Change Management In the 911 Center - APCO-NENA

WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
2015 Spring Forum
2015
Spring
Forum
Camp Murray, WA| March 17-19, 2015
Dr. Kimberly Miller
will present
Change Management
In the 911 Center
Dr. Miller will present “Change Management in a joint Trainer’s Track and 911 Coordinator’s Track on Tuesday, March 17th.
The content of this workshop will focus on learning how to effectively implement and manage a change process in a
Communication Center. We will explore topics like obtaining employee buy in, minimizing impacts, and sustaining positive
momentum during a change process. www.KimberlyMillerConsulting.Com
~ Dr. Miller will leave you with ~
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An enhanced sense of competence in initiating and maintaining a change process
Skills for all aspects of change management
An understanding of the actions that sabotage a change initiative
Tips for dealing with employees who are resistant to change
Methods of improving supervision and leadership during a change process
An action plan/workbook that you can reference during change initiatives
Agencies that do a group registration of 5 or more people will receive a 5% discount off their total bill.
The discount is applied automatically and only if you register all 5 together.
911 COORDINATOR’S TRAINING TRACK
March 16th 0930-1700 Policy Subcommittee Meeting
Lunch provided
March 17th 0900-1700 Change Management in the 911 Center
Lunch provided
TBD
Chapter Meeting and Chapter Dinner
March 18th 0800-1000
1000-1200
1200-1300
1300-1530
1530-1730
Intrado Users Group Meeting
Text-to-911 Update
Lunch provided
Policy Committee Presentation
Strategic Planning Sub-Committee Meeting
March 19th 0930 - ???? Advisory Committee Meeting
???? - 1500 Coordinator’s Meeting (Lunch provided)
This session is open to County
911 Coordinators and Alternates only
TRAINER’S TRAINING TRACK
March 17th 0900-1700 Change Management in the 911 Center
Lunch provided
TBD
Chapter Meeting and Chapter Dinner
March 18th 0900-1200 Developing Training Milestones
1200-1300 Lunch provided
1300-1700 Communicating with the Deaf and
Hard of Hearing
March 19th 0930 - 1500 Trainer’s Round Table
Lunch provided
More details will be posted to the registration
Portal as it becomes available:
www.regonline.com/wa911springforum
The registration portal is open www.regonline.com/wa911springforum
Brought to you by the Washington State Chapter of APCO-NENA www.waapconena.org
WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
A Letter from the WA APCO-NENA President
Deanna Wells
Welcome to 2015, a new
year of setting goals and
creating new opportunities
for your personal
achievements.
Deanna Wells
President
This is a great time to begin
working on your agency's
APCO-NENA Summer
Conference achievement
nominations and scholarship
requests before this
opportunity passes.
Have a successful new year.
FCC Adopts Order Substantially Implementing the APCO-NENA-Carrier Roadmap
APCO announced on January 29, 2015 that the Federal Communications Commission (FCC) adopted new rules to ensure that
PSAPs and emergency responders have the information they need to find wireless 9-1-1 callers. This action validates
significant work by APCO and its partners to develop a "Roadmap for Improving E9-1-1 Location Accuracy" that focused on
providing a dispatchable location and putting 9-1-1 solutions on pace with advances in commercial technology.
Over the course of the past several months, APCO has kept its members well informed on their progress. They outlined
their goal of working on a consensus approach to secure meaningful, universal, verifiable, and enforceable
improvements. They announced the details of the Roadmap negotiated with the four largest carriers and the National
Emergency Number Association (NENA) in response to the FCC's invitation for alternative approaches. And in the face of
relentless disinformation campaigns, they set the record straight and remained steadfast in pushing for the best solution for
PSAPs and the citizens of our country.
Continued on page 9, see FCC
In their most recent membership communication, they
highlighted the message of our public comments to the FCC
that the Roadmap represents a qualitative improvement in
PUBLIC SAFETY
Check out these
911 Public Safety related
articles recently in the news!
