Electronic Miscellaneous Document EMD

Electronic Miscellaneous Document
EMD
Benutzerhandbuch
1
Allgemeine Informationen
Version:
EMD/2012
Kontakt:
TraviAustria, Datenservice für Reise
und Touristik GmbH & Co. Nfg. KG
Dresdner Straße 81-85
1200 Wien, Austria
T: +43-1-33733-0
F: +43-1-33733-733
W: www.traviaustria.com
Über TraviAustria
TraviAustria, eine Tochter der Austrian Airlines, ist der
österreichische IT-Trendsetter im Tourismusbereich. Aufbauend
auf unsere langjährige Tourismus-Erfahrung und gemeinsam
mit unserem Partner Travelport entwickeln wir
maßgeschneiderte und innovative Lösungen am Puls der
Branche. Als Partner von Reisebüros und Veranstaltern stellen
wir mit unseren Systemen täglich die Abwicklung von
tausenden Reisebuchungen in Zentraleuropa sicher.
Weitere Informationen zu TraviAustria finden Sie unter
www.traviaustria.com.
Copyright © 2012 by TraviAustria, all rights reserved.
Die Verwertung der Texte und Bilder, auch auszugsweise, ist ohne Zustimmung von
TraviAustria urheberrechtswidrig und strafbar. Dies gilt auch für Vervielfältigungen,
Übersetzungen, Mikroverfilmung und für die Verarbeitung mit elektronischen
Systemen.
2
Inhaltsverzeichnis
1.
Über dieses Dokument ............................................................................... 4
2.
Einleitung ................................................................................................. 4
2.1.
Was ist EMD? ............................................................................................ 4
2.2.
Welche EMD Dokumenttypen gibt es? .......................................................... 4
3.
EMD Erstellen ............................................................................................ 5
3.1.
SVC Segment ........................................................................................... 5
3.2.
SSR ASVC ................................................................................................ 6
3.3.
Reason for Issuance Codes (RFIC) ............................................................... 6
3.4.
Reason for Issuance Sub Codes (RFISC) ...................................................... 6
4.
EMD Ausstellen.......................................................................................... 6
4.1.
EMD-S Ausstellen ...................................................................................... 6
4.2.
EMD-A Ausstellen ...................................................................................... 7
4.3.
Zusätzliche Ticketmodifier .......................................................................... 9
5.
EMD Darstellen ......................................................................................... 9
5.1.
Im PNR .................................................................................................... 9
5.2.
Ohne PNR................................................................................................11
6.
EMD Voiden .............................................................................................11
7.
EMD Refundieren ......................................................................................12
8.
EMD History .............................................................................................12
9.
Support Documents ..................................................................................13
10.
TINS Screen.............................................................................................14
11.
Zusammenfassung Befehle EMD .................................................................15
12.
Fehlermeldungen ......................................................................................15
13.
MIR.........................................................................................................21
13.1.
MIR Type Table ........................................................................................21
13.2.
MIR Options Table ....................................................................................21
3
1. Über dieses Dokument
Dieses Dokument beschreibt die Anwendung von Electronic Miscellaneous Documents in
GDS Galileo.
2. Einleitung
2.1.
Was ist EMD?
EMD - Electronic Miscellaneous Document ist der IATA Industriestandard zur Verrechnung
von kostenpflichtigen Zusatzleistungen und Gebühren über das GDS Galileo. Als Beispiel,
kostenpflichtige
Sitzplatzreservierungen,
Gepäckgebühren,
Lounge
Zutritt,
Umbuchungsgebühren etc.
Die EMD Funktionalität im GDS Galileo ermöglicht den Airlines die Einführung eines
Verrechnungsprozesses von Nebenleistungen und erlaubt den Agenten den Verkauf dieser
direkt
über
das
GDS
Galileo.
Electronic Miscellaneous Document (EMD) soll bis Ende 2013 folgende Dokumente ablösen:
ñ
ñ
ñ
ñ
ñ
ñ
2.2.
Miscellaneous Charge Orders (MCO) or virtual MCO (vMCO)
Special Service Tickets (SST)
Prepaid Tickets (PTA)
Multi-Purpose Documents (MPD)
Tour Orders
Excess baggage tickets
Welche EMD Dokumenttypen gibt es?
Es gibt 2 Arten von EMD´s:
ñ Associated EMD (EMD-A)
Flugsegmentbezogene Leistungen wie, Sitzplätze, Gepäck etc.
ñ Stand Alone EMD (EMD-S)
Nicht Flugsegmentbezogene Leistungen wie, Lounge access,
Umbuchungsgebühren etc.
4
3. EMD Erstellen
Bevor ein Electronic Miscellaneous Document (EMD) ausgestellt werden kann, müssen
folgende Kriterien erfüllt sein:
ñ PNR ist vorhanden
ñ E-Ticket wurde erstellt
ñ SVC Segment (EMD-S) vorhanden ODER Special Service Requirement (SSR) code
ASVC (Additonal Service) vorhanden (EMD-A)
3.1.
SVC Segment
Ein EMD-S (Stand Alone) kann nur dann ausgestellt werden, sofern ein SVC Segment in der
Buchung vorhanden ist.
