Moving Forward Tom Simmer, M.D. March 2013
Transcription
Moving Forward Tom Simmer, M.D. March 2013
Moving Forward Tom Simmer, M.D. March 2013 Strategy to address the root causes of low health system performance Poorly aligned incentives. Fee-for-service drives increased delivery of services and members lack benefit incentives to promote better health. Lack of population focus. Provider delivers services that are demanded and paid for, instead of focusing on the health of the overall population. Fragmented healthcare delivery. Physicians and hospitals lack information infrastructure and integration of care processes across the care continuum. Weak primary care foundation. Missed opportunities for care coordination and lower cost approaches. Lack of focus on process excellence. Creates variation and re-work, not clinical process improvement. 2 A high performing healthcare system in Michigan… – Measures and rewards system performance at the population level – Acts as a patient-centered system by sharing information among all participants in the care process and by managing processes across settings of care Foundational Principles • PCMH: Care relationships extend over time and across settings of care • Care model: “A productive interaction between an informed, activated patient and a pro-active, prepared healthcare team.” • Physician Organizations are key facilitators of practice transformation. Foundational Capabilities (That We Need Right Now) • PCP practices maintain an accurate registry of all patients with an active care relationship to the practice team. • PO’s and OSC’s integrate PCP registries to maintain an accurate data set of patients with active care relationships with affiliated practices. • Health Information Exchanges create access to clinical and administrative data sets that source registries and support clinical processes. 2013: Implement Foundational Capabilities • All PCMH practices should have an ongoing process for assuring an accurate registry of persons with an active care relationship with the practice. • All PO’s and OSC’s should integrate PCP registries to support health information exchange processes. Principles for Health Information Exchange • Hospitals should be able to communicate the ADT information once, regardless of the number of recipients of the information • Hospitals should be able to send the information through the qualified organization of its choice that connects to the clinical process for managing transitions Principles for Health Information Exchange • Practitioners should receive the information in the manner that they choose to support their clinical processes. This includes the ability to query data sources. • The ADT information should meet standard expectations related to common data definitions, fields etc. Moving Forward • My role at BCBSM has changed. • Leadership for clinical programs belongs to David Share, M.D., Tom Leyden, and their stalwart teams. • Darline El Reda and her gallant team provides epidemiologic, analytic and reporting support. • I am available to support Physician Organizations in practice transformation and population management. These are exciting challenges, and I look forward to working with you. Let me know how I can help you get it done. PGIP Quarterly Meeting March 8, 2013 David Share, MD, MPH Senior Vice President, Value Partnerships 10 Competitive Marketplace • As a result of the Accountable Care Act and the Health Insurance Exchange-based Marketplace, the rules of engagement have changed • There is a sense of urgency and a need to address quality and accurately quantify population-level risk • Many more individuals will have insurance • Individuals will be making choices more often, relying on group purchasing less so – price will guide those decisions, and collectively we will be competing on price 11 Government Insurance Programs: harbinger of the future • Revenue is dependent upon risk adjustment and quality performance • These expectations will extend to Commercial insurance offered on the Exchange • With risk adjustment and quality performance driving revenue, success depends on: – Complete diagnosis coding – Accurate diagnosis coding – HEDIS performance; complete data on: • Processes of care • Documentation of physiologic control (e.g., BP, lipids) 12 Modernization of Incentives • Physician Incentives need to explicitly reward: – Supplemental Data Exchange – Medical “homeness” and clinical integration in OSCs (frame of reference for contracting and risk sharing) – Quality performance – Cost performance • Under consideration: – Tiering of uplift %’s based on multiple performance dimensions – Uplift opportunities for non-Designated PGIP PCP practices • These same principles may apply to Specialists Fee Uplifts • Physician Organizations need to more actively engage Practice Units – Supplemental Data Exchange – HEDIS performance 13 Specialist Inclusion – Integration in Physician Organizations and Organized Systems of Care • It was a steep learning curve but we have “lessons learned” from the initial Specialists Fee Uplift process • We realize it is challenging for POs to engage each new specialty type – Educating about shared responsibility for optimizing systems and population level performance: paradigm shift – Identification of opportunities for improvement (patient perspective: e.g., all cardiac care, not just that provided by the specialists directly) • Broaden partnerships: (membership or affiliation status), integrate in systems and share performance responsibility – Crucial that we broaden non-MD/DO specialists • Chiropractors • Psychologists 14 Specialist Nomination Process • Close PO collaboration is necessary • “Fair and Equal” – Employed and non-employed – PO member and principal partner • No recruiting of specialists from other POs 15 PCMH Designation Honor Roll • Increased stability for PCMH Designation status 16 Michigan Primary Care Transformation • Within four months we are “half way there” • As a future delivery model we must “own it” • Urgency to full engagement – Need to fully engage so that the evaluation demonstrates positive impact – Actively deploy care managers • Treating the right patients • Properly billing “G” codes 17 PO-led Initiatives: vital to judicious use and adequate revenue to sustain a high performing system of care • Health Care Resource Stewardship Council (HRSC) • PO Common Interest Group on Diagnosis Billing • Plan to establish PO interest group for EMR/DMR data exchange process in 2Q 2013. – Gives POs a forum to discuss issues, best practices, and lessons learned from initial data exchange roll out Questions contact: Michelle Ilitch at [email protected] 18 Value-Based Contracting • We are in the “birthing pains” phase of the Organized Systems of Care (OSC) model (“nascent” is accurate, but a euphemism) • Community of caregivers coming together with aligned incentives – Shared