula was tested and approved by
veterinarians for cat safety.
The SaniSolution Smart Cartridge replaces the use and
need for cat litter. The price of SaniSolution equals the yearly
cost of cat litter, yet it’s just a fraction of litter’s size and weight.
Unlike clumping litter, the SaniSolution, the Smart Cartridge, and
Washable Granules are environmentally safe and biodegradable.
What happens if solids stick to the GenieHand?
During all three washings, the GenieHand gets scrubbed clean
by the action of water, SaniSolution, and Washable Granules. If
for some extraordinary reason, the GenieHand is not completely
cleaned, it will be resolved during the next cleaning cycle.
Do the Washable Granules ™ absorb?
No, the unique, cat-safe Washable Granules are completely
non-absorbent. Unlike traditional litter, the Washable Granules
are thoroughly washed each day. Their function is to fulfill your
cat’s need to dig and cover.
Do the Washable Granules ever have to be replaced?
No. Granules need to be replenished not replaced. However, for
your cat’s comfort and optimum CatGenie operation, you will
need to add Granules every so often to keep Granules filled to
the level indicated inside the Bowl. Some Granules are lost by
clinging to solids or from cats flinging them out of the Bowl.
If you need help or have a question
about your cats or CatGenie, please
call: 1-888 SELF-WASH ( 1-888-735-3927 )
email: [email protected]
check: www.catGenie.com
www.catGenie.com
What happens if the Washable Granules are swallowed?
The Granules are non-toxic for both cats and humans and can
easily pass through all digestive systems.
13
1-888-735-3927
CLEANING YOUR CATGENIE.™
3 Easy Steps, 20 Minutes, Twice a Year.
To assure optimum performance, we recommend that twice a year you wash the
CatGenie Base, Brim, Hopper, and Hopper Cover. Taking apart, cleaning, and
reassembly takes less than 20 minutes. Wash in a bathtub or outdoors with a
garden hose. If you have long hair cats, best clean more often especially in the
Spring/Summer shedding season, and in the Fall when cats shed old fur for new,
heavier coat growth.
1A
1B
TIP: To make cleaning as quick and easy as possible, run one complete
Cleaning Cycle before doing this procedure.
WARNING: FIRST UNPLUG the Genie Electric Cord, BEFORE
you take the CatGenie apart.
1B
1C
STEP 1. TAKING CATGENIE APART.
A. Move the CatGenie about a foot away from the wall. Place a folded thick towel
on the floor between the back of the CatGenie and wall. Remove Hopper Cover
and put aside. Pull the Processing Unit up and and out of its slot. Keep Unit
upright and carefully place it on the towel next to the wall. Lean Processing Unit
against the wall so it won’t tip over. No need to shut off water or disconnect
the Genie Water Hose. Do Not remove the SaniSolution Cartridge.
NOTE: NEVER WASH the Processing Unit or move it from its location.
You can wipe it with a damp soft cloth.
1C
1D
1E
2A
2B
2C
www.catGenie.com
B. Pull up the GenieHand and Arm. Unclip the GenieHand and take it off the Arm.
Push the Arm back into its opening in the Brim.
C. To lift the Brim off of the Base, use leverage by pressing down on the round
Black Knob showing through the Brim with your thumb. Use your other hand to
pull up the back of the Brim. Lift the Brim off the Base and set the Brim aside.
D. Lift the Bowl, with the Washable Granules intact, out of the Base.
Put the Bowl in a safe place where the Granules won’t be spilled or used.
E. Rest the Brim on top of the Base. Carefully unhook the Genie DrainHose from
the toilet or laundry drain. Hold the Hook up and carefully coil the Hose and Hook
inside the Base to keep water from dripping on the floor.
Put the Base with the Hose, Brim, Hopper Cover
IF YOU ARE
and GenieHand into the bathtub, or carry them to
CLEANING OUT
another suitable location where you can wash them.
A CLOG...
Follow directions for
removing Hopper
Cover, Processing
Unit,
GenieHand,
STEP 2. WASHING CATGENIE.
and Brim. But leave
A. Take the Genie DrainHose out of the Base and rest
Bowl and Granules
it in the bathtub so that the Hook is near the tub drain.
in the Base.
