Power Point® Templates for Deutsche Post DHL Group

Aussenwirtschaftsforum 2014: Impuls-Session
Logistik als entscheidender Erfolgsfaktor
03. April 2014
Michael Jutzi – DHL Express (Switzerland) Ltd
…..
…
DP DHL Group
DHL Express Switzerland ¦ AWF 2014
DHL | Page
2
Integrator Network Principle
1. Courier pick-up
2. To gateway by truck (origin)
3. Long-haul flight (outbound origin)
4. Long-haul flight (inbound destination)
5. To terminal by truck (destination)
6. Courier delivery
DHL Express Switzerland ¦ AWF 2014
DHL | Page
3
Dedicated Intercontinental Air Network
Dedicated Air: Intercontinental Network (Status: November 2013)
30 Aircraft on 20 Routes Operated by Primarily 5 Airlines
DHL Express Switzerland ¦ AWF 2014
DHL | Page
4
Operations Backbone based on 3 Global Hubs
3 Global and 15 Regional Air Hubs
North Asian Hub
• Warehouse Capacity (hourly):
20,000 conveyable, 1,135 nonconveyables, 20,000 flyers
• Actual Turnover (daily):
~300 tons core, no ACS
Leipzig (LEJ)
Shanghai (PVG)
Cincinnati (CVG)
Hong Kong (HKG)
Global Air Hub/
Central North American Hub
• Warehouse Capacity (hourly):
43,000 conveyables, 5,000
non-conveyables, 58,000 flyers
• Actual Turnover (daily):
~40 ded. aircraft, ~710 tons
core, ~70 tons ACS
Global Air Hub/
Central European Hub
• Warehouse Capacity (hourly):
60,000 conveyables, 3,000
non-conveyables, 32,000 flyers
• Actual Turnover (daily):
~65 ded. aircraft, ~1,500 tons
core, ~550 tons ACS
Plus 15 Regional Air Hubs
DHL Express Switzerland ¦ AWF 2014
Global Air Hub/
Central Asian Hub
• Warehouse Capacity (hourly):
35,000 conveyables, 1,700
non-conveyables, 40,000 flyers
• Actual Turnover (daily):
~20 ded. aircraft, ~1,100 tons
core, no ACS
DHL | Page
5
Scheduled European Air Network
DHL Express Switzerland ¦ AWF 2014
DHL | Page
6
1969 – the innovation of the Express Service
 Trade & Clearance documents between
San Francisco and Honolulu (1 customer)
(1969ff)
 Expansion into Pacific Rim & Australia
(1970ff)
DHL Express Switzerland ¦ AWF 2014




Expansion into Europe and ME
Introduction of Small Parcel Express
Clear-in-the-Air principle
Door-to-door service