Beispiel für ein SVC Segment für eine Umbuchungsgebühr:
0SVCYYEK1VIEDDMMM-N1/D/992/CHANGE FEE/150.00
Beschreibung:
0SVC
-> Standardformat um ein SVC Segment zu erstellen
YY
-> 2-stelliger Airline Code z.B.: BA für British Airways
EK1
-> Statuscode gefolgt von der Anzahl an Services
VIE
-> 3-stelliger Airport Code des Abflughafens
DDMMM-
-> Datum an dem ein EMD ausgestellt wird ODER das Abflugsdatum gefolgt
von einem Bindestrich
N1
-> Namensfeld – N1 für Passagier 1 oder N3 für Passagier 3
/D
-> Slash gefolgt von Reason for Issuance Code (RFIC)
/992
-> Slash gefolgt von Reason for Issuance Sub Code (RFISC)
/CHANGE FEE -> Slash gefolgt von Begründung des EMD
/150.00
-> Slash gefolgt von Betrag in lokaler Währung
Sobald ein SVC Segment in der Buchung vorhanden ist, kann ein EMD erstellt werden.
Das SVC Segment wird am Reiseplan angezeigt.
5
3.2.
SSR ASVC
Ein EMD-A (Associated) kann nur dann ausgestellt werden, sofern ein Special Service
Requirement ASVC in der Buchung vorhanden ist.
Dieses erfolgt automatisch, wenn zuvor vom Ancillary Services Katalog (DAS*) ein Optional
Service abgebucht wurde.
Detaillierte Informationen hierzu finden Sie im Benutzerhandbuch Ancillary Services.
3.3.
ñ
ñ
ñ
ñ
ñ
ñ
ñ
3.4.
Reason for Issuance Codes (RFIC)
A
B
C
D
E
F
G
Air Transportation
Surface Transportation/Non-air Services
Baggage
Financial Impact (für EMD-S Umbuchungsgebühren)
Airport Services
Merchandise
In-flight Services
Reason for Issuance Sub Codes (RFISC)
Eine Liste aller Reason for Issuance Sub Codes finden Sie pro Fluglinie im ASK Travelport
unter der Answer ID 43782.
Eine Liste über alle von ATPCO definierten Issuance Codes und Issuance Sub Codes kann
jederzeit unter http://www.atpco.net/download/OptionalSubCodes.pdf abgerufen werden.
4. EMD Ausstellen
4.1.
EMD-S Ausstellen
Um ein EMD-S auszustellen wird folgende Eingabe verwendet.
Beispiel:
EMDI/SM1/IC1251234567890
Beschreibung:
EMDI
-> Standardformat um ein EMD auszustellen
/SM1
-> Slash gefolgt von SM Modifier bezieht sich auf die Segmentnummer
des SVC Segmentes
/IC
-> Slash gefolgt von „in Connection with“ (IC)
1251234567890
-> 13-stellige Ticketnummer auf welche sich die Ausstellung eines EMD
bezieht, inkl. nummerischer IATA Code der jeweiligen Fluglinie am Anfang
6
Wurde ein oder mehrere EMD´s ausgestellt, erscheint folgende Meldung am Bildschirm:
EMD GENERATED
1251812903521
1251813903522
TOTAL
12.50
7.50
5.00
SMITH/JAN MS
SMITH/MARK
TAB AND ENTER TO REDISPLAY PNR >*3HHJJ4·
>
Sobald ein EMD-S erfolgreich ausgestellt wurde, ändert sich der Statuscode des SVC
Segmentes von EK auf HI. Und die EMD Nummer wird dem SVC Segment hinzugefügt.
Diese Änderung ist auch in der Buchungshistorie ersichtlich.
QZZ9BE/55 XYZKR C098754 AG 99999992 30JAN
1.1SMITH/HARRY
1.
BA 456 Y 16JUL LHRMAD HK1 0815
1135 O*
E SA
2. SVC BA HI1 MAD 17JUL-D/992/CHANGE FEE/NM-1SMITH/HARRY/12581
13002506C1/150.00/EUR
3. BA 457 Y 22JUL MADLHR HK1 1240
1400 O*
E FR
** VENDOR LOCATOR DATA EXISTS **
>*VLí
** ELECTRONIC MISC DOCUMENT LIST **
>EMDLí
FONE-DENB/
FOP -S
TKTGT*
Fluglinien werden automatisch über die Ausstellung eines EMD benachrichtigt. Ein
zusätzlicher OSI Eintrag in der Buchung ist nicht notwendig.
Ausnahme:
Finnair Group Deposit – SI.AY*EMD PAID DDMMM nnPAX + SI.AY*EMD Nummer
4.2.
EMD-A Ausstellen
Um ein EMD-A auszustellen wird folgende Eingabe verwendet.
Beispiel:
EMDI/IC1251234567890
7
Beschreibung:
EMDI
-> Standardformat um ein EMD auszustellen
/IC
-> Slash gefolgt von „in Connection with“ (IC)
1251234567890
-> 13-stellige Ticketnummer auf welche sich die Ausstellung eines EMD
bezieht, inkl. nummerischer IATA Code der jeweiligen Fluglinie am Anfang
Enthält eine Buchung bereits mehrere Ancillary Services und Sie möchten ein bestimmtes
ausstellen, können folgende zusätzlichen Modifiers für den Ausstellungsbefehl verwendet
werden.
ñ
ñ
ñ
ñ
ñ
Fluglinie - /Vxx
Segmentnummer - /Sn
Passagiernummer - /Pn
Reason for Issuance Code (RFIC) - /Rx
Special Service Requirement - /Gn
Wurde ein oder mehrere EMD´s ausgestellt, erscheint folgende Meldung am Bildschirm:
EMD GENERATED
1251812903521
1251813903522
TOTAL
12.50
7.50
5.00
SMITH/JAN MS
SMITH/MARK
TAB AND ENTER TO REDISPLAY PNR >*3HHJJ4·
>
Sobald ein EMD-A erfolgreich ausgestellt wurde, ändert sich der Statuscode des Special
Service Requirement Additional Service (ASVC) auf HI. Und die EMD Nummer wird dem SSR
Segment hinzugefügt. Diese Änderung ist auch in der Buchungshistorie ersichtlich.