This link features a video about the article that is featured
in our Congratulations section of this newsletter:
http://www.komonews.com/news/local/286897551.html?
print=y
This link is about a NORCOM Telecommunicator who met
the 7 year old girl she helped to do CPR on her Dad:
http://q13fox.com/2015/01/23/local-elementary-school-girlsaves-dads-life-after-medical-emergency
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
WA APCO-NENA
TELECOMMUNICATOR AWARDS
NOMINATIONS CLOSE FEBRUARY 28, 2015
Go to www.waapconena.com
for more information
Categories include:
Telecommunicator of the Year for Sustained Superior Performance
Technician of the Year for Sustained Superior Performance
Telecommunicator of the Year for Exemplary Handling of a Critical Incident
Telecommunicator of the Year Team Award
Public Safety
Communications
Award Program
Nominations open through April 1, 2015
https://www.apcointl.org/apco-membership/awards/psap-awards
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
2015 Public Safety Communications Conference
It’s all about you
Our Conference theme this year is “It’s all about you”. Our focus is on the individual
employee’s physical and emotional health such as; dealing with negativity, recognition,
improving labor/management relations, healthy work environment/culture, etc.
Check our registration portal often for updates www.regonline.com/wapscc
CONFERENCE TIME KEY DATES
Conference dates
Directors Meeting
Pre-Conference Active Shooter *
Chapter Meeting
Chapter Dinner
Registration Open
Flash Day
Early Bird Registration Date
Full refund cut-off
Partial refund cut-off
No refund
*
June 24-26, 2015 (Wed through Friday)
June 23rd, 2015 (Tuesday)
June 23rd, 2015 (Tuesday)
June 23th, 2015 (Tuesday)
June 23th, 2015 (Tuesday)
February to June 24th
February 4, 2015
May 22nd, 2015
June 1, 2015
June 2 to 14, 2015
June 15 and beyond
ACTIVE SHOOTER
Washington APCO-NENA will be bringing the Active Shooter Incidents
for Public Safety Communications one-day training to the conference this year, as a co-host with the
APCO Institute! Mark your calendar for Tuesday, June 23, 2015 at the Conference Center in
Kennewick from 0800-1700 hours. Registration will be open through the APCO Institute later this
month at a reduced rate, so watch for more information.
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
Washington State APCO-NENA 2015 Public Safety Communications Conference
Happiness Starts
with Gratitude
David George Brooke
David George Brook will present an enlightening, and empowering presentation that gives you
the tools and techniques to take charge of your life. Whether you have suffered tragedy, the loss
of loved ones, or are just looking to manage the stress in your life, then this is for you. By
embracing the incredible power of gratitude. And by using simple exercises to break old habits
and beliefs, you are able to re-form and re-focus your life on a very positive track. By utilizing
gratitude principles, one is able to successfully fend off the negative forces that work against us
all, and create a very positive set of coping skills. Be prepared to look at your life differently, and
experience the feeling of creating “an attitude of gratitude”.
Check out 2015 PSCC details on the registration portal www.regonline.com/wapscc
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Our Conference theme this year is “It’s all about you”. Our focus is on the individual
employee’s physical and emotional health such as; dealing with negativity, recognition,
improving labor/management relations, healthy work environment/culture, etc.
WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
SUMMER CONFERENCE
BASKET AUCTION
Back by popular demand! This is your chance to donate a basket to be
entered into our auction at this year’s Public Safety Communications
Conference. All proceeds go to our Chapter’s legislative efforts in
Olympia!
THE RULES: Baskets may be donated by individuals, PSAPs, or vendors.
Bring your raffle basket with you to Kennewick. Chapter Services
members will be stationed at a table in the lobby at the Conference
Center to receive them.
Baskets will be given a starting price determined by the Chapter Services committee. A Buy-It-Now price may be posted for
the baskets on the bid sheets.
If you have a lot of great, high-value items gathered for a basket, consider breaking them up into several smaller baskets.
The more fabulous the basket, the more money can be raised for the Chapter's legislative efforts!
IMPORTANT: To include a bottle of alcohol in your basket, it will need to be wrapped up inside a gift basket bag or inside a
SEALED gift box, due to our contract with the Convention Center. Any alcohol that is displayed on its own or removed from
its sealed packaging will be confiscated immediately.