Acquisition by Deutsche Post
Huge investments in network capability
Focused standardization globally
…..and still the basic principle….
DHL | Page
7
In < 45 years from 3 people with 1 customer, 1 car and an air ticket…
…to…
~100‘000 people, 2.6 M customers, 31‘000 vehicles, 2‘400 daily flights linking
500 airports worldwide
On the back of trade and growth happening
somewhere at anytime
DHL Express Switzerland ¦ AWF 2014
DHL | Page
8
How customer expectations developed over past 10 years
Outsourcing, offshoring, splitting of production and assembling
Changed proportion of intermediate goods in network
Demand for
worldwide service standards
After Sales
capabilities
Increase in LQ/DG and Bulk Shipments
Continued shift from B2B towards B2C
Instant availability & End-to-End transparency
DHL Express Switzerland ¦ AWF 2014
DHL | Page
9
How the „trading context“ developed over past 10 years
Increasing number of FTAs
Increasing security requirements
Trend to domestic market protectionism (?)
Hesitation due to various crisis expectations
DHL Express Switzerland ¦ AWF 2014
DHL | Page
10
Conclusion for SMEs
Success Factors:
Broad international basis
Fast Reaction to customer requirements
Reduced value in transit
Focus on core business
Challenges:
Clearance knowhow
Cost Transparency beforehand
One contact & continuity
Fast door-to-door service
DHL Express Switzerland ¦ AWF 2014
DHL | Page 11
Laserworld (Switzerland) AG
Global show laser light
development – manufacturing – distribution – implementation – application – service
1. Laserworld – Zahlen und Inhalte
Laserworld (Switzerland) AG ist Hersteller, Vertriebs- und
Serviceunternehmen sowie im Bereich Dienstleistungen rund um
Showlasersysteme tätig
Anzahl Mitarbeiter am Hauptsitz:
Weltweite Mitarbeiter:
ca. 25
ca. 80
Monatliches Volumen
Lagerbestand
ca. 4.000 Laser
ca. 15.000 Laser
Die Laserworld Group:
Laserworld (Switzerland) AG (Muttergesellschaft),
Lengwil, CH
Vertrieb weltweit, Konzernleitung, Globale Strategie, strategische
Produktplanung, Konzernmarketing zentral, globale Logistikplanung
und –steuerung, zentraler Einkauf, zentrale QC, Buchhaltung
Laserworld UK Ltd.
Manchester, UK
Vertrieb UK und weitere
Laserworld Asia Co., Ltd
Shenzhen, CN
Vertrieb Asien für HighEnd Produkte
Laserworld USA Inc.
New York, USA
Vertrieb USA
Ray Technologies GmbH
Valley, DE
High-End Fertigung,
Entwicklung, Service
Center EU
Swisslas Güller AG
Würenlos, CH
Mid- / High-End Fertigung
13
Beispiele für Multimedia Projekte
14
Landmark Laser-Beams am Bodensee –
Deutschland/Schweiz
15
Streetparade 2012 – Zürich, Schweiz
16
Struktur der Laserworld Gruppe
Strategic R&D
and Purchase:
Management, Purchase, and R&D Dept.
Other suppliers; e.g.
Software, Waterscreen,
cable, etc.
Manufacturing:
Logistics & Stock:
Final assembly
QC, H&S assessment, labelling, manuals, etc.
Sales & Distribution:
B2B & B2C customer
17
High-End Warenlager – Lengwil, Schweiz
18
Herausforderungen an die Logistik
Anforderungen unserer Kunden:
- Schnelle Verfügbarkeit unserer Produkte
- Kurze Lieferzeiten
- Vertretbare Transportkosten
- Für EU Kunden: Keine „Verzollung“
durch Sendung aus dem EU-Ausland
Lösung: Fiskal- / EU-Verzollung
19
Das Logistikkonzept für die EU
Die Laserworld AG ist ein Schweizer Unternehmen
Trotzdem liefern wir an gewerbliche Kunden im EU Raum ohne Umsatzsteuer-Aufschlag
und ohne Zollkosten.
Laserworld nutzt das Konzept der Fiskalverzollung für eine besonders
kosteneffiziente Lieferung nach Europa – und hilft seinen Partnern so zusätzlichen
Cash Flow frei zu halten
Ggf. anfallende Gebühren
FiskalVerzollungspartner
Innergemeinschaftliche
Warenlieferung
KUNDE
20
Unser Ziel durch eine starke Logistik
Die weltweite Verfügbarkeit unserer Produkte
21
Typical Swiss SME trading profile?
DHL Express Switzerland ¦ AWF 2014
DHL | Page 22
Trading profile of DHL Express CH,
Representing 60% of Swiss Express Market
Germany; 7.20%
Italy; 5.00%
U.K.; 4.90%
USA; 4.70%
France; 4.30%
China; 3.70%
RoW; 62.40%
Russia; 2.70%
Spain; 2.30%
HongKong; 1.60%
U.A.E.; 1.20%
DHL Express Switzerland ¦ AWF 2014
DHL | Page
23
THANK YOU
DHL Express Switzerland ¦ AWF 2014
DHL | Page
24