information systems and care management/coordination processes – Population performance accountability – Hospital care efficiency • Active partnership between Hospitals and Physician Organizations is “key” – POs play a crucial role in partnership with hospitals/developing plans/joint leadership 19 Technology • Increased electronic mobilization of protected health information (PHI) across providers is essential for timely and optimal care (quality and efficiency) – Admissions, Discharges, Transfers (ADTs): hospital-PO-physicians – Primary Care Provider - Specialist – Physician - Hospital: bi-directional sharing of clinical information, leading to common information system when fully evolved • Demands a higher level of responsibility in knowing the care relationship between providers and patients – PO/OSC is the “source of truth” • 15.0 OSC Integrated Patient Registry Initiative (OSC Information Technology for Comprehensive Population Management) – Patient Registry should include a functional source of truth/master patient index that will perform demographic and clinical reconciliation 20 David C. Miller, MD University of Michigan Center for Healthcare Outcomes & Policy 21 Disclosure • Grant funding: Agency for Healthcare Research & Quality, Urology Care Foundation • BCBSM: Director, Michigan Urological Surgery Improvement Collaborative (MUSIC) 22 Overview of presentation • Variation in expenditures around episodes of hospitalization • Michigan Value Collaborative • Goals and work plan • New opportunities for the CQI programs 23 Big picture • Unsustainable growth in healthcare expenditures • Care before, during, and after hospitalizations is a large component • Wide variation in episode costs across hospitals • This is everybody’s problem post ACA 24 HSR, December 2010 Health Affairs, November 2011 1. Episode payments vary a lot, even after risk- and priceadjustment 26 27 2. Reasons for variation depend on clinical context 28 29 Variation idiosyncratic across specialties 30 3. Quality is an important driver of episode payments 31 How complications increase utilization and payments Index hospitalization Readmissions • DRG “bumping” • Outlier payments • Usually unbundled Physician services • Unbundled specialist consultations, imaging, etc. Post-discharge ancillary care • Greater need for home health care, rehab services, skilled nursing facilities 32 $400-$1,200 drop in payments for each “bump” in hospital quality 33 Birkmeyer et al. Ann Surg, 2012 Specific Goals • Patients & Physicians: better care transitions, avoiding under-use and over-use • Hospital leaders: connecting quality and cost, helping them prepare for ACOs, bundled payments, etc. • BCBSM: Supporting improvement work of CQI programs Supporting its new efforts in OSCs 34 MVC Leadership John D. Birkmeyer, M.D. • Director • Professor of Surgery • Medical Director, MBSC • Director, Center for Health Outcomes & Policy David C. Miller, MD MPH • Associate Director • Assistant Professor in Urology • Co-Director, MUSIC • Health services researcher with expertise in ACOs vs. specialty care Lena Chen, MD MPH • Associate Director • Assistant Professor of Internal Medicine, University of Michigan • Expertise in cost-quality relationships in hospital-based medical care 35 MVC Work Plan—summary • Performance feedback Timely feedback of utilization / episode payment data that is scientifically rigorous and clinically relevant • Improvement strategy “Macro-system”—engaging hospital leaders charged with system-wide care delivery and improvement “Micro-system”—CQI programs and clinician leaders responsible for care in each specialty 36 Episode payment analysis • Regular claims data transfers BCBSM claims data to start, later Medicare/Medicaid • 30-day episode payments Clinical relevant episode grouping Price standardization Risk adjustment Full transparency on methods • Reporting by specialty service line, condition/procedure, and service type 37 cbirkmeyer Feedback | Logout Home | Analytics | Dashboard Dashboard | Overall | Inpatient | Professional | Post-Discharge | Detail | Access | Help Composite | By Service Line | By Hospital Outcome Measure Total Payment Hospital Total Cost Acute Care Hospital ABC All Others P-Value $22,170 $25,965 0.03 Hospital ABC Bariatric Peer Group All Michigan Teaching >500 beds Any $26,672 $25,352 0.12 Lap Band $22,345 $22,678 0.78 RYGB $29,765 $27,564 0.02 Time Period All Last 12 months Last 24 months Custom Sleeve $27,898 $25,786 0.09 Cardiac $107,364 $86,997 0.00 Int Cardiology $38,378 $37,497 0.60 Medical $7,746 $8,014 0.50 OBGYN $7,736 $9,931 0.20 Orthopedic $32,486 $30,503 0.17 Spine $23,979 $35,318 0.03 Trauma $28,715 $25,597 0.74 Vascular $30,888 $32,073 0.72 Hospital ABC Benchmark cbirkmeyer Feedback | Logout Home | Analytics | Dashboard | Overall Overall | Inpatient | Professional | Post-Discharge | Detail | Access | Help Summary | Ranking | Trends | Distribution Hospital Hospital ABC Service Line Acute care surgery Bariatric surgery Cancer surgery Cardiac surgery Inpatient medical care Interventional cardiology Major orthopedics Obstetrics & gynecology Spine Surgery Trauma Vascular surgery Procedure Lap band RYGB Sleeve gastrectomy Peer Group All Michigan Time Period Last 12 months Hospital ABC Benchmark cbirkmeyer Feedback | Logout Home | Analytics | Dashboard | Overall Overall | Inpatient | Professional | Post-Discharge | Detail | Access | Help Summary | Ranking | Trends | Distribution Hospital Hospital ABC Service Line Acute care surgery Bariatric surgery Cancer surgery Cardiac surgery Inpatient medical care Interventional cardiology Major orthopedics Obstetrics & gynecology Spine Surgery Trauma Vascular surgery Procedure Lap band RYGB Sleeve gastrectomy Peer Group All Michigan Time Period Last 12 months Hospital ABC Benchmark cbirkmeyer Feedback | Logout Home | Analytics | Dashboard | Overall | Inpatient Inpatient | Professional | Post-Discharge | Detail | Access | Help Summary | Ranking | Trends | Distribution | Readmissions Hospital Hospital ABC Service Line Acute care surgery Bariatric surgery Cancer surgery Cardiac surgery Inpatient medical care Interventional cardiology Major orthopedics Obstetrics & gynecology Spine Surgery Trauma Vascular surgery Procedure All CABG Valve replacement Peer Group All Michigan Time Period by Diagnostic Category (%) Hospital ABC All Others P-Value Other forms of heart disease 1.0% 2.3% 0.01 Ischemic heart disease 0.0% 1.3% 0.00 Complications of surgical and medical care 1.0% 1.1% 0.07 Pneumonia and Influenza 0.0% 0.5% 0.00 Symptoms 0.0% 0.5% 0.00 Diseases of arteries 0.0% 0.4% 0.00 Diseases of blood and bloodforming organs 2.1% 0.4% 0.01 Other diseases of respiratory system 1.0% 0.4% 0.01 Diseases of pulmonary circulation 0.0% 0.2% 0.00 Diseases of veins and lymphatics 0.0% 0.2% 0.00 Nephritis 0.0% 0.2% 0.00 Supplementary classification of factors 0.0% 0.2% 0.00 Last 12 months Hospital