** SPECIAL SERVICE REQUIREMENT **
SEGMENT/PASSENGER RELATED
S 1. A3 0881 C 23AUG VIEATH
P 1. MAYRHOFER/CLAUD+ ASVC HI 1
C/0AA/XBAG/EXCESS
BAGGAGE/A/1258113002506C1
TKNE HK 1 3909901781862C1
XBAG KK 1 BLAH/XBAG RATE APPLIES
8
4.3.
Zusätzliche Ticketmodifier
Zusätzliche Ticketmodifiers können an den Druckbefehl mittels Slash angehängt werden.
Z.B.: EMDI/SM1/IC1251234567890/FS
Commisson - /Zn
Form of Payment - /F…
Endorsement - /E….
Related Ticketnummer - /IC….
Print Support Documents
/PP-C = Druck credit card charge form (nicht für Markt AT anwendbar)
ñ /PI-R = Druck Customer Receipt
/PE-R = E-Mail Customer Receipt an alle im Booking File vorhandenen E-Mail
Adressen
/PEnn-R = E-Mail Customer Receipt an eine bestimmte E-Mail Adresse im Booking
File
ñ
ñ
ñ
ñ
ñ
5. EMD Darstellen
5.1.
Im PNR
Mit der Eingabe EMDL (List Display) kann eine Liste aller in der Buchung vorhandenen
EMD´s dargestellt werden.
WHQ5JY/55 XYZKR C067996 AG 99999992 21SEP
1.1SMITH/HARRY
1. YY 1414 Y 15OCT DENATL HK1 0110
0553 O*
2. YY 1515 Y 16OCT ATLDEN HK1 0825
0950 O*
** CLIENT FILE REFERENCES EXIST **
>*CF·
** FILED FARE DATA EXISTS **
>*FF·
** SEAT DATA EXISTS **
>*SD·
** MEMBERSHIP DATA EXISTS **
>*MM·
** VENDOR LOCATOR DATA EXISTS **
>*VL·
** VENDOR REMARKS DATA EXISTS **
>*VR·
** ADDITIONAL SERVICES EXIST **
>*DAS·
*** ELECTRONIC MISC DOCUMENT LIST *** >EMDL·
** SERVICE INFORMATION EXISTS **
>*SI·
FONE-DENB/
FOP -S
TKTG-T*XYZ 21SEP2208Z 55 AG
9
E FR
E SA
EMDL - ELECTRONIC MISCELLANEOUS DOCUMENT LIST
1. YY 1251812093501 – TEST/KATHLEEN
I 09APR10 122808 Z
2. YY 1251812093502 – JOHNSON/SUSAN
I 09APR10 122808 Z
3. YY 1251812093503 – MITCHELLE/JENNIFER
I 09APR10 122808 Z
***** END OF LIST *****
>
Überschrift
EMDL
–
ELECTRONIC
DOCUMENT LIST
Beschreibung
MISCELLANEOUS
Überschrift
Erste Zeile
1.
YY
0081812093501
Dash ( - )
TEST/KATHLEEN
Zweite Zeile
I
09APR10
122808 Z
Zeilennummer
2-stelliger Airline Code
EMD Nummer 13stellig (oder 17 Stellen bei
Conjunction EMD)
Separator
Passagiername
EMD Status
I = Original
V = Void
RF = Refund
Ausstellungsdatum
Zeit (GMT) der Ausstellung
Um eine Zusammenfassung eines EMD abzurufen, wird die Eingabe EMDDn verwendet.
1258131654456
CITYTOUR/GRP
CPN RFISC
DESCRIPTION
1 D-992 CHANGE FEE
EMD DOCUMENT TOTAL:
>EMD DETAIL DISPLAY
í
>EMD HISTORY DISPLAY
í
>EMD VOID
í.
>EMD REFUND
í.
>
KVSQB6/1V/0GZ7 05657892
VALUE
DATE
STATUS
EUR
150.00 30AUG11 OPEN
EUR
150.00
Die EMD Zusammenfassung (EMDDn) ist eine Anzeige, welche folgende Informationen eines
ausgestellten Dokumentes beinhaltet: EMD Nummer, Passagiername, Art des Services,
Betrag und Status des jeweiligen Coupons. Diese Anzeige bietet zusätzlich die Möglichkeit
mittels Tab eine Detailansicht des EMD abzurufen, die History einzusehen, das EMD zu
voiden oder sofern von der Fluglinie erlaubt, das EMD zu refundieren.
10
5.2.
Ohne PNR
Außerhalb einer Buchung kann ein EMD mit folgender Eingabe aufgerufen werden:
Beispiel:
EMDD1251234567890
Beschreibung:
EMDD
-> Standardformat zum Aufrufen eines EMD
1251234567890
-> 13-stellige EMD Nummer inkl. nummerischen IATA Code der
Fluglinie
6. EMD Voiden
Wie auch bei elektronischen Tickets, kann ein EMD am selben Tag der Ausstellung wieder
gevoided werden.
In der EMD Zusammenfassung (EMDDn) kann mittels Auswahl von „EMD VOID“ durch Tab
in die Zeile und Eingabe des Buchstaben „V“ (void) und enter das EMD gevoided werden.
