Meeting of the NORCOM Governing Board

Transcription

Meeting of the NORCOM Governing Board
th
Bellevue City Hall, 450 110 Ave NE, Bellevue, WA 98004 • Room 1E-108
Friday, May 9, 2014 • 9:00 a.m.
Agenda
1. Call to Order
2. Roll Call
3. Open Communications from the Public
4. Employee Recognition
A. Employees of the Quarter – Sandy Hogue, Heather Wong, Krystal McCoy
B. Five Years of Service – Heather Wong, Jami Hoppen
C. NORCOM Bullying Video – Kenny Solberg
5. Action Items
A. Consent Calendar
1) Minutes from 04/11/2014 Governing Board meeting
2) April Accounts Payable Approval Report
3) Surplus & Disposal of Equipment
6. Old Business
A. ICRM & Project Prioritization Update
B. E-911 Financial Stability Discussion
C. 911 Outage Update
D. Resolution 73 - 2015 Budget Policy
E. User Fee Study Update
7. New Business
A. Resolution 74 – 2014 Budget Adjustment
8. Staff Reports
A. Executive Director (Tom Orr)
B. Deputy Director (Mike Mandella)
C. Accreditation, Facilities & Continuity of Operations (Sheryl Mullen)
D. Human Resources (Susan Beisheim)
E. Finance (Gwen Pilo)
F. Interim Technology (Karen Furuya)
G. ICRM Program Manager (Jerry Holcombe)
9. Committee Reports
A. Joint Operating Board (Steve Heitman)
B. Finance Committee (Tracey Dunlap)
C. Strategic Planning Committee ()
D. IT Committee ()
10. Executive Session
The Governing Board will hold an Executive Session pursuant to RCW 42.30.110(1)(i) to discuss with
legal counsel representing the agency matters relating to agency enforcement actions, or to discuss with
legal counsel representing the agency litigation or potential litigation to which the agency, the governing
body, or a member acting in an official capacity is, or is likely to become, a party, when public knowledge
regarding the discussion is likely to result in an adverse legal or financial consequence to the agency.
The Executive Session is expected to last one hour.
1
Meeting Minutes
NORCOM Governing Board
Evergreen Hospital, Room Tan 100/101
April 11th, 2014
Governing Board Reps Present: Mike Eisner Bob Van Horne, Bill Archer, Kurt Triplett,
Mark Correira, Joel Kuhnhenn, Chris Connor, Jim Torpin, Lee Soptich, Tim Dahl, Jay
Wiseman, and Greg Ahearn.
1. Call to Order
The NORCOM Governing Board was called to order by Chris Connor, Governing Board
Chair, at 10:24 a.m. on April 11, 2014.
2. Roll Call
Roll was called and a quorum established.
3. Open Communications from the Public
None.
4. Action Items
A. Succession of Vice Chair to Chair
Chris Connor congratulated Kurt Triplett on becoming the next Governing Board Chair.
Kurt Triplett thanked Christ Connor for his work as Governing Board Chair over the last
year. Tom Orr presented Chris Connor with an award to recognize his contributions to
NORCOM. Chris Connor thanked the Board and NORCOM staff for their support.
B. Appointment of Vice-Chair
Chris Connor nominated Jim Torpin for the position of Governing Board Vice Chair. Tim
Dahl made a motion to approve the nomination. Motion passed.
C. Consent Agenda
Chris Connor made a motion to approve the items on the Consent Agenda. Items
included on the Consent Agenda were: Minutes from the March 14th, 2014 Governing
Board Meeting, and Voucher Approval for March 1 through March 31, 2014;
Accounts Payable total:
$915,648.12
Motion carried.
5. Old Business
A. ICRM & Project Prioritization Update
Tom Orr discussed: Items 5 A-C were previously discussed in the Principals Assembly
and asked if there were further questions. Discussion ensued regarding the next release
of NWS software. It will not be delivered until the new contract is signed. The contract is
currently under legal review, and the timeline is unknown. Testing will begin as soon as
possible.
B. New World Update
No discussion.
C. Update on Security Breach
No discussion.
D. E-911 Financial Stability Discussions.
Tom Orr discussed: King County seems to be increasing their pace and presented an
accelerated timeline for a strategic planning process. The PSAP directors are writing a
joint letter to be signed along with board chairs and mayors regarding their concerns
about the planning process and County projects. PSAP directors are spending significant
Page 1 of 3
2
Meeting Minutes
April 11th, 2014
time every week in meetings, reviewing documents and performing research related to
County initiatives.
Kurt Triplett discussed: One positive aspect of this process is that the County has agreed
to focus more on E-911 stability instead of PSAP consolidation. There is still a lot of
concern regarding the County’s accelerated timeline for moving projects and planning
forward. There is no threat of funding disappearing in 2015, and more time should be
taken for planning projects for the future and managing current porjects.
Tom Orr discussed: NORCOM contracted with Scott Sotebeer to advocate for NORCOM
in discussions with King County Council Members and political advisors. Scott is helping
to explain the difficulties the PSAPs are facing when presented with inconsistent
financial information and ineefficient project management. He is also helping to
coordinate future meetings between NORCOM and key County Executives and Council
Members.
Kurt Triplett discussed: a significant portion of NORCOM’s budget comes from the
County, so our involvement is very important in this process.
6. New Business
A. Resolution 71 – Approving Membership to AWC
Tom Orr discussed: the Joint Operating Board approved the proposal to join AWC.
Thanks to Mercer Island for sponosoring NORCOM’s application to join and thanks to
NORCOM’s Guild for approving it as well. Gwen Pilo discussed: this would go into effect
July 1, 2014, pending approval from AWC, which is highly likely. Chris Connor made a
motion to approve Resolution 71. Motion passed.
B. Resolution 72 – Authorization to Invest Monies in Local Government Pool
Gwen Pilo discussed: NORCOM already invests in the local government pool, but they
adopted a new prospectus which requires a new resolution in order to maintain that
investment. The prospecuts has very minor changes, and will have no impact, but the
pool requires the executive director and finance manager read the prospectus.
Discussion ensued regarding whether or not the Executive Director read the prospectus,
and he assured the group he would read it. Lee Soptich made a motion to approve
Resolution 72. Motion passed.
7. Staff Reports
Individual staff reports from NORCOM staff were included in the Board packet. Chair
Triplett asked if Board members had any questions regarding the reports or if NORCOM
staff had anything further to contribute.
Sheryl Mullen discussed: Telecommunicator’s Week is next week, thank you to the
agencies who donated items for the raffle. A bannor is provided to sign as well.
Discussion ensued regarding the technology manger hiring process. The Governing
Board will have to approve the increase in compensation for that position and that will
be discussed in a future meeting. A recruiting firm found that the appropriate salary
range is between $119,000 - $138,000 for a qualified candidate in this area.
Page 2 of 3
3
Meeting Minutes
April 11th, 2014
8. Committee Reports:
A. Joint Operating Board
No discussion.
B. Finance Committee
Tracey Dunlap discussed: the group received the first draft of the user fee study, and
had a lot of comments and edits. This topic should be revisited at the May meeting,
upon review of a second draft.
C. Strategic Planning Committee
No discussion.
a. IT Committee
No discussion.
9. Executive Session
There was no need for an Executive Session, so it was cancelled.
Meeting adjourned at 10:48 am.
Approved by:
_________________________________________________
Chair
Attest: ___________________________________________
Secretary
Page 3 of 3
4
NORCOM
ACTiV:W APR:Ll,2014 THROuGH APR:L30,2014
Accounts Payable,Pay「 o‖ ,Electronic and Manual Payments ttotal‖ ngi
crlecκ s by Dare‐ Dera″ by cゎ ecた Dare Reρ ο″ arracヵ ed
vOrded checks
s
928,936.56
Ar/4
l, the undersigned, do hereby certify under penalty of perjury that the materials have been furnished, the services
rendered or the labor performed as described herein and that the claim is a just, due and unpaid obligation against
NORCOM, and that I am authorized to authenticate and certify said claim.
Tracey Dunlap,
Treasurer
Date
We, the undersigned NORCOM Board Members, do hereby certify that claims in the amount detailed above are
approved.
Date
Date
5
Accounts Payable
Checks by Date - Detail by Check Date
User:
Printed:
Clnman
4/2512011 5:0-l PM
CheliNo ltdcNo
lrn*rlfo
ACH
129
665983
ACH
120
ヽ●閾br
Nam
Chαtt Date
DELTA
DENTAL
…
04ノ
…
01/2014
Totalお rthis ACH Chcck br Vcndor i29:
000
8,48550
Total br 4/1プ 2014:
000
8,48550
PAYCHEX
04/03/2014
040314
PPE 3/30/14 Garnishmcnts Payablc
040314
PPE 3ノ 30/14 Dcfcncd Comp Payablc{EE)
1,8795!
0403!4
PPE 3/30/14 Union Dues Payablc
2,70312
040314
PPE 3/30/14 Parking Payablc
040314
PPE 3/30/1 4 Accrtlcdヽ Vagcs Payablc
131
040314
496.75
78401
165,76722
HEALTH EQUITY
i32
040314
000
97498
WILM『 NGTON TRUST
ndor i31:
000
29,39449
000
120
040414
PAYCHEX
040414
040414
PPE 3/30/14 Mcdicarc Payab!c
6,74702
PPE 3/30/14 Accrucd Employ Sccurity
2,365 15
218789
PPE 3/30/14 Payro‖ Proccssing Fcc
:,97665
04ノ
04/2014
27,09076
PPE 3/30/i4Fcdcral Taxcs Payablc
38,17958
Total brthis ACH Chcck br Vcndor i20:
133
040914
DEPT OF RETIREMENT SYSTEMS
04/04/2014
68,423.16
March 2014 PERS Contributions
Tt)talibrthis ACH Chcck ll):Vcnd(■ 133:
Total for 4/4/2014:
ACH
120
PAYCHEX
11179210
March 2014 Tirnc alld Labor Adtnin Fcc
AP Chccks by Date - Detail by Check Date (4/25,'2011 5:0.1 PM)
6
29,39149
202,00008
Total for 4/3/2014:
ACH
97498
04/03ノ 2014
PPE 3/30/14 MEBT Contributiol,s Payablc
Total fclrthis ACH Chcck blヽ tndol 132:
ACH
171,63061
04/03/2014
PPE 3/30/14 HSA Cont● butions Payablc
Total libr this ACH Chcck ibr Vc・
ACH
‐ ●nt
・
Apr‖ 20 1 4 Dcntal Prcllltunls
Total liDrthis ACH Chcck br Vclldor 120:
ACH
0い・は
ヽ1劇
Rer―
000
68,423 16
000
106.60274
04/11/2014
5000
Page I
C―
ヽ
ヽし由 rヽ
1…
ヽ
C― Date
Rer―
ヽb臼庁ヽ一
“
VJ OLJヒ
Chに k Amoont
…
Total br Jlis ACH Chcck br V● ・ndor 120:
5000
Total for 4/11/2014:
14677
ADCOMM
245
04/14/2014
34948
Skykomish FD50 Paging
i3387
Total li3r Cllcck Numbcr:4677:
14678
3
AT&T MOBILITY
X040420!40314
March 2014 Cc‖ Phonc Scハ ′
icc
000
04/14/2014
31012
31012
Tota1 lor Chcck Number i4678:
14679
6
CDW-GOVERNMENT INC
JQ37950
JQ37950
Redmond Chassis tbr Mounts and Drives
1,03036
IT Chassis tbr Rack Mount and Disk Drives
1,03036
JQ99035
IT Shared Network Disk Dnves
1,33722
JQ99035
Redmond Shared Network Disk Drives
KC90892
Returned Redmond Chassis for Mounts and
KG46195
KG46195
Retumed lT Shared Netwolk Drsk Drives
-l,33721
Returned Retlnrond Shaled Ncnvork Dtsk Drives
-1,33722
KJ88626
Returned lT Clhassis tbr Rack Mount and Disk D
-l,03036
KL39744
KP26528
IT Super Workst&tions -
04/14/2014
1,33721
-l,03036
Dril
41698
707
J YR Wananty
-‖
Retumed Locution UPS Rcplaccment
Total for Chcck Nunibcr i4670:
14680
210
CENTURYLINK
032014
March 2014 Snoqualmic EU Circuit
000
!7:67
CENTURYLINK
9
1295097214
17167
04/14/2014
:4662
March 2014 Tclephonc Scrvicc
Totai lor Chcck Nuinbcr i46811
14682
267
CERIDIAN
35388678
Apri1 2014 EAP
000
28475
21
DELL MARKETING LP
XJC2NCJP6
Locution Clicnt Rcplaccmcnt ProJcct
28475
XJCMTWF45
Returned Overshipnrcnt - Locution Client Replar
XJCRJNXT2
VMWare 3 year Support/Subscription Renewal
04/14/2014
37,6:300
-15,67208
31,95490
Tota1 lor Chcck Nulllhcr i4683:
14684
FOSTER PEPPER PLLC
30
Fcbrtlary 2014 1´
106735X
Fcblualy 2014 Lcga:Scrviccs(PrOViSional)
1067359
Fcbl■ lalv
050709‐
50414
Ap● 1 2014 Tclcphonc Scn'icc
AP Checks7 [y Date - Detail by Check Date (.1/25/201-l 5:0-l PM)
53,89582
11,77868
2,77287
15,2!R00
2014 LcgJ ScⅣ たos(T‖ TCCh Contract
FRONTIER
31
000
04/14/2014
cgal Scrviccs(NWS)
1067342
Tota1 lor Cllcck Nulllbcr 14684
14685
!4662
04/14/2014
Total for Chcck Nulllbcr:4682:
14683
2999!
04/14/2014
Tota1 lor Chcck Nulnbcr 14680:
14681
34948
29,76955
04/14/2014
611 55
Page 2
Chck No
No
l● 渕山議 No
ヽ輸山け
Chcck Dett
Rcference
\tndorNeme
Vold Checks
61155
Total lor Chcck Nulllbcr i4685:
14686
32
GARVEY SCHUBERT BARER
551882
Fcbluav 2014 1 cgal Fccs(Labor)
04/14/2014
1,9160:
1.91601
Total li3r Chcck Nulllbcr 14686:
14687
218
GBH COMMUNICAT10NS
562615
Ncw Hirc Hcadsct
04/14/2014
8914
Total br Chcck Numbcr 14687:
14688
157
SANDY HOGUE
031414
Supcrvisor Trailling― Milcagc
2014-005
731:
000
006
6,23872
SME Knott PPE 3/28/14
4,94824
61
OFFICE TEAM
40010305
Tcch Tcmp waS W/E3/14/14
l!,18696
40011858
Tcch Tcmp Taing W/E3ノ 14/!4
40039594
Tcch Temp waS W/E3ノ 21/14
40046385
Tcch Tcmp Taing W/E3/21/14
04/14/2014
1,25100
99800
1,41000
99800
Tota!for Chcck Numbcr i4690:
14691
94
TAMMIE OIEN
040914
Rcplaccs chcck#i4316
000
51
0NLINE BUSINESS SYSTEMS
5400
5400
04/14/2014
14785
Sccuity Risk AsscssmCnt
2,59i30
147XX
Fcbllnty/March 2014 Progmm Managcr Expclls
2,79822
Total for Chcck Numbcr i4692:
14693
124
CWEN PIL0
040414
ist Qtr 2014 Mccdngs― Milcagc
000
256
PUBLIC SAFETY TESTING,INC
2623
Dispatchcr Suitability AsscssmCnt
17,70
1770
04/14/2014
12500
Total for Cllcck Nunnbcr 14694:
14695
000
!2500
65
SPRINT
847357399063
847357399063
March 2014 Supcrvisorヽ Vircicss ScⅣ icc
53423
March 2014 1T Wi“ icss Scrvicc
14997
04/14/2014
Total br Chcck Nulllbcr i4695:
14696
5,38952
04/14/2014
Total for Chcck Nulnbcr i4693:
14694
4,68700
04/14/2014
Tota1 lor Check Numbcr i4691:
14692
73 11
SME Kllott PPE 3/14/14
Totai for Chcck Nuinbcr 14689:
14690
R914
MERCER ISLAND FIRE DEPARTヽ 4ENT 04/14/2014
45
20!4‐
000
04/14/2014
Total br Chcck Nιlmbcr 14688:
14689
ChecL Amount
90
KHAITRAN
040114
Fcbruary/March 20:4 Milcagc
('{,25'2011 5:(}l PM)
AP Checks
8 by Date - Detail by Check Date
04ノ
000
684.20
14/2014
3416
Page 3
Chadtt N●
ヽ缶 d●
『
No
lm,obe No
l:endor Nemc
Dcscriptioo
Veid C腱遺 s
Chect lletc
77
USA MOBILITY
X361073SC
March 2014 Pagcr Scrvicc
04/14/2014
2329
Total lor Chcck Numbcr 14697:
14698
79
VERIZON WIRELESS
9721680370
ヽlarch 2014 Cc‖
9721680370
March 2014 1T Phoncs
000
87
NOR309
48154
46696
WA STATE P/tTROL
94850
04/14/2014
iStQtlartcr2014AcccssUSCrFccs
26,61900
Tota:for Cllcck Nulllbcr 14699:
14700
ACH
88
WELLS FARGO FINANCIAL LEASING
04/14/2014
:2500
5001012154
Apri1 2014 Copicr
59035
5001012155
Apri1 2014 HP Printcr
135
140
041614
19.7:
REGENCE BLUESHIELD
Total liDr〔 :1lcck Nulllbcr:4700:
000
73506
000
138,45212
04/16/2014
May 2014 Mcdical Prciniunls
74,22870
RELIANCE STANDARD
120
04!714
PAYCHEX
04!7:4
PPE 4ノ
041714
PPE 4/13'14 Union Ducs Pay.lb!c
041714
PPE 4/13′ i4Parking Payablc
04:714
PPE 4/13ノ 14 Accmcdヽ Vagcs Payablc
146
033114
1,36785
ndor 140:
000
1,36785
Total liDr 4/16/20141
000
75,59655
04/17/2014
49675
PPE 4/13/14 Garllishmcnts Payablc
13114 Dcfcn cd Comp Payablc(EE)
1,9037:
26000
78401
165,0264!
DEPT OF LABOR&INDUSTRIES
rthis ACH Chcck lbr Vcndor i20:
000
168,47088
Tota1 10r 4/17/20i4:
000
168,47088
04/18/20:4
iSt Quartcr 20!4L&I Taxcs
5,45895
Total br dlis ACH Check br Vendor 146
ACH
67
041814
DEPT OF REVENUE
ヽlarch 2014 Excise Tax―
AP Chccks by Date - Det.ril by Check Date (-1,15,201.1 5:0-l PN{)
9
74,22870
04/16/2014
Total R、
ACH
000
May 2014 Lilb/LTD Prclllitlills
Tota1 lorthis ACH Chcck fbr Vc・
ACH
26,64900
Apri1 2014 Coplcr
Tota!librthis ACH Chcck for 1/cndor 135:
H
000
5001012154
141040000749
AC｀
2329
04/14/2014
Phonc Scrvicc
14699
at
3416
Total lor Cllcck Nulnbcr i4696:
14697
Ctt A“
Rcfercncc
000
5,45895
04/18/2014
Printing
996
Page,l
C―
N●
｀コ崚け
ヽ■日け簸
lolcHP
￨￨「も
l嗜
041814
N翻腱
摯
Date
“
120
きヽ
CHEX
04/18/2014
25,80452
041814
PPE 4/13/14 Mcdicarc Payablc
6,57834
041814
PPE 4/13/14 Acctucd Employ Sccuriッ
2,261 63
219490
PPE 4/13/14 Payro‖ Proccssing Fcc
1,96430
131
HEALTH EQUITY
Apri1 2014 HSA Admill Fee
040114
Ap● 1 2014 HSA Adinill Fcc
041814
PPE 4/13/14 HSA Contributions Payablc
i32
WILMINGTON TRUST
000
43,20281
29,98041
COLONIAL LIFE
000
29,98041
000
29,98041
04/22/2014
2,20894
May 2014 Supplcincntal lns Prcmiullls
｀
042114
1,00658
04/21/2014
Total lor dlis ACH〔 llcck lolヽ tnclor i34:
138
0.00
PPE 4/13メ i4MEBT Colltributlolls Payablc
Total fbr 4/21/2014:
3390465-0501184
VSP
000
2,20894
000
2,20894
04/23/2014
May 2014 Vision Prcmiums
770.38
Totalお rthis ACH Chcckお r1/cndor i38:
Total fbr 4ノ 23/2014:
6
CDW GOVERNMENTINC
KV88058
USB Consolc Crash Adaptcr
000
77038
000
77038
04/25/2014
35913
35913
Total for Cilcck Nllinbcr i4701:
14702
8
CENTURYLINK
0077356B0414
Apri1 2014 Tclcphonc Scn/icc
04/25/2014
2,85890
Total for Chcck Numbcr 14702:
14703
11
CITY OF BELLEVUE
28869
ヽイ
ay 2014 Lcasc
28875
May 2014 Fibcr Usagc
AP Checks by Date - Detail try Check Date (11252011 5:0.{ PM)
10
36,60879
263
2897
97498
Total brthis ACH Chcck br Vcndor i32:
134
000
04/18/2014
040114
041814
14701
12849
PPE 4/13/14 Fcdcral Taxcs Payablc
ACH
000
041814
Total brthis ACH Chcck for Vcndor i31:
ACH
―
9929
I
Total lor tllis ACH Chcck lor 1/cndor 120:
ACH
― ・
1924
ー
March
ー 201,1 Excise Tar - Recruihnent Supplies
March 2014 Excise Tax - Small Tools & Minor
Total ftDrthis ACH Chcck for Vcndor 67:
ACH
C―
D
041814
ACH
油醒
000
2,85890
04/25/2014
37,43265
47700
Page 5
M
…
・
Jレ
油
T● Lマ
]ヽ
ヽb=L『 N…
Check Drtc
Refercnce
●
=●
28876
May
… 2014 Parking
28915
lst Quarter
13
КPD2014‐ 010
￨,82427
CITY OF KIRKLAND POLICE DEPT
189
11016
26640
∼
COMPUTER POWER&SERVICE
Anilua!Mailltcnalicc―
18
1017707
1,73448
COPIERS NORTHWEST
1,34906
CRITICAL DECIS10N PARTNERS LLC
1011-03-2ヽ