ABC Benchmark Macro-system improvement • Engaging hospital leaders Administrative, financial, and clinical • Collaborative QI meetings Semi-annual Analysis of variation Benchmarking best performers, etc. • Focus on organizational strategies and processes that cut across specialties 42 Tentative timeline • On-boarding of participating hospitals / leadership (Feb) • “Focus group” to review methods, reporting, and priorities (April) • Begin dissemination of results through CQI programs (May) • Official kick-off meeting with hospital leadership, initial performance feedback (June) 43 Overview of presentation • Variation in expenditures around episodes of hospitalization • Michigan Value Collaborative • Goals and work plan • New opportunities for the CQI programs 44 Opportunities—Immediate Immediate • Broader dissemination of performance data and QI work to hospital leaders • Wider range of outcome measures • E.g., ED visits, late readmission & reoperation Downstream • Population-based procedure rates • Accelerate QI work vs. “appropriateness” 45 Making the “business case” for your CQI program 46 MBSC—the QI highlight reel Overall complication rates declined from 8.7% in 2007 to 6.6% in 2009, a 24% drop. VTE rates fell by over half, from 0.5% in 2007 to 0.2% in 2009. Mortality fell from 0.21 percent in 2007 to 0.02% in 2009, a 90% improvement. 30-day ED visit rates declined 35 percent from 2007 to 2010. Share et al., Health Affairs, 2011 47 Cumulative effects on 30-day episode payments for bariatric surgery in Michigan $1,000/ pt 48 49 Variation in Total Episode Payments Among MBSC Hospitals Risk and Reliability Adjusted 35,000 34,000 95% CI Site-Specific Average 33,000 32,000 31,000 30,000 29,000 28,000 27,000 26,000 25,000 24,000 23,000 22,000 21,000 20,000 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 MBSC Hospital 50 Hospital-specific quality improvement vs. reductions in episode payments (2008 vs. 2011) 51 Discussion 52 Pediatric Case Presentation MiPCT PGIP Quarterly Mtg. March 8, 2013 Insurance (COB’s): • Primary insurance: BCBS • Secondary insurance: Medicaid • Now – CSHCS (Children’s Special Health Care Services) Introducing…. • • • • • • • • • • • 6 yr. old male Downs Syndrome Lives with mother and older sister Youngest of 9 children Functionally non-verbal, sign language Wears glasses Bowel and bladder incontinence Total assist for ADL’s – bathing, dressing, feedings Attends a school for children with Developmental deficiencies. Rides the bus to and from school Ambulates independently Psycho-social: • Parents separated shortly after son’s birth because of son. Dad now lives out of state. • Mother quit “good” job to care for son • Mother sole care provider – early 50’s • Skilled, knowledgeable • Hands-on approach • Protective • Involved • Needs information and understanding • Advocate • Has great “gut” realizations regarding son and possible problem Diagnoses: • Downs Syndrome • Upper GI problems: large tongue, difficulty swallowing, food aversions. • GERD • Constipation and Bowel Irregularities • Urethral Stricture • Chronic lung changes – multiple aspirations resulting in repeated pneumonias and URI’s • Asthma • Obstructive sleep apnea with desaturations of oxygenation to 76% • Bowel and bladder incontinence Diagnoses (cont’d): • • • • • • Chronic sinusitis Chronic OM – resolved vastly with tubes, continues to drain Decreased Hearing Dysphagia Eating disorder – refuses most foods Sensory aversions – being considered currently for ASD diagnosis (Plan to use M-CHAT and ABC (Autism Behavior Checklist) as initial screen due to developmental stage) Surgical / Medical Hx: • Nissen Fundoplication • Gastrostomy feeding tube removed subsequently d/t numerous complications • Bowel Resection Experiences ileus’ with illnesses • Multiple OR’s for Abdominal Adhesions • Repairs of incisional hernias • Bil. Myringotomy (with decreased hearing) • Dental repairs – general anesthesia Medical hx: • Bowel Obstruction • Experiences ileus’s with illnesses • Repeated episodes Aspiration Pneumonia – inability to handle oral secretions and fluids Specialists: Peds GI Specialist Peds Urologist Peds Pulmonologist in GR Peds Surgeons – GR (abdominal surgeries) Peds Ophthalmologist ENT Peds Dentist (general anesthesia) Peds Rehab – Speech Therapist Feeding Specialist • OT and ST through school • • • • • • • • CM Involvement begins: Warned – mother’s trust • 8/7/12 - Introduction 2 denial letters from CSHCS Reviewed EMR, Qualifying diagnosis Coordinated with Peds Pulmonology Qualifying diagnosis • Building of trust through concern and actions Mother’s concern: • Abnormal breathing noted PCP Intervention: • Sleep study ordered end of August 2012 CM Response: • Called for report PT CARE TRANSFORMATION: Care Coordination problems noted: • CM unaware of order from PCP • Reports not automatically received from Specialists in timely manner Resolution: • Msg in EMR • Request consult reports back to PCP from Specialists commonly referred to. Crisis: Severe Obstructive Sleep Apnea (OSA) • Called for report 9/28, Friday: “Very Abnormal” Severe Obstructive Sleep Apnea Severe Hypoxemia (76%) Large number of severe apneic episodes • BiPAP machine already sent to home – nasal mask • Mom escalated (decompensating), many phone calls Care Coordination: BiPAP machine Mom: • Called, unable to get DME through preferred provider DME company: • Required to sign paperwork • Weight Barriers: • Lack of advocacy with insurance company • Loop back to PCP office not utilized Consequences: • + Child received needed BiPAP machine - persevered • Family finances – negative impact F/U: Insurance auth as “Out-of-Network” benefit – mom to contact us when she receives a bill so we can advocate on her behalf Care Coordination – Home O2 Driving Need: • Sensory challenges with mask • Documented severe Hypoxemia • Poor lung integrity • Prevent admission or ED visit Barriers: (many phone calls) • DME Company - Titration study with demonstrated hypoxemia • Stated requirements inconsistent with Insurance company BCBS: • Response Home assessment: ↑ Safety & Quality of life: Comprehensive assessment: • Suction machine • Catheter • Crib Care Coordination: • Discussion with PCP – brainstorming o Orders written for Sx. machine, catheters, and hospital bed Results: • Child has functional equipment • Safe bed MiPCT – CM Impact (pt.): Immediate: • Avoidance of possible death Secondary: • Avoidance of progression of lung disease • Avoidance of hypoxemia sequela o Child’s color improved o Agitation decreased • More active during school hours • Sleeping better at night • ↑ interaction with others Long Term: • Long term diagnoses – Care Management beneficial for years • Cared for by family • Stays in home vs. a facility (ROI) • ↑ Quality of life MiPCT - CM Impact (Caregiver): Immediate: • Built relationship based on concern, trust and action • Caregiver (mom) has gained strength