expressnightstar - Night Star Express GmbH Logistik

express
nightstar
Customer magazine
4/2015
NEW WORK ENVIRONMENTS 4.0
INTERCONNECTION OF MAN AND MACHINE
EDITORIAL COMPANY NEWS
2015
THE WORLD IN MOTION
WELL-EARNED RETIREMENT
KARL ENGELHARD
Karl Engelhard, Chief Representative of Hellmann Worldwide Logistics, started his well-earned retirement on 31 October 2015. The
71-year-old has left the Night Star Express shareholder Hellmann
Worldwide Logistics after more than 20 years at the head of the company. As a member of the Hellmann Main Board, he was responsible
for sales, marketing and product management, and therefore also for
the Night Star Express product line.
A new chapter in his life now begins in Bremen, where he was
based throughout his time with the company. Asked whether he was
looking forward to retirement, Engelhard answers: “I concur with
Martin Luther, who once said ‘Even if I knew that tomorrow the world
would go to pieces, I would still plant my apple tree’.”
On that note, Night Star Express wishes Karl Engelhard all the
best, happiness and above all good health as he goes into retirement.
“In physics, motion is a change in position of an object with respect
to time.” This is the rather matter-of-fact definition of motion on Wikipedia. Time and motion are two terms that shape logistics in general
and that are obviously also important to us as a provider of overnight
express services. After all, we transport our customers’ goods to their
recipients in very little time and by the quickest route.
Looking back at 2015 and looking ahead to the year to come, it is
fair to say that we at Night Star Express once again set a lot in motion
– and not just consignments.
We are able to stay strong in spite of a difficult market environment.
In addition to achieving steady growth in consignment numbers, we
realised two important IT projects: the returns tool and the central
recipient database. We can also look back on a successful attendance at the transport logistic trade fair in Munich.
And as usual, we have big plans for the coming year, because
delivering quality and service remains our priority. One example of
this is our expansion of the newly introduced premium services at
weekends.
On behalf of the entire Night Star Express team, I would like to wish
you a peaceful Christmas and all the best for the new year.
Best regards,
I2I
Ihr Matthias Hohmann
ACKNOWLEDGEMENTS AND LEGAL NOTICE
Issue 60 – no. 4/2015
Circulation: 4,700 copies
Languages: German, English, Dutch
Published by:
Night Star Express GmbH Logistik, Unna
Editor-in-chief:
Christine Kuhlmann, central coordination office in Unna
([email protected])
Heinrich-Hertz-Straße 1, 59423 Unna, Germany
Tel.: +49 (0)2303 98688-0
Fax: +49 (0)2303 98688-67
Editorial board:
Kirsten Willenborg, Hellmann Worldwide Logistics
Carolin Heinrichs, Zufall logistics Group
Benjamin Mäße, Night Star Express Sales,
Spedition Gertner GmbH
Marcel Tüscher, Night Star Express Schweiz AG
Josef Schöllhuber, G. Englmayer, Spedition GmbH,
Austria
Wim Mulder und Robert Overgoor, Night Star
Express Hellmann B.V.
All of the above can be contacted via:
Editor-in-chief
Editorial team: Tina Pfeiffer-Dresp, transparent
([email protected])
Marienstraße 4, 58642 Iserlohn-Letmathe, Germany
Tel.: +49 (0)2374 50399-11
Fax: +49 (0)2374 503380
www.tptransparent.de
Design: Y-Design, Michael Franz
([email protected]), Burchardtstraße 5
63741 Aschaffenburg, Germany,
www.ydesign-online.de
Tel.: +49 (0)6021 929783
Fax: +49 (0)6021 929782
Copy deadline for issue no. 1/2016:
26 January 2016
Date of publication for issue no. 1/2016:
Week 12 - March 2016
Bylined articles do not necessarily reflect the editorial
team’s opinion. The editorial team reserves the right
to shorten any readers’ letters which are published
for space reasons. Please send articles, letters and
comments straight to Christine Kuhlmann, Night Star
Express GmbH Logistik in Unna (address above).
NEWS STAFF WEEKEND
NIGHT STAR EXPRESS "TEAM TIME"
STAFF-WEEKEND
HITTING THE HEIGHTS, RISING THROUGH THE
RANKS AND ACHIEVING TOP SPEEDS
It’s 12 September 2015 and there’s an area
Before long, eight teams had been formed
ed but happy. And at the end of an eventful
of high pressure over Schlitz, a small and
and the activities began, with the aim of
day, the nightstars were treated to a deli-
idyllic town in the heart of Germany not far
boosting people’s personal confidence and
cious barbecue and a keg of beer.
from Bad Hersfeld, so the temperature is 22
helping the individuals to bond as a group.
degrees. Once again, the nightstars have
This is because most of the activities could
HIGHS AND GREAT GROUP DYNAMICS
struck it lucky with the weather for this year’s
only be completed on the basis of teamwork.