Just Cultttrc Training for Dircctors′
EPSCA
/ヽ
7757
Aprl12014 NORCOM
04/25/2014
2,70130
GROUP HEALTH OPT10NS
041:114
May 20!4ヽ lcdica!Prcmiunls
KING COUNTY FINANCE DEPT
000
26,70408
00{)
NAT10NAL TESTING NETWORK
2291
IStQuaicr2014Prc― Employmcnt Tcslng
219
NETMOT10N WIRELESS
21400
ヽlob‖ ity
21400
Annual Ma11ltenancc thFt1 6/30/15
1,!6300
000
14000
000
OFFICE TEAM
10073646
40096204
40139117
■chttmp was W/E3/28/14
65700
21105
86805
40160390
T● ch
40202004
Tcch Tclllp Vッ as W/E4/11/:4
40209953
Tcch Tcnlp Taing W/E4/11/14
04/25/2014
1,28340
99800
Tcch Tcmp Taing W/E3/28/14
Tc・ ch
・
・
T●
mp was W/E4/4/14
1,44000
99800
Tc:llp Taing W/E4/4/14
1,44000
99800
Total for Chcck Nlinlbcr 147:3:
14714
51
0NLINE BUSNESS SYSTEMS
by Date - Detail by Check Date (412512014 5:(X PM)
AP Checks11
14000
04/25/2014
Entcnp● SC Liccnscs ftlr u√ ind。、
vs
61
!,16300
04/25/2014
Total for Cllcck Nunnbcr i47:2:
14713
26,70408
04/25/2014
ヽlarch 2014 1NET
46
l,08933
04/25/2014
Totalね r Chcck Numbcr 147H:
14712
2,70130
23107
85826
Tota1 lor Chcck Numbcr!4710:
14711
0()0
p:i120 1 4 Rcdlllond Satcllitc
34
11002000
1,34906
04/25/2014
7757
42
000
Mgrs,Sups/C.
Total liDr Cllcck Nuinbcr 14709:
147:0
1,73448
04/25/2014
Tota!for Chcck Nuinbcr 14708:
14709
000
ISt Otlartcr 20 14
269
28
26640
04/25/2014
Total liDr Cllcck Nulllbcr i4707
i4708
000
UPS 616/14 thnは 6,5'15
Tota1 6or Chcck Nu:nbcr i4706
14707
55,68810
04/25/2014
14706
000
Iarcl1 201l CVSA Scrviccs
Totai for Chcck Numbcr:4704:
14705
ChecL Amount
15,95418
201.1 Co-Location Service
Total fOr Chcck Numbcr 14703:
14704
Vold Checヽ
00()
7.:5740
04/25/2014
Pagc 6
Check No Mlndor No
litrdor
Name
lnvoⅢ No
Dcccription
17433
ヽ4arch 2014 Progamヽ lanager Constliting
Chcck Dete
Reftrcrrce
V6d ChecL
17,98500
17,98500
Tota!for Chcck Numbcr 14714
14715
52
PACIFICA LAW GROUP
04/25/2014
17806
March 201.{ Legal Sevices (General/Lease Nego
17806
March 201-l Legal Sevices (SecLuity Breach)
2,00900
65700
Total for Chcck Numbcr 14715:
14716
55
1403680
POSTAL EXPRESS
04ノ
22400
154
MIKE PRILL
0415:4
Ncw Wolld Confcrcncc― Food/Transportation
256
:4-130
000
59
11578
12326
PUBLIC SAFETY TESTING,INC
000
91
2,29125
2,29125
RATELCO PROPERTIES CORP
04/25/2014
38288
May 2014 Crista Radio Sitc Lcasc
38288
MARLA SMITHHISLER
04/25/2014
041514
Consumablcs‐ Principars Asscmbly
13931
041514
comee cupS‐ PHncipars Asscmbly
1028
Tota1 lor Chcck Nuinbcr 14720:
14721
305
101
SOTEBEER MGMT VENTURES,LLC
Fcb′ ヽlarch
64
SPRINGBR00K SOFTNヽ RE INC
27897
2014 Annual Maintcnancc 6/1/14-5/31/15
74
UNUM
041814
May 2014 Long Tcl■ ll Calc
2,88225
000
2,88225
04/25/2014
11,40897
000
11,40897
04/25/2014
1,38550
Total for Check Number 14721:
14724
14959
04/25/2014
Tota1 lor Chcck Numbcr 14722:
14723
000
2014 KC E9 H Collsulting Scrviccs
Totai lor Chcck Numbcr 14721:
14722
12326
04/25/2014
Prc Employmcnt Backgrotinding
Tota1 lol Cllcck Numbcr i4719:
14720
22400
04/25/2014
Tota1 lor Chcck Numbcr i4718:
14719
2,66600
25/2014
Total br CIlcck Numbcr i4717:
14718
000
March 2014 Postal Dc!ivcw/Fucl Surchargc
Tota1 lor Chcck Nunnbcr i4716:
14717
Ch∝ k Amount
000
1,38550
75
US BANK CORPORATE PAYMENT
031214
Kleenex - Comm Room
1938
03i314
March 2014 Toggl
45,00
031414
0323i4
032714
March 2014 Postage Machine
March 2014 Postage Machine
032814
040414
Thank You Cards - TC Appreciation Week
0404i4
Postage
040514
Kleenex, cleaning supplies
040714
Step Stool for storagc room, plug tbr watcr dispc
SYS O4l25l20I4
April 2014 Evernotc
Lunch - Just Culture Training
AP Clrecks12
by Date - Detail by Check Date (1i25t'2014 5:04 PM)
1799
1000
1599
24798
2189
5000
2505
3502
Page 7
Clcdi
No
Name
l:eadmNe
腱
…
0408i4
…
Perpetual
plaques
040814-1
Annual awards
040814-2
Credit - Annual awards
-6570
13574354
Bottled Water
23927
37835167
Tclecommunicator Job Postings
5157058
Supervisor Books - Baker
曲
…
4599
97565
5000
11957
3099
53305
First Aid Supplies
5934129
March 2014 Webinar
6068202
Tanrper cvident stickers for servers
6414630
March 2014 CRAI6 Parking
6448208
April 2014 - CRAI5 Parking
6448208
April 2014 - Adruin/Tech Parking
19900
999
12045
36135
2,04765
6457054
April 2014 - CRAI6 Parking
6461783
Recognition Trophy - Outgoing GB Chair
696620281
Copy paper, envelopes, binder, etc.
702932112
Copy paper, envelopes. pens, etc.
11493
703811923
Copy papcr, AA battcries
81504377
WA APCO-NENA 9l
8855
LunchbagsAMater Bottles
8874
Cooler Bags - TC Week
7585
44076
67500
27500
942272
954259
March 2014 E-mail
1,84660
April 1014 E-nrail
1,83520
NOR0314H
March 201.1 NOTIS
I Spring
12045
6445
5519
Forunr - Lodging
90000
76
US BANK NA― CUSTODY
033114
March 2014
11,02594
2800
79
VERIZONヽ〃IRELESS
9723397496
Apr1 2014〔
9723397496
Apri1 2014 1T Phoncs
｀
c‖
()(){)
309
HEATHER WONG
04:614
Sccurity Brcach― Liた Iock Lcttcrs
36606
75 10
000
441 16
04/25/2014
4312
Tt)tal■ )1・ 4/25/2014:
Report Total (68 checks):
AP Checks by Date - Detail by Check Date (11252014 5:0.{ PM)
2800
04/25/2014
Phonc Scn'icc
Total for Chcck Nulllbcr i4727:
13
(){)0
04/25/2014
Total li3r Cllcck Nulllbcr 14726:
14727
…
…
■)ta1 lor Chcck Nulllbcr:4725:
14726
…
…
Total libr Chcck Nulllbcr i4724:
14725
饉
leryoitr No
()()()
4312
0()0
153,11615
928,93656
Page ll
Agenda Summary
MEETING DATE: May 9, 2014
SUBJECT: Surplus and Disposal of Equipment
FROM: Gwen Pilo, Finance Manager
Reviewed by:
___X__ Director
__X___ Finance Manager
_____ Attorney
HISTORY: When NORCOM started on July 1, 2009 most assets were purchased from the Cities of Bellevue
and Kirkland after 5 years in service they are nearing the end of their useful life. With the exception of the
Smart UPS, the assets listed on Attachment “A” have reached the end of their useful life or have quit
working and no longer meet the needs of NORCOM.
State law requires agencies to erase all data before a used computer is declared surplus, donated or
sold.
The NORCOM process for erasing data includes formatting the hard drive with Windows format, erasing the
Master Boot Record and writing over it with 0's. The drive is reformatted with Ubuntu (a Linux operating
system) and after the drive had been reformatted, the Ubuntu operating system is installed on the
hard drive. This process effectively removes all traces of data from the hard drive and installs a new
system over the top of what was there before.
NORCOM’s Capital Asset Policy, adopted in February of 2010, indicates:
“Disposal of capital assets may occur only after being declared surplus by NORCOM’s Governing
Board. Disposal shall be made in the most cost effective manner as determined by NORCOM. This
may include sale, disposal, conversion, or any other means as approved by the Governing Board in
the surplus declaration.”
The equipment described on Attachment “A” has been replaced with new equipment, and if approved
as surplus, will be sold to the highest bidder or disposed of at a local electronics recycling center.
The Smart UPS was under warranty and has been returned to the vendor for a replacement. The
replacement UPS will be recorded at the current value, as the warranty is only good from the date of
original purchase.
PROPOSAL: It is recommended the Governing Board surplus the assets listed on Attachment “A” as and
authorize the Finance Manager to dispose of them using the most appropriate method.
FISCAL IMPACT: None. Any unsold equipment will be taken to the recycling center at no cost.
14
NORCOM
Asset Disposal List
Attachment "A"
Created: April 30, 2014
Created by: Gwen Pilo - NORCOM
Asset Key Asset Tag
175
182
183
184
220
221
497
15
10195
10203
10204
10205
10242
10243
10563
Item
Dell -Server
HP dc7900 Desktop
HP dc7900 Desktop
HP dc7900 Desktop
HP dc7900 Desktop
HP dc7900 Desktop
APC Smart UPS 6000
Reviewed by:
Purchase Price Current Value Retired Date
$4,681.00
$947.16
$945.00
$947.16
$947.16
$944.99
$3,476.49
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$2,317.66
30-Apr-14
30-Apr-14
30-Apr-14
30-Apr-14
30-Apr-14
30-Apr-14
30-Apr-14
Zeb Middleton - NORCOM
Serial Number
4089
MXL92017KS
MXL9201653
MXL92017KN
MXL92017K8
MXL920164l
QS1130250533
Resolution 73
A RESOLUTION OF THE GOVERNING BOARD OF
NORCOM APPROVING THE 2015 BUDGET POLICY.
WHEREAS, pursuant to Section 12(b) of the North East King County Regional Public
Safety Communications Agency Interlocal Agreement (the “Interlocal Agreement”), the
Governing Board of NORCOM is required to adopt a budget policy for the upcoming annual
budget no later than June 1; and
WHEREAS, the NORCOM Executive Director has submitted a proposed budget policy
for fiscal year 2015 to the Joint Operating Board for review and recommendation; and
WHEREAS, the Joint Operating Board has reviewed the proposed budget policy for fiscal
year 2015 and presented the proposed policy at the Principal’s Assembly held on April 11, 2014;
and
WHEREAS, the Governing Board now desires to approve the proposed budget policy for
fiscal year 2015, as provided herein:
NOW, THEREFORE, BE IT RESOLVED by the Governing Board of NORCOM as
follows:
Section 1.
Approval of the 2015 Budget Policy. Pursuant to Section 12(b) of the
Interlocal Agreement, the Governing Board hereby approves the budget policy for fiscal year
2015, substantially form presented to the Governing Board and incorporated herein by this
reference.
Section 2.
Further Authority; Prior Acts. All NORCOM officials, their agents, and
representatives are hereby authorized and directed to undertake all action necessary or desirable
from time to time to carry out the terms of, and complete the transactions contemplated by, this
resolution. All acts taken pursuant to the authority of this resolution but prior to its effective date
are hereby ratified and confirmed.
1
16
Resolution 73
2015 Budget Policy
Section 3.
adoption.
Effective Date. This resolution shall take effect immediately upon its passage and
Passed by a majority vote of the Governing Board in an open meeting on this 9th day of May,
2014.
Signed in authentication thereof on this 9th day of May, 2014.
_____________________________
Chair
Attest: _____________________________
Secretary
2
17
Resolution 73
2015 Budget Policy
February 27, 2014
Joint Operating Board members:
Consistent with the NORCOM Interlocal Agreement the 2015 Budget Policies have been
developed and are attached for your final review. We will be prepared for discussion and
recommendation at the February meeting of the Joint Operating Board with the
recommendations forwarded to the Governing Board at the March meeting.
The budget process is linked to the adopted business plan that served as the foundation
for the formation of NORCOM. The assumptions identified in that business plan serve as
guidance for the development of the 2015 operating budget utilizing the 2015 Budget
Policies.
NORCOM budget policy development starts with an understanding of basic service levels
and issues impacting operations. Performance Measurement will also drive funding
decisions in the 2015 budget process.
It is the responsibility of the Joint Operations Board to recommend and present these
budget principles to the Governing Board in March and Principles Assembly in April and
we are looking forward to working with you to that end.
Regards,
Gwen Pilo
Finance Manager, NORCOM
18
North East King County Regional Public Safety Communications Agency
P.O. Box 50911 • Bellevue, WA 98015-0911 • Phone 425-577-5700
NORCOM
2015 Proposed
Budget Policy
Discussion Paper
February 27, 2014
NORCOM’s budget process is part of an overall policy framework that guides the
services and functions of the agency. The budget serves a key role by allocating
financial resources to the programs, which implement NORCOM’s mission and
core values. The budget also establishes financial policies to influence the
availability of future resources that continue to carry out NORCOM’s mission and
core values.
Budget Policy development involves several steps. NORCOM budget policy starts
with an understanding of service levels and issues impacting operations. Late in
2010 NORCOM implemented a performance measurement system in order to
better assess organizational costs and effectiveness. NORCOM’s management
team continues to evaluate performance measures to determine issues impacting
2015 operating priorities and the level of funding for each. Funding levels for each
agency is then determined based on average call volume over a two year period.
Budget policies are statements that describe how financial resources will be
obtained, allocated, managed, and controlled.
NORCOM’s mission statement and core values are the broad policy statements
that outline the objectives of the Governing Board. Budget objectives are policy
statements summarizing the actions that are to be implemented in the budget.
Financial Management Policies
The following policies will guide the manner in which NORCOM develops,
allocates, manages and controls financial resources available to the agency. These
1
19
policies are the goals that the Governing Board seeks to achieve in its decision
making and most are documented in NORCOM’s Standard Operating Procedures.
However, since fiscal conditions and circumstances continually shift and change in
response to operating needs, it may not be practical or always desirable to
continually achieve these policies. Therefore, these policies are intended to guide,
not govern, financial decision making and may not be fully achieved within any
budget period.
General Financial Goals
• To provide a financial base sufficient to sustain consistent high quality
emergency service communications to the public for emergency medical
services, fire and police by receiving calls for service; dispatching resources,
tracking and coordinating information flow and resources, initiating records
for all emergency events, and enhancing effectiveness, efficiency,
coordination and interoperability of emergency service providers.
• To be able to withstand local and regional economic hardships sustained by
our participating and subscribing agencies and adjust to changes in their
service level requirements.
Operating Budget Policies
• The operating budget is NORCOM’s comprehensive financial plan which
provides for the level of services prescribed in the Approved Business Plan
(2006) including additional services or new programs as approved in
subsequent years. A new budget will be adopted every year as a result of a
comprehensive process incorporating any newly approved programs,
inflationary increases, and other expenses. New programs will be analyzed
by the Executive Director and Finance Manager before being presented to
the Joint Operations Board for their analysis and review and, if approved,
incorporated into the budget. No “one-time” expenses will be carried
forward into subsequent budgets without specific authority.
• NORCOM defines a balanced budget as current annual revenues (including
fund balances) being equal to or greater than current annual expenditures.
2
20
• All current operating expenditures will be paid from current revenues and
cash carried over from the prior year. Current revenues and operating
expenditures will be reviewed quarterly during the year. It is the policy of
NORCOM to attempt to utilize beginning balances and other one-time
revenues for one-time/non-recurring expenditures only.
• All supplemental appropriations for programs requested after the original
budget is adopted, will only be approved by the Governing Board after
consideration of the availability of revenues.
• NORCOM will maintain revenue and expenditure categories according to
state statute and administrative regulation.
Revenue Policies:
• “Other” Revenues (E911 funds, KCEMS funds, etc.) shall be realistically
estimated and based upon the most recent information available.
• NORCOM will follow a vigorous policy of collecting revenues.
• NORCOM will seek to avoid dependence on temporary or unstable
revenues to fund ongoing mission critical services.
• Grant funds or similar contractual revenue of a temporary nature will be
budgeted only if they are committed at the time of the preliminary budget.
Otherwise, separate appropriations will be made during the year as grants
are awarded or contracts made.
Expenditure Policies:
• The NORCOM budget will provide for a sustainable level of service for the
well being of employees and safety of the emergency service providers.
• Expenditures approved by the Governing Board in the annual budget define
NORCOM’s spending limits for the upcoming year. In addition to legal
requirements, NORCOM will maintain an operating philosophy of cost
control and responsible financial management.
• The Governing Board will be provided with a discussion paper for any new
program detailing the expenditure, the recommended funding source, an
3
21
analysis of the fiscal impact and a review of all reserves and previously
approved amendments since budget adoption.
• Emphasis is placed on improving individual and work group productivity
rather than adding to the work force. NORCOM will invest in technology
and other efficiency tools to maximize productivity. NORCOM will request
additional staff only after the need of such positions has been
demonstrated and documented.
Capital Projects
• NORCOM will maintain all its assets at an acceptable level to protect capital
investment and to minimize future maintenance and replacement costs.
• NORCOM will conduct an equipment replacement and maintenance needs