Alternativ kann ein EMD mit folgender Eingabe unter Angabe der 13stelligen EMD Nummer
außerhalb einer Buchung gevoided werden, ohne zuvor die EMD Zusammenfassung
aufgerufen zu haben.
Beispiel:
EMDV1251234567890
Beschreibung:
EMDV
–> Standardformat zum Voiden eines EMD
1251234567890
- > 13-stellige EMD Nummer nummerischen IATA Code der Fluglinie
Systemantwort:
EMD 0081812352679 VOIDED - SAC 008100RB41006
EMD Conjunction
EMD 0081812352690-691 VOIDED - SAC 008100RB41006
Ohne Bestätigungsnummer (SAC) der Fluglinie
11
EMD 0081812352690 VOIDED
Der Status des jeweiligen EMD ändert sich von USED auf VOID. Folgende Systemdaten
werden aktualisiert: TINS Report inklusive aktuellen Couponstatus, EMD Zusammenfassung,
EMD Detailansicht, EMD History und EMD Liste beinhalten den aktuellen Couponstatus
inklusive der SAC Nummer der jeweiligen Fluglinie.
7. EMD Refundieren
Nicht jede Fluglinie erlaubt das Refundieren eines EMD.
Um ein EMD zu refundieren muss zuvor die EMD Zusammenfassung (EMDDn) aufgerufen
werden. Danach kann mittels Tab zu „EMD REFUND“ und Eingabe des Buchstaben „F“ (full
refund) und enter das Dokument refundiert werden. Sollte ein Refund von der Fluglinie nicht
erlaubt sein, wird „EMD REFUND“ nicht in der Zusammenfassung dargestellt.
British Airways – Refund nicht möglich bei Umbuchungsgebühren
AY – Refunds ausschließlich bei Group Deposits möglich
Systemantwort:
EMD 0088121903521 REFUNDED - SAC 008100RB41006
EMD Conjunction
EMD 0081812352690-691 REFUNDED - SAC 008100RB41006
Ohne Bestätigungsnummer (SAC) der Fluglinie
EMD 0081812352690 REFUNDED
8. EMD History
In der EMD History sind die jeweils getätigten Schritte zu einem EMD inklusive Datum und
Uhrzeit (GMT) ersichtlich. Die Eingabe EMDHn kann erst nach Aufruf der EMD List (EMDL)
angewendet werden.
12
>EMDH2
EMD HISTORY
2 0081812093502 - JOHNSON/SUSAN
PTC/ADT
**ISSUE ENTRY**
AGENT EMDI/IC0084321555666/ERNON REFUNDABLE/PI- R
**ISSUE DATA**
VOIDED 28JAN11 194810 Z 1G/0BK5/C103693 – SAC 008412BK68349
ISSUED 28JAN11 124326 Z 1G/0BK5/C103693
ISSUING RECORD LOCATOR 1G-N44CRH
RFIC AIR TRANSPORTATION
FOP
CK
AMT
USD7.50
)>
COMMISSION AMOUNT
FCMI 0 – ASVC AUTOMATED
ENDORSEMENT NON REFUNDABLE
RELATED TKT 0084321555666
**SUPPORT DOCUMENTS**
EMD CUSTOMER RECEIPT
SENT TO PRINTER
**REQUEST SUPPORT DOCUMENTS**
>EMDH0081812093502/RD* í
>
Mittels Eingabe EMDH1251234567890 inkl. 13-stelliger EMD Nummer kann die History
eines EMD auch außerhalb einer Buchung aufgerufen werden.
9. Support Documents
In der EMD History (EMDH) können nach Ausstellung eines EMD, Support Dokumente
angezeigt oder gedruckt werden. Grundsätzlich werden keine Support Dokumente bei
Ausstellung automatisch gedruckt.
FOP
CK
AMT
USD7.50
COMMISSION AMOUNT
FCMI 0 – ASVC AUTOMATED
ENDORSEMENT NON REFUNDABLE
RELATED TKT 0084321555666
**SUPPORT DOCUMENTS**
CHARGE FORM
SENT TO PRINTER
**REQUEST SUPPORT DOCUMENTS**
>EMDH0081812093501/RD* í
>
13
Durch Durchführung der Eingabe EMDH1251234567890/RD* erfolgt folgende Anzeige:
*REQUEST SUPPORT DOCUMENTS**
0081812093501
DELIVERY METHOD
>EMD CHARGE FORM
>EMD AUDIT/AGENT
>EMD CUSTOMER RECEIPT
>
i..
í..
í..
Gültige Befehle, welche zur Auswahl zum Drucken von Support Dokument stehen, sind:
ñ
ñ
ñ
ñ
PP = Druck Credit Card Charge Form (nicht für Markt AT anwendbar)
PI = Druck Customer Receipt
DI = Darstellen von Support Dokumenten
PE = E-Mail Customer Receipt
Audit und Agent Support Dokumente sind ausschließlich zur Darstellung möglich.
10.
TINS Screen
Der tägliche Report der ausgestellten Dokumente (TINS) wurde mit der Darstellung von
EMD erweitert.