“That was just fantastic, it was so much fun,”
said Josef Schöllhuber, Englmayer, Austria.
staff weekend. And this time, they hit the
heights in the great outdoors. More than 100
THE DISCIPLINES
“We aimed high and we mastered the chal-
members of staff from all over Germany and
• Tackling the TEAM TASKS with get-up-
lenge as a team. Even though I was quite lit-
neighbouring countries travelled to the high
and-go, fun and some grey matter
erally ‘on the ropes’ by the end!” he grins, as
ropes course in Schlitz for the staff weekend
• Rising through the ranks with CRATE
one of the day’s “high-flyers”. “There was an
entitled “Teamzeit” (Team Time).
“Today isn’t about winning in individual
disciplines. It’s about overcoming challenges
as part of a team,” said Matthias Hohmann in
his words of welcome. “You will have to rise
to challenges in various demanding discip-
STACKING
impressive team dynamic and we were more
• TEAM BIKE Tour de Schlitz
than able to complete the tasks by pulling
• Hitting the heights on the HIGH ROPES
together. I would therefore like to say a big
COURSE
• The height of skilful manoeuvring around a
SEGWAY obstacle course
thank-you to the organisers at the central coordination office. It was simply brilliant. If I
could make a request, it would be that we do
lines today. I hope you enjoy our Team Time
• Hitting the bullseye in ARCHERY
exactly the same again next year. I’m looking
activities,” he said, before leaving the team
• High speed on a QUAD
forward to it already!”
sporting blue and yellow in the capable
hands of the high ropes course trainers.
Eight trainers, eight disciplines, eight Night
Star Express teams.
After five hours of physical activity that featured numerous highlights and that really
pushed the participants, they were exhaust-
I3I
CUSTOMER PORTRAIT BMW HODENHAGEN
FULL
INTEGRATION
IN THE NORTH
BMW HODENHAGEN
There is a 12,000 m2 spare parts depot for the brands
BMW, MINI and BMW Motorrad tucked away on an
industrial estate in the town of Hodenhagen. And as
inconspicuous as it is, what goes on behind the white
walls of the warehouse is really rather impressive.
This is where everything from brake discs and rear
windows to coolant is stored for BMW Group dealerships in northern Germany.
I4I
Left to right: Carsten Hermanski
(operations management), Tobias
Gumtow, Manuel Wetzel, Johannes
Philipper (all Hellmann Worldwide
Logistics), Alexander Bosniakowski
(BMW service provider management)
CUSTOMER PORTRAIT BMW HODENHAGEN
Hellmann Night Star Express assumed responsibility for overnight
wide Logistics. Returns, empties and complaints are obviously also a
distribution for the automobile manufacturer BMW in northern Ger-
part of day-to-day business within the BMW Group. Parts being re-
many and around Kassel in May 2015. A dedicated fleet of vehicles is
turned due to complaints are loaded onto rail transport by Hellmann
used to make 20 trips to deliver spare parts to more than 190 dealer-
Rail Solutions in Lehrte and are sent back down south. There are
ships every night.
therefore all sorts of modes of transport in use for this Hellmann spare
This calls for some major coordination, and this is best managed
with direct access to the customer. Which is why an office was set up
at the BMW Group, for three full-time Hellmann employees to see to
parts depot.
Be it in the field or in the supply chain, the workers in Hodenhagen
are fully integrated into the business!
it that the business runs smoothly day in, day out. Because it is important to the BMW Group that the spare parts needed by the dealerships can be delivered to them extremely quickly.
29-year-old Dominik Chwalek is one of the Hellmann employees
based in Hodenhagen. For him, witnessing the BMW Group’s business activities every day is something quite special. “There are some
Dominik Chwalek
major advantages to being right where the customer is. You can see
exactly how business is developing from day to day. And that allows
us to react very quickly and to remedy minor problems before they
get out of hand. As we work together in the same place, we can
clarify transportation issues and the technical procedures directly,
without there being any delays in the value chain.”