Before the conference, a blog will be set up with descriptions and pictures of the baskets. The address of the blog will be
published in the newsletter, on the email list, and on the Facebook page, so you can peruse the available items before you
arrive in Kennewick! Pictures & descriptions of the baskets for the blog should be emailed to Grace at
[email protected]
Bidding closes Thursday, June 25th @ 1630 hours. Winners will be posted at the reception prior to the banquet.
Winners will pay and pick up their baskets either Thursday evening or Friday morning by 1100. If you bid and you are not
staying Thursday night/Friday, you need to arrange for someone to be there Friday to pay and pick it up. Chapter Services
does not have the space to store leftover baskets nor the money to ship them to you.
NENA UPDATE
By Alice Johnson, NENA Treasurer
FREE 9-1-1 LOCATION ACCURACY WEBINAR:
From 300 Meters to 50: Dispatchable Location & the FCC’s NEW Wireless Location Accuracy Rules
Available On-Demand FREE after February 11, 2015
https://attendee.gotowebinar.com/register/3484236164543717378
This FREE NENA webinar explores the FCC’s recently-released Indoor Wireless Location Accuracy rules. In this webinar you’ll learn.
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The new requirements for carrier location performance.
How technology and network performance will be tested and monitored.
The impact of "Dispatchable Location” technology on front-line call taking and dispatch.
How standardized confidence values will improve consistency of location data.
How your PSAP will be able to monitor carrier performance at the local level.
Don’t miss out! This webinar is packed with critical information you need to prepare for a "sea change” in location technology!
6
WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
Charla Clifton ProCHRT
Telecommunicator of the
Month - January 2015
Ask anyone of Charla’s co-workers and they will tell you, going into a busy shift
Charla is the partner you want to be working with. Charla has been with PACCOM (a
division of Pacific County Sheriff’s Office) for the past 16 ½ years. She’s not only has
experience from working in the center as long as she has but she’s lived in the area
since she was small. She can even tell you stories of an old tavern long forgotten
called the Bloody Bucket in Brooklyn, WA. Charla is a very carrying person, looking
out for her co-workers, officers, firefighters, EMTs and the general public. She’s got a
soft spot for the elderly and also animals. One call several years ago a house caught
on fire in a rural part of Pacific County. A neighbor witnessed the house burning and
called it in. Charla knew from previous calls that an elderly woman and her
chihuahua lived at that residence. Charla called the sleeping resident alerting her to
the fire and was able to save both the woman and her little dog from being lost in
the flame.
Outside of work Charla loves her family. She has two daughters that she raised on
her own while working shift work at the 911 center. She has several horses, dogs,
cats, chickens and ducks. When she’s not at work or at home she’s either picking
berries on old logging roads or digging for clams on the beach.
Charla recently retired at the end of December, and is looking forward to spending more time at home with her animals.
She has worked hard over the past 16 ½ years and is worthy of some time off to relax. Congratulations on your retirement
Charla. You are what we strive to be!
ANNOUNCEMENT:
The job of a telecommunicator requires special traits, knowledge and skills. Regardless of work load or
incident priority performance must be at a peak, with the telecommunicator often being the steady and calm
voice through the chaos. If you know a telecommunicator who is an example of what we should all strive to
be and you would like him/her to be acknowledged by the ProCHRT Special Committee please send in a
nomination. Whether they have done something recently that warranted praise or over their career they’ve
shown us what it means to be a telecommunicator, nominate them! We want to recognize the special people
who are the first of the first responders.
To nominate someone contact Tim Martindale at
[email protected]
Stay Connected!
Check out your WA
APCO-NENA Chapter
Twitter Page.
FOLLOW US!
WA APCO-NENA website:
www.waapconena.org
Check out your WA APCO-NENA
Chapter on Facebook. LIKE US!
7
Connect with your
WA APCO-NENA Chapter on:
WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
TECH
TALK
RADIO AND
COMPUTER PROBLEMS
FOR BEGINNERS
communication cables unplugged. Worst is, the car
was placed out of service for days, then someone had
to drive it to the shop.
Craig Hamilton
Technical Committee Chair
Benton County Emergency Services / SECOMM
Back in the day when everyone rolled in a Crown Vic
there was more space than they knew what do to with.