and is no longer decompensating • Sleep is a wonderful thing! Secondary: • Mom is sensing she is “not alone” since CM support • Mom: ↓ stress o + Impact on her health o Enrolled in college o Financial impact for household o Quality of life Long Term: • Long term diagnoses – Care Management beneficial for years • Advocacy ability ↑ secondary to + experience MiPCT – CM Impact (Financial ROI): Immediate: • Avoidance of IP Intensive Care Admission Secondary: • Decrease in ED and office visits • Decrease in frequency of appts. with specialists Long Term: • Decrease in URI’s and Pneumonias: o ↓ in antibiotic usage o ↓ or cessation of continued lung damage • Decrease in hypoxemic sequela • Healthier gut – decrease in surgeries *Early intervention in chronic diseases or conditions = ↑ Outcomes MiPCT - CM Impact (Office): Improved referral process Care coordination follow-up occurs more consistently Identification of gaps in care – registry Redefinition of roles for personnel in office PCP satisfaction ↑ with awareness patients receive more “rounded” care. • Pt. support and education has increased • Improved pt. satisfaction as noted by physician inquiry • Evidence-based screening guidelines and tools readily available for various diagnoses and social situations • • • • • Patient Care Transformation ! Be PROUD of your participation in this demo project…it works! Dr. Arthur Ronan Laura Young RN Patient History Diabetes Mellitus Coronary Artery Disease Atrial Fibrillation Heart Failure COPD Elevated Cholesterol HTN Ischemic Heart Disease Aortic Valve Disease Osteoarthritis PVD Compression fractures of lower spine Hospital admit X 2 Hospitalization 4/8/12 – 4/13-12 Symptoms of weakness Diagnosis: Atrial Fibrillation Within 24 hours post hospital discharge voiding blood transported to ER via ambulance Rehospitalization 4/15/12 – 4/19/12 (different hospital) Blood transfusions Problem: Coumadin dose Post Hospitalization From 4/12 through the summer 2012 JW reports weakness and dizziness Multiple visits to PCP and Cardiologist Patient reports taking his medications “as directed” Post Hospitalization Quality of life declining Reports feeling sick and weak Not able to do yard work, usual daily chores Can only walk in his home Not able to do his favorite activity: bowling twice a week with friends Hygiene takes a toll Facing challenges caring for himself Care Manager Referral, Assessment Referral to Care Manager from PCP 8/12 Bradycardia, weakness, dizziness Assessment by Care manager Review records, bradycardia for several months Medication reconciliation taking Lopressor 25 mg twice a day and Metoprolol 25 mg twice a day since 4/12. Care Management Action Communication between PCP and CM Two different pharmacies = trouble Patient has same day PCP appointment PCP office visit Assessment, “work up” Plan Medication adjusted: discontinue Lopressor Scheduled follow up PCP appointment 1 week Care Management Plan One week return PCP appointment Bradycardia continues Next step - Cardiologist appointment On course, no change in plan A few weeks later, follow up appointment with PCP Heart Rate 60s, still has dizziness, lethargy Metoprolol discontinued Result: Heart Rate above 60, dizziness resolved Care Manager Uncovers Minimal understanding of self care for diabetes Poor diet JW does not cook Spouse is ill, not able to cook Medication issue Taking Metformin at 10pm Unexpectedly JW has a new role - “care giver” for his spouse Lack of social support pride Care Manager Intervention Assessed patient’s understanding of diabetes Discussed current diet Shared information about Diabetes and diet Support rallied Contacted daughter Daughter informed, agrees to visit on weekends, cooks meals Medication reconciliation Right medication, right dose, right time - metformin Care Manager Intervention Follow up phone visits Support at home Medication reconciliation PCP vs ED Education Call PCP office first Red Flags, when to call Care Manager How to contact PCP office after hours Outcomes Avoided unnecessary ER visit Work up bradycardia in PCP office Collaboration between PCP and Care Manager results Involve the patient Involve the family Assess need, develop plan, monitor patient’s response to plan JW’s Quality of Life is improved JW now functioning independently, Caring for wife, Bowling with friends! PGIP and Data Exchange March 8, 2013 Alina Pabin Manager 85 The Road to Long Term Success Health Insurance Market Place Affordable Products High Quality High Customer Satisfaction Accurate Picture of Population Health Status Need to impact all BCBSM covered lives NCQA Accreditation and HEDIS® Performance HEDIS Measures Data Exchange Capabilities Member Engagement and Customer Satisfaction MA Stars Ratings Risk Adjustment Improve Data Exchange (EMR/DMR) Capabilities 86 Complete and Accurate Coding Risk-Adjusted Reporting Why is PGIP Integral to Long Term Success? • Innovative programs developed in partnership with the provider community • Shared commitment to efficient and high quality patient care • Facilitates the shift from fee for service to fee for value • Innovative reimbursement models at physician level and incentives at the PO-level to achieve population level results • A connected Physician Organization (PO) community that can mobilize • Leverages existing resources – Epidemiology , technical, and field teams – Reporting structures (claims and self reported data) – Communications (web, email, newsletters, etc) 87 Why is PGIP Integral? (cont.) • Largest Patient Centered Medical Home (PCMH) program in the country • • • • 995 designated PCP practices in 66 of 83 Michigan counties Over 3,000 PCPs (another 2,600 PCPs are actively implementing PCMH capabilities) Impacts 1.8 million BCBSM commercial members Statistically improved performance • Provider-Delivered Care Management (PDCM) • Largest demonstration project in the country – Eight state CMS pilot with Michigan physicians representing over 50% of PCMH practices • Unique opportunity to further evolve the care delivery model, assuming pilot results are compelling • 1,630 PCPs and 300 trained care managers (FNPs, PAs, or MSWs) • ~1 million eligible lives, 44% are BCBSM members • Organized Systems of Care (OSCs) • 38 OSCs as of 4Q12 • 4,300 PCPs and 8,754 specialists • Impacts 1.3 million attributed BCBSM commercial members 88 Leveraging PGIP for Long Term Success Evaluate Incentivize Report Build Align 89 2013 PGIP NCQA Alignment • Evidence Based Care Tracking (EBCT) payments aligned with NQCA HEDIS® Accreditation Measures – NCQA benchmarks replaced PO benchmarks, program year 2013 • Aligned measures included in quality scores for PCMH designation • EBCT better aligned with MA Stars and HEDIS® • Patient Centered Medical Home (PCMH) capabilities aligned with NCQA standards for coordination and continuity of care – E.g., diabetes patient registry, coordination of care, specialist referral • Provider Delivered Care Management (PDCM) focus on chronic condition management 90 2013 Infrastructure Building • Clinical community infrastructure – PCMH Neighbor (PCMH-N) capability implementation – Incentives for enrolling non-physician providers • Functional data exchange – Health e-Blue (HEB) Web, and/or – Electronic Medical Record (EMR)/Disease Management Registries (DMR) Expansion • Communications and PO Resources – PO Diagnosis Billing Common Interest Group focused on discussing best practices in coding – Tools for successful participation in Medicare Advantage (MA)– Gain Sharing and Diagnosis Closure incentive programs 91 Engaging in EMR/DMR Activities • What is EMR/DMR? – Electronic Medical Record (EMR)/Disease Management Registries (DMR) – Uses current Blue Care Network (BCN) file layout – Provides data submission capabilities in batch format for non claims data • Where’s more information? – December 2012 EBCT webinar slides – Frequently asked questions (FAQ) document • Where do I start? – 1:1 kick-off meeting with PO and BCBSM/BCN – Value Partnerships field team member 92 2013 Incentives for Engaging in EMR/DMR Activities • $50K per PO distributed in January 2013 • Total of $750K available for PGIP POs in July 2013 – Payment commensurate with activities • Additional incentives in January 2014 payment cycle – Again, payment commensurate with activities – No action/lack of good faith effort by end of 3Q 2013 will result of take back of $50K distributed in Jan 2013 payment cycle – PO inaction in 2013 also will impact PGIP EBCT Initiative incentives for 2014 (estimated at approximately $15 million+). • Need details? – Tuned in to April 2013 PGIP Matters – Set an alert for the announcements on the PGIP Collaboration web site 93 Contacts Alina Pabin [email protected] Stephanie Nieman [email protected] Donna Saxton [email protected] 94 Key Changes to Evidence Based Care Tracking Initiative in 2013 1 2 3 4 95 • Measures strongly aligned with HEDIS® specifications • Enhance reporting to provide more frequent year-to-date data • Scoring and reward PO performance in the program year • Provide mechanism to deliver Supplemental Data HEDIS® Measures – 2013 Performance NCQA 90th Percentile Score for PPO PGIP Average Score# 1. Breast Cancer Screening* 80% 76.50% 2. Colorectal Cancer Screening 70% 54.70% 3. Chlamydia Screening 58% 39.20% 4. Childhood Immunization Status 89% 67.30% 5. Appropriate Testing Children With Pharyngitis 91% 74.80% 6. HbA1c Testing 93% 83.40% 7. LDL-C Testing 89% 77.00% 8. Nephropathy Monitoring 88% 72.80% 9. Retinal Eye Exam 74% 32.80% 10. HbA1c Poor Control (>9.0%) (Currently lab data not available) 19% - 11. Appropriate Medication Use for Asthma 95% 94.10% 12. Cholesterol Management LDL-C Screening 92% 79.60% 13. Persistence of Beta Blocker Treatment After Acute Myocardial Infarction 89% 81.70% COPD Measures 14. Use of Spirometry Testing in the Assessment and Diagnosis of COPD 53% 45.50% Low Back Pain 15. Use of Imaging Studies for Low Back Pain 82% 72.50% 16. Appropriate Treatment for Children with Upper Respiratory Infection 93% 78.20% 17. Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis 37% 20.20% 18. Antidepressant Medication Management--Acute Phase 72% 70.40% 19. Antidepressant Medication Management--Continuation Phase 57% 53.10% 50% 37.00% 57% 28.90% 93% 33.80% Category Adult Prevention Measures Pediatric Prevention Measures Diabetes Measures Asthma Measures Coronary Artery Disease Measures Antibiotic Use Measures Medication Management Measures ADHD Measures Prenatal/Postpartum Care Measures 96 EBCT HEDIS measure for scoring and payment in 2013 20. Follow-up Care for Children Prescribed ADHD Medication-- Initiation Phase Ages 6 to 12 Years Old 21. Follow-up Care for Children Prescribed ADHD Medication-- Continuation and Maintenance Phase Ages 6 to 12 Years Old 22. Prenatal and Postpartum Care Overall * Modified for a lower age parameter of 50 years of age # Average score for all PGIP POs for the period July 1, 2011 – June 30, 2012 2013 EBCT Performance Measures – Alignment with NCQA and MA Stars Category Adult Prevention Measures Pediatric Prevention Measures Diabetes Measures Asthma Measures NCQA Accreditation MA Stars 1. Breast Cancer Screening* X X 2. Colorectal Cancer Screening X X 3. Chlamydia Screening X 4. Childhood Immunization Status X 5. Appropriate Testing Children With Pharyngitis X 6. HbA1c Testing X X 7. LDL-C Testing X X 8. Nephropathy Monitoring X X 9. Retinal Eye Exam X X 10. HbA1c Poor Control (>9.0%) (Currently lab data not available) X X 11. Appropriate Medication Use for Asthma Ret. 2013 12. Cholesterol Management LDL-C Screening X 13. Persistence of Beta Blocker Treatment After Acute Myocardial Infarction X COPD Measures 14. Use of Spirometry Testing in the Assessment and Diagnosis of COPD X Low Back Pain 15. Use of Imaging Studies for Low Back Pain X 16. Appropriate Treatment for Children with Upper Respiratory Infection X 17. Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis X 18. Antidepressant Medication Management--Acute Phase X 19. Antidepressant Medication Management--Continuation Phase X Coronary Artery Disease Measures Antibiotic Use Measures Medication Management Measures ADHD Measures Prenatal/Postpartum Care Measures 97 EBCT HEDIS measure for scoring and payment in 2013 20. Follow-up Care for Children Prescribed ADHD Medication-- Initiation Phase Ages 6 to 12 Years Old 21. Follow-up Care for Children Prescribed ADHD Medication-- Continuation and Maintenance Phase Ages 6 to 12 Years Old 22. Prenatal and Postpartum Care Overall * Modified for a lower age parameter of 50 years of age X X X X 2013 EBCT Reporting Measures Category Adult Prevention Measures NCQA 90th Percentile Score for PPO PGIP Average Score# 82% 76.3% 79% * 3. Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents - BMI Percentile 79% * 4. Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents - Counseling for Nutrition 74% * 5. Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents - Counseling for Physical Activity 69% * 87% * 97% * 72% 45.5% 72% * EBCT HEDIS measure for scoring and payment in 2013 1. Cervical Cancer Screening 2. Adult BMI Assessment Pediatric Prevention Measures COPD Measures 6. Pharmacotherapy Management of COPD Exacerbation- Bronchodilator 7. Pharmacotherapy Management of COPD Exacerbation- Systemic Corticosteroid Mental Illness Other 8. Follow-Up After Hospitalization for Mental Illness - 7 Day Rate 9. Controlling High Blood Pressure # Average score for all PGIP POs for the period July 1, 2011 – June 30, 2012 * New measure. Average PGIP Score currently unavailable 98 Components of EBCT Overall Score 50 Points 50 Points Overall Performance Score = 50% of EBCT score and Overall Improvement Score = 50% of EBCT score Components of EBCT score EBCT Performance ∑ (Weight)N (Performance) N + EBCT Improvement ∑ (NIF)N (Improvement)N Overall Performance Score = 50% of EBCT score and Overall Improvement Score = 50% of EBCT score 100 2013 EBCT Performance Score – Weights Category Adult Prevention Measures Pediatric Prevention Measures Diabetes Measures Asthma Measures Coronary Artery Disease Measures Chronic Obstructive Pulmonary Disease Measures Low Back Pain Antibiotic Use Measures Medication Management Measures EBCT HEDIS measure 1. Breast Cancer Screening* 2.3 2. Colorectal Cancer Screening 3.1 3. Chlamydia Screening 1.5 4. Childhood Immunization Status 3.1 5. Appropriate Testing Children With Pharyngitis 2.3 6. HbA1c Testing 3.1 7. LDL-C Testing 3.1 8. Nephropathy Monitoring 3.1 9. Retinal Eye Exam 3.1 10. HbA1c Poor Control (>9.0%) (Currently lab data not available) 2.3 11. Appropriate Medication Use for Asthma 1.5 12. Cholesterol Management LDL-C Screening 3.1 13. Persistence of Beta Blocker Treatment After Acute Myocardial Infarction 14. Use of Spirometry Testing in the Assessment and Diagnosis of Chronic Obstructive Pulmonary Disease 15. Use of Imaging Studies for Low Back Pain 3.1 16. Appropriate Treatment for Children with Upper Respiratory Infection 1.5 17. Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis 2.3 18. Antidepressant Medication Management--Acute Phase 1.5 19. Antidepressant Medication Management--Continuation Phase 20. Follow-up Care for Children Prescribed ADHD Medication-- Initiation Phase Ages 6 to 12 Years Old ADHD Measures 21. Follow-up Care for Children Prescribed ADHD Medication-- Continuation and Maintenance Phase Ages 6 to 12 Years Old Prenatal/Postpartum Care Measures 22. Prenatal and Postpartum Care Overall * Modified for a lower age parameter of 50 years of age 101 Weight for Performance (Overall Performance = 50 points) 1.5 2.3 1.5 1.5 1.5 1.5 2013 EBCT Improvement Score – Weights Category EBCT HEDIS measure Weight for Improvement (Overall Improvement = 50 points) 1. Breast Cancer Screening* Adult Prevention Measures 2. Colorectal Cancer Screening 3. Chlamydia Screening Pediatric Prevention Measures 4. Childhood Immunization Status 5. Appropriate Testing Children With Pharyngitis 6. HbA1c Testing 7. LDL-C Testing Diabetes Measures 8. Nephropathy Monitoring Improvement weight for each measure is specific to every PO 9. Retinal Eye Exam 10. HbA1c Poor Control (>9.0%) (Currently lab data not available) Asthma Measures Coronary Artery Disease Measures Chronic Obstructive Pulmonary Disease Measures Low Back Pain Antibiotic Use Measures Medication Management Measures 11. Appropriate Medication Use for Asthma 12. Cholesterol Management LDL-C Screening 13. Persistence of Beta Blocker Treatment After Acute Myocardial Infarction 14. Use of Spirometry Testing in the Assessment and Diagnosis of Chronic Obstructive Pulmonary Disease 15. Use of Imaging Studies for Low Back Pain 16. Appropriate Treatment for Children with Upper Respiratory Infection 17. Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis 18. Antidepressant Medication Management--Acute Phase 19. Antidepressant Medication Management--Continuation Phase 20. Follow-up Care for Children Prescribed ADHD Medication-- Initiation Phase Ages 6 to 12 Years Old ADHD Measures 21. Follow-up Care for Children Prescribed ADHD Medication-- Continuation and Maintenance Phase Ages 6 to 12 Years Old Prenatal/Postpartum Care Measures 22. Prenatal and Postpartum Care Overall * Modified for a lower age parameter of 50 years of age 102 Improvement weight = NIF for the measure 2013 EBCT Overall Score – Weights Weight for Performance (Assumption: Overall Performance = 50 points) Weight for Improvement (Assumption: Overall Improvement = 50 points) Total Weight (100 Points) 1. Breast Cancer Screening* 2.3 0.0 - 6.5 2.3 - 8.8 2. Colorectal Cancer Screening 3.1 11.7 - 29.6 14.8 - 32.7 3. Chlamydia Screening 1.5 0.0 - 7.2 1.5 - 8.7 4. Childhood Immunization Status 3.1 0.0 - 1.8 3.1 - 4.9 5. Appropriate Testing Children With Pharyngitis 2.3 0.0 - 3.4 2.3 - 5.7 6. HbA1c Testing 3.1 0.3 - 2.9 3.4 - 6.0 7. LDL-C Testing 3.1 1.1 - 3.5 4.2 - 6.6 8. Nephropathy Monitoring 3.1 0.7 - 4.0 3.8 - 7.1 9. Retinal Eye Exam 3.1 5.9 - 11.4 9.0 - 14.5 10. HbA1c Poor Control (>9.0%) (Currently lab data not available) 2.3 0.0 - 0.0 2.3 - 2.3 11. Appropriate Medication Use for Asthma 1.5 0.0 - 0.2 1.5 - 1.7 12. Cholesterol Management LDL-C Screening 3.1 0.2 - 0.8 3.3 - 3.9 3.1 0.0 - 0.1 3.1 - 3.2 EBCT HEDIS measure 13. Persistence of Beta Blocker Treatment After Acute Myocardial Infarction 14. Use of Spirometry Testing in the Assessment and Diagnosis of Chronic Obstructive Pulmonary Disease 1.5 0.0 - 0.7 1.5 - 2.2 15. Use of Imaging Studies for Low Back Pain 2.3 0.0 - 1.4 2.3 - 3.7 16. Appropriate Treatment for Children with Upper Respiratory Infection 1.5 0.1 - 3.0 1.6 - 4.5 17. Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis 2.3 0.2 - 3.1 2.5 - 5.4 18. Antidepressant Medication Management--Acute Phase 1.5 0.0 - 0.3 1.5 - 1.8 19. Antidepressant Medication Management--Continuation Phase 1.5 0.0 - 0.3 1.5 - 1.8 0.0 - 0.7 1.5 - 2.2 0.0 - 0.4 1.5 - 1.9 0.9 - 7.3 2.4 - 8.8 20. Follow-up Care for Children Prescribed ADHD Medication-- Initiation Phase Ages 6 to 12 Years Old 21. Follow-up Care for Children Prescribed ADHD Medication-Continuation and Maintenance Phase Ages 6 to 12 Years Old 22. Prenatal and Postpartum Care Overall * Modified for a lower age parameter of 50 years of age 103 1.5 1.5 1.5 EBCT Incentives vs. NCQA Accreditation 100% 13% 90% 5% 80% 70% 32% All EBCT incentives are aligned to impact NCQA accreditation 6% 7% 8% 60% 4% 8% 8% 50% 28% 12% 40% Others Prenatal/Postpartum Care 30% 12% Coronary Artery Disease Antibiotic Use 20% Pediatric Prevention 33% 24% 10% 0% 2013 EBCT Incentives 104 2013 NCQA HEDIS Overall Score Diabetes Adult Prevention EBCT Incentives vs. MA Stars 100% 13% 13% 5% CAD 6% 5% CAD 6% 7% 7% 8% 8% Diabetes 28% Diabetes 28% 67% of EBCT Incentives Impact MA Stars 90% 80% 70% Optimizing PO performance on EBCT should positively affect performance for MA population 60% 50% 40% Others Prenatal/Postpartum Care 30% CAD Antibiotic Use 20% Adult Prevention 33% Adult Prevention 33% 10% Diabetes Adult Prevention 0% 2013 EBCT Incentives 105 Pediatric Prevention Impact on MA Stars PGIP Quarterly Meeting March 8, 2013 Tom Leyden, MBA Director II, Value Partnerships 106 “Welcome 2013” – PGIP Continues to Grow • Total number of physicians in PGIP have increased from 16420 to 16960 (55% book of business participate in PGIP) • Number of Primary Care Physicians: 5631 • Number of Specialists: 11,329 – Need for Continued Psychologist Recruitment: 9% currently in PGIP – Need for Continued Chiropractor Recruitment: 3% currently in PGIP – Incentives offered for recruitment • Total number of practice units in PGIP: 5,848 • Number of practice units nominated for 2013 PCMH Designations: 1,347 • Number of Safety Net practices in PGIP: 97 Based on Winter 2013 Physician List 107 Safety Net Practices • Effective in 2013, safety net practices will be eligible for participation in PCMH Designation – POs had opportunity to note safety net practices during DIVA process • School-based health centers will be eligible for designation as part of the 2014 designation cycle – Details will be provided in Fall 2013 • Additional modifications to this year’s designation cycle will be announced in spring 2013 108 Chiropractor Enrollment Incentive • PGIP will offer enrollment incentives to PGIP POs for currently and newly enrolled chiropractors starting with July 2013 payment cycle . • POs with PGIP chiropractic practice units would be eligible to receive a one-time enrollment incentive to assist/start the collaboration between chiropractors and primary care community and jumpstart work on PCMH-N capabilities. • The enrollment incentives will be offered for up to 24 months to encourage POs to start and continue with the enrollment efforts. 