analysis for the next several years and will update this projection every two
years. From this projection a maintenance and replacement schedule will
be developed and followed.
• NORCOM will identify the estimated costs and potential funding sources for
each capital project proposal before it is submitted for approval.
• NORCOM will coordinate development of the Capital Projects budget with
development of the operating budget. Future operating costs associated
with new capital project will be projected and included in operating budget
forecasts.
Operating Reserves and Contingency:
• NORCOM currently maintains an Operating Expense Reserve at a level
equal to 5% of the total Operating Budget. Per section 12h of the ILA each
budget year the Governing Board shall set the Operating Expense Reserve
at a level that ensures funds are on hand to reasonably address unforeseen
operating contingencies. In 2012, for the purpose of determining Operating
Expense Reserve funding, the Governing Board defined the Operating
Budget as the operating fund expenses less salaries, benefits, and onetime
expenses.
4
22
• Capital Equipment Replacement will be fully funded according to the
schedule to minimize large increases in User Fees from year to year
resulting from acquisition or replacement of capital, and to fund the timely
replacement of aging technology, equipment and systems.
• All expenditures drawn from reserve accounts shall require prior Board
approval unless previously authorized for expenditure in the annual
budget.
Accounting, Auditing, and Financial Reporting Policies
• NORCOM will establish and maintain a high standard of accounting
practices.
• Accounting and budgetary systems will, at all times, conform to Generally
Accepted Accounting Principles, the State of Washington Budgeting
Accounting Reporting System (BARS) and local regulations.
• A comprehensive accounting system will be maintained to provide all
financial information necessary to effectively operate NORCOM.
• NORCOM’s budget documents shall be presented in a format that provides
for logical comparison with prior annual actual totals wherever possible.
• Reports outlining the status of revenues and expenditures shall be done
monthly beginning in March of each year and will be distributed to the
Governing Board, Joint Operations Board, Executive Director, Finance
Committee, Department managers and any other interested party.
• An annual audit will be performed by the State Auditor’s Office.
Budget Calendar
• In order to facilitate and implement the budget process the Finance
Manager will develop and distribute a budget calendar.
5
23
Issues impacting the 2015 Budget
• NORCOM is approaching the development of the 2015 budget using a zero
based budget strategy and performance measurement tools to insure that
all costs are validated and justified.
• In the Operating Budget focus will be on operational stability, growth
containment, and service levels as a priority, including:
o A review of the User Fee Analysis to determine if a change should be
made to User Fees and, if necessary, consider the timeline for
implementation;
o A review of the Workload Analysis Study and revisiting the staffing
model and service level expectations;
o A recommendation from the Health Benefits Committee for health
insurance that will mitigate costs and provide the best value to the
employees of NORCOM and NORCOM's participating agencies.
o Use the results of the User Fee Analysis to determine if a standard
formula for fees charged to agencies interested in joining NORCOM
is required and if necessary develop formula;
o Establish a time line for implementing Information Technology
Service Level Agreements
o Analyze security audit of all information technology systems to
determine if any changes, additions, or upgrades are required for
sensitive systems and information.
• The Capital Projects Budget will address the impacts of the Governing
Boards 2013 decision to continue Dispute Resolution with New World
Systems and pursue a Non-New World Solution for Fire:
 An estimate for the total cost of litigation will be provided
along with potential settlement impacts;
 Address TriTech CAD major update;
o Continue development of the Joint Prioritized Integrated Task List
(JPITL).
6
24
• The Equipment Replacement Budget will provide an estimate for a five
year outlook.
• Operating Expense Reserve levels will be reviewed to determine if 5% is
the right level of reserves.
2015 BUDGET CALENDAR
JANUARY
Executive Director presents Budget Policy to Joint Op. Board/ILA 12(b)
January 23
MARCH
Joint Operating Board transmits policies to principals/ILA 12(b)
by March 7
APRIL
Joint Ops Board presents proposed budget policy at Principles Assembly/ILA 8
April 11
MAY
Principals Assembly provides review and comment to Governing Board
Governing Board adopts budget policy/ILA 12(b)
Budget development complete
by May 1
May 9
by May 31
JUNE
Executive Director presents proposed budget to Joint Op. Board/ILA 12(c)
User Fee updates complete
June 26
June 30
AUGUST
Proposed budget transmitted to Governing Board/ILA 12(c)
Public hearing & budget approval by Governing Board/ILA 12(c)
by August 1
August 8
SEPTEMBER
Participating agencies advised of 2015 budget and user fees/ILA 12(c)
by September 5
DECEMBER
Approval by the legislative authorities of each Principal/Subscriber/ILA 12(c)
Governing Board adopts final budget/ILA 12(c)
by Dec. 11
December 12
7
25
NORCOM Governing Board Board
Agenda Summary
MEETING DATE: May 9, 2014
SUBJECT: Resolution 74 Amending the 2014 Budget
FROM: Gwen Pilo, Finance Manager
Reviewed by:
X
Director
X
Finance Manager
HISTORY: The Ending Fund Balance for 2013 was $2,137,826 and is presented by fund,
below:
Operating
Capital Projects Fund
E911 Trust
Rate Stabilization
$ (163,426)
$ 1,420,968
$ 879,247
$ 421,121
The Ending Fund Balance in the reserve accounts are as follows:
Equipment Replacement
Operating Expense Reserve
$1,377,742
$ 112,307
At a special meeting in April the Finance Committee reviewed the proposed amendment.
The Joint Operating Board approved a recommendation to amend the 2014 Budget by
unanimous vote. Listed below is a summary of the staff’s recommendation to amend the
2014 budget.
OPERATING FUND (501)
The Operating Fund Anticipated Ending Fund Balance was $475,000. However, the year
ended with a negative fund balance due to approximately $330,000 in unanticipated
expenses, depreciation expense; a non-cash item ($516,774), and a reduction in the amount
transferred from the E-911 Trust account ($529,109). The following adjustments to the
Operating Fund are recommended:
•
•
Beginning Fund Balance: Decrease $475,000.
Transfers Out to Capital Projects Fund: Decrease $475,000.
CAPITAL PROJECTS FUND (502)
Ending Fund Balance for the Capital Projects Fund is $1,420,968 consisting of the
following unspent amounts:
26
New World Contract
Legal Services
Project Management
Subject Matter Experts
Software
$ 925,020
$ 161,810
$ 74,803
$ 209,499
$ 49,836
The following adjustments and increases to the Capital Projects budget are
recommended:
•
•
•
•
Beginning Fund Balance: Increase $1,420,968.
Revenue:
o Reduce Transfers In from Operations; offset by remaining Software,
Legal, PM and SME balance ($495,948).
o Increase Transfer In from Rate Stabilization Fund $1,038 to account for
amount remaining in fund due to interest.
o Increase Transfer In from E911 Trust $335,641 to balance fund.
Capital Outlays:
o Carry over $925,020 for New World Systems Contract.
o Add TriTech Mobile Contract, increase $357,627.
Remaining Fund Balance: $0
Once the New World Contract amendment is complete, NORCOM will prepare another
budget amendment to account for the changes.
EQUIPMENT REPLACEMENT FUND (503)
Ending Fund Balance for the Equipment Replacement Fund is $1,377,742.
The following adjustments to the Equipment Replacement Fund are recommended:
•
Beginning Fund Balance: Increase $679,375 due to radio console equipment that
was assessed and did not require replacement.
OPERATING EXPENSE RESERVE (504)
Ending Fund Balance for the Operating Expense Reserve is $112,307.
The following adjustments to the Operating Expense Reserve are recommended:
•
Beginning Fund Balance: Increase $1,275 from interest earned.
E-911 TRUST (505)
Ending Fund Balance for the E-911 Trust Account is $879,247.
27
The following adjustment to the E-911 Trust Account is recommended:
•
•
Beginning Fund Balance: Increase $764,027 from transfers not made.
Transfer Out to Capital Projects Fund: Increase $335,641 to balance fund.
RATE STABILIZATION FUND (506)
Ending Fund Balance for the Rate Stabilization Fund is $421,141 consisting of the
following amounts:
Transfer Out to Capital Projects Fund
Interest Earned
$420,103
$ 1,038
The following adjustments to the Rate Stabilization Fund are recommended:
•
•
Beginning Fund Balance: Increase $1,038.
Transfer Out to Capital Projects Fund: Increase $1,038.
FISCAL IMPACT: Since the funds are savings from previous years, there is no fiscal
impact to our agencies in 2013.
ADVANTAGES: Approval of these increases will allow NORCOM to continue funding the
ongoing ICRM project and associated costs.
DISADVANTAGES: Failure to approve the recommendation may result in other areas of
the 2014 budget to be decreased in order to pay for these necessary requirements.
RECOMMENDED MOTION: None at this time. Resolution 74 will be presented in June for
action.
28
RESOLUTION 74
RESOLUTION OF THE GOVERNING BOARD OF
NORCOM AMENDING THE 2014 BUDGET.
WHEREAS, by Resolution 65, the NORCOM Governing Board adopted the 2014
budget; and
WHEREAS, the NORCOM Governing Board desires to amend the 2014 budget;
NOW, THEREFORE, BE IT RESOLVED by NORCOM that:
Section 1.
The changes to the 2014 Budget for NORCOM, attached and
incorporated as Exhibit A, are adopted.
Section 2.
A summary of the 2014 Budget is as follows:
NORCOM Operating Fund
Capital Projects Fund
Equipment Replacement Fund
Contingency Fund
E-911 Escrow
Rate Stabilization Fund
Total 2013 Budget
$11,392,001
$ 2,204,647
$ 1,581,254
$ 112,307
$ 2,354,048
$ 421,141
$18,065,398
Passed by majority vote of the Governing Board in open meeting on this 13th day of
June, 2014.
Signed in authentication thereof this 13th day of June, 2014.
_____________________________
Chair
Attest:________________________
Secretary
29
Governing Board
Executive Director Report
Page 1 of 3
MEMORANDUM
To:
Governing Board
From:
Tom Orr, Executive Director
Date:
May 6, 2014
Subject:
General Update – Governing Board Meeting – May 6, 2014
1. New World Contract
NORCOM and NWS have continued negotiations and exchanged drafts related to implementing the
settlement reached following mediation. Further details will be provided in Executive Session.
2. E-911 Financial Stability Discussions (formerly PSAP Future Configuration Committee)
Directors from the majority of the twelve King County PSAPs met with Fred Jarrett, Diane Carlson
and Caroline Whalen from King County to discuss concerns about the meeting schedule and
framework for these discussions. The meeting resulted in a general agreement to slow down
process but differences remain with respect to the precise timetable. The County presented a range
of options for completing the meetings by either July or September. The directors suggested a
timetable between September and the end-of-the year. The County is contacting the contractor
hired to conduct the “strategic positioning” process to obtain new dates and has cancelled the three
days planned for April and May.
As to the nature of the “strategic planning process”, the County explained that the goal of this
process was to identify questions/issues to be addressed in a formal strategic plan, and that a formal
strategic planning process would follow the initial "strategic positioning process."
As to the County budget process, acknowledged that there is not a current fiscal crisis and that a
shortfall would not occur in the current plan until 2017. The County agreed that "financial space"
exists in the upcoming biennium so there is time to plan. Fred Jarrett also specifically agreed that
there should be a technology strategic plan and an overall strategic plan that tie into the E-911 fund
budget. However, Caroline Whalen stated that the County plans to submit its budget in July with
the “current plan” on technology because that is the “only plan” at the present time. The County
has previously stated that it will not have sufficient funds at some point in the next biennium to fund
both technology and PSAP contributions. Although the County did not explicitly state that funding
to PSAPs would be cut in the proposed biennial budget, this could be a logical outcome of the
County’s intended course of action. At this point, it is too early to assess when the PSAPs would
experience a cut in PSAP funding but it could occur as early as 2015 depending on what decisions
are made by the County. For NORCOM, 13% of our budget is derived from E-911 taxes collected by
King County.
30
Governing Board
Page 2 of 3
As to the “current path for technology,” the County stated it wants to stay on the "current path”
even though the State likely will change the technology as part of its new RFP for 911 vendor
services (as a result of the recent 911 outage). This is also despite the County’s acknowledgement
that some of this technology will be “disruptive,” i.e., that it may have operational impacts including
requiring PSAPs to hire more FTEs and to change internal operating practices and systems. Fred
Jarrett stated that the County will pursue a goal of having an NG-911 backbone “plus” other
unspecified NG-911 technology in place by 2017.
The PSAP Directors expressed complete support for moving to NG-911 technology but urged the
County to live within its means and to phase technology on a rational basis. The PSAP Directors
expressed confidence that King County and the 12 PSAPs were already among the leaders in the
nation and that prudence required deliberate planning for technology to avoid failures commonly
associated with being the first to implement new technology. The PSAP Directors also urged the
County to focus on backbone technologies and to categorize technology into categories as “musthaves” and “nice-to-haves”. There was specific discussion on the high cost of Smart 911 and the
limited return on investment given the lack of funds. Fred Jarrett stated the County wants to be on
or close to the "bleeding edge" when it comes to NG-911. The inference was that the County has
made the decision to be among the very first to implement new technologies despite the high risk
that is often associated with being the first implementer of a technology.
The County recognized that the recent state-wide 911 outage may impact the viability of the
County’s current NG-911 technology plan and thereby render current technology purchases
insufficient or outdated. The County nevertheless continued to push for continuing the current 911
funding/tech plan into the next biennial budget cycle.
The PSAP Directors requested a review of the E-911 fund by an outside financial expert and also
asked that an APCO/NENA NG 911 expert be retained to advise on the current plan for NG-911
technology. The County did not respond to these requests.
The County stated it has no "predetermined outcome" or "agenda" for PSAPs including how many
"PSAPs" there should be. Fred observed that some in County leadership positions may be making
statements to the contrary and that this is always going to happen. Fred cannot control such
statements but wants to reassure everyone that there are no predetermined outcomes or decisions
on how many PSAPs there should be.
3. IT Director Selection Process
Several well qualified candidates have been identified by Populus (the Technology Recruiting Firm)
and interviews will begin late May.
4. State-wide 911 outage
The Director, Deputy Director and key NORCOM IT staff participated in a County initial debrief of the
outage and a state-wide telephone conference between state PSAPs and the state E911 office.
NORCOM is also registered for hearing notices from the Utilities Transportation Commission which
is conducting an investigation. We will present a brief on what is known about the outage at the
Governing Board meeting.
5. Snoqualmie Pass Fire & Rescue
31
Governing Board
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The Director and Deputy Director met with Chief Wiseman and representative from 911 agencies
and Fire agencies in Kittitas County. Snoqualmie Pass Fire & Rescue is reviewing a proposal to form
a Regional Fire Authority between Snoqualmie Pass Fire & Rescue and one or more Kittitas Fire
agencies. NORCOM is assisting in providing data and examining options related to 911 call
processing and dispatch for a Regional Fire Authority.
6. NORCOM Brief to Study Session for Kirkland City Council
On May 6, the NORCOM Director presented a NORCOM orientation brief to Kirkland City Council
during a study session. The purpose of the brief was to acquaint new council members with
NORCOM history and provide an overview of operations.
32
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MEMORANDUM
To:
From:
Mike Mandella, Deputy Director
Date:
May 9, 2014
Re:
General Update – Governing Board Meeting – May 9, 2014
33