You could store a body in the trunk; have room for swat
gear, then mount the radio above that with plenty of
room so nothing would touch the radio. Now with the
new cars, the trunk has gotten much smaller. Storing
odd items in the trunk is getting harder and the chances
of items bumping the radio cables are going up
Being primarily an IT guy my whole life I’ve come a
crossed a number of real basic easy helpdesk tickets.
The easiest are ones that involve the power cords
unplugged from the PC or monitor. The same goes for
bad mice and keyboard when they also somehow
unplugged. Other basic issues are things like the capslock is on or physically stuck keys. Many of these calls
have the end user feeling dumb for calling, as they
know they could or should have easily fixed the issue
with a few seconds of looking. We tend to go all next
level on issues before we start with the basics. Turns
out our radios can have the same, basic issues.
So issues with PCs and Radios are kind of the same.
Can they power up? Will the peripherals work or
anything display? Look under the desk or in the trunk
and check all the cables. Just like the end user, you
know the officers are feeling just as bad when a tech
looks at them and just plugs the
dangling cable back in.
When looking for another article this month I ran into
our local radio shop. I asked them what are some of the
most common issues they see in the shop? Many of
the most common calls are similar to my IT examples
from above. They get bad radios in cars that are just a
lapel mic unplugged, or power cords, antenna or
For more information, go to http://techforum.apcointl.org/registration/
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Continued on page 4, see VALIDATION
WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
FCC
Continued from page 2
indoor location by targeting the gold standard, a "dispatchable location" – meaning the civic
address plus the floor, suite, apartment number, or other information needed to find the
caller. In addition to championing a dispatchable location, APCO was adamant that any
solution be technology-neutral and break public safety out of the cycle of reliance on
imperfect, single-source or proprietary solutions to solve 9-1-1 problems.
Leading up to today's FCC action, APCO reached out extensively to numerous stakeholders in the public safety community,
who indicated substantial support for a dispatchable location solution. At the same time, some understandably sought
further assurances that a dispatchable location solution will be achieved. Thus, the carriers were asked to commit to
additional measures that would strengthen the Roadmap, and the carriers agreed to build in even greater assurances
related to both dispatchable location and z-axis solutions. Specifically, the carriers pledged to deploy, in the 50 most
populous Cellular Market Areas (CMAs) representing the most indoor use cases, a significant number of dispatchable
location reference points (i.e. Wi-Fi access points or Bluetooth LE beacons), or a z-axis solution that provides coverage to
at least 80% of the population of the CMA.
Recognizing APCO's expertise and leadership in public safety, numerous voices joined APCO’s in support of the Roadmap's
approach to achieving a dispatchable location and moving public safety away from single-source proprietary
solutions. The Order adopted largely incorporates the Roadmap's provisions. This success is a product of APCO’s
advocacy with other stakeholders and FCC decision-makers.
"APCO is proud to have worked with the FCC, wireless carriers, and other stakeholders to set a path that embraces new
technologies and – most importantly – provides meaningful location information to our nation's public safety
communications professionals and first responders as they protect the life and property of our citizens," said APCO
President John Wright. "Throughout our efforts, including in the face of pressure from vendors with a significant financial
interest in proprietary proposals, APCO held true to its principles."
President Wright continued, "I want to thank the FCC Commissioners, their staff, and the Public Safety and Homeland
Security Bureau for taking a collaborative approach to solving this important public safety problem. I also want to thank
APCO's members for your support. The success of this effort is in no small part a credit to our professionalism, expertise,
and reputation as public safety communications experts. Hard work lies ahead. APCO remains committed to ensuring
that when someone calls 9-1-1 we can get them help immediately."
While the text of the FCC's order will be forthcoming, it will include the following critical features:
 Performance benchmarks and deployment commitments for implementing
dispatchable location solutions, z-axis solutions, and other location accuracy
improvements.
 Standards development for dispatchable location and z-axis solutions.
 Creation of an open, transparent test bed for testing location technologies.
 Development of the National Emergency Address Database, which will support
dispatchable location solutions.
 Availability of live 9-1-1 call data to enable tracking of the performance of indoor
location technologies.
APCO held a webinar, free to members, on February 5, 2015 at 2:00 p.m. ET to describe the details of the FCC's
Order. Please contact Jeff Cohen, APCO's Chief Counsel – Law & Policy, with any questions at [email protected].