ONE TRAVEL PLACE
CURRENCY CODE GBP
TINS REPORT
IATA NUMBER 91282340
A/L TKT/STOCK NBR
PASSENGER NAME
156D1812352678
156D1812352679
156M1913678322
156M1913678323
156M1913678324
156M1913678325
JOHNSTON/MARY
HOBBS/KATHY
THOMAS/BILL
PORTER/BOB
BROTHERS/SHARON
AUSTIN/MICHELLE
14
FARE
8.50
12.00
90.00
60.00
60.00
90.00
15 JAN 11
TAX
COMM
*FEES
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
FOP
NO
NO
NO
NO
NO
CR
--------------------------------------------------------------156 1812352678
P42178
YY E ED NO
JOHNSTON/MARY
M19ML6
8.50
8.50
0.00
0.00
0.00
0.00
0.00
ED2BB
0XYZ
156 1812352679
P42178
YY E ED NO
HOBBS/KATHY
M19ML6
12.00
12.00
0.00
0.00
0.00
0.00
0.00
ED2BB
0XYZ
156 1913678322
P42178
P MC NO
THOMAS/BILL
PQ9LR6
)>
11.
Zusammenfassung Befehle EMD
EMDI
-> Druckbefehl für EMD
EMDV
-> EMD Voiden
EMDD
-> Zusammenfassung eines EMD anzeigen
EMDD
-> EMD Refundieren, Tab Stop zu „EMD REFUND“ Eingabe „F“ für full
EMDL
-> Darstellung einer Liste aller im PNR ausgestellten EMD´s
EMDH
-> EMD History
refund
12.
Fehlermeldungen
ERROR MESSAGE TEXT
DESCRIPTION
UNABLE TO PROCESS EMD – NOT AUTHORIZED FOR
ELECTRONIC TICKETING (1G specific)
The TKLS (Electronic Ticketing) field in the AAT must
be Y.
UNABLE TO PROCESS EMD – NOT AUTHORIZED FOR
DOCUMENT ISSUANCE (1G specific)
The type field in the AAT is 00. The type field must be
anything other than 00.
LOCATION NOT AUTHORIZED (1G specific)
UNABLE TO PROCESS EMD–USER MUST HAVE TINS
ENABLED (1G specific)
HMET TABLE PRINT NOW MUST BE SET TO Y FOR
PRINTING OF EMD (1G specific)
Duty code is not allowed to issue a ticket.
The TKTN Tins field must be set to Y.
The print now must be set to Y to print the support
document for the EMD.
15
NEED PLAIN PAPER PRINTER ASSIGNED FOR EMD (1G
specific)
The printer type in the HMET table is TKT.
NEED APRVD E-TKT –YES- TO ISSUE EMD (1P
specific)
The APRVD E-TKT field in the A.I.R. must be updated
to reflect the value of YES.
NEED AUTO VAL – YES – TO ISSUE EMD (1P specific)
The AUTO VAL field in the A.I.R. must be updated to
reflect the value of YES.
INVALID OPTION |XIM (1P specific)
XIM option was in the EMDI entry and the agency
making the entry is not set up to issue an interface
message (the agency location does not have a DT
routing or does not have TAIR activated in the A.I.R.)
The segment selected using the segment select option
in the EMDI entry does not exist.
INVALID SEGMENT SELECTED
DUPLICATE SEGMENT NOT ALLOWED
The same segment number cannot be repeated in the
segment select option in the EMDI entry.
INVALID PASSENGER SELECTED
A name is selected using the name select option in
the EMDI entry and the name does not exist in the
PNR/BF.
The input of EMDDn (n equals a line number from the
EMDL response) and the number from the EMDDn
entry is not found on the EMDL display. Or - The
input of EMDDn and the EMD List is not displayed.
The same passenger/name number cannot be
repeated in the name select option in the EMDI entry.
INVALID LINE NUMBER
DUPLICATE PASSENGER NOT ALLOWED
PASSENGER SEQUENCE INVALID
Name select using the name select option in the EMDI
entry must be in ascending order.
SEGMENT SEQUENCE INVALID
Segment select using the segment select option in the
EMDI entry must be in ascending order.
ERB-EMD NOT SUPPORTED
The EMD process is not supported by the GDS.
ERB-EMD NOT YET SUPPORTED IN THIS MARKET
The market does not yet allow the issuance of EMDs.
ERB-EMD NOT YET SUPPORTED FOR THIS AIRLINE
The airline for the service in the EMDI entry to be
fulfilled does not support the issuance of the EMD.
At the GDS level the agency has not been given
authority to issue EMDs.
For the EMDI entry to issue the EMD, the passenger
type code is not allowed per the requirements for the
issuing carrier.
For the EMDI entry to issue the EMD, the passenger
type code is not yet supported for the BSP.
ERB-EMD IS INHIBITED IN THIS AGENCY
ERB-PASSENGER TYPE CODE NOT SUPPORTED FOR
EMD
ERB-EMD PASSENGER TYPE
SUPPORTED IN THIS MARKET
CODE
NOT
YET
ERB-EMD AIRLINE DOES NOT SUPPORT PASSENGER
TYPE CODE
ERB-EMD VOID NOT SUPPORTED
The passenger type code is not allowed by the airline
for the issuance of the EMD.
The void process for the EMD is not supported by the
GDS.
16
ERB-EMD VOID NOT SUPPORTED BY THIS AIRLINE
The void process for the EMD is not supported by the
airline.
ERB-EMD MUST BE SINGLE RFIC
The issuance of the EMD is only allowed for a single
RFIC.
The credit card form of payment for the issuance of
the EMD is not accepted in the market.
The credit card form of payment for the issuance of
the EMD is not accepted by the airline.
The form of payment is not valid for the issuance of
the EMD for the issuing location’s market.
The form of payment is not valid for the issuance of
the EMD by the airline.
The airline requires FOID (form of identification) be
provided before the EMD can be issued.
The FOID data for the issuance of the EMD is not a
valid form of identification for the airline.
The vendor locator could not be found and the carrier
requires a vendor locator to be sent in EMD issue
message being sent to the carrier.