Current/Ongoing Events
 FCC License at Sobieski:
The “Dual-License” application for the .190 on Sobieski (near Stevens Pass) has been
approved by the FAA. The dual license, along with the lease, will afford NORCOM the
opportunity to effect repairs, modifications or adjustments to the .190 transmitter much
quicker than had occurred in the past. The .190 serves as KCFD 50’s primary radio frequency
and as back-up to the 800 MHz system for some of our other fire agencies. Work is again
underway to complete lease negotiations with King County for the same site.
 Paging Transmitter Replacement:
The alpha-paging transmitter located at the Norway Hill site has been replaced (cost ~6000).
The faulty transmitter was repaired by the manufacturer and is able to be used as a
replacement in the event of another transmitter failure at any of the other eight (8) sites.
 Radio Replacements:
EPSCA has contracted with ADCOMM for the replacement of NORCOM’s 800 MHz radios as
part of the re-banding efforts county-wide. This project is anticipated to be completed
during the summer months of this year with little or no disruption to NORCOM’s service or
radio transmission abilities.
 RFQ:
A New Program Request for the 2015 budget has been drafted for consideration internally
within NORCOM for approval to bring forward in the budget approval process. The request
is for the issuance of a Request for Qualifications to advertise for Engineering and
Professional focused on communications engineering services and consultation for the
provision of, or recommendations for, effective and enhanced communications operations,
given the communication tools and equipment currently deployed or anticipated to be
deployed at NORCOM in the future.