In addition, the depot in Hodenhagen is replenished with stocks of
spare parts every day by a shuttle delivery from the distribution centre
in Dingolfing. The Hellmann super lorry is in its element here. “The
super lorry is the best means of transport on this route – it allows the
various small parts that get delivered each night to all be handled in
one journey from Dingolfing – this is efficiency at its best,” says Johannes Philipper, Automotive Account Manager at Hellmann World-
I5I
COVER STORY INDUSTRY 4.0
A NEW FORM OF
INTERACTION:
MAN AND
MASCHINE
IN THE AGE OF
DIGITISATION
I6I
COVER STORY INDUSTRY 4.0
At the latest since the discussions regarding Industry 4.0 in production and its
impact on logistics service providers, we have been aware that digitisation is
something that affects all aspects of logistics. We cannot make the most of opportunities in the long run if we separate the flow of information in the areas of
production, procurement and distribution. We need to think holistically and see
digitisation as both an opportunity and a challenge.
By Prof. Uwe Clausen
This development is being driven by two
the downstream process anywhere along
Director, Fraunhofer Institute for
things. Firstly, there is much better availability
the logistics chain. This ability and knowing
Material Flow and Logistics (IML)
of technologies that facilitate the inexpensive
what information we wish to use will be a ma-
collection and processing of data in the areas
jor driving force behind digitisation in the
Logistics has always been about planning
of production and assembly, goods in and
logistics chain in the future. We need to make
and managing the flow of goods and infor-
goods out, vehicles, containers, trans-ship-
sure that someone within our own company
mation. The opportunities we are now pre-
ment and sorting systems. And secondly,
can know something before it becomes
sented with will allow us to improve value
individuals are a key driving force in their ca-
known within the competitors’ business. We
added, flexibility and quality in the area of
pacity as an employee and a customer who
need to put in place the digital parameters to
logistics by means of digitisation. The princi-
purchases digital expertise and has expecta-
provide the flexibility already offered to cus-
ple behind digitisation is nothing new, and in
tions. And it is not logistics that has been
tomers by the competition.
particular CEP and overnight express servic-
people’s priority – it is mobility, online retail
Obviously, structures and processes for
es are familiar with establishing, operating
and social networks that we have learned to
this need to be put to the test before any de-
and benefiting from consignment tracking
use with our apps online and on smart-
cisions can be made regarding hard- and
systems as an example of the flow of infor-
phones.
software. In the field of transport logistics, we
mation all along the logistics chain. But
This experience and these ideas are trans-
are committed to the concept of “smart
what’s currently changing is the speed of the
posed to other areas and we can envisage
transportation logistics”. In transport and
developments and the penetration of all the
having access to the relevant information
logistics systems, we want to use geoloca-
processes because of digitisation.
about the goods, the customer’s wishes or
tion and identification to create the parame-
I7I
COVER STORY INDUSTRY 4.0
exchanged via a secure data space which is
available across companies will it become
more affordable and the cooperative use of
space or vehicles will become more appealing. Here, too, the trendsetter will likely be
mobility with intermodal routing or electronic
versions of the ridesharing company, such as
flinc and BlaBlaCar.
Transport itself will probably likewise be a
lot more automated in the future. The technology for this already exists, as demonstrated by everything from the Daimler autonoters for all the stakeholders to be able to use
bution meet, details about which customer is
mous truck to the Google self-driving car. It is
consignment tracking and communication
waiting for which product (and how urgent
also clear that, in addition to the technical
throughout the logistics chain to acquire in-
the delivery is) can be incorporated into the
issues that remain unresolved, in particular in
formation more quickly and more reliably, to
delivery management processes. Customer
the parts of the infrastructure that are less
then be in a position to react more quickly.
services and added value services can be
developed and marked than the autobahn,
This ability to retrieve information can be im-
incorporated into distribution if information
there are above all unresolved legal issues
proved both by information flowing in ad-
regarding previous sales with a customer,
and it will take years to come to fruition after
vance and the central availability of data and
the products’ lifespan or maintenance inter-
any pilot projects. The interaction of man and
by decentralised intelligent vehicles, cargo
vals, or innovations that relate to the custom-
machine, including vehicles, marks the dawn
and loading equipment. In intralogistics, we
ers’ needs can be made readily available.
of a new and exciting era. Digitisation is a
can already see how intelligent containers
When mobile phones are delivered, the deliv-
major driving force in the logistics of the fu-
are able to make decisions at the local level
ery agents will enquire about old phones if
ture.