The number of passenger names for the EMDI entry is
greater than the maximum number of passenger
names allowed for the EMDI entry.
The number of services for the EMDI entry is greater
than the maximum number of services allowed in a
single EMDI entry.
For the EMDI entry to issue the EMD, the minimum or
maximum characters for the surname is not per the
requirements for the issuing carrier.
For the EMDI entry to issue the EMD, the minimum or
maximum characters for the given name is not per
the requirements for the issuing carrier.
The allowed EMD fulfillment types are EMD-S and
EMD-A.
The allowed EMD fulfillment types are EMD-S and
EMD-A.
The only service types allowed are E (free), F (flight)
and H (booking not required).
The service to be fulfilled has a non-confirmed status
code.
Fulfillment of the service with the issuance of an EMD
is to be on the same date as the sell date.
The currency code for the service in the Universal
Record is different than the primary currency code in
the A.I.R. or AAT for the issuing location.
The entry of EMDI was input to issue the EMD and the
service was not found in the UR (the UR holds the
details for the sold merchandising services).
The form of payment is not listed as a valid form of
payment for the issuance of the EMD.
The carrier select option is required in the EMDI entry
when there are multiple carrier codes for the services
(SSRASVC) in the PNR/BF.
The RFIC for the selected services to be fulfilled is not
valid for the issuance of the EMD.
The EMD number is not allowed to be voided because
of the coupon(s) status.
The plating carrier rejects the message to void the
EMD number.
ERB-CREDIT CARD TYPE NOT ACCEPTED
MARKET
ERB-CREDIT CARD TYPE NOT ACCEPTED
AIRLINE
ERB-FORM OF PAYMENT NOT ACCEPTED
MARKET
ERB-FORM OF PAYMENT NOT ACCEPTED
AIRLINE
ERB-FOID REQUIRED BY THIS AIRLINE
IN THIS
BY THIS
IN THIS
BY THIS
ERB-FOID TYPE NOT SUPPORTED BY EMD AIRLINE
ERB-VENDOR LOCATOR REQUIRED
ERB-MAXIMUM NUMBER OF PASSENGERS EXCEEDED
FOR EMDI
ERB-MAXIMUM NUMBER OF COUPONS EXCEEDED FOR
EMDI
ERB-INVALID SURNAME LENGTH
ERB-INVALID GIVEN NAME LENGTH
ERB-EMD TYPE NOT SUPPORTED
ERB-EMD TYPE NOT SUPPORTED BY AIRLINE
ERB-EMD SERVICE TYPE NOT SUPPORTED
ERB-SERVICE IS NOT CONFIRMED
ERB-SERVICE MUST BE FULFILLED ON
CALENDAR DATE AS SOLD
ERB-CURRENCY CODE DOES NOT MATCH
SAME
ERB-SERVICE NOT FOUND
ERB-NEED CARRIER SELECT TO ISSUE EMD
ERB-RFIC CODE NOT VALID FOR EMD
ERB-EMD CANNOT BE VOIDED – COUPON STATUS
NOT ELIGIBLE
ERB-EMD CANNOT BE VOIDED – VOID NOT ALLOWED
BY PLATING CARRIER
ERB-VOID FAILED-NOT REPORTED FOR SETTLEMENTRETRY VOID
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ERB-COMMISSION AMOUNT TOO LARGE
ERB-COMMISSION RATE TOO LARGE
ERB-INVALID EMD COMMISSIN FORMAT
ERB-COMMISSION NOT ALLOWED FOR THIS EMD
ERB-NO EMDL DATA FOUND
ERB-INVALID DATA FOR DELIVERY METHOD
ERB-ONLY 1 EMD SUPPORT DOCUMENT MAY BE
DISPLAYED PER ENTRY
ERB-EMD SUPPORT
DISPLAYED
DOCUMENT
MAY
ONLY
BE
ERB-ONLY 1 EMD SUPPORT DOCUMENT MAY BE
REQUESTED PER ENTRY
ERB-MAXIMUM NUMBER OF PASSENGERS EXCEEDED
FOR EMDI IN THIS MARKET
ERB-PRICE VALIDATION FAILED – RETRY ENTRY
ERB-PRICE OF SERVICE HAS CHANGED – CANCEL
AND RESELL SERVICE THEN ISSUE EMD
EMD SUPPORT DOCUMENT NOT ALLOWED TO BE
PRINTED
ERB-EMD CANNOT BE REFUNDED
ERB-EMD COUPON IS NOT REFUNDABLE
ERB-CREDIT CARD AUTHORISATION FAILED – CALL
HELP DESK
ERB-FORM OF PAYMENT NOT VALID FOR EMD
ERB-CONTACT
CREDIT
CARD
VENDOR
FOR
AUTHORISATION
ERB-TRANSACTION DECLINED BY CREDIT CARD
VENDOR
ERB-ERROR IN RETRIEVING STORED SERVICE
DETAILS
ERB-SERVICE DETAILS DO NOT MATCH STORED
RECORD
NO TRANSACTION PRESENT
CHANGES MADE TO PNR – END TRANSACTION OR
IGNORE PRIOR TO EMDI
NO EMD SSR EXITS
DUPLICATE OPTION xx
INVALID MODIFIER xx
The void message was sent to the carrier but a
response from the carrier was not received.
The commission amount must be less than the
amount of the EMD.
The commission rate must be less than 100.
The commission percentage in the EMDI entry
contained 3 or more numeric following the decimal.
The entry of EMDL or EMDH is input and there are no
issued EMD numbers found to be displayed.