Activity Since Last Report
 911 Trunk Line Failure:
On Thursday, April 10th, between the hours of 0030 and 0630, PSAPs across Washington
State and in some parts of Northern Oregon experienced the loss of incoming emergency
calls on the 911 trunked lines. Although the exact cause has not yet been fully determined,
initial responses from Century Link, the telephone line provider, and Intrado, the software
vendor responsible to provide 911 call distribution, indicate a failure to prevent one or more
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





34
of their servers from reaching maximum capacity of call history. Washington State officials,
including the state Director of Emergency Management, have notified both Century Link and
Intrado of their expectation for a full review and report on the cause of this event as well as
their efforts to assure an event like this does not reoccur.
Credit Monitoring Services:
NORCOM entered into an agreement with LIFELOCK, a credit monitoring company, for the
purpose of providing credit monitoring services to the ~100 firefighters who may have had
their social security numbers illegally accessed by the server breach. Those affected
individuals were offered a one-year subscription at no cost. Notification letters to each
eligible person, with enrollment details, were mailed in late March, advising individuals to
enroll by April 30th. As of April 30th, 13 recipients have enrolled in the service.
Training Status:
Since the last report two (2) telecommunicators have successfully completed training and
testing on Police Radio and one (1) successfully passed testing on call-receiving and are now
released to work those positions. In addition, three (3) new-hires successfully completed
the 12-week Call Receiving Academy and will now progress to call-receiving training with a
Communications Training Officer (CTO), taking live calls under the watchful eye of a CTO.
Supervisor Promotional Process:
The testing process for the position of Team Supervisor has been posted, with a written test
to be issued in July. The purpose of the testing process is for the promulgation of an
eligibility list. The list is anticipated to last one year. There are no current openings.
Workload/Capacity Study:
ADCOMM Engineering concluded the Workload/Capacity Study on Monday, March 14th in
accordance with the RFP previously awarded for this project. A component of this work
includes the assessment of radio talk group and frequency use given the current state of our
call volume and an estimation of remaining capacity for future expansion.
SOP Cross Team:
The SOP Cross Team, established to review and update NORCOM’s SOP’s, has been working
through all operational SOP’s with good progress, with 35 operational SOP’s being reviewed
to assure they are current and correct. The goal is to be completed by the end of June. Nonoperational SOP’s will be reviewed and updated by the department/unit manager for each
section.
Upcoming Activities
Continuing Education:
Throughout the month of May every member of the Telecommunicator group and the
supervisor group will attend a 4 hour continuing education training session from King
County Emergency Medical Services (KCEMS). This training will include a lecture and
presentation from a Valley Medical Center physician on cerebrovascular accidents.
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Emergency Medical Dispatch Quality Assurance and Diabetes will also be covered. Any costs
incurred to attend this required training (overtime or backfill) will be reimbursed by KCEMS.

35
Highlights
 National Telecommunicator Week:
National Telecommunicator Week (April 13 through 19) was a week of good food, and great
raffle prizes. Thanks to the generous gift-giving of NORCOM’s Fire and Police agencies,
every telecommunicators received a prize. Prizes ranged from hats, tee-shirts, ride-alongs,
sweatshirts and much more, including an aerial tour of Seattle in Deputy Chief Mike
Johnson’s Cessna. The Grand Prize – 3 days at the Bellevue Police Guild house in Entiat just
outside of Chelan – was won by Jamie Alfaro. NORCOM thanks all our agencies for their
donations and overwhelming support during this week of honor.
MEMORANDUM
To:
From:
Sheryl Mullen - Accreditation, Facilities, and Continuity of Operations Manager
Date:
May 1, 2014
Re:
Staff Update as of May 1, 2014
1. Activity Since Last Report

NORCOM Annual Awards Presented at Principals Assembly on April 11.
Employees of the Year
Zeb Whitford – IT
36
Josh Randall – Telecommunicator
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Sandy Hogue – Supervisor
Heather Wong – Administration
o Excellence Award – Recognition Cross Team
Sandy Hogue, Becky McCracken, Heather Wong, Katy Gilbert, Gwen Pilo, Ed Whitford, Deanna
Carkeek. Traci Caliguri was not able to attend the Principals Assembly and received her award
this week. (not pictured: Heather Facer)
o Edison Award – Innovation
Melissa Crawford – Supervisor
37
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o Special Recognition for Executive Assistant Marla Smithhisler
o Recognition for Outgoing Governing Board Chair Chris Connor
38
Board
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

Recognition Committee - The recognition committee is reviewing existing SOP related to recognition and
coordinating appreciation activities throughout the year.
o Planning is ongoing to celebrate NORCOM Day (July 1, 2014). We are tentatively planning an
evening BBQ for employees and their families on July 9th to celebrate NORCOM’s 5th anniversary
of go-live.
NORCOM Administrative Professionals were recognized on April 23rd with flowers and cake.

National Public Safety Telecommunicator Appreciation Week – Occurred April 13-19, 2014
Governor Jay Inslee’s
Proclamation
Accounting & Benefits Specialist ,
Charlene Inman, made a quilt for the raffle
o THANK YOU for your generosity in donating items for our raffle or bringing in food and other
treats during this week. It has been a great time of recognition for our Telecommunicators!
o Monday was Hawaiian Day. Tuesday was Sports day with many Telecommunicator wearing
their favorite sports team clothing items. Friday will be western day.
o Wednesday (April 16) was a day of Management/Admin sponsored food – an Italian themed
feast was prepared during the day with Telecommunicators showing off their 80’s attire.
39
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Report
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o Thursday (April 17) was police & fire day. Our Telecommunicators were able to wear the
logowear from police & fire/EMS agencies. An assortment of pictures from this special day:



40
Office moves have occurred at NORCOM allowing the Deputy Director to have space in his office for
small group meetings.
Continuing to work on development of Continuity of Operations Plan - NORCOM’s Continuity of
Operations plan was created in advance of go live. It is more of an evacuation plan than a continuity of
operations for all business units within NORCOM. I will be working to understand and develop (with
involvement from all NORCOM business units) a plan for NORCOM.
Continued participation in preliminary interviews for new Telecommunicators as well as promotional
planning processes for Team Supervisor.
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Report
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
Just Culture Training for NORCOM managers, supervisors, tech team, and guild reps was held on March
28th. This training assists agencies with improving reliability through a focus on values, systems,
behaviors, and accountability. Half of the class was spent working through scenarios using algorithms
designed to remove bias and eliminate outcome based decision making. Successful training for all who
attended.



Attended Bellevue Police Department Chief Linda Pillo’s Retirement Ceremony.
Participated in Health Insurance Meeting on April 23.
Attended Public Safety Best Practices Forum on April 24th. Items discussed included challenges in our
industry and how agencies can better respond to those challenges.
Upcoming Activities