B. SLOWLY pull the Hopper up and out of the Base.
Bring all to a tub,
Carefully pull off the Red Drain Washer that is on the
shower, or outdoors.
side of the Hopper near the bottom.
Remove the Bowl,
save
the Granules.
C. RINSE OFF THE RED WASHER AND PUT IT
Drain
or dump ONLY
ASIDE somewhere nearby so it will be handy and not
water,
not Granules.
get lost or misplaced. The Red Washer is a critical
(continue
on pg 15)
part. KEEP IT SAFE; DON’T MISPLACE IT.
14
1-888-735-3927
STEP 2. WASHING CATGENIE™ (continued)
D. Unsnap the 3 Clips that run diagonally on the outside
of the Hopper opposite the hinged side. Open the Hopper
like a book and keep two pieces together.
2D
2E
2F
2F
E. When open, pay special attention to the Impeller.
Impeller is the black fan-like part attached to the bottom
of the metal shaft. Remove any cat hair, Granules, or
other foreign matter from the Impeller blades, the metal
shaft, and the area that encloses the Impeller.
Wash the Hopper, Impeller, and Water Sensor with a
mild liquid soap and water. Use a sponge or soft cloth.
Rinse thoroughly. Snap Hopper closed. It’s closed when
snaps click and both sides stay together with no gaps.
F. PUT THE RED WASHER BACK ON THE HOPPER
and lubricate ONLY the outside of the Washer with
any food oil (i.e. olive, corn, etc.) or baby oil.
CLEANING OUT A
CLOG (continued)
Follow directions for
cleaning and reassemble on site.
BUT do not attach
the GenieHand
Run a wash cycle.
Because Granules
are wet, connect
the GenieHand
after Scoop Cycle.
Press Start/Pause
Button and replace
GenieHand only
for wash and dry
cycles. Press to
take off Pause and
restart cleaning.
G. Wash the Base and Brim with a mild liquid soap
and water. Rinse thoroughly. Lift up the Base enough to
allow water to run out of the Genie DrainHose. Dump
any remaining water from the Base.
Check that all parts are clean and no soap, cat hair, or granules remain.
Dry the Base and Brim with a lint-free cloth or paper towels.
H. Wash, rinse and dry the Hopper Cover. Pay particular attention to the
inside back of the Cover for any remaining dirt.
STEP 3. REASSEMBLING CATGENIE.
3A
IMPORTANT: THE RED DRAIN WASHER must be in place on the Hopper.
A. Put the Hopper back in its place in the Base.
B. Coil the Genie DrainHose inside the Base. Take Base, Brim, and Hopper
Cover back to the CatGenie site. Make sure the Genie DrainHose is in the
groove in the back of the Base. Place the Base back by the Processing Unit.
3B
3C
3D
www.catGenie.com
3E
C. The Bowl has a recess in the bottom that must fit over the nipple in the
center of the Base. Carefully put the Bowl back in the Base. Check to be sure
that the Bowl spins easily in the Base.
D. Hold the back of the Brim up over the back of the Base. Push the Black Clip
on the end of the metal Arm up through the slot. Lower the Brim onto the Base
and, working from back to front, press the Brim onto the Base. You will hear a
snap when both parts lock together. Attach the GenieHand to the Arm and push
the GenieHand back into the upright position.
E. NEVER WASH THE PROCESSING UNIT. Gently wipe it off with a soft damp
cloth. If the Orange Niplet on the bottom of the Unit has built-up SaniSolution
residue, carefully pull it off, rinse it and put it back. Make sure it is secure.
Put the Processing Unit back on the Brim taking care to align it correctly and
seat it securely in its slot. Replace the Hopper Cover. Push the water supply line
and power cord back into their respective grooves.
Move the CatGenie back in place and plug it into the electric outlet. The
CatGenie will do a sequence of self-checks indicated by Beeping sounds and
LEDs Lights. IF IT DOES NOT, unplug it. Then lift the Processing Unit out and
carefully realign it and reseat it in its place in the Brim.