Continued on page 4, see VALIDATION
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
Legislative Update
By WA APCO-NENA Public/Government
Affairs Committee Chair Keith Flewelling
The legislature is in session…
It is a long session this year, scheduled for 105 days.
The Public/Government Affairs Committee (PGAC) is
actively engaged to promote the Chapter’s best
interests on various issues before the legislature.
to their representatives and senators with the
written testimony attached.
 The APCO/NENA written testimony has been
distributed to other public safety associations,
including WASPC.
Rapid Action Team established…
The committee established a smaller, more nimble,
rapid action team (RAT) which will enable APCO-NENA
to make quicker responses to fast developing
situations. Membership on the RAT was voluntary with
a focus on those who could, if possible, physically
respond to Olympia quickly.
Bills Under Consideration….
The committee is watching and following seven bills
that are in committee and are of interest to the
chapter. If and when they make it out of committee the
APCO/NENA PGAC determines if and what position the
chapter should take on the bill.
Sunshine Committee…
This committee has been considering a change in public
records request exemptions for 911 related databases
for the past year. At their last meeting they approved of
the proposed legislative change and we presume, they
will forward their recommendation to one or both
legislative bodies for deliberation and/or action. These
specific changes were championed by King County in an
effort to protect Smart 911, ANI/ALI, and other third
party databases from public information requests. The
PGAC supported the effort.
Key Legislative Calendar dates….
 February 20 – non-fiscal bills must make it out of
committee or they will not be considered further
this session.
 February 27 – fiscal bills must make it out of
committee or they will not be considered further
this session.
 March 15 – the next quarterly revenue forecast will
be released by the State. This forecast will be the
benchmark for the budgetary process.
 Legislative calendars are released on Thursdays for
the following week’s activities.
The Chapter’s legislative efforts are the result of many
participants keeping the chapter informed and
determining the appropriate response.
Legislative Focus….
Primary – E911 Fund Preservation
 Committee members met with representatives
from the Office of Financial Management (OFM)
and the Governor’s office to discuss the Governor’s
proposed budget prior to its release.
 The primary area of focus, as it has been for many
previous sessions, is E911 fund preservation.
 Committee members have provided written and
oral testimony to the House Appropriations and
Senate Ways and Means Committees opposed to
the Governor’s proposed budget. These documents
are available on the Chapter website.
 E911 Coordinators were encouraged to send emails
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10
WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
SITE
By Kris McNamar, South Sound 911
Kimberlee Barnard
Dianna Meek
It’s been a while since you’ve read about South Sound 911, a new interlocal agency in the process of consolidating
and collocating police and fire/EMS dispatch. We were featured in the August 2013 newsletter, midway through
our first year of operation, and a lot has happened since then – and there’s still more to come!
In September 2014, we officially welcomed the City of Puyallup as a member entity, solidifying South Sound 911’s
efforts to provide a unified, regional public safety answering point (PSAP) in Pierce County. With Puyallup’s
membership, South Sound 911 will soon be the state’s largest provider of 911 and dispatch services, serving 41
police and fire departments to a population exceeding 800,000.
“Puyallup’s inclusion is a meaningful final piece in creating the unified emergency communications that the
people of Pierce County wanted when they voted for the proposition that created South Sound 911,” Executive
Director Andrew Neiditz said.
South Sound 911 was created by public safety partnerships
and a vote of the people in November 2011.
A total of six PSAPs have or will come together under South
Sound 911. The first of those were the Law Enforcement
Support Agency (integrated December 2012) and Fife Police
dispatch whom we officially welcomed this month.
For the time being, our nine dispatchers originating from
Fife will remain in their current PSAP, but they are South
Sound 911 employees. In the next five or six months, the
dispatchers will move to South Sound 911’s
communications center in Tacoma.
Other PSAPs – Puyallup City Comm, Fire Comm (West
Pierce Fire & Rescue) and Tacoma Fire Communications –
will officially integrate when South Sound 911’s new public
safety communications center is complete, which is an
exciting project of its own!