109 Chiropractor Enrollment PGIP encourages physician organizations to continue the efforts to enroll chiropractors either via full or associate membership and develop strategies to: • Engage chiropractors in implementing PCMH-N capabilities. • Explore ways to improve chiropractor input for managing patients with musculoskeletal conditions. • Improve coordination of care between chiropractors and other medical providers and keep other providers informed when their patients are undergoing chiropractic care. 110 Chiropractor Enrollment • PGIP is actively recruiting subject matter experts from physician organizations and Michigan Association of Chiropractors to establish a Chiropractor Engagement Workgroup. If interested, contact Niki Su via e-mail [email protected] by April 30, 2013. • The workgroup will focus on the following activities: – Develop strategies and tools to assist POs in their efforts to recruit chiropractors – Share best practices of building effective relationships between primary care community and chiropractors – Explore ways to expand PCMH-N capabilities and use of BCBSM’s use management data • PGIP plans to complete subject matter experts recruitment and start first workgroup meeting in spring 2013. 111 Behavioral Health Enrollment Incentive • PGIP will offer enrollment incentives to PGIP POs for currently and newly enrolled FLPs (fully licensed psychologists) and psychiatrists starting with July 2013 payment cycle. • POs are eligible to receive a one-time enrollment incentive to assist start the collaboration between behavioral health providers and primary care community and jumpstart work on PCMH-N capabilities. • The enrollment incentives will be offered for up to 24 months to encourage POs to start and continue with the enrollment efforts. 7 Behavioral Health and PGIP • PGIP has assembled a group of subject matter experts from physician organizations and a wide range of behavioral health providers. • The workgroup is focusing on following activities: – Developing a business case for behavioral health/PCP integrated care – Developing tools and sharing best practices of building effective relationships between primary care community and behavioral health professionals – Explore ways to improve continuity and coordination of care – Opportunities for behavioral health patient registry – Discussions about innovative reimbursement strategies 8 2013 Specialists Fee Uplift Results 114 Specialist Uplift Results Specialty E&M Uplift Type (Percent) Cardiology Perf. (25%) 57 293 Emergency Medicine Perf. (15%) 20 306 Gastroenterology Perf. (20%) 38 105 Nephrology Perf. (25%) 19 73 5 12 106 285 Onc Par. (10%)* 31 121 Perf. (20%) 47 213 Perf. (20%) 53 181 376 1,589 PUs Uplifted Onc Par. (10%)* OBGYN Perf. (20%) Oncology Orthopedic Surgery Physician Level Totals *Participation in Oncology Clinical Pathways initiative or QOPI Certification 115 Physicians Uplifted Eligible E&M Codes for the Specialist Fee Uplift • All physicians selected for the specialist fee uplifts will receive uplifts on the same set of Evaluation and Management (E&M) service codes (in the 99XXX range) E&M Visit Type • • 116 E&M Visit Code Office 99201-15 Preventive Medicine 99381-97 Emergency Department 99282-84 Inpatient and Observation 99217-39 These E&M codes represent a broader range than those used for PCMH The codes were selected to recognize the contributions of specialists that practice in outpatient, inpatient and emergency department settings Specialist Uplift Results As of February 1, 2013: • For those specialties in PGIP: – 37% (3,931) of PGIP participating specialists were eligible for a specialist fee uplift – 40% (1,589) of the eligible specialists are receiving a fee uplift 117 All Specialist Uplifts 376 Practice Units 1,589 Physicians Red – Cardiology Purple – Emergency Med Green – Gastroenterology Yellow – Nephrology Pink – OB/GYN Orange – Oncology *Markers represent PUs (not individual uplifted physicians) Cardiology Uplifts 57 Practice Units 293 Physicians *Markers represent PUs (not individual uplifted physicians) Emergency Medicine 20 Practice Units 306 Physicians *Markers represent PUs (not individual uplifted physicians) Gastroenterology 38 Practice Units 105 Physicians *Markers represent PUs (not individual uplifted physicians) Nephrology 19 Practice Units 73 Physicians *Markers represent PUs (not individual uplifted physicians) OB/GYN 111 Practice Units (106 Performance; 5 Participation*) 297 Physicians *Markers represent PUs (not individual uplifted physicians) Participation refers to QOPI Certification and/or Oncology Pathways Participation Oncology 78 Practice Units (Performance 47; Participation 31*) 334 Physicians *Markers represent PUs (not individual uplifted physicians) Participation refers to QOPI Certification and/or Oncology Pathways Participation Program Updates 125 Women’s Care Initiative • Replaces Labor Induction and Hysterectomy Initiatives; focuses on a variety of topics to improve women’s health care across the lifespan • Aligns with OB/GYN specialist uplifts, but focus is on POs and PCPs – Topics included in both Initiative and OB/GYN uplift include obstetrical care, cesarean section, hysterectomy, breast cancer screening, HPV vaccinations, women’s cost of care PMPM and women’s GDR • July ‘13, January ‘14, July ‘14 will be participation-based; will transition to performance payments in 2015 • The Women’s Care Initiative Plan and Executive Summary are now posted on the PGIP Collaboration site • Deadline for selection/de-selection is April 30th 21 Increasing the Use of Generic Drugs Initiative (GDR) • 2013 will be the last program year for payment on risk-adjusted GDR (18-64 yrs) • New methodologies for a pharmacy initiative are being explored for 2014 program year. • POs will still be accountable for pharmacy PMPM cost trend • Contact Michelle Ilitch and/or Mike Strampel for questions [email protected] or [email protected] 127 E-Prescribing Initiative • Starting