H O W T O S... H U M A N R E S... D E P A R T M E N T

HOW TO SET UP & MANAGE A
HUMAN RESOURCE
DEPARTMENT
DATE: 19 & 20 AP RIL 2011
VENUE: ARMADA HOTEL, PETALING J AYA
BROUGHT TO YOU BY:
INTRODUCTION
The field of Human Resource management has
become one of the most exciting areas of business.
Much has changed over the last few years. These
changes have enhanced the value of Human
Resource
Management.
Human
Resource
function
gaining
increasing
Management
OBJECTIVES
is
importance
in
Knowledge
Management
difference
in
managing
achieving
organizations.
becoming
the
organizational
With
key
goals,
The objective of this workshop is to highlight
organizations have realized the importance of
the strategic importance of the Human
creating, maintaining and developing its most
Resource function in a practical manner
important asset, its employees.
maintaining a balance between pragmatism
and the theoretical concepts.
Those being exposed to this challenging field
for the first time would find this workshop
WHO SHOULD ATTEND
This workshop would be beneficial to:
really challenging. This workshop will

Human Resource Managers,
reinforce the notion that all managers in fact

Newly Appointed Mangers/
Supervisors
are involved with human resources.
This workshop will be valuable to HR

Line Leaders
professionals to update themselves on the

All those involved in the managing of
current issues in this field.
Human Resources
SPEAKER’S PROFILE
MR. SATHIVALU
The facilitator of this program is Sathivalu. He is a graduate of the University of Malaya with a
Bachelors degree (Honors.). Later, he completed a Diploma in Management program from the
Malaysian Institute of Management. His master degree in Human Resource Development is from
University Putra, Malaysia. He completed a Doctor in Business Administration program from
Preston University, United States of America. He holds various certificates in a number of
specialized training programs like Train the Trainer, CIE Tutor Training, Alan Management
Seminars, Industrial Relations, Australian Language Institute, and etc.
He has more than 30 years of working experience in various capacities both in the public and the
private sectors. His working experience includes being a graduate teacher, senior officer, hotel
director, project manager, department head, industrial relations manager, college head,
consultant, lecturer and a trainer. Currently he is a consultant trainer to a number of
organizations for whom he has developed and conducted many training programs. For the
University Malaya Centre of Continuing Studies (UMCED), he developed the program contents for
the Certificate in Management; the Diploma in Management and the Diploma in Business
Administration programs. He has tutored candidates from Bangladesh and Cambodia under the
Technical and Vocational Educational Project and given orientation talks to students from
universities in United States of America and Bangladesh.
The greatest room in the world is the room for improvement. Sathivalu is a firm believer of this
principle. There is always room for improvement in our skills, attitudes, knowledge and
aspirations. He imparts this belief in all his trainings. He is also an advocate of life long learning. To
put this belief into practice, he is now embarking on a second doctorate degree.
Having had hands on experience in various capacities, his areas of expertise include Human
Resource Management, Training and Development, Industrial Relations, Customer Service,
Management Development, Organizational Development, Teambuilding, Leadership, Business
Communication, Business Ethics, Secretarial Development, Managing for High Performance,
Writing Dynamics, and etc.
His clients are both government and private organizations ranging from Exxon Mobil, Universiti
Utara, Multimedia University, Universiti Telekom, Universiti Malaya, Bank Rakyat, Petronas, Hotel
UITM Dungun, Bau District Hospital, Sarawak, Great Eastern Life Assurance Co., Institut
Penyelidikan Teknologi Nukleur Malaysia (MINT), Crown Prince Hotel; InoSabah Sdn Bhd; Amoco
Sdn Bhd; Sarawak Economic Development Corporation, SBB Mutual Sdn Berhad, RHB Sakura
Merchant Bankers Berhad, SKYNET Bhd, Central Spectrum Sdn Bhd., Asena Nursing College, and
etc.
COURSE OUTLINE
DAY 1
1. HUMAN RESOURCE MANAGEMENT – an overview
DAY 2
6.
PERFORMANCE MANAGENENT AND APPRAISAL

HRM in Action

Identifying and Measuring Employee performance

Functions

Rationale for Performance Appraisal – An Effective

The Dynamic Human Resource Management
Performance System
Environment.

Uses of Performance Appraisal
HR as a Strategic Partner

The Performance Appraisal Process

The Performance Appraisal Methods
Job Analysis – a basic Human Resource Management
7.
COMPENSATION AND BENEFITS
Tool

Compensation Policies

Reasons for conducting Job Analysis

Determinants – the organization, the labor market, the job,

Job Analysis Information

Job Analysis Methods

Job Analysis and Job Description

Strategic Planning and the Human Resource Planning

Job Evaluation
Process

Benefits and other Compensation Issues

2. STAFFING THE ORGANIZATION

the employee

Forecasting Techniques

Succession Planning
8.
SAFETY AND HEALTH

Human Resource Information Systems

The Nature of Safety and Health

Job Design Concepts – Job Enrichment, Job Enlargement,

Occupational Safety and Health Act
9.
EMPOLYEE AND LABOR RELATIONS

External Employee Relations –

Unions,

Associations,

Collective Bargaining

Internal Employee Relations

The Disciplinary Action Process

Approaches to Disciplinary Action

The Grievance Procedure

Termination

Layoff

Transfers, Promotions, Resignations, and Retirement
Reengineering
3. RECRUITMENT

Alternatives to Recruitment

Environment of Recruitment – External, Internal

The Recruitment Process
4. STAFFING

The Significance of Employee Selection

The Selection Process

The Interview

Selection Tests
5. HUMAN RESOURCES DEVELOPMENT

Factors Influencing Training and Development
10. EVALUATING THE HUMAN RESOURCE

The Training and Development Process
MANAGEMENT FUNCTION

Determining Training and Development Needs

A Self-audit

Training and Development Methods

Preparing a Check List

Implementing Training and Development Programs

Evaluating Training and Development

Quantitative Human Resource Management Measures

Career Planning and Development

An Action Plan