Dave Lovrak
A development team will soon be selected to design and construct South Sound 911’s new public safety
communications center, which will house South Sound 911’s 911 communications and dispatch, a municipal
emergency operations center (EOC), and administrative and public services. Literally and symbolically, the new
public safety communications center will finally bring together Pierce County police and fire/EMS dispatch
Continued on page 13, see South Sound 911
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
CONGRATULATIONS!
911 Dispatchers take
‘emergency’ call, save
family’s Christmas
Reprinted with permission from KOMO News 4
TACOMA, Wash -- For all the emergency calls handled by
911 dispatchers each day, there was one call on
Christmas Eve they'd gladly handle again.
"He was frantic. Heartbroken," said Barb Matson,
supervisor at South Sound 911. "Most of the time
people don't call 911 when they're having a good day."
The call had actually started out with a good deed gone
terribly wrong. The caller, a grandfather in Tacoma, was
at his daughter's house and heard garbage trucks
outside. Having noticed overflowing bins, he ran them out to the street so his daughter wouldn't miss a collection day.
Recycling bins, it turns out, aren't only a great place for empty boxes. They're also a good spot for full boxes -- the kind
that are brimming with presents. "The recycling was where she had hidden the Christmas presents for her children,"
Matson said. "He was frantic because he couldn't replace them. We called the refuse company and they had already
shipped out all of the gatherings for the day, so there was no way to recover the gifts."
Even more distraught, Matson said, were the call-takers themselves. "They couldn't stand the thought of just letting this
family suffer this fate," Matson said. "They came to me and asked, 'what can we do?' We don't normally call citizens back
that aren't business-related." It was 6:30 p.m. on Christmas Eve. Employees only knew of two stores that were still open.
One was closing at 7 p.m.
Together, staff raised more than $700. Two employees darted to one store and then another. Off-duty police officers
chipped in. Target store workers raced against the clock to help fill carts with gifts for the six children, ages 13 to six
months.
"Fortunately we had two ninja shoppers on our hands, and
one who, boy, if I ever needed anything in a hurry, she's
my girl," Matson joked. "They got back at about 5 minutes
to 10 and got to the house about 10:30 p.m."
The look on the face of the kids' parents was shock -- and
sheer joy.
Employees helped unload the gifts. Some were for the
parents themselves. One of the children seemed to be
more excited by talking with police officers than with what
was in the boxes, Matson said. "It was fun. It was just
frantic and fun," she said. "I heard more than one person
say they haven't felt this good in years."
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
CONGRATULATIONS!
Congratulations to Robyn Riley,
UWPD Civilian of the Year for 2014!
Congratulations to Robyn Riley, selected as the University of
Washington Police Department Civilian of the Year for 2014!
Robyn transitioned from police dispatcher to records custodian,
drawing praise from her co-workers for her engaging and effective
coaching, training and mentoring.
She was invaluable in
streamlining the records system and improving its integrity last
year. Throughout 2014, she went the extra mile to learn new
processes, share info with others and be a positive influence on
everyone around her. In addition to her excellence as a
professional, if you have ever worked with Robyn, you know her to
be quick with a joke and a smile, making her very fun to work with.
It is with great PRIDE that the UWPD honors Robyn Riley as the
2014 UWPD Civilian of the Year.
SOUTH SOUND 911 continued from page 10
operations under one
roof! Completion of the
public safety
communications center is
expected in about two
years. Until then, we
continue to plan and work
through the transition –
since integration is more
than just a physical move
or relocation.
Doug Garrison in foreground
For instance, since the
PSAPs will eventually all be part of South Sound 911, where should
Carolyn Mingo
job-seekers apply for open positions? Since operations must
continue at each PSAP, we’ve created a new Dispatch Transitions
web page http://www.southsound911.org/216/Dispatch-Transitions to help potential applicants determine where
to apply. The page will be updated as transitions and integrations progress.
We also encourage people to visit our website, www.southsound911.org, to learn about our agency and all of our
other exciting major projects like the regional radio system and the new computer-aided dispatch system.
Buckley Communications previously merged with Fife in 2012.