41
Safety Team Meeting (May 2)
Washington APCO-NENA Telecommunicator Certification Task Force Meeting (May 5)
Susan Beisheim and I will be presenting a two hour session at the Washington Public Safety Summer
Training Conference in Kennewick June 24-27. The session will be related to preparing for promotions.
A similar session has been presented twice to NORCOM personnel with positive feedback.
I will be out of the office May 15-26.
NORCOM Performance Measurement Data
May 1, 2014
The following performance data is included with this report:
911 Call Answer Standards
2013 Answer Time, Process Time, Agent Occupancy Rate
CAD Calls by Year
Fire CAD Incidents to Date AND Call to Dispatch Times
Police CAD Incidents to Date AND Call to Dispatch Times
Performance Measurement Data – May 1, 2014
Prepared by: Sheryl Mullen, Accreditation, Facility, & Continuity of Operations Manager
[email protected] 425-577-5676
42
King County 911 Call Answering Standard
Standard: 90% of 9-1-1 telephone calls will be answered within 10 seconds or less during each hour of a calendar
quarter. This graph represents the % of incoming 911 calls that were answered within the 10 second threshold for each
quarter.
100.00%
99.03%
99.11%
98.00%
96.00%
Standard (90%)
94.00%
2011
92.00%
2012
2013
90.00%
2014
88.00%
86.00%
84.00%
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Monthly 911 Calls
538
Most 911 Calls received in a day (April 30, 2014)
310
Fewest 911 Calls received in a day (April 6, 2014)
413
Average Number of 911 Calls received per day in April 2014
884
Average Number of all calls per day in April 2014
(Includes 911 calls)
12,399
Total number of 911 calls received in April 2014
26,512
Total number of all calls received in April 2014
(Includes 911 calls)
43
2014
NORCOM Phone Actions
Calls Dispatched & Field Actions **
911
Fire
Officer
911
Answer 7 digit
Secondary
Calls
Traffic
Initiated
Calls
%
EMER
Queue
Business DPd
PD Calls Stops
Incidents
12273 99.73%
7016
2659
1820
4741
6266
3168
219
11539 97.92%
6682
2490
1556
4766
5528
2660
188
12505 99.73%
7208
8265
1648
4737
8234
2838
227
12399 99.44%
7433
2892
1686
4606
8096
3004
247
January
February
March
April
May
June
July
August
September
October
November
December
Totals
48716 99.21%
28339
16306
6710
18850
28124
11670
881
40675
911 Calls = Landline, Wireless, & VoIP Calls on 911
911 Answer % = % of hours 911 calls were answered 90% of the time within 10 seconds
7 digit EMER = 425-577-5656 (alarm companies, transfers from agency phones, public safety agencies)
Secondary Queue = Calls have come in as 911 or 7 digit EMER, been screened, determined to be non-emergency, and
transferred to the secondary queue
Business = 425-577-5600 (officers, family members, etc)
Fire Calls DPd = Priority 0-5 calls with a unit assigned
PD Calls = All calls in CAD with unit assigned excluding TS & Officer Initiated
Traffic Stops - field initiated, included NORCOM involvement
Officer Initiated = Traffic Stops via MDC (not called out & no NORCOM action needed) and all other field initiated calls
** Test calls, cancelled calls, and calls with no unit dispatched are not reflected (not billable calls for service)
44
CAD Calls by Year Updated 5/1/2014
This chart includes all calls entered into the CAD system with a unit dispatched on them (NOT calls for service by budget definition)
3 Year
Average
of Police
Calls
43.47%
2.03%
43.32%
2.38%
8.80%
3 Year
Average
of All Calls
(P/F)
30.99%
1.45%
30.88%
1.70%
6.27%
2014
27808
933
23130
1033
4846
2014 %
of police
calls to
date
48.15%
1.62%
40.05%
1.79%
8.39%
100.00%
71.28%
57750
100.00%
3 Year
Total
Average
Calls (3 of Fire
years)
Calls
39496
23.57%
13503
8.06%
2287
1.36%
24074
14.36%
1378
0.82%
20362
12.15%
6377
3.80%
8147
4.86%
18810
11.22%
19961
11.91%
849
0.51%
894
0.53%
2486
1.48%
8972
5.35%
167596
100.00%
3 Year
Average
of All Calls
(P/F)
6.77%
2.31%
0.39%
4.12%
0.24%
3.49%
1.09%
1.40%
3.22%
3.42%
0.15%
0.15%
0.43%
1.54%
28.72%
2014 To
Date
4404
1658
227
2673
138
2152
764
883
2139
2381
142
146
262
881
18850
2014 %
of fire
calls to
date
23.36%
8.80%
1.20%
14.18%
0.73%
11.42%
4.05%
4.68%
11.35%
12.63%
0.75%
0.77%
1.39%
4.67%
100.00%
Total
Calls (3
years)
180843
8455
180211
9922
36610
2010
2011*
2012
2013
64425 73673 54113 53057
3073
2880
2829
2746
44863 62925 63787 53499
2434
2034
3670
4218
11705 13035 12745 10830
12650 15454 13714 12435
Police Totals **
0
7
4
0 416041
** Police Calls include only calls with a unit dispatched on them
Bellevue PD
Clyde Hill PD
Kirkland PD
Medina PD
Mercer Island PD
2010
2011
2012
2013
Bellevue Fire
13141 12652 13357 13487
Bothell Fire
4456
4243
4513
4747
Duvall Fire
801
739
776
772
Eastside Fire
7943
7661
8127
8286
Fall City Fire
480
416
505
457
Kirkland Fire
6323
6510
6998
6854
Mercer Island Fire
2242
2120
2153
2104
Northshore Fire
2866
2514
2802
2831
Redmond Fire
6598
6150
6342
6318
Shoreline Fire
6730
6355
6769
6837
Skykomish Fire
323
280
295
274
Snoqualmie Pass Fire
236
278
311
305
Snoqualmie Fire
801
778
802
906
Woodinville Fire
3285
3019
2963
2990
Fire Totals **
56225 53715 56713 57168
** Fire Calls include only calls with a unit dispatched on them
* 2011 includes calls entered into New World & TriTech - some overlap exists.
45
NORCOM Fire/EMS Call Received to Call Dispatch Statistics & Incident Counts
This report includes all priority 0, 1, 2, 3, and 4 fire/EMS incidents with a unit dispatched on them. Data is
gathered based on the time the call is picked up to the time a unit is dispatched on the incident.
% of Fire/EMS Calls under 60 Seconds Call Received to Call Dispatched (Goal = 90%)
92%
90%
88%
86%
84%
82%
80%
78%
GOAL
2012
2013
2014
Jan
Feb Mar Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
# of Priority 0-4 Calls Dispatched in February 2014 = 4152
2012
2013
2014
J
F
M
A
M
J
J
A
S
O
N
D
85%
88%
89%
86%
87%
88%
85%
88%
90%
83%
87%
89%
83%
87%
87%
86%
86%
87%
86%
88%
87%
88%
84%
87%
87%
88%
88%
89%
% of Fire/EMS Calls under 90 Seconds Call Received to Call Dispatched (Goal = 99%)
100%
98%
96%
GOAL
94%
2012
2013
92%
2014
90%
Jan
2012
2013
2014
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
J
F
M
A
M
J
J
A
S
O
N
D
94%
96%
97%
95%
95%
97%
95%
96%
97%
93%
96%
97%
94%
95%
96%
95%
95%
95%
95%
96%
96%
96%
94%
95%
97%
96%
96%
97%
46
NORCOM Police Call Received to Call Dispatch Statistics & Call Counts
This report includes all calls with a unit dispatched on them with the exception of officer initiated (mobile) and
radio initiated calls. Those incidents have been pulled from the reporting numbers because they do not
accurately reflect call received to call dispatch times. In most cases, the unit was immediately dispatched on
the incident (traffic incidents, on-views, etc).
Average Call to Dispatch Times (MM:SS) for Police P1 and P2 incidents (Goal = 60 Seconds)
All Police priority 1 and 2 calls are screened through NORCOMs Quality Assurance process. In addition, all calls
over the 60 second threshold are reviewed to determine the circumstances which contributed to the apparent
delay.
01:44
01:26
01:09
Goal
2011
00:52
2012
2013
00:35
2014
00:17
00:00
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
30 Incidents
2011
2012
2013
2014
J
1:22
:54
1:00
:57
F
1:26
1:05
:52
:53
M
1:28
:58
: 57
:50
A
1:33
1:05
1:05
:52
M
:59
1:05
1:06
J
1:08
1:08
:53
J
1:09
1:12
:42
A
1:10
1:05
:51
S
:59
:54
:58
O
1:27
:55
:60
N
1:11
:57
:59
D
:54
1:03
:52
47
Average Call to Dispatch Times (MM:SS) for Police P3 Incidents (Goal – 3 Mins)
Dispatch times on priority 3 police calls are frequently dependant on field units being available for dispatch.
Calls of this type include traffic accidents, alarms, etc. Priority 3 calls are held until sufficient information is
documented in the call to provide basic response information to field units. NORCOM continues to meet this
performance standard.
03:36
02:53
GOAL
02:10
2011
2012
01:26
2013
2014
00:43
00:00
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2112 Incidents
2011
2012
2013
2014
J
1:57
1:43
2:09
1:54
F
2:02
1:17
1:55
1:48
M
2:00
2:05
1:50
1:39
A
1:51
2:06
2:00
1:48
M
1:47
2:21
1:53
J
1:57
2:06
2:10
J
1:47
2:05
1:51
A
1:55
2:13
1:51
S
1:55
1:57
2:16
O
2:32
2:05
1:54
N
1:33
2:00
2:05
D
1:44
2:08
1:56
48
Average Call to Dispatch Times (MM:SS) for Police P4 and P5 Incidents (Goal 60 Mins)
NORCOM is easily meeting the expectation of non-emergency calls being dispatched in 60 minutes or less
from the time of the call.
57:36
50:24
43:12
GOAL
36:00
2011
28:48
2012
21:36
2013
2014
14:24
07:12
00:00
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
3840 Incidents
2011
2012
2013
2014
J
F
M
A
M
J
J
A
S
O
N
D
15:12
17:33
25:33
20:10
14:26
10:17
17:40
19:52
16:18
26:36
16:54
17:36
13:52
29:19
17:24
21:43
14:32
27:44
18:54
16:07
22:28
18:41
16:50
23:27
18:21
17:41
23:05
16:47
17:40
27:52
18:37
22:47
24:56
17:58
14:44
24:05
18:42
16:53
20:31
18:10
49
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Page 1 of 8
MEMORANDUM
To:
From:
Susan Beisheim, HR Manager
Date:
Current as of April 30, 2014
Re:
Staff Update
1. Current/Ongoing Events
 Recruitment
o Telecommunicator – re-opened on 1/29/2014
 98 applicants have applied for the position through
govjobstoday.com
 15 applicants are actively moving through selection process
o IT Director –
 05/01/2014 (approximately) First round of “qualified candidates”
will be presented to NORCOM from outside technical recruiter,
Populus
 NORCOM has also posted the position on our website and several
other job boards
o Team Supervisor – preparing for next promotional process to establish an
eligibility list
 05/01/2014 – 05/15/2014 Job Announcement posted
 05/19/2014 - Distribution of study materials
 07/07/2014 - Collection of study materials
 07/14/2014 - (week of) administration of written test
 Investigations
o No active investigations
 Coaching – Supervisors
o Continuing to provide coaching support to new supervisors as they transition
to their new role. Working with the Deputy Director and the coach to
develop strategies for measuring progress and identifying potential
challenges and developmental opportunities
o Also working with a coach to address two communication issues in lieu of
formal investigative process
 1 issued resolved – positive outcome
 1 issue pending meeting on 05/04/2014

50
Evaluation tracking/reviewing/step increases
o Reviewed March performance evaluations for accuracy, consistency; proof all
evaluations for language, grammar, spelling, delivery
Board
Report
Page 2 of 8
o
o

Continue to update spreadsheet to track evaluation process: evaluations
due, overdue, and completed
Track all March step increases due, prepare and process all Personnel Action
Forms to ensure increases happen in a timely manner
Personnel management
o Approximately 20 -25% of time is spent addressing personnel issues,
questions, protected leave issues and/or concerns via email, telephone, and
in person
2. Activity Since Last Report
 Recruitment
o Telecommunicator recruitment
 15 applications in Govjobstoday (GJT) online application tracking
o IT Director
 Re-open position using an outside technical recruiter – Open Until
Filled
 Telecommunicator Turnover
1.63% Turnover for the month of March 2014
3. Upcoming Activities
 US HealthWorks – adding after hours drug testing capability
o Waiting for final draft agreement from US HealthWorks; response received;
requires further work

Open recruitment for open position(s) in the Information Technology and Services Business
Unit – MTS System Administrator; waiting for finalized draft
4. Highlights
 Fully staffed (Telecommunicators) since July 22, 2013
 Ceridian LifeWorks Employee Assistance Program – Quarter 1 usage: 9.41% (see metrics)
5. HR Metrics:
 Staffing, Retention, and Turnover
o Telecommunicator
 Telecommunicator Recruitment re-opened the last week of January.
 16 applicants are successfully moving through the process
51
Board
Report
Page 3 of 8
Retention Report-2014
Department
Jan-14
Feb-14
Mar-14
Administration
(Authorized 11 FTE's)
11
11
11
0
Supervisors
5
6
6
0
Technology
8
8
8
1
62
60
61
0
Telecommunicator
(*Authorized 60FTE's)

Apr-14 May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Down
Summary of Authorized Telecommunicators
Telecommunicator Authorized FTE's vs. Actual FTE's
Year
Average Staffing Level
Authorized FTE's
% of Authorized FTE's
2009
55.66
66
84.34%
2010
58.16
69
84.29%
2011
59
72
81.94%
2012
58.39
72 (Jan-Mar)→ 70 (Apr-Dec)
81.09% → 83.41%
2013
58.5
60
97.50%
2014
61
60
101.60%
Overall Average
58.45
N/A
87.73%
52
Board
Report
Page 4 of 8
 Turnover Statistics
Telecommunicator Workgroup
Year
Calculating the Average Turnover Rate
2009
2010
2011
2012
2013
2014
A
total number of employees at the highest
staffing level for that year
62
70
65
60
61
62
B
Number of new hires that failed to complete
the probationary period
5
11
17
4
2
1
C
Number of experienced employees who left
for any reason
4
18
4
10
7
3
D
Turnover Rate
(Turnover= B + C / A)
14.52%
41.43%
32.31%
23.33%
14.75%
6.45%
E
Retention Rate
(Retention = 1-Turnover) x 100
85.48%
58.57%
67.69%
76.67%
85.25%
93.55%
Notes: Includes Employees who were promoted as well as department transfers.
Telecommunicator-Monthly Turnover Rate
March 2014
A
Total number of employees at the highest staffing level for that month
61
B
Number of new hires that failed to complete the probationary period
0
C
Number of experienced employees who left for any reason
1
(promotion to Team Sup.)
D
Turnover Rate (Turnover = B + C/A)
1.63%
E
Retention Rate (Retention = 1- Turnover) x 100
98.37%
Notes: Includes Employees who were promoted.
53
Board
Report
Page 5 of 8
Monthly Breakdowns-TELECOMMUNICATOR
Month
# of VQ/Termed
Highest Monthly Staffing Levels
Monthly Turnover Rate
1
62
1.61%
Feb-14
2
60
3.27%
Mar-14
1
61
1.63%
Notes: Includes Employees who were promoted.
Organizational-Turnover
Year
2009
2010
2011
2012
2013
2014
81
91
87
81
86
87
A
total number of employees at the highest
staffing level for that year
B
Number of new hires that failed to complete the
probationary period
5
11
17
4
2
1
C
Number of experienced employees who left for
any reason
4
18
5
19
5
2
D
Turnover Rate
(Turnover= B + C / A)
11.11%
31.86%
25.28%
28.39%
8.13%
3.44%
E
Retention Rate
(Retention = 1-Turnover) x 100
88.89%
68.14%
74.72%
71.61%
91.87%
96.56%
54
Board
Report
Page 6 of 8
 Hiring & Testing
o
During 2014 we hired or promoted for the following vacancies:
Position Vacancy
Number Hired
Telecommunicators (CRA15)
3
Telecommunicator (CRA16)
1
Administrative Assistant (Temp.)-Technology
Dept.
Team Supervisor (promoted from TC workgroup)
1
2
 Ceridian Life Works Employee Assistance Program (EAP)
Service by type:
Number of users
Assessment/consultation
EAP sessions
Research requests
General information
4
2
1
1
Total service usage
8
Principal case type
Integrated EAP/WL
Work life
General information
Case total
Unique participants
1
3
1
5
4
Top issues
Rank
#1
#2
#3
Issue
Health management
Legal – divorce/separation
Legal – insurance
#4
#5
Legal - power of attorney
Parenting and child care –
55
Board
Report
Page 7 of 8
 Exit Interview Data – All Personnel
Reason for
Leaving
2009
2010
2011
2012
2013
*Pursue School
1
1
1
1
*Pursue Another
Field
*Pursue Another
Communications
Center
*Working
Conditions
*Stay at Home
0
4
1
2
2
2
1
1
1
1
1
1
0
2
0
1
1
2
*Moving
0
6
0
3
*Retired
0
0
0
2
*Family/Personal
0
1
1
1
Voluntary Quits
4
18
5
19
Terminations
5
11
17
4
Discontinuation
of Training
Promotions
0
0
0
0
2
1
0
0
0
3
3
2
Number
Unfounded
Exonerated
Sustained
Violation of Rules & Regulations
5
5
Unsatisfactory Job Performance
1
1
Total
6
6
Details:
Rules and Regulations:

5 Counseling Memos

1 Written Warning
Job Performance

1 Counseling Memo
56
1
1
1
4
2
0
 Personnel Allegations
Allegation
2014
Disposition Pending
Board
Report
Page 8 of 8
6. Staffing Plan


The purpose of the staffing plan is to ensure NORCOM has sufficient staff with the right skills
and experience to keep workflow moving forward.
Role Requirements:
The following is a detailed breakdown of the roles required to optimize workflow.
2014
Position
Business
Unit
Information Technology
Director
MTS
Team Supervisor
Telecommunicator 1
Telecommunicator 2
Telecommunicator 3
Telecommunicator 4
Telecommunicator 5
Telecommunicator 6
Telecommunicator 7
Total projection for 2014
Estimated Start
Date
Authorized
FTE's
(60 +2)
# to Fill
Technology
July 2014
1
1
Technology
Operations
Operations
Operations
Operations
Operations
Operations
Operations
Operations
Operations
June 2014
February 2014
January 2014
January 2014
January 2014
March 2014
June 2014
September 2014
December 2014
9
6
60+2
60+2
60+2
60+2
60+2
60+2
60+2
1
0
1
1
1
1
1
1
1
7
Explanation:

Information Technology Director: offsets the Interim Technology Manager position
•
•
MTS: one additional vacant MTS opening
Telecommunicator position 1-7: offsets Telecommunicators who may leave in 2014, and calls for two additional staff authorized
over hire
DISCUSSION ITEMS:
N/A
Should you have questions or suggestions, please contact me at phone 425-577-5674, or email
[email protected].
57
Finance Board Report
Page 1 of 1
MEMORANDUM
To:
From:
Gwen Pilo, Finance Manager
Date:
Current as of May 2, 2014
Re:
Staff Update

Current/Ongoing Events
 2015 Budget Development – The base budget has been developed and New Program
Requests are being developed. These requests will be reviewed the week of May 12th and
recommendations prepared for the Finance committee and Joint Operating Board to review
and prepare a recommendation for the Preliminary Budget. The Governing Board will get
the first look at the Proposed Budget at the July 11th meeting.
 DRS Audit of Executive Director Contracts – The Department of Retirement Systems is
currently reviewing all contracts where service has been provided by DRS retirees between
June 2010 and the present. This has prompted them to request copies of the previous two
Executive Director Contracts and 1099’s. The notice of this review was issued in DRS email
13-011 and was send to all LEOFF employers. Since NORCOM is not an LEOFF employer we
did not receive the notice when it was issued in May of 2013.

 AWC Benefit Trust –Our application to join the trust was submitted and preparations for
open enrollment are being made. NORCOM staff is excited for the many opportunities that
will be available to us by joining the Trust.
 2013 Financial Statements – The 2013 Financial Statements, Notes and Management
Discussion and Analysis are due to the State Auditor’s office May 30th.
 Insurance Risk Analysis – We conducted an insurance risk analysis with a third party and are
awaiting his report to see if any changes to our policies are recommended.

Upcoming Activities
 Employee Recognition Committee – We are beginning the process of reviewing and
updating SOP 01-021 that relates to employee recognition, along with preparing special
deliveries to our agencies for Fire and Police Appreciation Week/Day.
Highlights

58
NORCOM Investment Report
Interst Bearing Bank Accounts
NORCOM
Bank Accounts - by Depository, Summary
March 31, 2014
Description
Local Gov't Investment Pool
E-9-1-1 Escrow Account
US Bank Municipal Savings
Current Interest
Rate
0.11380%
0.45261%
0.00437%
for Month Ending
3/31/2014
3/31/2014
3/31/2014
Interest YTD
$163.34
$1,914.75
$0.57
Balance
$
601,719.84
$1,113,105.60
$
8,085.07
$1,722,910.51
Page 1
59
NORCOM Investment Report
NORCOM
Investment Portfolio - by Issuer, Summary
March 31, 2014
Description
FHLMC
FNMA, GMA
Date Acquired
Maturity
12/18/2012
12/5/2016
8/15/2012
2/6/2017
Call Dates
12/5/2013
Interest
Original Face
Principle Cost
Market Value
0.625%
$250,000.00
$
250,535.75
$
248,906.00
0.90%
$287,000.00
$
275,695.64
$
277,269.84
FFCB
11/19/2013
2/13/2017
2/13/2014
0.79%
$300,000.00
$
299,903.40
$
298,288.80
FNMA
2/5/2014
11/15/2017
2/15/2014
1.00%
$300,000.00
$1,137,000.00
$
298,779.60
$1,124,914.39
$
296,500.50
$1,120,965.14
Current Year Unrealized gain (loss)
($3,949.25)
Page 2
60
Board
Report
Page 1 of 3
MEMORANDUM
To:
From:
Karen Furuya, Interim Technology Manager
Date:
Current as of April 29th, 2014
Re:
Staff Update - Technology

TriTech Mobile
NORCOM IT and TriTech met onsite at NORCOM on April 23rd for a system orientation on the TriTech
Mobile product. The detailed IT tasks for the project implementation will be defined within the next
2 weeks. See ICRM report for details.
(#96 TriTech Fire Mobile. This project will implement a new Fire Mobile solution with the TriTech
Mobile product called Inform.)

ArcGIS for Server
NORCOM has installed ArcGIS for Server which provides the capability for NORCOM to share
geographic information system (GIS) resources with participating agencies as web services. GIS
resources include maps, data, address locators and geodatabases. An example is GIS now has the
ability to incorporate King County aerial data into NORCOM maps.

NORCOM VLAN (Virtual Local Area Network) Isolation
NORCOM IT has completed the server housing preparation work and has started to move
appropriate servers to their respective VLANS.
(Project# 84 – Isolation of the CAD Virtual Local Area Network (VLAN) from networks not needing
access to Criminal Justice Information Services (CJIS) information and the separation of production
and test environments.)

Test Environment: Redmond Equipment Relocation
Dell and NORCOM IT will be relocating the equipment from the Redmond location to Bellevue on
May 1st. The move is expected to take one day.
(This project will re-purpose four pieces of hardware at the Redmond satellite site to be used at the
Bellevue site. The hardware will be used to build a test environment that is isolated from production - Project #84 VLAN Isolation. The Redmond equipment is not currently being used due to the CAD
architectural change in 2011.)
61
Board
Report
Page 2 of 3

The TriTech Test Environment
A change order to the Statement of Work has been submitted from TriTech. The change order does
not increase the cost originally quoted. See ICRM project report for details.

Advance Authentication
NORCOM has ordered the card readers and the authentication server has been configured.
NORCOM IT was able to borrow a USB card reader from the City of Bellevue to do preliminary
testing. Further testing will occur when the new equipment arrives.
(The FBI’s updated CJIS Policy 5.2 requires that Advanced Authentication be used for all computers
and MDCs accessing CJI data from an unsecure location. This project is being re-activated after being
put on hold due to project prioritization work.)

Kirkland Police MDC Replacements
NORCOM and Kirkland IT have completed the baseline image. The pilot MDC deployment is targeted
for May 1st. The installation will go into three police vehicles and will be monitored for one to two
weeks before deployment to the rest of the fleet.
(Project #55 on the Other Non-Capital Project – Kirkland PD MDC Replacements.)

TriTech Dispatch Computer Replacement
All TriTech CAD workstations have been successfully updated with the latest Windows XP updates
prior to April 8th, 2014. Due to incompatibilities with the current version of TriTech and eCBD, we
will not be upgrading the Dispatch workstations to Windows 7 until after the TriTech CAD upgrade in
Q1 2015. As a precautionary measure, XP workstations no longer have access to the internet.
(Project #87 – TriTech CAD workstation replacement. The hardware is at end-of-life and the Windows
XP Operating System will no longer be supported after April 8th, 2014.)

CopLogic
Kirkland Police has put this project on hold due to competing resource needs.
(CopLogic is an online citizen police reporting program that enables citizens to file police reports
online for selected types of crime. After that report is reviewed, it can then integrate into an agency’s
Records Management System.)
Upcoming Activities

62
NetMotion Upgrade
Project #59 – This project covers the replacement of the two NetMotion servers to enable load
balancing for improved performance and to create a failover cluster to minimize down-time.
Board
Report
Page 3 of 3

Upgrade VMware environment
In order to stay current with software patches and security, the VMWare environment will need to
be upgraded to a newer version.

New Telematic Agent (TLMA) Class of Service
King County has requested that NORCOM add a new class of service called TLMA to our phone, map
and CAD systems. The new class will allow tracking of incoming phone calls from Telematics Call
Centers such as On-Star and Agero.
Highlights

TeleStaff Upgrade - Project completed
This project replaced the current server that is at end-of-life, upgraded the software, reviewed and
reconfigured rules to improve system performance and provided system administrator training for
Dispatch Supervisors and IT Staff. The reconfiguration has drastically improved the software
performance and its response times for our end users.
(Project #79 of the ITS Prioritized Projects – Telestaff is the scheduling software used by Operations)

WSUS Installation
NORCOM IT has implemented the use of Windows Server Update Services (WSUS).
(Project #78 – Windows Server Update Services (WSUS) is a tool that allows administrators to
schedule and deploy Microsoft product updates to computers and servers.)

63
CADWebView now utilizing NORCOM GIS data
The CADWebView maps are now tied to NORCOM’s GIS data. Users of CADWebView will be viewing
the most accurate and up-to-date address and street data that incorporates the updates from
agency’s GIS and permitting departments, King County E911 and Snohomish County.
MEMORANDUM
To:
Governing Board
From:
Jerry Holcombe, Integrated Communications & Records Management (ICRM) Program Manager
Date:
May 2, 2014
Subject:
ICRM Program Update – Governing Board Meeting May 9, 2014
Activity Status
For more detailed information, please refer to the Status Report (Attached).

Fire Projects
o Fire Mobile-CAD Implementation Project
 The TriTech Fire Mobile Implementation project is well underway and all major milestones
are on schedule at this time. An initial “blended” TriTech/NORCOM schedule has been
developed to ensure NORCOM-specific tasks and terminology are mapped to the TriTech
project manager’s schedule. Every effort is being made to accelerate timelines without
impacting quality, scope, or budget.
 The team will begin to work with Identify agency representatives for configuration of the
mobile product, prepare the infrastructure for installation of software, and planning for
Interact/Inform compatibility testing.
o TriTech CAD Test Environment Project
 Estimates from TriTech are being finalized and approved; the NORCOM team is working to
ensure they reflect the correct scope of this project – a TriTech CAD Test environment
sufficient to effectively test TriTech Mobile-CAD (please see Issue 030). The project plan
(including estimates and schedules) is awaiting approval; and project execution will begin
immediately.
o RMS Strategy Project
 This topic was discussed at a Fire Stakeholder Meeting on March 6 and high-level
requirements were documented. A meeting is scheduled on April 17 with King County
EMS to discuss their future plans for a potential regional EMS RMS.
 The Fire Stakeholder Group followed-up the conversation on April 21 to discuss the options
for moving forward in more detail. It was determined that more clarity regarding the
options and complex considerations was required. A rough draft analysis of the options
was presented at Joint Operations on April 24. Further analysis is being conducted and will
be vetted and discussed across the NORCOM Fire and Technology groups in the near
future.
North East King County Regional Public Safety Communications Agency
PO Box 50911  Bellevue, WA 98015-0911  phone 425-577-5700  FAX 425-577-5701  www.norcom.org
64
Governing Board
NORCOM Program Manager Update
Page 2 of 2

Police Projects
o NWS Stabilization
 The NORCOM and NWS teams are working with NWS to resolve Production issues as they
are reported and in priority order. Below table updated on April 16, 2014.
o
o
o
10.x Upgrade Project
 This project is currently on hold until NWS advises NORCOM on when 10.2 will be made
available to NORCOM. The current plan is for SME and extensive agency testing of 10.2
GA. NWS will remediate any “Go Live” issues in 10.2 SP1, which will again be tested by
SMEs and agencies before assessing whether to move this build into Production.
 Target timelines have been set to TBD due to NWS delay in making 10.2 GA available to
NORCOM.
Bellevue Field Reporting
 First Squad added March 28th.
 Second Squad added April 28th.
 Next scheduled for May 16th.
LINX Interface Project
 Solution Options are being identified and will be analyzed; and a decision will be made on
how to proceed. At that time a plan (including cost estimates and schedule) will be
developed.
 NORCOM is continuing to work via KCSO to reduce the price of Northrop Grumman’s
Statement of Work for Phase 2 of KCSO’s LInX interface project (Phase 1 was King County
Spillman based CAD agencies, phase 2 is everyone else) by singling out New World
agencies specifically and identifying activities that can be done internally at NORCOM.
 The timeline constraint for completing this project is July 2015 due to Windows 2003
support expiration (the RAIN Server resides on a server running Windows 2003).
 King County indicates that there is no funding to assist agencies such as NORCOM to build
the interface, but will assist in verifying that the interface will connect to Northrup
Grumman.
Should you have questions or suggestions, please contact me at phone 503.505.1469, or email
[email protected].
65
NORCOM
ICRM Program
ICRM Program
Status Report 05/02/14
(ICRM) Integrated Communication & Records Management
1.
New/updated information is highlighted
Summary
Ongoing Activities
FIRE
Start Date
Q1 2014
POLICE
Q1 2014
Establish TriTech CAD Test
Environment
Fire RMS Strategy
Fire Mobile Implementation
Q1 2014
NWS 10.x Pre-GA to 10.x GA
Migration
Q2 2014
A28
A46
Q2 2014
NWS CAD Stabilization
A32
A11
A9
Q1 2014
Q2 2014
LINX Interface
A24
Q2 2014

Fire Projects
On Hold
On Hold
On Hold
Q3 2014 Planning in Progress
On Hold On Hold
On Hold On Hold
021
Work with NWS to re-start
the project. Anticipate new
timelines.
021
Work with NWS to re-start
the project. Anticipate new
timelines.
This project will have
minimal resource
requirements for
NORCOM
Solution discussions
with King County
Fire Mobile-CAD Implementation Project

The TriTech Fire Mobile Implementation project is well underway and all major milestones are on
schedule at this time. An initial “blended” TriTech/NORCOM schedule has been developed to
ensure NORCOM-specific tasks and terminology are mapped to the TriTech project manager’s
schedule. Every effort is being made to accelerate timelines without impacting quality, scope, or
budget.