Invalid data was input as the delivery method for the
Request Support Document.
The input was to display more than 1 support
document. The Request Support Document only
allows 1 EMD support document to be displayed.
The EMD support document in the Request Support
Document option was input to be printed and it may
only be displayed.
The Request Support Document only allows the
display or print of 1 EMD support document.
The number of passenger names for the EMDI entry is
greater than the maximum number of passenger
names allowed for the market.
A call was made for a price validation and a response
was not received.
A price validation was done and the price of the
service now is not the same as the price of the service
when it was sold.
The document code input for the print parameter
option of PP- or PI- in the EMDI entry is to print a
support document that is not allowed to be printed.
The EMD number cannot be refunded because the
coupon status is already a status, such as void or
exchange or already refunded, that does allow a
refund.
The service that the EMD number is for was filed as a
non-refundable service and it cannot be refunded.
There is a problem such as the link is unavailable or
no response was received back. .
You will need to contact the credit card vendor to
obtain an authorization.
The credit card request has been declined by the
credit card vendor.
The credit card request has been declined by the
credit card vendor.
The Universal Record cannot be found for the services
to be issued in the EMDI entry.
The services stored in the UR (the UR holds the
details for the sold merchandising services) do not
match the services to be issued in the EMDI entry.
To issue an EMD with the input of the EMDI entry, the
agent must have an active PNR/BF displayed.
The PNR/BF is pending a change.
The input of the EMDI entry and there are no services
(SSRASVC) in the PNR/BF.
An EMDI option may only be input once in the EMDI
entry. The xx in the error is the EMDI option.
Invalid data for an EMDI modifier was input in the
EMDI entry. The xx in the error is the invalid modifier
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FOP REQUIRED FOR EMD
NO EMDS MATCH SELECTION CRITERIA
REASON FOR ISSUE CODE NOT FOUND
SERVICE NOT FOUND FOR VENDOR
INVALID EMD VALIDATING CARRIER – xx
INVALID NAME SELECT FORMAT
INVALID EMD COMMISSION FORMAT
INVALID EMD COMMISSION DECIMAL FORMAT
COMMISSION RATE MUST BE LESS THAN 100
MULTIPLE FORM OF PAYMENT NOT ACCEPTED FOR
EMD
INVALID CHARACTER IN ENDORSEMENT
ENDORSEMENT
TEXT MUST
BE 3
TO 147
CHARACTERS
TICKET NUMBER RELATED TO EMD MUST BE 13
DIGITS
NAME SELECT ONE PASSENGER FOR EMD WITH
RELATED TICKET
INVALID FOP – xxxxxx
INVALID DOCUMENT CODE FOR THE PRINT MODIFIER
INVALID DATA FOR THE PRINT MODIFIER
NEED PLAIN PAPER PRINTER ASSIGNED FOR EMD
in the EMDI entry.
There is no form of payment in the PNR/BF or in the
EMDI entry to issue the EMD.
No SSRASVCs match the options input in the EMDI
entry.
The reason for issuance code input in the RFIC select
option in the EMDI entry does not exist in an
SSRASVC in the PNR/BF or is an invalid character or
too many characters.
An invalid vendor code or a valid vendor code that is
not found for a service in the SSRASVC was input in
the vendor select option in the EMDI entry.
The plating carrier is missing from the AUTH field. The
xx in the error message is the carrier code.
The data after the N or P for the name select option in
the EMDI entry does not meet the number decimal
format.
For 1G invalid data other than numeric or A was input
after the commission option of Z in the EMDI entry.
For 1V invalid data other than number or $ (dollar
sign) was input after the commission option of Z in
the EMDI entry. For 1P when invalid data is input
after the commission option of K in the EMDI entry.
OR if the data input in the commission option is
greater than 9 numerics.
The number of decimal places for the EMD
commission select option in the EMDI entry does not
match the number of decimal places for the currency
code in the A.I.R. or AAT for the issuing location. Or There must be 2 decimal places for the commission
when input using the P for a percent commission.
The commission percentage input in the commission
option in the EMDI entry must be less than 100.
A split or multiple form of payment is not valid for the
issuance of the EMD. (release 2)
Data input in the EMDI endorsement option that is not
allowed.
The data input in the EMDI endorsement option is less
than 3 characters or greater than 147 characters.
The ticket number in the related ticket number option
in the EMDI entry must be 13 numeric.
The related ticket number option in the EMDI entry is
only for a single ticket number and for one passenger
name. The related ticket number option requires a
name select option when there are multiple names in
the PNR.
The credit card manual approval code input in the
form of payment option in the EMDI entry is greater
than 8 characters. The xxxxxx data in the error
message represents the data that caused the error.
An incorrect document code identifier was input
following the print modifier.
Only the input of a single character for the document
code is allowed immediately following the print
modifier.
The printer assigned to print the EMD support
document
is
an
ATB
printer.
OrNo
linked/association to a plain paper printer is found.