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WASHINGTON STATE
APCO-NENA CHAPTER
FEBRUARY 2015 NEWSLETTER
CITY OF PUYALLUP (Washington) - PUBLIC SAFETY DISPATCHER - Lateral
Entry - Open Until Filled. To see the full position description and to apply,
please visit our website at www.puyallupjobs.org
_____________________________________________________________
COWLITZ COUNTY 911 (Kelso, Washington) - 911 DISPATCHERS - Open
until filled. For more info take a look at the job posting on the Cowlitz
County Website: http://www.co.cowlitz.wa.us/index.aspx?nid=1091
Check out the recruitment poster:
http://www.co.cowlitz.wa.us/DocumentCenter/View/243
Testing will be administered via
http://www.PublicSafetyTesting.com
_____________________________________________________________
VALLEY
COMMUNICATIONS
CENTER
(Kent,
Washington)
COMMUNICATIONS OFFICER II (Call Receiver/Dispatcher) - Open until
filled. For more information, including a full job description, please see our
website at www.valleycom.org and follow directions to apply.
_____________________________________________________________
NORCOM (Bellevue, Washington) - TELECOMMUNICATOR - Open until
filled. Please visit the NORCOM website www.norcom.org for more
information and application procedures.
_____________________________________________________________
SOUTH SOUND 911 - RECORDS SPECIALIST - Open until filled - for more
information, go to our website www.southsound911.org
_____________________________________________________________
911TRAINER (PUYALLUP WA) - 9-1-1 CONFERENCE TEAM MEMBER - Open
until filled - To Apply: Send a letter of interest to [email protected]
describing your experience and ability to travel to conferences.
GRAYS
HARBOR
COMMUNICATIONS
CENTER
E9-1-1
TELECOMMUNICATOR - Closes: February 25, 2015 - Info packet & apps @
Work Source Grays Harbor, 511 West Heron St, Aberdeen or call (360)533
-7885 or www.gh911.org $20 file fee with application. GHCC is an EOE.
____________________________________________________________
SKAGIT 911 (Mount Vernon, Washington) - EMERGENCY
COMMUNICATIONS DISPATCHER LATERAL - Open until filled. Please visit
our website for more information and how to apply www.skagit911.us
____________________________________________________________
SOUTH SOUND 911 - Client Services Technician - Open until filled - for
more information, go to our website www.southsound911.org
____________________________________________________________
SNOPAC 911 EMERGENCY COMMUNICATIONS CENTER (Everett, WA) OPERATIONS MANAGER - Full Time - Open until filled. For further
information, call toll-free 1-866-HIRE-911. More information about
SNOPAC and a full job description, including illustrative examples of work
can be obtained from our website at http://www.snopac911.us/
____________________________________________________________
NORCOM (Bellevue, Washington) - IT DIRECTOR - Open until filled. To
view the official announcement and read about the position please visit
our website: http://www.norcom.org/employment.cfm.html
____________________________________________________________
SNOPAC 911 EMERGENCY COMMUNICATIONS CENTER (Everett, WA) 911 CALL TAKER - Full Time - Open until filled. SNOPAC uses Public Safety
Testing (PST) for Telecommunicator recruiting. Please visit their website
at http://www.PublicSafetyTesting.com and you will be able to fill out
your application online and select the testing date, time and location
most convenient for you. For further information, call toll-free 1-866-HIRE
-911. More information about SNOPAC and a full job description,
including illustrative examples of work can be obtained from our website
at http://www.snopac911.us/
____________________________________________________________
CITY OF BELLINGHAM, WA - Communications Electronics Specialist - For
more information, go to http://www.cob.org/employment/index.aspx
2014-2015 APCO-NENA Executive Committee:
To publish articles on
President
Deanna Wells
Cowlitz County
the APCO Washington
President Elect
Jackie Jones
MACC 911
APCO Treasurer
Richard Kirton
CENCOM
website, Facebook,
NENA Treasurer
Alice Johnson
ICOM 911
Stephanie Fritts PACCOM
Twitter and newsletter, Exec Council Rep
Side at Large
Karl Hatton
Jeffcom 9-1-1
contact any APCO-NENA West
East Side at Large
Arica French
Kittcom
Secretary
Laura Caster
Snohomish Co E-911
Executive Committee
Commercial Advisory Mark Enfield
Westek Marketing
Representative.
Past President
Sheryl Mullen
NORCOM 911
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
More information can be found at: www.waapconena.org
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