within systems. In the future of transport and
they have prior knowledge of them and if
trans-shipment systems, more and more ve-
they have ecological arguments and financial
hicles will be identified automatically upon
incentives for collecting them. Talking of re-
arrival and loading equipment will communi-
cycling management and logistics, some
cate their destination and their status at the
people are unaware that waste disposal
time of unloading. Access to this and other
companies were among the first to fit their
data online allows for better decisions re-
containers with RFID chips, and in the future
garding routing, handling priorities or neces-
digitisation will mean that the collection of
sary service tasks.
commercial waste will be initiated based on
There is strong evidence to suggest that
the human factor is actually becoming more
I8I
needs, and invoicing and waste reports will
be generated automatically.
important when it comes to data being inter-
In another future scenario, we at the IML
preted and decision-making leeway being
are working on the creation of “urban data
used. In retail, information about product
space”. In particular, this involves improving
availability could be incorporated into cus-
cooperation in the area of supply and dispos-
tomer services to a greater extent and, vice
al in conurbations on the basis of efficient
versa, details of customer wishes could be
communications, because until now the
incorporated into forecast and marketing
transaction costs involved in city logistics
tools insofar as this is possible with just a few
projects have been too high. Only when
mouse clicks. Where production and distri-
needs and services are digitised and can be
NEWS SIX-DAY WEEK
NOW EVEN MORE OVERNIGHT
EXPRESS DELIVERIES
NOW SIX DAYS A WEEK
Night Star Express’s “first-class” overnight
from March to August and by agricultural
own services by being able to further reduce
express services are now available on six de-
machinery manufacturers,” explains Joachim
their downtimes.”
livery days a week in Germany. Our custom-
Zeuch, Project Manager at Night Star Ex-
We arrange the Saturday collection times
ers can now reckon with Saturday as a per-
press GmbH Logistik. “But in recent months,
with each of our customers individually and
manent dispatch day, to henceforth also
we have succeeded in getting more and
can guarantee these collection times if notifi-
make deliveries to parcel recipients at the
more customers interested in our weekend
cation of consignments to be collected is giv-
weekend. Using a smaller transport network,
service. These customers in other sectors
en by 12.00 p.m. The goods are then delive-
we are offering a premium service in which
have already been using the usual overnight
red to the rightful recipients anywhere in Ger-
urgent goods are collected on Saturday for
express service from Monday to Friday for
many by 8.00 a.m. on Saturday. Deliveries
delivery anywhere in Germany by 8.00 a.m.
years to supply delivery recipients with all the
can also be made to Belgium, Luxembourg
on Sunday morning. As such, we are offering
goods they need by 8.00 a.m., in plenty of
and the Netherlands.
more service for your own services.
time before the start of the working day. With
If the goods delivered are not needed on
“Until now, the overnight express service
the addition of another delivery day, we are
Sunday, they are already there for the start of
at the weekend has primarily been used by
making it possible for these and, of course,
work on Monday morning.
horse breeders during the breeding season
all other customers to further improve their
I9I
NEWS SALES TASK FORCE
WHEN THE CUSTOMER
THREATENS WITH WORK
SALES TASK FORCE
In simple terms, a sales division sells a provider’s products or servic-
THE FOLLOWING PEOPLE MEET REGULARLY TO
es to its customers. At first glance, this would appear to be a relative-
EXCHANGE INFORMATION:
ly straightforward task. But invitations to tender for large-scale logistics projects are anything but straightforward. They are highly
Monika Kricke Eiltrans Nachtverteilerservice
complex and comprise various requirements that have to be as-
Thorsten Junk CretschmarCargo
sessed. Major invitations to tender can only be processed success-
Benjamin Mäße Spedition Gertner
fully with the appropriate expertise. In-depth knowledge of transport
Jens Seidel ZUFALL logistics group
network processes, IT and the competition are just some of the fac-
Stephan Meyer Hellmann Worldwide Logistics
tors that have to be taken into account when processing an invitation
Sascha Ullrich Night Star Express Honold
to tender. Staying on the ball is therefore very important for the per-
Ralph Sachse Key Account Manager, central coordination office
sonal success of a sales representative. And the regular exchange of
Joachim Zeuch Sales Project Manager, central coordination office
information among co-workers creates a solid basis for keeping pos-
I 10 I
session of the ball. The transfer of know-how is thus one of the pri-
Matthias Hohmann, Managing Director of Night Star Express
mary objectives of this task force. It primarily focuses on sharing
GmbH Logistik, enjoys guest status
competition information and market developments. General trends
and developments are also identified and discussed.