with July 2013 payment cycle, E-Prescribing Initiative reward payments (based on implementation of new e-prescribing capabilities) will be adjusted based on PCP membership and electronic claims submission rates (derived from Express Scripts Reports) • Express Scripts reports are developed quarterly by BCBSM and sent to PO E-Prescribing Initiative contacts via email 128 Radiology Management Initiative • Check the PGIP Collaboration Site in mid- March for the Radiation Safety and Imaging Appropriateness education plan requirements • The education plan information will also be shared in the April edition of PGIP Matters • At the June Quarterly there will be an RMI Best Practices break-out session • Save the date - June 26, 1 to 2 p.m. Webinar regarding the radiation exposure education plans 129 Organized Systems of Care (OSC) Timeline for 2013 Date Mid February Distributed 1st installment of OSC start up payment March 6 - 18 OSC Data Collection Tool Due April – May OSC site visits May OSC Initiatives payment for OSC capabilities implemented June - August New OSC PGIP open enrollment 130 June Population Insights report September OSC Data Collection Tool Due November OSC Initiatives payment and 2nd installment of OSC start up payment December Population Insights report Provider-Delivered Care Management • PDCM session this afternoon from 1:30 – 3:00 in the main auditorium. – New PDCM codes for care manager time coordinating care with other providers, and physician time spent in team conferences • PDCM Expansion to include Oncology practices in late 2013 – Collaborative BCBSM-provider oncology workgroup currently developing criteria for oncology practices to participate in PDCM • Foundational PCMH capabilities • POs will need to work closely with oncology practices to accurately complete SRD regarding PCMH capabilities implemented 131 Field Team Updates March 8, 2013 Donna Saxton, MHA, MPH, FACHE, CPHQ Field Team Manager 132 Field Team Updates • Welcome to our newest field team representative! – Andrew Billi • In the process of realigning PO assignments – Realigning to provide better regional support – Current field team representative will schedule meetings to conduct transition (if applicable) Site Visits • OSC Site Visits – Will begin in Mid-Late April once Data Collection tool is finalized • Would like volunteers for calibration training – Suggest moving forward and scheduling OSC visits to occur in May • PCMH – N Site Visits – – – – 134 Calibration training will begin mid- April Site visits will begin late April and continue throughout the year Target completion September/October Will be flexible, but will adhere to the no more than 3 reschedule rule PGIP Quarterly Meeting Continuity and Coordination of Care March 8, 2013 Marianne Thomas, R.N. Manager, NCQA Accreditation Value Partnerships 135 Continuity and Coordination of Medical Care Purpose The organization uses information at its disposal to facilitate continuity and coordination of medical across the delivery system. Examples Inpatient settings - Hospital - Rehabilitation - Skilled Nursing - Extended Care Facility - Hospice Continuity and Coordination of Medical Care Outpatient Setting - Outpatient Rehab - Physician office - Surgery Center - Home Health - Emergency Center The organization annually identifies and acts on opportunities to improve coordination of care Collecting data Conducting qualitative and quantitative analysis Identifies opportunity for improvement Takes action to improve Continuity and Coordination of Care Taking Action Advise patients to schedule office visit with Primary Medical Provider after an episode of care from a specialist Prompt specialists to send summaries of recommendations to practitioners who provide primary care services Collaboration through PCMH initiative via support of the medical home initiative through incentives and information system integration Notify practitioners about patients with prescriptions from multiple practitioners PGIP Quarterly Meeting Analytic Updates & Communications March 8, 2013 Michael Paustian, PhD, MS Dept. of Clinical Epidemiology & Biostatistics Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. Overview • PGIP reporting updates – – – – Datasets Cave Specialist uplift Future risk score changes • Program-related analytic updates – Diagnosis code billing – Chronic disease tracking • Analytic sessions 141 PGIP reporting • Files (Datasets) delivered to each PO’s EDDI mailbox on 2/28 • Specialist Uplift • Sub-PO scores and weights delivered on 2/14 • Webinar on 3/7, to be available on PGIP collaboration site • CAVE – PO and practice reports for 21 specialties released on 2/28 – Technical guidance and FAQ documents now on PGIP collaboration site • Risk score will be transitioning from version 6.5 to version 8.0 – Expect risk scores to fall ~ 10% based on Symmetry’s experience – Expect re-based reports when it happens 142 Cave methods update Criterion (evaluated separately for each year) 143 Old New Age 18-64 years 18-64 years Continuous Enrollment Enrolled for ≥11 months during the year Had no gaps in coverage of >45 days during the year PO Population Members attributed to a Michigan PCP Members attributed to a Michigan PCP* PU Population Members attributed to a Michigan PCP All members, regardless of PCP attribution status *PO reports are still based on episodes for the PO’s PCPattributed members. However, the peer group now also includes members not attributed to a PCP. Billing diagnosis codes monitoring •Negligible variations in diagnosis codes seen throughout the 18 months covered by these two Professional Claims Diagnosis Coding Reports •No increase in diagnosis codes per claim was observed for the PGIP physician panel, as a whole •At the individual Physician Organization level, only slight increases or decreases in the average diagnoses per claim were observed (range: -0.1 to 0.3). 144 Total professional claims by number of billed diagnoses, 2012 16,000,000 Frequency of Submitted Professional Claims 49.4% 14,000,000 12,000,000 10,000,000 8,000,000 23.7% 6,000,000 12.5% 4,000,000 11.0% 2,000,000 1.6% 0.8% 0.3% 0.4% 0.1% 7 8 >8 0 1 145 2 3 4 5 6 Number of Diagnosis Codes Chronic disease dropoff in claims – Diabetes 100% 100% 90.4% 90% 84.4% 80% 70% 60% 50% 40% 30% 20% 10% 0% 146 N = 58,249 N = 52,633 N = 49,147 % met case definition for diabetes, 2008 % with any mention of diabetes, 2009 % met case definition for diabetes in 2009 Chronic disease dropoff in claims – COPD 100% 100% 90% 80% 70% 60% 50.5% 50% 43.5% 40% 30% 20% 10% 0% 147 N = 5,297 N = 2,675 % met case definition for COPD, 2008 % with any mention of COPD, 2009 N = 2,223 % met case definition for COPD in 2009 Analytic learning opportunities • Breakout Session: Data Users Workgroup – Presenter: Jack Green – Time: 11:15 – 12:00 • Breakout Session: Interpreting Cave data – Presenter: Erin Schlemmer, MPH – Time: 1:30 - 2:15 148