15
1-888-735-3927
FCC NOTICE
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful interferences
in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
1. Reorient or relocate the receiving antenna
2. Increase the separation between equipment
and receiver
3. Connect the equipment to an outlet on a
circuit different from that to which the receiver
is connected
4. Consult the dealer or an experienced
radio/TV technician.
FCC WARNING
Modifications not expressly approved by the
manufacturer could void the user authority to
operate the equipment under FCC rules.
USE CONDITIONS
This device complies with Part 15 of the
FCC rules. Operation is subjected to the
following two conditions: (1) this device may
not cause harmful interference, and (2) this
device must accept any interference received,
including interference that may cause
undesirable operation.
CatGenie Model Number CG 10000 v1
CONTACT INFORMATION
PetNovations, Inc.
989 Old Eagle School Road
Suite 811, Wayne, PA 19087
Phone: 1-610-994-2103
Fax: 1-484-654-0154
www.PetNovations.com
© 2007 PetNovations, Inc.
www.catGenie.com
90-DAY, MONEY-BACK GUARANTEE
With our 90-Day, Unconditional, Money Back Guarantee you have a total of
90- days from your purchase date for you and your cats to fall in love with the
CatGenie™ Self-Washing Cat Box. If you’re not completely satisfied, return your
CatGenie before the 90-day deadline. If you purchased your CatGenie directly
from a retail store, return it to the store. (Check with your retailer or on-line store
for their individual return policy.) SAVE THE ORIGINAL PACKAGING.
If you purchased CatGenie from PetNovations, Inc., call us at 1-888-735-3927
to receive your Return Authorization Number. To qualify for the 90-Day, MoneyBack, the returned unit must have an RA# . Please clean the CatGenie and throw
away used Granules and used Cartridges. Carefully return and send the clean
CatGenie in as close to original condition and in its original carton to qualify for a
full refund. Please include your reason for return. Extra supplies that are used or
opened are not eligible for refunds.
2-YEAR WARRANTY
CatGenie has been engineered and crafted with great care for your satisfaction.
Please read all instructions before using this product. PetNovations, Inc. warrants
the CatGenie and all its parts thereof, except as set forth below, ONLY TO THE
ORIGINAL PURCHASER AT RETAIL to be FREE FROM DEFECTIVE MATERIALS AND
WORKMANSHIP from the date of original retail purchase as the Warranty Period.
THIS LIMITED WARRANTY FROM PetNovations, Inc. IS VALID ONLY IN THE 48 CONTIGUOUS UNITED STATES AND THE DISTRICT OF COLUMBIA. ITIS NOT VALID IN
ALASKA, HAWAII OR OTHER COUNTRIES.
A. This two-year limited warranty is valid only for the Warranty Period and applies
only to replacement of the product found to be defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alteration or the use of any unauthorized attachment; nor damage caused by use of an
electrical circuit not specified on the CatGenie product.
B. If this product is found to be defective, PetNovations, Inc. will replace the defective product at no charge to the original owner. Such replacement services shall be
rendered solely by PetNovations, Inc.
If any defects should be found in this product, please call PetNovations
Customer Service at toll free 1-888-SELF-WASH in order to receive a Return
Authorization Number. A new or remanufactured equivalent product will be
shipped directly to you. Once you receive the replacement product, kindly box the
defective product, in the replacement box, and return to PetNovations, Inc. with a
copy of your bill of sale and Return Authorization number. PetNovations, Inc. will
prepay all freight for replacement items, as well as return of defective items. This
warranty is void if owner repairs or modifies the product in any way.
C. PetNovations, Inc. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. THERE IS NO IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE ON THIS PRODUCT .
Some states do not allow the exclusion of incidental or consequential damages or
limitations on how long an implied warranty lasts, so these limitations or exclusions
may not apply to you. This warranty gives you specific legal rights and may also
have other rights, which vary from state to state.
D. You can Register the Warranty for your CatGenie at: www.catGenie.com to
Customer Service to Warranty. This will enable PetNovations, Inc. to contact you
about upgrades, problems with your unit, or if you need a receipt.
If you have any questions concerning your product or warranty, contact our
Customer Support Toll Fee: 1-888-SELF-WASH ( 1-888-735-3927 ).
16
1-888-735-3927