NEWS NORLA 2015
A HIGH OLD TIME
WAY UP NORTH
FOUR SUCCESSFUL DAYS AT NORLA
The blue and yellow team of the Night Star Ex-
sitors thanks to the sparkling “first-class” van
Another positive aspect for the Transit
press shareholder 17111 Transit Transport &
parked there. The team headed by Katja
team was that a number of school groups
Logistik GmbH & Co. KG charmingly presen-
Thomsen and Tom Lassen-Thomsen gave
showed interest in their stand area and were
ted itself to the approximately 70,000 visitors
expert advice to many visitors who enquired
therefore approached by team members, al-
who attended Norla, the biggest agricultural
about the urgent overnight delivery of goods.
lowing them to also present Transit as a
and consumer fair in northern Germany, held in
In addition to nurturing their close ties with
training company in a very personal way.
Rendsburg from 3 to 6 September 2015.
existing customers during the fair, the two
Everyone in northern Germany agreed that
Prominently located directly opposite the
account managers Klaus Rohwer and Marc
this year’s fair was a resounding success,
entrance to the outdoor area, the team’s
Thies forged links with a great many potential
and the company already plans to attend
stand area was a real eye-catcher for the vi-
new customers.
again in 2016.
I 11 I
EUROPE CROATIA
MORE THAN JUST A
HOLIDAY
DESTINATION!
Croatia conjures up images first and foremost of sunshine, the sea, clear water,
beaches and dense forests. We think of it as a holiday paradise in the south-east
of Europe. But it goes without saying that Croatia has plenty to offer in economic
sectors other than simply tourism.
I 12 I
This is something that G. Englmayer realised
prise approximately 2,000 m2 of trans-ship-
Deliveries can be made to anywhere in Croa-
very early on, so he founded the company
ment and logistics space and 400 m2 of of-
tia from Zagreb within 24 hours. And when
Englmayer Zagreb d.o.o. in Croatia’s capital,
fice space which is used by 19 members of
you take a closer look at a map of Croatia,
Zagreb, in 2001. The company’s current
staff. “Geographically speaking, it’s the ideal
the challenges this entails soon become ap-
premises, which it moved into in 2013, com-
location,” explains Igor Matanovic, who has
parent. For example, to get to Dubrovnik,
been head of Englmayer Zagreb since 2012.
you have to cross a stretch of a few kilo-
“We can be on the motorway heading in any
metres belonging to the neighbouring coun-
direction in a matter of minutes, and the city
try Bosnia, as this is where Bosnia has ac-
centre is close by too.”
cess to the Adriatic Sea.
Approximately 100,000 consignments are
The company is active in many fields, such
handled in the general cargo and express
as agricultural machinery and tools, and is
delivery segments every year, both for na-
also strongly affiliated with the automotive
tional and international delivery. A consign-
sector, as is the entire group. Its portfolio of
ment collected from the customer in Ham-
services ranges from scheduled deliveries of
burg by Night Star Express late in the
spare parts (e.g. for Ford, DAF, Renault and
afternoon is dispatched to Zagreb in less
Volvo Trucks) to procurement logistics and
than 36 hours, where it can then be delivered
automobile production. Full truckload (FTL)
immediately. Only a delivery by plane would
and less than truckload (LTL) business also
be quicker!
account for a large proportion of the compa-
EUROPE CROATIA
HEADS OF G. ENGLMAYER GROUP
COMPANIES MEET IN CROATIA
ny’s activities. The portfolio is rounded out by
movement of goods and transport. Many
chosen to host the 2015 meeting, and it was
warehouse logistics and customs services.
things are now a lot quicker and simpler than
held in Zagreb in mid-October.
With Croatia’s accession to the EU in July
they once were. But as Englmayer Zagreb
“We had the honour of hosting this year’s
2013, the transport business there changed
also serves as a gateway to Bosnia, customs
meeting in Zagreb,” explains Igor Matanovic.
a great deal. Customs clearance ceased to
are, of course, still an issue.
“We held a strategy workshop and gave the par-
apply and Croatia’s borders with the EU
ticipants a tour of our plant, then spent the
were opened for the movement of goods. ID
INTERNATIONAL TEAM MEETING
evening at a go-kart track. A joint experience
checks are still carried out at its borders,
To help the international team to bond and to
away from day-to-day business brings us even
however, as Croatia has not yet signed up to
regularly provide them with new input, there
closer together. It’s also extremely important in
the Schengen Agreement. But the dismant-
is an annual meeting of the heads of the G.
order for us to develop and pursue common
ling of borders in Croatia has resulted in new
Englmayer Group companies, and it is held in
goals. As is the case with our delivery service, it
opportunities and possibilities relating to the
a different country every year. Croatia was
was all a question of speed at the go-kart track!”
