Welcome to Home Delivery

Welcome to Home Delivery
Because you’re a member of US Family Health Plan, prescription medications that you use often,
called “maintenance” medications, are mailed right to your home.
•M
edications
•S
hipping
•T
here
are sent by U.S. mail. You save on time and travel, and you never stand in line at a pharmacy.
is free.
is no copay for generic medications.
•Y
ou
receive a 90-day supply.
•Y
ou
receive your medication 5 to 7 business days after we receive your prescription.
Maintenance medications are mailed to you
Maintenance medications are medications that you take long term for ongoing conditions, such as medications to control
blood pressure or diabetes. We mail these medications to you through our Home Delivery service. Please do not use retail
pharmacies for fulfillment of maintenance medications.
Fill urgent and one-time prescriptions at your local pharmacy
For medications that you will be taking for only a short time, such as antibiotics and or pain medications for an acute illness,
go to your local retail pharmacy.
Brighton Marine and Hanscom pharmacies
If you’ve been picking up your medications at the US Family Health Plan Brighton Marine or Hanscom AFB pharmacies,
you can continue to do so for both your maintenance and short-term medications.
How to use Home Delivery
New prescriptions
Refills
Choose the way that’s easiest for you.
• Phone. Your doctor calls our pharmacy at 1.877.880.7007
with your prescription.
You can obtain refills of your maintenance medications
the following ways:
•O
nline. Order the refill online at usfamilyhealth.org/
pharmacy.
•F
ax. Your
doctor faxes your prescription to our pharmacy at
1.617.562.5296.
• Phone. Call
our pharmacy at 1.877.880.7007.
•O
nline. Your
Refills aren’t automatic. If you run out of refills, let us know and
we’ll ask your provider to create a new prescription for you.
Just call our pharmacy at 1.877.880.7007.
•M
ail. When
You can request a refill after you have used 75 percent of
your current supply. This will give us plenty of time to get your
medication to you before you run out.
doctor submits your prescription electronically
to the Brighton Marine Pharmacy at 77 Warren Street,
Boston, MA 02135.
your doctor gives you a prescription, mail it to us
in one of the special pre-paid, pre-addressed Home Delivery
envelopes included with this Medication Tracker. If you need
more envelopes, call 1.877.880.7007.
Home Delivery basics
How do I get started?
It’s easy. Just:
• Fill out the Home Delivery Sign-Up Sheet in this packet.
•
ail your completed Home Delivery Sign-Up Sheet and your new prescriptions (written for a 90-day supply) to us in one
M
of the pre-paid, pre-addressed Home Delivery envelopes included with this packet.
•M
ake
sure that your provider knows that we will be the first choice
of pharmacies for your maintenance medications so they can document this in your chart. This way, they won’t send your
prescriptions to other pharmacies.
When is Home Delivery not available for my maintenance medications?
You cannot use the Home Delivery service for maintenance medications if:
• You
are in an extended-care facility that requires special unit-dose packaging.
•Y
ou
have a secondary insurance that you are using in addition to US Family Health Plan, as we may not be contracted with that
insurance and unable to bill them.
•Y
ou
have Schedule II medication prescriptions written by a provider in a state other than Massachusetts. Call us at
1.877.880.7007 to find out if you are eligible to opt out of this service.
•Y
ou
have a family-planning prescription — because of certain restrictions,
you will fill these prescriptions at a local retail pharmacy.
If you have questions or concerns about using Home Delivery, call 1.877.880.7007.
How will my medications be shipped?
We ship most medications by First Class or Priority Mail. If your medications require refrigeration, we will ship them by overnight
delivery in cooler packaging.
Can medications be mailed to me when I’m on vacation out of the area?
Yes. If you have your mail forwarded while you are away, the U.S. Postal Service will forward your medications to the forwarding
address. If you are not having your mail forwarded, then just give us your temporary address, and let us know how long you will
be there. We will send your medications to that temporary address.
What about flu vaccines?
You can still get your vaccines at your local pharmacy or your provider’s office.