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UNABLE TO FULFILL EMD – INVALID PRINTER STATUS
SELECTION NOT ALLOWED WITH SVC SELECT
SELECT ONLY 1 SEGMENT WITH SVC SELECT
INVALID FORMAT – CHECK ENTRY AND TRY AGAIN
EMD INVALID DOCUMENT NUMBER – 13 DIGIT
NUMBER REQUIRED
NO AGENCY AGREEMENT EXIST – ACCESS DENIED
EMD NOT PREVIOUSLY RETRIEVED – REDISPLAY EMD
AND TRY AGAIN
EMD CANNOT BE VOIDED – DOCUMENT NUMBER NOT
FOUND
EMD CANNOT BE VOIDED – EMD NUMBER
PREVIOUSLY VOIDED
INVALID FORMAT FOR THE EMDH ENTRY
NO DATA AVAILABLE TO DISPLAY
INVALID DATA IN THE EMDL ENTRY
INVALID SELECTION CODE – USE X OR V
INVALID SELECTION CODE – USE F
ERB-INVALID EMD COMMISSION FORMAT
ERB-NO DOCUMENT NUMBERS TO DISPLAY
SSR SELECTION NOT ALLOWED WITH –
INVALID SSR SELECTED
INVALID EMD EXCHANGE DATA
EMD EXCHANGE REQUIRES A SERVICE SELECTION
OPTION
INVALID MODIFIER FOR AN EMD EXCHANGE - xx
ERB-NO INTERLINE AGREEMENT
The printer status must be UP (U) to print the EMD
support document.
The segment selected using the manual SVC select
option is not a manual SVC segment.
Only the selection of 1 manual SVC service is allowed
in the EMDI entry.
The fourth character of the EMDx entry is not a valid
function for EMD.
The EMD number must be 13 numeric when it is input
in the void entry of EMDV.
The logic for EMD display will be the same as E-Ticket
display. If the agency is allowed to display an E-Ticket
then they will also be allowed to display an EMD.
This message is given when a selection for one of the
options on the EMD Summary display is requested
and the display has been ignored and is no longer
active.
The EMD number cannot be found on the DDL/Tins for
the location issuing the void entry.
The EMD number has already been voided and is
showing as void on the DDL/Tins.
Only numeric data allowed following the input of
EMDH.
The input of EMDL/F is only allowed after the input of
EMDL and a list of items have been displayed.
Other data was included with the input of EMDL.
Incorrect data input at the tab stop for the selection
of a function from the EMDD response.
Incorrect data input at the tab stop for the selection
of EMD REFUND from the EMD SUMMARY DISPLAY
screen.
Invalid data input for the commission, such as
incorrect decimal places.
Input of the entry to display the agency’s allocation of
EMD numbers and there were no EMD numbers found
for the requesting location.
SSR Selection not combinable with other "selection"
(RFIC, Vendor, Segment or Name/Passenger)
modifiers
SSR number entered does not exist in the PNR or was
entered as a non-numeric character or the SSR
number was omitted from the input. SSR number
must be an ASVC
TPF will display an error message if data following the
EX is not an E (for now) and if the EMD number is not
numeric and the number is anything other than 13
numbers.
TPF will display the error message if a service
selection option is not included in the EMDI entry for
an even exchange.
New TPF Error Message (the XX at the end of the
error message will append the modifier that is not
allowed in the EMDI entry for an EMD exchange /
allowing 2 characters for the modifier for future
expansion)
For this first release of EMD exchange, ESB will return
the following error message for this condition if the
validating carrier number for the original EMD number
is not the same as the carrier for the new service to
20
ERB-EXCHANGE REQUIRES SAME EMD DOCUMENT
TYPE (EMD-S OR EMD-A)
ERB-EXCHANGE NOT ALLOWED FOR MULTIPLE
COUPONS
ERB-UNABLE TO EXCHANGE - AMOUNTS MUST BE
THE SAME
ERB-UNABLE TO EXCHANGE - CURRENCY CODES
MUST BE THE SAME
ERB-EMD CANNOT BE EXCHANGED - COUPON
STATUS NOT ELIGIBLE
ERB-EMD CANNOT BE EXCHANGED - EXCHANGE NOT
ALLOWED BY CARRIER
EMAIL ADDRESS REQUIRED TO USE THE PE
MODIFIER
ERB-ORIGINAL EMAIL ADDRESS NOT FOUND FOR
THE PE MODIFIER
13.
be issued
In this first release for an EMD exchange, the EMD
document type (EMD-S or EMD-A) must be the same
for both the original EMD number and the new EMD
number that is to be issued for the new/changed
service
In the first release of EMD Exchange, the even
exchange will only be allowed if the EMD number
being exchanged has only 1 coupon
The amount of the old EMD must be the same as the
amount of the new EMD.
The current code of the old EMD must be the same as
the currency code of the new EMD
Coupon status in the airline database for the original
EMD is not valid to be exchanged
The validating carrier of the EMD does not support
exchange of EMD
The PE-R modifier was included in the EMDI entry but
there was no email address found in the PNR
PE is input as the print modifier but the original email
address is not found in the EMD history
MIR
13.1. MIR Type Table
Der MIR Type Table (MMTD) definiert die Dokumente, welche als MIR File generiert werden
sollen.
EMD
-> Electronic Miscellaneous Document
13.2. MIR Options Table
Der MIR Options Table (MMOD) ermöglicht eine Auswahl darüber welche Art von Daten
eines Dokumentes über den MIR File generiert werden soll.
E MISC DOC (EMD) -> generiert die neue A29 EMD Data Section im EMD MIR File
E MISC DOC (CPN) -> generiert die neue A30 EMD Coupon Data Section im EMD MIR File
E MISC DOC (SVC) -> generiert das auxiliary service segment (SVC) in der A16 Section im
MIR File
E MISC DOC (SSR) -> generiert die special service request (SSR) Daten für optionale
Services (ASVC) in der A20 Section im MIR File
Standardmäßig sind die Felder nicht aktiv. Möchten Sie zukünftig MIR Daten zur Erstellung
von EMD´s erhalten, kontaktieren Sie unseren Helpdesk.
Detailinformationen über die neuen EMD MIR Files finden Sie hier.
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