I 13 I
EUROPE NETHERLANDS
Left to right: Night Star
Express Hellmann Account
Manager Wim Mulder and
Head of Sales Robert Overgoor
are delighted with the success
of their trade fair appearance.
BLUE IS THE
COLOUR IN ANTWERP
NIGHT STAR EXPRESS HELLMANN B.V. AT THE
TRANSPORT & LOGISTICS FAIR IN BELGIUM
Night Star Express Hellmann B.V.
positive review of the trade fair. “We did an excellent job of presenting
attended
Night Star Express with its ‘first-class’ overnight express service.”
the
TRANSPORT
&
LOGISTICS fair in Antwerp for the
The fair proved to be very popular, attracting approximately 9,000
second time on 21 to 24 September
visitors on each of the days. At times, there were so many visitors at
2015 and received a lot of attention.
the Night Star Express stand that Head of Sales Robert Overgoor
Visitor numbers were high, with numerous logistics specialists, sup-
and Account Manager Wim Mulder regularly needed assistance from
ply chain managers, shipping agents and people interested in logis-
the other Hellmann staff members in order to cope with the visitor
tics having accepted the invitation to attend the fair held in Antwerp.
numbers.
Industry representatives meet there every two years to maintain business contacts, close deals and discover industry innovations.
I 14 I
“The TRANSPORT & LOGISTICS fair in Antwerp has shown us that
Night Star Express attending once again was very important. In addi-
Night Star Express Hellmann once again attended the four-day fair
tion to being able to talk to lots of existing and potential customers,
with its parent company Hellmann Worldwide Logistics, this time with
we have seen that it is exactly this kind of trade fair appearance that
a significantly larger stand and sporting its blue and yellow corporate
helps us to boost our profile in Benelux,” emphasises Overgoor. “We
colours. “Not only were we able to talk to existing customers during
therefore achieved our goal with our appearance at the fair in Ant-
the event – there were also plenty of opportunities for us to engage
werp,” adds a delighted Wim Mulder.
with potential customers,” says Head of Sales Robert Overgoor in his
EUROPE SWITZERLAND
THE „FIRST CLASS“OBERNIGHT-EXPRESS
HUB
NIGHT STAR EXPRESS CENTRAL DEPOT
IN WOLFWIL, SWITZERLAND
At Night Star Express Schweiz AG’s 4,500
A large proportion of the consign-
The five- to ten-strong team at
m2 central depot, Depot Manager Lena
ments arriving in Wolfwil are par-
the central depot is technologi-
Wagegg and her team forward 7,000 to
tially packed or unpacked vehicle
cally assisted with order mana-
10,000 parcels by hand a day, 70 per cent of
body panels, windscreens, long
gement and driver dispatch by a
which are handled between the hours of 6.00
parts or bulky products that can
cloud-based software that allows
p.m. and 9.30 p.m. Lena Wagegg is assisted
only be forwarded by hand. There
by her deputy Josip Rados and the employ-
are therefore no conveyor belts
ees Thomas, Michael, Luca and Ilyas with
for automated distribution to be
data processing and distributing the goods
found in this hall. In order to reliably forward
formation management for the customers.
that are delivered to and dispatched from
the goods to the vehicles, they are carefully
The only manual check is to see whether
Wolfwil by some 80 vehicles every day.
placed on trolleys that are each assigned to a
there are weight and dimension deviations,
different sector. These loaded sector trolleys
which are then corrected. If the drivers pre-
are then passed on to the drivers in the goods
sent a different depot space description,
receipt zone to be loaded onto the correct ve-
these addresses are likewise revised within
hicles. In their work, the team pay especially
the IT. In addition, a key check is conducted
close attention to checking all the goods for
at regular intervals to make sure that the
signs of damage. Any such items are filtered
1,000 keys held by the drivers for customers
out immediately and a damage report is then
all over Switzerland are all still coded and are
drawn up for the customer. In addition to their
therefore safe.
The night shift team
Depot Manager
Lena Wagegg
for
an
efficient
order
man-
agement structure and that also
supports mobile devices and in-
distribution and dispatch duties, the team in
Wolfwil also see to returns, outsourcing and
order picking. And at all times, they work hand
in hand and focus on quality.
I 15 I
www.night-star-express.de