The team will begin to work with Identify agency representatives for configuration of the mobile
product, prepare the infrastructure for installation of software, and planning for Interact/Inform
compatibility testing.
TriTech CAD Test Environment Project

Estimates from TriTech are being finalized and approved; the NORCOM team is working to ensure
they reflect the correct scope of this project – a TriTech CAD Test environment sufficient to
effectively test TriTech Mobile-CAD (please see Issue 030). The project plan (including estimates
and schedules) is awaiting approval; and project execution will begin immediately.
RMS Strategy Project

66
On Hold
Q1 2015
Q2 2015
o
Working internally
and with TriTech to
acceralate timelines
Q2 2014
A19
Comments
TriTech CAD Test
environment wscope
to include minimum
interfaces sufficient
for testing TriTech
Mobile. More robust
TriTech Cad Test
environment will be
considered during
TriTech CAD Upgrade
Project.
Clarity required for the
solution options. Schedule
follow-on discussions with
Tech Committee, Fire PMs,
etc. after meeting with
King County re: Regional
RMS; Adjust End date to
Q2 2014
Q3 2014
Bellevue Police Field Reporting
o
Get to Green Strategy
Q2 2014
Q1 2014
Q2 2014
o
5/7/2014
Activity
Adjusted
Status
#
End Date End Date (Schedule)
Title
Relevant
Issue / Risk
ID
Status
Status
Status
impacting
(Budget) (Scope) (Quality)
status
This topic was discussed at a Fire Stakeholder Meeting on March 6 and high-level requirements
were documented. A meeting is scheduled on April 17 with King County EMS to discuss their
Page 1 of 6
NORCOM
ICRM Program
future plans for a potential regional EMS RMS.


The Fire Stakeholder Group followed-up the conversation on April 21 to discuss the options for
moving forward in more detail. It was determined that more clarity regarding the options and
complex considerations was required. A rough draft analysis of the options was presented at Joint
Operations on April 24. Further analysis is being conducted and will be vetted and discussed across
the NORCOM Fire and Technology groups in the near future.
Police Projects
o
NWS Stabilization

o
o
o
The NORCOM and NWS teams are working with NWS to resolve Production issues as they are
reported and in priority order. Below table updated on April 16, 2014.
10.x Upgrade Project

This project is currently on hold until NWS advises NORCOM on when 10.2 will be made available
to NORCOM. The current plan is for SME and extensive agency testing of 10.2 GA. NWS will
remediate any “Go Live” issues in 10.2 SP1, which will again be tested by SMEs and agencies before
assessing whether to move this build into Production.

Target timelines have been set to TBD due to NWS delay in making 10.2 GA available to NORCOM.
th

First Squad added March 28 .

Second Squad added April 28 .

Next scheduled for May 16 .
th
th
LINX Interface Project

Solution Options are being identified and will be analyzed; and a decision will be made on how to
proceed. At that time a plan (including cost estimates and schedule) will be developed.

NORCOM is continuing to work via KCSO to reduce the price of Northrop Grumman’s Statement of
Work for Phase 2 of KCSO’s LInX interface project (Phase 1 was King County Spillman based CAD
agencies, phase 2 is everyone else) by singling out New World agencies specifically and identifying
activities that can be done internally at NORCOM.
The timeline constraint for completing this project is July 2015 due to Windows 2003 support
expiration (the RAIN Server resides on a server running Windows 2003).


King County indicates that there is no funding to assist agencies such as NORCOM to build the
interface, but will assist in verifying that the interface will connect to Northrup Grumman.
Program Planning Activities

Strategic Long-term plan for overall implementation
o
67
5/7/2014
The Fire projects that are currently included in the 2-year plan are as follows:

Fire Mobile-CAD Solution Selection


TriTech CAD Test Environment


TriTech CAD Upgrade
Fire Mobile-CAD Implementation
Fire RMS Strategy
Page 2 of 6
NORCOM
ICRM Program
o
The Police projects that are currently included in the 2-year plan are as follows:

Police CAD Stabilization



10.x GA Upgrade

LINX Interface
Fill in RMS Gaps
Program Definition
 Project Team:
 Fire SME – Ken Knott, Mercer Island Fire, MOU signed.
Police SMEs
 Marcia Harnden, Bellevue Police. MOU signed.
 Jeff Magnan, Mercer Island Police. MOU signed.
o Operations SME – Andrew Johnson, NORCOM.
o Mike Prill – NORCOM Technical Lead / Project Manager
o Karen Furuya – NORCOM Technical Oversight / Solution Architect
o NORCOM Technology Team members will play various roles on the team
Templates for Project Charter, Project Plan, and Status Reports are being revised.
o

2.
Go-Live Dates
Police

10.2 SP1: target Move to Production – TBD
Fire
o
o
3.
Mobile-CAD Implementation: target is Q4 2014
TriTech CAD Upgrade: target is TBD
Schedule (Remaining Milestones, Inter-project Dependencies, Project Slack, Critical Path)
This section will become more formal, detailed, and consistent as the planning process for individual projects continues and
templates are developed.


Police
o
10.2 Upgrade – Timeline is now TBD (pending NWS)
Fire
o
Fire Mobile-CAD
68
5/7/2014
Page 3 of 6
NORCOM
4.
ICRM Program
Bugs and Software Defects
Fault Summary – April 3, 2014
Pivot Apr 3rd 2014
Row Labels
Project Completion
11
10.1 (Will be in 10.2 SP1)
10.2 (Will be in 10.2 SP1)
10.2 SP1
Ideas
Not scheduled
Grand Total
Pri
2
34
1
6
1
10
3
13
34
3
96
1
7
6
4
1
77
96
4 Grand Total
109
239
2
3
16
4
11
14
8
12
94
184
109
239
Pri
2
30
1
4
1
9
3
12
30
3
96
1
7
6
4
1
77
96
4 Grand Total
109
235
2
3
14
4
11
13
8
12
94
183
109
235
Fault Summary – April 16, 2014
Pivot Apr 16th 2014
Row Labels
Project Completion
11
10.1 (Will be in 10.2 SP1)
10.2 (Will be in 10.2 SP1)
10.2 SP1
Ideas
Not scheduled
Grand Total
5.
Decision Summaries
No.
001
Title
Interim ESO ->TriTech Interface
002
Interim AVL Solution
003
Solution for Dispatcher Reference Notes
6.
Status
Approved by Steering Committee on
September 19, 2012
Approved by NORCOM Technology
and Police Agencies on January 31,
2013
Signature Process Started
Approved
Yes
Yes
Yes
Project Change Management - Change Requests
No Change Requests to Date
7.
Open Issues and Risks
Below table updated May 2, 2014. Please see ICRM Risk Register – Issues Log.pdf for details if required.
o
o
o
o
69
5/7/2014
001 “Time Stamp Change” Issue has been Closed.
002 “Existing Planning Materials” Risk has been Closed.
003 “Detailed task management interfering with development of the overall plan” Issue has been Closed.
004 “ESRI license renewal” Issue has been Closed.
Page 4 of 6
NORCOM
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
ICRM Program
005 “Software Suggestions – Fire” Issue has been Closed.
006 “Available Resources” Risk has been Closed.
007 “Organization Commitment” Risk has been Closed.
008 “Decision-making process not defined for Program” Risk has been Closed.
009 “Communication Plan not defined for Program” Risk has been Closed.
010 “NWS End of May Release” Issue has been Closed.
011 “Clear and agreed-upon Program Scope” Risk has been Closed.
012 “Test Case Development Milestone” Issue has been Closed.
013 “Grant Re-payment” Risk has been Closed.
014 “City of Bellevue Police Records Data Conversion” has been Parked.
015 “Fire Records Data Conversion” has been Closed.
016 “Interim ESO->TriTech Interface” Issue has been Closed.
017 “Windows Configuration File Versions” Risk has been Closed.
018 “NWS Project Manager Change” Risk has been Closed.
019 “Work-arounds for Go Live issues” Issue has been Closed.
020 “Ad Hoc Reporting Solution” Issue has been Closed.
021 “Impact of Dispute Resolution Process” Issue has been Parked (Re-Opened).
022 “AVL Modem issue resolution may cause re-work” Risk has been Closed.
023 “Interim Solution of Mobile Crash Issue will cause re-work” Risk has been Closed.
024 “Post-Deploy CAD Hanging Issue” Risk has been Closed.
025 “Fire Reporting: Potential Delays” Risk has been Closed.
026 “EMS Patient Data Conversion” Issue has been Closed.
027 “Future State Solution Change of Direction for the Fire Project” Issue has been Closed.
028 “Introducing more high priority issues into NWS Production environment” Risk has been Parked.
029 “NWS 10.xUpgrade Schedule Delay” Risk has been Parked.
70
5/7/2014
Page 5 of 6
NORCOM
ICRM Program
Fri, May 2, 2014
ID
021
Open Risks: 1
Risk Status
/
Issu
e
I
Open
Parked Issues: 1
Parked Risks: 2
Title
Impact of Dispute
Resolution Process
Closed Issues: 13
Closed Risks: 14
Activity Log (Notes)
(Date: Activity/Note text)
11/09/2012 - Logged as an issue by Jerry Holcombe. The Dispute Resolution process with NWS is now having a
significant impact on project resource availability. The project team has been directed to make the reconciliation of
Exhibit Q as a top priority. The estimated schedule impact is 3 weeks. Ways to mitigate this impact and bring the
schedule back into range are underway.
1/4/2013 - The team's continued involvement in Exhibit Q analysis in support of Dispute Resolution has potential to
impact qulaity of SP2 Testing and Go Live Prep activities. Jerry is working with Tom Orr and Steering Committee to
minimize impact.
1/18/2013 - Now that the NORCOM first pass of the Exhibit Q analysis is complete, the team is able to fully
concentrate on Testing and other project activities. When NWS responds with their pass of Exhibit Q, the team's
involvement will be re-assessed. Additionally, a second Fire SME has been added to the team which will mitigate to
impact of Dispute Resolution to the team.
2/6/13 - Exhibit Q Reconciliaton Reviews with NWS have begun and may re-introduce an
element of risk to Police Go Live, TriTech Stabilization , and Fire Go Live.
2/22/13 - The Exhibit Q Reconciliation process is being worked within the availability of the
project team and the impact at this time is negligable.
3/14/2013 - The Exhibit Q LERMS Review has been post-poned due to resource conflicts on
NORCOM side. Thes resources are required to support the SP2 Post-Deploy issues.
1/6/2014 - While NWS has not confirmed nor clearly indicated to NORCOM that mediation
needs to take place prior to NORCOM gaining access to the 10.2 GA build, NWS has
suggested this in a phone conversation. At this time, NORCOM is logging the 10.2 Upgrade
schedule delays as an impact of the Dispute Resolution process.
2/7/2014 - A NORCOM team will travel to Troy, Michigan to meet with NWS in a formal
mediation forum on March 3, 2014.
3/6/2014 - The status of the mediation with NWS will be discussed at the Governing Board
meeting on March 14, 2014.
meeting on April 11, 2014.
meeting on May 2, 2014.
030
I
Open
TriTech Costs for
Interface Licenses
4/4/2014 - TriTech misquoted NORCOM on what interfaces they were going to install. They
had a very small quote with interfaces we don’t even use. They have gone back to provide us
a proper quote and they are saying it will be significantly higher than the one we have now.
5/2/2014 - Updated estimates received from TriTech. Team is conducting analysis to ensure
what TriTech is proposing will provide a testing environment sufficient for effectively testing
Fire Mobile-CAD. A more robust TriTech CAD Test environment will be considered during
the TriTech CAD Upgrade Project.
Y
031
R
Open
Technology unknowns
could impact timelines for
Fire Mobile
Immepementation
5/2/2014 - Because there are technology unknowns regarding TriTech CAD and TriTech
Mobile, there is risk of schedule delay and operational impacts during deployment. In
particular, it is unknown whether InterAct Mobile and TriTech Inform Mobile can coexist on
the same MDC without impact to one another. The potential impact could extend the
deployment preparation and deployment activities as InterAct software would have to be
uninstalled before Inform mobile could be installed. The current plan is to install Inform
Mobile in advance so that deployment is more seamless. Potential operational impacts could
be fire units being without mobile software if the InterAct software is uninstalled and the unit is
deployed on a call before Inform Mobile is installed. Mitigatin strategy is to test the
coexistance of both software on an MDC as early as possible in the project and adjust
deployment strategy and planning accordingly if necessary.
Y
71
5/7/2014
Page 6 of 6
RMS - Fire
Open Issues: 2
CAD - Fire
Reported:

Meeting of the NORCOM Governing Board

Transcription

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